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<channel>
	<title>Simmons Consulting</title>
	
	<link>http://www.simmonsconsulting.com</link>
	<description>Web Design &amp; Personal Blog</description>
	<lastBuildDate>Thu, 22 Jul 2010 14:25:25 +0000</lastBuildDate>
	<language>en</language>
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		<title>Dell PowerEdge 1750 – Press F1 to Continue</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/Nv3BKdI90sA/</link>
		<comments>http://www.simmonsconsulting.com/2010/07/22/dell-poweredge-1750-press-f1-to-continue/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 14:25:19 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[Technical]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/2010/07/22/dell-poweredge-1750-press-f1-to-continue/</guid>
		<description><![CDATA[We had a Dell PowerEdge 1750 that, every time it was rebooted, would stop in the BIOS bootup sequence and prompt you to &#8220;Press F1 to Continue, Press F2 for Setup.&#8221; This was a huge problem because it made remote rebooting the server impossible. More than once, I forgot and rebooted the server assuming it [...]]]></description>
			<content:encoded><![CDATA[<p>We had a Dell PowerEdge 1750 that, every time it was rebooted, would stop in the BIOS bootup sequence and prompt you to &#8220;Press F1 to Continue, Press F2 for Setup.&#8221; This was a huge problem because it made remote rebooting the server impossible. More than once, I forgot and rebooted the server assuming it would come back up, then realized 30 minutes later that it was never coming back until I mashed that F1 key. This was particularly problematic when working from home &#8212; resulting in a 30 mile drive just to press one key.</p>
<p>It turns out there was a small problem that was severe enough to prevent the server from booting. During the BIOS sequence, there was a notice we had overlooked that read &#8220;CD-ROM not found.&#8221; Once we pulled the bad CD-ROM drive and replaced it with a good one, the message went away and the server booted without interaction.</p>
<p>Since the CD-ROM isn&#8217;t necessary for booting, it seemed odd that a missing (or bad) CD-ROM drive would prevent the server from starting up without keyboard interaction. Sounds like a flaw in the BIOS to me.</p>
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		<item>
		<title>Integrating WP in external PHP pages</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/wms2ubOt7wc/</link>
		<comments>http://www.simmonsconsulting.com/2010/06/24/integrating-wp-in-external-php-pages/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 16:00:11 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[Web Development]]></category>
		<category><![CDATA[WordPress]]></category>
		<category><![CDATA[php]]></category>
		<category><![CDATA[web]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/?p=612</guid>
		<description><![CDATA[I have several external pages that use the WP theme engine to wrap the content. I use the method found here, which worked great under WordPress 2.9.2. After upgrading to WP 3.0, these pages no longer worked as expected but instead generated 404s; it turns out the fix is rather simple. The code to include [...]]]></description>
			<content:encoded><![CDATA[<p>I have several external pages that use the WP theme engine to wrap the content. I use the method found <a href="http://codex.wordpress.org/Integrating_WordPress_with_Your_Website" title="Integrating WordPress with Your Website" rel="external">here</a>, which worked great under WordPress 2.9.2.  After upgrading to WP 3.0, these pages no longer worked as expected but instead generated 404s; it turns out the fix is rather simple.</p>
<p><span id="more-612"></span>The code to include the WP theme in external pages used to look like this:</p>
<div class="geshi no php">
<div class="head">< ?php</div>
<ol>
<li class="li1">
<div class="de1"><span class="kw1">require</span><span class="br0">&#40;</span><span class="st0">&#39;./wp&#45;blog&#45;header.php&#39;</span><span class="br0">&#41;</span><span class="sy0">;</span></div>
</li>
<li class="li1">
<div class="de1">get_header<span class="br0">&#40;</span><span class="br0">&#41;</span><span class="sy0">;</span></div>
</li>
<li class="li1">
<div class="de1"><span class="kw2">?&gt;</span></div>
</li>
<li class="li1">
<div class="de1"><span class="sy0">&lt;</span>h2<span class="sy0">&gt;</span>This is the external content<span class="sy0">.&lt;/</span>h2<span class="sy0">&gt;</span></div>
</li>
<li class="li1">
<div class="de1"><span class="sy0">&lt;</span> ?php</div>
</li>
<li class="li1">
<div class="de1">get_sidebar<span class="br0">&#40;</span><span class="br0">&#41;</span><span class="sy0">;</span></div>
</li>
<li class="li1">
<div class="de1">get_footer<span class="br0">&#40;</span><span class="br0">&#41;</span><span class="sy0">;</span></div>
</li>
<li class="li1">
<div class="de1"><span class="kw2">?&gt;</span></div>
</li>
</ol>
</div>
<p>The newest version of WP merged the old WordPress Multi-User (WPMU) and the standalone version of WordPress. Since this merger, the new way to include WP in external pages is to change the require() statement to pull in wp-load.php (instead of wp-blog-header.php) like this:</p>
<div class="geshi no php">
<div class="head">< ?php</div>
<ol>
<li class="li1">
<div class="de1"><span class="kw1">require</span><span class="br0">&#40;</span><span class="st0">&#39;./wp&#45;load.php&#39;</span><span class="br0">&#41;</span><span class="sy0">;</span></div>
</li>
<li class="li1">
<div class="de1">get_header<span class="br0">&#40;</span><span class="br0">&#41;</span><span class="sy0">;</span></div>
</li>
<li class="li1">
<div class="de1"><span class="kw2">?&gt;</span></div>
</li>
<li class="li1">
<div class="de1"><span class="sy0">&lt;</span>h2<span class="sy0">&gt;</span>This is the external content<span class="sy0">.&lt;/</span>h2<span class="sy0">&gt;</span></div>
</li>
<li class="li1">
<div class="de1"><span class="sy0">&lt;</span> ?php</div>
</li>
<li class="li1">
<div class="de1">get_sidebar<span class="br0">&#40;</span><span class="br0">&#41;</span><span class="sy0">;</span></div>
</li>
<li class="li1">
<div class="de1">get_footer<span class="br0">&#40;</span><span class="br0">&#41;</span><span class="sy0">;</span></div>
</li>
<li class="li1">
<div class="de1"><span class="kw2">?&gt;</span></div>
</li>
</ol>
</div>
<p>Now your external pages work just like they used to! I found the answer on a <a href="http://bbpress.org/forums/topic/deep-integration-google-might-not-be-indexing-your-forum-pages" title="Deep integration? Google might not be indexing your forum pages" rel="external">BBPress forum post</a> from nine months ago.</p>
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		<item>
		<title>WordPress Can Guide Missiles?</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/xfVKnH5TKUI/</link>
		<comments>http://www.simmonsconsulting.com/2010/06/14/wordpress-can-guide-missiles/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 17:35:26 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[WordPress]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/?p=607</guid>
		<description><![CDATA[This is just so funny! http://www.viper007bond.com/2010/06/12/so-apparently-wordpress-can-guide-missiles/]]></description>
			<content:encoded><![CDATA[<p>This is just so funny!</p>
<p><a href="http://www.viper007bond.com/2010/06/12/so-apparently-wordpress-can-guide-missiles/" rel="external">http://www.viper007bond.com/2010/06/12/so-apparently-wordpress-can-guide-missiles/</a></p>
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		<item>
		<title>Facebook ads malware</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/50gz0McAga0/</link>
		<comments>http://www.simmonsconsulting.com/2010/02/22/facebook-ads-malware/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 00:44:22 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[Web Development]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/2010/02/22/facebook-ads-malware/</guid>
		<description><![CDATA[Not sure what is going on with Facebook but I logged on this evening and within two clicks, received a scareware/malware-type popup message. It said something about &#8220;Hey your computer is infected, Do you want to scan it now?&#8221; This was a Javascript popup message with an &#8220;OK&#8221; and &#8220;Cancel&#8221; button. I clicked &#8220;Cancel&#8221; and [...]]]></description>
			<content:encoded><![CDATA[<p>Not sure what is going on with Facebook but I logged on this evening and within two clicks, received a scareware/malware-type popup message. It said something about &#8220;Hey your computer is infected, Do you want to scan it now?&#8221; This was a Javascript popup message with an &#8220;OK&#8221; and &#8220;Cancel&#8221; button. I clicked &#8220;Cancel&#8221; and immediately the browser window was covered up with a fake Windows dialog box showing a progress bar and a flashing &#8220;Scanning!&#8221; prompt. I closed the browser immediately and noticed the URL of the malicious page. It was from (DO <strong>NOT</strong> LOAD THIS WEBSITE)</p>
<pre lang="html">http:// 217.23.5.205/ index.html</pre>
<p>The IP address appears to be owned by an outfit in the Netherlands.</p>
<p>This page had some simple attempts at Javascript obfuscation but essentially it covered up the browser window with a &lt;div&gt; that looked like an Explorer window with infected files. Bear this in mind while browsing.</p>
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		<title>Churches helping churches</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/i2mq2uvW6Ac/</link>
		<comments>http://www.simmonsconsulting.com/2010/01/25/churches-helping-churches-2/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 04:16:02 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[Simmons Consulting]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/?p=592</guid>
		<description><![CDATA[Watch this short film put together by Mars Hill Church (in Seattle) and Harvest Bible Chapel. Pastors Mark Driscoll and James MacDonald took a 32-hour trip to Haiti to survey the condition of the local churches and body. It will leave you wrecked.]]></description>
			<content:encoded><![CDATA[<p>Watch this short film put together by Mars Hill Church (in Seattle) and Harvest Bible Chapel. Pastors Mark Driscoll and James MacDonald took a 32-hour trip to Haiti to survey the condition of the local churches and body. It will leave you wrecked.<br />
<br style="clear: right;" /><br />
<p><a href="http://www.simmonsconsulting.com/2010/01/25/churches-helping-churches-2/"><em>Click here to view the embedded video.</em></a></p></p>
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		<item>
		<title>Updated Bootcamp drivers (3.0)</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/V71tv0agBr8/</link>
		<comments>http://www.simmonsconsulting.com/2009/11/23/updated-bootcamp-drivers-3-0/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 04:59:31 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[Mac OS X]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[bootcamp]]></category>
		<category><![CDATA[windows]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/2009/11/23/updated-bootcamp-drivers-3-0/</guid>
		<description><![CDATA[I recently purchased a Macbook Pro 15&#8243; (aluminum unibody version) and I love it. Since I do most of my web development under Windows (at least for now, this may change!), one of the first things I did was install Windows on a Bootcamp partition. I did this before upgrading the installed OS X operating [...]]]></description>
			<content:encoded><![CDATA[<div class="imgwrapperleft"><a href="javascript:void(0)"><img src="http://www.simmonsconsulting.com/wp-content/uploads/2009/11/bootcamp.png" alt="" /></a></div>
<p>I recently purchased a Macbook Pro 15&#8243; (aluminum unibody version) and I love it. Since I do most of my web development under Windows (at least for now, this may change!), one of the first things I did was install Windows on a Bootcamp partition. I did this before upgrading the installed OS X operating system from Leopard (10.5) to Snow Leopard (10.6). This installed version 2.1 of the Bootcamp drivers for Windows. These drivers allow the Apple hardware to work under Windows, including the sound card, video, multi-touch trackpad (like enabling two-finger scrolling, right click, etc.) and more.</p>
<p><span id="more-564"></span>Most of the drivers worked very well but there was one very annoying thing &#8212; it seemed the sensitivity of the multi-touch trackpad was dialed up to <strong>eleven</strong>. I had enabled the dragging feature, which is designed to let you double-tap-and-hold in order to drag and drop, like to move an application window, or move an icon or drag/drop text while editing; The problem was I kept accidentally dragging stuff around my screen when all I wanted to do was move the mouse. Desktop icons kept getting lassoed or moved around on my screen; words were selected and moved around in documents that I was editing; background windows were getting activated and brought to the foreground while I was typing; it was really quite frustrating.</p>
<p>Every now and then, I&#8217;d look for updated drivers or look to see if I had missed a setting somewhere that could tune the trackpad sensitivity but I never found anything that really helped.</p>
<p>After an especially frustrating evening, I decided to look again. Googling revealed several references to the Bootcamp 3.0 drivers and it turns out they were supposed to come with Snow Leopard. I figured maybe I should insert my Snow Leopard DVD while booted into my Windows partition to see if there was something there mentioning an upgrade path. Sure enough, after inserted the DVD, the Bootcamp installer auto-started and prompted me to upgrade. After a few minutes, the installer asked to reboot the system.</p>
<p>The drivers are now updated to Bootcamp 3.0 and now my trackpad drivers are working <em>much, much</em> better. If only I had thought about this weeks ago! Not nearly as many accidental drag operations or stray clicks. Woohoo!</p>
<p>The only problem is that there is still no two-finger horizontal scrolling, only vertical scrolling. Hey, Apple, when can we get two-finger horizontal scrolling in Windows? Or is that one of the secret features you guys are saving for OS X in order to get folks to migrate? ;-)</p>
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		<item>
		<title>Google thinks I’m a robot?</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/X_ao2fm_vZc/</link>
		<comments>http://www.simmonsconsulting.com/2009/08/24/google-thinks-im-a-robot/#comments</comments>
		<pubDate>Mon, 24 Aug 2009 20:26:55 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[Web Development]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[robots]]></category>
		<category><![CDATA[search engines]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/2009/08/24/google-thinks-im-a-robot/</guid>
		<description><![CDATA[So Google thinks I&#8217;m a robot? I was doing a fair amount of searching because I had a server down and needed to fix it, but seriously?]]></description>
			<content:encoded><![CDATA[<div class="imgwrapperleft"><a href="javascript:void(0)"><img src="http://www.simmonsconsulting.com/wp-content/uploads/2009/08/autogoogle.png" alt="Screen shot of Google error message" /></a></div>
<p><br style="clear: both;" /><br />
So Google thinks I&#8217;m a robot? I was doing a fair amount of searching because I had a server down and needed to fix it, but seriously?</p>
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		<title>Reinstall Adobe CS3, keep all your settings</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/sratjWJSQas/</link>
		<comments>http://www.simmonsconsulting.com/2009/08/19/reinstall-adobe-cs3-keep-all-your-settings/#comments</comments>
		<pubDate>Wed, 19 Aug 2009 18:25:02 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[Technical]]></category>
		<category><![CDATA[Adobe]]></category>
		<category><![CDATA[cs3]]></category>
		<category><![CDATA[settings]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/?p=522</guid>
		<description><![CDATA[I recently had a problem with my laptop where I couldn&#8217;t update Adobe Acrobat because something had corrupted the installation. Acrobat (and the rest of the CS apps) ran fine, but I couldn&#8217;t update because the updater would throw an error, something about &#8220;source for the installation could not be found.&#8221; After much Googling and [...]]]></description>
			<content:encoded><![CDATA[<p>I recently had a problem with my laptop where I couldn&#8217;t update Adobe Acrobat because something had corrupted the installation. Acrobat (and the rest of the CS apps) ran fine, but I couldn&#8217;t update because the updater would throw an error, something about &#8220;source for the installation could not be found.&#8221; After much Googling and trying several options, I realized I would have to manually uninstall the whole CS3 suite and reinstall. Ugh.</p>
<p><span id="more-522"></span>Since I am very particular about my settings and preferences (fonts, palettes, brushes, code-views, views, etc.) in many of the CS apps (especially Photoshop, Dreamweaver and Flash) I was really dreading have to start over with all the default settings. I also had downloaded and installed some custom Dreamweaver extensions (adding support for Perl code, and some other stuff.) After placing a call with Adobe support, I asked if they had any kind of tech note or something that would help me figure out how to save or export all my settings so that I could restore them after reinstalling. The tech I spoke with said there was no way to do it, so I knew I was on my own.</p>
<p>After trying several different things, I think I finally figured out everything I needed to save in order to restore my working environment and preferences after the reinstall. This was all done using Windows XP sp 3 &#8230; Vista&#8217;s file locations would be different.</p>
<p>So, here&#8217;s what I backed up before uninstalling:</p>
<ol>
<li><strong>Custom file format plugins</strong>
<p>I use a couple of file format plugins not included with the Photoshop install (*.ico and *.wmf) so I had to back those up. They were stored in the following directory:</p>
<p><code>C:\Program Files\Adobe\Adobe Photoshop CS3\Plug-Ins\File Formats</code></p>
</li>
<li><strong>Custom/downloaded brushes</strong>
<p>In addition, I have a few downloaded and purchased Photoshop brushes. Those were stored in the following directory:</p>
<p><code>C:\Program Files\Adobe\Adobe Photoshop CS3\Presets\Brushes</code></p>
</li>
<li><strong>Application settings from the disk</strong>
<p>Next I grabbed all the preferences and settings stored on the disk, which meant getting the following directories under <strong>C:\Documents and Settings\(USERNAME)\Application Data\Adobe\</strong> &#8230;</p>
<ul>
<li><code>Adobe Illustrator CS3 Settings</code></li>
<li><code>Adobe PDF</code></li>
<li><code>Adobe Photoshop CS3</code></li>
<li><code>Bridge CS3</code></li>
<li><code>Dreamweaver 9</code></li>
<li><code>Extension Manager</code></li>
<li><code>Flash Video Encoder</code></li>
<li><code>Plugins</code></li>
<li><code>Save For Web</code></li>
<li><code>Save For Web AI</code></li>
</ul>
<p>You have to delete a few things from the <strong>Dreamweaver 9</strong> folder above before restoring to the new install &#8230; delete any WinFileCache*.dat files stored in <strong>Dreamweaver 9\Configuration</strong> as well as the entire <strong>Dreamweaver 9\Configuration\Temp</strong> folder.</p>
</li>
<li><strong>Application settings from the registry</strong>
<p>It appears that a couple of CS3&#8242;s apps don&#8217;t store their settings in the Application Data folder above, but instead use the registry. This means you need to export the following registry keys:</p>
<ul>
<li><code>HKCU\Software\Adobe\Flash 9</code><strong></strong></li>
<li><code>HKCU\Software\Adobe\Dreamweaver 9</code></li>
</ul>
</li>
</ol>
<p>With all those files safely backed up, I started the process of uninstalling. Since the uninstall from Add/Remove Programs control panel didn&#8217;t work (it also failed with the &#8220;Source for this installation was not found&#8221; error) I used the instructions from <a href="http://kb2.adobe.com/cps/401/kb401090.html" rel="external">http://kb2.adobe.com/cps/401/kb401090.html</a> to remove it manually. Then I ran the CS3Clean script (from <a href="http://www.adobe.com/support/contact/cs3clean.html" rel="external">http://www.adobe.com/support/contact/cs3clean.html</a>) to clean up any artifacts left from the previous install.</p>
<p>Next I reinstalled from my original media (which took a lonnnnnnnnnnnggg time.) When it finished, I launched Photoshop (to get the registration stuff over with) and then quit. I restored the registry settings from the export above, then restored all the files I backed up we well. The next time I launched, all my settings where there! So far, no glitches in Photoshop, Illustrator, Acrobat, Flash or Dreamweaver!</p>
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		<title>Oh, the irony</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/CW4uhBH_bhI/</link>
		<comments>http://www.simmonsconsulting.com/2009/08/18/oh-the-irony/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 21:04:16 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[Stuff]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/2009/08/18/oh-the-irony/</guid>
		<description><![CDATA[A while back I was driving to work and passed the University of Arkansas at Little Rock campus. Outside was a large electronic billboard flashing different notices for students and faculty. As I approached the board, I saw a large image of a cigarette with a circle/slash appearing over it, followed by these words: UALR [...]]]></description>
			<content:encoded><![CDATA[<p>A while back I was driving to work and passed the University of Arkansas at Little Rock campus. Outside was a large electronic billboard flashing different notices for students and faculty. As I approached the board, I saw a large image of a cigarette with a circle/slash appearing over it, followed by these words:</p>
<blockquote class="withquotes"><p>
UALR campus is smoke free as of Aug. 16!
</p></blockquote>
<p>Then, a few seconds later, the very next message appeared:</p>
<blockquote class="withquotes"><p>
Art of the Peyote Religion and the Native American Church
</p></blockquote>
<p>Hmm &#8230; cigarettes = bad but peyote = good?</p>
]]></content:encoded>
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		<title>iTunes Music Store customer service ROCKS!</title>
		<link>http://feedproxy.google.com/~r/simcon/~3/habAfbcOY64/</link>
		<comments>http://www.simmonsconsulting.com/2009/06/17/itunes-music-store-customer-service-rocks/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 20:46:43 +0000</pubDate>
		<dc:creator>Toby Simmons</dc:creator>
				<category><![CDATA[iTunes]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[music]]></category>

		<guid isPermaLink="false">http://www.simmonsconsulting.com/2009/06/17/itunes-music-store-customer-service-rocks/</guid>
		<description><![CDATA[Some may complain about the way Apple does things, but I recently had an experience with iTunes Music Store (iTMS) customer support that was incredible. I have to say that I&#8217;m even more of a fan boy of the iTMS than I was before. First, you should know that I have always liked Winamp for [...]]]></description>
			<content:encoded><![CDATA[<div class="imgwrapperleft"><a href="javascript:void(0)"><img src="http://www.simmonsconsulting.com/wp-content/uploads/2009/06/itunes-large.png" alt="" /></a></div>
<p> Some may complain about the way Apple does things, but I recently had an experience with iTunes Music Store (iTMS) customer support that was incredible. I have to say that I&#8217;m even more of a fan boy of the iTMS than I was before.</p>
<p><span id="more-515"></span>First, you should know that I have always liked Winamp for playing music on the computer &#8212; not the <em>really</em> old version (Winamp 2.x) but the newer version with modern skins (5.x). Years ago, when the iTunes store first opened, I was very excited about the convenience of online purchasing of digital music, but I was not excited about being locked into using iTunes for playback. At the all the songs at the iTMS were encoded at 128KB and included digital rights management (DRM) which limited you to only using the songs on Apple iPods or (up to) five authorized computers, and only with iTunes as the playback software. This was a restriction I was willing to live with for the ease of online buying.</p>
<p>More recently, the iTunes store upgraded all their music to something called <em>iTunes Plus</em>, which is encoded at a higher bit-rate (=higher quality sound) and <strong>no DRM</strong>. This is freeing because now you can use any playback software you want (yay, back to  Winamp!) Even better was how easy they made it to upgrade existing purchases to the new format: all you have to do is log into the iTMS and click the &#8220;iTunes Plus&#8221; link on the right side. You should be presented with the option to <em>upgrade</em> earlier purchases to the new format at a reduced cost, usually only 30&#162; per song (if an upgraded version of the song is available.)</p>
<p>The problem was I didn&#8217;t get offered an upgrade for all of my old purchases. Specifically, I had 23 songs that I really wanted to update to the new higher-quality format but couldn&#8217;t through normal channels. Since everything sold is supposed to be <em>iTunes Plus</em>, I searched to see if all the songs I had were available and, with one exception, they were.</p>
<p>I called Apple support and they directed me to the iTunes Music Store support chat, <a href="http://tinyurl.com/c29va3" rel="external" title="Apple iTMS chat support">http://tinyurl.com/c29va3</a> (bookmark that link!) After about one minute, <strong>Barbara B.</strong> joined me and asked how she could help. I explained the situation and she replied that it can sometimes take a while for the <em>upgrade version</em> becomes available &#8212; even if the higher quality version is available for <em>new</em> purchases. After a few more questions, she offered as a courtesy to let me purchase ALL 23 songs new and she would refund the charges!</p>
<p>So, not only did I get the rest of my library upgraded, I got to do it for free!</p>
<p>If you ask me, that just ROCKS!</p>
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