Chronicle of Higher Education Audio: Tech Therapy

Episode 27 - How to Be a Leader, Even If You're Not the Boss

techtherapy@chronicle.com — Wed, 16 Jul 2008 13:28:40 EDT

Ann Kovalchick, the deputy chief information officer at Tulane University, talks with the tech therapists about the qualities that make a good leader in IT -- and in higher education generally.

Episode 26 - Talk to Me Like I'm a Child (Encore)

techtherapy@chronicle.com — Wed, 02 Jul 2008 14:49:52 EDT

How do you talk about technology on campuses? Is the message getting through? In this discussion from the archive, Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, talk about the communications lessons you can learn from children and TV Guide.

Episode 25 - Hiring a CIO, Part II: Do You Take the Job?

techtherapy@chronicle.com — Wed, 18 Jun 2008 12:20:31 EDT

In Part II of this two-part Tech Therapy miniseries, Warren Arbogast and Scott Carlson discuss what chief information officers should look for when interviewing at a college. What are the good and bad signs?

Episode 24 - Hiring a CIO, Part I: Looking for the Elvis Candidate?

techtherapy@chronicle.com — Wed, 04 Jun 2008 13:16:47 EDT

In Part I of this two-part Tech Therapy miniseries, Warren Arbogast and Scott Carlson discuss the qualities that colleges should look for when hiring a chief information officer. Part II wil address what a prospective CIO should look for in a college.

Episode 23 - The Web and the Changing Admissions Game

techtherapy@chronicle.com — Wed, 21 May 2008 14:03:35 EDT

When it comes to recruiting students, college Web sites can be just as important as viewbooks and campus visits. So why don't colleges do more to put admissions directors and IT officers in the same room? Warren Arbogast, a technology consultant, talks with Scott Carlson, a Chronicle reporter.

Episode 22 - Graduates Need Jobs. How Can Technology Help?

techtherapy@chronicle.com — Wed, 07 May 2008 14:40:26 EDT

Students don't search for jobs like they once did: Now, for better and for worse, they're using the Web. How can campus officials keep up? Andrew Ceperley, director of the Career Services Center at the University of California at San Diego, shared advice with Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter.

Episode 21 - Adventures in Extreme Outsourcing

techtherapy@chronicle.com — Wed, 23 Apr 2008 15:15:41 EDT

Utrecht University, in the Netherlands, has saved money and improved quality by outsourcing nearly all of its central IT services. Could your institution do the same? Peter Schelleman, the university's former chief information officer, shared his thoughts with Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter.

Episode 20 - Professors and Technology: Helpless or Hopeless?

techtherapy@chronicle.com — Tue, 08 Apr 2008 15:22:37 EDT

Professors complain that they can't get technology to work the way they want it to. Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, talk about the "learned helplessness" that pervades technology use on campus.

Episode 19 - Should You Outsource Your Technology Services?

techtherapy@chronicle.com — Tue, 25 Mar 2008 15:43:35 EDT

Colleges can benefit from putting companies in charge of IT services -- as long as they go about it the right way. Adrian Sannier, the university technology officer at Arizona State University, shared outsourcing advice with Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter.

Episode 18 - How Can Technology Keep a College in Business?

techtherapy@chronicle.com — Tue, 11 Mar 2008 14:12:19 EDT

Can smart IT investments lead colleges to long-term stability? Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, got advice from Robert E. Dunker, the president of Western Iowa Tech Community College.

Episode 17 - The Tech Guy Doesn't Know What I Want!

techtherapy@chronicle.com — Wed, 27 Feb 2008 12:18:46 EDT

Professors complain that technology staffers don't understand their needs. Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, talk about how to stop the IT witch hunt.

Episode 16 - The Trouble With Online Sex

techtherapy@chronicle.com — Wed, 13 Feb 2008 14:40:19 EDT

Looking at porn and sending racy e-mails at work means trouble -- especially for college leaders who do it. Tech Therapy's Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, talk about keeping your data private in the electronic age.

Episode 15 - Technology: The View From the Top

techtherapy@chronicle.com — Wed, 30 Jan 2008 12:51:38 EDT

Do college presidents spend much time thinking about technology? Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, asked Steven J. Kopp, the president of Marshall University, and Jan I. Fox, the institution's chief information officer.

Episode 14 - The Challenges of Change

techtherapy@chronicle.com — Wed, 16 Jan 2008 13:50:06 EDT

Why is changing an organization so hard? Warren Arbogast, a technology consultant, talks with Scott Carlson, a Chronicle reporter, about how to make change happen on your campus.

Episode 13 - How to Control Your E-Mail Inbox

techtherapy@chronicle.com — Fri, 28 Dec 2007 16:25:19 EDT

Overwhelmed by the volume of your e-mail? Warren Arbogast, a technology consultant, talks with Scott Carlson, a Chronicle reporter, about how to manage electronic messages.

Episode 12 - Setting Professors Right on Rights

techtherapy@chronicle.com — Tue, 11 Dec 2007 18:59:09 EDT

Faculty members are posting class resources online, and they may be violating copyright in the process. William Shell, director of academic technology and computing services at Eastern Michigan University, asks: How can a university make faculty members aware of copyright law?

Episode 11 - Emergency Notification: Not Just a Technology Issue

techtherapy@chronicle.com — Wed, 28 Nov 2007 15:39:24 EDT

Colleges are struggling with establishing better emergency-notification systems. Jan I. Fox, vice president for information technology for Marshall University, talks with Scott Carlson and Warren Arbogast about the many issues involved.

Episode 10 - Are College Presidents Talking about Technology?

techtherapy@chronicle.com — Wed, 14 Nov 2007 11:27:53 EDT

Are college presidents involved in discussions about technology on your campus? Robert E. Cernock, the chief information officer from Central Connecticut State University, joins Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, to talk about college leaders and their interest (or lack of it) when it comes to technology.

Episode 9 - Colleges Ask the Recording Industry: Why Us?

techtherapy@chronicle.com — Wed, 31 Oct 2007 14:03:46 EDT

The recording industry has pressured colleges to do more about campus music piracy, but college leaders feel that they are being unfairly targeted. Cary H. Sherman, president of the Recording Industry Association of America, responds in an interview.

Episode 8 - Handling the Growing Pressure on Tech Leaders

techtherapy@chronicle.com — Wed, 24 Oct 2007 21:28:59 EDT

Dwight Fischer, CIO of Plymoth State U., joins Scott Carlson and Warren Arbogast to talk about how the job of college tech leaders is getting increasingly difficult.

Episode 7 - Fitting Technology Into New Campus Buildings

techtherapy@chronicle.com — Tue, 16 Oct 2007 19:08:16 EDT

Technology can be a key component in any building on the campus, but technology experts and other stakeholders are not often involved in early phases of planning. Mark Maves, an architect who has worked with colleges, joins Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, to offer advice on campus planning.

Episode 6 - Talk to Me Like I'm a Child

techtherapy@chronicle.com — Tue, 02 Oct 2007 22:51:30 EDT

How do you talk about technology on campuses? Is the message getting through? Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, talk about the communications lessons you can learn from children and TV Guide.

Episode 5 - Flying a Plane While Building It

techtherapy@chronicle.com — Tue, 18 Sep 2007 17:38:19 EDT

You want to plan a grand technology strategy for your campus, yet you find yourself putting out fires and making 11th-hour decisions. Sound familiar? Scott Carlson, a Chronicle  reporter, and Warren Arbogast, a tech consultant, tell you how to  get your department  in order. (Bonus material: How is technology like a drug?)

Episode 4 - Gazing Into the Crystal Ball

techtherapy@chronicle.com — Tue, 04 Sep 2007 12:41:30 EDT

Predictions. College IT officials are often asked to prognosticate, but it's easier to be wrong than right. Scott Carlson, a Chronicle reporter, and Warren Arbogast, a tech consultant, talk about how to predict the future of technology -- and whether that's even possible.

Episode 3 - How Much Technology is Enough?

techtherapy@chronicle.com — Thu, 16 Aug 2007 17:08:42 EDT

Have you ever had the feeling that your college is behind the curve when it comes to technology? You might not be. Scott Carlson, a Chronicle reporter, and Warren Arbogast, a tech consultant, talk about keeping up with the pack, and about how much colleges should spend on technology.

Episode 2 - Dandelions and Decentralization

techtherapy@chronicle.com — Wed, 08 Aug 2007 13:09:29 EDT

Scott Carlson and Warren Arbogast discuss the Big Question: Are large technology departments, including those at colleges, really "the most regressive and poisonous force in technology today," as Walt Mossberg insists?

Episode 1 - Security

techtherapy@chronicle.com — Tue, 24 Jul 2007 15:15:39 EDT

Scott Carlson and Warren Arbogast talk about secure information technology and how college leaders can make their computer networks more secure by working to change campus culture.