Simply put, I’m excited about the potential of mobile marketing and particularly the convergence of social networking and mobile. New capabilities on phones are opening doors to limitless new marketing innovations and, simultaneously, developing countries are having entirely new segments of their population enter the digital world. I spend a lot of time in the day dreaming about how to bring entirely new digital experiences to people, but I think we need to proceed with caution. Marketers, the frequently reckless group of individuals we are, are in danger of screwing it up (again).

Consider the lessons from social media. One of the factors that caused so many marketers to fail in this space is they forgot basic web etiquette and lost sight that all successful marketing (on the modern web) is some form of value exchange. Consumers must be approached in a way that is not disruptive or disrespectful of their time. Social media was never free — the buzz created around your brand or people’s willingness to come together as a community was earned. They would tolerate a certain amount of advertising if it was a reasonable value exchange.

Mobile, the ever-present digital touch point, is for many of us not only an essential daily tool, but also a place of great privacy and perceived intimacy. We’re far more sensitive about the “value exchange” in the mobile world. In addition we don’t click ads as often because, in my opinion, we’re frequently trying to get quick digital or social experiences on the mobile device in between other events. We have frequent interaction with our mobile devices, but the sessions might be shorter.

Sometimes I like to talk about the “paradox of marketing.” As marketers we feel obligated to get our clients/brands where the eyeballs are. We then descend on that thing like vultures and in most cases we destroy that thing we originally loved and saw as an opportunity to reach consumers. (Think George from “Of Mice and Men” with the rabbit.) We’re currently in the process of killing Twitter as well.

The next great mobile revolution will be focused on the culmination of social networks, geo-location services, content creation/sharing, augmented reality and the functions that come with rapidly increased bandwidth, such as live streaming video. My fear is that marketers will be irresponsible and will use these technologies to pound consumers with horrible interruptive ads that make consumers revolt against mobile marketing. We’ve already had epic failures with some marketers’ mass SMS broadcasting and then the totally idiotic idea of connecting to discoverable Bluetooth phones when they’re in proximity of a broadcast point.

There’s so much new technology that has the potential to redefine interaction between brands and consumers, but unfortunately too many of us are still using advertising techniques that we’ve used for the last century — and they are primarily disruptive in nature.

The “techies” have done a great job of continuing to innovate and evolve the medium. Now it’s time for marketers to show the same passion for innovation and evolve with the medium, rethink our approaches and be respectful of the most intimate of digital touch points. We’re marching into holy ground with mobile marketing and if we’re not careful a select few of us will ruin it for the rest of us and this time, I don’t think consumers will be as forgiving.

Finally, AT&T’s long-awaited MMS update for the iPhone is finally ready. Just plug your iPhone into iTunes and hit the “Check for Update” button.

You should get the dialog message above, saying: “An update to your carrier settings for your iPhone is available. Would you like to download it now?”

Hit “Download and Update” and wait a few seconds, then go to your iPhone and launch the Messages app. There should be a little camera icon to the left of the text input box at the bottom. Hit it, and you’ll be able to send pictures or video with your text messages.

Some users are reporting they have to manually reboot their iPhone after installing the carrier update.

PS: Haven’t tested if this has any effect on the tethering profile update

I’m sure I’m not the first one to tell you: We’re in a recession.

The doom has advertisers hanging signs along the lines of “Will Work For Food” on their agency walls, and marketers continue to face facts and figures like these, from Forrester’s 2009 Global CMO Recession Survey: 71% of marketing budgets have been reduced this year, and more than half reported reductions greater than 20%.

Now here comes the curveball: I think this might be the best thing that has happened to our industry in decades. Yes, I said that. While I have empathy for those that have lost jobs and the extra pressure many of us are facing, it’s also forced us to innovate, reinvent ourselves, think more strategically, and, most importantly, bring a level of sophistication and maturity that, in my opinion, has been desperately missing from digital advertising throughout most of the industry.

There are five trends I believe are reshaping the face of marketing.

Brand as an enabler
We’re moving away from short-sighted, highly sales-driven marketing campaigns in favor of long-term brand platforms that use evergreen content to add value to your day. Examples include Nike+, whose latest effort serves as an enabler of self-discovery and health and delivers a sense of community within the running world. Bank of America’s Small Business Online Community is also a great example in that it helps business owners to share knowledge. A final example is Kraft’s iFood Assistant iPhone app, which adds convenience to recipe planning.

All these initiatives gave something while asking for little or nothing in return. But they’ll ultimately help foster a relationship with the consumer that builds brand value, loyalty and engagement for less money than the cost of repetitive ad campaigns.

Distributed content
This trend moves us more in line to the modern digital ecosystem. It’s fragmented and complex, with consumers interacting through many devices and sites. Modern digital marketers have recognized that in terms of the consumer, the center is everywhere. As a result, digital content is now designed to be syndicated, reskinned and reformatted while still remaining relevant. This evolution is pushing advertisers away from building million-dollar microsites and toward smart, tactical ideas that revolve around specific needs or even communities. Now consumers can access similar content across primary websites, partner sites, widgets, applications, social presences, blogs and mobile devices. They can even enjoy entire rich experiences without ever visiting a primary brand site.

Customer service as marketing
While a great product or service backed up with great customer support or service remains your biggest asset in achieving success, never before has the vehicle of customer service become one your best methods for connecting with consumers in a social-media-driven web. Big business is taking notice, with brands like Comcast and Dell changing consumer sentiment around their brands and engaging them in the communities in which they reside. Better yet, they are doing so in a way that feels natural and adds value to the conversation, all while driving additional sales, boosting loyalty, and lowering operational and marketing costs.

Next-generation listening and targeting
As the way people spend their time becomes increasingly fragmented and marketers continue to face growing pressures to demonstrate the value of our services, the tools we are using to do so have undergone a significant evolution. More than 100 technology firms are offering variants of social-media-monitoring tools that measure not only references to key search terms but also the sentiment of the messaging around them. In doing so, these tools not only provide insight into customer behavior that extends miles beyond surveys and focus groups, they help to inform media strategies that include both media buying and influencer marketing.

As an industry we have moved beyond basic web and campaign analytics. Marketing firms are now able to monitor the entire customer life cycle with significantly more accuracy and then track the correlation between traditional, digital and commerce channels and customer conversion.

Meaningful metrics
Deep analytics and tracking are enabling meaningful insight. As a result, in its ongoing path to full maturity, digital marketing is finally adopting meaningful metrics that we can equate back to real business value. Now marketers are moving beyond digital-campaign measurement standards such as traffic and are instead mapping key performance indicators back to metrics and ultimately the conversation funnel, which includes the different levels of engagement — awareness, consideration, purchase intent, purchase and loyalty.

A massive recession is never a good thing, but it’s safe to say that someday, when the marketing sun is in full shine, we will find that some good came from it.

(As Featured on AdAge.com)

This is one of those instances, and I can’t believe I was not able to verbalize this before.

For most of modern marketing, we have operated on a constantly revolving cycle of campaigns, the goal of which has been to pique interest and in doing so drive sales, ensure retention, or create awareness. In most instances these campaign run and spark a quick burst of conversation or buzz, which then diminishes over length of the campaign. In the end what are you left with? One word: Silence!

Although we’ve lived in a marketing world dictated by campaigns that launch with a bang and then fade away like the credits of a film, the script is changing. As you have read countless times before, social media is playing an ever increasing role in media and brand strategies. In this world consumers demonstrate loyalty and brand evangelism through a variety of social media behaviors (i.e., becoming a fan on Facebook, following the brand on Twitter) but most of all through, you guessed it, conversation. Truly great campaigns — those that will stand out in a digital-savvy world — are the ones that incorporate countless iterations, and in doing so keep their brand in the limelight. These campaigns all have one thing in common: They enable long-term, sustainable conversations.

The key to creating long term sustainable conversations is picking a campaign position or theme that encourages multiple points of view that are equally viable. Just think about it. If no one can ever be “right,” the conversation cannot end and in turn will evolve into an endless debate with the brand positioned directly in the middle.

Great campaigns that embody this ongoing discussion include Dove’s “Campaign for Real Beauty.” This campaign is centered on widening the definition and discussion of beauty. It’s a topic that literally has no definitive answer as it represents many things to many people. Subsequently the conversations around this topic are endless, as is its connection to the brand.

MasterCard has also established a brilliant long-term positioning in its “Priceless” campaign. You have seen the commercials about the memories of taking your child to their first ballgame or watching their first dance recital. Priceless moments are different to each of us, and they are intuitively experiences that people enjoy sharing and comparing with each other. Also, just like the Dove campaign, the conversation around “Priceless” moments is everlasting.

The next example comes from Nike and its positioning around various sports and the best way to achieve “athletic nirvana.” Again, this is an endless debate that sports enthusiasts will engage in with tremendous passion. Best of all, at least for Nike, is that there is no right answer, so the discussion, or argument, will most certainly go into extra innings.

Each iteration of these campaigns doesn’t create buzz; it reshapes the campaign, inspires further debate, and fuels a conversation that would exist with or without the brand.

Some brands, products and services are strong enough that consumers will argue their virtues regardless of their campaign. However, for the rest of us that are in the business of helping sell financial services or soap, it’s important that we find some meaningful human truth in the things we market. In doing so we allow people on both sides of the fence to create a dialogue, not just between brands and consumers but ultimately between consumers and other consumers, which, if you ask me, is the true definition of beauty.

Bob Garfield wrote a passionate article today about why he thinks Cannes is dead. Although I agree with Bob that many of the ads that have been celebrated at Cannes don’t represent the future of advertising, I don’t believe for one second that Cannes is dead.

The last year has been a rough year in advertising and this coming year is likely to be just as bad or worse, but I don’t feel this has left a gaping void in advertising. It only left a gaping void if you’re staring in the same direction you were last year and the years before that. We’ve all recognized that digital has been a catalyst for a massive change in the way we market, but our industry’s biggest challenge, after dealing with technological and cultural implications of our new wired world, has been learning how to deal with a world in a true global recession. It’s not just our budgets that have been reduced or shifted, but the consumer has fundamentally changed.

Like those that had lived through the great depression, the people that are experiencing this global recession are learning the value of frugality and economic maturity that comes with these experiences. It’s forcing us, as marketers, to evolve our message in conjunction with the way we’re delivering our message.

Broadcast, print and radio will continue to suffer as it becomes increasingly hard to be innovative in these mediums, especially when you compare each to the digital or any of the other emerging media channels. With that said, and in support of what I believe Bob is really looking for, watch the Titanium and Integrated short list. These lists will feature fully integrated campaigns and the most exciting marketing innovations where agencies demonstrate how they’ve evolved in this significantly different environment since the Lions in 2008.

I’ve always been firmly entrenched in the digital and emerging media world and believe that all major award shows are in a state of transition. From what I’ve seen, the Lions are more in touch with the digital world than all the other awards including the Clios, One Show or D&AD awards, which are miles behind on digital. Combine that with their international jury system that prevents any one country (like the US or UK) from swaying the vote and I believe you have a better chance of real global work pushing itself to the top.

Crispin certainly does get more then there fair share of attention at Cannes, but my hat is off to them, as they’re not only willing to explore any new medium as a form of advertising but in my opinion will also inspire others to try something new, bend the rules, and challenge conventional thinking. The shift I in work is happening already, although not quick enough in my opinion, and I’m just interested to see how Crispin will like sharing the spot light. Hopefully we’ll have another great winner like UNIQLO this year. My hopes are on Nitro’s “Best Job In The World” campaign.

Like any festival you have to get past the “creative masturbation,” after which you will find out that there is still some great work being done out there. Some festivals are going to survive this transition and I for one will be putting my money on the Lions. In the meantime I look forward to my time at Cannes this year. The main party might be a kegger on the beach or they may end up serving Natural Light and Cheese Doodles at the Calton. I’m not sure I care. The bottom line is that I’m still going to get to run into some of the best and brightest creative minds in the industry – and while I’m there, instead of discussing the industry’s doom, I’m going to talk about the things we can do to change the industry and discuss new and innovate ways to connect with consumers.

Maybe this recession is just the taste of reality we all needed.

Move over “Beatles: Rock Band.” Step aside “Max Payne 3.” Look out “Resident Evil 5.” Twitter and Facebook are coming to Xbox. That’s right, on June 1, the people of Xbox 360 announced they are integrating these leading social networks to Xbox Live, the company’s online multiplayer gaming and digital media delivery service.

When pitted against the likes of a motion controlled system, Twitter and Facebook are fighting an uphill battle for buzz. In fact, from what I can see the news that these social networking giants are coming to Xbox has been met with virtual silence. But if you take a few minutes to glance over the official company statements concerning these integrations you will quickly discover why this move is one of pure genius. In fact, I would go so far as to say that Microsoft might have just have just announced what could be the real deathblow to the competition.

Says Microsoft: “By bringing Twitter, Facebook and Last.fm to Xbox 360, we’re not only extending the walls of your living room beyond your home to your friends all over the world, we’re creating the definitive social network, uniting more than 300 million people to share thoughts on music, play games and tweet.”

By incorporating these social-networking tools into their gaming device, Microsoft is uniting a passionate community that comprises hundreds of millions of people and, in large part, revolves around its brand. Just think about all the possibilities this creates.

First Microsoft’s Xbox team will be able to more efficiently interact with their audience, alerting them to new games and features, unveiling unknown secrets and hints and rolling out the red carpet to upcoming gaming events, all directly to the gamer’s couch. And that’s just the tip of the iceberg.

More interesting is the ability for Xbox gamers to easily and effectively communicate with friends (both gamers and non-gamers), advocating both the Xbox gaming platform and new games via Facebook mini-feeds and Twitter. The new Xbox additions will allow gamers to easily comment on games they’re actively playing and share in-game screen shots with ease.

Now thousands of new messages and game images will enter these services daily and in doing so will forever change the way games are marketed. But how will it impact the in-game advertising market when the likelihood of in-game ads getting more and more media exposure thanks to these shared screenshots? The fact is these ads are going to become a hotter weapon.

Even the most dedicated gamers have interests and passions outside of the games and Microsoft has made strides towards establishing the Xbox as the definitive media hub of your home. That’s where services such as Last.fm come into play. Now gamers can turn their Xbox into a music center that has access to millions of songs that can be streamed through their device, which undoubtedly is connected the best speakers in the house. Another soon-to-be-released feature includes the ability to watch movies as a group via Xbox Live and communicate via microphone and your avatars. Combine this with the recent addition of the Netflix moving streaming service and you have one very powerful device that is finally leveraging the power of a social, tech-savvy community.

Frankly, I’m sick of talking about social media. I’ve had a long-standing view that eventually everything online would have social functionality and that it would become a commodity function of the web. For me, this is a clear indication of how much I may have underestimated how far this could go. As more and more electronic devices become internet enabled and the concept of sharing our lives via the social web becomes more commonplace, how many other devices in the near future will take on similar functionality to what Xbox is pioneering? For example, adding this functionality to a DVR could change the broadcast or movie industry profoundly as it would allow them to use social media far more effectively as a marketing channel.

I was hoping that I wouldn’t be talking about social media in the next couple of years, but as this evolves from device to device maybe this is not the end but just the beginning. Stay tuned.

The Autonomy Interwoven Social Media Analysis solution is a combination of the Autonomy Interwoven web content management system and Autonomy IDOL (Intelligent Data Operating Layer). It is designed to provide organizations with the ability to understand and leverage the conversations happening in social networks to make some money.

The technology uses clustering, pattern matching techniques and probabilistic modeling to understand sentiment, and can present marketers with a richer and more contextual set of data than traditional keyword spotting tools may be able to, according to Autonomy.

Anthony Bettencourt, chief executive at Autonomy Interwoven, argued that marketers have not been able to keep pace with the rapid changes taking place in consumer behavior.

“Social networks, which are by nature dynamic and unstructured forms of information, do not fit neatly into traditional, database-driven analytics systems,” he said.

“Interwoven’s meaning-based marketing approach, which can derive meaning from human-friendly information, and empowers marketers to automatically act on those insights, will transform how organizations engage with customers in the years to come.”

Once marketers have determined the trends on which they can act, they can use Interwoven’s TeamSite and LiveSite web content management products to deliver dynamic, targeted and optimized content to cash in on these trends, the firm said.

The company’s Optimost tool can then be used to run multi-variable testing on any changes to the site, according to Autonomy.

If you hadn’t heard: I lost my laptop and even more tragically my flight log book (seen here) in the back of a London cab about two weeks ago. I’ve only now caught up with the back log and started to re-assemble my life and you will start hearing from me again on a weekly basis.

I stumbled across a couple of brilliant interactive art pieces over the last couple of weeks (via some smart friends of mine – Damion Parsons and Colleen DeCourcy). The first one is not very digital at all – it’s the ultimate “Human Interface” titled Hi. Effectively it’s a guy in a box that looks like a Microsoft surface performing all the computer functions himself. Entertaining and awesome – it’s a must watch and share video.

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From Vimeo:

Concept, design and high-tech by multitouch-barcelona.com
Music: wake up, wake up by lullatone.com
Filmed at hangar.org
hi-res pics at flickr.com/photos/multitouchbarcelona

The interactive installation “I Want You To Want Me”, by Jonathan Harris and Sep Kamvar, commissioned by the Museum of Modern Art, for their “Design and the Elastic Mind” exhibition.

I Want You To Want Me explores the search for love and self in the world of online dating. It chronicles the world’s long-term relationship with romance, across all ages, genders, and sexualities, using real data collected from Internet dating sites every few hours.

The piece is presented on a 56″ high-resolution touch-screen, hanging vertically on the wall, and was installed at MoMA on February 14, 2008, Valentine’s Day.

Which one do you like better?

Twitter Search

This will make Twitter Search a much more complete index of what’s happening in real time on the Web and make it an even more credible competitor to Google Search for people looking for very timely content.

Twitter Search will also get a “reputation” ranking system soon, Jayaram told me. When you do a search on a “trending” topic–a topic that is so big it gets its own link in the Twitter.com sidebar–Twitter will take into account the reputation of the person who wrote each tweet and rank the search results in part based on that.

Jayaram did not say precisely how reputation would be calculated; he indicated that engineers are still figuring that out. But this, again, will make Twitter Search more valuable.

It has been suggested that Google is looking to acquire Twitter because it views it as a threat. That line of thinking is completely insane because Google isn’t going anywhere. The company is still the top dog in terms of financial stability, commitment to innovation and business strategy. Depending on what research firm you ask, Google owns roughly 80 percent of the search engine market and is still gobbling up market share. In terms of users, Twitter doesn’t even match Facebook’s potential as a rival. Twitter is simply not a threat to Google; in fact, the search giant could simply consume the Twitter API. The good news is that it probably won’t because Twitter is a piece of the greater problem Google is looking to solve.

There’s no question that the Web is getting crowded with content. The user-generated era is spawning such a huge amount of data that it’s nearly impossible to find anything with traditional keyword-based search anymore. The ideal search should be personalized and capable of referencing search history, relevance, social bookmarking, micro-blogging and contextual relevance with each search. Google has been working on this semantic Web model for a while because it will theoretically allow search engines to tell you what you’re looking for before you try to find it. As Twitter has created an online collective consciousness on virtually any topic, it makes sense that as Google labors toward its Web 3.0 ambition to organize all of the world’s data, that it would be interested in this new data stream. Real-time search is the catalyst to this goal, a cultural paradigm shift, but data without context is useless, and this is where Google excels.

Searching real-time content in its current state finds millions of stream-of-consciousness, rants, and blurbs that are largely irrelevant in their raw data format. However given the right context on the aggregated whole based on desired filters it could provide real-time opinions, sentiment, and behavioral data. If Google finds a way to track it back to the Web search it could be one of the aspects that help the semantic prediction model.

As online utilities, tools and content are created daily, search will have to adapt as well. Many people seem to think that Twitter will become the de facto medium of the common voice. This isn’t true. How does a 140-character opinion replace a full-length article on Wikipedia, a 30-second video spot, a corporate site or even financial or stock information? Humans interact with different channels because of varied contextual factors; relying on Twitter as the end-all be-all simply isn’t realistic.

Twitter is a single service, not the final piece of the puzzle for Google as an increasing number of companies publish real-time, user-generated content. A comprehensive real-time search engine would need to monitor a host of user-generated content from sites including Twitter, FriendFeed, Plaxo, Loopt, Brightkite, Facebook, LinkedIn, and MySpace as a baseline. There are companies already doing this but it’s still data with no context for the most part. These companies are currently charging some good money for their services, but it’s only a matter of time until someone like Google taps into this and makes it available for free.

Another fact that has flown under the radar is that Google has technically already entered the micro-blogging space via latitude. The service combines geographic data with micro-blogging and taps into the company’s existing gmail and Android platform user base as well as its deal with Apple’s iPhone. More than anything, this shows Google understands that context is king and will be the future of search.

Initiatives like micro-blogging, mobile and social media are helping companies get closer to the user experience to provide users with information when they need it most. Innovation is the key to success and whoever figures out how to combine social data with contextual information will have an opportunity to fundamentally alter the search engine landscape.

As featured on AdWeek.