FedEx stated that by 2040, its entire parcel collection and delivery fleet would be zero-emission electric vehicles, as part of its aim to make its global operations carbon-neutral.

It was announced that the business will invest $2 billion on vehicle electrification, renewable energy, and carbon sequestration.

FedEx stated that it will replace current cars over the following 19 years. It claims that by 2025, half of all FedEx Express global pickup and delivery purchases will be electric, with the number growing to 100% by 2030.

FedEx is slated to be the first firm to get GM’s EV600 vans, with the first cars expected to arrive in late 2021.

How the UPS Carbon Neutral shipment program works.

• Domestic Express Plus,Express, Express Saver and Standard: 0€/Paquete
• Europe Express Plus, Express, Express Saver and Standard ( Liechtenstein, Noruega y Suiza “”Standard””): 0,21€/parcel
• Outside Europe Express Plus, Express, Express Saver y Expedited: 0,57€/parcel

Correos Express

Local couriers in Spain use environment management system to reduce its environmental impacts and increase its operating efficiency.

In addition Spainbox recycle all packaging received and recycle using Solemccor, a local company that every week pick up, avoiding to waste more than 1 ton by year of cardboard.

In Spain, all recyclable paper, cardboard, and paperboard products are banned from disposal by the Spanish government.

In today’s economy, businesses and institutions recycle items like cardboard because it often saves them money on waste disposal costs. Recycling is also good for the planet and local communities because it helps conserve valuable resources, reduces pollution from production of new materials, and creates jobs. Some large generators of cardboard can bale or compact it, and market it directly to recyclers to receive revenue for this material.

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So, what’s new?
The VAT regulations for cross-border business-to-consumer (B2C) e-commerce activity will change on July 1, 2021. The aim for these modifications is to remove obstacles to cross-border internet sales and to solve problems posed by VAT regimes for distance sales of products and low-value consignment importation.

The following are the most significant changes:

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Online sellers, including online marketplaces/platforms, can register in a single EU Member State, which will be used to declare and pay VAT on all distance sales of products and cross-border services to EU clients.

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Existing EU-wide thresholds for distance sales of products will be eliminated, and a new EU-wide barrier of EUR 10,000 will be implemented. TBE (telecommunications, broadcasting, and electronic) services and distance sales of products inside the EU may continue to be liable to VAT in the Member State where the taxable person is based below this EUR 10 000 level.

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Special rules have been implemented under which online marketplaces/platforms that facilitate the supply of goods are assumed to have received and provided the items themselves for VAT purposes (“deemed supplier”).

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Furthermore, additional record-keeping obligations for online marketplaces/platforms that facilitate the supply of goods and services, particularly when such online marketplaces/platforms are not deemed suppliers, are implemented. If you are an amazon seller you can find this report easily from seller central: Reports -> Amazon Fulfillment Reports -> Sales -> Amazon Fulfilled Shipments

Where you can find this report with this columns:

amazon-order-id, merchant-order-id, shipment-id shipment-item-id, amazon-order-item-id, merchant-order-item-id, purchase-date, payments-date, shipment-date, reporting-date, buyer-email, buyer-name, buyer-phone-number, sku, product-name, quantity-shipped, currency, item-price, item-tax, shipping-price, shipping-tax, gift-wrap-price, gift-wrap-tax, ship-service-level, recipient-name, ship-address-1, ship-address-2, ship-address-3, ship-city, ship-state, ship-postal-code, ship-country, ship-phone-number, bill-address-1, bill-address-2, bill-address-3, bill-city, bill-state, bill-postal-code, bill-country, item-promotion-discount, ship-promotion-discount, carrier, tracking-number, estimated-arrival-date, fulfillment-center-id, fulfillment-channel, sales-channel

You can see that fulfillment-center-id indicate the amazon fulfillment center codes where your order has been shipped, including the rest of sale transaction information.

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The VAT exemption for minor consignments with a value of up to EUR 22 will be eliminated from 1th July. As a result, VAT will now apply to all products imported into the EU.

However, assistance is on the way! There will be a new special program for distance sales of low-cost items imported from third-party territories or nations. The Import One Stop Shop (IOSS) was established to make the VAT declaration and payment process easier.

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Finally, if the IOSS is not utilized, simplification measures for distance sales of imported products in consignments of less than EUR 150 will be implemented (special arrangements).

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Which transactions are affected by the new changes?

• Suppliers or considered suppliers conduct distance sales of products within the EU.
• Domestic sales of goods by deemed suppliers;
• Services provided to EU customers by EU and non-EU vendors;
• Suppliers and considered suppliers conduct distance sales of products imported from third territories or third countries, with the exception of commodities subject to excise charges

The advantages are numerous and varied:

Consumers will like to know that when purchasing products online from outside or inside the EU, the VAT rate is the same as when purchasing goods in their own country – the new regulations ensure that VAT is paid where things are consumed.
EU businesses will be able to grow in a simpler, fairer environment and overcome barriers to cross-border online sales – the European Digital Single Market aims to make technology work for people in a fair and competitive digital economy; EU citizens will see an increase in public revenues – all Member States will benefit from increased VAT payments and reduced VAT fraud.

On 1 July 2021, the EU-wide VAT reform for e-commerce will come into force. The main new feature is that traders above the threshold of 10,000 euros net for total foreign sales within the EU will have to apply the sales tax rate of the destination country. As long as this threshold is not exceeded, the domestic VAT of the sender can be calculated.

Frequently asked questions about How to correctly tax products in my online shop

To which products does the new delivery threshold apply?

The new delivery threshold of €10,000 (net) uniform applies to all intra-EU distance sales, i.e. all cross-border deliveries within the EU to final consumers. This also includes digital services, such as downloadable products. The new rules also apply to sales via online marketplaces and product platforms, for example.

For special structures, such as the Amazon PAN EU programme or other foreign fulfilment centres, there are special features of the tax legislation. Find out more about this from the relevant provider.

What happens if the delivery threshold is exceeded?

If the delivery threshold of 10,000 euros (net) is exceeded, all cross-border transactions within one year must be processed in accordance with the regulations and tax rates of the receiving destinations. It should be explicitly stated here that this procedure also applies to deliveries to EU countries that have not exceeded the delivery threshold individually: the delivery threshold applies to the aggregated turnover of all EU countries together.

How can I pay my taxes under the new rules?

To avoid complicating the payment of VAT in several countries, your country of residence will provide a One-Stop-Shop (OSS) for traders. With this system, you can continue to pay all turnover taxes (distance sales, other services to final customers, if applicable via interfaces) centrally in your country of residence without having to register in other EU countries. This procedure is possible immediately as of 1 July 2021.

The procedure in the OSS is as follows:
1. Traders who are already registered in the Mini One Stop Shop (MOSS) cannot automatically participate in the OSS procedure (see below). This depends on their country of residence. Each EU Member State offers a portal where you can register. You can find more information here.
2. If you exceed the delivery threshold, the taxes to be paid will be calculated and paid according to the tax rates applicable in the respective EU countries.
3. The information is checked and the tax amounts due are sent.

How can I pay tax on my goods if I am below the delivery threshold?

If the delivery threshold is not exceeded, invoicing is taxed as usual and by default at the local national tax rates. Alternatively, if you want to report your sales through the OSS, please note that the tax rates of the receiving destinations must always be reported through the OSS for sales to other EU countries. Consult your tax advisor for the appropriate procedure in each case.

Which procedure should I use if I have been using the Mini One-Stop-Shop (MOSS) so far?

Some traders are already familiar with the MOSS procedure, which used to apply to electronically supplied services, such as downloadable products, but also to telecommunications, radio and television services. This procedure could only be used by traders who had neither a registered office nor a permanent establishment. From 01.07.2021, the existing MOSS procedure can be integrated into the OSS procedure, which means that MOSS will no longer apply and you will only use the OSS procedure to declare and pay your VAT. This depends on your country of residence.

Can I combine OSS and local registrations abroad?

If you are above the supply threshold, accounting through OSS is not mandatory. It is simply an offer to register your VAT as a package. Alternatively, you can register for tax locally in the respective recipient countries. However, you must choose one of the methods. If necessary, consult your tax advisor for the appropriate procedure.

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You can acquire land, lease a building, recruit employees, buy equipment, and convince clients to buy from you, but that’s not all. The success of a company is determined on how well it manages its warehouse.

It doesn’t matter if you have the most sophisticated, cutting-edge warehouse in the world if it isn’t running efficiently. You’ll be stuck with underperforming employees, a low profit margin, expensive operating and logistics costs, inefficient management, and shattered customer connections.

What is ecommerce warehousing?

The storage of physical items before they are sold online is referred to as ecommerce warehousing. Warehousing entails not just storing products safely and securely, but also keeping track of where they are, when they arrived, how long they’ve been in stock, and the quantity on hand at any one time.

What is the definition 3PL?

3PL is a service that allows you to outsource operational logistics from warehousing to delivery, allowing you to concentrate on other aspects of your company.

Third-party logistics companies provide a wide range of services related to supply chain logistics, includes Transportation, warehousing, picking and packing, inventory forecasting, order fulfillment, packaging, and freight forwarding.

What is the definition of Ecommerce Warehouse Management?

The term “ecommerce warehouse management” refers to the day-to-day activities of a warehouse, which include (but are not limited to!) the following:

• Managing and training warehouse employees.
• Inventory, equipment, and safety are all things that need to be managed.
• Maintaining and building partnerships with shipping companies.
• Keeping the products safe.
• Shipping volume and labor demand forecasting
• Obtaining licenses and certifications.
• Scaling operations as the company expands.
• Observing all applicable safety rules.
• Keeping track of inbound and outbound shipments on a daily basis.
• And there’s a lot more.

Essential processes for a Ecommerce Warehousing

Outsourcing logistics to a third-party logistics (3PL) provider is one option to streamline your ecommerce supply chain, including warehousing. Working with a 3PL enables you to automate and control all of your ecommerce logistics activities, including warehousing, inventory management, order fulfillment, and more, through a single partner.

Some of the advantages of outsourcing ecommerce warehousing and fulfillment to a third-party logistics provider are listed below.

1. Integration with e-commerce.

Many 3PLs have direct integrations with major ecommerce platforms such as BigCommerce. When a customer places an order on your website, the information is sent to a third-party warehouse or fulfillment center. The order is then picked, packed, and dispatched from the warehouse to the consumer.

Inventory counts can also be automatically synchronised between the 3PL’s software and your online store thanks to this connectivity.

2. Inventory management

Inventory tracking is the process of keeping track of stock levels in order to determine which SKUs you have in your warehouse and where they are stored.

Inventory management tells you how much merchandise is ready to ship right now if a client placed an order, as well as when you should order more depending on expected volume.

A 3PL can relieve you of inventory management by storing and shipping your products for you. Tracking inventory levels, purchasing and refilling inventory, and estimating future demand are all part of this process.

3. Receipt and storage

Any warehousing operation must be able to collect inventory or freight from trucks at loading docks and stash it away in a storage area. A warehouse management system must be able to scan each new box received and record the inventory quantities.

It will then be transported to its short-term or long-term inventory storage facility and scanned once again. Each user should be given explicit instructions on how to receive, unpack, retrieve, choose, pack, and ship inventory using warehouse management software.

4. Picking and packaging

In a warehouse, picking and packing are two essential duties. To collect things in the most efficient manner, a warehouse management system should generate pick lists for each picker. Zone picking, wave picking, and batch picking are examples of this.

The picker will receive a packing list detailing the items purchased as well as warehouse storage locations for each new order. The picker will pick up the ordered items from their various locations.

After an order is picked, it is given to a packer, who is in charge of securing the items in a box or poly mailer, adding any necessary packaging materials, and applying a shipping label.

5. Ship to marketplaces.

Some 3PLs interact with large online marketplaces in addition to ecommerce platforms. You can instantly sync your orders and inventory if you sell on Amazon, eBay, or ETSY. If you sell on numerous platforms, this is extremely handy because you can keep, manage, and track your inventory all through one source and software.

6. Tracking of orders.

When your 3PL dispatches an order, the tracking information is sent back to your ecommerce business and shared with your customers.

7. Information gathering and reporting

Across the warehouse, a warehouse management system should give out-of-the-box operational and inventory reports. This could include order fulfillment accuracy (total mis-picks, mis-packs,  etc. ), courier delivery rate on time, percentage of returns, total orders fulfilled by the hour to gauge staff efficiency, orders dispatched on time, and so on.

There are additional reports on people’s operations, such as inventory forecasts to better understand labor management and staffing requirements. With a warehouse management monitoring system, you can easily see who has completed safety training, who has licenses and c

ertifications to operate specific equipment, and what other regulatory criteria you need to meet.

8. Scale up as your business expands.

You’ll need more space to keep your inventory and more people to oversee ecommerce fulfillment as your online store expands and order volume increases.

Common errors when you dont do Ecommerce Warehousing with a specialized 3PL company

Whether you keep goods at home or rent warehouse space, if you don’t have the right warehouse and inventory management systems in place, things may quickly go wrong. If you don’t have effective warehouse management in place, here’s what can happen:

1. Inventory is misplaced.
Every product variation on your site’s storage location is tracked by an ecommerce warehouse management system. Inventory can be misplaced if you don’t have this technology in place, especially as your company and product catalog increase.

2. Incorrect inventory is shipped.
You may mistakenly ship the wrong things to your clients if you don’t maintain good track of your inventory. This may deter first-time customers from returning, as well as drive away regular customers.

Investing in warehouse management can improve your bottom line by improving customer experience.

3. There is insufficient storage space.
Many small enterprises are running out of room to store products at home. A customer that sell supplements to loose weight, fell into this problem:

“We couldn’t even put another person in my garage since it was full capacity. I could have rented a warehouse and expanded into it, but given our seasonal nature, which required us to build up our fulfillment and labor every year, I realized I needed to locate a 3PL partner.”

4. Stock-outs or inventory over-purchasing
Strategic ecommerce warehouse management can assist you in determining the amount of inventory you should keep on hand. Stock-outs might occur if you have insufficient inventory, which means you’ll miss out on possible online sales. If you have too much inventory, you risk having outdated inventory that you can’t sell, specially if your inventory have an expiration date.

Spainbox can help you outsource your warehouse management now!
Check out Spainbox if you don’t want to operate your own fulfillment warehouse or license a warehouse management system but want to outsource inventory storage and ecommerce fulfillment to a 3PL.

Spainbox have implemented a free proprietary warehouse management software that is completely tailored to Spainbox processes, named Shipeu (unlike other 3PLs who purchase their own warehouse management system from other companies), ecommerce businesses can take advantage of economies of scale, discounted shipping rates, fulfillment services, and support without having to invest in the separate elements that make up warehouse management, you can get discounted shipping rates, fulfillment services, and support. Check user guide of Shipeu WMS (Warehouse Management System)

[button size=”medium” style=”primary” text=”Request a quote from Spainbox” link=”https://spainbox.com/mailboxes/order-fulfillment-quote” target=”_blank”]

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However, if you are a seller on Amazon, be aware that it is heavily metrics-driven. The site uses seller performance metrics to ensure customer satisfaction. Amazon has set high standards that sellers must meet in order to have good metrics. If you manage to impress the e-commerce giant, you will be given better visibility which will lead to more conversations.

As an Amazon seller, we know it’s not easy. You need to keep trying to find ways you can improve your performance metrics. These following strategies are sure to work!

1. Understand how metrics work:

If you focus on customer loyalty and can bring in more sales, Amazon will reward you with better rankings in search results. It, of course, will lead to better results for you.

Do remember that Amazon sees these three metrics all the time.

• Your Order Defect rate, which it wants to be below 1%.

How many orders have you received a negative feedback to? Any order that receives a negative review, an A-to-Z service claim or a service chargeback goes against you. You should be able to address customer queries without them going to their card company to claim a chargeback against their transaction.

A low negative feedback profile is what Amazon expects from you. You need to work with the buyer to help avoid any unpleasant situations. So, refunds and returns should be welcoming if the product in question isn’t what the buyer expected.

If you failed to make it clear something in any way in the description, don’t hesitate to replace or refund. If the buyer initiates a A-to-Z buyer claim against you, it goes against your seller profile.

• Your pre-fulfilment cancel rate, which needs to be below 2.5% at all times.

You shouldn’t really cancel any order after the buyer places an order and before you ship them.

• Your late shipment rate, which needs to be below 4%.

How many orders do you have shipped on time? Orders that are confirmed to be shipped late goes against you. Additionally, at least 95% of your shipped packages need to have a valid shipment number. If the ratio gets below that, you may lose your selling privileges.

Do remember that if you are unable to meet these metrics, Amazon could suspend your selling rights.

Amazon demands that all the sellers should have a defect rate of less than 1%. The ODR is worked out on a lagging 30-day basis. If you have a high ODR, it might be because of poor reviews and customer-seller arguments.

Amazon also dictates that its sellers should not have a cancellation rate of over 2.5% which means that sellers’ should be very conscious about completing their orders. Last but not the least, Amazon wants the sellers to have a late shipment rate that is below 4%.

We will talk about these in detail below, when we talk about how these things can add up.

2. A proper framework can help you sell better:

Once you have an idea about your metrics performance, you should establish a framework based on the data. Your main objective should be to not let your metrics go into the various “No-Go Zone”-s. If you do not meet the metric requirements, you will have a hard time getting the coveted Buy Box. Most metrics focus on shipping while the rest indicate seller performance. So, you know what your priorities should be when working out the plan.

A few metrics apart from the above, for instance, help separate one seller from the other. For instance, you could look at any of the following when selling:

– Your fulfillment method. You need to choose how you wish to ship the item to your customer. You can choose between FBA or SFP.

– How much your products would cost, which could be the total price you incur, plus any shipping fee.

– If your product’s available at all times. Amazon does look for sellers who can ensure better availability for products.

– How soon you can ship.

3. Be careful when choosing your fulfilment method:

If you are joining Amazon as a seller, you should know that your fulfilment choice is likely to have a heavy bearing on your performance metrics.

Usually, sellers like to opt for FBA or Seller Fulfilled Prime so they can also reach out to Prime members. This can lead to an increase in the sales and prove to be convenient. On the other hand, some sellers might find the FBA to be reducing their profits instead because of the shipping costs. Your choice should be based on what will be good for the company.

4. Do not ignore seller feedback:

Reviews and feedback can play a very important role in shaping your future as an Amazon seller. Usually, customers do not feel the need to leave a feedback if they are satisfied. You have to encourage positive feedback on your websites so that your customers feel the urge to take action instead.

Improving customer service and paying more attention to individual reviews is a good start. On the other hand, if you do have a negative review, you should focus on getting the problem solved so that you can ask the customer to remove the complaint afterwards.

– Preempt negative seller feedback when you can by taking a proactive approach to address customer queries.

– Ask customers to leave a good feedback, if they’re happy with what you’ve to offer.

– If a customer does leave a negative review, remain calm and try to address customer queries to help get the review removed.

5. Allow incremental actions to add up:

As an Amazon seller, it’s not only sales that you should be looking for. Sure, every sale matters but you need to look at repeat customers and word of mouth to bring in more revenue.

Do remember that even small changes in specific metrics can make a big difference over time. Amazon creates thresholds that you need to climb in order to win the Buy Box.

For instance, research suggests that if you can ship your product to your customer in brackets of 0-2 days and 3-7 days, you’ve a better chance of winning the buy box than say is you ship in 14 plus days.

Similar is the customer response time thresholds. How soon do you respond to customer queries? Amazon expects you to get back to customers in as little as 12 hours. 24 hours is great too, but if you take more than it or never reply, it could be a significant roadblock on to your goal of reaching the Buy Box.

6. Prioritise your metrics:

If you are business-minded, then you should work on the metrics which influence the Buy Box more intensely, sometimes at the expense of another. You should never ignore any metric completely, but figuring out your priorities will help you be more strategic when allocating resources.

We talked about the metrics above that you need to keep in mind. Keep a check on the success ratio for each at all times – it just makes your job easier. You can see your Account Health on Amazon Central to know what’s going for you – and what’s not.

7. Focus on shipping times:

You must have understood by now that shipping is one of the primary determinants of seller metrics. Amazon likes to do a relative study between sellers who are competing for Buy Box. This means that if you shorten your shipping as compared to your competitor, you will stand a higher chance of getting that Buy Box. So, if you ship your product within a day or two, and your competitor takes as many as ten days, you are going to win!

Why You Need to Make Things Count

As an Amazon seller, focusing on the metrics count. Focus on customer loyalty, customer engagement and look to ensure that customers remain happy with what you’re offering. Be truthful in your product description page, and ensure all aspects of the product are covered.

At the end, do note that if you want to thrive in the Amazon marketplace, you cannot forget to play by their rules!

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Multiple variables help you understand your current business status and what’s need to be done to grow. Analysing your performance is an essential part of core business activities. As an Amazon seller, the best way to analyse your performance is by calculating the number of sales, reviews of customers, and your ranking on the search list.

The Top Variables to Help You Know How to Improve Your Business

However, there are many more variables that play a vital role. Let’s take a look at them:

1. Staff productivity

Happy staff means instant business growth. Ask your staff if they are happy with the work you’ve given them. Be open to new ideas from them. Productivity is a standard measure to compare industry statistics. In fact, sales productivity is calculated by dividing actual revenue by a number of people from the sales department.

Similarly, check for marketing productivity, manufacturing productivity, and support productivity. If any of these values get lower, look to tinker with the employee working pattern. You need to look at everything from employee behavior to employee access to different tools. Look to streamline the work flow to help you get the benefits.

2. Gross margin

Calculate Gross Margin by deducting the cost of goods sold from total sales revenue minus divided by total sales revenue. Check this for each of your products sold, so that you get an idea about the department or type of products where you need to bring an improvement. Higher the percentage better is the performance of your business.

If you are getting consistently low percentages, lower the cost of your products by choosing an alternative equally good but cheaper material or increase the cost. On Amazon, you need to stay a step ahead of your competitors, so instead of decreasing the cost, you can increase the cost slightly, give them a little more quantity because it is cheaper to add a little than deduct some.

3. Monthly net profit or loss

When you calculate the monthly profit or loss, don’t only consider the product cost and the price you charged for it. The amount will be inaccurate because you didn’t count in fixed and variable costs of operation including insurance, lease amount or mortgage payments, taxes, and salary of your employees. Subtract all these measures from the total revenue you make.

The selling price should be 60 per cent higher than the cost price for you to be able to break even. Anything below that and you’ll have a tough time making ends meet.

4. Money spent on customer acquisition

Finding new customers is always more expensive than convincing an existing one to buy your product. On Amazon, it is a lot more than that. Your rank on the search list definitely depends on good customer reviews but also on the keywords you use.

Having a good social media and marketing team will cost you but also bring in leads that turn into loyal customers. Investing in advertising is another aspect that’ll talk about your business growth. Lower the money you spend on customer acquisition, the better is your business’s performance.

5. Size of your inventory

Inventory turnover is a great variable to analyze your company’s performance. If you constantly replace your products in the inventory and the frequency has increased over the past six months or so, your business performance is optimum.

Make sure that you avoid certain challenges including purchasing products in cost-effective lot sizes, forecasting inventory requirements, and express delivery patterns. When your company shows rapid growth, invest in a bigger inventory so that the place isn’t too cramped and products aren’t lost or damaged in the jumble.

6. Total number of labour hours

If you are someone who says we’ve always worked this way, then you are using your labour hours to its full capacity. Labor is the most expensive, so collect its performance on a monthly basis. If there’s a decrease in output, investigate why it is happening.

Increase incentives and bonuses, so that your laborers are encouraged to perform better. However, you should remember that changing things too often can lead to resistance from your employees. If you want to try a new way of working, experiment it with a small group of laborers who are open to it and when successful, spread the change to others.

Whenever a product is bought on Amazon, email the customer personally and ask for their review on the e-commerce site. Schedule a business performance analysis and hire an analyser if you want. It might cost a little but would prove to be cost effective in the longer run.

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Customers tend to act demanding when they are making a big purchase, which is usually greater than their previous ones. Since they are putting in more money, they have huge expectations from you as an online retailer, which includes timely delivery and shipping costs.

According to a report that surveyed e-commerce websites in the United States, the United Kingdom, Australia, and Canada, 60 per cent of online buyers want free shipping. Around 25 per cent won’t buy the products if the shipping costs are more than $10.  80 percent of shoppers want to receive their purchases on the same day, and 61 percent want their orders within one to three hours of purchasing (Source: Internet Retailer, 2018)

Delivery has an emotional aspect to it because when the product reaches the customer, it is the first time they’ll be coming in contact with it. If the delivery isn’t on time or the shipping costs are too high, the experience won’t be as joyful.

The Top 5 Ways to Help You Manage Your Customers

As a new Amazon seller, you might find it a tad bit difficult to offer the customer service level your buyers would expect from you. To be a popular Amazon seller though, you need to know how to manage different customer expectations, to ensure that you are able to get the high reviews you need. Wondering how you can do that?

Here are five ways you can deal with demanding customers:

1. Offering different types of delivery

Offer your customers next-day, evening, and weekend deliveries to make them feel important. You can fix a certain threshold, above which all deliveries are free because the customer would rather prefer spending a few extra bucks and get something in return rather than just paying the fees for nothing.
Amazon is planning to start airborne delivery drones, so take advantage of that as well. Same day deliveries are a thing too, so if your customer is in a metropolitan area you can provide that service as well, but you will need to have a fulfilment center in big metropolitan areas like Madrid or Barcelona in Spain. Same day delivery was a service that Zara start to offer in 2017 in Madrid, and Amazon started this year in Madrid and Barcelona for prime members for free. There is new companies like Glovo or Deliveroo that can help us to delivery our orders before one hour in urban areas.

2. Choosing a delivery service

Always keep an eye for newer delivery services that provide faster delivery, so that the products reach your customers sooner. In Spain, most deliveries are made by Correos (including Correosexpress). Correos didn’t adjust according to demands of the Spanish population because of which its volume of business has decreased on the years. In the United Kingdom, most deliveries are made by Royal Mail and Parcelforce but there are many other good ones that have emerged lately.

3. Evaluate your business

It will take some time to come up with a shipping and delivery model that works for you business. Once you do, stick to it and evaluate the model regularly to make sure you are at par with the standards you’ve set for your business. Update the model as your company grows because better services mean more number of happy customers who’ll come back for more.

At the same time, don’t forget to experiment with newer services because the world is always evolving, so why not go along with it? Shipping suppliers come up with new offers now and then, so keep an eye on them too.

In return, you get two amazing rewards – better customer satisfaction and higher marketplace rankings. Also, have a plan for premium customers who are ready to pay a fee for quick delivery.

Your existing customers, who trust you for one product, have developed loyalty to you. They will be more likely to trust whatever product you diversify into. However, do note that diversification is by no means an easy affair. As an Amazon seller, you need to ensure that you can build on your loyal customers. You can do that by seeing that you can meet:

– The different customer preferences when it comes to shipping

– Ensure you keep any product regulations in mind

– Use multiple suppliers and shipping brokers to ensure a seamless experience for customers

4. Third-party fulfilment

Entering the international market has become easier than ever. All you have to do is simply hire a third-party fulfilment company that’ll store your products in their warehouse. When there’s an order placed, the company will make the delivery on your behalf. While you are saving a lot of money by entering a deal with the company, you also get tips on how to manage delivery and shipments that will help you in the long run.

5. Delayed delivery

Customers are going to be genuinely angry when the delivery is delayed, and you’ve got no choice but to handles the tantrums. So that you are prepared to handle the customers when they call or mail you, always keep an updated list of deliveries that are late. It is your responsibility to give them a quick reply and write or speak the reason in such a way that the customer isn’t angry anymore.

It’s a good idea to focus on new metrics like Same Day Delivery and out-of-hours delivery when you can, to better the customer experience.

Shipping and delivery is labour-intensive and time-consuming but also the very last part of the purchasing process. As a result, this makes it absolutely important to have a strategic plan for carrying out the delivery, so that is efficient and effective.

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One way that Amazon advertises itself is becoming an Amazon global seller, which needs you to go through extra checking. If your goods at held at a non-EU location as well, they will have to go through customs, which again takes a lot of time. A good way around it is to register in Spain and create a Limited Society (S.L), something, which we will take a look at below.

We will take a look at how selling on Amazon can be easy, and how all you need is access to the right tools.

The How-to-Guide to Sell on Amazon as a Non-E.U. Resident

To sell on Amazon if you are not a non-EU resident can be tricky. You need to give Amazon information about an E.U. bank account and an address, which you probably wouldn’t have. Don’t worry – here is how you can go about it.

1.    Get a virtual address in Europe

The European Union has 28 countries, and you need only one virtual address. Many prefer Spain to set up their Amazon business, since it’s easy to set up business there, and you can manage your inventory easily.

However, to start, you would need an address and a bank account for your business, which could seed tad bit difficult.

To get around the problem, you need a virtual address.

Now, there are different ways to go about it.

• If your company is registered in the European Union, you could give the company documents to verify.
• You can open up a registered office in any E.U country

Now, there are different mail forwarding services like viabox, UKpostbox, Spainbox but you need one that is in Europe.

We will be taking a look at one such service in E.U, SpainBox. You can use it for a Spain virtual IP address that can help you kick start your career as an Amazon seller.

SpainBox offers order fulfillment services, designed as per the needs of a growing enterprise. Unlike other companies that require long-term association, SpainBox has plans that start as little as 30 days, its appropiate for Kickstarter projects. The transparent system is completely organized requiring minimum or no supervision from your side.

You need to look at getting a similar mail forwarding option for your virtual address.

Wondering how I can sell on Amazon and get a virtual address? When you sign up for services like SpainBox, you are given a choice between two packages. Depending on your order volume, select on the package. When you make the payment, you receive a virtual address that allows you to work with Amazon EU and work according to you.

The Other Things to Note as a Non-E.U. Seller

Since you are working from outside the European Union, you will have to pay VAT on the goods you import into Spain. However, companies like SpainBox offers inventory storage as well, which is free for 30 days, you can send a certain quantity of products at once. We suggest you send your goods DDP (Delivery Duty Paid), so its not required we pay on your behalf the import taxes.

Customers have access to a cloud warehouse management system  (WMS) that gives you an insight into how many products are left, giving you enough time to ship more products to their inventory storage unit. We have our own WMS implementation, Shipeu that allow you login at your account and see order history, stock history, invoices, returns, etc.

Spainbox can be your mail forwarding company who handles everything that you receive at your Spanish address from clicking photos or scanning the photos and sending them to you to inspecting them for damage. While Spain Box offers their own shipping services, you can also opt to choose your own courier.

Other important features that you can go for with your mail forwarding company includes labelling products and boxes, providing packaging services, and express processing. Do remember that they can charge handling fee of three euros per package and pallet unmounts charges of 30 euros per shipment.

2.    Get a bank account in Europe

Getting a bank account can be difficult especially if you aren’t in the E.U. You may look to sell at different markets, and it could get impractical to open a bank account in each. Instead, you might just want to transfer all your funds to your local bank accounts. Fortunately, there are different banking solutions to help you with that. We will be taking a look at two of the popular methods you can use as an Amazon seller.

Use Payoneer

Now, setting things up with SpainBox is just part of the deal. You also need to have a European Union bank account for selling your products on Amazon EU, but you could work around that problem with a Payoneer account.

You will get paid in your local currency into, say your Bank of America account linked to the Payoneer MasterCard account, which can be transferred into your local bank account any time you want.

Registering on Payoneer is a piece of cake, but you can only open an account if your country isn’t on Amazon’s local currency disbursement list. There are 24 countries in total that eligible for opening an account on Payoneer, which include countries like China, Turkey, Vietnam, Sri Lanka, and South Africa.

Payoneer is by far the safest and easiest way to work as an Amazon EU seller without the company eating into your profit. Amazon transfers your profit into the Payoneer account every 14 days. Once you give the withdraw command, the profit that you earn from Amazon will be transferred into your local bank account within 24 hours. Obviously, each transaction is going to cost you, which is one per cent of the amount you are transacting.

Another way to withdraw money from your Payoneer account is by using the MasterCard ATM card that you receive when you sign up.

Use WorldFirst

If you are looking to sell in Europe and are looking for a reliable one-time solution except for Payoneer, WorldFirst is what you should be looking for. The company claims to have done transactions worth over $85 billion since 2004 and is a popular option today after Amazon.

You can use it to sell anywhere in Europe, and it does have good conversion rates. The integration is simple, and you get an account ownership letter as required by Amazon KYC (KYC is the process used by a business to verify the identity of their clients). With no monthly charges and free account opening, it is a good bet today.

WorldFirst has a business model similar to that of Payoneer, and all you need to do to open an account with them is to link your Amazon account. Then, you can transfer your Amazon funds to your WorldFirst account and withdraw it to your local bank account – no matter where it is in the world.

Use Currencydirect

With Currencydirect you dont get really a bank account, you get a way to link your local bank account with a bank account in another country, at the moment they offer it for USA, Europe and Japan and its only when bank accounts use different currency. In this case documentation required is much more, they require you send:  A copy of register for your company, Proof Of Identity (Passport or driver’s license) for any 2 directors, Proof Of Address (Any utility bill – Even an online copy is fine) for any 2 directors and Last 1 month business bank statement.

We suggest to try this several alternatives, because each business could have different preferences. However, we do recommend going in for one solution at a time since.

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If you are an amazon seller and download a payments report you will find 36 differents fees or more like A-to-z Guarantee Refund ItemFees RefundCommission, A-to-z Guarantee Refund Item Price Main Price, Chargeback Refund ItemFees Refund Commission, Chargeback Refund Item Price Principal, Lightning Deal Fee Lightning Deal Fee Lightning DealFee, Lightning Deal Fee Lightning Deal Fee Lightning Deal Fee Special, Order Item Fees Commission, Order Item Fees Cross-Border Fulfillment Fee, Order Item Fees FBA Per Unit Fulfillment Fee, Order ItemFees FBAWeight Based Fee, Order Item Fees Giftwrap Chargeback, Order Item Fees Giftwrap Commission, Order Item Fees Shipping Chargeback, Order Item Fees ShippingHB, Order Item Fees Variable Closing Fee, Order Promotion Main price, Order Promotion Shipping, Order Shipment Fees FBA transportation fee, other transaction ItemFees FBA Customer Return Per Unit Fee, BalanceAdjustment, BuyerRecharge, Current Reserve Amount, Disposal Complete, FBA Inbound Transportation Fee, FBA Inbound Transportation Program Fee, Non Subscription Fee Adj, Removal Complete, Storage Fee, Storage Renewal Billing, Subscription Fee, Refund Item Fees Refund Commission, Refund ItemPrice GiftWrap, Refund Item Price Goodwill, Refund ItemPrice Principal, Refund Item Price ReturnShipping, Refund Item Price Shipping.

We will take a look at all seller fees you may have to pay.

As a seller, you would receive your Amazon Payouts every two weeks. However, businesses which have an operating cost and supplier bills, receive a bi-monthly Amazon payout.

The Complete List of Amazon Seller Fees

Amazon has different codes for each of the seller fees. Here is a look at all the seller fees you may come across as an Amazon seller, and what they mean.

1.     A-to-z Guarantee Refund

The A to Z Guarantee Refund fees applies to any problems with the order, like the shipment getting delayed, where Amazon issues a refund to the customer and charges the same to you.

• Refund Commission – The expenses for the refund are debited from seller account when refunding a customer.
• Main price- The price of the item refunded to the buyer after filing a claim.

2.     Chargeback Refund

If the buyer makes a chargeback on his payment method, Amazon will charge you for it. Here is what can happen.

• Refund Commission – The charges deducted by Amazon while refunding a customer.
• Main Price- The refund of the principal amount to the buyer for an item in case of a chargeback.

3.     Lightning Deal Fee

Should you decide to feature your product on the Amazon Deals page, you will need to pay a fixed lightning deals fee.

Lightning Deal Fee Special – Apart from the usual lighting deal fee charges for featuring your product on Amazon Deals page, you will need to pay more when higher traffic is expected. Featuring your product then could, in turn, lead to higher sales for you.

4.     Order Related Fees

There can be a different order related fees, according to the situation. Here are some of the common order related fees.

• Commission– It’s the commission charged by Amazon for the sale of products on Amazon.
• Cross-Border Fulfillment Fee- The fees charged for orders to any of Amazon’s other markets, apart from your local home market.
• FBA Per Unit Fulfillment Fee- It’s the FBA fulfilment fees charged by Amazon per unit of product.
• FBA Weight Based Fee- Denotes the fulfilment fees charged to you based on the weight of the shipped item.
• Gift wrap Chargeback- The reversal of gift wrapping fees paid to the seller by Amazon FBA.

4.6. Gift wrap Commission– The fee charged for gift wrapping by Amazon.

4.7. Shipping Chargeback– It is charged against Amazon fulfilled orders and equals to the amount charged to the customer. On Amazon orders for Prime members, Amazon still pays the shipping charges somewhere and has to mark it in accounting as such. Sometimes the customer does and this is what you are seeing: what the customer paid Amazon during the entire order.

But since you’re paying the weight fee and other fees for FBA, you don’t get that credit. Amazon needs to cancel it out from your payment so they do what is called a shipping chargeback.

There is a bit of anger to this as Amazon is essentially “double dipping” on shipping when it comes to sales because you can sell 100 orders for the same product and 50 will have no shipping charges and the other 50 Amazon will have Amazon rolling in shipping cash but you will always see the same amount for all of them.

4.8. Shipping HB- Fees charged by Amazon for handling and shipping of products.

4.9. Variable Closing Fee- Charges per item applied on media products like video games.

5. Promotion fees

Amazon sells your products on promotions and charges you some fees-

• 5.1. Main price– The amount of promotional discount charged on the principal of the product.
• 5.2. Shipping– The amount of promotional discount on your product is charged back from your account.

6. Shipment Fees

These include fees charged for shipment of products.

• 6.1 FBA transportation fee– Charges incurred by Amazon per order towards FBA Multi-Channel Fulfillment.

7. Refund

You have to pay these charges related to refund of products to the customer.

• 7.1. Refund Commission- Charges incurred for refunding the product to the customer.
• 7.2. Gift wrap– Refund of gift wrapping fees charged by you.
• 7.3. Goodwill– Sometimes, Amazon reimburses you for any refund costs related refund to the customer. The amount is generally credited back within 45 days, and you don’t have to pay for the refund costs.
• 7.4. Principal– Refund of the principal amount of the product to the customer.
• 7.5. Return Shipping– Refund of return shipping fees to the customer which is charged from your account.
• 7.6. Shipping– It’s the refund of shipping charges to customer debited from your account.

When can you get a credit of a refund?
While somewhat unlikely, you might also get credit from Amazon if a customer tries to return an item that is not eligible for a full refund. In that case, the amount the customer pays as the restocking fee gets added to your account.

You can also get a refund credit if your product gets lost or damaged in the Amazon warehouse during transit.

There is situations where you can request a credit but we will cover in another article.

8. Other Transactions

You have to pay the following miscellaneous fees depending on your situation-

• 8.1. FBA Customer Return Per Unit Fee– Fees for products returned by the customer under free shipping.
• 8.2. Balance Adjustment- Adjustments for overpayment. Review settlement report for more details on the specific transaction.
• 8.3. Buyer Recharge– Amount charged from a customer for the refunded product.
• 8.4. Current Reserve Amount– Standard reserve amount debited for 6 months in case of new sellers to protect buyers.
• 8.5. Disposal Complete– Fees applicable when you dispose any item from FBA inventory.
• 8.6. FBA Inbound Transportation Fee– Fees charged for shipping your item to FBA.
• 8.7. FBA Inbound Transportation Program Fee– Chargeable in case of Amazon accounts for shipping products to fulfilment centers through UPS service.
• 8.8. Non-Subscription Fee Adjustment- Chargeback of double payments made by Amazon from your account.
• 8.9. Removal Complete– Fees for removing your products from FBA inventory.
• 8.10. Storage Fee-Storage fees for your products which have been sitting in FBA center for more than 365 days.
• 8.11. Storage Renewal Billing- Fees for renewing your product storage in FBA centers.
• 8.12. Subscription Fee– Amount of fees for your preferred selling plan on Amazon. You can go for either professional or individual selling plan.

The Costs You Don’t Need to Worry About

There are a lot of Amazon seller transactions. The more you engage yourself in the Amazon online selling business, you will realize how significant it is to manage your business operations, starting with storing, packaging, shipping, uploading to selling.

There is also a Goodwill customer refund, where Amazon refunds a payment for an item to the customer on their own, without you having to pay for it.
If you found a fee not listed here let me know commenting this article.

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1.   Amazon sale related transaction fees:

As a seller, you have to pay three different fees.

1. i) Referral Fee, ii). Minimum Referral Fee, iii) Variable Closing Fee.

Referral Fee

Amazon puts referral fee on every product it sells. Depending on the product category, there is a different referral fee.

The fee generally depends on the item you are selling because of the referral fee dependent upon the price of the product itself.

Referral fees range from 6% to 20% (45% for Amazon devices); most Amazon sellers pay a 15% referral fee.

Minimum referral fee

If you are selling a low-cost product, instead of paying a large percentage value, you will be charged a flat $1 or $2 depending on the category. For instance, you may have to shell out $2 if you’re selling products in the Jewelry and watches category.

Variable Closing Fee

If you want to sell anything under the Media category – which can include anything from books, music to games – you have to pay an additional fee, known as the Variable Closing Fee. This fee varies based on the category, type of shipping service availed and destination.

2.   Amazon Seller Account Fees:

Your Amazon Seller account would be either of the following:

1. i) Individual Seller Account, ii) Pro Merchant Account

Depending on the type of account, your fees would vary.

i)               Individual seller accounts

If you are starting out with a low volume of products as a new seller, it’s the option you need. The account set up won’t cost you any fees, but it has its limitation too –

• You won’t be able to sell more than 40 products each month.
• There is no bulk upload feature; expect to list all your products manually.
• No inventory management feature available, and you won’t be able to gift wrap as well.

ii. Pro Merchant Account

Referral fee and variable closing fee are what you would be paying if you are a pro seller with a large volume of sales. As a pro seller, you may have to pay a fee of nearly $40 a month, but it comes with features you would need when it comes to managing large sales volume, like inventory management, bulk uploads, and gift wrapping options.

3. FBA Fees

FBA, known as Fulfillment by Amazon fees, helps track your stocking, shipping, and packaging of Amazon order. Both individual and pro – sellers, can have access to FBA. FBA fees depend upon product weight and size. It will charge you to use the logistics management service.

1. FBA fees include two services:
2. i) Pick, Pack and weight handling fees, ii) Monthly Storage Fee

i)   Pick, Pack and weight handling fees

It’s what covers your entire shipping cost.

ii)   Monthly Storage Fee –

It’s what you pay to store any products in the Amazon’s inventory you have to pay a monthly storage fee.

FBA fees also depend on the product’s weight and size –

Amazon divides FBA product category into two sizes.

Standard size products –

If your item weighs less than 20 pounds and has dimensions lesser than 18”*14”*8, you qualify.

Oversize Products –

Products exceeding the above parameters are considered as oversize products.

The Other Fees You Need to Take Into Account

Apart from the usual Amazon seller fees, there are other

1.    Amazon Shipping Credit and Cost

Amazon provides you a shipping credit if you ship your Amazon products yourself. It helps you to compensate for your shipping expenses. Shipping Credit cost depends upon the destination, total size, the weight of each package and time taken to ship your Amazon order. However, do note that most often the shipping credit you receive is less than what you would pay

2.    Bank Fees

Amazon deposits your cash directly into your bank account. If your money is transferred across the international borders, your bank will charge a fee for per transaction. It’s advisable for you to keep track of this fee.

If you make $500 a month as profit through sales and your bank charges $50 per deposit, you would only make a profit of $450.

3.    The Real Costs

If you are an Amazon seller and pay tax, the sales tax cost is directed to customers after all the Amazon fees have been calculated.

Do factor in the real costs. The real costs can include –

• The cost of producing or buying the product.
• The logistics management cost.
• Per the transaction cost of the product.
• Any overhead expense such as selling plan fee, transaction fee, storage fee and others.
• Your own business set up costs, such as government permit expenses, salary payments to your freelancers and employees.

4.    Other Amazon Commission Fees

There are several Amazon commission fees to note. There can be an adjustment fee, an order item fee, or even a refund fee. For instance, when a customer asks for a refund, you would be charged a corresponding amount to the original fee.

There are also fees like Gift wrap charges. Should a customer need a gift wrap, Amazon first notifies it to you as income and then makes a chargeback equal to the value charged to the customer.

This is an introduction to the amazon seller fees, but there is other fees that amazon can charge, I have wrote a Comprehensive List of Amazon Seller Fees of all amazon transactions where you can find a complete list of fees, if you have any doubt or found a fee not listed let me know commenting this article.

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Some Amazon fees are unavoidable, like the standard sellers’ fee of $39.99 per month or $0.99 per item sold and the per item fee of between 6% and 20% of the selling price (Amazon USA). But others, like the fees associated with processing your Amazon international payments, can be reduced or removed entirely if you make smart payment processing choices.

How to receive payments from Amazon

When your Amazon seller account is in credit, Amazon sends you the money through an Electronic Funds Transfer (EFT) or Automated Clearing House (ACH). According to Amazon’s own regulations, you can’t receive your payments in an online payment system like PayPal or accept them to your credit card. Amazon will only send payments to a bank account, leaving international sellers facing a problem.

Your bank account probably only accepts payments in your native currency, but your sales were made in Brazilian Real, Mexican Pesos or Euros. Of course, you can convert them into your native currency – but it will cost you. You could end up paying $400 or more in fees on an annual turnover of $10,000, depending on how you choose to receive your Amazon international payments.

Four ways to receive international payments from Amazon

Amazon Currency Converter for Sellers (ACCS)

With the ACCS, Amazon changes your payments into your home currency before making the transfer. It’s easy and takes care of all the hassle – but you’ll have to pay around 4% in transaction fees for the privilege. You also can’t guarantee that you’re getting the best exchange rate.

Your home bank

You could use the currency exchange services in your home bank account so the bank will receive your Amazon payment in Real or Euros, convert it into your home currency, and then deposit it in your bank account. But banks are notorious for charging high fees for currency exchange – anything from 2% upwards. You won’t be getting the best exchange rates through your bank, and your bank charges extra fees from around $15 to $25 or more every time you get an Amazon payment. These soon add up to a significant chunk of your hard-earned profits. Amazon will also only make payments in the currency of your receiving bank. So even if your bank’s currency exchange fees work out lower than those of the ACCS, Amazon will automatically use the ACCS to convert your payment and then send it.

A local bank

To avoid paying Amazon’s ACCS and your home bank fees, you could open up a business account in the country where you’re making sales. But most countries require you to have a physical address in the country to open a bank account, and you might have unfavorable exchange rates to transfer your money back into your home currency.

Once you have a physical presence in the country, you’ll also be obligated for other local fees and taxes. For example, if you have a physical presence in the US, you’ll be liable for sales tax. A warehouse in an EU country requires you to pay VAT according to that country’s regulations.

Payment services

There are payment solutions which integrate with Amazon. These allow you to accept payments in multiple currencies without any fees, and then withdraw funds in your local currency. This way you can bypass both international exchange rates and bank fees at once.

How to choose the best payment solution for receiving international Amazon payments

While your biggest concern is to reduce the amount of fees you have to pay on your Amazon payments, don’t make the mistake of jumping on the cheapest payment processing solution you find. Look for a payment provider that is:

• Reliable. Your chosen payment solution should have a track record of delivering on its promises. Look for a system with built-in
  redundancies so that if something happens to some of its servers, your payments will still be processed securely and on time.
• Fast. Successful cash flow means receiving payments as close to immediately as possible so that you have the income in hand to pay your providers and overheads.
• Regulated. Only use a payments provider that is fully licensed and regulated to work with Amazon and to provide payment services in your home country and the country where you sell.
• Connected with a broad network of local clearing houses, which ensures that your payments are held securely while they wait for clearance and that clearance doesn’t take too long.
• Multi-lingual. It’s important to choose a payment processing solution that is truly international, able to deal with issues in the source language while also providing support in your own language.

What else to look for in an Amazon payment solution

Extra services can be more than worth a small margin in terms of fees. Some payment providers offer:

• A Global Payment Service that functions as a local currency receiving account
• In-network payments to providers for no added charge
• Free and easy ways to pay local taxes such as VAT in Europe.
• Multiple integrations with third-party software such as ERP, accounting software, and other business tools to make running a business a little easier

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