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<title>SarahLacy.com</title>
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<description>Journalist and author Sarah Lacy reveals the inside story of business in Silicon Valley.</description>
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<title>Of Cows, Traffic and Elon Musk</title>
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<description>Another cross-post from TechCrunch. This is for all the people who've complained I've been too positive about India. (I swear, there's no pleasing you people. ;) ) BANGALORE, INDIA — It’s almost as if Russian cell phone carrier MTS has...</description>
<content:encoded><![CDATA[<p><em>Another<a href="http://www.techcrunch.com/2009/11/19/entrepreneurs-start-this-company-now/"> cross-post</a> from TechCrunch. This is for all the people who&#39;ve complained I&#39;ve been too positive about India. (I swear, there&#39;s no pleasing you people. ;) ) </em></p><p>BANGALORE, INDIA — It’s almost as if Russian cell phone carrier MTS
has bought the naming rights to Bangalore. I half expected my
immigration stamp to read “BANGALORE! ™ BROUGHT TO YOU BY MTS.” The
carrier recently launched service in the uber-competitive Indian
telecom market and has erected billboards every twenty feet or so. I
have never seen so much advertising by one company in one space. They
all sport an agro looking dude with his face twisted in some rebel-yell
while he does inscrutable things with robots and mechanical arms
holding different tech gadgets.</p>
<p>Why have these ads made such an impression on me? Because I’ve spent
a week sitting in stopped Bangalore traffic looking at them. Ironically
one keeps boasting: CONGESTION-FREE MOBILE NETWORK. Sitting still and
listening to the honking of cars, mopeds, bikes and rickshaws all
around me, it’s an easy guess that, if true, MTS could be the only
thing congestion-free in India.</p>
<p>I used to think I knew bad traffic. After all, I moved to Silicon
Valley during the famed Internet bubble when Highway 101 slowed to a
crawl during peak commute hours. And I’ve spent time in legendarily
congested US cities like Los Angeles and New York.</p>
<p>Now that India has one of the world’s best mobile infrastructures,
it needs a decent road infrastructure. And a smart entrepreneur needs
to come up with a modern fix. But before we talk solutions, let’s dwell
more on the problem.</p>
<p>Simply put: All of you Americans—or Londoners for that matter—who Tweet about <img alt="GE_Trucks_sm" class="alignright size-full wp-image-121437 " height="253" src="http://cache0.techcrunch.com/wp-content/uploads/2009/11/GE_Trucks_sm.jpg" title="GE_Trucks_sm" width="380" />sitting
in traffic have nothing to complain about compared to the emerging
world. And in my experience, so far, India’s traffic is the absolute
worst. A drive between cities that should take an hour takes four. A
commute across a city can routinely take two hours-plus. We’re not
talking about rush hour. I’ve quickly learned to allot at least three
hours for each meeting—one hour for the meeting and one each for
getting there and back.</p>
<p>Even so, despite my best efforts, I’ve been late for nearly every
meeting. In Mumbai one meeting scheduled for late morning took six
hours out of my day. (Fortunately, the meeting was well worth it.) And
in Bangalore my cab driver tried to take a back-alley short cut, when
suddenly, our path was blocked by a cow just munching on some roadside
grass. He honked and honked and she just looked up and batted her
pretty brown eyes at me as if to say, “Oh, you’re not making that
meeting on time, hon.”</p>
<p>Indians complain about the poor foresight and urban planning of
their government, but it’s not all the government’s fault. The Chinese
government is the master of over-building capacity to anticipate
growth, and city traffic in China is becoming unbearable as well. It’ll
only get worse as an anticipated <a href="http://www.techcrunch.com/2009/05/19/bitauto-a-chinese-canary-in-an-online-ad-coal-mine/">30% more cars per year</a> come on the road.</p>
<p><img alt="GE_Traffic_sm" class="alignleft size-full wp-image-121438 " height="229" src="http://cache0.techcrunch.com/wp-content/uploads/2009/11/GE_Traffic_sm.jpg" title="GE_Traffic_sm" width="344" />The
problem is the hyper-charged urbanization these countries have
experienced. In the West cities grew over centuries allowing city
planners to adjust and modernize as industrialization drove higher
occupancy. And in the past few decades there’s been a flight out of
downtowns to suburbs. Of course that presents its own growing
pains—especially in US cities that have experienced massive suburban
sprawl like Phoenix and Atlanta. But in the grand scheme of things, the
moves have been predictable and manageable, whether individual cities
have handled it well or not.</p>
<p>Not so with the rapid urbanization of cities like Beijing, Shanghai,
Shenzhen, Delhi, Bangalore and Mumbai. The step up in pay from hundreds
to thousands of US dollars a year has been swift and far reaching. In
China, agricultural classes have moved en masse to staff huge
several-thousand-person factories, and for the Olympics, they moved en
masse into hospitality jobs in Beijing’s raft of new hotels, malls and
restaurants. This is to say nothing of the increase in government jobs
and startups. There is simply no way to make remotely the same wage or
have the same access to infrastructure and services outside a city. In
some parts of India it’s been more pronounced as hundreds of thousands
of sophisticated R&amp;D jobs typically pay more than China’s factory
jobs.</p>
<p>Here’s my point: All the existing Western solutions, endless
government funds, underground subways and top urban planners will not
solve this problem. Because simply put: The world has never seen
urbanization so extreme by millions—maybe even billions— of people
seeking a better life. We need some innovation here. And I know at
least one guy who is thinking about it.</p>
<p>At a conference earlier this year, Elon Musk – the guy who co-founded PayPal, Tesla, SpaceX and <a href="http://www.techcrunch.com/2009/04/30/live-george-zachary-interviews-tesla-ceo-elon-musk/">laughs like a James Bond villain</a> — <a href="http://www.techcrunch.com/2009/04/30/live-george-zachary-interviews-tesla-ceo-elon-musk/">talked about</a>
two new businesses he was mulling.&#0160; One was electric, supersonic
planes, which I’ve salivated&#0160; over since. The other was pre-fabricated
freeway overpasses to alleviate traffic by making it go vertical
without the costly billion-dollar customized expansion fees.</p>
<p>I have to admit, at the time, I was more excited about the planes.
But his freeway idea may be a better business. It would dramatically
affect the lives of billions (literally) and create at least millions
of revenues in the developing world where quick, cheap options are
needed and there is hot-and-heavy government money to pay for it.</p>
<p>Now, clearly Mr. Musk is busy with existing ventures Tesla and
SpaceX. So now’s your chance to steal the market out from under him!
India and China are waiting.</p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/MOohkCcK_hA" height="1" width="1"/>]]></content:encoded>


<category>China</category>
<category>India</category>
<category>TechCrunch</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Thu, 19 Nov 2009 03:36:53 -0800</pubDate>

<feedburner:origLink>http://www.sarahlacy.com/sarahlacy/2009/11/of-cows-traffic-and-elon-musk.html</feedburner:origLink></item>
<item>
<title>Fire in the Belly</title>
<link>http://feedproxy.google.com/~r/sarahlacy/~3/B30cEO-k50k/fire-in-the-belly.html</link>
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<description>Up until about 48 hours ago the only time I'd gotten sick reporting this book was in London at the BT Tower. (We called it Scallop-gate. Paul Carr was also a victim.) But, oh, has India finally caught me in...</description>
<content:encoded><![CDATA[<p>Up until about 48 hours ago the only time I&#39;d gotten sick reporting this book was in London at the BT Tower. (We called it Scallop-gate. Paul Carr was also a victim.) But, oh, has India finally caught me in its Delhi Belly clutches. Mr. Lacy and I have spent about eight hours in the bed or the bathroom. We&#39;re sipping Gatorade now and hopefully on the mend. My stomach no longer feels like it&#39;s bleeding so that&#39;s a plus. </p><p>In news of a more metaphorical, good kind of &quot;fire-in-the-belly&quot; here are the <a href="http://www.businessweek.com/technology/content/nov2009/tc20091117_835094.htm">links </a>to a<a href="http://www.businessweek.com/technology/content/nov2009/tc20091118_633470.htm"> two</a>-part series I wrote for BusinessWeek on the six different entrepreneurs you meet in China. I wrote it a while ago, and sadly, it might be my last BusinessWeek column ever. The new Bloomberg overlords have already canceled far fancier outside columnists like Maria Bartiromo and Jack and Suzy Welch, and my contract is up. I love writing it and have so much loyalty to BusinessWeek so I hope we can figure something out. But no matter what, I&#39;m glad my (maybe) last columns were ones I was proud of.&#0160;</p><p>Meanwhile, I should have a few more TechCrunch posts on India coming up...once India stops pummeling my digestive system!</p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/B30cEO-k50k" height="1" width="1"/>]]></content:encoded>


<category>China</category>
<category>India</category>
<category>Valley Girl</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Thu, 19 Nov 2009 00:06:00 -0800</pubDate>

<feedburner:origLink>http://www.sarahlacy.com/sarahlacy/2009/11/fire-in-the-belly.html</feedburner:origLink></item>
<item>
<title>Of Slums, Computers and Solutions to the Future of Both</title>
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<description>This story was hard to write. The first version was way too long and too book-y. But frankly, it one of the best things I've written in a few years. So I saved it for the book and struggled to...</description>
<content:encoded><![CDATA[<p><em><a href="http://www.techcrunch.com/2009/11/15/how-to-profit-off-the-poor%E2%80%A6-and-keep-your-soul/"><a href="http://www.sarahlacy.com/.a/6a00e55185411c8833012875af58f8970c-pi" style="float: left;"><img alt="India-slumdogs1-small" border="0" class="asset asset-image at-xid-6a00e55185411c8833012875af58f8970c image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c8833012875af58f8970c-800wi" style="margin: 0px 5px 5px 0px; width: 380px; height: 252px;" title="India-slumdogs1-small" /></a> This story</a> was hard to write. The first version was way too long and too book-y. But frankly, it one of the best things I&#39;ve written in a few years. So I saved it for the book and struggled to start again. <br /></em></p><p><em>I&#39;m going to let the story mostly speak for itself. It bears noting: These kids didn&#39;t ask me for a cent. I was prepared to give them 100 rupees each for their time and hospitality and my guide told me they wouldn&#39;t want it. I didn&#39;t believe him and had the money ready. But indeed, they never asked. And considering every single waiter, hotel clerk, bell-boy, driver, abused person tapping on my car window has asked me for money in India, that was possibly the biggest shock of the whole experience.&#0160; <br /></em></p><p>DELHI, INDIA–“I’ll take you! I live there!” a small boy with a blue
shirt and a perfect toothy grin said as he ran ahead of me. His quiet
friend in yellow jogged beside him smiling shyly, his jet-black Elvis
curl bobbing on his forehead. The boy in blue stopped a few yards in
front of me turned around, beaming and added in Hindi, “I know
computers quite well.”
</p><p>These weren’t middle class kids on the well-trod, parent-driven
Indian path to seats at IIT. These were Delhi slum kids, whose families
likely live on less than $2 a day. And yet, for the last five years,
they’ve spent several hours of their free time every day playing games
and learning English, Math and Science on computers.</p>
<p>So how have they bridged the much-agonized-about digital divide
without a hand out from a chip company, computer company or wealthy
philanthropist? A for-profit Indian company called <a href="http://www.niit.com/Pages/DefaultINDIA.aspx">NIIT<img class="snap_preview_icon " id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.15/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: &quot;trebuchet ms&quot;,arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v6.15/theme/silver/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -1128px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" /></a>.</p>
<p>It started back in 1999 when Sugata Mitra, NIIT’s chief scientist,
noticed his kid could learn how to use gadgets like a mobile phone far
faster than tech-savvy adults could. At this time, most computer “labs”
in Indian schools were one or two computers that were only to be used
under the strict supervision of a teacher. The reasoning was computers
were expensive and required training and supervision. As a result many
kids only got to look at them from afar in the classroom.</p>
<p>Instead Mitra wondered what would happen if he left a computer out
in the open for a group of children to discover. So he literally
knocked a hole in the office wall to the slum on the other side.&#0160; He
shoved a computer in the hole and set up a camera on a tree limb to
record what happened. A 13-year-old, illiterate kid who’d never seen a
computer wandered over tentatively, and soon realized he could move the
cursor by moving a finger across the touch pad. Within four hours, a
small group of kids had gathered. They had figured out how to open
Internet Explorer and were playing a game on Disney’s Web site. “All of
us were absolutely shocked watching that,” says Abhishek Gupta who
heads the program now. Some expected the kids to break or even try to
steal the computer.</p>
<p>A pilot project with the World Bank followed, and 22 of these “<a href="http://www.hole-in-the-wall.com/">Hole in the Wall<img class="snap_preview_icon " id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.15/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: &quot;trebuchet ms&quot;,arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v6.15/theme/silver/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -1128px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" /></a>”
kiosks were set up around the country from 2001 to 2005. The
organization studied the results closely. The most obvious take-away
was that kids left on their own will learn computers. The project also
helped develop team-building and social skills—with 200 kids sometimes
huddled around one screen. Whether the computers lead to more general
academic improvement was less clear, but in many cases it was up
measurably, Gupta says.</p>
<p>But interestingly when that partnership was over, NIIT didn’t take
the project down the non-profit route. It’s not because the company is
adverse to such things—it’s also opening a new high-end university that
is run as a non-profit. But there’s a unique attitude in India that
believes the way to eradicate poverty is to turn India’s scrappiest,
free-market entrepreneurs on the problem, not to increase handouts.</p>
<p>NIIT now sells the kiosks at between $6,000 and $20,000—depending on
which model and how many screens—to the government, who puts them
mostly in schools in India’s poorest areas. There are 500 stations in
India and a handful in 10 different African countries.</p>
<p>Having customers means NIIT has had to compromise on the original
vision. For instance, the government requires administrators to keep an
eye on the systems. They’re not open when an administrator isn’t there.
But running the program as a business has assured its survival and
given NIIT the cash flow to pour money into content creation so it
doesn’t have to rely on the country’s spotty Internet connections for
kids to stay engaged. Gupta says his job isn’t necessarily to be a
profit center. Success is running a break-even program that makes a
social impact. But that’s still a world away from a donor-funded
program.</p>
<p>NIIT isn’t alone. For profit companies have made microfinance loans for years in India. One of the most known is <a href="http://www.sksindia.com">SKS Microfinance<img class="snap_preview_icon " id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.15/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: &quot;trebuchet ms&quot;,arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v6.15/theme/silver/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -1128px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" /></a>.
It was run as a non-profit in the early days, but when it was time to
scale, decided to turn into a Sequoia Capital-backed startup. “It’s
important to realize the poor have been paying three-to-four times more
to the local money lender,” says Surendra Jain, a managing director
with Sequoia in Bangalore. “There’s nothing wrong with using the same
tools to scale the way other companies scale. The question is: In your
heart are you doing the right thing?”</p>
<p>Even non-profits I’ve met over the last two weeks run themselves to rely on revenues not donors. An example is <a href="http://www.labournet.in/aboutus">LabourNet<img class="snap_preview_icon " id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.15/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: &quot;trebuchet ms&quot;,arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v6.15/theme/silver/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -1128px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" /></a>,&#0160; a company that seeks to move India’s huge informal workforce into a formal channel<strong>. </strong>The
company organizes phalanxes of construction crews, drivers, cooks and
retail clerks and matches them with the best employers. How does it
reach them? Word of mouth and SMS. So far 7,000 workers are in the
system.</p>
<p>It was started by Solomon JP. His umbrella non-profit organization, <a href="http://www.mayaindia.org/">MAYA<img class="snap_preview_icon " id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.15/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: &quot;trebuchet ms&quot;,arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v6.15/theme/silver/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -1128px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" /></a>,
has already produced one self-sustaining company that trains poor youth
in making high-value furniture. With a grant from Bill and Melinda
Gates Foundation, CHF International, an international NGO addressing
urban poverty in India, is providing technical and financial support to
help LabourNet become a self-sustaining enterprise. “Being poor isn’t
about not having money, it’s a lack of capabilities,” JP says. So
LabourNet doesn’t stop at getting poor people a job, it offers access
to healthcare benefits, issues ID cards, and helps with bank accounts,
literacy, and job training too. The worker pays a small fee, and the
employer pays LabourNet a larger one in exchange for matching them up.</p>
<p>It’s hard work. JP has been working with the poor in Bangalore for
some 15 years and says it’s like Hotel California. “I don’t recommend
this path. I can never leave. I’m trapped!” he says with a weary
half-smile. (I’m not sure what percentage of that is a joke.) But he
believes he and others can solve the problem through self-sustaining
means as long as organizations don’t sacrifice humanity in the name of
efficiency.</p>
<p>It’s a dramatic difference from China, where most entrepreneurs are
building businesses that are aimed squarely at the top of the pyramid
or the burgeoning middle class. But since India is a democracy—and not
an authoritarian one—it doesn’t have the same social safety net of
other emerging worlds. It’s fitting that it’s trying to use a
free-market economy to solve its social ills instead— something
American do-gooders could probably learn from. After all, we’ve got our
own digital divide.</p>
<p>One final note on NIIT’s Hole in the Wall program: It was allegedly
the inspiration for the book “Slumdog Millionaire” which spawned the
movie. “Where’s <em>my </em>Oscar?” is a favorite joke of Rajendra
Pawar, the chairman and co-founder of NIIT. I asked a lot of people
working to eradicate poverty how they felt about the movie, and most
said it was neutral-to-positive for India. It doesn’t hurt to show rich
Americans how one-third of India’s 1.2 billion-person population lives,
even if it was sensationalized. The difference is none of them are
banking on a one-time windfall as the answer.</p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/-cLItPWeuaw" height="1" width="1"/>]]></content:encoded>


<category>India</category>
<category>TechCrunch</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Tue, 17 Nov 2009 17:35:09 -0800</pubDate>

<feedburner:origLink>http://www.sarahlacy.com/sarahlacy/2009/11/of-slums-computers-and-solutions-to-both.html</feedburner:origLink></item>
<item>
<title>Of India, Gateway Drugs and the Internet</title>
<link>http://feedproxy.google.com/~r/sarahlacy/~3/xDy51SvJjcc/of-india-gateway-drugs-and-the-internet.html</link>
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<description>Almost slipped on the cross-posting promise! Here's a post I did yesterday for TechCrunch. At least I think it was yesterday....days are blurring together in India. I was really happy with how this story turned out, but it was a...</description>
<content:encoded><![CDATA[<p><em>Almost slipped on the cross-posting promise! Here&#39;s <a href="http://www.techcrunch.com/2009/11/13/makemytrip-com-is-ecommerce-in-india-finally-happening/">a post </a>I did yesterday for TechCrunch. At least I think it was yesterday....days are blurring together in India. I was really happy with how this story turned out, but it was a challenge to write. Why? Because Deep Kalra is just really, really likable. I don&#39;t just mean that he&#39;s a nice guy-- he&#39;s a great entrepreneur, took risk where a lot of Indians have not, has built a great business and takes his team on rafting trips! <br /></em></p><p><em>He studies entrepreneurs not just in the US but around the world, and not in a sycophantic name-dropping way. He wants to learn how to be better. He&#39;s one of the most impressive guys I&#39;ve met in India, in short. And that sucks, because it&#39;s hard to capture &quot;endearing&quot; and easy to capture &quot;weird&quot; or &quot;mean&quot; or &quot;quirky.&quot; <br /></em></p><p><em>Paul Carr has become my de facto second set of eyes on TC posts when I&#39;m exhausted and traveling. (What can I say? I like editors. You can take the girl out of old media....) At any rate, his comment was &quot;I really care about this guy and want him to do well!&quot; And anyone who knows (or reads) Paul knows he&#39;s kind of a jerk. So perhaps I captured &quot;endearing&quot; after all? I hope so. Enjoy. <br /></em></p><p>GURGAON, INDIA– Back in 1995, Deep Kalra knew that India had
burgeoning consumer promise. So he took a risk, quit his
safe-but-boring banking job and joined AMF Bowling—an American company
that was aiming to bring bowling alleys and billiard halls to India for
the first time.
</p><div>It didn’t quite scratch his entrepreneurial itch: The hobby was
ahead of its time for Indians. He managed to open about 200 lanes, most
of them in small centers. Worse, Kalra was in that
business-man’s-limbo: The venture wasn’t really his own thing, but he
had a remote boss back in America who didn’t give him much mentorship
or guidance.</div>
<p>So after four years, he headed back into the safe world of banking.
And then, in 2000, with some money saved up, he decided to leave again
and do things his way. Enamored by the Internet and frustrated by how
hard it was to travel in India he opened <a href="http://www.makemytrip.com">MakeMyTrip.com<img class="snap_preview_icon " id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.15/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: &quot;trebuchet ms&quot;,arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v6.15/theme/silver/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -1128px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" /></a>.
The site—as you might guess from the name—was like any of the online
travel brokers started during the dot com bubble, only it was in India.</p>
<p>Of course, that was a pretty crucial difference. That venture too
was ahead of its time, but it was his and Kalra stuck it out. After the
market crash and September 11, Kalra’s foreign investors reneged on $1
million in funding commitments. Then there was the triple whammy of
SARS, which made everyone want to travel in Asia less. He was
31-years-old with a wife and a baby at a time when starting a dot com
was insane and in a place where it was downright suicidal. Indeed, many
VCs will tell you today that India—where only 50 million people are
online and just two million have broadband connections— is still not
ready for the consumer Web.</p>
<p>But Kalra and two senior managers bought back their equity in the
business and agreed to go without salaries for 18 months. He called a
meeting and asked the staff to take 40% paycuts. Twenty-five of them
stayed and 17 balked and quit. Kalra decided to focus on selling travel
to returning Indian expats rather than locals, but he kept an eye on
that sleeping giant of a domestic market.</p>
<p>A year later, MakeMyTrip broke even, in 2003 he reluctantly decided
to trust VCs again and in 2004– when Internet adoption in India had
finally started to grow and much of the Indians who had the money to
travel had credit cards, bank cards or access to money transfers—Kalra
came back to his original vision of building the Expedia of India.
“There’s a fine line between resilient and stubborn,” he says, sitting
in his office in Gurgoan surrounded by globes, maps and maps with
mashed-up pictures of many of those employees who stayed. “It worked
out, so we can say we were resilient. But at the time I worried I was
just being stubborn. But I figured you regret the things you don’t do
in life, not the things you do.” When I met him the day before, Kalra
easily rattled off details of a bowling supercenter that opened up down
the road after his AMF days. You can tell it stings a bit, but if we
were sitting here having the same conversation about an online travel
company that took off after he gave up, it’d be devastating.</p>
<p>What Kalra didn’t know back in those dark days was that he was about
to benefit from a global Internet truism: Online travel is the
ecommerce gateway drug. It makes up some 70% of global ecommerce, it
was one of the first categories to take off in the United States and
one of the only markets big enough to sustain a host of publicly traded
Internet competitors. Similarly, <a href="http://english.ctrip.com">Ctrip<img class="snap_preview_icon " id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.15/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: &quot;trebuchet ms&quot;,arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v6.15/theme/silver/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -1128px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" /></a> was one of the first big Internet hits in China.</p>
<p>India—a country with few Internet homeruns—took longer. But Kalra’s
company is now making $5 million in US &#0160;dollars of profit this year and
doing more than $500 million in gross bookings. Revenues are up 88%
during the recession and one-out-of-every-twelve domestic flights in
India is booked via MakeMyTrip.com. After airline tickets, the second
biggest category is railway tickets—the site sells 2,500 of them every
day. Kalra is busy interviewing a lot of US-trained management types to
augment the team. Don’t look now, but MakeMyTrip could be India’s next
dot com IPO. (Like most well-behaved CEOs, Kalra wouldn’t comment on
any immediate IPO plans.)</p>
<p>Why does travel take off so fast? For starters, it’s one of the only
categories where you buy something that’s delivered over email. Forget
costs—in emerging markets shipping to far-flung areas doesn’t always
exist. Kalra says etickets may have saved the company. For most,
booking online doesn’t require a huge change in the way they buy
travel. In pre-Internet days in India and the US most people booked
travel through a travel agent who’d pull up inventory in a computer.
The Web just cut out the middleman. (And his fees.)</p>
<div>Compare that to online shopping for physical goods, which requires
a radical change in behavior. People who’ve only recently gained a
disposable income frequently want the experience of shopping, and the
ability to feel, examine and try things on. “Malls are still a new
thing here,” Kalra says.
<p>And because a ticket or hotel room is a perishable asset, someone
who can move those assets can get a nice cut. Kalra has made more money
during the recession by getting better rates from anxious suppliers.</p></div>
<p>Travel won’t be the ecommerce exception forever. India’s rush of a
middle class with disposable income is evolving fast. When Kalra was
growing up no one went on Honeymoons abroad and now most of the kids in
his office do. And hotels were verboten—you visited family and stayed
with family. Kalra has a hunch the next local ecommerce hit could be <a href="http://www.flipkart.com/">FlipKart<img class="snap_preview_icon " id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.15/t.gif" style="border: 0pt none ; margin: 0pt ! important; padding: 1px 0pt 0pt; max-height: 2000px; max-width: 2000px; min-width: 0px; min-height: 0px; font-style: normal; font-weight: normal; font-family: &quot;trebuchet ms&quot;,arial,helvetica,sans-serif; float: none; position: static; left: auto; top: auto; line-height: normal; background-image: url(http://i.ixnp.com/images/v6.15/theme/silver/palette.gif); background-color: transparent; visibility: visible; width: 14px; height: 12px; background-position: -1128px 0pt; background-repeat: no-repeat; text-decoration: none; vertical-align: top; display: inline;" /></a>,
an online book retailer with a whopping 5 million monthly uniques,
profitability and a new round of cash from Accel in the bank.</p>
<div>MakeMyTrip still suffers from some local cultural hang-ups. Hotel
bookings, for instance, aren’t doing quite as well. People don’t trust
unknown brands and only 15% of Indian hotels are known brands.
(Personally, I don’t think US sites have cracked the hotel problem
either. I only book from local recommendations.) Similarly, people
don’t want to book big vacation packages online, so Kalra has opened 20
physical stores to guide people through the process.</div>
<p>And there’s the so-called “last mile” problem. Kalra doesn’t plan on
addressing it by opening more stores. Instead, he’s playing with the
idea of a business-to-business product, where existing local travel
agents would use a slow-connection optimized version of MakeMyTrip to
access more inventory than they can now and sell through the site’s
existing back-end system. He doesn’t want to cram an efficient online
option down the throat of a population that knows its local travel
agent and likes to go in and chat with them, have a cup of tea and
discuss cricket scores. And clearly one deal with a travel agent is a
far more efficient way to reach a whole village.</p>
<p>Kalra is smart. He studies every competitor out there. He’s ripped
ideas off lesser-known companies like FareCast.com, corrected me on the
pronunciation of China’s up-and-comer Qunar.com (so much for my
Mandarin lessons), and can quote Expedia’s customer conversion rates.
(They’re 6%, by the way. His are 7%. It’s the most important metric he
watches.)</p>
<p>Ahead of his time or no, Kalra is glad he took the risk when he did.
He’s not sure he would today even with more money in his savings. He’s
also glad he didn’t give up on India’s domestic market, “If I’d been in
Silicon Valley I’m convinced we might have reached scale in half the
time, but we also probably would have been obliterated by the
competition.”</p>
<p>That’s the benefit of slowly emerging markets that’ll eventually have a big payoff—you get time to make mistakes.</p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/xDy51SvJjcc" height="1" width="1"/>]]></content:encoded>


<category>India</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Sun, 15 Nov 2009 07:31:21 -0800</pubDate>

<feedburner:origLink>http://www.sarahlacy.com/sarahlacy/2009/11/of-india-gateway-drugs-and-the-internet.html</feedburner:origLink></item>
<item>
<title>Ten Reasons Why My 40-Year-Old Sister Is Awesome</title>
<link>http://feedproxy.google.com/~r/sarahlacy/~3/A13d84AoEPM/ten-reasons-why-my-sister-is-awesome.html</link>
<guid isPermaLink="false">http://www.sarahlacy.com/sarahlacy/2009/11/ten-reasons-why-my-sister-is-awesome.html</guid>
<description>It's my sister's 40th birthday today. (Hopefully that wasn't supposed to be a secret, because it's kinda too late.) So far it's been quite the social media event for me. Geni reminded me (Thanks, Sacks.) and I've enlisted an army...</description>
<content:encoded><![CDATA[<p>It&#39;s my sister&#39;s <strong>40th birthday </strong>today. (Hopefully that wasn&#39;t supposed to be a secret, because it&#39;s kinda too late.) So far it&#39;s been quite the social media event for me. Geni reminded me (Thanks, Sacks.) and I&#39;ve enlisted an <a href="http://twitter.com/#search?q=mary13bell">army of Twitter friends</a> to wish her happy bday. (Please add your wishes!)</p><p>I am the youngest of five kids and Mary is my only sister. You can only imagine how annoying I was as a younger sister. No, actually, you can&#39;t. I thought everything she did (and wore) was cool (even the Hammer pants). I always &quot;borrowed&quot; stuff without asking in our cramped house and somehow she resisted the urge to kill me.&#0160;</p><p>Here are ten other reasons she&#39;s awesome:</p><p>1. She is the rock of our family. She does so much to take care of everyone, while I just selfishly move to California then flit all over the world. </p><p>2. She married very well. Mary married her childhood sweetheart Robert, who she started dating when I was in 7th grade. He was probably closer to me growing up than my two oldest brothers who were out of the house by then. Robert is an amazing cook, hilarious, drinks as much wine at family functions as I do, and is a perfect in-law companion to Mr. Lacy. He&#39;s also done a lot for my family. It&#39;s rare when you can&#39;t think of a better person for your sibling to be married to. </p><p>3. She has great kids. Ramie and Bob are just awesome. I took care of Ramie two days a week for about six months when she was young, I was in college, my sister was getting her Master&#39;s Degree and none of us had any money. I still cherish that time and wish I&#39;d had more of it with Bob. I&#39;ve always said if we could get it in writing that we&#39;d have kids that awesome, we&#39;d do it tomorrow. (Or when I stop traveling all over the world.)</p><p>4. She doesn&#39;t take any shit. I mean-- she&#39;s more outspoken than I am. Can you imagine? Yeah, don&#39;t mess with her. </p><p>5. So, my mom taught at the beloved girls school I went to from k-12. We carpooled there everyday for 13 years. It&#39;s some of my best memories growing up and cemented an amazing relationship with my mother. Now my sister (who only went there for high school because she liked boys too much) teaches at the <em>same school</em> and my niece goes there. Isn&#39;t that awesome? </p><p>6. She drove an old blue-and-white Dodge Dart in high school that used to belong to my grandmother. She named it &quot;Velma&quot; after my grandmother. I shared a Toyota hatchback. I was grateful, but it&#39;s comparatively lame. :(</p><p>7. Mary and Robert make me<a href="http://www.sarahlacy.com/sarahlacy/2008/09/this-video-is-m.html"> grilled cheese sandwiches and rotel dip </a>when I visit. <em>Any time day or night!</em></p><p>8. She gives the most thoughtful gifts and is the one sibling who *always* remembers my birthday. I just write lame blog posts from India for her...</p><p>9. She was a far bigger romantic than I was growing up, but still, she spent a lot of time mopping up my tears over boys. We even went on a double date with my first boyfriend when I was in 8th grade. How cool is that for a high school sister? (Awkwardly enough, my boyfriend was also in high school. . .so really I guess I was the one out of place.)</p><p>10. She&#39;s my sister. There is just something about having a sister. Surrounded by two older brothers, she refused to admit my brother two years older than me, Peter, was a boy for a while and insisted on putting barrettes in his hair. She was elated when I was born a girl. She insisted on calling me &quot;Suzy&quot; for a while, which some <a href="http://www.sarahlacy.com/sarahlacy/2008/10/bookmark-this-p.html">brain-dead PR people</a> still call me. We do have to stick together, even when one steals the other&#39;s Hammer pants. </p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/A13d84AoEPM" height="1" width="1"/>]]></content:encoded>


<category>Memphis</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Fri, 13 Nov 2009 09:28:17 -0800</pubDate>

<feedburner:origLink>http://www.sarahlacy.com/sarahlacy/2009/11/ten-reasons-why-my-sister-is-awesome.html</feedburner:origLink></item>
<item>
<title>Adventures in Spas</title>
<link>http://feedproxy.google.com/~r/sarahlacy/~3/vFYA8XkG5gw/adventures-in-spas.html</link>
<guid isPermaLink="false">http://www.sarahlacy.com/sarahlacy/2009/11/adventures-in-spas.html</guid>
<description>I always like getting spa treatments in other countries because you never exactly know what they are going to do to you. Extra anxiety points if you don't speak the language because you don't know how to politely tell them...</description>
<content:encoded><![CDATA[<p>I always like getting spa treatments in other countries because you never exactly know what they are going to do to you. Extra anxiety points if you don&#39;t speak the language because you don&#39;t know how to politely tell them to stop. </p><p>

I went for a facial in India before leaving Delhi to get rid of some of this caked in smog and pollution. Three weeks in China followed by three weeks in India and I&#39;m amazed my skin has held up as well as it has. (I know everyone talks about smog in China, but in my experience pollution is worse in Delhi than Beijing.) </p><p>It was going ok. I was in a small room covered by yellow-and-white striped towels that I think my family used to unearth for beach trips. I was ordered to keep my eyes closed as my face was rubbed over and over rhythmically with some kind of mask. It was mostly relaxing. 

Then the woman got a load of my horribly ungroomed eyebrows. </p><p>&quot;You&#39;re eyebrows are too long!&quot; she exclaimed. </p><p>&quot;Um, yeah I know, I&#39;ve been traveling,&quot; I said. (I also haven&#39;t had a haircut in months. Thank God it was in a shower cap.) </p><p>&quot;I need to take care of these!&quot; she said. </p><p>

&quot;Um...ok.&quot; </p><p>
&quot;What do you do?? Tweeze them?&quot; </p><p>&quot;No I get them waxed, I&#39;ve just been gone.&quot; (I&#39;m getting more nervous here.) </p><p>
&quot;Oh, that&#39;s a horrible method.&quot; </p><p>&quot;Well it usually works for--&quot; </p><p>
&quot;Hold this skin tight!&quot; </p><p>&quot;Oh, ok.&quot; </p><p>Now remember, my eyes are still closed. She proceeds to start doing what feels like hacking away at my face with a straight edge razor. Tears are streaming out of my eyes and my grip keeps loosening on the skin around my eyebrow making it sting more. I was thinking, &quot;How long do I have to endure this and what the hell could she be doing??&quot; </p><p>

Finally I said, &quot;That really hurts!&quot; </p><p>&quot;It&#39;s better,&quot; she said. She finished with the left brow and I opened my eyes and said &quot;How are you doing that? It&#39;s horrible!&quot; 

I was half expecting to see a chainsaw in her hand. Instead she had a piece of string wrapped around two fingers, and held in her teeth. She smiled. &quot;Indian method. Rips out the whole root.&quot; </p><p>&quot;Is that razor wire?&quot; I asked. 

She grabbed my hand and showed me on my arm hair. I&#39;m still not sure how she did it-- but it was like one of those rope tricks kids do. She pulled the string from different angles causing it to wrap around the hair and then -- rip. 

I was so amazed at the ingenuity I let her do the other brow. They do look pretty good. (Even if they&#39;re still sore.)

I didn&#39;t know anything could be more painful than waxing. American women really shouldn&#39;t complain!</p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/vFYA8XkG5gw" height="1" width="1"/>]]></content:encoded>


<category>India</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Wed, 11 Nov 2009 19:44:09 -0800</pubDate>

<feedburner:origLink>http://www.sarahlacy.com/sarahlacy/2009/11/adventures-in-spas.html</feedburner:origLink></item>
<item>
<title>Please Don't Make Me Leave this Comfy Bed</title>
<link>http://feedproxy.google.com/~r/sarahlacy/~3/BXH3aS4Y9zo/please-dont-make-me-leave-this-comfy-bed.html</link>
<guid isPermaLink="false">http://www.sarahlacy.com/sarahlacy/2009/11/please-dont-make-me-leave-this-comfy-bed.html</guid>
<description>When you wake up this exhausted-- it's a problem. I am absolutely beat after five days traveling around Northern India, jolting along Indian roads, riding smelly animals, meeting nearly 100 local entrepreneurs and experiencing some of the best hospitality I've...</description>
<content:encoded><![CDATA[<p>When you wake up <em>this</em> exhausted-- it&#39;s a problem. I am absolutely beat after five days traveling around Northern India, jolting along Indian roads, riding smelly animals, meeting nearly 100 local entrepreneurs and experiencing some of the best hospitality I&#39;ve had during the whole book project. </p><p>I have a lot in my head I want to write, both for TechCrunch at the book, but there are too many things and they&#39;re all yelling. So I&#39;m going to give them another day to settle down. I&#39;d love to give them that day sitting on a massage table somewhere or doing some Yoga. Unfortunately, I&#39;ve got a pile of meetings today too. Tomorrow, I head to Bangalore. </p><p>Here are some pictures from our weekend in Jaipur:</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330128756dc228970c-pi" style="display: inline;"><img alt="India-filthybastard-small" border="0" class="asset asset-image at-xid-6a00e55185411c88330128756dc228970c image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330128756dc228970c-800wi" style="width: 453px; height: 301px;" title="India-filthybastard-small" /></a>&#0160;</p><p></p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c72d4970b-pi" style="display: inline;"><img alt="India-firedancer-small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a66c72d4970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c72d4970b-800wi" style="width: 451px; height: 299px;" title="India-firedancer-small" /></a>&#0160;</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330128756dc2e2970c-pi" style="display: inline;"><img alt="India-ladiesroom-small" border="0" class="asset asset-image at-xid-6a00e55185411c88330128756dc2e2970c image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330128756dc2e2970c-800wi" style="width: 448px; height: 298px;" title="India-ladiesroom-small" /></a> </p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c7410970b-pi" style="display: inline;"><img alt="India-truckclose-small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a66c7410970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c7410970b-800wi" style="width: 449px; height: 299px;" title="India-truckclose-small" /></a> <br /> </p><p></p><p><br /> <br /> <br /> </p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/BXH3aS4Y9zo" height="1" width="1"/>]]></content:encoded>


<category>India</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Mon, 09 Nov 2009 18:38:00 -0800</pubDate>

<feedburner:origLink>http://www.sarahlacy.com/sarahlacy/2009/11/please-dont-make-me-leave-this-comfy-bed.html</feedburner:origLink></item>
<item>
<title>About Those Elephant Rides</title>
<link>http://feedproxy.google.com/~r/sarahlacy/~3/a0vad9r-_B8/about-those-elephant-rides.html</link>
<guid isPermaLink="false">http://www.sarahlacy.com/sarahlacy/2009/11/about-those-elephant-rides.html</guid>
<description>Yes, Vivek Wadhwa finally found me an elephant to ride. It wasn't as scary as I thought I'd be. Kind of like an amusement park ride that spits all over you. Pictures follow. India's omnipresent "bling" as applied to an...</description>
<content:encoded><![CDATA[<p>Yes, Vivek Wadhwa finally found me an elephant to ride. It wasn&#39;t as scary as I thought I&#39;d be. Kind of like an amusement park ride that spits all over you. Pictures follow.</p><p>India&#39;s omnipresent &quot;bling&quot; as applied to an elephant:</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330128756dc4b7970c-pi" style="display: inline;"><img alt="India elephant paint small" border="0" class="asset asset-image at-xid-6a00e55185411c88330128756dc4b7970c image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330128756dc4b7970c-800wi" style="width: 449px; height: 298px;" title="India elephant paint small" /></a> </p><p>&quot;You&#39;re not going to trample me right, Mr. Elephant?&quot;</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c7654970b-pi" style="display: inline;"><img alt="India-mynewpet-small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a66c7654970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c7654970b-800wi" style="width: 462px; height: 691px;" title="India-mynewpet-small" /></a>&#0160;</p><p>Leaving the station...</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c7791970b-pi" style="display: inline;"><img alt="India elephant ride small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a66c7791970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c7791970b-800wi" style="width: 445px; height: 295px;" title="India elephant ride small" /></a>&#0160;</p><p>...and Twittering about it</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c780e970b-pi" style="display: inline;"><img alt="India elephant text small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a66c780e970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a66c780e970b-800wi" style="width: 441px; height: 293px;" title="India elephant text small" /></a> <br />  <br /> </p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/a0vad9r-_B8" height="1" width="1"/>]]></content:encoded>


<category>India</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Mon, 09 Nov 2009 18:36:44 -0800</pubDate>

<feedburner:origLink>http://www.sarahlacy.com/sarahlacy/2009/11/about-those-elephant-rides.html</feedburner:origLink></item>
<item>
<title>"Can I Call You Back? I'm on a Camel Right Now."</title>
<link>http://feedproxy.google.com/~r/sarahlacy/~3/_8xR2zYgUww/can-i-call-you-back-im-on-a-camel-right-now.html</link>
<guid isPermaLink="false">http://www.sarahlacy.com/sarahlacy/2009/11/can-i-call-you-back-im-on-a-camel-right-now.html</guid>
<description>Vivek Wadhwa actually said that as we were riding camels today. Yes, the trend of amazing cell coverage in emerging markets while I can't get a signal in my living room continues. I am far too tired to write a...</description>
<content:encoded><![CDATA[<p>Vivek Wadhwa actually said that as we were riding camels today. Yes, the trend of amazing cell coverage in emerging markets while I can&#39;t get a signal in my living room continues. I am far too tired to write a more salient post than that. So here are some pictures of me and a camel named Raju.</p><p>Raju: &quot;Sigh. Another American wants a ride.&quot;</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c883301287560ea4d970c-pi" style="display: inline;"></a><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6612b7d970b-pi" style="display: inline;"><img alt="India camel 1 small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a6612b7d970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6612b7d970b-800wi" style="width: 430px; height: 286px;" title="India camel 1 small" /></a> <br />&#0160;Note: I&#39;m a little trepidatious about this whole camel thing at first...</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c883301287561f78f970c-pi" style="display: inline;"><img alt="India camel 2 small" border="0" class="asset asset-image at-xid-6a00e55185411c883301287561f78f970c image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c883301287561f78f970c-800wi" style="width: 428px; height: 285px;" title="India camel 2 small" /></a>&#0160;</p><p>Boarding all rows...</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6612d08970b-pi" style="display: inline;"><img alt="India-camel3-small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a6612d08970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6612d08970b-800wi" style="width: 427px; height: 284px;" title="India-camel3-small" /></a>&#0160;</p><p>Raju takes a break. Exhausted from carrying me around.</p><p> <a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6612e5f970b-pi" style="display: inline;"><img alt="India camel 3.5 small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a6612e5f970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6612e5f970b-800wi" style="width: 429px; height: 285px;" title="India camel 3.5 small" /></a>&#0160;</p><p>Back on the camel.</p><p> <a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6612ee5970b-pi" style="display: inline;"><img alt="India camel 4 small" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a6612ee5970b image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6612ee5970b-800wi" style="width: 431px; height: 287px;" title="India camel 4 small" /></a>&#0160;</p><p>And, you&#39;re done Raju. Drink up, pal. You&#39;ve earned it.</p><p><a href="http://www.sarahlacy.com/.a/6a00e55185411c883301287561fa53970c-pi" style="display: inline;"><img alt="India camel 5 small" border="0" class="asset asset-image at-xid-6a00e55185411c883301287561fa53970c image-full " src="http://www.sarahlacy.com/.a/6a00e55185411c883301287561fa53970c-800wi" style="width: 438px; height: 291px;" title="India camel 5 small" /></a>&#0160;</p><p>Being on the camel wasn&#39;t really scary at all-- it was relaxing. We&#39;re supposed to be riding elephants today after a meet up with the Jaipur Chapter of <a href="http://www.tie.org/">TiE</a>, an amazing group for connecting and supporting Indian entrepreneurs around the world. </p><p>I think the elephant will be scary. <br /> </p><p></p><p><br /> </p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/_8xR2zYgUww" height="1" width="1"/>]]></content:encoded>


<category>India</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Sat, 07 Nov 2009 17:59:52 -0800</pubDate>

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<title>International Travel Tip: DON'T BE NICE TO PEOPLE ON AIRPLANES.</title>
<link>http://feedproxy.google.com/~r/sarahlacy/~3/_SRAQVNCQko/international-travel-tip-dont-be-nice-to-people-on-airplanes.html</link>
<guid isPermaLink="false">http://www.sarahlacy.com/sarahlacy/2009/11/international-travel-tip-dont-be-nice-to-people-on-airplanes.html</guid>
<description>There's one place in the world where I seem to break promises and that's on this site. Not only did I stop crossposting stuff from TechCrunch and promoting my BusinessWeek columns (something you know I'm remedying if you've been reading...</description>
<content:encoded><![CDATA[<p><a href="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6b01fb7970c-pi" style="float: left;"><img alt="Jacket-1" border="0" class="asset asset-image at-xid-6a00e55185411c88330120a6b01fb7970c " src="http://www.sarahlacy.com/.a/6a00e55185411c88330120a6b01fb7970c-800wi" style="margin: 0px 5px 5px 0px; width: 267px; height: 330px;" title="Jacket-1" /></a> There&#39;s one place in the world where I seem to break promises and that&#39;s on this site. Not only did I stop crossposting stuff from TechCrunch and promoting my BusinessWeek columns (something you know I&#39;m remedying if you&#39;ve been reading lately), but I also promised an international travel tip for each trip. And then I forgot. I suppose the China one could be <a href="http://www.sarahlacy.com/sarahlacy/2009/10/the-only-thing-that-sucked-about-my-trip-to-china.html">&quot;Don&#39;t split a bottle of Baijiu, or if you do, don&#39;t take valuable possessions out with you that night.&quot;</a></p><p>My India one is more cynical: Don&#39;t be nice to people on airplanes. </p><p>Last night, I was boarding the second leg of my flight to India-- a brutal 15 hour one. In coach. In what was supposed to be an exit row, but wasn&#39;t. In what was supposed to be an aisle seat, but wasn&#39;t. Behind two crying children. I saw the seat, and immediately made sure I&#39;d packed either an Ambien or a suicide pill. </p><p>But it wasn&#39;t all bad. I wasn&#39;t dead-center of the row, had a tiny polite Indian man sitting next to me, and an empty seat on the other side. I can make that work.</p><p>Just then a guy came up and begged me to switch with him because he had an elderly grandfather he needed to sit next to. Everyone else in my section looked down at a magazine, hoping they wouldn&#39;t get asked in case I said no. I politely agreed to move, provided that he could find a place for my suitcase. Overhead space was at a huge premium on this flight and, as readers know, <a href="http://www.sarahlacy.com/sarahlacy/2009/03/intl-travel-tips-the-perfect-suitcase.html">I NEVER check a bag</a>. He said he&#39;d just swap it with his bag. I didn&#39;t actually see this happen, he just came and told me he did and I took his word for it. </p><p>Oh, and I got to the seat-- dead center, next to a young child, in a seat that didn&#39;t recline. You&#39;ve got to be kidding me. </p><p>The flight wasn&#39;t so bad, thanks to the Ambien and eight months of international travel that has trained me to go into a zen-like state even in the worst coach situation. I slept about 10 hours of it, and wasn&#39;t even that annoyed that the kid next to me pretty much slept half in my seat most of the time. Then we went to de-plane and wouldn&#39;t you know it? My bag is NOWHERE IN SIGHT. As you can see from the picture on the link above, it&#39;s a bright green bag and hard to miss. I had to wait for the entire plane to deplane, then I, the guy who I was doing &quot;a huge favor for&quot; and about three flight attendants searched every single bin on the plane. No bag. </p><p>They told me to leave the plane and go with an agent to arrivals where we&#39;d try to find whoever took it. Oh lovely. In the tunnel from the plane to the gate, I looked at the guy and just said &quot;Unbelievable.&quot; And he brushed it off saying, &quot;Hey, it&#39;s not my fault. I put it in the bin.&quot; At which point-- after some 24 hours of travel and the prospect of nearly a month in India with no clothes-- I snapped a bit. &quot;As far as I&#39;m concerned this is exactly your fault. I did you a favor; I didn&#39;t see you move the bag; you were the last one to touch it and now it&#39;s mysteriously gone. That&#39;s certainly not <em>my fault</em>.&quot;</p><p>A flight attendant immediately snapped at me and told me I needed to take a deep breath and apologize to him. Um.....does anyone else think I was out of line? Under the circumstances, I think I&#39;d been quite calm until this point. </p><p>Before I could cause a bigger scene, the suitcase was produced as if from nowhere by a flight attendant. &quot;See it&#39;s not his fault!&quot; she said. </p><p>&quot;Where was it?&quot; I demanded.</p><p>&quot;In the bin where he said he&#39;d put it,&quot; she said. </p><p>Hmm...that&#39;s interesting considering all five of us looked in that bin-- and every other bin on the plane-- and didn&#39;t see it. Reminded me of my favorite children&#39;s book<a href="http://www.amazon.com/Morriss-Disappearing-Bag-Rosemary-Wells/dp/0670887218"> &quot;Morris&#39;s Disappearing Bag.&quot;</a> American Airlines must have disappearing bins just to create such dramatic situations. I literally can not think of another answer. It&#39;s too bad they told me to leave the plane just minutes before it was reproduced, because I would have love to have seen that magic trick.</p><p>Anyway, I stomped off, went through customs and got in a car to the hotel. But I&#39;m still annoyed that I gave myself a far-worse seat on a 15-hour plane ride, was essentially detained a good thirty minutes, and then got treated like the bad guy by everyone. That will teach me to be nice.&#0160;</p><p>Of course, the really sad thing is I&#39;m such a push-over I&#39;d do it again if someone with an elderly grandparent asked. I&#39;d just move the damn bag myself.&#0160;</p><p>I have to add as a post-script: I hope this losing or almost-losing of bags on every trip isn&#39;t a new trend for me. I&#39;m already on a backup backpack, borrowed camera, and spare laptop after the China-Baijiu debacle. It&#39;s particularly fitting given the working title of the book in progress is &quot;Nothing to Lose.&quot; Pretty soon I&#39;m going to embody it! And that&#39;s ironic because with my last book, &quot;Once You&#39;re Lucky, Twice You&#39;re Good,&quot; plenty of reviewers mused that I may have just been lucky with the first book. I think I&#39;m naming my third book: &quot;I Just Won a Million Dollars&quot; just in case there&#39;s something to the trend.</p><img src="http://feeds.feedburner.com/~r/sarahlacy/~4/_SRAQVNCQko" height="1" width="1"/>]]></content:encoded>


<category>India</category>
<category>International Travel Tips</category>

<dc:creator>sarah  lacy</dc:creator>
<pubDate>Fri, 06 Nov 2009 01:14:16 -0800</pubDate>

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