Brenda Eckstein International

Code of Professionalism

Brenda — Sun, 13 May 2012 18:38:32 +0000

Background and explanation During leadership development courses, I often facilitate the development of a ‘Code of Professionalism’ where the team starts from scratch and through conversation decides what the main points in their ‘code of professionalism’ should be. Starting with ‘we will at all times’, participants populate their ‘code’ asking ‘what do we really mean [...]

Branding: The wrapping

Brenda — Wed, 18 Apr 2012 06:33:48 +0000

Each of us is a gift to the world. At first it is only the outside wrapping that the recipients see. Yet, often the ‘authentic self’ lies deeply hidden beneath layers of protective wrapping, containers and other necessities that will help the gift to remain intact. Sometimes the numbers of layers can be part of [...]

Get your message across – creatively!

Brenda — Tue, 10 Apr 2012 05:00:57 +0000

Poor communication is often stated as a major problem in business and prevents progress. This applies to both the organisation’s internal and external communication. In ‘Brenda Eckstein International’s’ training programmes, we help individuals to enhance their competence in this field. By improving their personal effectiveness, productivity increases. The ripple effect can be enormous. I usually [...]

Botswanan safari: customer service at its best

Brenda — Tue, 03 Apr 2012 05:00:00 +0000

In the previous article I gave an example of flexibility in the African bush. I also spoke about how the team at Chobe under Canvas manages to quietly maintain excellent levels of service while coping with extraordinarily difficult circumstances. Here, I’m providing a different example from the same trip and emphasising how the teams of [...]