The Sametime Blog The inside scoop on Lotus Sametime from the product management team http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/ en-us Wed, 15 Jul 2009 19:48:54 -0400 Introducing Lotus Foundations Reach Wed, 15 Jul 2009 19:48:54 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/xgF-JE7bJ-U/introducing-lotus-foundations-reach.htm Sametime John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/introducing-lotus-foundations-reach.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/introducing-lotus-foundations-reach.htm Foundations Start provides email, web mail, office productivity tools, network firewall, anti-spam & anti-virus protection, remote connectivity, VPN, file and print services, and disaster recovery on a self-managed, self-healing appliance. It is very cool and has been generating quite a bit of buzz lately.

Today, the team announced Foundations Reach, which adds Unified Communications & Collaboration capabilities to the platform.
The new Lotus Foundations Reach solution customizes and extends the IBM Sametime UC2 capabilities in a single appliance designed specifically for SMBs that have limited IT skills and smaller budgets. In about an hour, a business can install and configure its entire UC environment in a system small enough to fit under a desk.
Moreover, several telephony vendors are also using Foundations Reach as a platform to extend their solutions into the small business market:
  • EnVision Solutions LLC is combining IBM Lotus Foundations Reach with its current suite of applications to deliver an enhanced collaboration package of solutions for the SMB market.
  • NEC is creating a version of its UNIVERGE Sphericall communications software that can be downloaded to Foundations to create a complete UC and business collaboration solution specifically designed for SMBs and branch offices.
  • NextiraOne Mexico will extend Lotus Foundations Reach with its IP telephony technology to deliver a complete communications and collaboration offering to help growing businesses.
  • ShoreTel is incorporating its IP telephony platform with IBM Lotus Foundations Reach to provide a complete unified communications and collaboration solution designed specifically for SMBs.
  • Speech Design is combining its Fixed Mobile Convergence (FMC) solution with Lotus Foundations Reach to create a Mobile Unified Communications appliance, which offers telephony and presence, FMC, messaging, IM as well as audio and Web conferencing in a single solution for SMBs.
I want to congratulate the Foundations team - which has been working day and night to bring this offering to market. While Sametime has always been popular with small businesses, Foundations' ability to make deployments really simple is going to carry us places we couldn't have reached otherwise. (If there's any doubt, I installed Reach on a virtual machine on my laptop in under 40 minutes - with only a handful of clicks.)  And, as a platform, Reach can bring the benefit of unified communications & collaboration solutions to the small business owner with minimal investment.
]]> http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/introducing-lotus-foundations-reach.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/introducing-lotus-foundations-reach.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/introducing-lotus-foundations-reach.htm Sametime Quick Tip: Automatically Save Chat Transcripts Wed, 15 Jul 2009 15:52:31 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/B-WdiuDuFL4/sametime-quick-tip-automatically-save-chat-transcripts.htm Quick Tips John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-automatically-save-chat-transcripts.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-automatically-save-chat-transcripts.htm
To do this, enter the Sametime Preferences Panel and select Chat History as indicated below. Then, set the default action to "Automatically save chats." You can determine where the chat histories should be stored, how long they should be kept and see how much space they take up on your hard drive.

Image:Sametime Quick Tip: Automatically Save Chat Transcripts

One other plus is that when you open a chat window, Sametime will fill in the recent chat history for you. This is helpful in maintaining the context of the conversation over time.

Image:Sametime Quick Tip: Automatically Save Chat Transcripts
]]> http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-quick-tip-automatically-save-chat-transcripts.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-automatically-save-chat-transcripts.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-automatically-save-chat-transcripts.htm IBM Tech Talk on Sametime Gateway Mon, 13 Jul 2009 16:59:05 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/0DONddarbtg/ibm-tech-talk-on-sametime-gateway.htm Gateway John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/ibm-tech-talk-on-sametime-gateway.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/ibm-tech-talk-on-sametime-gateway.htm        •        Troubleshooting common Gateway install issues
       •        Troubleshooting Sametime community connection
       •        Setting up SSL
       •        Troubleshooting SIP connectivity (TCP & TLS) for SIP Communities (AOL or Yahoo)
       •        Troubleshooting XMPP connectivity for XMPP Communities (Google)

If you can't make it, the session will be recorded for future use. The webcast is Wednesday, July 15th at 10am PDT. Here's the link with more detail: http://www-01.ibm.com/support/docview.wss?rs=477&uid=swg21392411
]]> http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/ibm-tech-talk-on-sametime-gateway.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/ibm-tech-talk-on-sametime-gateway.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/ibm-tech-talk-on-sametime-gateway.htm VoiceCon UC eWeekly: "IBM Delivers Sametime Unified Telephony Early" Fri, 10 Jul 2009 15:15:41 -0700 http://feedproxy.google.com/~r/sametimeblog/~3/8VTTRIBfjwY/voicecon-uc-eweekly-ibm-delivers-sametime-unified-telephony-early.htm VoiceCon Jacques Pavlenyi http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/voicecon-uc-eweekly-ibm-delivers-sametime-unified-telephony-early.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/voicecon-uc-eweekly-ibm-delivers-sametime-unified-telephony-early.htm launched IBM Lotus Sametime Unified Telephony into the marketplace, it's also nice to be recognized for the effort by independent third-parties.  In the latest issue of the VoiceCon Unified Communications eWeekly online newsletter, Jim Burton penned an excellent article on the announcement ("IBM Delivers Sametime Unified Telephony Early").  In it, Jim also takes the time to dispel some persistent myths about the unified communications market and Sametime's place in there.

I know the article made my week.  I hope it makes yours as well.  And as always, would love to hear your thoughts.
]]> http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/voicecon-uc-eweekly-ibm-delivers-sametime-unified-telephony-early.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/voicecon-uc-eweekly-ibm-delivers-sametime-unified-telephony-early.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/voicecon-uc-eweekly-ibm-delivers-sametime-unified-telephony-early.htm Sametime Quick Tip: Intelligent Location Awareness Thu, 9 Jul 2009 10:28:27 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/esGFEGSkvVk/sametime-quick-tip-intelligent-location-awareness.htm Quick Tips John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-intelligent-location-awareness.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-intelligent-location-awareness.htm 1.        Do you consider geographic location a core component of presence awareness?
2.        Did you know that Sametime has intelligent location awareness?

Many people are familiar with Sametime's more traditional presence attributes, but did you realize Sametime also provides a way to indicate where you are physically located? The first screen shot, below, shows my geographic location in the contact list. The second one shows how others see this information in a chat window.

Image:Sametime Quick Tip: Intelligent Location Awareness   Image:Sametime Quick Tip: Intelligent Location Awareness 

Why is location important? On one level, it's useful to help you decide if you should reach out to someone and what kind of response you should expect from them. For example, when the boss will be available for that urgent conference call may vary with her current time zone. Location information also allows you to pro-actively engage colleagues. There are over 10,000 IBM'ers in the Research Triangle Park area and I often find myself on calls with local IBM'ers from other parts of the company. We're able to shift calls to face-to-face meetings and do some old fashioned "social networking." Conversely, when I travel, I use the Buddy Map plug-in (shown below) to see who is near me for meetings or dinner.

Image:Sametime Quick Tip: Intelligent Location Awareness
Location information also plays a crucial role in call routing for Sametime Unified Telephony. Rather than ring all of your phones in the hope you answer one, SUT uses your location information, online status, availability, time of day and the in-bound caller ID to ring the right phone, based on the rules you define.

Sametime also uniquely features intelligent location awareness. When you move to a new location, Sametime recognizes it and prompts you to create a profile. The profile can include a custom name, city, state, country, postal code, a preferred phone number and whether you want to let others see this information. As you move between places, Sametime will automatically switch location profiles for you.

Take a moment to set your current geographic location. You can manually access them in the preferences panel or though the Location button in your Contact List.

Answers to the Pop Quiz:
1.        Of course location is a key component of rich presence!
2.        Intelligent location awareness is one of my favorite things about Sametime!
]]> http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-quick-tip-intelligent-location-awareness.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-intelligent-location-awareness.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-intelligent-location-awareness.htm Facetime webinar on working with Sametime July 7 Mon, 6 Jul 2009 12:44:37 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/bo48nmYTFIg/facetime-webinar-on-working-with-sametime-july-7.htm Facetime Robert Ingram http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/facetime-webinar-on-working-with-sametime-july-7.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/facetime-webinar-on-working-with-sametime-july-7.htm here.
Nice to see them using Sametime Unyte for the event!
]]> http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/facetime-webinar-on-working-with-sametime-july-7.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/facetime-webinar-on-working-with-sametime-july-7.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/facetime-webinar-on-working-with-sametime-july-7.htm Sametime 8.0.2 Mac Client Now Available Thu, 2 Jul 2009 11:32:14 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/EayI_x_-RCI/sametime-8.0.2-mac-client-now-available.htm Mac OSX John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-8.0.2-mac-client-now-available.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-8.0.2-mac-client-now-available.htm ]]> http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-8.0.2-mac-client-now-available.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-8.0.2-mac-client-now-available.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-8.0.2-mac-client-now-available.htm CDW: Special Deals on Plantronics Headsets with Sametime purchase Thu, 2 Jul 2009 10:53:13 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/fKghqlVx7Ts/cdw-special-deals-on-plantronics-headsets-with-sametime-purchase.htm Sametime John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/cdw-special-deals-on-plantronics-headsets-with-sametime-purchase.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/cdw-special-deals-on-plantronics-headsets-with-sametime-purchase.htm
  • Savi Office Wireless Headset System
  • Voyager 510-USB Bluetooth Wireless Headset System
  • Audio 625 USB Stereo Headset
  • SupraPlus HW251N Corded Headset
  • DA45 USB Audio Processor for Corded Headsets

    • For more information, visit CDW.com, call 800-606-4239, email  CDWpromo@plantronics.com  or download the attached PDF file.

    CDW_SameTime_EndUser6 19 09G_loRez.pdf
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/cdw-special-deals-on-plantronics-headsets-with-sametime-purchase.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/cdw-special-deals-on-plantronics-headsets-with-sametime-purchase.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/cdw-special-deals-on-plantronics-headsets-with-sametime-purchase.htm     Sametime Quick Tip: Controlling Notifications Wed, 1 Jul 2009 20:51:49 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/uk-RNfL_ZOo/sametime-quick-tip-notifications.htm Quick Tips John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-notifications.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-notifications.htm "In Sametime 8.0, its very annoying when the chat window pops up in front of all the windows and that to when you are in the middle of some important assignment. I think there should be some option under preference\notifications that would allow the user to select the kind of notification required. Popup or flash title in titlebar..just like v7.5"
    Thanks for the comment, Gaurav! There is a preferences setting to control exactly the behavior you are describing. Follow these steps:
    1. Open the Preferences Pane and select Notifications from the list on the left side of the window.
    2. On the right side, scroll through the list of events until you see "One-on-one chat." Click on it.
    3. Deselect the check box that says "Bring chat window to the front."

    Image:Sametime Quick Tip: Controlling Notifications
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-quick-tip-notifications.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-notifications.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-notifications.htm     Sametime QuickTip: Privacy Controls Tue, 30 Jun 2009 14:14:15 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/Y3e7H1ZzZMA/sametime-quicktip-privacy-controls.htm Quick Tips John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quicktip-privacy-controls.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quicktip-privacy-controls.htm
    Sametime Privacy Controls

    Sametime Privacy Controls let you determine:
    • who can reach you, even if you are in Do-Not-Disturb Mode
    • who can see that you are online inside your enterprise
    • who can see that you are online outside your enterprise (Public IM systems, other Sametime Communities, etc)

    Using Privacy Controls is simple. In the Menu Bar, go to Tools->Privacy Lists. Drag & drop names (or groups) from your Contact list into the appropriate control list (as show in the screen shots below). Click ok and you're done.

    Image:Sametime QuickTip: Privacy Controls

    Image:Sametime QuickTip: Privacy Controls

    Image:Sametime QuickTip: Privacy Controls
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-quicktip-privacy-controls.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quicktip-privacy-controls.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quicktip-privacy-controls.htm     Sametime leader in latest Gartner IM Marketscope Tue, 30 Jun 2009 13:51:15 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/vbJUJJBA94k/sametime-leader-in-latest-gartner-im-marketscope.htm Gartner John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-leader-in-latest-gartner-im-marketscope.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-leader-in-latest-gartner-im-marketscope.htm 2009 Enterprise Instant Messaging and Presence Marketscope and, for the third year running, Sametime received the highest possible ranking. They had some great things to say about Sametime Unified Telephony and the foundational role Sametime presence plays in IBM's cloud and social networking strategies. Unfortunately, we don't have the rights to publish quotes at this time, so you'll have to purchase the report to read the details.
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-leader-in-latest-gartner-im-marketscope.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-leader-in-latest-gartner-im-marketscope.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-leader-in-latest-gartner-im-marketscope.htm     Sametime Unified Telephony Ships Thu, 25 Jun 2009 10:00:16 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/AA8E7810Noc/sametime-unified-telephony-ships.htm Sametime Unified Telephony John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-unified-telephony-ships.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-unified-telephony-ships.htm
    Available now, IBM Lotus® Sametime® Unified Telephony software is unified communications middleware which integrates telephony across multivendor Private Branch Exchange (PBX) systems and provides a unified end user experience, including integrated softphones; phone and IM presence awareness; call control and rules-based call management across multiple communications systems. By leveraging and extending existing telephony assets and unifying them with realtime collaboration tools, an enterprise can help users more easily find and reach each other and collaborate -- working smarter together to speed decision-making and business processes.

    Also available from IBM Global Technology Services are Converged Communications Services for Sametime Unified Telephony. These include strategy, assessment, architecture, design, integration and deployment services for SUT.

    Congratulations to the entire extended team! It is an impressive offering!

    You can learn more about Sametime Unified Telephony (SUT) here:
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-unified-telephony-ships.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-unified-telephony-ships.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-unified-telephony-ships.htm     New Virtual Collaboration for Lotus Sametime solution goes live Wed, 24 Jun 2009 12:11:18 -0700 http://feedproxy.google.com/~r/sametimeblog/~3/BV9l1z2Rups/new-virtual-collaboration-for-lotus-sametime-solution-goes-live.htm Sametime 3D virtual collaboration software services Jacques Pavlenyi http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/new-virtual-collaboration-for-lotus-sametime-solution-goes-live.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/new-virtual-collaboration-for-lotus-sametime-solution-goes-live.htm blogged about this particular IBM Research asset a while ago, but just this morning IBM Software Services for Lotus has announced the availability of a new solution called Virtual Collaboration for Lotus Sametime that enables organizations to leverage virtual meeting spaces and highly interactive tools to support real-time collaboration.

    With Virtual Collaboration for Lotus Sametime, individuals can use Lotus Sametime to invite colleagues to meet in a virtual world environment and use interactive tools such as brainstorming boards, action item and planning walls, virtual flipcharts, presentation/video/image viewers, and more. The virtual sessions provide for a more engaging experience than ordinary conference calls or Web conferences and enable geographically dispersed teams to meet online without sacrificing the benefits of in-person meetings. To see what Virtual Collaboration for Lotus Sametime has to offer, we prepared a short video you can watch.  You can also visit the IBM Software Services for Lotus Web site.

    As you may or may not know, IBM has been experimenting with using virtual worlds for business uses for quite some time.  This is a continued extension of that business value discussion, with several companies and institutions very interested to learn how to better use these new tools, especially as younger workers continue to enter the workforce, bringing along their specific ways of communicating and collaborating with their peers.

    So a question for you: does your company currently use virtual worlds in any business capacity, whether internal such as training or meetings, or external such as branding?  If so, how would you see this type of virtual world collaboration adding to what you do today?  If not, is this the type of innovation that might make you rethink the use of virtual worlds within a business environment?
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/new-virtual-collaboration-for-lotus-sametime-solution-goes-live.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/new-virtual-collaboration-for-lotus-sametime-solution-goes-live.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/new-virtual-collaboration-for-lotus-sametime-solution-goes-live.htm     Sametime Quick Tip: Using Multiple Communities Tue, 23 Jun 2009 11:00:00 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/KVQcOL3nBbY/sametime-quicktip-joining-multiple-communities.htm Quick Tips John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quicktip-joining-multiple-communities.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quicktip-joining-multiple-communities.htm
    To oversimplify, think of a Community as all the Sametime users in an enterprise. (The name comes from the fact that the Sametime presence & chat engine is called the Community Server.) With the right permissions, the Connect client can log into multiple Community Servers. For example, I use this to simultaneously collaborate with colleagues inside IBM (through our internal community) and outside IBM through sites like LotusLive, Greenhouse and Bleed Yellow. In addition, a few customers and partners have invited me to join their communities directly.

    The nice thing about Sametime is that the Connect client provides a single, integrated view of all of your contacts across communities while giving you complete control over how you appear on each server. For example, the screen shot below shows that I have connections to five communities and am logged into four. I can log in and out of each one individually, as well as update my availability and set a custom status message for each. Or, I can use the "All" popup menu to control them as a group. Each community can also have a different icon, which will appear next to each user's name in the contact list or in the chat window. This way, you can always tell where someone is from. Of course, you can import custom icons, if you like.

    Image:Sametime Quick Tip: Using Multiple Communities

    Adding a new Sametime Community is fairly straightforward. Click on the "New" button (just below the "All" button in the screen shot) and select "New Server Community...". You'll need the following information:
    • the server URL & port
    • your user name / password or authentication server & type
    • the connection type (which is usually the default)

    That's it. Give the Community a meaningful name, choose an icon (if you like) and you're done. You can edit and remove Communities from the Sametime Preferences panel.

    One word of caution: Each individual who can connect to your Community Server counts as a user and needs to be appropriately licensed. Contact your sales or support representative to discuss the most appropriate licensing structure for your needs. And remember, if you have Sametime Standard or Advanced, you can always use the included Gateway to share presence and simple text chats with other Sametime Communities, as well as most public IM systems.
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-quicktip-joining-multiple-communities.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quicktip-joining-multiple-communities.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quicktip-joining-multiple-communities.htm     Wainhouse Unified Communications and Collaboration Survey 2009 Mon, 22 Jun 2009 16:14:42 -0700 http://feedproxy.google.com/~r/sametimeblog/~3/8ZXQPjpjnzY/wainhouse-unified-communications-and-collaboration-survey-make-your-voice-heard.htm Wainhouse survey UC market Jacques Pavlenyi http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/wainhouse-unified-communications-and-collaboration-survey-make-your-voice-heard.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/wainhouse-unified-communications-and-collaboration-survey-make-your-voice-heard.htm Wainhouse Research are putting together their annual Unified Communications survey.  They asked if we could include a mention in our blog, and thought it was a pretty reasonable request.  With everything going on in the economy, it's always good to reset expectations based on what users, especially our loyal IBM users, are actually thinking.

    For your time and effort, they're offering prizes, too: a Blu-ray DVD player and amazon.com gift certificates.  That's in addition to all those completing the survey getting selected highlights of the results.

    Click here to go to the survey page.  

    Since we're at it, it's Open Thread Time: what do you think are going to be the key trends in the Unified Communications Marketplace over the next 12-18 months?
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/wainhouse-unified-communications-and-collaboration-survey-make-your-voice-heard.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/wainhouse-unified-communications-and-collaboration-survey-make-your-voice-heard.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/wainhouse-unified-communications-and-collaboration-survey-make-your-voice-heard.htm     Sametime Quick Tip: Tabbed Chats Wed, 10 Jun 2009 17:11:05 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/nkouUDPpxhE/sametime-quick-tip-tabbed-chats.htm Quick Tips John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-tabbed-chats.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-tabbed-chats.htm
    To activate Tabbed Chats, go to Sametime Preferences-> Chat Window and check the box next to "Use tabbed windows for multiple chats". You also have the option of organizing the tabs across the top or down the side of the chat window, as illustrated below.

    Image:Sametime Quick Tip: Tabbed Chats
    Vertical Tabs Horizontal Tabs
    Image:Sametime Quick Tip: Tabbed Chats Image:Sametime Quick Tip: Tabbed Chats


    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-quick-tip-tabbed-chats.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-tabbed-chats.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-quick-tip-tabbed-chats.htm     Genesys announcement: bringing UC to the Contact Center Tue, 9 Jun 2009 12:28:56 -0700 http://feedproxy.google.com/~r/sametimeblog/~3/4UlXSncPUL8/genesys-announcement-bringing-uc-to-the-contact-center.htm Genesys Jacques Pavlenyi http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/genesys-announcement-bringing-uc-to-the-contact-center.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/genesys-announcement-bringing-uc-to-the-contact-center.htm Genesys, an IBM Business Partner, just announced the launch of UC Connect, a new product initiative designed to enable the Genesys Customer Interaction Management (CIM) software platform to communicate via UC solutions from many of the major providers in the industry, including IBM Sametime.  UC Connect will help Contact Centers by facilitating collaboration with experts and resources across the enterprise to increase first-call resolution and reduce costs by providing agents immediate expert assistance. It can also reduce hold times by expanding resources during peak time and improve utilization by leveraging branch and back office idle time. You can read more about the IBM and Genesys specifics of the announcement here.
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/genesys-announcement-bringing-uc-to-the-contact-center.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/genesys-announcement-bringing-uc-to-the-contact-center.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/genesys-announcement-bringing-uc-to-the-contact-center.htm     New Video: Installing Sametime Advanced Mon, 8 Jun 2009 20:29:08 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/flwonqrB8q4/new-video-installing-sametime-advanced.htm Install John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/new-video-installing-sametime-advanced.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/new-video-installing-sametime-advanced.htm Sametime Wiki has a new three part video series on installing Sametime Advanced. Part One (The Database Application Layer) & Two (The Websphere MQ Application Layer) are available now.
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/new-video-installing-sametime-advanced.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/new-video-installing-sametime-advanced.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/new-video-installing-sametime-advanced.htm     Sametime / OCS 2007 Interop II Mon, 8 Jun 2009 20:19:48 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/cvYJg_a88JA/sametime-ocs-2007-interop-ii.htm Gateway John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-ocs-2007-interop-ii.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-ocs-2007-interop-ii.htm FixCentral. Just to recap:
    •  Interoperability will include federated identity, online presence awareness and the ability to exchange text chats between enterprises
    •  You'll need Sametime Standard 8.0.2 and the hotfix for the Sametime Gateway in 8.0.2
    •  Sametime Advanced customers are entitled to all the features in Sametime Standard. Just upgrade to the Standard 8.0.2 components and apply the hotfix
    •  Both companies are leveraging SIP/SIMPLE to connect the environments
    •  This is specifically for Sametime / OCS interoperability... not MSN
    •  OCS customers should check with Microsoft for any specific requirements

    Addendum. See this technote on all the fixes in Sametime Gateway 8.0.2 Hotfix HF1
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/sametime-ocs-2007-interop-ii.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-ocs-2007-interop-ii.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/sametime-ocs-2007-interop-ii.htm     LotusUserGroup.org hosts webinar on IBM / Avaya UC Solutions Fri, 5 Jun 2009 13:36:31 -0400 http://feedproxy.google.com/~r/sametimeblog/~3/2R0esIqFv1g/lotususergroup.org-hosts-webinar-on-ibm-avaya-uc-solutions.htm Avaya John Del Pizzo http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/lotususergroup.org-hosts-webinar-on-ibm-avaya-uc-solutions.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/lotususergroup.org-hosts-webinar-on-ibm-avaya-uc-solutions.htm LotusUserGroup.org is hosting a webinar on joint IBM / Avaya Unified Communications Solutions on June 16th at noon (EDT).

    Allan Mendelsohn, Senior Manager, Unified Communications Product Marketing, Avaya, and Gopal Gupta, Global Business Development Executive, Unified Communications Software, IBM, will be discussing how Unified Communications solutions are helping businesses increase performance and become more responsive to customers and clients. Get a first hand look at how Avaya voice capabilities can be integrated with Sametime, Notes, Quickr & Connections.

    Register here.
    ]]>     http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dxcomments/lotususergroup.org-hosts-webinar-on-ibm-avaya-uc-solutions.htm http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/lotususergroup.org-hosts-webinar-on-ibm-avaya-uc-solutions.htm?opendocument&comments http://www.thesametimeblog.com/sametimeblog/sametimeblog.nsf/dx/lotususergroup.org-hosts-webinar-on-ibm-avaya-uc-solutions.htm