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Jun
14

Supplier Slip-ups: How Food Companies Can Manage the Multiplier Effect

Cumin spice. Sunflower seeds. Pathogen contamination. Undeclared allergens. Recalls that originate with suppliers can involve many different causes and virtually any ingredient. This creates a “multiplier effect.” Like dominoes, a single supplier issue can bring down dozens of companies and hundreds of brands. Food companies should approach this problem in two ways: Take steps to […]

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Jun
07

The Canary in the Consumer Product Coal Mine

When a recall occurs, the Consumer Product Safety Commission (CPSC) typically requires that social media notifications be included in corrective action plans, so it is crucial for companies to have a plan for communicating the recall in this manner. But companies should not focus solely on a post-recall social strategy. Too often, by the time […]

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Jun
01

How Outdated Data Impacts Medical Device Recalls

A medical device recall that affects only the provider and physician level sounds like it should be a simpler process than one that impacts the patient level. But these recalls can still involve serious pitfalls, especially when it comes to data – specifically, outdated data.   While a brick-and-mortar hospital doesn’t change sites often, smaller […]

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May
24

Bitter Pill: Managing Sensitive Pharmaceutical Recalls

Many pharmaceutical recalls are routine. As demonstrated by the most recent Recall Index, they rarely involve the most serious Class I designation. But even when they aren’t high risk, they may be highly sensitive. That’s because pharmaceuticals treat conditions that may not be life-threatening but are critically important – even emotional – to the patients […]

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May
17

Social Media and Food Recalls: When Bacteria Goes Viral

For many companies, social media is both a blessing and curse. It is a relatively inexpensive way to promote new products and increase brand awareness. It helps businesses learn more about their customers. On the other hand, complaints and poor reviews can be potentially damaging if they aren’t navigated correctly. That’s especially true during a […]

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