http://www.steptocallcenter.com/blog Step To Call Center Information Blog Is your Call Center Industry Resources,Articles and Call Center Management Kit Thu, 10 Mar 2011 18:09:04 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://feedproxy.google.com/~r/steptocallcenter/twqu/~3/aLgRa9U2NZg/ http://www.steptocallcenter.com/blog/index.php/online-contact-management-software-for-call-centers/#comments Thu, 10 Mar 2011 18:09:04 +0000 Hani Masgidi http://www.steptocallcenter.com/blog/?p=335 Call center management software is gaining popularity even among small businesses employing a few workers. Online contact management software, more often called contact centers, provides features such as the ability to control and handle daily customer-related business tasks. The other features include instant routing of privileged customers to the best agents, reduce holding times for [...]<img src="http://feeds.feedburner.com/~r/steptocallcenter/twqu/~4/aLgRa9U2NZg" height="1" width="1"/> http://www.steptocallcenter.com/blog/index.php/online-contact-management-software-for-call-centers/feed/ 0 http://www.steptocallcenter.com/blog/index.php/online-contact-management-software-for-call-centers/ http://feedproxy.google.com/~r/steptocallcenter/twqu/~3/bu6cUSbaGI0/ http://www.steptocallcenter.com/blog/index.php/consciousness-and-the-customer-experience/#comments Thu, 03 Mar 2011 06:07:26 +0000 Hani Masgidi http://www.steptocallcenter.com/blog/?p=338 Keith Fiveson We humans think and connect more than ever before. We consume information. We network on social sites; research our buying decisions, assess our social values. We value products and services based on experiences. We offer commentary and vote with our dollars and sense. We score the experience, with use and accessibility to websites, [...]<img src="http://feeds.feedburner.com/~r/steptocallcenter/twqu/~4/bu6cUSbaGI0" height="1" width="1"/> http://www.steptocallcenter.com/blog/index.php/consciousness-and-the-customer-experience/feed/ 0 http://www.steptocallcenter.com/blog/index.php/consciousness-and-the-customer-experience/