sys 64738When the mind is in NOP take a BRK or reset2011-10-26T08:26:37Zhttp://sys64738.se/feed/WordPresshttp://creativecommons.org/licenses/by-sa/3.0/http://creativecommons.org/images/public/somerights20.gifKristian Norling<![CDATA[Presentation: In search for a good practice of finding information]]>http://sys64738.se/?p=4342011-03-07T18:29:13Z2011-03-07T18:27:07Z<p>Presentation at the Intrateam Event in Copenhagen, 3rd of March 2011</p><div
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style="padding:5px 0 12px"> View more <a
href="http://www.slideshare.net/" onclick="urchinTracker('/outgoing/www.slideshare.net/?referer=');">presentations</a> from <a
href="http://www.slideshare.net/kristiannorling" onclick="urchinTracker('/outgoing/www.slideshare.net/kristiannorling?referer=');">Kristian Norling</a></div></div> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/EU9KFHV4lmE" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/0http://sys64738.se/2011/03/presentation-in-search-for-a-good-practice-of-finding-information/Kristian Norling<![CDATA[The Introduction to Intranets wiki is launched!]]>http://sys64738.se/?p=4292011-02-07T19:36:16Z2011-02-07T19:36:16ZContinue reading →]]><p>Today the wiki for the “<a
href="http://introductiontointranets.com/" onclick="urchinTracker('/outgoing/introductiontointranets.com/?referer=');">Introduction to Intranets</a>” book project went live!</p><p>We already have a few great <a
href="http://introductiontointranets.com/wiki/Contributors" onclick="urchinTracker('/outgoing/introductiontointranets.com/wiki/Contributors?referer=');">contributors on board</a>, but it would be awesome if more of you practitioners and experts wanted to contribute, so please join in.</p><p>Read more <a
href="http://introductiontointranets.com/wiki/Main_Page" onclick="urchinTracker('/outgoing/introductiontointranets.com/wiki/Main_Page?referer=');">about the project</a>, follow <a
href="http://twitter.com/intraintro" onclick="urchinTracker('/outgoing/twitter.com/intraintro?referer=');">@IntraIntro</a>, join the projects <a
href="http://www.pivotaltracker.com/projects/219079" onclick="urchinTracker('/outgoing/www.pivotaltracker.com/projects/219079?referer=');">Pivotal Tracker place</a>.</p><p>See you there!</p> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/BdvyNdMmMUA" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/3http://sys64738.se/2011/02/the-introduction-to-intranets-wiki-is-launched/Kristian Norling<![CDATA[[Updated] What would you want from an introduction to Intranets book?]]>http://sys64738.se/?p=3342011-01-30T21:37:25Z2011-01-26T20:25:19ZContinue reading →]]><p><strong>Update:</strong> Project started. More info soon, stay tuned.</p><p>When I started working on intranets there were not many books to read, nor were there basically any websites or other sources of information or knowledge, like colleagues or experienced intranet professionals, to learn from. I wish there had been so I wouldn’t have made the unnecessary universal mistakes that anyone can make when working on intranets. There are mistakes you will make regardless of course, to fail is one very important way to gain experience, so do embrace failures when they happen and learn from them.</p><p>Today there are many books on the intranet subject written by very knowledgeable experts. Books like: “<a
href="http://www.facetpublishing.co.uk/title.php?id=734-0" onclick="urchinTracker('/outgoing/www.facetpublishing.co.uk/title.php?id=734-0&referer=');">The Intranet Management Handbook</a>” by <a
href="http://twitter.com/#!/IntranetFocus" onclick="urchinTracker('/outgoing/twitter.com/_/IntranetFocus?referer=');">Martin White</a>, “<a
href="http://www.steptwo.com.au/products/designing-intranets" onclick="urchinTracker('/outgoing/www.steptwo.com.au/products/designing-intranets?referer=');">Designing intranets: creating sites that work</a>” by <a
href="http://twitter.com/#!/s2d_jamesr" onclick="urchinTracker('/outgoing/twitter.com/_/s2d_jamesr?referer=');">James Robertson</a>, “<a
href="http://www.gerrymcgovern.com/killer-web-content.htm" onclick="urchinTracker('/outgoing/www.gerrymcgovern.com/killer-web-content.htm?referer=');">Killer Web Content</a>” by <a
href="http://twitter.com/#!/gerrymcgovern" onclick="urchinTracker('/outgoing/twitter.com/_/gerrymcgovern?referer=');">Gerry McGovern</a> and of course there are many, many more books on intranets in English (<a
href="http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Dstripbooks&field-keywords=intranet&x=0&y=0" onclick="urchinTracker('/outgoing/www.amazon.com/s/ref=nb_sb_noss?url=search-alias_3Dstripbooks_amp_field-keywords=intranet_amp_x=0_amp_y=0&referer=');">2,002 results on Amazon.com</a>). In Swedish (my native language) there are only <a
href="http://www.bokus.com/cgi-bin/product_search.cgi?search_word=intran%E4t&language=&ac_used=no" onclick="urchinTracker('/outgoing/www.bokus.com/cgi-bin/product_search.cgi?search_word=intran_E4t_amp_language=_amp_ac_used=no&referer=');">two books currently sold</a> that are about intranets, one is written by the foremost Swedish intranet expert <a
href="http://twitter.com/#!/fredrikwacka" onclick="urchinTracker('/outgoing/twitter.com/_/fredrikwacka?referer=');">Fredrik Wackå</a>, “<a
href="http://www.wpr.se/radgivning/kop-webbredaktorens-handbok/" onclick="urchinTracker('/outgoing/www.wpr.se/radgivning/kop-webbredaktorens-handbok/?referer=');">Webbredaktörens handbok</a>“. There are many very good intranets related blogs and other excellent sources of all things intranet like “<a
href="http://www.intranetexperience.com/ourblog/intranet-wiki/" onclick="urchinTracker('/outgoing/www.intranetexperience.com/ourblog/intranet-wiki/?referer=');">Intranet Wik</a>i” by <a
href="http://twitter.com/#!/seanrnicholson" onclick="urchinTracker('/outgoing/twitter.com/_/seanrnicholson?referer=');">Sean R Nicholson</a> and “<a
href="http://intranetlounge.com/" onclick="urchinTracker('/outgoing/intranetlounge.com/?referer=');">Intranet Lounge</a>” by <a
href="http://twitter.com/#!/baszurburg" onclick="urchinTracker('/outgoing/twitter.com/_/baszurburg?referer=');">Bas Zurburg</a>.</p><p>I think these books and web sites are for experienced intranet people and are too specialized for many people interested in understanding what an intranet is. Who are those people you might ask? Well I’m thinking students, beginners, managers, IT-specialist, people in other lines of business, etc. This leads me to think there is an audience for a introductory book to intranets, and thus there is also a market.</p><p>So this is my wish list for the content of a book for beginners about intranets, let us call it: “Introduction to Intranets”. A book that you could give to a senior manager. Or anyone else that needs to understand what an intranet is all about.</p><p><strong>Please give feedback about this idea.</strong> What is missing? What is important? Anything unimportant that should be removed? <strong>Would you like to contribute to a book project like this?</strong> I would love any comments, tweets, DM, mails, blog posts about this.</p><p><strong>Note: </strong>I would very much like to do and be a part of a book project like this. And I would like there to be both a <strong>Swedish</strong> and an <strong>English</strong> version of this book. The two books could have different experts and practitioners contributing, so the content could essentially be different, but have the same outline.</p><h2>The idea</h2><p>The book should be an anthology, edited by a team and written by practitioners and experts in the field of intranets. It should cover all different aspects of an intranet, but on an introductory level. The book should be divided into sections with several chapters. A chapter introduces a new subject, written by an expert, that is relevant for intranets and ends with references and links to further reading in blogs and books. There should of course be links to videos where applicable. All links are also represented as <a
href="http://en.wikipedia.org/wiki/QR_Code" onclick="urchinTracker('/outgoing/en.wikipedia.org/wiki/QR_Code?referer=');">QR Codes</a> for easy access. All chapters (or even sub-chapters) also have a (use) case related to the subject written by a practitioner. There should also be as many screen shoots and illustrations as possible.</p><p>The whole book is written in a open crowdsourced, collaborative way and licensed under a <a
href="http://creativecommons.org/" onclick="urchinTracker('/outgoing/creativecommons.org/?referer=');">creative commons licence</a> (BY-SA). The book itself should be no less than 100 pages and no more than 200 pages. It should be free to read on the web. But you would have to pay for the ebook or the printed version. The project does not aim to be profitable (although that never hurts), there are other benefits for those participating like exposure, speaking opportunities etc.</p><p>For example, a collaborative tool like Google Docs or a Wiki could be used when writing the book. To manage the project a tool for agile projects like <a
href="http://www.pivotaltracker.com" onclick="urchinTracker('/outgoing/www.pivotaltracker.com?referer=');">Pivotaltracker</a> would be perfect? And since commenting (maybe even editing?) is open for all members of the book community, the book hopefully should contain lots of interesting references, links, cross-checked facts, opinions, quotes and interesting facts and stats from a lot of intranets provided by the the readers! Each chapter is also peer reviewed by at least one expert and one practitioner. Extra material and bonus chapters can be added continuously. Screenshots and illustrations should all be downloadable.</p><p>This is how the outline works:</p><h2><span
style="color: #000000; line-height: 35px;">Section</span></h2><ul><li>Chapter<ul><li>Sub-chapter</li></ul></li></ul><p>So here’s my idea for an outline (index) for the book:</p><p>—————————————————-</p><h2>What’s an intranet?</h2><ul><li>Introduction to intranets</li><li>History and evolution of intranets</li><li>Definition of an Intranet</li></ul><h2>Managing the intranet</h2><ul><li>Goal & Vision</li><li>Ownership</li><li>Management buy-in</li><li>Strategy</li><li>Governance</li><li>Budget</li><li>ROI</li><li>Key performance indicators</li><li>Evaluation techniques</li><li>Information architecture</li><li>Entry point (home page) strategies and models</li><li>Customization and personalization</li></ul><h2>Organisation</h2><ul><li>How to organise the intranet team?<ul><li>The team of one</li></ul></li><li>Decentralizing intranet roles or managing decentralized roles</li><li>The roles of a intranet team<ul><li>The intranet manager</li><li>The analyst</li><li>The strategist</li><li>The content editor</li><li>The search editor</li><li>The community manager</li><li>The developer</li></ul></li></ul><h2>Understanding what the organisation wants from the intranet and impact on the organization</h2><ul><li>What do the managers want?</li><li>What do the users want?</li><li>And how can I understand what they want?<ul><li>Effect management, Customer keywords, Card sorting</li></ul></li><li>User adoption</li><li>Intranet marketing</li><li>Changing roles for Communication, IT, HR</li><li>Middle management adoption</li></ul><h2>The social dimension</h2><ul><li>Management perspective</li><li>User Perspective</li><li>Techniques<ul><li>Blogs</li><li>Wikis</li><li>Commenting</li><li>Filter function</li></ul></li><li>Networks</li></ul><h2>Functions of an intranet</h2><ul><li>Information<ul><li>Content management</li><li>The editorial process</li><li>Content</li><li>Content from other sources</li><li>User created content</li><li>Metadata and tagging</li></ul></li></ul><ul><li>Information flow<ul><li>Real-time Publishing</li><li>Syndication</li><li>Push and pull</li><li>Semantic web</li></ul></li></ul><ul><li>Services<ul><li>Forms</li><li>People finder</li><li>Search</li><li>Document management</li><li>Integration of other systems</li></ul></li></ul><h2>Designing the intranet</h2><ul><li>Wire frames</li><li>Interaction design</li><li>Branding</li></ul><h2>Developing the intranet</h2><ul><li>Project management</li><li>Development process</li><li>Continuous development</li><li>The eternal beta</li></ul><h2>Web Tech</h2><ul><li>Web standards</li></ul><h2>The tools of the trade</h2><ul><li>Web Content Management<ul><li>Document management</li></ul></li><li>Search (metadata and tagging)</li><li>Collaboration tools</li></ul><h2>Selecting a tool</h2><ul><li>Procurement</li><li>Commercial of the shelf</li><li>Open source</li><li>In-house development</li></ul><h2>Future trends</h2><ul><li>Mobile</li><li>Location based information</li><li>Location based services</li><li>Semantic web</li><li>Sentiment analysis</li><li>Gameification</li><li>Collective thinking<ul><li>Ideation</li><li>Prediction markets</li></ul></li></ul> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/SOLGXFCluXE" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/25http://sys64738.se/2011/01/what-would-you-want-from-an-introduction-to-intranets-book/Kristian Norling<![CDATA[Thoughts on a mobile phone enhanced intranet]]>http://sys64738.se/?p=3312011-01-13T18:12:24Z2011-01-11T22:06:12ZContinue reading →]]><p>I have been thinking about the concept of mobile and intranet since I got my first iPhone two years ago and I started to use it to access the internet. (My previous phones did have the capability for internet and web access, but it was not implemented well at all, due to bad browsers etc…) But what about the mobile phone and the intranet?</p><p><strong>Note:</strong> The mobile phones I’m referring to here are phones that have the same capabilities as recent iPhones, Androids, WP7 etc. Desktop = a desktop computer with a web browser.</p><p>My dear colleague <a
href="https://twitter.com/#!/kristofferolin" onclick="urchinTracker('/outgoing/twitter.com/_/kristofferolin?referer=');">Kristoffer Olin</a> pitched the idea of an “iPhone-like” intranet to me more than a year ago. And it’s a very good idea. But not in the way I first imagined it…</p><p>In December of 2010 James Robertson published a a very good post “<a
href="http://www.steptwo.com.au/papers/cmb_sixmobilethings/index.html" onclick="urchinTracker('/outgoing/www.steptwo.com.au/papers/cmb_sixmobilethings/index.html?referer=');">What six things do staff want on their mobile devices?</a>“. But I thought there was something missing…</p><p>2011 started and one of the first things that happened was the publishing of the annual Norman Nielsen Groups report “<a
href="http://www.nngroup.com/reports/intranet/design/" onclick="urchinTracker('/outgoing/www.nngroup.com/reports/intranet/design/?referer=');">Intranet Design Annual 2011: Year’s 10 Best Intranets</a>“. The report highlighted the fact that <a
href="http://www.useit.com/alertbox/intranet_design.html" onclick="urchinTracker('/outgoing/www.useit.com/alertbox/intranet_design.html?referer=');">60% of the winners</a> had a mobile intranet. Of course users should be able to access and use the intranet with a mobile. Quite obvious, so there should be something more…</p><p>And RWW pointed out that <a
href="http://www.readwriteweb.com/enterprise/2010/01/top-intranets-of-2010-embrace.php" onclick="urchinTracker('/outgoing/www.readwriteweb.com/enterprise/2010/01/top-intranets-of-2010-embrace.php?referer=');">one of the winners even had an iPhone app</a>. Ahh, the app store experience a very good way to distribute intranet functionality to the users. Almost there, still something missing…</p><p>Then I started to realise. In order to really unleash the potential of accessing and using the intranet on a mobile phone, it really would have to be more than (just) a mobile version of the current (content based) intranet. That is just the first step and should be considered an absolute minimum in terms of user/business needs…</p><p>What’s really interesting is to use all that extra functionality available for those that use a mobile phone. Since a mobile phone has a lot more sensors than the desktop computer, why not use them? We now have an <a
href="http://www.youtube.com/watch?v=sfEbMV295Kk" onclick="urchinTracker('/outgoing/www.youtube.com/watch?v=sfEbMV295Kk&referer=');">Internet of things</a>. So what I’m thinking is an <strong>intranet of things</strong>… I’m thinking about stuff like location based services and information, push notifications, alerts, live video, augmented reality, etc.</p><p>Of course it could be a problem if the user interfaces (UI) between the desktop, mobile and tablet versions of the intranet are very different.</p><p>This is what I think a mobile enhanced intranet would be like:</p><h2>User interface</h2><p>A user interface for the intranet should be straight-to-the-point. No fuzz, just give me what I want and then I’ll go on with my work. The UI needs to feel familiar, so there should be many design elements shared between the desktop/mobile/tablet versions of the intranet. A version of the intranet only means that different stylesheets (or themes) are applied to enable access to an optimized version for each device type.</p><h3>HTML5</h3><p>Naturally a user interface for a mobile intranet should be built on HTML5. One day, when all archaic browsers like IE6. IE7 and IE8 etc. are extinct, then the desktop browser based intranet also can take advantage of all the useful stuff that comes with HTML5. It is possible to build practically every application in HTML5 instead of making apps. W3C has already published <a
href="http://www.w3.org/2010/09/MWABP/" onclick="urchinTracker('/outgoing/www.w3.org/2010/09/MWABP/?referer=');">Mobile Web Applications Best Practice</a>. If the intranet applications are built with HTML5, the users can use the intranet with any recent mobile phone with a good browser.</p><p>By starting to use HTML5 for the mobile intranet, It is possible to re-use applications built for the mobile on the desktop. It is important to learn how to best leverage the possibilities that come with HTML5. A big step towards the intranet as <a
href="http://markmorrell.wordpress.com/2010/07/21/intregrate-your-intranet-to-be-the-preferred-way-to-work/" onclick="urchinTracker('/outgoing/markmorrell.wordpress.com/2010/07/21/intregrate-your-intranet-to-be-the-preferred-way-to-work/?referer=');">the way of working</a> (<a
href="http://netjmc.com/intranet-fundamentals/intranet-digital-workplace-or-workplace-web-or-intranet" onclick="urchinTracker('/outgoing/netjmc.com/intranet-fundamentals/intranet-digital-workplace-or-workplace-web-or-intranet?referer=');">aka the digital workplace</a>)…</p><h3>App-like</h3><p>App stores seems to be successful because they are easy to use. So why not take it to the intranet, but in a much more simple way. Distribution of functions could be as easy as being able to save an app-like icon to your phone (that actually just is a bookmark). That makes it easy to re-access often used functionality. Maybe the desktop version of the intranet should be using the same app store metaphor?</p><h2>Geo-positioning and location based information</h2><p>In a recent jboye.com blog post <a
href="https://twitter.com/#!/Risgaard" onclick="urchinTracker('/outgoing/twitter.com/_/Risgaard?referer=');">Martin Risgaard</a> talked about his view on <a
href="http://www.jboye.com/blogpost/foursquare-useful-for-b2b-online-professionals/" onclick="urchinTracker('/outgoing/www.jboye.com/blogpost/foursquare-useful-for-b2b-online-professionals/?referer=');">location based services</a>(LBS) after using <a
href="http://foursquare.com/" onclick="urchinTracker('/outgoing/foursquare.com/?referer=');">Foursquare</a>. Martin thinks that information based on location is a big thing, but not around the corner. Well, I agree with Martin, but I also do think that location based information (LBI) will happen very soon.</p><p>If the idea of checking-in is applied to the intranet [clarification: I actually mean both using geo-positioning and the authenticated check-in when using the term in the text below]; it could be used for getting important information related to current location. For example giving directions to meeting room, information about vacant parking lots nearby, the menu at the cafeteria, “the elevator is closed for maintenance , please take the stairs”, There is a lot of information that is based on location. We could also give the user information related to future locations. If for example calender booking has the information where the next meeting is located, then why not send push notification that gives directions if the user never has checked-in there before?</p><p>If the users check-in (LBS) then all sorts of tips by other users could be displayed. What’s nearby? Are there any copiers nearby? Where are the toilets? Is there an empty desk I could use nearby, before the next meeting? This is of course based on the fact that the people that ordinarily occupies the desk are somewhere else according to their calendars…</p><p>[Added 2011-01-13] Here’s an <a
href="http://actu.epfl.ch/news/lepfl-sort-son-application-pour-smartphones-le-poc/" onclick="urchinTracker('/outgoing/actu.epfl.ch/news/lepfl-sort-son-application-pour-smartphones-le-poc/?referer=');">example of an implementation from EPFL</a> (thanks to <a
href="http://twitter.com/ernstdecsey" onclick="urchinTracker('/outgoing/twitter.com/ernstdecsey?referer=');">@ernstdecsey</a> for the link) for what is described above. Very cool. There’s truth in the phrase: “…there’s an app for that”.</p><p>Of course the check-in could be used to look for colleagues nearby or even find expertise, via the corporate directory, that are nearby… There are endless possibilities for making working life a little bit easier with the help of location based information.</p><h2>Push notifications and alerts</h2><p>Important information at the right time and the right position. Imagine what happens if we combine time and location based information and push notifications? For example if leaving work later than usual, users could be reminded of the fact that; the alarm will automatically be set in 15 minutes, or that the back entrance is closed after 18.00 – use the main entrance when leaving the building. Or, today the water is shut off between 10.30 and 11.00 for maintenance.</p><p>Another scenario. IT could alert users that a certain system is down and when it is expected to be working again. Or that the Wi-fi or network is down (remember we are using a mobile here). In case of emergencies push notifications of course can be really useful.</p><p>Also, very important organisational news can be pushed to most users at the same time, even if not sitting at the desk or even at work. So everyone feels equally informed.</p><h2>Images and scanning</h2><p>Another very interesting thing is the use of the built in camera to identify objects via their barcode or their shape and size. Already used for shopping, this could also be very useful at work. All kinds of stuff have barcodes, if scanned via a mobile phone, the barcode can be used for looking up and comparing prices in a shop before deciding to make a purchase. But what if we attached <a
href="http://en.wikipedia.org/wiki/QR_Code" onclick="urchinTracker('/outgoing/en.wikipedia.org/wiki/QR_Code?referer=');">QR Codes</a> or barcodes to, for example, printers? Instead of looking up the price, why not link to a basic user manual? Or scan the QR Code for easier reporting, when telling the office support that a specific printer is broken? The QR Codes can also be used when ordering new office supplies.</p><p>Help people remember important information by adding QR Codes to all documents, so that they can scan the QR Code and “bookmark” it. This is good for remembering a URL, a document name and it’s contents or any other piece of information. Add it to business cards for easy import to the mobile phones address book.</p><p>When introducing new hires to the workplace, why not make them check-in at places, scan barcodes etc. just to make them do the stuff that is good to know when newly hired…</p><h2>Live video</h2><p>Many mobiles also have decent video cameras. Wouldn’t it be great if IT support could have a live stream, showing them what kind of problems the user wants them to help her with? Again, many help desks use remote desktoping, but that only works if the network is working properly… Live streams seems very useful for help desk issues. Why not get the immediate reactions of colleagues to a presentation made by someone, live? Or get the help of colleagues and they actually can see what the problem is through the live video stream.</p><h2>Authentication and NFC</h2><p>Mobile phones are also excellent for providing secure access to systems. The mobile could be used for providing <a
href="http://en.wikipedia.org/wiki/Two-factor_authentication" onclick="urchinTracker('/outgoing/en.wikipedia.org/wiki/Two-factor_authentication?referer=');">two factor authentication</a>. With <a
href="http://en.wikipedia.org/wiki/Near_field_communication" onclick="urchinTracker('/outgoing/en.wikipedia.org/wiki/Near_field_communication?referer=');">Near Field Communication</a> (NFC) technology starting to be added into mobiles, then it could easily be used for opening doors (if there is such a system in place). NFC could also be used for internal billing purposes.</p><h2>Conclusion</h2><p>Phew, that was some of the possibilities I see for a mobile phone enhanced intranet. Many of them might not be right for your intranet, or they have no business value, or they are too expensive to develop etc. Remember that these were <em>my thoughts on the mobile phone enhanced intranet</em>.</p><p>Nothing of what I have described in this post is something we have where I work. The foundation for it is there, a lot of the plumbing is in place. It’s just a matter of building it then…</p><p>As always I really, really appreciate your thoughts, feedback, comments, tweets. If you have done, or you know someone who has done, some of the things described in this post. I will be very happy to update the blog post with that information.</p><p>Links to other good posts on mobile intranets:</p><p><a
href="http://imjon.com/2010/12/06/intranets-time-to-think-differently/" onclick="urchinTracker('/outgoing/imjon.com/2010/12/06/intranets-time-to-think-differently/?referer=');">Intranets: time to think differently</a> and <a
href="http://imjon.com/2011/01/11/7dayintranet/" onclick="urchinTracker('/outgoing/imjon.com/2011/01/11/7dayintranet/?referer=');">Develop your intranet in a week</a> by <a
href="http://twitter.com/#!/DigitalJonathan" onclick="urchinTracker('/outgoing/twitter.com/_/DigitalJonathan?referer=');">Jonathan Phillips</a></p> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/M9zcvg_s8AI" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/14http://sys64738.se/2011/01/thoughts-on-a-mobile-phone-enhanced-intranet/Kristian Norling<![CDATA[What features should an intranet WCM have?]]>http://sys64738.se/?p=3102010-12-17T09:38:45Z2010-12-16T19:47:13ZContinue reading →]]><p>Lately (actually the last few years) I have been thinking about what features a new “next generation” Web Content Management (WCM) system should have. What should it be like in order to work well on the intranet, so that we can take the information creation/updating to the next level. A few things that I think would be important:</p><ul><li>Open source, with a vital community, wide selection of plugins/add-ons and a good ecosystem of system integrators and developers.</li><li>An excellent editor (or even better – a choice of editors)</li><li>Themes (so consistent branding can be achieved)</li><li>Out-of-the box accessibility</li><li>100% open standards support</li><li>HTML5 (esp. important for mobile access)</li><li>Dublin Core metadata, with custom extensibility</li><li>Atom built-in (publishing and subscription)</li><li>PubSubHubbub (for distribution) [added 17th of december]</li><li>Semantic web support (RDF, RDFa, Microformats) built-in or via plug-ins</li><li>Easy to integrate with Lucene/Solr search</li><li>Ability to create instances (new sites) with a different theme and set of plug-ins</li><li>CMIS for integration with existing file/image repositories (e.g. Alfresco)</li><li>All changes to an article/post should be logged (for traceability)</li><li>…</li></ul><p>I have intentionally not mentioned anything directly (or only) related to system administration. The focus on this is list is on the information lifecycle (creation, updating, deletion), distribution, findability, presentation and traceability.</p><p>What features would you like to have? What is missing?</p><p>I would really appreciate your feedback, comments and ideas!</p> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/fSGFKPEDUy4" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/4http://sys64738.se/2010/12/what-features-should-an-intranet-wcm-have/Kristian Norling<![CDATA[Information flow part 5: Real-time information syndication and search on our intranet]]>http://sys64738.se/?p=982010-12-16T18:25:34Z2010-12-09T21:17:38ZContinue reading →]]><p>The lack of real-time publishing and distribution (syndication), has been and still is, a problem on our intranet. In order to ensure that the users on our intranet has the right information on the right time, we have to be sure that the information is instantly available and constantly flowing. To make that possible we have decided to use Atom and PubSubHubbub!</p><p><strong>Note:</strong> I use the concept of real-time as perceived by users, even though there is a latency under one second e.g. between publishing and indexing.</p><h2>Why Atom?</h2><p>We have decided to use <a
href="http://en.wikipedia.org/wiki/Atom_(standard)" onclick="urchinTracker('/outgoing/en.wikipedia.org/wiki/Atom_standard?referer=');">Atom</a> as the distribution format because it is readable, extensible, and widely available. We already use Atom for our feeds. It also helps that important future standards that we are about to start using, for example <a
href="http://activitystrea.ms/" onclick="urchinTracker('/outgoing/activitystrea.ms/?referer=');">Activity streams</a>, are based on Atom. The <a
href="http://www.opensearch.org/Home" onclick="urchinTracker('/outgoing/www.opensearch.org/Home?referer=');">Open Search</a> standard which we have implemented in our search also uses Atom.</p><h2>The problem is polling</h2><p>The problem with information distribution has been the delay between publishing in one system and the re-publishing (syndication) of the information to other places and systems. Traditionally we have done this via RSS/Atom feeds. The problem with feeds are that the other system has to do repeated polling of the feed just to check if there is new information. This puts a strain on many systems, since a lot of RSS/Atom implementations for feeds I have experienced are crap.</p><p>For example building a RSS-feed using the standard template for RSS in our current Web Content Management (WCM) solution. The whole tree-structure is traversed each time the RSS-feed is polled to check if there is any new items to add to the RSS-feed. This is problematic if a landing page/start page for a sub site on our intranet displays a couple of RSS-feeds from other sub sites, let’s say 5 feeds. So every time a user lands on the page, it gets the 5 RSS-feeds. Each one of the 5 RSS-feeds is “constructed” by traversing the tree structure (which equals the navigation structure), checking the database for new items. Lets assume that we have a new visitor every 10 seconds for the particular landing page. That means 30 RSS-polls per minute. Multiply this by the number of sub-sites we have with RSS-feeds (≈100) and you might understand the problem.</p><p>Ok, I’m fully aware that this solution is neither well programmed, implemented or elegant. The template should not traverse the tree for each RSS poll. We should also use a cache. But remember we do not want any delay between publishing and re-publishing (distribution/syndication). So a cache does not work very well.</p><h2>The solution is Push</h2><p><a
href="http://www.youtube.com/watch?v=B5kHx0rGkec" onclick="urchinTracker('/outgoing/www.youtube.com/watch?v=B5kHx0rGkec&referer=');">This is a great video</a> made by the PubSubHubbub (PuSH) team explaining the problems with polling and the promise of push through PubSubHubbub.</p><p><object
style="width: 425px; height: 350px;" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="350" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param
name="src" value="http://www.youtube.com/v/B5kHx0rGkec" /><embed
style="width: 425px; height: 350px;" type="application/x-shockwave-flash" width="425" height="350" src="http://www.youtube.com/v/B5kHx0rGkec"></embed></object></p><p>We can now distribute information in real-time between producer and consumer. Also the syndication of information is made easier since the PuSH-server can join several feeds together and distribute them as one feed to the subscriber.</p><div
id="attachment_294" class="wp-caption aligncenter" style="width: 650px"><a
href="http://sys64738.se/wp-content/uploads/2010/12/real-time-publishing-and-search2.png"><img
class="size-full wp-image-294" title="Real-time publishing and search with Atom and PubSubHubbub" src="http://sys64738.se/wp-content/uploads/2010/12/real-time-publishing-and-search2.png" alt="Real-time publishing and search with Atom and PubSubHubbub" width="640" height="323" /></a><p
class="wp-caption-text">Real-time publishing and search with Atom and PubSubHubbub</p></div><p>Another rather nice thing is that we make the search system listen to the information flowing through the PuSH-server, the information is subsequently indexed. So any information that is distributed through the PuSH server is also immediately searchable as well! So the PuSH server can send all sorts of signals to other systems for them to take action on. But the most important thing is that we publish and distribute information to all users in real-time.</p><p>Also the Open Search standard is used to track “keywords” for any new or updated information that is added to the index containing the “keywords”. The result is an Atom feed that we distribute through the PuSH-server. So we do not have to poll the search index…</p><p>As always I appreciate any feedback, comments or RTs.</p> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/wbmAbT2SMcc" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/4http://sys64738.se/2010/12/information-flow-part-5-real-time-information-syndication-and-search-on-our-intranet/Kristian Norling<![CDATA[Link relations – adding meaning and value to URLs]]>http://sys64738.se/?p=2092010-12-03T07:47:20Z2010-12-02T10:12:19ZContinue reading →]]><p>The new <a
href="http://tools.ietf.org/html/rfc5988" onclick="urchinTracker('/outgoing/tools.ietf.org/html/rfc5988?referer=');">Web linking standard RFC5988</a>, is interesting and very useful. Every standard that adds semantic meaning to information (via metadata) and relations is a <em>good thing. </em>I have previously written about the importance of <a
href="http://sys64738.se/2010/10/information-flow-part-2-information-and-metadata/">information and metadata</a> and <a
href="http://sys64738.se/2010/10/information-flow-part-2-information-and-metadata/">URLs</a> and this standard connects the information and the links through metadata!</p><p>I found out about this on ReadWriteWeb a month ago in an article written by Marshall Kirkpatrick, ”<a
href="http://www.readwriteweb.com/archives/web_linking_gets_deeper_with_new_standard_for_link.php" onclick="urchinTracker('/outgoing/www.readwriteweb.com/archives/web_linking_gets_deeper_with_new_standard_for_link.php?referer=');">Web Linking Gets Deeper with New Standard for Link Relations</a>“.</p><p>This standard is something we will have to add very soon to our content management systems (via the <a
href="http://code.google.com/p/oppna-program-url-service/" onclick="urchinTracker('/outgoing/code.google.com/p/oppna-program-url-service/?referer=');">URL-service</a>). This standard is valuable especially for the search engine when indexing and deciding relevance. The standard also adds value to the <a
href="http://code.google.com/p/oppna-program-semlink/wiki/Introduktion" onclick="urchinTracker('/outgoing/code.google.com/p/oppna-program-semlink/wiki/Introduktion?referer=');">semlink service</a> (documentation in swedish only, english information coming) we will add to the Web Content Management (WCM) system in Q1 next year. The semlink service will be implemented as a tool for our editors and as a “related information” facet in our search interface. In the WCM the tool will give the editors a suggestion of “related articles” to the article they are currently working on.</p><p>The web linking standard adds meaning to the links themselves. If we add the functionality to the WCM and give meaning to all links then the web linking standard and it’s <a
href="http://www.iana.org/assignments/link-relations/link-relations.xhtml" onclick="urchinTracker('/outgoing/www.iana.org/assignments/link-relations/link-relations.xhtml?referer=');">link relation types</a> can be used by:</p><ul><li>The search engine when indexing</li><li>The Semlink service for suggesting related information</li><li>The URL-service for giving the link a status value, ie for archived information</li></ul><p>In the end this gives <strong>the information</strong> on our intranet <strong>additional meaning</strong> when it is presented <strong>in context with other related information</strong>. Going semantic web is the next step for the information flow on our intranet. It will happen in 2011.</p><p>What’s your take on this? As always I would appreciate feedback via comments, twitter etc.</p> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/ja6oEzFlSaI" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/1http://sys64738.se/2010/12/link-relations-adding-meaning-and-value-to-urls/Kristian Norling<![CDATA[Information flow part 4: Search statistics for our enterprise search]]>http://sys64738.se/?p=962010-12-01T14:19:17Z2010-11-30T14:57:59ZContinue reading →]]><p>For content owners and content editors it is important to know if their stuff is findable, meaning that users can find it by navigation, searching etc. Giving them access to basic search statistics, enables them to find out at least if the search part is working. The navigation part can be done as well, but is not going to be the subject of this post.</p><p><strong>Note</strong>: This blog post presents some basic search statistics for our enterprise search and the simple search statistics we have made accessible to all the users on our intranet.</p><p>We collect statistics for both our www and intranet websites. We do not use Google Analytics for this primarily since the zero-result queries are very important to us (and GA doesn’t provide those easily). The statistics can be viewed by everyone on our intranet and covers all <a
href="http://computer.yourdictionary.com/search-scope" onclick="urchinTracker('/outgoing/computer.yourdictionary.com/search-scope?referer=');">scopes</a> (many sub-sites have their own scope) in the index. We started using our new search (Solr/Lucene) implementation on the intranet in march/april, at the end of august we also switched our www sites to use the new search. Overall stats for our search implementation as of today:</p><ul><li>10 different sources (all intranet sites counts as one)</li><li>≈280 000 indexed documents</li><li>an average of 1.5 search terms per search query</li><li>1 search per 20 visits</li><li>≈530 000 queries this year</li><li>≈25 000 queries per week</li><li>≈4000-5000 queries per weekday</li></ul><p>We are, very soon, going to add a new source with about 400 000 documents to the index and switch several one-off (<a
href="http://cf.vgregion.se/diariet/diabaatg_search.cfm" onclick="urchinTracker('/outgoing/cf.vgregion.se/diariet/diabaatg_search.cfm?referer=');">one example</a> and <a
href="http://hittavard.vgregion.se/hriv/HRIV.Search.searchunit-flow.flow?unitName=olskroken&healthcareType=0&municipality=&resultType=1&noHeader=&resultOnly=&sortOrder=UNIT_NAME" onclick="urchinTracker('/outgoing/hittavard.vgregion.se/hriv/HRIV.Search.searchunit-flow.flow?unitName=olskroken_amp_healthcareType=0_amp_municipality=_amp_resultType=1_amp_noHeader=_amp_resultOnly=_amp_sortOrder=UNIT_NAME&referer=');">another one</a>) search user interfaces to our <a
href="http://hitta.vgregion.se/" onclick="urchinTracker('/outgoing/hitta.vgregion.se/?referer=');">unified search user interface.</a> Adding another 10 000-15 000 queries per week. We have lots more sources that we will have to index, but also many documents to archive or delete before adding more sources to the index.</p><h2>The search statistics</h2><p>As I mentioned earlier, all users on our intranet have access to the search statistics directly from the search interface.</p><div
id="attachment_235" class="wp-caption aligncenter" style="width: 610px"><a
href="http://sys64738.se/wp-content/uploads/2010/11/Search-form1.png"><img
class="size-full wp-image-235" title="Unified search user interface" src="http://sys64738.se/wp-content/uploads/2010/11/Search-form1.png" alt="Search form" width="600" height="106" /></a><p
class="wp-caption-text">Unified search user interface</p></div><p>When the user clicks on the search statistics link he is presented with the search statistics form:</p><div
id="attachment_238" class="wp-caption aligncenter" style="width: 650px"><a
href="http://sys64738.se/wp-content/uploads/2010/11/search-stats-form1.png"><img
class="size-full wp-image-238" title="Search stats form" src="http://sys64738.se/wp-content/uploads/2010/11/search-stats-form1.png" alt="Search statistics form" width="640" height="309" /></a><p
class="wp-caption-text">Search statistics form</p></div><p>The user chooses a scope and a date interval and the statistics are presented (<em>some results are blurred by me</em>). The scopes that has a zero-result query are shown in context (on mouse-over/on focus) with the search query. The example below shows the statistics for the month of november for all scopes (intranet and www).</p><div
id="attachment_240" class="wp-caption aligncenter" style="width: 650px"><a
href="http://sys64738.se/wp-content/uploads/2010/11/search-stats-all-month.png"><img
class="size-full wp-image-240" title="Search stats for all scopes, month of november " src="http://sys64738.se/wp-content/uploads/2010/11/search-stats-all-month.png" alt="Search stats for all scopes, month of november" width="640" height="461" /></a><p
class="wp-caption-text">Search statistics for all scopes, month of november</p></div><p>The individual search terms are linked and performs a search when clicked. The search performed is related to the scope for which the statistics are shown.</p><h2>How we use search stats and actions based on the stats</h2><p>The statistics are of course used to enhance the findability, meaning that the editors can add keywords, change title of their documents/web pages etc in order to improve the findability of the content. <a
href="http://sys64738.se/2010/10/information-flow-part-2-information-and-metadata/">More about the importance of metadata in a previous blog post.</a></p><p>We can also add what we call “Key matches”, which is the same principle as Googles “sponsored links”, but applied to our enterprise search (<a
href="http://dennisdeacon.wordpress.com/2008/06/25/search-engine-best-bets/" onclick="urchinTracker('/outgoing/dennisdeacon.wordpress.com/2008/06/25/search-engine-best-bets/?referer=');">read more about the problems and opportunities with key-matches, called best-bets in this article</a>). We have implemented it as a self-service. Any user can fill out the key match form (everyone has access to the key matches form directly from the search interface), our search admin confirms or denies the request. We have initially set the number of key matches to a maximum of 200. Why? Well first of all, key matches is not the right solution, enhancing the contents findability is. Second, if the number of key matches gets to big, then the quality of the key matches themselves will lessen and the whole idea of using key matches will eventually be pointless.</p><p>A list of all key matches are available for any user on our intranet. The key matches can be applied to a specific scope, or to a specific range of scopes.</p><div
id="attachment_241" class="wp-caption aligncenter" style="width: 650px"><a
href="http://sys64738.se/wp-content/uploads/2010/11/key-matches-2.png"><img
class="size-full wp-image-241" title="list of key-matches" src="http://sys64738.se/wp-content/uploads/2010/11/key-matches-2.png" alt="key-matches" width="640" height="251" /></a><p
class="wp-caption-text">List of key-matches</p></div><p>The search statistics can also be used to in the governance of web content. <a
href="http://www.slideshare.net/kristiannorling/practical-web-governance-with-search-analytics-and-more" onclick="urchinTracker('/outgoing/www.slideshare.net/kristiannorling/practical-web-governance-with-search-analytics-and-more?referer=');">Look at this presentation for more about it</a> (read the speaker notes). The single most important thing to do, based on the search stats is to archive or delete obsolete and outdated content in order to improve findability. Adding relevant keywords and metadata is also important. The search stats should be used only as an indicator of what is not easily findable on our intranet/internet websites. But remember the saying: “<a
href="http://en.wikipedia.org/wiki/Lies,_damned_lies,_and_statistics" onclick="urchinTracker('/outgoing/en.wikipedia.org/wiki/Lies_damned_lies_and_statistics?referer=');">Lies, damn lies and statistics</a>“, before using the statistics to prove a point.</p><p>As always I really appreciate feedback, comments, tweets.</p> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/yMXOTxw5cpc" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/5http://sys64738.se/2010/11/information-flow-part-4-search-statistics-for-our-enterprise-search/Kristian Norling<![CDATA[Presentation: Search, find and destroy]]>http://sys64738.se/?p=1942010-11-08T06:21:04Z2010-11-08T05:33:21ZContinue reading →]]><p>This is the presentation I did after a great presentation by <a
href="http://www.linkedin.com/in/mynampaty" onclick="urchinTracker('/outgoing/www.linkedin.com/in/mynampaty?referer=');">Ravi Mynampaty</a>. Where he talked about how they work with <a
href="http://www.jboye.com/conferences/aarhus10/program/speakers/ravi-mynampaty/#presentation1" onclick="urchinTracker('/outgoing/www.jboye.com/conferences/aarhus10/program/speakers/ravi-mynampaty/_presentation1?referer=');">findability and standards at the Harvard Business School</a>. I think our presentations made a good combo and complemented each other very well.</p><p>My short presentation was about the 7 design principles for our new search at work and was followed by a live demo (which I thought was great fun). This presentation was on the 3rd of november at the excellent <a
href="http://www.jboye.com/conferences/aarhus10/" onclick="urchinTracker('/outgoing/www.jboye.com/conferences/aarhus10/?referer=');">Jboye10 conference</a> (UX track) in Aarhus, Denmark.</p><p>There’s more interesting stuff in the presenter notes if you look at <a
href="http://www.slideshare.net/kristiannorling/search-find-and-destroy" onclick="urchinTracker('/outgoing/www.slideshare.net/kristiannorling/search-find-and-destroy?referer=');">the presentation on Slideshare</a>.</p><div
id="__ss_5696491" style="width: 425px;"><strong><a
title="Search, find and destroy" href="http://www.slideshare.net/kristiannorling/search-find-and-destroy" onclick="urchinTracker('/outgoing/www.slideshare.net/kristiannorling/search-find-and-destroy?referer=');">Search, find and destroy</a></strong><object
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style="padding: 5px 0 12px;">View more <a
href="http://www.slideshare.net/" onclick="urchinTracker('/outgoing/www.slideshare.net/?referer=');">presentations</a> from <a
href="http://www.slideshare.net/kristiannorling" onclick="urchinTracker('/outgoing/www.slideshare.net/kristiannorling?referer=');">Kristian Norling</a>.</div></div> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/LopihPVv--c" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/0http://sys64738.se/2010/11/presentation-search-find-and-destroy/Kristian Norling<![CDATA[Presentation: Practical web governance with search analytics and more]]>http://sys64738.se/?p=1972010-11-11T19:03:53Z2010-11-07T20:36:01ZContinue reading →]]><p>This a presentation I did at the <a
href="http://www.jboye.com/conferences/aarhus10/" onclick="urchinTracker('/outgoing/www.jboye.com/conferences/aarhus10/?referer=');">Jboye10 conference</a> (Governance track) in Aarhus, Denmark, on the 4th of november. Great questions during presentation and good discussions afterwards. I was really, really happy about that.</p><p>Most of the interesting stuff is in the presenter notes, which you can see at if you look at the <a
href="http://www.slideshare.net/kristiannorling/practical-web-governance-with-search-analytics-and-more" onclick="urchinTracker('/outgoing/www.slideshare.net/kristiannorling/practical-web-governance-with-search-analytics-and-more?referer=');">presentation on Slideshare.</a></p><div
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href="http://www.slideshare.net/kristiannorling" onclick="urchinTracker('/outgoing/www.slideshare.net/kristiannorling?referer=');">Kristian Norling</a>.</div></div> <img src="http://feeds.feedburner.com/~r/sys64738se/~4/dgIgNxQv-D8" height="1" width="1"/>http://creativecommons.org/licenses/by-sa/3.0/0http://sys64738.se/2010/11/practical-web-governance-with-search-analytics-and-more/