Service Strategies https://servicestrategies.com/ Service and Support Consulting, Training and Certification Wed, 22 Oct 2025 21:20:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 Forescout Achieves Service Capability & Performance (SCP) Certification for Second Consecutive Year https://servicestrategies.com/forescout-achieves-service-capability-performance-scp-certification-for-second-consecutive-year/ Wed, 22 Oct 2025 21:20:44 +0000 https://servicestrategies.com/?p=25019 SAN JOSE, Calif. – October 21, 2025 – Forescout Technologies, Inc., a global cybersecurity leader, has achieved certification for Professional Services under the prestigious Service Capability & Performance (SCP) Standards. This marks the second year in a row that Forescout has earned SCP certification. Forescout was previously recognized for outstanding Customer Support and today for its Professional Services, which consistently deliver top-quality service and support by meeting stringent industry best-practices criteria.

The post Forescout Achieves Service Capability & Performance (SCP) Certification for Second Consecutive Year appeared first on Service Strategies.

]]> Wind River Achieves Certification Under Prestigious Service Capability & Performance Standards https://servicestrategies.com/wind-river-achieves-certification-under-prestigious-service-capability-performance-standards/ Wed, 28 May 2025 16:38:31 +0000 https://servicestrategies.com/?p=24982 ALAMEDA, CA – May 14, 2025 – Wind River has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. It is the 15th time that Wind River has achieved this milestone. ThisRead Now

The post Wind River Achieves Certification Under Prestigious Service Capability & Performance Standards appeared first on Service Strategies.

]]> Protected: 2025 eService Standard https://servicestrategies.com/2025-eservice-standard/ Wed, 26 Feb 2025 20:48:01 +0000 https://servicestrategies.com/?p=24637 There is no excerpt because this is a protected post.

The post Protected: 2025 eService Standard appeared first on Service Strategies.

]]> Protected: 2025 Field Service Standard https://servicestrategies.com/2025-field-service-standard/ Wed, 26 Feb 2025 20:47:53 +0000 https://servicestrategies.com/?p=24636 There is no excerpt because this is a protected post.

The post Protected: 2025 Field Service Standard appeared first on Service Strategies.

]]> Protected: 2025 Professional Service Standard https://servicestrategies.com/2025-professional-service-standard/ Wed, 26 Feb 2025 20:47:46 +0000 https://servicestrategies.com/?p=24635 There is no excerpt because this is a protected post.

The post Protected: 2025 Professional Service Standard appeared first on Service Strategies.

]]> Protected: 2025 Support Standard https://servicestrategies.com/2025-support-standard/ Wed, 26 Feb 2025 20:47:29 +0000 https://servicestrategies.com/?p=24634 There is no excerpt because this is a protected post.

The post Protected: 2025 Support Standard appeared first on Service Strategies.

]]> Forescout Recognized for Customer Service Excellence Under Prestigious Service Capability & Performance (SCP) Standards https://servicestrategies.com/forescout-recognized-for-customer-service-excellence-under-prestigious-service-capability-performance-scp-standards/ Tue, 17 Dec 2024 17:00:18 +0000 https://servicestrategies.com/?p=24917 SAN JOSE, Calif. – December 17, 2024 - Forescout Technologies, Inc., a global cybersecurity leader, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. This certification recognizes the Forescout Customer Support organization for delivering top-quality service and support by meeting a stringent set of performance factors that represent best practices in the industry. SCP certification provides the global benchmark of service excellence that is eagerly sought by companies across a diverse range of markets, including top companies serving mission-critical industries.

The post Forescout Recognized for Customer Service Excellence Under Prestigious Service Capability & Performance (SCP) Standards appeared first on Service Strategies.

]]> Service Industry Outlook – Research Report https://servicestrategies.com/service-industry-outlook/ Thu, 14 Mar 2024 21:01:08 +0000 http://servicestrategies.com/?p=7596 2024 research report highlights the results of a study on the outlook for the service industry. The study provides an indication of the actions companies are taking within their service organizations, their priorities and their outlook for growth within their services businesses.

The post Service Industry Outlook – Research Report appeared first on Service Strategies.

]]> Wind River Achieves Certification Under Prestigious Service Capability & Performance (SCP) Standards https://servicestrategies.com/wind-river-achieves-certification-under-prestigious-service-capability-performance-scp-standards/ Tue, 12 Mar 2024 18:33:30 +0000 https://servicestrategies.com/?p=24850 ALAMEDA, CA — March 12, 2024 — Wind River®, a global leader in delivering software for mission-critical intelligent systems, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards.

The post Wind River Achieves Certification Under Prestigious Service Capability & Performance (SCP) Standards appeared first on Service Strategies.

]]> The Power of Strategic Planning in Customer Support https://servicestrategies.com/the-power-of-strategic-planning-in-customer-support/ https://servicestrategies.com/the-power-of-strategic-planning-in-customer-support/#respond Mon, 13 Nov 2023 22:15:00 +0000 https://servicestrategies.com/?p=24793 Imagine you’re on a journey. You wouldn’t set off without a map or a clear destination in mind, right? The same principle applies to customer support organizations. A strategic plan is that map, guiding us not just in the present, but into the future as well. It’s a vision for the customer support organization that stretches at least two years ahead and helps us get to where we want to be.

The post The Power of Strategic Planning in Customer Support appeared first on Service Strategies.

]]> https://servicestrategies.com/the-power-of-strategic-planning-in-customer-support/feed/ 0