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It is…

Never forget. It is, all at once: a lost second, a minute, or an hour, but also timeless a short day, a long day, or something in between predictable and unexpected opportunity, success, failure and rebirth failure and success, at the same time a glance, a stare, a smile, a wink a scowl, a smirk, or indifference being familiar with who you are, [...]

It’s just a different colored box

So, let’s review. Big tech/startup-y/social media whiz-bang hulaboo company starts up it’s business. People seem to like it. It grows customers. Social/emerging/new media spreads it wildly. More people come in. Bloggers start to write about it. Progressive tech publications pick it up. Video blogs run clips and interviews. [...]

The real iPhone fail

Since we got our first iPhone 3Gs last summer, my girlfriend and I have had vastly different experiences. And sadly, I don’t think either one is atypical. We both had first-gen iPhones, which we sold. We both appreciate the iPhone platform, the always on e-mail, the application platform, the instant purchase of music, the download of [...]

Stop running

Sitting here, on my couch, looking back on the last year of my life, I’ve begun to realize - I’ve changed. And while, yes, I’m sure you’re probably thinking something to the effect of, “well, yes, Matt, we all change”, for me it’s a more pronounced change than I can remember in my recent [...]

So, Matt, just where ARE you going?

In life, sometimes it’s just good to make a change, and I’ve decided to again do that in my career. In more than 10 years as a web professional, I’ve worked with an airline (JetBlue), a content network that now realistically can be now defined as one of the largest blog networks online, both [...]

Here’s a thought - paid social may just not be a bad thing

Once upon a time, it was sacrilege to offer up “Paid search results” as part of any search on the web. Go.com (then Overture -> then Yahoo! Performance Marketing -> Panama -> who cares), used to catch a lot of heat for these. But they made a lot of money. The industry has had a [...]

Teams, expectations and salary caps

We, as New Yorkers tend to be a very picky bunch. We want the best our money can buy, want nothing but the “real deal”, complain about things that work 99% of the time, make our opinions known about everything, whether or not our neighbors (or the rest of America) like it or not. So, [...]

They were listening

Let’s review. A few weeks ago, Kodak decided to change their storage policy for people who stored photos on their Kodak Gallery Service, requiring a minimum purchase on a sliding scale that started at $4.99 and went up to $19.99 annually to start at the end of May. And if people didn’t meet the [...]

NY Social Media Roundtable Post-Game

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It’s unanimous… Kodak hasn’t handled this well

I had a great opportunity to talk about Twitter Customer Service and Brand Experience at the expertedly organized and amazing BarCampNYC 4, and I found a captive audience for my Kodak story. What’s remarkable to me is that the room was filled with many of NY’s tech elite, the core audience of what Kodak [...]