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		<title>Australian Women Turn Custom PCs Into Home Décor, Says Melbourne Computer Builder</title>
		<link>https://www.techbusinessnews.com.au/news/australian-women-turn-custom-pcs-into-home-decor-says-melbourne-computer-builder/</link>
					<comments>https://www.techbusinessnews.com.au/news/australian-women-turn-custom-pcs-into-home-decor-says-melbourne-computer-builder/#respond</comments>
		
		<dc:creator><![CDATA[Matthew Giannelis]]></dc:creator>
		<pubDate>Fri, 30 Oct 2026 11:34:55 +0000</pubDate>
				<category><![CDATA[Local News]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50118</guid>

					<description><![CDATA[<p>Australian women are turning high-performance custom PCs into home décor, according to Melbourne computer builder AFTERSHOCK PC. Designs feature flowers, original artwork, natural timber finishes and personalised lighting to complement their living spaces.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/australian-women-turn-custom-pcs-into-home-decor-says-melbourne-computer-builder/">Australian Women Turn Custom PCs Into Home Décor, Says Melbourne Computer Builder</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="wp-block-paragraph">Forget hiding the computer under the desk. Australian women are embracing a new generation of beautifully designed, high-performance PCs featuring flowers, artwork, natural timber, customised lighting and colours to match their homes.</p>



<p class="wp-block-paragraph">Computers are undergoing a remarkable transformation, with a growing number of women embracing custom-designed PCs that combine serious computing power with the creativity, craftsmanship and visual appeal of premium interior design.</p>



<p class="wp-block-paragraph">According to <a href="https://aftershockpc.com.au/">AFTERSHOCK PC</a> Director Ryan Merrett, the Melbourne-based custom computer builder is seeing increasing interest from women who want technology that not only delivers exceptional performance but also reflects their personalities, tastes and living spaces.  </p>



<p class="wp-block-paragraph">From handcrafted cherry blossoms that respond to heat to natural walnut finishes, botanical prints, custom artwork and colour-coordinated components, the computer is becoming as much a statement piece as a powerful piece of technology.</p>



<p class="wp-block-paragraph">&#8220;Computers have become incredibly creative and beautifully crafted. Some of the designs we&#8217;re producing are genuine works of art, combining extraordinary attention to detail with some of the most advanced computing technology available,&#8221; Merrett said.</p>



<p class="wp-block-paragraph">&#8220;We&#8217;re seeing growing interest from women who want powerful computers that also reflect their personal style, whether that&#8217;s something elegant and understated, colorful and artistic, or completely customised.&#8221;</p>



<p class="wp-block-paragraph">&#8220;What&#8217;s exciting is the sheer variety of designs now available. Traditional gaming computers remain enormously popular, but customers increasingly have the freedom to choose something that looks entirely different.&#8221;</p>



<p class="wp-block-paragraph">&#8220;People no longer have to choose between performance and personal expression. They can have both.&#8221;</p>



<p class="wp-block-paragraph">The computer that literally blooms while you use it</p>



<p class="wp-block-paragraph">One of AFTERSHOCK PC&#8217;s most extraordinary creations is CHERRY BLOOM, developed in collaboration with ZOTAC.</p>



<p class="wp-block-paragraph">The computer features 70 handcrafted cherry blossoms made from a heat-reactive titanium alloy that open as the system warms up, creating the appearance of flowers blooming while the computer operates.</p>



<p class="wp-block-paragraph">&#8220;CHERRY BLOOM is an incredible example of what happens when engineering, technology and artistic craftsmanship come together,&#8221; Merrett said.</p>



<p class="wp-block-paragraph">&#8220;The flowers actually respond to heat, so as the computer starts working, the entire design comes to life.&#8221;</p>



<p class="wp-block-paragraph">&#8220;It&#8217;s a remarkable combination of creativity and technical innovation. You&#8217;re not just looking at a computer. You&#8217;re looking at something that has been carefully designed and crafted to create a completely different experience.&#8221;</p>



<p class="wp-block-paragraph">Behind the intricate floral design is serious computing power, including an AMD Ryzen 7 9800X3D processor, ZOTAC GAMING GeForce RTX 5080 SOLID OC White Edition graphics card, 64GB of RAM and custom liquid cooling.</p>



<p class="wp-block-paragraph">&#8220;That&#8217;s what makes these builds so exciting,&#8221; Merrett said.</p>



<p class="wp-block-paragraph">&#8220;They look extraordinary, but underneath the design they&#8217;re premium, high-performance computers capable of handling demanding gaming, creative and professional applications.&#8221;</p>



<p class="wp-block-paragraph">&#8220;The craftsmanship is in making everything work together, from the technology and cooling systems to the smallest visual details.&#8221;</p>



<p class="wp-block-paragraph">From gaming gear to interior design</p>



<p class="wp-block-paragraph">Merrett says computers are increasingly becoming part of the interior design conversation as more Australians invest in home offices, gaming rooms, creative studios and personalised living spaces. </p>



<p class="wp-block-paragraph">AFTERSHOCK PC&#8217;s NATURE range combines natural walnut slats with handcrafted botanical prints across three distinctive themes: Summer, Lemon and Fern.</p>



<p class="wp-block-paragraph">Customers can also personalise their systems with UV-printed panels, custom GPU backplates, decorative fan grilles, colour-matched cable sleeves, lighting and bespoke artwork.</p>



<p class="wp-block-paragraph">&#8220;If you&#8217;ve spent time creating a beautiful home office, bedroom or living space, it makes sense to want technology that complements the environment,&#8221; Merrett said.</p>



<p class="wp-block-paragraph">&#8220;Some customers love the traditional black gaming PC aesthetic. Others want natural timber, botanical designs, soft colours or something completely unique.</p>



<p class="wp-block-paragraph">&#8220;The important change is that people now have far more choice. A computer can be as individual as the person using it.&#8221;</p>



<p class="wp-block-paragraph">AFTERSHOCK PC is taking personalisation further through the development of interchangeable and hot-swappable panel designs that will allow customers to change the appearance of their computers without replacing the entire system.</p>



<p class="wp-block-paragraph">&#8220;We&#8217;re moving towards the idea of having a wardrobe for your PC,&#8221; Merrett said.</p>



<p class="wp-block-paragraph">&#8220;You might want a floral design today, gaming artwork tomorrow or a completely different look when you redecorate.</p>



<p class="wp-block-paragraph">&#8220;People are accustomed to personalising their phones, fashion, homes and accessories. It makes sense that they&#8217;re now looking for the same freedom with their computers.&#8221;</p>



<p class="wp-block-paragraph">Women are helping reshape the PC market</p>



<p class="wp-block-paragraph">Merrett said the traditional stereotype of high-performance computers being predominantly a male interest is increasingly outdated.</p>



<p class="wp-block-paragraph">Women are active across gaming, streaming, content creation, design, business and professional technology, and many are looking for computers that combine premium specifications with thoughtful design.</p>



<p class="wp-block-paragraph">&#8220;Women have always been part of the technology and gaming communities, but the industry hasn&#8217;t always offered the same breadth of design choices that people expect in other areas of their lives,&#8221; he said.</p>



<p class="wp-block-paragraph">&#8220;That&#8217;s changing. We&#8217;re seeing women who want top-end performance and also care about how their computer looks, how it fits into their home and whether it reflects their personality.&#8221;</p>



<p class="wp-block-paragraph">&#8220;Some want minimalist elegance, others love elaborate themed builds, and some want a traditional high-performance gaming system. It&#8217;s about giving customers the freedom to create something that suits them.&#8221;</p>



<p class="wp-block-paragraph">Merrett believes the shift will help change how computers are viewed within Australian homes.</p>



<p class="wp-block-paragraph">&#8220;Computers are no longer just functional equipment. They can be part of the furniture, part of the decor and an expression of someone&#8217;s interests and creativity,&#8221; he said.</p>



<p class="wp-block-paragraph">&#8220;The future of computing is not about one particular look. It&#8217;s about extraordinary performance, exceptional craftsmanship and giving people the freedom to make their technology their own.&#8221;</p>



<h3 class="wp-block-heading"><strong>About AFTERSHOCK PC</strong></h3>



<p class="wp-block-paragraph">AFTERSHOCK PC is an award-winning custom PC and high-performance computing company operating in Australia and Singapore. </p>



<p class="wp-block-paragraph">Its Melbourne-based Australian business designs and hand-builds premium gaming PCs and laptops, alongside specialised professional workstations and enterprise computing solutions for institutional clients. </p>



<p class="wp-block-paragraph">These include universities, government departments and organisations working across fields such as artificial intelligence, video production, engineering, architecture and technology.</p>



<p class="wp-block-paragraph">Founded by lifelong gamers, AFTERSHOCK PC combines advanced computing performance with craftsmanship, innovation and extensive personalisation. </p>



<p class="wp-block-paragraph">Through its specialist ULTRA-LABS division, the company creates unique, highly customised computers and has collaborated with brands and properties including Minecraft, Jujutsu Kaisen, Naruto and Supercars team Brad Jones Racing.</p>



<p class="wp-block-paragraph">AFTERSHOCK PC was named Best Desktop Builder at the Australian PC Awards in 2020 and 2021 and supports the Starlight Children&#8217;s Foundation, having helped fulfil approximately 80 wishes for seriously ill children.  </p>



<p class="wp-block-paragraph">The company continues to expand its proprietary products, professional computing capabilities, licensed collaborations and international presence.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/australian-women-turn-custom-pcs-into-home-decor-says-melbourne-computer-builder/">Australian Women Turn Custom PCs Into Home Décor, Says Melbourne Computer Builder</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>Synology Issues Urgent Update Warning Over Critical PHP2Shell Security Flaws</title>
		<link>https://www.techbusinessnews.com.au/news/synology-issues-urgent-update-warning-over-critical-php2shell-security-flaws/</link>
					<comments>https://www.techbusinessnews.com.au/news/synology-issues-urgent-update-warning-over-critical-php2shell-security-flaws/#respond</comments>
		
		<dc:creator><![CDATA[Matthew Giannelis]]></dc:creator>
		<pubDate>Thu, 29 Oct 2026 04:40:44 +0000</pubDate>
				<category><![CDATA[IT Security]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50110</guid>

					<description><![CDATA[<p>Synology is urging NAS owners to update affected applications after confirming critical PHP2Shell flaws could allow attackers to execute code remotely. The company has extended security fixes to several older DSM versions that have already reached the end of support.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/synology-issues-urgent-update-warning-over-critical-php2shell-security-flaws/">Synology Issues Urgent Update Warning Over Critical PHP2Shell Security Flaws</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="wp-block-paragraph"><a href="https://www.synology.com/" target="_blank" rel="noreferrer noopener nofollow">Synology</a> NAS owners running affected applications are being urged to install security updates immediately, after the company confirmed exposure to critical vulnerabilities that allow remote code execution.</p>



<p class="wp-block-paragraph">The warning concerns <a href="https://www.synology.com/en-au/security/advisory/Synology_SA_26_14" target="_blank" rel="noreferrer noopener nofollow">PHP2Shell</a>, two flaws tracked as <em>CVE-2026-109618</em> and <em>CVE-2026-109619</em>, with Synology rating both critical in its published security advisory.</p>



<p class="wp-block-paragraph">For households and businesses using network storage to host applications, the immediate task is to check installed packages and apply the relevant fixes through Package Center.</p>



<p class="wp-block-paragraph">Synology says the affected applications are Calendar, IDrive, Joomla, KodExplorer, MailStation, MediaWiki, phpMyAdmin, vtigerCRM, Web Station and WordPress, with exposure limited to systems running certain PHP-dependent packages.</p>



<p class="wp-block-paragraph">The company distinguishes the third-party IDrive package from its own Synology Drive service, which it says is unaffected by PHP2Shell.</p>



<p class="wp-block-paragraph">The broader PHP vulnerabilities can, under certain conditions, allow attackers to execute code without logging in, according to the United Kingdom’s National Cyber Security Centre.</p>



<p class="wp-block-paragraph">Its guidance prioritises internet-facing systems for updates, making NAS applications accessible from outside the home or office a particular concern for owners assessing their exposure</p>



<p class="wp-block-paragraph">Synology expanded its response in an October 28 statement, confirming PHP updates for DSM 7.4 and DSM 7.3, alongside end-of-life versions DSM 7.2, 7.1 and 7.0.</p>



<p class="wp-block-paragraph">A DSM 6.2 patch was scheduled for October 29, although the statement describes that release as planned rather than confirming it has become available.</p>



<p class="wp-block-paragraph">Owners using versions earlier than DSM 6.2 are advised to temporarily disable affected packages before moving to a supported DSM version.</p>



<p class="wp-block-paragraph">Users should also check individual package requirements, because Synology’s advisory identifies separate fixed releases for Calendar and MailStation alongside the PHP updates.</p>



<p class="wp-block-paragraph">The advisory lists Calendar version 3.0.4-21435 or later and MailStation version 30000002.3.19-20333 or later, while warning that PHP 7.3 will receive no fix. </p>



<p class="wp-block-paragraph">Synology says packages dependent on PHP restart automatically after the PHP update, but its accompanying instructions identify MailStation as requiring a separate manual update through Package Center.</p>



<p class="wp-block-paragraph">The company also assessed DSM’s internal PHP component, saying it has no externally accessible modules and presents minimal risk, with a fix planned for a later DSM release.</p>



<p class="wp-block-paragraph">That assessment applies to the internal component, while owners running affected applications still need to follow the package update instructions relevant to their systems.</p>



<p class="wp-block-paragraph">The NCSC also advises checking potentially exposed systems for evidence of compromise where updates or mitigations could not be applied promptly, including looking for attacker-installed backdoors.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/synology-issues-urgent-update-warning-over-critical-php2shell-security-flaws/">Synology Issues Urgent Update Warning Over Critical PHP2Shell Security Flaws</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>DAISY Expands Across NSW Councils as AI Planning Assistant Records More Than 16,500 Conversations</title>
		<link>https://www.techbusinessnews.com.au/news/daisy-expands-across-nsw-councils-as-ai-planning-assistant-records-more-than-16500-conversations/</link>
					<comments>https://www.techbusinessnews.com.au/news/daisy-expands-across-nsw-councils-as-ai-planning-assistant-records-more-than-16500-conversations/#respond</comments>
		
		<dc:creator><![CDATA[Austech Media]]></dc:creator>
		<pubDate>Thu, 29 Oct 2026 04:30:32 +0000</pubDate>
				<category><![CDATA[Media Releases]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50104</guid>

					<description><![CDATA[<p>DAISY is expanding across NSW councils after recording more than 16,500 conversations. The AI planning assistant helps residents access planning information and prepare development applications.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/daisy-expands-across-nsw-councils-as-ai-planning-assistant-records-more-than-16500-conversations/">DAISY Expands Across NSW Councils as AI Planning Assistant Records More Than 16,500 Conversations</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="wp-block-paragraph">As NSW steps up efforts to accelerate housing delivery and streamline development approvals, an AI-powered planning assistant being adopted by councils across the state has hit a new milestone.</p>



<p class="wp-block-paragraph">DAISY (Development Application Intelligence System) has recorded more than 16,500 conversations in nine months, helping residents navigate development application requirements before lodging with council.</p>



<p class="wp-block-paragraph">Developed by <a href="https://www.enterpriseaigroup.com/" target="_blank" rel="noreferrer noopener">Enterprise AI</a> with transformation expertise from <a href="https://www.adaptovate.com/" target="_blank" rel="noreferrer noopener nofollow">ADAPTOVATE</a>, DAISY provides residents with round-the-clock, plain-English guidance on planning rules, property controls and the documents required for a development application.</p>



<p class="wp-block-paragraph">City of Newcastle and Muswellbrook Shire Council have become the most recent councils to launch DAISY on their websites, giving residents, home builders and small developers access to planning guidance at any time, including evenings and weekends when council offices are closed. </p>



<p class="wp-block-paragraph">Dungog Shire Council is the next Hunter council scheduled to go live.</p>



<p class="wp-block-paragraph">The DAISY platform explains which planning rules apply to a property, identifies required documentation and helps residents check application materials before lodgement. </p>



<p class="wp-block-paragraph">By helping applicants understand requirements earlier, DAISY aims to reduce incomplete submissions and avoidable follow-up, allowing council planning teams to focus on assessment.</p>



<h3 class="wp-block-heading"><strong>Addressing the housing delivery challenge</strong></h3>



<p class="wp-block-paragraph">DAISY’s expansion comes amid broader NSW Government efforts to use technology and planning reform to improve the efficiency of development approvals.</p>



<p class="wp-block-paragraph">In September 2025, the NSW Government launched an initiative to introduce AI into the assessment of state significant development applications, identifying opportunities to streamline processes while maintaining planning standards and human oversight. </p>



<p class="wp-block-paragraph">At this time DAISY was the first and only AI solution live in NSW under the Government’s Early Adopters Program.</p>



<p class="wp-block-paragraph">The scale of NSW’s housing supply challenge continues to reinforce the need to improve the efficiency of the development pipeline. </p>



<p class="wp-block-paragraph">According to the <a href="https://prezlymail.com/c/4db86e46-f5f8-4cca-8bbc-583e29e35ab1/514083a5/https%3A%2F%2Fwww.udiansw.com.au%2Fnsw-falls-59500-behind-housing-accord-target-on-track-to-fall-short-by-150000-homes%2F" target="_blank" rel="noopener">Urban Development Institute of Australia NSW (UDIA NSW)</a>, the state delivered 91,300 new homes in the first two years of the National Housing Accord, falling 59,500 homes short of its target for that period. </p>



<p class="wp-block-paragraph">Based on current delivery trends and the widening gap between approvals and completions, UDIA NSW forecasts NSW could fall 150,000 homes short of its five-year target.</p>



<p class="wp-block-paragraph">While planning and building reforms address broader structural barriers, councils also face practical challenges in managing development applications. </p>



<p class="wp-block-paragraph">Residents may struggle to understand which planning controls apply to their property or what documentation they need, while incomplete applications can generate additional enquiries and requests for information.</p>



<p class="wp-block-paragraph">By providing accessible, plain-English guidance before lodgement, AI-enabled tools such as DAISY can help residents better understand application requirements and help councils reduce avoidable follow-up, supporting a more efficient process from the outset.</p>



<h3 class="wp-block-heading"><strong>DAISY usage data highlights demand for digital planning support</strong></h3>



<p class="wp-block-paragraph">Between January and September 2026, DAISY recorded 16,533 conversations across live council deployments. </p>



<p class="wp-block-paragraph">Around one-third of enquiries occurred outside traditional council counter hours, according to Enterprise AI’s reporting, highlighting demand for planning information during evenings, weekends and other times when council offices are closed.</p>



<p class="wp-block-paragraph">Enterprise AI modelling estimates the conversations represent 4,133 hours of staff time returned, calculated using 15 minutes as the typical time required to handle a comparable phone or counter enquiry.</p>



<p class="wp-block-paragraph">Douglas Ross, CEO at Enterprise AI says the housing debate needed to look beyond the formal planning system to the everyday friction that can slow the development application process.</p>



<p class="wp-block-paragraph">“Planning reform is an important part of addressing Australia’s housing challenge, but policy alone cannot solve every problem in the development pipeline. The experience of navigating the system matters, too,” </p>



<p class="wp-block-paragraph">“For a homeowner planning an extension or a small builder preparing a development application, understanding the rules and getting the paperwork right can be a significant hurdle,” Ross said</p>



<p class="wp-block-paragraph">“For councils, every incomplete application or avoidable enquiry adds to the workload of teams already managing complex assessments,”</p>



<p class="wp-block-paragraph">“AI creates an opportunity to improve that experience at both ends, helping people understand what they need to submit, while giving council teams more capacity to focus on the work that requires their professional expertise,”</p>



<p class="wp-block-paragraph">“These are practical changes, but at scale, making the process work better matters.” said Ross. </p>



<h3 class="wp-block-heading"><strong>Extending AI support into assessment</strong></h3>



<p class="wp-block-paragraph">Beyond resident-facing guidance, councils are exploring how AI could support planning teams during assessment. Muswellbrook Shire Council is investigating the next stage of DAISY to support planners, extending its potential use into parts of the assessment workflow.</p>



<p class="wp-block-paragraph">In May 2026, Enterprise AI announced a <a href="https://adaptovate.prezly.com/civica-partners-with-enterprise-ai-to-bring-ai-powered-planning-assessment-to-australian-councils-accelerating-housing-delivery" target="_blank" rel="noreferrer noopener">partnership with public sector software provider Civica</a> to integrate DAISY into Civica Altitude, Civica’s local government software platform.</p>



<p class="wp-block-paragraph">The integration combines DAISY Assist, which guides applicants through planning requirements, with DAISY Assess, which supports planners with compliance checks, interpretation of planning controls and report drafting. </p>



<p class="wp-block-paragraph">The partnership is intended to bring AI-enabled support into the systems councils already use to manage planning workflows.</p>



<p class="wp-block-paragraph">Early adopters have demonstrated a 20% reduction in assessment timeframes and a 49% increase in service capacity, highlighting the solution’s impact on both efficiency and decision quality.</p>



<p class="wp-block-paragraph">Ross says the next opportunity was to apply AI more broadly across the development application process, supporting planners with time-intensive tasks while keeping professional judgement and decision-making firmly in human hands.</p>



<p class="wp-block-paragraph">“Providing residents with better guidance is one part of the opportunity. The next is looking at how AI can support the work that happens behind the scenes, from checking applications against planning controls to helping planners prepare assessment reports.”</p>



<p class="wp-block-paragraph">“The aim is not to automate planning decisions, but to give council teams practical tools that can help them work through information more efficiently, so their expertise can remain focused on the judgement and decisions that matter most.” said Ross. </p>



<p class="wp-block-paragraph"></p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/daisy-expands-across-nsw-councils-as-ai-planning-assistant-records-more-than-16500-conversations/">DAISY Expands Across NSW Councils as AI Planning Assistant Records More Than 16,500 Conversations</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>NSW Ombudsman Warns AI Complaints Add Pressure And Fabricated Legal Claims</title>
		<link>https://www.techbusinessnews.com.au/news/nsw-ombudsman-warns-ai-complaints-add-pressure-and-fabricated-legal-claims/</link>
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		<dc:creator><![CDATA[Editorial Desk]]></dc:creator>
		<pubDate>Wed, 28 Oct 2026 20:40:39 +0000</pubDate>
				<category><![CDATA[Reports]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50099</guid>

					<description><![CDATA[<p>AI is helping more people lodge complaints while adding to workloads and producing fabricated legal claims, the NSW Ombudsman says. A new paper urges agencies to preserve accessibility and assess complaints on their merits.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/nsw-ombudsman-warns-ai-complaints-add-pressure-and-fabricated-legal-claims/">NSW Ombudsman Warns AI Complaints Add Pressure And Fabricated Legal Claims</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="wp-block-paragraph">A new paper released this week by the NSW Ombudsman examines the impact of generative&nbsp; artificial intelligence (AI) on complaint handling, highlighting a fundamental tension between making&nbsp;complaint systems more accessible and the increasing demands placed on those systems.&nbsp;</p>



<p class="wp-block-paragraph">The <a href="https://www.ombo.nsw.gov.au/guidance-for-organisations/resources/impact-of-ai-on-complaint-handling" target="_blank" rel="noreferrer noopener nofollow"><em>In Focus</em> paper</a>, <em>Responding to the rise in AI-assisted complaints – challenges for complaint&nbsp; handlers</em>, highlights that complainants are increasingly using generative AI tools to prepare, submit&nbsp; and pursue complaints.&nbsp;</p>



<p class="wp-block-paragraph">While AI can make complaint systems more accessible and help people communicate their concerns&nbsp; more easily, it is also increasing demands, generating large volumes of longer, more legalistic or&nbsp; misdirected complaints.&nbsp;</p>



<p class="wp-block-paragraph">The <em>In Focus</em> paper examines the impact of generative AI on complaint-handling and outlines practical strategies for complaint-handling bodies to manage the challenges it presents while&nbsp; preserving accessibility.&nbsp;</p>



<p class="wp-block-paragraph">It notes that using AI can increase accessibility to complaint systems, particularly for people who  face language, literacy, disability-related or cognitive barriers. </p>



<p class="wp-block-paragraph">It can also support more effective complaint resolution by helping structure grievances in ways that are clear, chronological and easier  to understand. </p>



<p class="wp-block-paragraph">“While AI can make it easier to make a complaint, the reality for complaint-handling bodies is&nbsp; currently much more complex,” said NSW Ombudsman, Paul Miller.&nbsp;&nbsp;</p>



<h3 class="wp-block-heading"><strong>The In Focus paper highlights workload and volume pressures across jurisdictions. </strong></h3>



<p class="wp-block-paragraph">It also notes that&nbsp;AI can produce fluent, polished text written in convincing legal language while containing material&nbsp;that is inaccurate or entirely fabricated, including hallucinated, non-existent legal provisions,&nbsp; precedents or institutional obligations. </p>



<p class="wp-block-paragraph">Other challenges identified include ‘inflated’ complaints,&nbsp; protracted resolution and unrealistic expectations.&nbsp;&nbsp;</p>



<p class="wp-block-paragraph">“Agencies do not need to choose between embracing or resisting AI. The challenge is to preserve&nbsp; its accessibility benefits while responding proportionately to the risks and challenges it brings”,&nbsp;Mr Miller said.</p>



<p class="wp-block-paragraph">“Our process for assessing complaints is the same whether or not AI tools are&nbsp; used. We encourage complainants to write in their own words, based on their own experiences so&nbsp; we can more effectively identify how we can help.”&nbsp;he said/ </p>



<p class="wp-block-paragraph">The <em>In Focus</em> paper emphasises that fairness, including assessing complaints on their merits and&nbsp; effective complaint management systems, must be at the foundation of any response.&nbsp;&nbsp;</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/nsw-ombudsman-warns-ai-complaints-add-pressure-and-fabricated-legal-claims/">NSW Ombudsman Warns AI Complaints Add Pressure And Fabricated Legal Claims</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>Parents Sue OpenAI Over ChatGPT’s Alleged Role In Daughter’s Epilepsy Death</title>
		<link>https://www.techbusinessnews.com.au/news/parents-sue-openai-over-chatgpts-alleged-role-in-daughters-epilepsy-death/</link>
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		<dc:creator><![CDATA[Editorial Desk]]></dc:creator>
		<pubDate>Wed, 28 Oct 2026 20:32:47 +0000</pubDate>
				<category><![CDATA[World Tech]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50095</guid>

					<description><![CDATA[<p>Bowen Wan’s parents have sued OpenAI, alleging ChatGPT encouraged her to reduce epilepsy medication and hide it from doctors before her death. OpenAI said the case involved an older model and pointed to safety improvements.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/parents-sue-openai-over-chatgpts-alleged-role-in-daughters-epilepsy-death/">Parents Sue OpenAI Over ChatGPT’s Alleged Role In Daughter’s Epilepsy Death</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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										<content:encoded><![CDATA[
<p class="wp-block-paragraph">The parents of a 31-year-old Amazon software engineer have sued OpenAI, alleging ChatGPT encouraged their daughter to reduce her epilepsy medication and conceal the changes from her doctors before she died in February.</p>



<p class="wp-block-paragraph">Qun Wan and Meiqin Xu filed the wrongful death lawsuit on October 27 in San Francisco against OpenAI and chief executive Sam Altman. Their daughter, Bowen Wan, had been using ChatGPT’s GPT-4o model.</p>



<p class="wp-block-paragraph">According to the complaint, the chatbot devised a schedule to take Wan off lamotrigine without medical supervision. She was concerned the medication affected her speech as she prepared for job interviews following an announced Amazon layoff.</p>



<p class="wp-block-paragraph">Her parents allege ChatGPT encouraged her to distrust her doctors, hide the medication changes and decline a blood test that could have revealed falling drug levels.</p>



<h3 class="wp-block-heading"><strong>Chatbot Allegedly Dismissed Warning Signs</strong></h3>



<p class="wp-block-paragraph">The New York Times, which reviewed more than 270,000 messages between Wan and ChatGPT, reported that she repeatedly expressed concern during the medication reduction.</p>



<p class="wp-block-paragraph">The supplied report describes episodes of confusion and lost time that the chatbot allegedly characterised as part of her brain readjusting.</p>



<p class="wp-block-paragraph">Wan’s specialist, Dr Nicholas Poolos of UW Medicine’s Regional Epilepsy Center, says he would not have recommended withdrawing a medication that was working.</p>



<p class="wp-block-paragraph">“That would be malpractice for me to instruct you to go off medications when it’s clearly working,” he said.</p>



<p class="wp-block-paragraph">The lawsuit alleges ChatGPT continued reassuring Wan shortly before her death. Her parents argue stronger restrictions on personalised medication advice could have prevented it.</p>



<h3 class="wp-block-heading"><strong>OpenAI Points To Safety Improvements</strong></h3>



<p class="wp-block-paragraph">OpenAI says the case was “incredibly heartbreaking” and involved an older version of ChatGPT. The company said newer models were better at recognising situations requiring urgent attention.</p>



<p class="wp-block-paragraph">The case adds to lawsuits alleging that ChatGPT fostered dependence and reinforced harmful decisions. The family’s claims about responsibility for Wan’s death remain allegations.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/parents-sue-openai-over-chatgpts-alleged-role-in-daughters-epilepsy-death/">Parents Sue OpenAI Over ChatGPT’s Alleged Role In Daughter’s Epilepsy Death</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>Critical UEFI Firmware Flaw Allows Attacks Before Operating Systems Load</title>
		<link>https://www.techbusinessnews.com.au/news/critical-uefi-firmware-flaw-allows-attacks-before-operating-systems-load/</link>
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		<dc:creator><![CDATA[Editorial Desk]]></dc:creator>
		<pubDate>Wed, 28 Oct 2026 20:21:14 +0000</pubDate>
				<category><![CDATA[IT Security]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50090</guid>

					<description><![CDATA[<p>A critical EDK II firmware flaw could let attackers execute code before an operating system loads. Exploitation targets affected machines during network boot and carries a severity rating of 9.5 out of 10.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/critical-uefi-firmware-flaw-allows-attacks-before-operating-systems-load/">Critical UEFI Firmware Flaw Allows Attacks Before Operating Systems Load</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="wp-block-paragraph">A critical vulnerability in TianoCore’s EDK II firmware code could allow attackers to execute malicious code during network boot, before the operating system loads.</p>



<p class="wp-block-paragraph">Tracked as CVE-2026-97631, the flaw carries a severity rating of 9.5 out of 10. TianoCore published its security advisory on October 22, crediting researchers Alex Matrosov of Anthropic and Dan Holmes-Mitra of Google.</p>



<p class="wp-block-paragraph">EDK II provides open-source components used to build UEFI firmware, which prepares hardware during startup. Its widespread adoption makes the vulnerability a concern for server manufacturers and data centre operators.</p>



<h3 class="wp-block-heading"><strong>Network Boot Creates An Attack Window</strong></h3>



<p class="wp-block-paragraph">The vulnerability affects a driver used for PXE booting, which allows computers to start using software downloaded over a network. Incorrect handling of incoming network error messages can corrupt firmware memory. </p>



<p class="wp-block-paragraph">Depending on the attack, an affected machine could stop booting or execute attacker-controlled code with high privileges.</p>



<p class="wp-block-paragraph">Exploitation requires the attacker to deliver the messages while the target is performing a network boot. The advisory says code execution also requires knowledge of the target firmware build.</p>



<p class="wp-block-paragraph">The malicious code can run before Secure Boot and measured boot have verified or measured operating system components, compromising the startup process before those checks take place.</p>



<h3 class="wp-block-heading"><strong>Firmware Updates Depend On Vendors</strong></h3>



<p class="wp-block-paragraph">TianoCore’s advisory links to a proposed code fix, although its patched-version field currently lists no patched release.</p>



<p class="wp-block-paragraph">For organisations using affected firmware, remediation depends on the relevant hardware or firmware supplier incorporating the correction into an update. </p>



<p class="wp-block-paragraph">The vulnerability’s presence in shared code means exposure must be assessed against individual products and their network boot configurations.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/critical-uefi-firmware-flaw-allows-attacks-before-operating-systems-load/">Critical UEFI Firmware Flaw Allows Attacks Before Operating Systems Load</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>HEX Launches Workplace Simulator As AI Reshapes Entry-Level Jobs</title>
		<link>https://www.techbusinessnews.com.au/news/hex-launches-workplace-simulator-as-ai-reshapes-entry-level-jobs/</link>
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		<dc:creator><![CDATA[Editorial Desk]]></dc:creator>
		<pubDate>Wed, 28 Oct 2026 19:49:47 +0000</pubDate>
				<category><![CDATA[Education]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50081</guid>

					<description><![CDATA[<p>Melbourne edtech HEX has launched WorkSim to help students gain practical workplace experience as AI reshapes entry-level jobs. RMIT has enrolled more than 400 students and embedded the platform in its Diploma of Business.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/hex-launches-workplace-simulator-as-ai-reshapes-entry-level-jobs/">HEX Launches Workplace Simulator As AI Reshapes Entry-Level Jobs</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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<p class="wp-block-paragraph">Melbourne education technology company HEX has launched WorkSim, a workplace simulation platform helping students build practical experience as AI changes entry-level employment.</p>



<p class="wp-block-paragraph">Learners join a simulated remote team to solve practical business problems, communicate with stakeholders and use AI in realistic workplace scenarios.</p>



<p class="wp-block-paragraph">The platform complements existing courses and work-integrated learning programs, including for students who struggle to secure internships or lack professional networks.</p>



<p class="wp-block-paragraph">RMIT University has enrolled more than 400 students. Educators and students from its College of Vocational Education helped co-design WorkSim, which is now embedded in the Diploma of Business.</p>



<p class="wp-block-paragraph">HEX cofounder and chief executive Jeanette Cheah said employers and educators needed to reconsider how young people enter the workforce.</p>



<p class="wp-block-paragraph">“Industry has sprinted to redesign work around AI – without redesigning the implicit, historical promise to support young people entering the workforce,” she said.</p>



<p class="wp-block-paragraph">The partner network includes Atlassian Foundation, Canva Foundation, Automation Anywhere, RMIT, Xero, Stone &amp; Chalk, Adelaide Fringe and Pledge 1%.</p>



<p class="wp-block-paragraph">Available and upcoming streams cover business strategy, marketing, automation, creative grants, product management, entrepreneurship and accounting.</p>



<p class="wp-block-paragraph">Xero supports the entrepreneurship and accounting streams, while Automation Anywhere’s program asks learners to assess business workflows and recommend uses for automation and AI. </p>



<p class="wp-block-paragraph">Other streams include business strategy supported by One Roof and creative grants and funding with Adelaide Fringe.</p>



<p class="wp-block-paragraph">RMIT’s Ngoc Le Chow said the program gave students opportunities to apply their learning before graduation.</p>



<p class="wp-block-paragraph">“The WorkSim internship was embedded into the Diploma of Business to help students prepare for the reality of the modern workplace before graduation,” she said.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/hex-launches-workplace-simulator-as-ai-reshapes-entry-level-jobs/">HEX Launches Workplace Simulator As AI Reshapes Entry-Level Jobs</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>Ex-Tesla Engineers Raise $23 Million To Build Spacecraft Batteries In Australia</title>
		<link>https://www.techbusinessnews.com.au/news/ex-tesla-engineers-raise-23-million-to-build-spacecraft-batteries-in-australia/</link>
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		<dc:creator><![CDATA[Editorial Desk]]></dc:creator>
		<pubDate>Wed, 28 Oct 2026 19:42:01 +0000</pubDate>
				<category><![CDATA[Science]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50078</guid>

					<description><![CDATA[<p>Sydney startup MP Space has raised $23 million to expand Australian manufacturing of spacecraft power systems. Founded by former Tesla engineers, the company says its technology has been selected for missions and services involving more than 500 spacecraft.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/ex-tesla-engineers-raise-23-million-to-build-spacecraft-batteries-in-australia/">Ex-Tesla Engineers Raise $23 Million To Build Spacecraft Batteries In Australia</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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<p class="wp-block-paragraph">Sydney startup MP Space has raised $23 million in seed funding to expand Australian manufacturing of spacecraft power systems, with its technology selected for missions and services involving more than 500 spacecraft.</p>



<p class="wp-block-paragraph">Blackbird led the round alongside Systemiq Capital, Speedinvest and MFV Partners. London-based Seraphim Space also participated, making its first Australian investment.</p>



<p class="wp-block-paragraph">Former Tesla engineers Jay Manley and Sam Paterson founded MP Space in early 2024 to develop hardware and software that generates, stores and manages power in space.</p>



<p class="wp-block-paragraph">The funding will support manufacturing capacity, a broader product range and recruitment for its Australian engineering team.</p>



<p class="wp-block-paragraph">“Our thesis is simple: the next generation of spacecraft will need a lot more power, and the space industry needs better ways to generate, store and manage it,” said Manley, the company’s chief executive.</p>



<p class="wp-block-paragraph">Manley said MP Space was applying advances from electric vehicles, grid-scale energy storage and home batteries to spacecraft systems designed for reliable manufacturing at scale.</p>



<p class="wp-block-paragraph">He spent eight years in Tesla’s powertrain and energy engineering teams, including work on Powerwall 2 and 3. Paterson, MP Space’s chief commercial officer, worked on battery packs for Tesla’s Model S, X and 3, and held roles at Apple, Zoox and Vow.</p>



<p class="wp-block-paragraph">Blackbird partner Samantha Wong said the founders combined experience in scalable battery design with strong software capabilities.</p>



<p class="wp-block-paragraph">“In less than two years, MP Space has already delivered a software-defined battery, with one of the highest gravimetric energy densities of any space battery,” Wong said.</p>



<p class="wp-block-paragraph">Manley said the company’s hardware went to space for the first time earlier this month.</p>



<h3 class="wp-block-heading"><strong>Replacing bespoke spacecraft systems</strong></h3>



<p class="wp-block-paragraph">Seraphim Space vice president Lucas Bishop said growing power demands would support more capable payloads, onboard processing and ambitious missions.</p>



<p class="wp-block-paragraph">He said a shortage of proven independent suppliers had forced spacecraft manufacturers to develop critical hardware themselves.</p>



<p class="wp-block-paragraph">“By replacing bespoke, high-cost and low-volume systems with reliable, cost-effective and off-the-shelf power hardware, MP Space can help reverse this historical over-reliance on vertical integration,” Bishop said.</p>



<p class="wp-block-paragraph">MP Space operates from the NSW government-backed Defence and Aerospace Hub at Cicada Innovations.</p>



<p class="wp-block-paragraph">Manley said the next 12 months would focus on expanding manufacturing, hiring and delivering systems for spacecraft and satellite constellations.</p>



<p class="wp-block-paragraph">“This raise reflects the customer demand we’re already seeing and gives us the capital to accelerate,” he said.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/ex-tesla-engineers-raise-23-million-to-build-spacecraft-batteries-in-australia/">Ex-Tesla Engineers Raise $23 Million To Build Spacecraft Batteries In Australia</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>Allegra Spender Proposes Broader 40% CGT Discount As Startup Tax Bill Faces Opposition</title>
		<link>https://www.techbusinessnews.com.au/news/allegra-spender-proposes-broader-40-cgt-discount-as-startup-tax-bill-faces-opposition/</link>
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		<dc:creator><![CDATA[Editorial Desk]]></dc:creator>
		<pubDate>Wed, 28 Oct 2026 19:30:39 +0000</pubDate>
				<category><![CDATA[Business]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50074</guid>

					<description><![CDATA[<p>Allegra Spender is pushing for a broader 40% capital gains tax discount for active business assets, challenging the government’s targeted startup concession. Technology and biotech leaders have also raised concerns about the bill’s treatment of later-stage investment and access to refundable R&#038;D tax offsets.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/allegra-spender-proposes-broader-40-cgt-discount-as-startup-tax-bill-faces-opposition/">Allegra Spender Proposes Broader 40% CGT Discount As Startup Tax Bill Faces Opposition</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="wp-block-paragraph">Independent MP Allegra Spender is urging the government to replace its proposed startup capital gains tax concession with a broader 40% discount for active business assets, arguing the current plan is too complex and excludes too many entrepreneurs.</p>



<p class="wp-block-paragraph">The Wentworth MP’s alternative would cover qualifying business assets, shares and share options without the company age limits and thresholds attached to the government’s targeted concession.</p>



<p class="wp-block-paragraph">“The core principles of any good tax reform are certainty, simplicity, fairness and driving prosperity, but the IBCC proposal falls short on these,” Spender said.</p>



<p class="wp-block-paragraph">The proposed Innovative Business CGT Concession (IBCC) offers eligible founders, employees and investors a 50% discount on qualifying capital gains. </p>



<p class="wp-block-paragraph">Spender’s alternative offers a smaller discount with broader eligibility, while leaving property and other passive investments under indexation.</p>



<p class="wp-block-paragraph">Former Kevin Rudd adviser and entrepreneur Lachlan Harris backed her approach.</p>



<p class="wp-block-paragraph">“The concept of legislation defining what an innovative business is, and then granting only those businesses a CGT concession, is a problem masquerading as a solution,” Harris said.</p>



<p class="wp-block-paragraph">UNSW director of entrepreneurship David Burt described the innovation test as “an unhelpful Kafkaesque maze”, arguing an active-assets test would reduce compliance costs and provide greater certainty.</p>



<p class="wp-block-paragraph">Anna Fitzgerald, head of the University of Sydney Business School’s Genesis Startup Accelerator, spoke in a personal capacity.</p>



<p class="wp-block-paragraph">“Don’t make the tax department pick innovators,” she said.</p>



<p class="wp-block-paragraph">“You can’t always identify tomorrow’s successful businesses from today’s definitions.”</p>



<h3 class="wp-block-heading"><strong>Budget modelling carries qualifications</strong></h3>



<p class="wp-block-paragraph">Spender said Parliamentary Budget Office analysis found her proposal would deliver a small net budget improvement compared with the government’s draft concession.</p>



<p class="wp-block-paragraph">However, the modelling predated the revised bill and used a passive-income test as a proxy because direct data on active assets was unavailable.</p>



<p class="wp-block-paragraph">The revised government bill eases some eligibility requirements and provides a pathway to preserve concessions for existing investors when a company permanently stops issuing qualifying equity.</p>



<p class="wp-block-paragraph">Tech Council of Australia chief executive Dr Kate Cornick said significant gaps remained.</p>



<p class="wp-block-paragraph">“The Innovative Business CGT Concession is a win for early-stage companies but leaves later-stage tech firms behind,” she said.</p>



<h3 class="wp-block-heading"><strong>R&amp;D changes draw separate criticism</strong></h3>



<p class="wp-block-paragraph">The bill also bundles changes to the Research and Development Tax Incentive and venture capital incentives. Spender’s CGT alternative does not address the separate R&amp;D concerns.</p>



<p class="wp-block-paragraph">The proposed R&amp;D measures increase the core R&amp;D tax offset by 4.5 percentage points and lift the eligible expenditure cap from $150 million to $200 million, but introduce a general 10-year limit on access to refundable offsets.</p>



<p class="wp-block-paragraph">Cornick said uncertainty remained over which supporting research activities would qualify.</p>



<p class="wp-block-paragraph">“Innovative companies are deciding every day whether to build and make substantial R&amp;D investments in Australia. They need certainty to do that,” she said.</p>



<p class="wp-block-paragraph">AusBiotech chief executive Rebekah Cassidy warned that a longer 15-year window for eligible therapeutic research still failed to reflect medicine development timelines.</p>



<p class="wp-block-paragraph">“Therapies for complex diseases can take well in excess of 15 years to research and develop due to the intensive nature of R&amp;D and clinical trials required,” Cassidy said.</p>



<p class="wp-block-paragraph">Magellan Stem Cells chief executive Dr Julien Freitag said his 17-year-old company was approaching a pivotal Phase 3 trial of its experimental osteoarthritis therapy.</p>



<p class="wp-block-paragraph">“It is bewildering why a company like ours would suddenly be excluded from R&amp;D tax incentive refund eligibility,” he said.</p>



<p class="wp-block-paragraph">Treasurer Jim Chalmers says the package would increase support for core research and lift young firms’ R&amp;D investment by an expected $400 million annually. The proposed R&amp;D changes would apply from July 1, 2028.</p>



<p class="wp-block-paragraph">Labor faces Senate negotiations over the package, with the Greens threatening to withhold support for the R&amp;D changes unless oil and gas companies are excluded from the incentive.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/allegra-spender-proposes-broader-40-cgt-discount-as-startup-tax-bill-faces-opposition/">Allegra Spender Proposes Broader 40% CGT Discount As Startup Tax Bill Faces Opposition</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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		<title>Aged Care Algorithm Failures Put Access To Support Under Scrutiny</title>
		<link>https://www.techbusinessnews.com.au/news/aged-care-algorithm-failures-put-access-to-support-under-scrutiny/</link>
					<comments>https://www.techbusinessnews.com.au/news/aged-care-algorithm-failures-put-access-to-support-under-scrutiny/#respond</comments>
		
		<dc:creator><![CDATA[Editorial Desk]]></dc:creator>
		<pubDate>Wed, 28 Oct 2026 19:20:56 +0000</pubDate>
				<category><![CDATA[General]]></category>
		<guid isPermaLink="false">https://www.techbusinessnews.com.au/?p=50069</guid>

					<description><![CDATA[<p>Australia’s aged care assessment algorithm failed transparency safeguards recommended by the Robodebt royal commission, the Commonwealth Ombudsman found. The watchdog called for legislative changes allowing human intervention in automated decisions.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/aged-care-algorithm-failures-put-access-to-support-under-scrutiny/">Aged Care Algorithm Failures Put Access To Support Under Scrutiny</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
]]></description>
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<p class="wp-block-paragraph">The Department of Health, Disability and Ageing failed to apply transparency safeguards recommended by the Robodebt royal commission to its automated aged care assessment system, a Commonwealth Ombudsman investigation has found.</p>



<p class="wp-block-paragraph">The report said the department had not adequately explained how its Integrated Assessment Tool (IAT) produced decisions and had incorrectly advised providers and families that automated outcomes could be changed.</p>



<p class="wp-block-paragraph">“Without this, the IAT is a technological black box,” the ombudsman said.</p>



<p class="wp-block-paragraph">The investigation also questioned whether the department understood the legal framework it had created, finding there was no mechanism under the relevant legislation to change outcomes despite its advice.</p>



<p class="wp-block-paragraph">One complaint concerned a woman with a rapidly progressing, incurable neurological condition who was approved for the second-highest level of home care support but faced a standard priority wait of 10 to 11 months.</p>



<p class="wp-block-paragraph">“During this period, she is receiving only minimal support, which is wholly inadequate,” the complainant said.</p>



<p class="wp-block-paragraph">She says the department had refused to escalate her priority despite acknowledging the outcome was inappropriate.</p>



<p class="wp-block-paragraph">Department secretary Blair Comley disputed the report’s transparency finding, pointing to published assessment questions and information explaining how inputs mapped to funding levels.</p>



<p class="wp-block-paragraph">“The department does not accept this characterisation,” Comley wrote.</p>



<p class="wp-block-paragraph">However, he acknowledged the published information was insufficient for an external party to reproduce precise assessment outcomes and accepted that the algorithm should be more transparent.</p>



<p class="wp-block-paragraph">The department marked as “noted” two recommendations seeking legislative changes and guidance allowing assessment delegates to substitute decisions for automated outcomes.</p>



<p class="wp-block-paragraph">It pointed instead to a proposed escalation pathway allowing assessment organisations to refer complex cases to the system governor or a delegate for possible adjustment.</p>



<p class="wp-block-paragraph">The ombudsman also recommended that the Australian National Audit Office consider auditing the assessment system’s implementation and design. </p>



<p class="wp-block-paragraph">In response, the department said it would cooperate if an audit proceeded.</p>
<p>The post <a href="https://www.techbusinessnews.com.au/news/aged-care-algorithm-failures-put-access-to-support-under-scrutiny/">Aged Care Algorithm Failures Put Access To Support Under Scrutiny</a> appeared first on <a href="https://www.techbusinessnews.com.au">Tech Business News</a>.</p>
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