Small World Labs Blog

Now Hiring: VP or Director of Community Solutions - Social Media

Miles Sims — Tue, 19 Jan 2010 07:39:49 -0700

Small World Labs is looking for a client focused social media and social networking expert to help lead our Community Solutions team. You can see the full job description here:

VP or Director of Community Solutions - Social Media

We're excited about this role within Small World Labs and the growth we've seen from a customers and strategy standpoint!

Tonight: 501 Tech Club Austin - Community Building Best Practices

Miles Sims — Mon, 18 Jan 2010 10:09:36 -0700

Just a quick post to invite you to join Small World Labs tonight at the 501 Tech Club Austin monthly meeting. We'll be going through some community building best practices for non-profits and overall social networking strategy.

501 Tech Club Austin - January 18th

Topic:
Community Building Best Practices: Real World Examples

Description:

Effectively Integrating an Online Community Into Your Core Business – Scottrade

Michael Wilson — Wed, 29 Jul 2009 03:06:15 -0700

Last week I had the pleasure of attending a Scottrade User Summit in San Antonio. These are online trading education events that Scottrade conducts on a fairly regular basis in person at various cities around the country. Scottrade has been a customer of ours for a while so when Scottrade’s community manager, Nina Card, let us know that a User Summit was taking place down the highway, I jumped at the chance to check them out in action.

Angry Customers Social Media Multiplier Updated

Sam Eder — Wed, 08 Jul 2009 14:20:11 -0700

Remember that old saying "Do right by a customer and they'll tell a friend. Do wrong and they'll tell 100 people."? Well, in today's social media world there seems to be a 1000x multiplier.

Case in point, professional musician David Caroll had a guitar broken by an airline baggage handler (witnessed by everyone on his side of the flight) a year ago. 9 months of back in forth with the airline resulted in no help. All other courses of action stripped away, David took to YouTube to air his grievances via a music video.

We're hiring! Looking for a PHP developer with mad UX skills

Miles Sims — Thu, 25 Jun 2009 13:32:24 -0700

Just a quick post to let everyone know we are hiring a PHP developer. We're looking for someone with a passion for social networking and social media and also has an eye for design and UX.

Check out the full job posting here:
http://smallworldlabs.com/company/careers/social-media-developer

SXSW Interactive Survival Cheat Sheet!

Sam Eder — Thu, 12 Mar 2009 11:59:05 -0700

SXSW Interactive begins Friday the 13th and I know there are a number of out-of-towners coming in to Austin. In the spirit of making sure everyone has a good time, below are a few suggestions for optimizing your SXSW experience. For information about the things I've mentioned here check out our full SXSW Interactive Guide.

SXSW Panel- Friday March 13th

Sam Eder — Tue, 10 Mar 2009 11:30:47 -0700

Shameless plug time! SXSW Interactive will feature a panel sponsored by Small World Labs titled:

My Boss Doesn't Get It: Championing Social Media to the Man
2:00 pm - 3:00 pm
Room A&B

It is moderated by Michael Wilson, Founder & CEO of SWL. In addition it will feature:

- Peter Kim of www.beingpeterkim.com fame
- Miles Sims of www.communitymetrics.com and SWL VP of Product
- Rebecca Caroe of www.creativeagencysecrets.com fame
- Christian Caldwell of www.heart.org

I'll be there to monitor the Twitter backchannel and blog the event. See you there!

Skittles-How far is too far?

Sam Eder — Thu, 05 Mar 2009 16:08:36 -0700

Long time readers of this blog could very well have a drinking game set up that goes like this: One shot for every time I mention "transparency" or "customer voice". Granted I don't post enough to do any serious damage to one's liver but the game could definitely take the edge off a hard day at the office. And while social media's foundational mantra of generating power via conversation is still as valid as ever, Skittles has shown us the limits of open conversation.

Looking for a great web application developer with social skills

Miles Sims — Fri, 27 Feb 2009 11:26:27 -0700

Social media that is!

We'll have the job description up soon but wanted to spread the word that we are looking to hire a web application developer with social media prowess. Shoot us your resume now and look for an update when the full description is up!

Washington is all atwitter updated

Sam Eder — Wed, 25 Feb 2009 13:46:40 -0700

I've been seeing more politicians on Twitter since the election but apparently it has more than few officials on the Hill addicted. I just came across a column from the Washington Post about some Senators and Representatives who were twittering from the floor of Congress. Hilarious! I think if we see a tweet from @ChiefJusticeRoberts we've officially jumped the shark.

*update*