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	<title>Ronin Research</title>
	
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	<description>Thinking Disrupted</description>
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	<copyright>Copyright © Ronin Research 2011 </copyright>
	<managingEditor>aewebber@gmail.com (Ronin Research)</managingEditor>
	<webMaster>aewebber@gmail.com (Ronin Research)</webMaster>
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		<title>Ronin Research</title>
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	<itunes:summary>Independent Thoughts At The Center Of Technology, Organizations, And People</itunes:summary>
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	<itunes:category text="Society &amp; Culture" />
	<itunes:author>Ronin Research</itunes:author>
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		<itunes:name>Ronin Research</itunes:name>
		<itunes:email>aewebber@gmail.com</itunes:email>
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		<title>Enterprise Social Networks (An Altimeter Report)</title>
		<link>http://www.roninresearch.org/2012/02/enterprise-social-networks-an-altimeter-report/</link>
		<comments>http://www.roninresearch.org/2012/02/enterprise-social-networks-an-altimeter-report/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 18:34:21 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[Altimeter]]></category>
		<category><![CDATA[Digital Governemnt]]></category>
		<category><![CDATA[Nonprofit]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[eGovernment]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=955</guid>
		<description><![CDATA[Moving social technologies from being totally outward focused towards customers and constituents to inward focused has the potential to provide amazing levels of value for governmental, non-profit, and regulated organizations. Altimeter&#8217;s latest report is on Enterprise Social Networks (ESN) from our own Charlene Li looks at how ESN&#8217;s can drive value inside the organization. Charlene [...]]]></description>
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		<title>The balance between censorship and privacy</title>
		<link>http://www.roninresearch.org/2012/02/the-balance-between-censorship-and-privacy/</link>
		<comments>http://www.roninresearch.org/2012/02/the-balance-between-censorship-and-privacy/#comments</comments>
		<pubDate>Wed, 08 Feb 2012 15:21:42 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[eGovernment]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=940</guid>
		<description><![CDATA[Black and white. On and off. There are not many things in our experience that are truly dichotomous. Republican and Democrat? An endless set of variations. North and South? Truly depends upon where you sit. Freedom and Oppression? Shades of grey to the end of the human experience. Hot and Cold? Then what is warm? [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The next Altimeter report</title>
		<link>http://www.roninresearch.org/2012/02/the-next-altimeter-report/</link>
		<comments>http://www.roninresearch.org/2012/02/the-next-altimeter-report/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 18:04:06 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[Disruptive technologies]]></category>
		<category><![CDATA[eGovernment]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=925</guid>
		<description><![CDATA[We started revving up the research engines here at the Altimeter Group last fall and now you will begin to see the results of that effort. First new piece of research out of the gate will be my colleague Chris Silva with his report titled Make An App For That: Strategies For Winning Retail Mobile Strategies. It [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Twitter and censorship</title>
		<link>http://www.roninresearch.org/2012/01/twitter-and-censorship/</link>
		<comments>http://www.roninresearch.org/2012/01/twitter-and-censorship/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 17:20:21 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[Digital Governemnt]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[eGovernment]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=886</guid>
		<description><![CDATA[Almost 49 years ago, President John F. Kennedy stood at a podium in the divided city of Berlin where he proudly proclaimed that the wall that divided the city was an affront to basic human freedoms, that it was a symbol of the failure of communism and its ability to effective govern nations. Twenty-four years [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Government Technology Trends in 2012</title>
		<link>http://www.roninresearch.org/2012/01/government-technology-trends-in-2012/</link>
		<comments>http://www.roninresearch.org/2012/01/government-technology-trends-in-2012/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 15:35:18 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[eGovernment]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=847</guid>
		<description><![CDATA[Note: I am going to be doing a series of posts on what I see going forward when it comes to disruptive technologies for the areas I cover.  This is the first of those focused on government. Government used to be a sure bet for technology adoption. Yes, government was and remains slow in its [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Got Hive?</title>
		<link>http://www.roninresearch.org/2011/11/got-hive/</link>
		<comments>http://www.roninresearch.org/2011/11/got-hive/#comments</comments>
		<pubDate>Fri, 18 Nov 2011 14:00:45 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=833</guid>
		<description><![CDATA[There are so many different ways for organizations to structure themselves – silos, dandelion, lines of business, industry orientation, hub and spoke, and others. But how does the structure of an organization affect the customer experience? That is one of the questions I am looking at and came across a fascinating article by Chiku Malunga [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Your Life Magnified In Apps</title>
		<link>http://www.roninresearch.org/2011/11/your-life-in-apps/</link>
		<comments>http://www.roninresearch.org/2011/11/your-life-in-apps/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 14:00:44 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=810</guid>
		<description><![CDATA[When I think about it, apps are pretty cool. By apps, I mean mobile applications that are essentially software applications that are designed to run on smartphones and tablets like my iPhone 4 and my iPad. From a customer experience perspective they have changed the way we interact with content and are on the verge [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Three Aspects Of A Great Customer Experience</title>
		<link>http://www.roninresearch.org/2011/10/three-aspects-of-a-great-customer-experience/</link>
		<comments>http://www.roninresearch.org/2011/10/three-aspects-of-a-great-customer-experience/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 15:10:52 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=797</guid>
		<description><![CDATA[What comprises a great customer experience &#8211; is it the interface, the person at the other end, the process? Is it simply a good customer service or is there more to it? It is hard to evaluate a good customer service because it is different for everyone. When it comes to evaluating a customer experience, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>11 Principles For Responding To Disruption</title>
		<link>http://www.roninresearch.org/2011/10/11-principals-for-responding-to-disruption/</link>
		<comments>http://www.roninresearch.org/2011/10/11-principals-for-responding-to-disruption/#comments</comments>
		<pubDate>Thu, 06 Oct 2011 19:48:09 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[eGovernment]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=762</guid>
		<description><![CDATA[It seems the world is in a content flux of change these days. Whether it is the Arab Spring, the breaking up of Motorola, the occupation of Wall Street, or the new version of Facebook, as the Greek philosopher Heraclitus said more then 2,500 years ago nothing endures but change. Right now, it happens to [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Customer Experience Vendor Landscape</title>
		<link>http://www.roninresearch.org/2011/09/the-customer-experience-vendor-landscape/</link>
		<comments>http://www.roninresearch.org/2011/09/the-customer-experience-vendor-landscape/#comments</comments>
		<pubDate>Tue, 20 Sep 2011 13:05:32 +0000</pubDate>
		<dc:creator>Alan</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://www.roninresearch.org/?p=686</guid>
		<description><![CDATA[Buyers, investors, and press are confused. When it comes to digital customer experience solutions, they can’t tell X from Y, and it’s only going to get worse. What they want is a single place to track all the vendors, and I’m going to take a stab, and get your help via submissions to keep it [...]]]></description>
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