TERA Service Moving Info

Windows

• En Masse's TERA PC game servers will go offline on November 9.

• Gameforge will be taking over publishing of TERA PC in North America, with their servers set to go live November 12.

• Account Migration is available from October 22 until December 18 at 14:59 UTC.

Account Migration

Account Migration page: http://bit.ly/TERA_migrate

You can complete Account Migration any time between October 22 and December 18 at 14:59 UTC. If you complete account migration before En Masse servers go offline on November 9, you will still be able to play until that date.

• Account Migration is open from October 22, 2020 until December 18, 2020 at 14:59 UTC. To ensure your account data is preserved and transferred, please complete Account Migration during this period. Go to the Account Migration page to get started.

• Migrate your account before November 12 to unlock special event rewards from Gameforge and ensure your EMP balance and progression are available right when Gameforge's North American servers open.

  • If you migrate before November 9, you will be able to continue playing on En Masse servers until that date.

  • Please see Gameforge’s Transfer FAQ for reward details.
• You must migrate your account before December 18, 2020 at 14:59 UTC or your account progression and EMP balance will be deleted.

EMP 

• As of September 14, EMP currency can no longer be purchased.
• EMP can still be spent in-game, and products will remain available until servers go offline at En Masse.
• EMP Transfer Information: https://support.enmasse.com/hc/en-us/articles/360057521573

Elite Status 

• As of September 14, Elite Status subscriptions are no longer available.

• As of September 14, recurring payments for existing Elite Status subscriptions are disabled.

• Elite Status vouchers can still be purchased from the in-game shop using remaining EMP balance.

• Players who had an active Elite subscription will enjoy TERA Club benefits on Gameforge servers as well. (Remaining subscription time will be carried over.)

• Elite subscription voucher items will not work on Gameforge servers, so please use all of these items before the server shuts down.

En Masse Ecosystems

• New Account creation - As of September 14, new game account creation is disabled. However, all current active accounts can still log in to manage their account and log in to our games.
• Web Store - As of September 14, we have closed our web stores for all products. In-game stores will continue to list available products.
• Server transfer – As of September 21, the ability to transfer characters between servers has been disabled on En Masse servers.
• Forums - The TERA forums remain open. We may post future player communications to our News and Announcement section.
• Discord - Gameforge's official TERA Discord server: https://discord.gg/invite/tera
• Social media accounts - En Masse continues to manage the @TERAonline Facebook page and may share player communications there until service has transitioned to Gameforge. (Please note that the @TERAonline Twitter account is now managed by the new publisher of TERA for console, so will no longer provide TERA PC-related information. The TERA Instagram account (official_tera) is currently not active.)
• Customer Support - Support will transfer on the same date that we transfer the game service. Up until that time, En Masse will continue to provide support. Once the transfer of service happens, you will need to contact the new publisher's customer support team for any issues with TERA. 

Gameforge Links
Homepage: https://gameforge.com/en-US/play/tera
Service Transfer News Post: http://gf.link/teraamericanews
New Publisher FAQ for NA Players: http://gf.link/teraamericafaq

FAQ 

Will account-bound items be kept?

• This is currently not planned so players are advised to claim as many of these items as they need before the server closes.

Do I need to do prepare anything before servers close?

• Please claim all items in your item claim, item broker, mailbox and guild bank before the server shuts down, as unclaimed items may be lost otherwise.
• Please also make sure to exchange all your token items before the server shuts down as some of them might have different content or won’t work anymore afterwards.

What happens to my TERA Rewards Levels?

• The Rewards-System was a system unique to En Masse that is not available in any other TERA region. As such, it unfortunately won’t be possible to transfer any progress or status for this.
• Please see Gameforge’s Transfer FAQ for more details.