ServiceNow Guru » ServiceNow Consulting Scripting Administration Development

Edit a Workflow Directly from a Task

Mark Stanger — Wed, 22 Feb 2012 15:57:57 +0000

A couple of weeks ago, I saw a great idea from Alex Yupanqui, who works for ServiceNow, to create UI actions to allow users to directly edit a graphical workflow from the associated record. I’ve taken this idea and cleaned things up a bit to make it usable and secure throughout the system. You’re probably [...]

Show a Table Schema Map from any Form

Mark Stanger — Thu, 09 Feb 2012 16:56:00 +0000

T able schema maps are a very useful tool to aid in visualizing the setup of a table and its relationships to other tables and fields in ServiceNow. This functionality is something that every ServiceNow implementor or admin should be familiar with. Schema maps are documented here in the ServiceNow wiki. While the schema map [...]

Exporting Service Catalog Items in One Step

Mark Stanger — Thu, 26 Jan 2012 17:54:23 +0000

T his post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I’ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. [...]

CI UI Macro Actions for the Affected CIs List

Mark Stanger — Wed, 18 Jan 2012 13:12:25 +0000

T he ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple [...]

Change Form Header Background Color

Mark Stanger — Wed, 11 Jan 2012 17:35:15 +0000

J ust a quick scripting tip today based on a solution that I helped someone with on the ServiceNow community site. The request I received was to be able to change the form header background color based on changes to values in a record. You’re probably aware that ServiceNow provides a global CSS property to [...]

Changing a Number Prefix for Existing Records

Mark Stanger — Wed, 28 Dec 2011 16:33:16 +0000

I had a customer ask me this morning if it was possible to change the number prefix for records in the Change Request table. Specifically, they wanted to change the prefix from the default ‘CHG’ to ‘RFC’. The answer to this question is ‘Yes’, but there are a couple of things you need to do [...]

Customizing the dirty form alert popup

Mark Stanger — Wed, 14 Dec 2011 13:49:16 +0000

I had a colleague come to me recently for help on a client issue. The customer wanted two things; the first was to set up the capability to warn users when they were navigating away from a modified form without saving it, but to do this only on selected forms rather than globally. The second [...]

Attach an event listener to a related list button

Mark Stanger — Thu, 01 Dec 2011 17:37:18 +0000

R ecently a colleague asked me for assistance with a customer request. The requirement was to pop up an information or alert message when a user clicked the ‘Edit’ button on the ‘Affected CIs’ related list. The alert message would give them some information or a warning, allow the user to confirm, and then continue [...]

Pumpkin Pie and Popcorn Shrimp

Mark Stanger — Tue, 22 Nov 2011 18:01:54 +0000

H appy Thanksgiving to those celebrating in the US! Hopefully we can all find a few things to be thankful for. I ran across a couple of Youtube videos featuring the Swedish Chef from the Muppets that might provide some inspiration to those of you struggling to come up with Thanksgiving cooking ideas. Enjoy! Popcorn [...]

Automatically adjust the height of text area to fit contents

Mark Stanger — Wed, 16 Nov 2011 13:48:54 +0000

H ere are a couple of script examples you might find useful. Say you’ve got a multi-line text field or variable that contains a lot of text. To save time in scrolling (or clicking the ‘+’ icon next to the field) to see all of the text you just want to auto-expand the height of [...]

Google – Online Checkout

Mark Stanger — Fri, 04 Nov 2011 15:16:16 +0000

C lassic video from Google showing the realities of the online checkout process. If you haven’t experienced this yourself you haven’t been online. Very clever.

Schedule-based Date/Time Addition

Mark Stanger — Wed, 26 Oct 2011 15:53:50 +0000

I was recently asked to help a colleague figure out some date calculations based on a schedule. The requirement was to calculate a future date based on the existing value of a date/time field. I decided to document this solution (and come up with a solution for a similar problem…date addition from the current date/time [...]

Record hand-drawn user signatures with SNCGuru Signature Pad!

Mark Stanger — Thu, 20 Oct 2011 15:35:08 +0000

I‘ve seen a couple of requests recently for a capability to record actual, hand-drawn user signatures. There are probably several uses for this type of thing, but usually the requirement has something to do with a field service technician completing work in the field, and then being able to get a customer to sign indicating [...]

Creating a Live Feed Homepage Widget

Mark Stanger — Mon, 17 Oct 2011 14:47:40 +0000

S erviceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information within an organization. I’ve had a request recently to make this feature accessible from a user homepage. This article explains how you can [...]

Login Terms and Conditions Dialog

Mark Stanger — Wed, 12 Oct 2011 14:57:15 +0000

ServiceNow provides various methods for logging users into an instance. Local login, LDAP, SAML, and Digested Token are all used pretty regularly by customers. One thing that is often requested, but usually not successfully addressed, is the need to have the logged-in user accept some terms or conditions of use before they are allowed to [...]

Modifying the Label of Form Fields With Client Scripts

Mark Stanger — Mon, 10 Oct 2011 16:47:32 +0000

H ere’s a quick tip for a Monday. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). It is possible, and this post will show you how it can be [...]

My Heart Will Go On – Recorder by Candle Light

Mark Stanger — Fri, 23 Sep 2011 15:15:06 +0000

I hesitate to post this because I know that it may be difficult for some to watch, but I hope that it may be a source of solace to those of you who may be going through a hard time right now. It moved me enough to bring me to tears.

Create an Attachment UI Action

Mark Stanger — Mon, 19 Sep 2011 11:41:02 +0000

T his post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The [...]

Adding ESS Chat Capability to a Standard Homepage

Mark Stanger — Thu, 15 Sep 2011 16:02:28 +0000

I f you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat [...]

Highlight Selected Navigation Module

Mark Stanger — Wed, 14 Sep 2011 14:05:52 +0000

I received a client request last night asking if there was any way to provide some sort of additional highlighting to the currently-selected module in the left navigation. You’re probably already aware that when you click on a link in the left nav that link changes to a bold text. The client wanted to add [...]