<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" media="screen" href="/~d/styles/atom10full.xsl"?><?xml-stylesheet type="text/css" media="screen" href="http://feeds.feedburner.com/~d/styles/itemcontent.css"?><feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:thr="http://purl.org/syndication/thread/1.0" xmlns:feedburner="http://rssnamespace.org/feedburner/ext/1.0">
    <title>The Cloud</title>
    
    <link rel="alternate" type="text/html" href="http://cloudblog.salesforce.com/" />
    <id>tag:typepad.com,2003:weblog-85867174576822028</id>
    <updated>2012-05-24T16:33:12-07:00</updated>
    
    <generator uri="http://www.typepad.com/">TypePad</generator>
    <atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" type="application/atom+xml" href="http://feeds.feedburner.com/thecloudblog" /><feedburner:info uri="thecloudblog" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com/" /><feedburner:emailServiceId>thecloudblog</feedburner:emailServiceId><feedburner:feedburnerHostname>http://feedburner.google.com</feedburner:feedburnerHostname><entry>
        <title>A Share Too Far: the Failure of Social Readers</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/LlsEwBYE0GM/a-share-too-far-the-failure-of-social-readers.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/05/a-share-too-far-the-failure-of-social-readers.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b88330168ebc40b36970c</id>
        <published>2012-05-24T16:33:12-07:00</published>
        <updated>2012-05-24T16:33:12-07:00</updated>
        <summary>Social readers seemed to make a lot of sense. After all, long before there was a Facebook, there was a New York Times “most emailed” list. We apparently just love to share our enthusiasm or disgust for a remarkable story. Mashable breaks it down for you: Social reader apps were...</summary>
        <author>
            <name>Bruce Francis</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Facebook" />
        <category scheme="http://sixapart.com/ns/types#tag" term="OpenGraph" />
        <category scheme="http://sixapart.com/ns/types#tag" term="oversharing" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Social Enterprise" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Social Readers" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Washington Post" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://www.johnpaulaguiar.com/social-media-over-sharing-sucks/" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;" target="_self"><img alt="Socialmediaoversharing" class="asset  asset-image at-xid-6a00e54ee3905b8833016766c29a28970b" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016766c29a28970b-320wi" style="width: 315px; margin: 0px 0px 5px 5px;" title="Socialmediaoversharing" /></a>Social readers seemed to make a lot of sense. After all, long before there was a <a class="zem_slink" href="http://facebook.com" rel="homepage" target="_blank" title="Facebook">Facebook</a>, there was a New York Times “most emailed” list. We apparently just love to share our enthusiasm or disgust for a remarkable story. Mashable <a href="http://mashable.com/2012/05/08/facebook-social-reader-apps-decline/">breaks it down for you</a>:</p>
<p style="padding-left: 60px;">Social reader apps were <a href="http://mashable.com/2011/09/22/social-reader/">first introduced</a> in September. Through the apps, which are built on <a href="http://mashable.com/2011/09/22/new-facebook-open-graph/">Facebook’s Open Graph</a>, publications like <em><a class="zem_slink" href="http://www.washingtonpost.com" rel="homepage" target="_blank" title="The Washington Post">The Washington Post</a></em> and <em>The Guardian</em> are able to serve users a mix of content based on the information they’ve shared with Facebook, including their interests, “likes” and stories that are trending among their friends. Those stories are displayed in the apps and make frequent appearances in the Newsfeed.</p>
<p>But buried underneath the hype over Facebook’s IPO, the digerati have been wringing their hands over this graph that depicts a sharp drop off in social reader use (monthly average users) at the Washington Post:</p>
<p><a class="asset-img-link" href="http://appdata.com/" style="display: inline;" target="_blank"><img alt="Bf1" border="0" class="asset  asset-image at-xid-6a00e54ee3905b8833016305ce8066970d image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016305ce8066970d-800wi" title="Bf1" /></a><br /><br /></p>
<p>To be fair, during the drop off’s time frame, Facebook had been trying out “trending articles” which somewhat mirrors the function of social readers by spotlighting relevant content <a href="http://techcrunch.com/2012/05/07/decline-of-facebook-news-readers/">TechCrunch argues</a> that this change is what is causing the drop off.  It’s certainly a primary factor, but John Herman at BuzzFeed says that <a href="http://www.buzzfeed.com/jwherrman/facebook-social-readers-are-all-collapsing">social reader users were ready to jump</a>:</p>
<p style="padding-left: 60px;">Social Readers always seemed a little <em>too</em> share-y, even for Facebook; they felt more like the kind of cold, descriptive, invisible and yet mandatory services we're used to seeing from <a class="zem_slink" href="http://google.com" rel="homepage" target="_blank" title="Google">Google</a> rather than genuinely new and useful tools for spreading information. And they feel, I don't know, kind of broken right now? My brain already associates those little blocks of auto-fed stories with second-class content. I mean, I <em>know</em> my friends didn't really mean to show to it to me. Why would I click? And god, why would I sign up for the thing that seems to have tricked its way into my timeline? It's an app that broadcasts internet illiteracy for everyone to see.</p>
<p>That’s a share too far. I confronted this recently when a friend of mine was talking about a technology conference that he was working on. He wanted to send conferees a list of where they had been for the day—a blow-by-blow account of every badge scan. When I objected and said that it was kinda creepy, his reply was that he was covered by the TOS that every attendee had checked. Cynical. Eventually, I convinced him to offer a real benefit to the user, such as recommendations for the next day of the conference and, most important, to make it an opt-in feature. </p>
<p>My point is that in this share-everything age, we need to tread carefully, and make sure that there is always a real end user benefit. I think that’s true in the enterprise too, where strong-arming may seem more permissible. The <a class="zem_slink" href="http://en.wikipedia.org/wiki/Social_enterprise" rel="wikipedia" target="_blank" title="Social enterprise">social enterprise</a> thrives only when users share, follow, and add value to the right amount of information. Users need to be addicted, not just adopted. I believe they’ll become addicted when the benefits are clear. Keep the fate of social readers in mind when you roll out your next social app.</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/LlsEwBYE0GM" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/05/a-share-too-far-the-failure-of-social-readers.html</feedburner:origLink></entry>
    <entry>
        <title>The Power of Networked Customers</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/xQxAMJ8N1nk/the-power-of-networked-customers.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/05/the-power-of-networked-customers.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b8833016766a1eab4970b</id>
        <published>2012-05-20T13:32:11-07:00</published>
        <updated>2012-05-20T13:32:29-07:00</updated>
        <summary>Editor's Note: This article originally appeared in The Telegraph (UK) and appears on CloudBlog with permission. Thanks to Shane Richmond, Head of Technology (Editorial) at Telegraph Media Group. - @jtaschek During the Industrial Age, companies were formed for a number of reasons: to achieve scale; to increase reach; to simplify...</summary>
        <author>
            <name>JP Rangaswami</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="In the News" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="iPad/Apple" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Mobile" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="KLM" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Mobile" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Toyota" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Transactions" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><div>
<p><em>Editor's Note: This article originally appeared in <a href="http://www.telegraph.co.uk/technology/news/9276033/The-power-of-networked-customers.html" target="_blank">The Telegraph</a> (UK) and appears on CloudBlog with permission. Thanks to <a href="https://twitter.com/#!/SHANERICHMOND" target="_blank">Shane Richmond</a>, Head of Technology (Editorial) at Telegraph Media Group. </em>- <a href="www.twitter.com/jtaschek" target="_blank">@jtaschek</a></p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016766a1e609970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="Jp1" class="asset  asset-image at-xid-6a00e54ee3905b8833016766a1e609970b" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016766a1e609970b-320wi" style="width: 315px; margin: 0px 0px 5px 5px;" title="Jp1" /></a>During the <a class="zem_slink" href="http://en.wikipedia.org/wiki/Industrialisation" rel="wikipedia" target="_blank" title="Industrialisation">Industrial Age</a>, companies were formed for a number of reasons: to achieve scale; to increase reach; to simplify access to capital; and to contract for benefits. And, as <a class="zem_slink" href="http://en.wikipedia.org/wiki/Ronald_Coase" rel="wikipedia" target="_blank" title="Ronald Coase">Ronald Coase</a> reminded us seventy-five years ago, to reduce transaction costs. Firms were therefore built on the industrial model, focused on transaction costs, integrating vertically whenever and wherever relevant.</p>
</div>
<div>
<p>As companies grew, management structures evolved in response to the task at hand. Management was about developing and setting priorities, allocating resources to the requisite tasks, monitoring progress against the priorities and providing mechanisms for intervention and conflict resolution. With scale came the need for hierarchy and for standardised processes.</p>
</div>
<div>
<p>This industrial-age manufacturing model is the same one that has been used to define the 20th century company. Even though companies have evolved beyond manufacturing into services, they have remained as hierarchies of products and customers.</p>
</div>
<div>
<p>Historically, customers could only 'speak' in the past tense: the resources required to record customer activity were expensive and so, only actual transactions were recorded. These were captured at the point of sale and aggregated by arrays of machines in a world called transaction processing. To reduce transaction costs companies did the only sensible thing they could, focusing on transaction processes and how to improve them. And while they did all that, the customer remained locked-in, lost, forlorn.</p>
</div>
<div>
<p>But today, everything's changed. You don’t need a company to achieve scale or get global reach. Your credit rating is probably better than your bank’s. And final salary schemes have gone the way of the dodo. Companies have changed.</p>
</div>
<div>
<p>Customers have changed as well. They no longer speak in the past tense, the cost of the recording infrastructure has dropped amazingly; billions own smart <a class="zem_slink" href="http://en.wikipedia.org/wiki/Mobile_device" rel="wikipedia" target="_blank" title="Mobile device">mobile devices</a>.</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016305ae13a0970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Trend-Micro-passwo_2216746b" border="0" class="asset  asset-image at-xid-6a00e54ee3905b8833016305ae13a0970d image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016305ae13a0970d-800wi" title="Trend-Micro-passwo_2216746b" /></a><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 8pt;">More employees are using their own devices to get their work done.</span></p>
<p><a class="zem_slink" href="http://www.forbes.com/companies/wal-mart-stores/" rel="forbes" target="_blank" title="Wal-Mart Stores">Wal-Mart</a> realised that it made sense to connect distribution outlets, and transformed retailing as a result. Amazon came along and saw that the real edge of the distribution network was the home, and transformed retailing yet again. And then Facebook arrived and understood that customers are not the edge of the distribution network, they're the centre.</p>
<p>Now customers have figured this out and they've realised the power that comes from being networked with each other. They've migrated to the <a class="zem_slink" href="http://en.wikipedia.org/wiki/Social_network" rel="wikipedia" target="_blank" title="Social network">social networks</a>, where they share who they are, where they are, what they're doing and importantly, what they do and don't like.</p>
<p>Savvy companies are recognising this, connecting their customers with their staff and their supply and distribution networks. This empowers customers, allowing them to avoid organisational complexity and silo-ing. It also empowers employees, providing them with 360-degree views of their customers, helping push the complexity of the organisation into the background and away from the customer. They do all this in real time, primarily across public networks.</p>
<p>Knowledge is aggregated at every layer of the organisation and made available to every person the customer touches. Feedback is actively sought, collected and acted upon. Information flows across the organisation, and through the supply and distribution networks in record time. Rather than spending time handling exceptions, companies now work on pattern-matching, empowering teams of employees to solve problems collectively rather than in isolated silos.</p>
<p><a class="zem_slink" href="http://www.klm.com/" rel="homepage" target="_blank" title="KLM">KLM</a> has built an enterprise social network that connects teams wherever they are, collating company knowledge and making it available to staff everywhere. Groups of employees work on customer issues and assist the person at the edge, working closely with the individual involved.</p>
<p>A staff member is just a customer by another name, and so the customer-centric 'consumerisation' movement is now part and parcel of the workplace. More companies are adopting Bring Your Own Device policies and the devices used tend to be mobile, portable and wireless, primarily laptops and tablets.</p>
<p>At <a class="zem_slink" href="http://www.iggroup.com/" rel="homepage" target="_blank" title="IG Group">IG Group</a>, rapid growth meant that new and more effective ways of informing staff were needed to keep them in touch. The challenge was to do all this without overloading employees with too much information. It turned to salesforce.com's Chatter application, where people subscribe to what they want rather than being bombarded with broadcasted information.</p>
<p>Toyota went one step further, connecting its customers to staff, garage forecourts, distribution network, and the products. As a result, Toyota customers can 'friend' their cars, getting updates about service requirements and battery and fuel levels, as well as communicate with friends and family.</p>
<p>The informed, always-on, ubiquitously connected, mobile customer is here today, empowered by smart devices and resident in the social networks. Customers expect to deal with informed, empowered staff in companies and that is the driving force behind the Social Enterprise.</p>
<p>The customer has changed. And with her, the world of work. Customers are now able to talk, to share their interests, their needs, their intentions, and companies are getting better at listening.</p>
<p>I've got to admit it's getting better, it's getting better all the time.</p>
</div>
<p> </p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/xQxAMJ8N1nk" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/05/the-power-of-networked-customers.html</feedburner:origLink></entry>
    <entry>
        <title>Goin’ Mobile</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/a2q-fPQKzog/goin-mobile.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/05/goin-mobile.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b883301676695fb7d970b</id>
        <published>2012-05-18T09:25:29-07:00</published>
        <updated>2012-05-18T09:25:29-07:00</updated>
        <summary>Facebook’s IPO (NASDAQ: FB) has taken its rightful place in the history books, but the attention has shed new light on its biggest challenge: mobile advertising. About 25 percent of our time consuming media is sent on a mobile device, yet mobile accounts for only two percent of total advertising....</summary>
        <author>
            <name>Bruce Francis</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Cloud Computing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Facebook" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="In the News" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Mobile" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="@bcfrancis" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@jtaschek" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Android" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Facebook" />
        <category scheme="http://sixapart.com/ns/types#tag" term="iOS" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Mobile" />
        <category scheme="http://sixapart.com/ns/types#tag" term="mobile advertising" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168eb97ba5e970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"> <a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016305a2183e970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"> <a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b883301676695f6ab970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="The Who - Who's Next" class="asset  asset-image at-xid-6a00e54ee3905b883301676695f6ab970b" src="http://blogs.salesforce.com/.a/6a00e54ee3905b883301676695f6ab970b-120wi" style="margin: 0px 0px 5px 5px;" title="The Who - Who's Next" /></a></a></a>Facebook’s IPO (NASDAQ: <a href="http://www.google.com/finance?q=fb" target="_blank" title="FB">FB</a>) has taken its rightful place in the history books, but the attention has shed new light on its biggest challenge: mobile advertising.</p>
<p>About 25 percent of our time consuming media is sent on a mobile device, yet mobile <a href="http://www.reuters.com/article/2012/03/02/us-facebook-mobile-advertising-idUSTRE8210PH20120302">accounts for only two percent of total advertising</a>. That’s a problem that is affecting all media right now, but for Facebook, it’s huge: about half of the company’s users regularly access the service form a mobile device. According to comScore: Facebook left more than 400 minutes per user on the table—enough to make a cable executive cry:</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016305a21386970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bf1" border="0" class="asset  asset-image at-xid-6a00e54ee3905b8833016305a21386970d" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016305a21386970d-800wi" title="Bf1" /></a></p>
<p>As <a href="http://cloudblog.salesforce.com/2012/02/big-bang-3-redux-facebooks-mobile-problem.html">I noted in an earlier piece</a>, Facebook squarely addresses the issue in its <a href="http://battellemedia.com/wp-content/uploads/2012/02/Facebook-S-1.pdf">S-1</a>:</p>
<p style="padding-left: 60px;"><strong><em>Growth in use of Facebook through our mobile products, where we do not currently display ads, as a substitute for use on personal computers may negatively affect our revenue and financial results.</em></strong></p>
<p style="padding-left: 60px;">We had more than 425 million MAUs [monthly average users] who used Facebook mobile products in December 2011. We anticipate that the rate of growth in mobile users will continue to exceed the growth rate of our overall MAUs for the foreseeable future, in part due to our focus on developing mobile products to encourage mobile usage of Facebook. Although the substantial majority of our mobile users also access and engage with Facebook on personal computers where we display advertising, our users could decide to increasingly access our products primarily through mobile devices. We do not currently directly generate any meaningful revenue from the use of Facebook mobile products, and our ability to do so successfully is unproven. Accordingly, if users continue to increasingly access Facebook mobile products as a substitute for access through personal computers, and if we are unable to successfully implement monetization strategies for our mobile users, our revenue and financial results may be negatively affected.</p>
<p style="padding-left: 60px;"><strong><em>Facebook user growth and engagement on mobile devices depend upon effective operation with mobile operating systems, networks, and standards that we do not control.</em></strong></p>
<p style="padding-left: 60px;">There is no guarantee that popular mobile devices will continue to feature Facebook, or that mobile device users will continue to use Facebook rather than competing products. We are dependent on the interoperability of Facebook with popular mobile operating systems that we do not control, such as Android and iOS, and any changes in such systems that degrade our products’ functionality or give preferential treatment to competitive products could adversely affect Facebook usage on mobile devices. Additionally, in order to deliver high quality mobile products, it is important that our products work well with a range of mobile technologies, systems, networks, and standards that we do not control. We may not be successful in developing relationships with key participants in the mobile industry or in developing products that operate effectively with these technologies, systems, networks, or standards. In the event that it is more difficult for our users to access and use Facebook on their mobile devices, or if our users choose not to access or use Facebook on their mobile devices or use mobile products that do not offer access to Facebook, our user growth and user engagement could be harmed.</p>
<p>Since that filing, Facebook has introduced “Sponsored Stories” that show up in your news feed on a mobile device:</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016305a21428970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bf2" border="0" class="asset  asset-image at-xid-6a00e54ee3905b8833016305a21428970d" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016305a21428970d-800wi" title="Bf2" /></a></p>
<p>Venture Beat <a href="http://venturebeat.com/2012/02/29/facebooks-mobile-ads/">describes the new service this way</a>:</p>
<p style="padding-left: 60px;">“For Facebook, brands can now make popular news updates with high levels of engagement into “Sponsored Stories”(shown right) that show on Facebook’s website and mobile apps. Rather than hitting the viewer over the head with outright advertising, these stories have a similar status to updates from his or her friends and family members.</p>
<p style="padding-left: 60px;">While the strategy is aimed at unlocking Facebook’s final ad revenue frontier, it is also a big shift in the way brands interact and advertise on Facebook. That means a lot is riding on how advertisers react to the new options.”</p>
<p>The challenge now is on advertisers to make the “stories” feel as such. BOGOs and “operators are standing by” will not work. But advertisers aren’t being left to fend for themselves: <a href="http://www.insidefacebook.com/2012/05/08/facebook-asks-some-users-which-ad-do-you-prefer/">Inside Facebook</a> reports that the company is doing extensive preference testing to see what kinds of ads its users prefer. <a href="http://www.forbes.com/sites/petercohan/2012/05/10/can-facebook-tap-11-billion-mobile-ad-market-to-justify-pe-of-206/">Forbes Columnist Peter Cohan asks</a>, “Can Facebook Tap $11 Billion Mobile Ad Market To Justify P/E of 206?” and comes up with a resounding “No!” But I feel that the mobile market can grow exponentially larger tha current expectations, if Facebook, its partners, and its advertisers come up with the right formula.</p>
<p>“Sponsored Stories” may well be a part of that formula, but I am sure that Facebook’s Chief Hacking Officer Mark Zuckerberg and his team are working on the next version right now. The IPO also gives them two powerful tools, cash and stock, to be used in acquisitions of companies with promising solutions.  All phone-based ads need is the right code, the right app, the right content, and they’re goin’ mobile.</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/a2q-fPQKzog" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/05/goin-mobile.html</feedburner:origLink></entry>
    <entry>
        <title>The Road Show Not Taken</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/Tzp4yQfsXck/the-road-show-not-taken.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/05/the-road-show-not-taken.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b88330163057a00b0970d</id>
        <published>2012-05-11T09:17:38-07:00</published>
        <updated>2012-05-11T09:17:38-07:00</updated>
        <summary>Cameras lined the steps to the Sheraton in midtown Manhattan, eager to get a glimpse of the headliner at a packed house for the show about to unfold. A new Broadway star? A young lion of Hollywood? Nope. Mark Zuckerberg, the CEO of Facebook arriving to take part in the...</summary>
        <author>
            <name>Bruce Francis</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Cloud Computing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Facebook" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="In the News" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Innovation" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="New Media" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="@bcfrancis" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@jtaschek" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Facebook" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Facebook Roadshow" />
        <category scheme="http://sixapart.com/ns/types#tag" term="IPO" />
        <category scheme="http://sixapart.com/ns/types#tag" term="mobile" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Zuckerberg" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://www.flickr.com/photos/theilr/296044754/" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;" target="_blank" title="Photo from Flickr member - theilr"><img alt="Two Roads" class="asset  asset-image at-xid-6a00e54ee3905b88330168eb6fb805970c" src="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168eb6fb805970c-320wi" style="width: 315px; margin: 0px 0px 5px 5px;" title="Two Roads" /></a>Cameras lined the steps to the Sheraton in midtown Manhattan, eager to get a glimpse of the headliner at a packed house for the show about to unfold. A new Broadway star? A young lion of Hollywood? Nope. Mark Zuckerberg, the CEO of Facebook arriving to take part in the road show for his company’s initial public offering, wearing, of course, a black hoodie.</p>
<p>With all that demand, you’d think that there would be plenty of IPOs these days. Not so. In fact, we’re struggling through a multi-year drought brought on by tougher regulations and the global financial crisis.</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168eb6faabc970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bf1" border="0" class="asset  asset-image at-xid-6a00e54ee3905b88330168eb6faabc970c image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168eb6faabc970c-800wi" title="Bf1" /></a></p>
<p>In an <a href="http://www.slideshare.net/TENOR/rebuilding-the-ipo-on-rampfinal-slideshare">October, 2011 report</a>, the IPO Task Force makes several recommendations to the Department of the Treasury on “Rebuilding he IPO On-Ramp” many of which are directed at opening up the availability of IPO road shows.</p>
<p>Consulting a SEC expert friend of mine, I was surprised to learn that interested retail investor aren’t excluded <em>per se</em> from road shows; companies just tend to concentrate their attentions on fund managers whose job it is to buy offerings of new stock. But in these days of inexpensive bandwidth, and low-cost video production, why not open high-demand shows like Facebook’s to the public by webcasting them?</p>
<p>To Facebook’s credit, they have taken a big step in this direction with their <a href="http://facebook.retailroadshow.com/show/retail.html?m&amp;u=10710">online road show</a>, something that is now permitted under new SEC rules:</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b883301630579f1d8970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bf2" border="0" class="asset  asset-image at-xid-6a00e54ee3905b883301630579f1d8970d image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b883301630579f1d8970d-800wi" title="Bf2" /></a></p>
<p>You can’t call it a webcast, since it’s a canned presentation. Here are my takeaways from the 30-minute video:</p>
<ul>
<li>Facebook sees a point when <strong>social overtakes search</strong>, so watch out Google.</li>
<li>Great Money Quote from the ice cream guys: “Having people talk about Ben &amp; Jerry’s is a <strong>key part of our strategy</strong>.”</li>
<li>People are spending more time online, but <strong>online’s share of spend is underrepresented</strong>.</li>
<li>Reach: Facebook has a daily <strong>audience reach that is double</strong> that of American Idol’s finale.</li>
<li>Relevance: Facebook says that it can match businesses with people who will buy their products with <strong>90% accuracy</strong>, more 2x the average of traditional media. </li>
<li>Engagement: Facebook helps advertisers establish an <strong>ongoing connection</strong> with a customer versus a traditional ad, which is one time and one way   </li>
<li>Social context: People trust personal recommendations more than any other type of purchase influence. What Facebook is doing is <strong>word of mouth at scale</strong>. Facebook also says that message <strong>recall is more than 40% greater</strong> with social ads versus traditional.</li>
<li><strong>Margins have ranged between 34 and 53%</strong> over the past few years, which they believe is remarkable since the company considers this period as one of heavy investment.</li>
</ul>
<p>There’s obviously some great meat here, but there is not much Facebook’s legendary Achilles’ heel: mobile. People are increasingly accessing Facebook via a mobile device</p>
<p>Not much on the mobile issue, other than that the company says that it plans to invest heavily in mobile. I would also like more on Facebook payments, which is currently experiencing robust growth powered by online game purchases of virtual goods.</p>
<p>Of course, the big thing that’s missing is Q&amp;A.  Who’s up for a Facebook-hosted town hall with Mark &amp; Sheryl? It might drive the lawyers crazy, but it would certainly be the road show not taken.</p>
<p> </p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/Tzp4yQfsXck" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/05/the-road-show-not-taken.html</feedburner:origLink></entry>
    <entry>
        <title>Big. Cloud Big.</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/H2SmUZmyYz4/big-cloud-big.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/05/big-cloud-big.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b88330168eb226cdd970c</id>
        <published>2012-05-04T11:59:22-07:00</published>
        <updated>2012-05-04T11:59:22-07:00</updated>
        <summary>Amazon’s EC2 is increasingly functioning as an on-demand supercomputer, according to a fascinating piece by Jon Brodkin in Ars Technica. It’s another example of scale and heft moving to the cloud, and in the process democratizing the availability of high-end computing capability previously accessed by only the “one percent” of...</summary>
        <author>
            <name>Bruce Francis</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Cloud Computing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Facebook" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Web/Tech" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="@bcfrancis" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@jtaschek" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Amazon" />
        <category scheme="http://sixapart.com/ns/types#tag" term="cloud" />
        <category scheme="http://sixapart.com/ns/types#tag" term="EC2" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Facebook" />
        <category scheme="http://sixapart.com/ns/types#tag" term="HPC" />
        <category scheme="http://sixapart.com/ns/types#tag" term="open compute project" />
        <category scheme="http://sixapart.com/ns/types#tag" term="openrack" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168eb22665f970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="Schrödinger" class="asset  asset-image at-xid-6a00e54ee3905b88330168eb22665f970c" src="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168eb22665f970c-320wi" style="width: 315px; margin: 0px 0px 5px 5px;" title="Schrödinger" /></a>Amazon’s EC2 is increasingly functioning as an on-demand supercomputer, <a href="http://arstechnica.com/business/news/2012/05/amazons-hpc-cloud-supercomputing-for-the-99.ars">according to a fascinating piece by Jon Brodkin in Ars Technica</a>.  It’s another example of scale and heft moving to the cloud, and in the process democratizing the availability of high-end computing capability previously accessed by only the “one percent” of customers of high performance computing (HPC).</p>
<p>As the piece points out, Amazon customers have assembled clusters of 30,000 and 50,000 cores, some of them running “embarrassingly parallel” processes that did not depend on fast interconnect technologies like InfiniBand, the technology used by the top HPC datacenters.</p>
<p style="padding-left: 60px;">Even if you’re using Amazon’s 10 Gigabit Ethernet connection, you may still be using servers that are literally half the world away from each other. For Amazon customer <a href="http://www.schrodinger.com/">Schrödinger</a>, which makes simulation software for use in pharmaceutical and biotechnology research, the distance didn’t matter on that aforementioned 50,000-core cluster. Schrödinger pulled Amazon resources from four continents and all seven of Amazon’s data center regions to make the cluster as big as possible.</p>
<p style="padding-left: 60px;">But the Amazon approach can slow down applications that do require a lot of communication between servers, even at small scales. Schrödinger President Ramy Farid tells us that in one case his firm ran a job on two 8-core Amazon instances with terrible results.</p>
<p style="padding-left: 60px;">“Certain types of parallel applications do not yet seem to be appropriate to run on the Amazon cloud,” Farid said. “We have successfully run parallel jobs on their eight-core boxes, but when we tried anything more than that, we got terrible performance. In fact, in one case, a job that ran on 16 cores took more wall clock time than the same job that was run on eight cores.”</p>
<p>Still, Amazon is a multi-purpose platform, running everything from Web hosting to MySQL so ultimately performance speeds lag behind massively parallel systems that are tuned for HPC apps only, like simulating the airflow over a wind turbine.</p>
<p>But sometimes “cloud big” doesn’t stand for democratization; it can also refer to the <em>sui generis </em>systems that Google and other big cloud players have to design for themselves.</p>
<p>It brings me back to a conversation that I had with salesforce.com CEO Marc Benioff back in 2006, the pioneer days of the cloud (How time flies!). I was complaining about a frustrating conversation that I had just had with our head of systems engineering at the time:</p>
<p>“He said that it’s like we were building a handmade <em>car</em>!” I whined.</p>
<p>“Well of course we are, young padewan. What did you think we did, called Dell and said ‘One Cloud, please’?”</p>
<p>OK, I made the padewan part up.</p>
<p>While salesforce.com doesn’t build its own servers, companies like Google and Facebook do. And a <a href="http://www.wired.com/wiredenterprise/2012/05/facebook_storage_device_open/">new story by Cade Metz at Wired Enterprise</a> describes an ultra cool storage array that Facebook has developed, the Open Rack, part of a new storage project codenamed “Knox”:</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016766205428970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"> <a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b883301676620609d970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"> <a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b88330163052cec96970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bf1" class="asset  asset-image at-xid-6a00e54ee3905b88330163052cec96970d" src="http://blogs.salesforce.com/.a/6a00e54ee3905b88330163052cec96970d-320wi" style="display: block; margin-left: auto; margin-right: auto;" title="Bf1" /></a><br /></a><br /></a></p>
<p>The dominant paradigm in server racks in cloud data centers is that when a failure is detected or predicted in a rack, the entire rack is replaced. Presumably the remaining servers are checked, repaired/recycled if necessary, and returned to service.</p>
<p>The open rack turns this paradigm on its head, designing arrays of disk drives to maximize access so that each drive can be swapped out at the push of a button without bringing the rest offline. The massive arrays are built as clamshells, swinging open with minimal resistance. The drives just pop out.</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b88330163052cdf9c970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"> <a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016766206216970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bf2" class="asset  asset-image at-xid-6a00e54ee3905b8833016766206216970b" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016766206216970b-320wi" style="display: block; margin-left: auto; margin-right: auto;" title="Bf2" /></a><br /></a></p>
<p>The designs for the project are being made available through the <a href="http://opencompute.org/">Open Compute Project</a>, an effort started by Facebook to share such technologies:</p>
<p style="padding-left: 60px;">The aim of the project, says Frank Frankovsky, the ex-Dell man who oversees hardware group at Facebook and serves as point man for the Open Compute Project, is not only to improve hardware in the data center, but to do so in way everyone can benefit from. Web giants such as a Google and Amazon already use custom-built gear, and they’re streamlining their supply chains by purchasing this gear straight from manufacturers in Taiwan and China. But they treat their designs like trade secrets, viewing them as a competitive advantage best kept hidden from the rest of the world. Ultimately, Frankovsky believes, you can streamline the process even more if everyone shares their designs.</p>
<p style="padding-left: 60px;">“The Open Compute Project is really about bringing together a convergence of voices,” he says. And other members of the project agree. Though Knox was designed by engineers at Facebook, the project was officially chaired by Cole Crawford, the director of technology at Nebula, a Silicon Valley startup that sells a hardware system for build Amazon-like cloud services, and according Crawford, the prototype was built with input from the larger community. “As a community member,” he says, “you are absolutely empowered to give your thoughts and ideas.”</p>
<p>Would this be happening if Microsoft were leading the industry now? Sharing critical infrastructure technologies instead of using them to competitive differentiation.</p>
<p>That’s an idea that’s Big. Cloud Big.</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/H2SmUZmyYz4" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/05/big-cloud-big.html</feedburner:origLink></entry>
    <entry>
        <title>Goodbye, PC</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/HWQ_wML-yPM/goodbye-pc.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/04/goodbye-pc.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b8833016304ccb286970d</id>
        <published>2012-04-26T08:21:08-07:00</published>
        <updated>2012-04-26T08:21:08-07:00</updated>
        <summary>Another report has the PC on the endangered species list, especially with consumers. Forrester’s take, “Tablets Will Rule The Future Personal Computing Landscape,” sees PC squeezed out by beefier tablets more robust cloud services, and a new class of device called “frames.” The numbers alone are similar to previous studies...</summary>
        <author>
            <name>Bruce Francis</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Cloud Computing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="iPad/Apple" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Mobile" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Web/Tech" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="@gcolony" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Android" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Apple" />
        <category scheme="http://sixapart.com/ns/types#tag" term="enterprise" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Forrester" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Forrester Research" />
        <category scheme="http://sixapart.com/ns/types#tag" term="ipad" />
        <category scheme="http://sixapart.com/ns/types#tag" term="IT" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Microsoft" />
        <category scheme="http://sixapart.com/ns/types#tag" term="PC" />
        <category scheme="http://sixapart.com/ns/types#tag" term="personal cloud" />
        <category scheme="http://sixapart.com/ns/types#tag" term="tablets" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016765bffe75970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="Funny_horse_car_22" class="asset  asset-image at-xid-6a00e54ee3905b8833016765bffe75970b" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016765bffe75970b-320wi" style="width: 315px; margin: 0px 0px 5px 5px;" title="Funny_horse_car_22" /></a>Another report has the PC on the endangered species list, especially with consumers. Forrester’s take, “Tablets Will Rule The Future Personal Computing Landscape,” sees PC squeezed out by beefier tablets more robust cloud services, and a new class of device called “frames.”</p>
<p>The numbers alone are similar to previous studies that document the stunning growth of tablets: sales are expected to go from 56 million sold in 2011 to 375 million in 2016, a 46% compound annual growth rate. (Source: <em>Frank Gillett, </em><em>Tablets Will Rule The Future Personal Computing Landscape, Forrester Research, April 23, 2012)</em></p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016765bff115970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bfrancis1" border="0" class="asset  asset-image at-xid-6a00e54ee3905b8833016765bff115970b image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016765bff115970b-800wi" title="Bfrancis1" /></a></p>
<p>More than 716 million tablets will be in use globally by 2016. Here’s a breakdown of some of the other notable numbers:</p>
<ul>
<li>24% of global information workers use tablets at work, including 44% of execs and 30% of salespeople</li>
<li>27% of North American companies actively support the iPad</li>
<li>52% global information workers use three or more devices, including PCs and mobile. 33% are non-Microsoft</li>
<li>Microsoft share of the overall  OS market (including tablets and mobile) will fall below 50% by 2016</li>
</ul>
<p>Other important enterprise changes:</p>
<ul>
<li>Not just for hipsters: one in five enterprise workers uses an Apple device.</li>
<li>Apple users tend to be more senior, higher in rank, and younger than their peers.</li>
<li>Majority of IT orgs support or are interested in Apple products.</li>
<li>One-third of tablet purchase in 2016 will con from businesses, versus</li>
<li>Apple, and proprietary Android will rack up impressive numbers; Microsoft will be a player in tablets, but a minor one:</li>
</ul>
<p>  <a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016304cca512970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bfrancis2" border="0" class="asset  asset-image at-xid-6a00e54ee3905b8833016304cca512970d image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016304cca512970d-800wi" title="Bfrancis2" /></a></p>
<p>Tablets are changing, so tablet use is changing. Tablets are beefing up, adding sensors, more processing power and better wireless.</p>
<ul>
<li>Extensive use of cloud services helps federate data across devices.</li>
<li>Tablets are changing from “lean back” content consumption to content creation</li>
<li>Design makes them more natural to use (even standing up) and makes it easier to share information</li>
<li>Tablets typically have longer battery lives than laptops or mobile devices</li>
</ul>
<p>Another big change that Forrester predicts is the rise of frames: “These frames will combine display capabilities, sensor arrays, wireless connectivity, and processing power into powerful PCs and accessories that work seamlessly with tablets, laptops, and smartphones to amplify their capabilities for stationary work.”</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016304cca695970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bfrancis3" border="0" class="asset  asset-image at-xid-6a00e54ee3905b8833016304cca695970d image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016304cca695970d-800wi" title="Bfrancis3" /></a></p>
<p>And this is how Forrester sees everything working together linked by the cloud:</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016304cca785970d-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bfrancis4" border="0" class="asset  asset-image at-xid-6a00e54ee3905b8833016304cca785970d image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016304cca785970d-800wi" title="Bfrancis4" /></a><br /><br /></p>
<p>Goodbye PC. It was a nice 15 years.</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/HWQ_wML-yPM" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/04/goodbye-pc.html</feedburner:origLink></entry>
    <entry>
        <title>The Tweet Heard ‘Round Silicon Valley</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/UdTwntHlQWc/the-tweet-heard-round-silicon-valley.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/04/the-tweet-heard-round-silicon-valley.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b88330168ea694e20970c</id>
        <published>2012-04-19T12:57:43-07:00</published>
        <updated>2012-04-19T12:57:43-07:00</updated>
        <summary>Twitter’s buzzworthy announcement of its “Innovator’s Patent Agreement” could rewrite the tangled web of patent litigation in the technology world. Just to refresh you, he’s what that web looks like for mobile patents alone (source: Reuters): Twitter is proposing that its IPA can help prevent patents from being used to...</summary>
        <author>
            <name>Bruce Francis</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="In the News" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Industry" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Innovation" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="iPad/Apple" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Mobile" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Amazon" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Android" />
        <category scheme="http://sixapart.com/ns/types#tag" term="IPA" />
        <category scheme="http://sixapart.com/ns/types#tag" term="iPad" />
        <category scheme="http://sixapart.com/ns/types#tag" term="mobile" />
        <category scheme="http://sixapart.com/ns/types#tag" term="patents" />
        <category scheme="http://sixapart.com/ns/types#tag" term="PTO" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Twitter" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Twitter’s buzzworthy announcement of its “<a href="http://blog.twitter.com/2012/04/introducing-innovators-patent-agreement.html">Innovator’s Patent Agreement</a>” could rewrite the tangled web of patent litigation in the technology world. Just to refresh you, he’s what that web looks like for mobile patents alone (source: Reuters):</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168ea6942af970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bcfrancis1" border="0" class="asset  asset-image at-xid-6a00e54ee3905b88330168ea6942af970c image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168ea6942af970c-800wi" title="Bcfrancis1" /></a></p>
<p>Twitter is proposing that its IPA can help prevent patents from being used to impede the innovation of others, something that many engineers are worried about.</p>
<p style="padding-left: 60px;">“The IPA is a new way to do patent assignment that keeps control in the hands of engineers and designers. It is a commitment from Twitter to our employees that patents can only be used for defensive purposes. We will not use the patents from employees’ inventions in offensive litigation without their permission. What’s more, this control flows with the patents, so if we sold them to others, they could only use them as the inventor intended.</p>
<p style="padding-left: 60px;"> This is a significant departure from the current state of affairs in the industry. Typically, engineers and designers sign an agreement with their company that irrevocably gives that company any patents filed related to the employee’s work. The company then has control over the patents and can use them however they want, which may include selling them to others who can also use them however they want. With the IPA, employees can be assured that their patents will be used only as a shield rather than as a weapon.”</p>
<p>There’s been a lot of positive response, including <a href="http://www.avc.com/a_vc/2012/04/the-twitter-patent-hack.html">this from VC Fred Wilson</a>:</p>
<p style="padding-left: 60px;">“In the world of patents, the advantage goes to the Incumbents who can hoard patents and use them to their advantage. The insurgent, three engineers in a walk up in Bushwick, can't even afford the lawyer or the time to file a patent. So it is very encouraging to see an emerging incumbent, Twitter, do something like this. They are saying to the world that they do not intend to compete on the basis of patents and instead they will compete on the basis of product, feature set, user experience, etc, etc.”</p>
<p>The problem is hard to overstate. A <a href="http://stlr.stanford.edu/pdf/allison-patent-litigation.pdf">Stanford Technology Law Review study</a> found that:</p>
<ul>
<li>Internet patents were up to 10 times more likely to be challenged that non-Intenret patents</li>
<li>Patents on business models were litigated at a significantly higher rate than those on business techniques</li>
<li>Patents issued to small companies were far more likely to be litigated than those issued to large ones.</li>
</ul>
<p>Another <a href="http://www.marketwatch.com/story/article-one-partners-unveils-survey-results-from-ip-patent-litigation-study-2012-04-17">survey</a> by patent research firm Article One Partners found that the current litigation wave is taking a major toll on technology companies:</p>
<ul>
<li>Non Practicing Entity (NPE)litigation in the high technology industries represented 75% of all active litigation matters. </li>
<li>More than half the executives surveyed reported that NPE litigation increased over last year, with a median estimated increase of 22%.</li>
<li>More than 80% of IP legal budgets are used for litigation defense activities.</li>
<li>The majority of overall patent litigation matters take a year or more to settle, with 27% taking more than two years.</li>
<li>It cost companies an average of $1.1 million to defend a single NPE lawsuit.</li>
</ul>
<p>At Forbes, <a href="http://www.forbes.com/sites/roberthof/2012/04/17/twitter-tries-to-defuse-patent-wars-with-defense-only-agreement/">reporter Rob Hof sees</a> the Twitter move as a positive step forward, but doubts it will change the dire situation that we find ourselves in:</p>
<p style="padding-left: 60px;">“Unfortunately, it’s doubtful that Twitter’s proposal will bring a cease fire in the patent wars anytime soon. Too many billions are at stake, and a company will face angry shareholders (as Yahoo did) if it doesn’t pursue all avenues to extract value from its assets. Patents are an increasingly lucrative asset. What’s more, the rise of so-called patent trolls–companies that buy up patents with the sole intention to get companies to pay for licensing them to avoid lawsuits–could make it tough for companies to play strictly defense.”</p>
<p>Fair point. But we need a step forward to get us out of this mess, and to preserve the spirit of innovation and disruption that makes this industry great. Bravo, Twitter. Who else will take up the challenge?</p>
<p> </p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/UdTwntHlQWc" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/04/the-tweet-heard-round-silicon-valley.html</feedburner:origLink></entry>
    <entry>
        <title>Tablets: Full Throttle Up</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/-T43PyK2dq8/tablets-full-throttle-up.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/04/tablets-full-throttle-up.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b88330168ea16ac07970c</id>
        <published>2012-04-13T20:07:14-07:00</published>
        <updated>2012-04-13T20:07:14-07:00</updated>
        <summary>Some eye-popping numbers from Gartner on the outlook for tablets: 2016 global tablet sales should reach 369.3 million units Apple seen leading market with 169.7 million units by 2016 Android unit sales seen rising eight-fold over same period Those numbers are bold enough, but what caught my eye is Gartner’s...</summary>
        <author>
            <name>Bruce Francis</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="iPad/Apple" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Mobile" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Web/Tech" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Apple" />
        <category scheme="http://sixapart.com/ns/types#tag" term="consumerization" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Gartner" />
        <category scheme="http://sixapart.com/ns/types#tag" term="iPad" />
        <category scheme="http://sixapart.com/ns/types#tag" term="IT" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Lumia" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Milanesi" />
        <category scheme="http://sixapart.com/ns/types#tag" term="tablets" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Tegra" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Xoom" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168ea1695ce970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="Eurofighter_afterburner" class="asset  asset-image at-xid-6a00e54ee3905b88330168ea1695ce970c" src="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168ea1695ce970c-320wi" style="width: 315px; margin: 0px 0px 5px 5px;" title="Eurofighter_afterburner" /></a>Some <a href="http://www.marketwatch.com/story/gartner-says-worldwide-media-tablets-sales-to-reach-119-million-units-in-2012-2012-04-10">eye-popping numbers from Gartner</a> on the outlook for tablets:</p>
<ul>
<li>2016 global tablet sales should reach 369.3 million units</li>
<li>Apple seen leading market with 169.7 million units by 2016</li>
<li>Android unit sales seen rising eight-fold over same period</li>
</ul>
<p>Those numbers are bold enough, but what caught my eye is Gartner’s prediction that Apple’s dominance will be relatively untouched by Microsoft’s efforts to gain a beachhead here:</p>
<p style="padding-left: 60px;">"Despite PC vendors and phone manufacturers wanting a piece of the pie and launching themselves into the media tablet market, so far, we have seen very limited success outside of Apple with its iPad," said Carolina Milanesi, research vice president at Gartner. "As vendors struggled to compete on price and differentiate enough on either the hardware or ecosystem, inventories were built and only 60 million units actually reached the hands of consumers across the world. The situation has not improved in early 2012, when the arrival of the new iPad has reset the benchmark for the product to beat."</p>
<p>Gartner sees Windows tablets as a niche within conservative IT shops:</p>
<p style="padding-left: 60px;">"IT departments will see Windows 8 as the opportunity to deploy tablets on an OS that is familiar to them and with devices offered by many enterprise-class suppliers," Ms. Milanesi said. "This means that we see Windows 8 as a strong IT-supplied offering more so than an OS with a strong consumer appeal."</p>
<p> And as the numbers show, Microsoft will gain some traction, but you have to wonder if it will be worth the effort for Redmond:</p>
<p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168ea168fb5970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="display: inline;"><img alt="Bfrancis - tablet table" border="0" class="asset  asset-image at-xid-6a00e54ee3905b88330168ea168fb5970c image-full" src="http://blogs.salesforce.com/.a/6a00e54ee3905b88330168ea168fb5970c-800wi" title="Bfrancis - tablet table" /></a><br /><br /></p>
<p> It’s worth noting that Gartner estimates that 35 percent of tablet sales will come from the enterprise. So why isn’t there more love for Microsoft. Four letters: BYOD. The “bring your own device” trend will allow individuals to walk iPads into the enterprise.</p>
<p><a href="http://www.gartner.com/DisplayDocument?doc_cd=217137&amp;amp;ref=g_noreg">Gartner also notes</a> that the vendors have not planned their rollouts wisely, pushing hardware specs over platform robustness:</p>
<p style="padding-left: 60px;">“They are also marketing these features as if consumers know what they mean, as with the Verizon's Motorola Xoom commercial: "Your wife will love the new Tegra 2 dual-core chipset. "Tablets will be much more dependent on ecosystems than smartphones have been and the sooner vendors realize that, the better chance they have of competing head to head with Apple. HP's recent decision to abandon production of webOS products is a clear example of the pressure that vendors are under when trying to sell tablets (see <a href="file:///C:/Users/Backdoor/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/ZCMZ620Y/Tablets.docx">"HP Drops webOS Devices, Creates Potential for Sale or Licensing"</a>). Rather than focusing on higher hardware specifications, vendors should be looking at partnering with content providers to deliver unique and compelling content to be consumed on their tablets. Alternatively, vendors should offer incentives to developers to create applications that fully exploit the capability of the tablet form-factor, to deliver a unique experience.”</p>
<p>Consumers are driven by apps and content, according to Gartner:</p>
<p style="padding-left: 60px;">Consumers are buying tablets because of what they can do with them, and so applications, content and services, intuitive user interfaces and a good design are the vital attributes that have an impact on user experience and ultimately drive sales, not hardware features.</p>
<p>I think that’s largely true for enterprises: they’ll go where the apps are. That tips the balance in favor of web-based cloud apps.  There’s far less work involved in optimizing a web app for an iPad’s high-res screen and touch capability than building a traditional enterprise client from scratch. So seize this opportunity, cloud vendors and tablets will take you full throttle up.</p>
<p> </p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/-T43PyK2dq8" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/04/tablets-full-throttle-up.html</feedburner:origLink></entry>
    <entry>
        <title>Tipping Point</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/Q2o56-G4sVs/tipping-point.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/04/tipping-point.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b8833016303bd310d970d</id>
        <published>2012-04-05T16:04:44-07:00</published>
        <updated>2012-04-05T16:04:44-07:00</updated>
        <summary>It looks like we are near a tipping point for the social enterprise. According to a survey of more than 1300 executives and IT decision-makers, a full 49% have invested in social networking solutions in 2012. But for most of these forward-thinking companies, the journey is just beginning: just 19%...</summary>
        <author>
            <name>Bruce Francis</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Innovation" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Strategy" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="#socbiz" />
        <category scheme="http://sixapart.com/ns/types#tag" term="#social" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@bcfrancis" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@jtaschek" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@stevegillmor" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Deb Donston" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Forrester" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Koplowitz" />
        <category scheme="http://sixapart.com/ns/types#tag" term="momentum" />
        <category scheme="http://sixapart.com/ns/types#tag" term="social" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Terri Griffin" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://www.fredberinger.com/my-prediction-for-2011-the-tipping-point-for-cloud-testing/" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;" target="_blank"><img alt="Dataexplosion" class="asset  asset-image at-xid-6a00e54ee3905b8833016764b1dce2970b" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016764b1dce2970b-320wi" style="width: 315px; margin: 0px 0px 5px 5px;" title="Dataexplosion" /></a>It looks like we are near a tipping point for the social enterprise. <a href="http://www.forbes.com/sites/forrester/2012/04/03/delivering-the-social-business-imperative/">According to a survey</a> of more than 1300 executives and IT decision-makers, a full 49% have invested in social networking solutions in 2012. But for most of these forward-thinking companies, the journey is just beginning: just 19% percent of the respondents said these projects were “implemented, not expanding.”</p>
<p>Rob Koplowitz, Vice President and Principal Analyst at Forrester Research, says that clients have four major goals.</p>
<p style="padding-left: 60px;"><strong>“Breaking down geographic boundaries</strong>. Finding content and experts in a large, geographically dispersed organization can be like finding the proverbial needle in the haystack.</p>
<p style="padding-left: 60px;"><strong>Breaking down organizational boundaries.</strong> If I’m in customer service and the information I need to help a customer is with a salesperson, can I make that connection?</p>
<p style="padding-left: 60px;"><strong>Flattening organizational hierarchy.</strong> Of those investing in social networking solutions, many are driven from the top down. C-level executives are often turning to IT with the mandate to make the enterprise “more social.” Why are these executives looking to drive such profound change? Because they recognize that their businesses are far too complex to be run effectively without meaningful input from the people that are actually <em>running the business</em> every day.</p>
<p style="padding-left: 60px;"><strong>Driving collective action.</strong> The actions of many are more powerful than the actions of few. And organizations are acutely aware of this… Many organizations are looking to drive the lifeblood of success, the products they sell, collectively.”</p>
<p>Of course, once you are taking action, you’ll want to measure your progress. Over at “The Brainyeard” at InformationWeek, <a href="http://www.informationweek.com/thebrainyard/news/social_crm/232800254">Debra Donston-Miller argues</a> for following five key social-media metrics:</p>
<p style="padding-left: 60px;"><strong>“Quality of fans/followers.</strong> You may have hundreds, thousands, or even hundreds of thousands of fans on Facebook or followers on Twitter. These numbers still matter, of course, but it's critical to look beyond the numbers to the quality of those fans and followers.</p>
<p style="padding-left: 60px;"><strong>Social demographics.</strong> Related to the quality of fans and followers is knowing exactly who those fans and followers are. This will help to ensure that any social initiatives are hitting your core audience and achieving current business goals, but it will also help to uncover potential new customers and guide future marketing, advertising, customer service, product development, and other goals.</p>
<p style="padding-left: 60px;"><strong>Most popular pages, posts and tweets.</strong> It's easy to measure in pure numbers which pages, posts and tweets are most popular, but organizations need to go beyond the numbers to determine <em>why</em> they were popular. Was it a question that prompted a barrage of comments? Was it a link to a how-to video on Twitter that resulted in a high number of retweets? Was it a how-to whitepaper that accompanied the announcement of a new product launch?</p>
<p style="padding-left: 60px;"><strong>Page views and click-throughs.</strong> <a href="http://www.informationweek.com/thebrainyard/news/231902730/10-tips-for-creating-killer-social-content">Content marketing</a> is making everyone a publisher these days. Companies are developing white papers, how-to videos, podcasts, infographics, and other forms of content to engage existing and new customers, as well as to generate leads or sales (see No. 5). It's important to know what content gets seen and, more importantly, shared.</p>
<p style="padding-left: 60px;"><strong>Conversion.</strong> Did they buy something, sign up for something, or consume something as a result of a Facebook update, Twitter post, or Pinterest pin? If so--and this is the harder question to answer--why?”</p>
<p> So if your employees are out there on social networks, how do you channel what they do? <a href="http://online.wsj.com/article/SB10001424052748703518704576259252907505330.html">Terri Griffin at the Wall Street Journal</a> lists out some key guidelines:</p>
<p style="padding-left: 60px;"><strong>“Have employees identify areas that would benefit from greater collaboration.</strong> Be explicit. Raise the subject with a question like, "If we had something like Facebook [or Wikipedia, YouTube, LinkedIn, etc.], what part of your work would be better?" It's likely that many of your employees are already thinking about how they might apply these same tools to improve how they get their jobs done. In fact, they may already have started without you.</p>
<p style="padding-left: 60px;"><strong>Don't say no to social networking because of concerns about public sites.</strong> Many companies have valid concerns about security breaches, privacy issues, bandwidth hogging and loss of productivity when employees use social-networking sites like Facebook at the office. But social networking for a business doesn't have to involve public sites. There are many products that allow businesses to set up private systems with internal database, search and chat functionality.</p>
<p style="padding-left: 60px;"><strong>Set clear guidelines for both external and internal social networking and collaboration.</strong>  Make it clear to employees that they are personally responsible for the information they post and that real names should be used. Instruct employees as to what information is confidential or proprietary to the company, and how they can get the most out of sharing without putting company secrets at risk. In choosing or creating a system, ask your IT department about their biggest concerns around social networking and how these concerns can be dealt with while still supporting collaboration.</p>
<p style="padding-left: 60px;"><strong>Start with goals everyone can understand.</strong> Communicate to everyone at the company what you want to achieve, such as better team collaboration or brainstorming for new product or service ideas. Send a clear message that social networking at work should be about work. And make sure everyone at the company is part of the network. Don't build barriers that might exclude people just because of their position in the organization. New ideas can come from unexpected places.</p>
<p style="padding-left: 60px;"><strong>Make policies and procedures supportive.</strong>  Employees will need to make social networking part of their work routines—interacting and answering questions from one another. They'll also need incentives to collaborate. Raises and promotions based solely on individual performance won't encourage workers to share new ideas or possible solutions.</p>
<p style="padding-left: 60px;">It's also important for employees to be able to track the results when they share an idea, suggest a solution or support a team working on the other side of the world.</p>
<p style="padding-left: 60px;"><strong>Prepare for expectations of greater democracy.</strong> Social networkers are accustomed to seeing what their friends are doing, expressing their opinions in polls and being welcomed into conversations. Not all companies wish to be as transparent and open to dialogue as the public social-networking environment is. But there will be pressure for greater transparency in the workplace as social networking is introduced.</p>
<p style="padding-left: 60px;"><strong>Be open to change.</strong>  Facebook, YouTube and Twitter are some of the first collaboration models your workers encountered, but they won't be the last. Some of your employees may now be experimenting with mobile video and location-aware applications. Always be willing to learn from employees about new technologies.”</p>
<p>Momentum. Measurement. Operating guidelines. The social Enterprise is clearly at a tipping point. Which side of the lever are you on?</p>
<p> </p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/Q2o56-G4sVs" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/04/tipping-point.html</feedburner:origLink></entry>
    <entry>
        <title>Musing about Communities and Pricing</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/thecloudblog/~3/YLxp2Q3MOAo/musing-about-communities-and-pricing.html" />
        <link rel="replies" type="text/html" href="http://cloudblog.salesforce.com/2012/04/musing-about-communities-and-pricing.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54ee3905b88330163039c5952970d</id>
        <published>2012-04-02T15:24:34-07:00</published>
        <updated>2012-04-02T15:24:34-07:00</updated>
        <summary>Soon everyone on earth will be connected. It’s over. People are getting connected. Things are getting connected. Whole communities are getting connected. And when communities get connected, other things begin to happen. They become markets. Entire markets in themselves. And at the same time participants in larger markets. It’s fractal,...</summary>
        <author>
            <name>JP Rangaswami</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Community" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Industry" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Innovation" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="@jobsworth" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@jtaschek" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@kevinmarks" />
        <category scheme="http://sixapart.com/ns/types#tag" term="@stevegillmor" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Cloudblog" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Cluetrain" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Cluetrain Manifesto" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Communities" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://cloudblog.salesforce.com/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016764912dfa970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="Spirog4" class="asset  asset-image at-xid-6a00e54ee3905b8833016764912dfa970b" src="http://blogs.salesforce.com/.a/6a00e54ee3905b8833016764912dfa970b-120wi" style="margin: 0px 0px 5px 5px;" title="Spirog4" /></a>Soon everyone on earth will be connected. <a href="http://confusedofcalcutta.com/2012/03/25/why-its-over/">It’s over</a>.</p>
<p>People are getting connected. Things are getting connected. Whole communities are getting connected. And when communities get connected, other things begin to happen. They become markets. Entire markets in themselves. And at the same time participants in larger markets. It’s fractal, small pieces exhibiting the same characteristics as the larger whole they form part of.</p>
<p><a href="http://confusedofcalcutta.com/wp-content/uploads/2012/04/DrainageMalamud.jpg"><img alt="" height="232" src="http://confusedofcalcutta.com/wp-content/uploads/2012/04/DrainageMalamud-300x232.jpg" style="display: block; margin-left: auto; margin-right: auto;" title="DrainageMalamud" width="300" /></a></p>
<p>Life used to be about things physical. And in the physical realm, shops were where you went to inspect and sometimes buy products and services. Shops were collections of products and services; shopping malls were collections of shops, larger aggregates of products and services.</p>
<p>Communities, on the other hand, are collections of relationships. Not products or services.</p>
<p>These relationships in turn lead to conversations. Which in turn lead to transactions.</p>
<p><a href="http://confusedofcalcutta.com/wp-content/uploads/2012/04/1592856.jpg"><img alt="" height="236" src="http://confusedofcalcutta.com/wp-content/uploads/2012/04/1592856-300x236.jpg" style="display: block; margin-left: auto; margin-right: auto;" title="1592856" width="300" /></a></p>
<p>Relationship before conversation before transaction, as <a href="http://blogs.law.harvard.edu/doc/">Doc Searls</a> reminded us in <a href="http://www.cluetrain.com/">The Cluetrain Manifesto</a>. An amazing book, now nearly 13 years old, one that laid out for us in glorious Technicolor what’s happening now in communities and markets. If you haven’t read the book, stop reading this post and go visit <a href="http://www.cluetrain.com/">www.cluetrain.com</a> and read the book. Better still, go buy the book, it’s worth it. [Disclosure: <a href="https://en.wikipedia.org/wiki/The_Cluetrain_Manifesto">The Cluetrain Four</a> are my friends. Good friends. And I was asked to contribute a chapter to their <a href="http://www.amazon.com/exec/obidos/ASIN/0465018653/ref=nosim/entropygradientr">10th Anniversary Edition</a>.]</p>
<p><a href="http://confusedofcalcutta.com/wp-content/uploads/2012/04/IMG_0776.jpg"><img alt="" height="224" src="http://confusedofcalcutta.com/wp-content/uploads/2012/04/IMG_0776-300x224.jpg" style="display: block; margin-left: auto; margin-right: auto;" title="IMG_0776" width="300" /></a></p>
<p>The Cluetrain Four: David Weinberger, Christopher Locke, Rick Levine and Doc Searls, seen here in a rare “together” time at <a href="http://www.defragcon.com/2012/">Defrag</a> (a great conference) a decade after publication of their seminal book.</p>
<p>Customers are now to be found in the communities rather than in the shopping malls. And when they do go to the shopping malls, they remain in community, in relationship with each other. Relationships that are more powerful than the bonds between customer and product or service. Which is why companies are finding that their brands and reputations are now in those communities, exposed to the elements as it were.</p>
<p>Customers acting in community buy in community, not in isolation. Which would not be a problem if customers were homogeneous; but they’re not. Customers are people like you and me. Organic. Amorphous. Sometimes rational, often not. Influenced more by our relationships than by anything else we experience, see, hear, feel. So the community-as-customer is a heterogeneous beast.</p>
<p>Communities have always exhibited some sort of <a href="https://en.wikipedia.org/wiki/Pareto_distribution">Pareto distribution</a> in their behaviour: some hyperactive participants, some active, some more languorous in their participation, some lurking on the sidelines. Sometimes there’s a visible leadership structure, sometimes it’s more emergent. The open source movement provided considerable opportunity for studying such digital communities, and numerous have been published over the years. For example, here’s an analysis of the developer community using SourceForge  <a href="http://confusedofcalcutta.com/2012/04/02/musing-about-communities-and-prices/www.cse.nd.edu/~oss/Papers/naacsos04Xu.pdf">published by Jin Xu and Gregory Madey</a> a few years ago.</p>
<p><a href="http://confusedofcalcutta.com/wp-content/uploads/2012/04/Screen-Shot-2012-04-02-at-17.27.25.png"><img alt="" height="180" src="http://confusedofcalcutta.com/wp-content/uploads/2012/04/Screen-Shot-2012-04-02-at-17.27.25.png" style="display: block; margin-left: auto; margin-right: auto;" title="Screen Shot 2012-04-02 at 17.27.25" width="253" /></a></p>
<p>The observers, the lurkers, the kibitzers, the languorous, the active, the hyperactive: they’re all part of the community. 1000 lb gorillas and benevolent despots? Part of the community. Moderators and facilitators? Part of the community. “Core” participants? Part of the community. And yes, freeloaders? Part of the community.</p>
<p>Which brings me to my first point.</p>
<p><strong>Everyone in the community is a customer</strong>. Some customers will pay, some won’t. Some will engage, some won’t. But they’re all customers. All with the capacity to recommend or pan. All with the capacity to help improve the product, or to kill it. All with the capacity to build deeper relationships between the community and the corporations, or to destroy them.</p>
<p>Which in turn leads to my second point.</p>
<p><strong>Communities expect a range of prices for each product or service</strong>. This is not just about “freemium” pricing or related models, it goes much deeper than that. The <a href="https://en.wikipedia.org/wiki/Kickstarter">Kickstarter</a> funding model is a good example. Each product or service will come in a vast array of participation levels, differentially priced. For the sake of argument, let’s call the levels Free, T-Shirt/Mug, Film Clip, Signed Numbered Manuscript, Closing Credits, Opening Credits, Starring Role. Some levels will be abundantly available, some scarcer. So some levels can be infinite in their subscription, while others will be constrained and capped. In addition, where the levels are constrained, communities will expect to be able to trade the participation, sell it on, without fear or favour. [I'll write about 21st secondary markets in a later post, if there is demand for it].</p>
<p>I guess some of you think this is me in my retired-hippie-tree-hugger-Sixties-Utopian mood, imagining things that will never happen. Which leads nicely on to my third point:</p>
<p><strong>This is nothing new, it’s been happening for a long time</strong>. We’ve lived in an advertising-dominated age for many years, where the income from advertising was used to defray the costs of providing products and services to a community. Sometimes the costs were subsidised. Sometimes the subsidy was total. But the principle was the same. A small number of people paid large sums of money, the net effect of which was to make something available to a larger community at a price below what it would otherwise have been. Third party pays. Sometimes the subsidy is from the seller, as with printers and blades. Sometimes it’s from other participants, as in mobile phone operators. Centuries ago we called them patrons. But the principle has always been there. Not everyone pays. Of those that pay, not everyone pays directly.</p>
<p>And this brings me to my final point.<strong> </strong></p>
<p><strong>A connected community converges to act as a single, composite customer</strong>, organic, heterogeneous, messy. You can’t just connect to the paying customers, or to the subsidisers. Every part of the community expects and demands engagement. And they’re connected, they influence each other. The community becomes as important a vehicle for engagement as the individual customer. Together. Integral. Able to act severally as well as jointly.</p>
<p>In summary: when the customer is a community, things happen differently:</p>
<ul>
<li>Everyone in the community becomes a customer</li>
<li>They expect a range of prices for each product or service</li>
<li>This is nothing new, it’s been happening for a long time</li>
<li>A connected community converges to act as a single, composite customer</li>
</ul>
<p>Just musing. Views? Comments? Fire away.</p>
<p> </p>
<p><em><span style="font-size: 8pt;">Cross-posted at <a href="www.confusedofcalcutta.com" target="_blank">ConfusedOfCalcutta</a></span></em></p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/thecloudblog/~4/YLxp2Q3MOAo" height="1" width="1" /></div></content>


    <feedburner:origLink>http://cloudblog.salesforce.com/2012/04/musing-about-communities-and-pricing.html</feedburner:origLink></entry>

</feed><!-- ph=1 -->

