simpleContact Support Forums

simpleContact Support Forums » Recent Posts http://www.simplecontactform.com/forums/ simpleContact Support Forums » Recent Posts en-US Thu, 11 Mar 2010 14:39:35 +0000 http://bbpress.org/?v=1.0.2 <![CDATA[Search]]> q http://www.simplecontactform.com/forums/search.php Alex on "Not going to thank you page on submit" http://www.simplecontactform.com/forums/topic/not-going-to-thank-you-page-on-submit#post-272 Thu, 11 Mar 2010 09:36:22 +0000 Alex 272@http://www.simplecontactform.com/forums/ No problem :) The require_once lines have to go at the top of the page, because a header redirect (to go to a "thank you" page for instance) must happen before any HTML is written to the page - otherwise it will fail. angie on "Not going to thank you page on submit" http://www.simplecontactform.com/forums/topic/not-going-to-thank-you-page-on-submit#post-271 Wed, 10 Mar 2010 23:35:41 +0000 angie 271@http://www.simplecontactform.com/forums/ NEVER MIND!!! I had placed the two require_once lines in the wrong spot. Doh!! angie on "Not going to thank you page on submit" http://www.simplecontactform.com/forums/topic/not-going-to-thank-you-page-on-submit#post-270 Wed, 10 Mar 2010 23:31:58 +0000 angie 270@http://www.simplecontactform.com/forums/ Hey Alex, I've got the contact form working great - we're receiving the notifications and the results are posting to the inbox in admin. However, whenever the form is submitted, it doesn't go to the thank you page; it just shows the same page but blank. The thank you URL is set up in the Paths area of admin (full URL). Not sure what I've missed. Alex on "Installing simpleContact on Globat host" http://www.simplecontactform.com/forums/topic/installing-simplecontact-on-globat-host#post-265 Mon, 01 Mar 2010 09:53:06 +0000 Alex 265@http://www.simplecontactform.com/forums/ Please note: These are general points, which apply to *any* application that uses sessions (e.g. for user login). They are not particular to simpleContact. ------------------------------------------ Session storage In order to create a session, PHP must be able to create a session ID and save a session file (which stores information about application state) to a location on your server. This corresponds to a cookie (which also holds the session ID) that is stored by your browser. Globat require that you add the following line of code to the top of your config file: <code>session_save_path("yourhomedirectorypath/cgi-bin/tmp");</code> Log into your control panel and see the PHP scripting page for the full path to your home directory. Reference: <a href="http://www.globat.com/knowledgebase/read_article.bml?kbid=600;keywords=PHP%20session">Running PHP sessions (Globat knowledgebase)</a> Alex on "Database connection error on submit" http://www.simplecontactform.com/forums/topic/database-connection-error-on-submit#post-264 Wed, 24 Feb 2010 09:58:19 +0000 Alex 264@http://www.simplecontactform.com/forums/ This issue was investigated by email. The aforementioned solution was applied and the issue was resolved. Alex on "Subscribe checkbox not working" http://www.simplecontactform.com/forums/topic/subscribe-checkbox-not-working#post-263 Wed, 24 Feb 2010 09:56:13 +0000 Alex 263@http://www.simplecontactform.com/forums/ This issue was investigated by email. It was traced to a minor misconfiguration and resolved. angie on "Subscribe checkbox not working" http://www.simplecontactform.com/forums/topic/subscribe-checkbox-not-working#post-260 Thu, 18 Feb 2010 17:58:46 +0000 angie 260@http://www.simplecontactform.com/forums/ Hi Alex, The form itself is working great and the admin emails are getting received. However, when I test it to be included on the email list (either as single or double opt-in), the address doesn't get added to the list/DB. The admin email doesn't show that the option was checked. This is the case regardless of whether the Response option is on or off. Once this is working, I aim to integrate your Campaign Monitor hack. Thanks! angie on "Database connection error on submit" http://www.simplecontactform.com/forums/topic/database-connection-error-on-submit#post-259 Thu, 18 Feb 2010 17:10:46 +0000 angie 259@http://www.simplecontactform.com/forums/ The form is going through now - had a couple labels with single quotes. I'm still seeing the "Error on line 1" message on login though. I'll email you with the URL. Everything else is working great! Alex on "Database connection error on submit" http://www.simplecontactform.com/forums/topic/database-connection-error-on-submit#post-258 Thu, 18 Feb 2010 09:18:06 +0000 Alex 258@http://www.simplecontactform.com/forums/ Hi Angie, Please <a href="/contact">email me</a> with the URL of your form so that I can take a look. I'm happy to discuss this issue on the forum, but I may need to ask you for private information that should not be shared here. There is a known bug in simpleContact Pro 2.0 that concerns quote marks in certain field types. If any of your fields have single or double quotes in either their labels or their options please try removing them. The only reported instance of an error on line 1 is if the update check has failed. You can find a more detailed explanation and instructions for solving this issue in the <a href="/forums/topic/error-on-line-1">error on line 1 forum thread</a>. Both of these issues will be fixed in the next release. angie on "Database connection error on submit" http://www.simplecontactform.com/forums/topic/database-connection-error-on-submit#post-257 Thu, 18 Feb 2010 00:36:42 +0000 angie 257@http://www.simplecontactform.com/forums/ Hi Alex, Just bought SCPro yesterday and installed it on a site today. Installation was a cinch and I got the form showing up on a test page on a production site. When I fill out the form, however, I get the following error: "An error occurred when connecting to the database. Please check that you have configured and installed this system correctly." Despite that error I see that the form info does write to the database and shows up in the SCPro admin area. I'm not sure what I'm missing. I also noticed that if I log in to the admin, I get this error: "Error on line 1". If I refresh I'm taken to the inbox just fine. Thanks! Alex on "Custom Email to Admin" http://www.simplecontactform.com/forums/topic/custom-email-to-admin#post-256 Wed, 17 Feb 2010 09:55:24 +0000 Alex 256@http://www.simplecontactform.com/forums/ Thanks! I'm glad you like the app :) My attentions have been focused on user support and building the new website, but I'll be settling into a pattern of regular updates to Pro in a few months. I'll answer your questions in turn: 1) Editing subject line for email to admin Open sc_admin/include/contact.php On line 275 you can see where the email subject line is set. You can change it to whatever you want. I am considering making the email subject editable in sc_admin in a future version. 2) Error on line 1 The only reported instance of an error on line 1 is as you say, if the update check has failed. You can find a more detailed explanation and instructions for solving this issue in the <a href="/forums/topic/error-on-line-1">error on line 1 forum thread</a>. I will be building that solution into the next versions of Lite and Pro. flynnyuk@gmail.com on "Custom Email to Admin" http://www.simplecontactform.com/forums/topic/custom-email-to-admin#post-255 Tue, 16 Feb 2010 10:00:47 +0000 flynnyuk@gmail.com 255@http://www.simplecontactform.com/forums/ Hi, just like to say I have purchased simplecontactpro and it is great. It has saved me so much time and I love it. Question is, can I edit the way an email is sent to me? For example, instead of the subject being 'A visitor has sent a message' can I change it to something else or add a standard footer to the email? This would be very useful and maybe should be an include on a further simplecontactpro update as a customisable option. Also, I do get the dreaded error on line 1 when I log in, is this purely an error occurring from an update check? Thanks Alex on "Adding columns to the form" http://www.simplecontactform.com/forums/topic/adding-columns-to-the-form#post-254 Tue, 09 Feb 2010 13:25:36 +0000 Alex 254@http://www.simplecontactform.com/forums/ I can see by looking at the form you've linked to that you have already created the desired effect by using a table inside HTML snippets. As they say, "if it ain't broke, don't fix it", but I thought I'd let you know that I have written a tutorial on this forum for <a href="/forums/topic/horizontally-aligned-fields-pro">horizontally aligned fields</a> that could also be used to achieve this if you'd rather use CSS. GregB on "Adding columns to the form" http://www.simplecontactform.com/forums/topic/adding-columns-to-the-form#post-253 Mon, 08 Feb 2010 01:48:04 +0000 GregB 253@http://www.simplecontactform.com/forums/ Hello, I just installed simpleContact Pro and would like the form divided into two columns. I'm looking for a custom field and a message field to display on the right hand side of the form. How would I achieve this? Thanks! Here's a link to my form. It currently appears in an iframe so that my CMS (Joomla) can display it in an article. <a href="http://www.stonebridgelandscaping.com/index.php?option=com_content&view=article&id=104&Itemid=80" rel="nofollow">http://www.stonebridgelandscaping.com/index.php?option=com_content&view=article&id=104&Itemid=80</a> Alex on "Install in SubFolder Failing" http://www.simplecontactform.com/forums/topic/install-in-subfolder-failing#post-252 Wed, 03 Feb 2010 09:57:22 +0000 Alex 252@http://www.simplecontactform.com/forums/ No problem :) If you have any other questions feel free to post them on this forum or <a href="/contact">contact me</a>. Transmutator on "Install in SubFolder Failing" http://www.simplecontactform.com/forums/topic/install-in-subfolder-failing#post-251 Tue, 02 Feb 2010 19:38:06 +0000 Transmutator 251@http://www.simplecontactform.com/forums/ ahhhhhhhhh .... I think I figured it out. And its ... USER ERROR! I did not read the instructions carefully enough ... I uploaded ONLY the sc_admin and the contact.php file and it worked! Going to look at the instructions again. Transmutator on "Install in SubFolder Failing" http://www.simplecontactform.com/forums/topic/install-in-subfolder-failing#post-250 Tue, 02 Feb 2010 18:11:13 +0000 Transmutator 250@http://www.simplecontactform.com/forums/ I have a simple form in a subfolder that I thought I assembled according to instructions that I can't seem to get to working. I even added full URLs instead of relatives in order to try fixing. Here are my error messages: Warning: require_once() [function.require-once]: URL file-access is disabled in the server configuration in /home/wayofthe/public_html/_course/apt096hw4-068t4n4-u667f494-qd2n7u64-10.php on line 3 Warning: require_once(http://www.wayoftheseeker.com/_course/simplecontact_pro/sc_admin/include/common.php) [function.require-once]: failed to open stream: no suitable wrapper could be found in /home/wayofthe/public_html/_course/apt096hw4-068t4n4-u667f494-qd2n7u64-10.php on line 3 Fatal error: require_once() [function.require]: Failed opening required 'http://www.wayoftheseeker.com/_course/simplecontact_pro/sc_admin/include/common.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/wayofthe/public_html/_course/apt096hw4-068t4n4-u667f494-qd2n7u64-10.php on line 3 For the life of me I can not figure this out. Alex on "Place asterisk for required fields after label text (Pro)" http://www.simplecontactform.com/forums/topic/place-asterisk-for-required-fields-after-label-text-pro#post-249 Thu, 14 Jan 2010 10:17:17 +0000 Alex 249@http://www.simplecontactform.com/forums/ I left the space out before the * as a personal taste thing. If you prefer to have a space just add one in there :) About the CSS point, because the selector says <code>label strong</code> it won't interfere with other uses of strong around your website. I used a strong tag because labels are usually formatted as strong by default, so it's a valid but unlikely tag to add. Only strong tags inside a label tag will be affected. If this selector is still too general for your website, you could add a class. For example: <code>if ($indicator_status == 1 && $data["required_status"] == 1) { $label = $label." *"; }</code> You could then use this CSS: <code>strong.req { color: red; }</code> Alex on "Custom fields in contact form message" http://www.simplecontactform.com/forums/topic/custom-fields-in-contact-form-message#post-248 Thu, 14 Jan 2010 10:12:09 +0000 Alex 248@http://www.simplecontactform.com/forums/ I plan to extend the data merging capability of the autoresponder in a future version of simpleContact Pro. I don't have a timetable for that release yet, but it will be a free update. usrbin on "Custom fields in contact form message" http://www.simplecontactform.com/forums/topic/custom-fields-in-contact-form-message#post-247 Thu, 14 Jan 2010 02:06:20 +0000 usrbin 247@http://www.simplecontactform.com/forums/ It appears that the contact form message sent to folks that submit a form can only include the following fields: [title], [name_first] and [name_last]. I'd really like a way to echo all of the data submitted in the contact form message. I'd especially like to echo the info in the text box, i.e., their message. usrbin on "Place asterisk for required fields after label text (Pro)" http://www.simplecontactform.com/forums/topic/place-asterisk-for-required-fields-after-label-text-pro#post-246 Thu, 14 Jan 2010 01:12:40 +0000 usrbin 246@http://www.simplecontactform.com/forums/ If one looks carefully at the original code there is a space after the asterisk. In the new code, there should be a space BEFORE the asterisk. Just be careful that you don't use the <code></code> tag elsewhere in your site as you'll get a red font. Otherwise, this code works great. Alex on "Place asterisk for required fields after label text (Pro)" http://www.simplecontactform.com/forums/topic/place-asterisk-for-required-fields-after-label-text-pro#post-245 Fri, 08 Jan 2010 19:50:57 +0000 Alex 245@http://www.simplecontactform.com/forums/ This is a very simple hack. Some people prefer to show the * that indicates required fields after the label text, or to style it differently to the label text. This is how you can do both of those things. Open sc_admin/include/contact.php Change line 321 from this ... <code>if ($indicator_status == 1 && $data["required_status"] == 1) { $label = "* ".$label; }</code> ... to this (all on one line) ... <code>if ($indicator_status == 1 && $data["required_status"] == 1) { $label = $label." *"; }</code> That will place the * after the label text, with a strong tag around it that you can use for styling. For example if you wanted the * to be red, add this to your CSS... <code>label strong { color: red; }</code> ... that should do the job. haymaker on "jquery/ajax response instead of new page" http://www.simplecontactform.com/forums/topic/jqueryajax-response-instead-of-new-page#post-244 Wed, 06 Jan 2010 18:32:37 +0000 haymaker 244@http://www.simplecontactform.com/forums/ Thanks for your help Alex - good point about the analytics. I was thinking about the iframe thing, but thought if there was a simple AJAX solution, I'd go with that. Thanks again for your help! Alex on "jquery/ajax response instead of new page" http://www.simplecontactform.com/forums/topic/jqueryajax-response-instead-of-new-page#post-243 Wed, 06 Jan 2010 13:01:45 +0000 Alex 243@http://www.simplecontactform.com/forums/ No problem :) It would take significant reprogramming of the way the form processor works to make it update the page using AJAX. I prefer to redirect to a "thank you" page because that makes it easy to track form submissions (e.g. mailing list subscribes) as goal conversions in <a href="http://www.google.com/analytics">Google Analytics</a>. You could get the effect you want by using an iFrame. The "thank you" message would load inside the frame instead of taking the browser to another URL. haymaker on "jquery/ajax response instead of new page" http://www.simplecontactform.com/forums/topic/jqueryajax-response-instead-of-new-page#post-242 Tue, 05 Jan 2010 23:19:08 +0000 haymaker 242@http://www.simplecontactform.com/forums/ Hey, thanks for the reply. I wasn't posting to the page that it was on so that definitely helps. But is there a way to get the "contact_thankyou" page to load inside a specified div, for instance? Or to return some value so I can show a message on the same page instead of redirecting? Thanks again for the response - this is really such a cool tool. Alex on "jquery/ajax response instead of new page" http://www.simplecontactform.com/forums/topic/jqueryajax-response-instead-of-new-page#post-241 Mon, 04 Jan 2010 11:24:58 +0000 Alex 241@http://www.simplecontactform.com/forums/ The client-side jQuery validation and server-side PHP validation should not redirect you to another page unless the form was successfully submitted. There are two things to check: 1) The links to JavaScript files in the head of your pages need to be correct, or the form will post and only the server-side validation will be executed. 2) The form needs to post to the page that it is on. Make sure that the action attribute on the form tag is correct for each page that the form is on. haymaker on "jquery/ajax response instead of new page" http://www.simplecontactform.com/forums/topic/jqueryajax-response-instead-of-new-page#post-240 Sun, 03 Jan 2010 20:53:26 +0000 haymaker 240@http://www.simplecontactform.com/forums/ What I'm trying to do is include the newsletter signup block to the sidebar of a website. However, any time the user hits the submit button, it goes to a new page. I'd like for it to stay on the same page with the result (either successful submission or email validation). I'm a little familiar with jquery (mostly for aesthetic stuff) and not really familiar with ajax at all, but it seems like this could be done fairly easily with a little know-how. I just don't have it. Thanks! Chris Alex on "radio, drop-down and checkbox problems" http://www.simplecontactform.com/forums/topic/radio-drop-down-and-checkbox-problems#post-239 Thu, 24 Dec 2009 11:36:59 +0000 Alex 239@http://www.simplecontactform.com/forums/ Please <a href="/contact">email me</a> with the URL of your form so that I can take a look. I'm happy to discuss this issue on the forum, but I may need to ask you for private information that should not be shared here. Because today is Christmas Eve I will be unable to look at it immediately, but I will make it a priority after Christmas. In the meantime, there is a known bug in simpleContact Pro 2.0 that concerns quote marks in certain field types. If any of your fields have single or double quotes in either their labels or their options please try removing them. This will be fixed in the next release. rainer on "radio, drop-down and checkbox problems" http://www.simplecontactform.com/forums/topic/radio-drop-down-and-checkbox-problems#post-238 Thu, 24 Dec 2009 01:54:12 +0000 rainer 238@http://www.simplecontactform.com/forums/ Hello, I was sailing along nicely using SC Pro for the first time but ran into a snag. The form posts correctly to a MySQL database as long as I don't include radios, drop-downs or checkboxes. If I add one of those the script hangs at the point in the form where the option is, and the browser throws this error: "An error occurred when connecting to the database. Please check that you have configured and installed this system correctly." I've experimented copiously and there is no doubt the script crashes at the point where it encounters one of these little devils. When I remove the offender the script completes correctly and all data gets posted as it should. I've examined the database and all seems to be okay there. Both MSIE and Firefox show the same result. Any ideas, advice, etc. whould be greatly appreciated. Thank you. nikki on "Layout issues!" http://www.simplecontactform.com/forums/topic/layout-issues#post-236 Wed, 09 Dec 2009 22:20:19 +0000 nikki 236@http://www.simplecontactform.com/forums/ That sorted it! I had closed the table in one of the fieldsets! I must have been having a crazy half hour! Thank you very much for your help. I'm really impressed with both your product and your support. Many thanks Nikki. Alex on "Layout issues!" http://www.simplecontactform.com/forums/topic/layout-issues#post-235 Wed, 09 Dec 2009 21:05:14 +0000 Alex 235@http://www.simplecontactform.com/forums/ I'd make sure that the <code><table></code> opening tag around your form is closed. Moving the closing <code></tr></code> and <code></table></code> tags to after your closing <code></form></code> tag may help. Let me know if that works. I also recommend downloading the <a href="http://www.microsoft.com/downloads/details.aspx?familyid=E59C3964-672D-4511-BB3E-2D5E1DB91038&displaylang=en">Internet Explorer developer toolbar</a>, <a href="https://addons.mozilla.org/en-US/firefox/addon/1843">Firebug</a> and Chris Pederick's <a href="http://chrispederick.com/work/web-developer">web developer toolbar</a> for Firefox. These free browser extensions are powerful tools that will help you to debug HTML, CSS and JavaScript. nikki on "Layout issues!" http://www.simplecontactform.com/forums/topic/layout-issues#post-234 Wed, 09 Dec 2009 20:19:28 +0000 nikki 234@http://www.simplecontactform.com/forums/ thanks alex that has sorted the problem with the calendar - but i still do not seem to beable to sort the problem with the send button in internet explorer - any ideas? thanks Niki Alex on "Layout issues!" http://www.simplecontactform.com/forums/topic/layout-issues#post-233 Wed, 09 Dec 2009 17:47:18 +0000 Alex 233@http://www.simplecontactform.com/forums/ I noticed that in screen.css you've given the containing fieldset div.obj selector a width of 100px. This is less than has been allocated for div.obj input, textarea. ... This makes the div too narrow for the items it contains, which I expect would cause cross-browser rendering problems. Try experimenting with the width settings on the fieldset div.obj, div.obj input, textarea and input.dp-applied selectors until you have an effect you like. nikki on "Layout issues!" http://www.simplecontactform.com/forums/topic/layout-issues#post-232 Wed, 09 Dec 2009 09:44:31 +0000 nikki 232@http://www.simplecontactform.com/forums/ alex i hope you do not mind but can i ask you one last question - im having trouble with the layout of the form - <a href="http://www.gite-adore.co.uk/contact.php" rel="nofollow">http://www.gite-adore.co.uk/contact.php</a> I have two problems with this - in internet explorer it moves the send and reset buttons up to the right of the form - it looks fine in firefox and safari! the other problem i have is the calendar i would like the little calendar icons to appear after the the date boxes rather than underneath them! thanks in advance for your help! Nikki nikki on "making visual changs to simple contact????" http://www.simplecontactform.com/forums/topic/making-visual-changs-to-simple-contact#post-231 Tue, 08 Dec 2009 17:30:25 +0000 nikki 231@http://www.simplecontactform.com/forums/ thanks alex! i found it just after i asked! i seem to have ironed out all me problems now! thanks again nikki