2. Survey – E G Swingler & Sons will carry out a survey for the client as per instructed. All surveys are subject to a charge, which is refundable if instruction is given thereafter to complete the required works.

3. Instruction detailing acceptance for client is required in writing before works commence, either written letter or via email. We require written acceptance 7 days prior to the works commencement date, within this 7 day period the client has the right to cancel the order.

4. The contract between E G Swingler & Sons and the client is valid for 9 months from the quotation date. After this time it may be necessary to re-quote due to the increase cost of materials.

5. After written acceptance of Quotation has been received by E G Swingler & Sons, if material or labour cost increases are incurred by E G Swingler & Sons this will not be passed on to the client if written acceptance is made within 9 months of Quotation date.

6. E G Swingler & Sons cannot be held responsible for extension of specified times on contracts due to delays caused by additional instruction by the client, third parties, unavailability of materials from third parties, adverse weather conditions, explosions or circumstances beyond our control, *force majeure.

7. Any materials on site in conjunction with each contract remain the property of E G Swingler & Sons until all monies are paid in full.

8. All materials or works damaged by third parties remain the responsibility of the client whilst works are in progress. Client must pay for any damage/loss of materials or works by third parties unless valid proof is produced that E G Swingler & Sons have been negligent.

9. All invoices are strictly nett and are due for payment within 14 days of invoice date unless otherwise agreed; Any invoices unpaid 40 days after invoice date will be subject to an interest charge of 2% above base.

10. E G Swingler & Sons carry full Public and Employers Liability Insurances, Health & Safety Policy and Risk Assessments where necessary. Public Liability Insurance… £5,000,000. Employers Liability Insurance… £10,000,000.

11. All invoices are subject to VAT at standard rate unless otherwise stated due to special conditions i.e. New Build or Listed Status.

12. Contracts with retention clause must have conditions specified within the contract. All conditions stating 5% retention to be held on each invoice with 2.5% being released on completion must be paid within 28 days of the final invoice. The final 2.5% remaining to be paid after the 12 month defect has ended, must be paid at that time provided no defects are found within E G Swingler & Sons workmanship.

13. Guarantees issued by E G Swingler & Sons on New Roofing works completed will be honoured for a period of 12 years from completion of works. However Guarantees will become null and void if any damage is caused by third parties, adverse weather conditions, subsidence, *force majeure.

14. E G Swingler & Sons are very conscientious of our work and would like the opportunity to take photographs of various aspects of works completed. If you object to photographs being taken of your roof when completed, please inform our office in writing. These photographs may be used for E G Swingler & Sons advertising but pleased be assured that no details will ever be revealed as to the identity of the building or area.

*Force majeure is considered to be “an act of God” or an occurrence outside the control of the parties, which impacts or delays the project. Force majeure includes issues such as unusually severe weather, labour strikes, natural disaster, or governmental actions/changes in law that negatively impact the work.

We have a page to explain our company’s terms and conditions, all of which appear on the reverse of our letterhead. Our terms and conditions are online to help you decide if our services are right for you.

We also have an online contact form that allows you to send any enquiries directly to our office. You can use this form to ask about any queries you may have, or to book a no obligation quotation. We will get back to you as soon as possible either by email or phone.

Please feel free to take a look around our new site and if you would like to find out anymore information on our service then call us on 01604 833500.