The Suretec Blog http://blog.suretecsystems.com/ Open Source. Open Solutions. en Serendipity 1.3 - http://www.s9y.org/ Thu, 04 Mar 2010 09:45:05 GMT http://blog.suretecsystems.com/templates/competition/img/s9y_banner_small.png RSS: The Suretec Blog - Open Source. Open Solutions. http://blog.suretecsystems.com/ 100 21 http://feeds.feedburner.com/suretec?format=skin57.179552-2.111006suretechttp://feedburner.google.com UC Expo 10th March http://feedproxy.google.com/~r/suretec/~3/NOUPVXvorXw/223-UC-Expo-10th-March.html Asterisk FreeSWITCH Linux Open Source OpenLDAP OpenSIPS SIP Suretec VoIP http://blog.suretecsystems.com/archives/223-UC-Expo-10th-March.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=223 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=223 nospam@example.com (Suretec)








A quick note to say we will be attending UC Expo - The UK's leading Business Enterprise Communications Event.

I know we've been very quiet this year, but there's a good reason for this. Keep your eyes pealed for a big announcement in the next few months about our new VoIP provider (Internet Telephony Service Provider) - SureVoIP (redirects to main site for now).

Gavin.
]]> Thu, 04 Mar 2010 09:45:05 +0000 http://blog.suretecsystems.com/archives/223-guid.html Asterisk FreeSWITCH Linux Open Source OpenLDAP OpenSIPS SIP Suretec VoIP http://blog.suretecsystems.com/archives/223-UC-Expo-10th-March.html Yubikey and Drupal http://feedproxy.google.com/~r/suretec/~3/CGrgg8C2CCc/222-Yubikey-and-Drupal.html Open Source Suretec http://blog.suretecsystems.com/archives/222-Yubikey-and-Drupal.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=222 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=222 nospam@example.com (Gavin Henry) Yubikey arrived yesterday and I was keen to check out the apps already enabled for it, but it was better just using Google.



A search for Yubikey Drupal found the Drupal Yubikey plugin. So I dropped that into one of the main Suretec websites, got my Yubico API Key for the plugin config and now I can log in with a password plus the key (or just the one-time-password from teh Yubikey is I so desire)!

I love the usb keyboard that just pastes the OTP key into whereever your cursor is. But what happens if you loose your key and vital services are enabled with Yubikey I wonder?

Gavin.
]]> Fri, 18 Dec 2009 09:35:21 +0000 http://blog.suretecsystems.com/archives/222-guid.html Open Source Suretec drupal open source suretec yubico yubikey http://blog.suretecsystems.com/archives/222-Yubikey-and-Drupal.html Yubico key has arrived! http://feedproxy.google.com/~r/suretec/~3/2nxHpzdQTb4/221-Yubico-key-has-arrived!.html Asterisk Catalyst Jabber/XMPP Open Source OpenLDAP OpenSIPS Perl PostgreSQL SIP Squid Suretec VoIP http://blog.suretecsystems.com/archives/221-Yubico-key-has-arrived!.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=221 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=221 nospam@example.com (Gavin Henry) Yubikeys from Yubico, but they do look great and have lots of documentation via the wiki.

We're going to be testing them via the pam module for SSH access (and of course using pam_ldap).

So, users in LDAP[?] via pam, and a Yubikey, let's see how it goes!

(will be interesting for logging in a SIP handset via Asterisk or FreeSWITCH that needs one too and all the others technologies Suretec use and support (Catalyst, Perl, PostgresSQL, Squid and more....). We'll see....
]]> Thu, 17 Dec 2009 15:39:58 +0000 http://blog.suretecsystems.com/archives/221-guid.html Asterisk Catalyst Jabber/XMPP Linux Open Source OpenLDAP OpenSIPS Perl PostgreSQL SIP Samba Squid Suretec Symas OpenLDAP VoIP asterisk ldap openldap sip squid voip yubico yubikey http://blog.suretecsystems.com/archives/221-Yubico-key-has-arrived!.html Suretec Telecom in the Oil and Gas press http://feedproxy.google.com/~r/suretec/~3/CtTziegmMK8/220-Suretec-Telecom-in-the-Oil-and-Gas-press.html Asterisk Linux Open Source SIP Suretec VoIP http://blog.suretecsystems.com/archives/220-Suretec-Telecom-in-the-Oil-and-Gas-press.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=220 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=220 nospam@example.com (Suretec) Suretec Telecom are featured in Platform Oil and Gas magazine:

PLATFORM is a high quality, monthly magazine with editorial, features and advertising relevant to professionals in the oil and gas industry. As well as news, views and technological developments, attention is focused on new products and services, innovations, legislation, contract awards and on the people who form the backbone of the industry.

The Oil and Gas magazine read by decision makers

The monthly magazine for the UK oil and gas industry.
 Read onshore and offshore.
* The best way to publicise your business and services.



Full article




and Roustabout Energy International magazine:

Established in Aberdeen in 1972 by Roustabout Publications Ltd., the magazine is one of the longest running, privately owned monthly publications covering the energy sector in the UK and overseas.

The magazine is headquartered in Aberdeen, Scotland, the acknowledged centre of UK North Sea activity. Its international presence is enhanced by representation in Houston, Texas, and an agent in Dubai, serving the Middle East region.

Magazine Circulation: 10000 Aberdeen and North East Scotland 6000 - Other areas in UK 1000 - International 3000


Full article (page 62).
]]> Tue, 01 Dec 2009 13:46:38 +0000 http://blog.suretecsystems.com/archives/220-guid.html http://blog.suretecsystems.com/archives/220-Suretec-Telecom-in-the-Oil-and-Gas-press.html Aberdeen’s Suretec Telecom helps holiday dreams come true with open source call recording http://feedproxy.google.com/~r/suretec/~3/OcvearEOZxw/219-Aberdeens-Suretec-Telecom-helps-holiday-dreams-come-true-with-open-source-call-recording.html Asterisk Open Source Suretec VoIP http://blog.suretecsystems.com/archives/219-Aberdeens-Suretec-Telecom-helps-holiday-dreams-come-true-with-open-source-call-recording.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=219 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=219 nospam@example.com (Suretec) Companies at opposite ends of the UK work together to produce innovative software solution – without ever meeting up


Aberdeen-based Suretec Telecom is in the business of supporting a company that makes holiday dreams come true. Specialising in tailor-made holidays, luxury hotels, unique tours and cruises, DreamTicket luxury holidays is a niche holiday provider to the UK travel market, and it prides itself on operating cost-effectively without ‘middle-men’ so it can keep its prices keen. And it’s based in Surrey.

Suretec Telecom knows how important it is for small and medium-sized businesses to be cost-conscious, and it makes sure that its customers get high tech solutions to telecom questions, at a very competitive price.

‘Dreamticket is a very successful niche holiday business,’ says Gavin Henry, managing director of Suretec Telecom, which was launched in 2009. ‘It grew considerably from its early beginnings to around 11 employees in 2004 – and its telephone system is its lifeblood for providing customers with the right holiday to satisfy their dreams. That’s where we come in.’
With employee numbers sometimes peaking around 120 people, Dreamticket needed a flexible system that will grow. Gavin Henry knows their new call recording system will easily accommodate calls from 400 customers at any one time.

Because Dreamticket also sells financial services – holiday insurance – it is regulated by the UK Financial Services Authority and is required to monitor and record all calls with customers. The system that has proven so successful for Dreamticket is an ideal one for other regulated businesses, such as legal firms, insurance specialists, estate agents and of course, other travel companies.

Dreamticket contacted Suretec to discuss possibly installing an open source call recording system, that is, using software that does not entail hefty license fees. Such ‘open source’ software is fast being adopted by companies and local authorities alike, as there is greater choice and flexibility, increased security, greater reliability and stability, lower technology costs - and the use of open standards means vendor independence.

Dreamticket’s e-commerce director, Habib Datoo searched online for a solution and soon discovered that Suretec is recognised as an ‘open source telecom’ expert, even though it is based at the opposite end of the UK.

‘Habib shopped around for Dreamticket’s new telephone recording system,’ says Gavin Henry, ‘and when he came to us he had received a number of estimates for call recording systems. For a small yet growing business the cost of these systems was looking prohibitive - at over £20,000.

‘We talked to Habib about his requirements and we came up with a solution, tailored to Dreamticket’s own needs, and costing a fraction of the earlier estimates.’

Suretec’s innovative solution is based on open source software, which now allows Dreamticket to be free from tie-ins to specific manufacturers, offers more features than they had ever planned, and allows for Dreamticket’s future growth.

And while Dreamticket is based in Surrey with Suretec based in Aberdeen, Habib Datoo at Dreamticket said, ‘Suretec worked closely with us on this project without the need to ever meet in person. We were impressed with Suretec’s commitment to finding the best solution for Dreamticket, and are very pleased with the new call recording capability, which will last us for many years. Distance was no barrier, and we worked very efficiently together online.

‘Suretec’s innovative call recording service has greatly enhanced our efficiency, and saved us more than £15,000.’

‘The Suretec solution also provides Dreamticket with the capability to store up to 5 years of recorded calls,’ says Gavin, ‘compared to only 3 months’ worth using the previous system, which used DVDs as backup, and was a bit cumbersome.’

Dreamticket is now working with Suretec to replace its current call centre phone system to a 100% Asterisk based system. In 2008 Suretec set up a VoIP (Voice over Internet Protocol) phone system attached to its current proprietary one for Dreamticket which is used to route all Dreamticket’s international telephone calls. Some calls are free and others cost a small fraction of the telephone companies’ cheapest rates.

‘Dreamticket keeps its cost low and operates on tight budgets, which is only one of the reasons why open source was selected as the solution,’ says Gavin. ‘Since the initial project worked so well, Dreamticket has continued to apply open source solutions, which are much more reliable than previous systems and as a side benefit are generating huge annual savings for the business. They can now trust their IT again using open source solutions.’

Ends

www.suretectelecom.com


2 November 2009



For more information please contact
Shirley Muir, shirley@odysseycomms.co.uk, Odyssey Communications 07730 852331
Gavin Henry, ghenry@suretectelecom.com, Suretec Telecom 01224 279484


Note to Editors

Suretec Telecom is a subsidiary of Suretec Systems, open source specialists based in Aberdeen, Scotland.

Suretec Systems was established in 2003 to allow businesses to enjoy enhanced operating efficiency and reduced risks using Open Source software. Its clients benefit from easily-accessible and organised directory services, shared information infrastructures and various other services. These services are widely used across business sectors as varied as travel agencies, voluntary organisations, oil companies and public sector organisations.

Suretec Telecom was established in 2009 in response for the growing demand for open source telephony software and its freely available features and benefits.


Dreamticket
Dreamticket is a trading name of Selsdon Travel Ltd, part of the Selsdon Group - and one of the fastest growing leisure travel companies in the UK.

With market-leading technology, exclusive product, and experienced staff, Dreamticket has grown into one of the leading luxury leisure tour operators in Europe, specialising in tailor-made holidays, luxury hotels, unique tours and cruises.
]]> Mon, 02 Nov 2009 14:20:21 +0000 http://blog.suretecsystems.com/archives/219-guid.html Asterisk Linux Open Source Suretec VoIP call centre callrecording sip suretec telecom surevoip voip http://blog.suretecsystems.com/archives/219-Aberdeens-Suretec-Telecom-helps-holiday-dreams-come-true-with-open-source-call-recording.html Monitoring your LDAP directory http://feedproxy.google.com/~r/suretec/~3/zJjB8yzwsqY/218-Monitoring-your-LDAP-directory.html Open Source OpenLDAP http://blog.suretecsystems.com/archives/218-Monitoring-your-LDAP-directory.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=218 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=218 nospam@example.com (Gavin Henry)
Andreas Andersson posted this on the openldap technical list last week about CN=Montior:


My name is Andreas and I want to inform you about a little project I've been working on called CN=Monitor.
It's about monitoring and verifying directory servers with focus on open source LDAP[?] servers. From single installed servers to large scaled deployments.

Its a webbased application where you can:
- Verify availability, compare load and performance between servers
- Collect historical events for long term analysis (and get weekly reports by mail)
- Verify cluster and load balancing functionality
- Query several directories at the same time for data consistancy verification
... and a lot more.

Why the name CN=Monitor. Well.. a lot of the information collected and analyzed is gathered from the CN=Monitor base DN.


Looks very promising!!!

Will keep you posted,

Gavin.
]]> Fri, 23 Oct 2009 16:04:18 +0000 http://blog.suretecsystems.com/archives/218-guid.html Active Directory LDAP LDAP Replication Linux Open Source OpenLDAP open source openldap http://blog.suretecsystems.com/archives/218-Monitoring-your-LDAP-directory.html Aberdeen Techmeetup tomorrow http://feedproxy.google.com/~r/suretec/~3/e8xv27nc9yM/212-Aberdeen-Techmeetup-tomorrow.html Asterisk Open Source OpenLDAP OpenSIPS Suretec VoIP http://blog.suretecsystems.com/archives/212-Aberdeen-Techmeetup-tomorrow.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=212 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=212 nospam@example.com (Gavin Henry) We founded the TechMeetup because there is an abundance of events for entrepreneurs to meet investors and lawyers, and next to nothing for techies and tech. Considering the wealth of tech talent around (yes you), why haven’t we made the effort before to get to know everyone – see what else everyone is working on – get help on our projects from others – and talk about some of the cool stuff we’re doing – web apps, software, mobile apps, hardware, games…

I'll be there at the Aberdeen Techmeetup 6.30pm tomorrow:

TIME: Wed, 21th Oct, 6.30pm

VENUE: North Side Meston Building, Aberdeen Uni (map)

SPEAKERS: Gavin MacLean, James Littlejohn

]]> Tue, 20 Oct 2009 08:39:00 +0000 http://blog.suretecsystems.com/archives/212-guid.html http://blog.suretecsystems.com/archives/212-Aberdeen-Techmeetup-tomorrow.html Suretec now have a merchant account! http://feedproxy.google.com/~r/suretec/~3/QC1ipy4GPI4/217-Suretec-now-have-a-merchant-account!.html Asterisk Catalyst Dojo Jabber/XMPP Linux Open Source OpenLDAP OpenSIPS Perl PostgreSQL SIP Squid Suretec VoIP http://blog.suretecsystems.com/archives/217-Suretec-now-have-a-merchant-account!.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=217 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=217 nospam@example.com (Gavin Henry) PCI DSS compliance as of the 1st of October 2009, PCI DSS Scans, Business plans, website terms and connditions and many more things we have a merchant account at last!!!

This is mainly for our new Internet Telephony Service Provider called SureVoIP which is currently live with various customers but has no front facing sales and marketing site yet, only the admin and customer portal.

We'll keep you posted with a proper press release in due course.

Thanks,

Gavin.
]]> Fri, 16 Oct 2009 12:16:34 +0000 http://blog.suretecsystems.com/archives/217-guid.html Asterisk Catalyst Dojo Jabber/XMPP Linux Open Source OpenLDAP OpenSIPS Perl PostgreSQL SIP Squid Suretec VoIP freeswitch ldap openldap pikatechnologies pikawarp surevoip http://blog.suretecsystems.com/archives/217-Suretec-now-have-a-merchant-account!.html OpenSIPS 1.6.0 - a newmajor release is out http://feedproxy.google.com/~r/suretec/~3/GGtGXzU0LRg/216-OpenSIPS-1.6.0-a-newmajor-release-is-out.html Asterisk Open Source OpenSIPS Suretec VoIP http://blog.suretecsystems.com/archives/216-OpenSIPS-1.6.0-a-newmajor-release-is-out.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=216 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=216 nospam@example.com (Gavin Henry) After almost 7 months from the last major release (1.5.0), OpenSIPS evolves with a new major release, 1.6.0.

OpenSIPS 1.6.0 comes with several critical improvements (DB area, dialog support), but also with new functionalities
(like memchaced support, B2Bua implementation, virtual DB URLs, STUN server, JSON support, new AAA/RADIUS interface, etc).

A complete compilation with all the additions and improvements for *OpenSIPS 1.6.0 *release is available under:
http://www.opensips.org/Main/Ver160

Many thanks to all the people who got involved in this release (and in the overall OpenSIPS project) and contributed with code, with testing and debuging, with patches or reports, with support on the lists, help with packaging and documentation.
I will avoid listing names, not because they do not deserve it, but simply because it will impossible to list list everybody here and I do not what to be unfair with some of them (because I simply forgot a name or because of the limited space).

But nevertheless, I want to thanks you all for out great job and not in my behalf, but in the behalf of people who will find this piece of software a useful tool.

The full Changelog is available here:
http://opensips.org/pub/opensips/1.6.0/src/ChangeLog


To get the OpenSIPS 1.6.0 version, see :

website page: http://www.opensips.org/Resources/Downloads

 SF project:
https://sourceforge.net/project/showfiles.php?group_id=232389&package_id=281827&release_id=670379

Note that for the moment only the source tarballs are available. The packages (debs,rpms, etc) will be generated starting now. If anybody can help in generating packages for different distros or architectures, please let me know and I will upload them on the website.


Best regards,
Bogdan
]]> Fri, 16 Oct 2009 08:21:32 +0000 http://blog.suretecsystems.com/archives/216-guid.html Asterisk Linux Open Source OpenSIPS Suretec VoIP opensips voip http://blog.suretecsystems.com/archives/216-OpenSIPS-1.6.0-a-newmajor-release-is-out.html Suretec Telecom finds WARP Enterprise 'rock solid' http://feedproxy.google.com/~r/suretec/~3/66XKq8GY5hI/214-Suretec-Telecom-finds-WARP-Enterprise-rock-solid.html Asterisk Open Source SIP Suretec VoIP http://blog.suretecsystems.com/archives/214-Suretec-Telecom-finds-WARP-Enterprise-rock-solid.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=214 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=214 nospam@example.com (Suretec) WARP Enterprise from PIKA Makes Deploying SMB IP-PBX Applications Even Easier:

Based in Aberdeen, Scotland, Suretec Systems has recently launched a new telecom business to meet the needs of small and medium-sized businesses looking for cost-effective and highly featured telephone systems.

“PIKA’s WARP Enterprise PBX platform is the perfect fit for Suretec’s new Telecom business,” said Suretec managing director Gavin Henry. “It is so flexible in how it can be deployed and configured, yet remains a rock solid platform for any enterprise.

“Our customers have all expressed interest in not only the huge cost savings that can be achieved with open source products, but the feature richness, stability and support,” Henry added. “WARP Enterprise meets the cost targets and also saves us recurring integration expenses over the long run, with stable components that don’t churn on a yearly basis.”
]]> Tue, 13 Oct 2009 21:51:39 +0000 http://blog.suretecsystems.com/archives/214-guid.html Asterisk Linux Open Source SIP Suretec VoIP asterisk pika pikawarp voip http://blog.suretecsystems.com/archives/214-Suretec-Telecom-finds-WARP-Enterprise-rock-solid.html Create an Asterisk hotline/autodial/PLAR without Asterisk!!! http://feedproxy.google.com/~r/suretec/~3/VcSiQSNiTkM/213-Create-an-Asterisk-hotlineautodialPLAR-without-Asterisk!!!.html Asterisk Open Source SIP Suretec VoIP http://blog.suretecsystems.com/archives/213-Create-an-Asterisk-hotlineautodialPLAR-without-Asterisk!!!.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=213 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=213 nospam@example.com (Suretec) Asterisk for a customer request, sometimes you don't!!

A question from a customer yesterday:

Do you know of an IP desk telephone that can be used on a
hotline/autodial/PLAR type basis? Ie pick up one phone and the other
rings, etc.

Tricky bit... no call manager of any sort in-between... just the
phones
direct on the network.



Aastra to the rescue!!! Any of the new 67XXi ranges have a feature either per line or globally like so:

Autodial Settings

Autodial Number
Autodial Timeout


Simply add an IP address in the Autodial Number field for line 1 and when you pick up the handset it dials the other phone on that IP directly. No need to put Asterisk in between or any other system, other than pure IP.

Nice!

P.S. I'm sure most of the business grade IP phones out there can do the same.

]]> Tue, 13 Oct 2009 11:07:49 +0000 http://blog.suretecsystems.com/archives/213-guid.html Asterisk Open Source SIP Suretec VoIP aastra asterisk sip suretec telecom surevoip voip http://blog.suretecsystems.com/archives/213-Create-an-Asterisk-hotlineautodialPLAR-without-Asterisk!!!.html Aberdeen-based Suretec launches Telecom division http://feedproxy.google.com/~r/suretec/~3/k2BiKzFCZvY/211-Aberdeen-based-Suretec-launches-Telecom-division.html Asterisk Open Source SIP Suretec VoIP http://blog.suretecsystems.com/archives/211-Aberdeen-based-Suretec-launches-Telecom-division.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=211 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=211 nospam@example.com (Suretec) Open source software the key to cost-effective business phone systems, says Gavin Henry, saving tens of thousands of pounds at the outset

Aberdeen-based Suretec Systems, the successful open source IT systems specialist, has launched a telecom business to meet the needs of small and medium-sized businesses looking for cost-effective and highly featured telephone systems. Oil and gas sector companies, along with professional services, travel and public sector organisations, are all taking an interest in the huge cost savings that can be achieved with open source products – and now for their telecoms systems, too.

Aberdeen and Grampian Chamber of Commerce article - Aberdeen-based Suretec launches Telecom division

OilVoice article - Aberdeen-based Suretec launches Telecom division

Sourcewire press release - Aberdeen-based Suretec launches Telecom division

PublicTechnology.net - Aberdeen-based Suretec launches Telecom division

Gavin Henry, managing director of Suretec Systems and of newly-launched Suretec Telecom, knows how important it is for small businesses – and the public sector - to be cost-conscious, and makes sure that Suretec customers get high tech solutions to telecom questions, at a very competitive price.

‘Now that open source software is widely recognised and well received in the business market place, we are finding that the demand for open source telecom systems is also growing rapidly,’ says Gavin Henry. ‘Companies are realising that vendor independence – being free from annual licence fees to phone and software companies – is a real saving for their bottom line. And in a recession most companies are looking for these kinds of substantial savings and efficiencies.

’Asterisk and related open source telecom technologies have revolutionised the telecoms industry in recent years and provide highly cost-effective telephone systems around the world. Many also include free calls through Voice over Internet Protocol (VoIP). VoIP also offers the advantage of running both voice and data communications over a single network, which can represent a significant saving in a company’s infrastructure costs.’

As a result, Suretec’s open source telecom solutions give organisations powerful, feature-laden telephone systems at a fraction of the cost of traditional phone systems.

‘Our customers are surprised and impressed that we provide features in their system, such as voicemail, call recording and conference calling that they have paid for in the past,’ says Gavin Henry.

‘And a Suretec Telecom system will readily and easily integrate with a customer’s existing phone system, so it doesn’t have to be abandoned.’

For growing companies taking on new employees, each new employee would usually require an additional telephone and line, with an additional licence fee to be paid to the phone company. With open source telecom systems, every additional employee can be added on for just the price of their telephone handset.

Niche holiday provider, Dreamticket, was one of Suretec Telecom’s first clients, with a call centre manned by up to 80 operators, and all calls recorded to comply with FSA regulations. Habib Datoo, director of e-commerce at Dreamticket says, ‘The call recording service at Dreamticket has greatly enhanced our efficiency, and saved us more than £15,000 on the cost of the new phone system. And the VoIP system is saving us thousands of pounds per year on local and international calls – many of the oil sector businesses in the northeast of Scotland also recognise that they stand to gain financially from open source telecoms, because they make large numbers of international telephone calls.’

Suretec Telecom has worked with Dreamticket to develop a customised telephone system that allows the number of users in their call centre to fluctuate, while planning for future growth – a truly flexible system.

VoIP can be a real benefit for reducing communication and infrastructure costs, as it can enhance customer service capability, by utilising more effective web-based software applications VoIP systems require far less cabling.

Open source software also allows remote or home workers to work as if they are in the office, routing phone calls over existing data networks avoids the need for separate voice and data networks. A major benefit is that conference calling, call forwarding, automatic redial, and caller ID features that traditional telecommunication companies normally charge extra for are available for free from open source VoIP implementations such as Asterisk.

‘Many businesses are also finding that ‘on–hold marketing’ is a really effective marketing tool, and it comes free with open source telecom products like ours,’ says Gavin Henry. ‘It allows a company to speak directly to its audience in a style to suit the business. It is rapidly being adopted by professional firms across the UK, such as legal firms and accountants, where clients who are kept on hold briefly will learn more about the firm’s business while they wait.’

Typical telephone systems are also limited by their licence in the number of users that are permitted, but open source takes away that restriction, plus the users can have access to unlimited voicemail, voicemail to email, and VoIP - phone calls via their PC system.

‘In a very competitive and cost-conscious market place like we have today,’ says Gavin Henry, ‘businesses need to see a good return on their investment in a telephone system, with the maximum number of features and benefits, plus the ability of their system to grow as their business grows. Suretec Telecom has a growing client list and we are in discussions with universities and oil sector companies who are becoming aware of the benefits that open source provides.’

Ends

12 October 2009

For more information please contact:

Shirley Muir, Odyssey Communications
+44 (0)7730 852331
shirley@odysseycomms.co.uk

Gavin Henry, Suretec Telecom
+44 (0)1224 279484
ghenry@suretectelecom.com
http://www.suretectelecom.com

Note to Editors:

Suretec Telecom is a subsidiary of Suretec Systems, open source specialists based in Aberdeen, Scotland and established in 2003.
]]> Tue, 13 Oct 2009 08:06:46 +0000 http://blog.suretecsystems.com/archives/211-guid.html #asterisk #voip Asterisk Linux Open Source SIP Suretec VoIP http://blog.suretecsystems.com/archives/211-Aberdeen-based-Suretec-launches-Telecom-division.html Customer service contacts you at the weekend Wow!! http://feedproxy.google.com/~r/suretec/~3/vlJRwvUL6zg/209-Customer-service-contacts-you-at-the-weekend-Wow!!.html Open Source Suretec http://blog.suretecsystems.com/archives/209-Customer-service-contacts-you-at-the-weekend-Wow!!.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=209 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=209 nospam@example.com (Gavin Henry) GladServ Ltd. kindly called us up on a Sunday evening to let us know emails we bouncing.

Now that is customer service!

Gavin.
]]> Mon, 12 Oct 2009 09:19:13 +0000 http://blog.suretecsystems.com/archives/209-guid.html http://blog.suretecsystems.com/archives/209-Customer-service-contacts-you-at-the-weekend-Wow!!.html OpenLDAP 2.4.19 Released http://feedproxy.google.com/~r/suretec/~3/LvpP_3D0NSQ/208-OpenLDAP-2.4.19-Released.html Open Source OpenLDAP Suretec http://blog.suretecsystems.com/archives/208-OpenLDAP-2.4.19-Released.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=208 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=208 nospam@example.com (Suretec) OpenLDAP 2.4.19 is now officially out. Download now and review the final changes list:


OpenLDAP 2.4.19 is now available for download as detailed on our
download page:
http://www.openldap.org/software/download/

and should soon be available on all official mirrors:
ftp://ftp.openldap.org/pub/OpenLDAP/MIRRORS

This is a maintenance release and is made available for general use.
Users of OpenLDAP Software are encouraged to upgrade.

Significant contributors to this release include:
Howard Chu (Symas Corp)
Hallvard Furuseth (University of Oslo)
Quanah Gibson-Mount (Yahoo! Inc)
Ralf Haferkamp (SUSE Linux)
Pierangelo Masarati (Politecnico di Milano)
Rein Tollevik (Basefarm AS)


OpenLDAP 2.4.19 Release (2009/10/06)
Fixed client tools with null timeouts (ITS#6282)
Fixed slapadd to warn about missing attrs for replicas (ITS#6281)
Fixed slapd acl cache (ITS#6287)
Fixed slapd tools to allow -n for conversion (ITS#6258)
Fixed slapd-ldap[?] with null timeouts (ITS#6282)
Fixed slapd-ldap with strong binds with relay/translucent
(ITS#6296)
Fixed slapd-ldif buffer overflow (ITS#6303)
Fixed slapo-auditlog comments when modifying (ITS#6286)
Fixed slapo-dynlist lock leak (ITS#6308)
Fixed slapo-pcache cache corruption (ITS#6242)
Fixed slapo-sssvlv sort control dereferencing (ITS#6288)
Fixed contrib/autogroup segfaults (ITS#6279)
Fixed contrib/nssov getgroupbymembers (ITS#6291)
Fixed contrib/smbk5pwd rpath linking (ITS#6323)
Build Environment
Fixed --enable-deref support (ITS#6311)
Fixed contrib/autogroup default libtool path (ITS#6284)
Deleted nadf.schema (ITS#6140)


MD5 (openldap-2.4.19.tgz) = 4a6dab2711fcf141f19bb680bc335887
SHA1 (openldap-2.4.19.tgz) = 4a78acae0dd6d51d22ff50eef77912e59b31779a


Keep an eye on the Symas Release Notices site for when Symas OpenLDAP is at 2.4.19.

Suretec.
]]> Tue, 06 Oct 2009 09:02:25 +0000 http://blog.suretecsystems.com/archives/208-guid.html Linux Open Source OpenLDAP Suretec http://blog.suretecsystems.com/archives/208-OpenLDAP-2.4.19-Released.html Updated LDAP RFCs drafts - "LDAP as a Network Information Service" and "Password Policy for LDAP Directories" http://feedproxy.google.com/~r/suretec/~3/zn5ZdDtApJA/207-Updated-LDAP-RFCs-drafts-LDAP-as-a-Network-Information-Service-and-Password-Policy-for-LDAP-Directories.html Open Source OpenLDAP Suretec http://blog.suretecsystems.com/archives/207-Updated-LDAP-RFCs-drafts-LDAP-as-a-Network-Information-Service-and-Password-Policy-for-LDAP-Directories.html#comments http://blog.suretecsystems.com/wfwcomment.php?cid=207 0 http://blog.suretecsystems.com/rss.php?version=2.0&type=comments&cid=207 nospam@example.com (Gavin Henry) OpenLDAP sets the standard for being the most standards based LDAP[?] directory, you'll be pleased to know that our partners Symas are keeping everyone updated about the wonderful world of collaboration in the LDAP world and in the process updating some much needed draft RFCs.

So, when you've got a second have a read of:

Password Policy for LDAP Directories - draft-behera-ldap[?]-password-policy-10.txt

and

An Approach for Using LDAP as a Network Information Service - draft-howard-rfc2307bis-02.txt

Gavin.
]]> Mon, 17 Aug 2009 09:10:43 +0000 http://blog.suretecsystems.com/archives/207-guid.html Directory Services Disaster Recovery Enterprise Backups Enterprise Directory Fedora Directory Server IAM IDM LDAP LDAP Replication LDAP Schema Linux Open Source OpenDS OpenLDAP Suretec Symas Symas OpenLDAP apacheds passwords http://blog.suretecsystems.com/archives/207-Updated-LDAP-RFCs-drafts-LDAP-as-a-Network-Information-Service-and-Password-Policy-for-LDAP-Directories.html