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I’ve gone back and forth on writing this because it’s far more personal than what I usually share. But there’s a story here – and a set of lessons –…
I’ve gone back and forth on writing this because it’s far more personal than what I usually share. But there’s a story here – and a set of lessons –…
Liked by Sam Lesher
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There has been much discussion about the recent layoffs at Atlassian. Here are my thoughts. First, it's important to recognize that layoffs are a…
There has been much discussion about the recent layoffs at Atlassian. Here are my thoughts. First, it's important to recognize that layoffs are a…
Liked by Sam Lesher
Experience
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Honors & Awards
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HealthcareSource "Live It" Award -- December 2020
HealthcareSource
The Live It Awards are designed to recognize your peers for something exceptional they have done that exemplifies the HealthcareSource Live It values and because of that, has a direct impact on our goals and the business. Received as part of the Client Services team for outstanding support of the NetLearning LMS.
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HealthcareSource "Live It" Award -- October 2020
HealthcareSource
The Live It Awards are designed to recognize your peers for something exceptional they have done that exemplifies the HealthcareSource Live It values and because of that, has a direct impact on our goals and the business. Received for building a brand new integration and reporting effort to implement and manage RQI American Heart Association courseware across a large portion of the HealthcareSource NetLearning client base.
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HealthcareSource "Props" Award -- January 2019
HealthcareSource
"Sam Lesher has played a vital role in the success of the NetLearning support team. His consistent reliability, dedication and quality results have earned him great respect among his colleagues and peers. This has been most recently exemplified in his tenacious management of the SAML solution rollout for the NetLearning product, as well his ongoing influence on the direction of the SCORM implementation in NetLearning. Please join me in congratulating Sam on this well-deserved recognition."
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HealthcareSource "Outstanding Contribution" Award for 2018
HealthcareSource
Received for my role in a large initiative that enabled HealthcareSource to partner with and distribute a high demand third party healthcare training offering. I developed an implementation process as well as usage reports to assist with managing the vendor relationship.
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Ralph Esposito
Ralph Esposito
I lead global enterprise customer success and technical operations teams at the intersection of people leadership, AI-driven workflows, and complex SaaS platforms. Currently managing a distributed team of Technical Account Managers at Twilio, where I've driven 95%+ CSAT, reduced churn by 50%, and scaled team capacity by 100% while embedding AI automation into daily operations.<br> <br>My career spans 25+ years across IT, cloud communications, and customer success, with a consistent focus on one thing: building the systems, teams, and cultures that turn customer relationships into measurable business outcomes.<br> <br>Outside Twilio I founded MDLMN Technologies, a Chrome extension startup integrating communications APIs, and serve as a Petty Officer in the U.S. Coast Guard Reserve, where I maintain federal IT infrastructure and communications systems.<br> <br>I hold AI certifications from Rutgers in Prompt Engineering and AI Agents & Workflow Automation, and I'm currently completing an MBA in Entrepreneurship.<br> <br>If you're building or scaling an enterprise customer success or technical operations organization and want a leader who brings both strategic vision and hands-on technical depth, let's connect.
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