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	<title>PhoCusWright Connect</title>
	
	<link>http://connect.phocuswright.com</link>
	<description>Travel Research, Trends, and Commentary</description>
	<pubDate>Mon, 06 Jul 2009 15:49:21 +0000</pubDate>
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		<title>2009 Hurricane Season Set to Sail Normally</title>
		<link>http://feedproxy.google.com/~r/ThePhocuswrightBlog/~3/L6TL6Se0_1c/</link>
		<comments>http://connect.phocuswright.com/2009/07/2009-hurricane-season-set-to-sail-normally/#comments</comments>
		<pubDate>Mon, 06 Jul 2009 15:49:21 +0000</pubDate>
		<dc:creator>Uptake Blog</dc:creator>
		
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		<guid isPermaLink="false">http://travel-industry.uptake.com/blog/?p=2507</guid>
		<description><![CDATA[
Gazing into its crystal ball, weather researchers at the National Oceanic and Atmospheric Administration predict we&#8217;ll see between 9 and 14 named storms in 2009: 4 to  7 of them will become hurricanes and 1 to 3 of those will be considered major with winds to 111 miles per hour. South Florida chances of being [...]]]></description>
			<content:encoded><![CDATA[<div id="attachment_2510" class="wp-caption alignleft" ><a href="http://travel-industry.uptake.com/blog/files/2009/07/142581312_4454c7e224_m.jpg"><img class="size-medium wp-image-2510" src="http://travel-industry.uptake.com/blog/files/2009/07/142581312_4454c7e224_m.jpg" alt="2009 storm prediction" width="240" height="160" /></a><p class="wp-caption-text">2009 storm prediction</p></div>
<p>Gazing into its crystal ball, weather researchers at the National Oceanic and Atmospheric Administration predict we&#8217;ll see between 9 and 14 named storms in 2009: 4 to  7 of them will become hurricanes and 1 to 3 of those will be considered major with winds to 111 miles per hour. South Florida chances of being that host stand at  32 percent, compared to the 54 percent the entire U.S. coastline bears. NOAA researchers are saying the Caribbean has an &#8220;average&#8221; probability of a major hurricane strike.</p>
<p>In other words, it&#8217;s pretty much par for course this hurricane season. In fact, we&#8217;re into week six of the official calendar boundaries (June 1 to November 30) with nary a bad breeze, unless you count the unnamed fish storm that brewed up at the end of May out in the Atlantic Ocean — where cruise ships don&#8217;t sail and hotels can&#8217;t exist anyhow.</p>
<p>And that&#8217;s where the lasting damage takes place, anyhow. As of today, the list of resorts still trying to reopen after last year&#8217;s hurricane parade include Courtyard by Marriott and Brac Reef Beach Resort in the  Caymans, along with Four Seasons in Nevis. At least these properties intend to reopen; the jury is still out on whether the Hyatt Regency in Grand Cayman will ever greet tourists again after its encounter with Ivan in 2004. Ditto Derelict Mullet Bay Beach Resort in St. Maartin, beat up way back in 1995.</p>
<p>Face it, storms are rough on the <a href="http://www.uptake.com/blog/family_vacations/cruising-caribbean-disney-cruise-lines_2944.html">Caribbean</a>.</p>
<div id="attachment_2511" class="wp-caption alignright" ><a href="http://travel-industry.uptake.com/blog/files/2009/07/232918532_06b59e6ae2_m.jpg"><img class="size-medium wp-image-2511" src="http://travel-industry.uptake.com/blog/files/2009/07/232918532_06b59e6ae2_m.jpg" alt="Travel can weather the storm" width="240" height="165" /></a><p class="wp-caption-text">Travel can weather the storm</p></div>
<p>But it would be a mistake to confuse destruction odds with lost tourism. Survey after survey reveals that travelers are more than willing to take those chances, provided the price is right and they buy trip insurance. A healthy 65 percent of participants told TripAdvisor they would pack their bags for regions in the hurricane target zone this fall. Cruising fares even better, as <a href="http://www.cruisecritic.com/articles.cfm?ID=286">CruiseCritic</a>&#8217;s call for answers revealed that not only had 70 percent of participants toasted their bon voyage during hurricane season, but that less than 7 percent regretted it. A sampling of the attitudes:</p>
<p>•<span class="plain">&#8220;I am more worried about a hurricane at my departure port since if I can&#8217;t get to the port I can&#8217;t cruise. Once I am onboard I don&#8217;t care where I go!&#8221;</span></p>
<p>• <span class="plain">&#8220;The outer bands of Rita hit Miami and delayed our departure by about four hours. Almost immediately the captain announced that we would not be able to dock in Nassau because of the storm, which was obviously disappointing. He stated we were going to out-run the bad weather by heading to the Northern Bahamas area, near Grand Bahama. After quite a rough night at sea, we woke to a beautiful, sunny morning. Everyone awaited the morning announcement by the captain and it was worth the wait! He announced that the port in Nassau had reopened, there was no damage, and best of all, <em>we were 15 miles out and on our way to port</em>! It was quite an emotional change from the night before.&#8221;</span></p>
<p>•<span class="plain">&#8220;We were on Norwegian Sun while Wilma was out there. Our course and ports kept changing so much we dubbed it &#8216;The Mystery Cruise.&#8217; It was still a great cruise and we even got to port in a city where few ships visit. It was great.&#8221;</span></p>
<p>• <span class="plain">&#8220;We live in South Florida and felt the full force of Wilma &#8212; believe me, I&#8217;d rather be safely and comfortably away on a cruise ship than sitting in the dark for a week!&#8221;</span></p>
<p>Photography: <a href="http://www.flickr.com/photos/fevisyu/">Fevi in Cayman</a>, <a href="http://www.flickr.com/photos/sfreni/">Salvatore Freni</a></p>
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		<title>Hotels.com Repeat?  Roomvalues.com becomes Getaroom.com</title>
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		<comments>http://connect.phocuswright.com/2009/07/hotelscom-repeat-roomvaluescom-becomes-getaroomcom/#comments</comments>
		<pubDate>Mon, 06 Jul 2009 13:51:00 +0000</pubDate>
		<dc:creator>Hudson Crossing</dc:creator>
		
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		<description><![CDATA[Dave Litman and  Bob Diener, expired non-competes in hand, have been toying around for a few months with a new site - the somewhat awkwardly named roomvalues.com.  For those of you who have only known Hotels.com as a part of Expedia (or IAC), Dave and ...]]></description>
			<content:encoded><![CDATA[<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_WWPg-_dNchg/SlIIURWK5cI/AAAAAAAAAKU/eLY3Czfvc2M/s1600-h/getaroom.com"><img  src="http://4.bp.blogspot.com/_WWPg-_dNchg/SlIIURWK5cI/AAAAAAAAAKU/eLY3Czfvc2M/s400/getaroom.com" alt="" id="BLOGGER_PHOTO_ID_5355352051243738562" border="0" /></a>Dave <span class="blsp-spelling-error" id="SPELLING_ERROR_0">Litman</span> and  Bob <span class="blsp-spelling-error" id="SPELLING_ERROR_1">Diener</span>, expired non-competes in hand, have been toying around for a few months with a new site - the somewhat awkwardly named <a href="http://www.roomvalues.com/"><span class="blsp-spelling-error" id="SPELLING_ERROR_2">roomvalues</span>.com</a>.  For those of you who have only known Hotels.com as a part of <span class="blsp-spelling-error" id="SPELLING_ERROR_3">Expedia</span> (or <span class="blsp-spelling-error" id="SPELLING_ERROR_4">IAC</span>), Dave and Bob were the original founders of Hotels.com.<br /><br />Last week, <a href="http://www.dnjournal.com/domainsales_backup.htm">according</a> to <span class="blsp-spelling-error" id="SPELLING_ERROR_5">DN</span> Journal (a website which tracks the buying and selling of domains) www.getaroom.com was sold at <span class="blsp-spelling-error" id="SPELLING_ERROR_6">sedo</span>.com for $30,000.<br /><br />Just as rapidly, <span class="blsp-spelling-error" id="SPELLING_ERROR_7">roomvalues</span>.com has been re-branded <span class="blsp-spelling-error" id="SPELLING_ERROR_8">getaroom</span>.com.<br /><br />Given current softness in the hotel market (with no improvement in sight) and the huge upswing in consumer "deal searching" the timing could not be better for a major launch.<br /><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_WWPg-_dNchg/SlIILQ6XvEI/AAAAAAAAAKM/d9ZPwVWdLP4/s1600-h/getaroom+unpublished+room+screen+shot.gif"><img  src="http://1.bp.blogspot.com/_WWPg-_dNchg/SlIILQ6XvEI/AAAAAAAAAKM/d9ZPwVWdLP4/s400/getaroom+unpublished+room+screen+shot.gif" alt="" id="BLOGGER_PHOTO_ID_5355351896508316738" border="0" /></a>As an added twist, <span class="blsp-spelling-error" id="SPELLING_ERROR_9">roomvalues</span>.com is pushing consumers to call their call center for even lower prices than those listed on their website.  Talk about full circle from the days when websites buried their 800 numbers in an effort to drive to web.<br /><br />Comically, "Get a Room" was lodging.<span class="blsp-spelling-error" id="SPELLING_ERROR_10">com's</span> tag line. (Lodging.com was purchased by <span class="blsp-spelling-error" id="SPELLING_ERROR_11">Cendant</span> and has now been folded into <span class="blsp-spelling-error" id="SPELLING_ERROR_12">Orbitz</span>....)<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/1733468102563556880-2250651362630159398?l=hudsoncrossing.blogspot.com'/></div><div class="feedflare">
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		<title>Palin, DialAFlight, Edelman on Blog Offensive</title>
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		<comments>http://connect.phocuswright.com/2009/07/palin-dialaflight-edelman-on-blog-offensive/#comments</comments>
		<pubDate>Mon, 06 Jul 2009 11:43:00 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
		
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		<description><![CDATA[The blogosphere is under attack from sources as disparate as Sarah Palin, leading U.K. travel website DialAFlight, and marketing and public relations strategists who attempt to manipulate posts from Mommy Bloggers to journalists.Palin is said to be dro...]]></description>
			<content:encoded><![CDATA[The blogosphere is under attack from sources as disparate as Sarah Palin, leading U.K. travel website DialAFlight, and marketing and public relations strategists who attempt to manipulate posts from Mommy Bloggers to journalists.<br /><br /><a href="http://twitter.com/AKGovSarahPalin">Palin</a> is said to be dropping out as Alaska's governor largely because of mounting <a href="http://www.nytimes.com/2009/07/06/us/06palin.html?_r=1&ref=politics">legal bills</a> tied to her defense of various ethics complaints.<br /><br />But, that didn't stop Palin over the weekend from <a href="http://ktuu.images.worldnow.com/images/incoming/Release_for_7-4-09-1.pdf">giving notice</a> to Alaska blogger <a href="http://shannynmoore.wordpress.com/2009/07/05/shannyn-moore-will-not-be-muzzled/">Shannyn Moore</a> that she might be subject to a defamation suit for noting that there are rumors that there is a pending criminal investigation targeting the governor.<br /><br />Palin also threatened legal action against "those who re-publish the defamation such as Huffington Post, MSNBC, The New York Times, and The Washington Post."<br /><br />As others have pointed out, there is nothing like a little First Amendment bashing and prior-restraint posturing on the Fourth of July weekend.<br /><br />In the U.K., meanwhile, <a href="http://www.travolution.co.uk/articles/2009/06/26/2656/dialaflight-in-legal-wrangle-with-tripadvisor-and-microsoft.html">DialAFlight sued</a> Darren Cronian of the <a href="http://www.travel-rants.com/">Travel Rants</a> blog, Grumbletext, Microsoft's Ciao, and threatened to sue TripAdvisor over a seemingly defamatory and unsubstantiated blog and/or website comment. <br /><br /><a href="http://www.travolution.co.uk/blog/2009/06/lessons-and-some-murkiness-fro.php">The Travolution Blog</a> (and I contributed some information used in the post) rightly points out: "Anyway, the main point here is that a travel company [DialAFlight] has taken the most extreme measure it can in order to remove unsavoury comments on blogs and forums, regardless of the profile of the 'publisher.'"<br /><br />After a two-week hiatus and after issuing an "unreserved apology" to DialAFlight, I'm glad to see that <a href="http://www.travel-rants.com/2009/07/02/travel-rants-comments-policy/">Cronian is back </a>, and blogging away.<br /><br />Marketing firms and my friends who labor on the "dark side" in public relations also have the blogosphere in their sights. Attempts to manipulate blogs no longer are on the bottom of their to-do lists, but are an integral part of their mainstream strategies.<br /><br />The other day, a marketing pro followed me on Twitter and she offered to send me a "pitch" about a spa client she represents. <br /><br />I would rather spend two hours in a steamy sauna than take such pitches.<br /><br />Meanwhile, Edelman's Danielle Wiley outlined that public relations firm's social media strategy and focus in a <a href="http://adage.com/digital/article?article_id=137313">Advertising Age interview. </a> <br /><br />The various attacks and the "attention" that blogs are getting show that blogs truly have arrived.<br /><br />It may be time to <a href="http://en.wikipedia.org/wiki/Duck_and_cover">duck and cover</a>, and then keep on blogging, unswayed by the commotion.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8307132730056862398-3808785278360223796?l=dennisschaal.blogspot.com'/></div><img src="http://feeds.feedburner.com/~r/blogspot/oXCN/~4/XGNaWNi6nuQ" height="1" width="1"/><div class="feedflare">
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		<title>Budget Carriers Hit Bottom… And start digging</title>
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		<comments>http://connect.phocuswright.com/2009/07/budget-carriers-hit-bottom%e2%80%a6-and-start-digging/#comments</comments>
		<pubDate>Mon, 06 Jul 2009 05:11:57 +0000</pubDate>
		<dc:creator>Uptake Blog</dc:creator>
		
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		<guid isPermaLink="false">http://travel-industry.uptake.com/blog/?p=2504</guid>
		<description><![CDATA[The race is on amongst budget carriers - a race to the bottom, to see who can inconvinience passengers the most, in return for shaving off a few more bucks off the ticket price.
JetAmerica, which started taking bookings for $9 flights with much fanfare in late May, was supposed to launch on July 13. They&#8217;ve now postponed the [...]]]></description>
			<content:encoded><![CDATA[<p>The race is on amongst budget carriers - a race to the bottom, to see who can inconvinience passengers the most, in return for shaving off a few more bucks off the ticket price.</p>
<div id="attachment_2505" class="wp-caption aligncenter" ><a href="http://travel-industry.uptake.com/blog/files/2009/07/cheap-carriers.jpg"><img class="size-full wp-image-2505" src="http://travel-industry.uptake.com/blog/files/2009/07/cheap-carriers.jpg" alt="" width="500" height="118" /></a><p class="wp-caption-text">Budget Airlines - JetAmerica, RyanAir &amp; Spring Airlines</p></div>
<p><a href="http://travel-industry.uptake.com/blog/2009/05/27/jetamerica-airlines-cheap-tickets/">JetAmerica</a>, which started taking bookings for $9 flights with much fanfare in late May, was supposed to launch on July 13. They&#8217;ve now postponed the launch to Aug 14. The reason for the delay is a lack of landing and take-off time slots at Newark.</p>
<p>JetAmerica’s VP of Operations Brian Burling says that the FAA flip-flopped on the need for time slots. He says they initially indicated JetAmerica wouldn&#8217;t need slots, but after the FAA found that JetAmerica had sold over 20,000 tickets even before the first flight had taken off, they changed their stance and now JetAmerica is grounded until they get the slots.</p>
<p>Of course, this leaves the 6,486 JetAmerica passengers who had booked tickets for dates in-between July 13 and Aug 14 in the lurch. JetAmerica is now refunding all of them, and offering to waive reservation charges if they re-book. This is what happens when you book cheap airline tickets with an airline which has no planes or crew and exists only on paper.</p>
<p>In Europe, cheapskate carrier RyanAir wants to leave no doubt that they&#8217;ll do anything to keep the prices down - even if it means leaving customers without a way to check-in. Last month, RyanAir <a href="http://news.cheapflights.co.uk/flights/2009/06/ryanair-to-shut-down-website-for-10-hours.html" >announced</a> a 10 hour downtime for their website, citing a need for essential maintenance.</p>
<p>RyanAir is also phasing out airport check-in desks as part of it&#8217;s cost-cutting measures, which basically means passengers can only check-in online. Which, of course, they can&#8217;t do if the website is down. This kind of catch-22 situation wouldn&#8217;t happen if the airline in question wasn&#8217;t going wild trying to save a few more dollars in any way possible.</p>
<p>But China&#8217;s first private airline and budget carrier Spring Airlines aims to go where no airline has gone before - They&#8217;re <a href="http://www.cctv.com/program/bizchina/20090626/108082.shtml" >planning</a> to get modified planes from Airbus with bar stools and safety belts, instead of seats. The plan is to offer standing-room tickets, and cram in 40% more passengers per flight.</p>
<p>Spring Airlines currently has 13 planes, and they&#8217;re not able to cope with the surging passenger volumes and demand for new routes. They&#8217;ve ordered 14 new jets, and if they get approval from the aviation regulator, the bar-stool planes could cut the airline&#8217;s costs by 20%, and allow them to offer lower prices to passengers.</p>
<p>How low can budget carriers go before consumers start weighing the merits of cheap tickets against  inconviniences like cancelled flights, check-in problems and standing-room only flights? Apparently a lot more, judging by the 20k tickets sold by JetAmerica, and the 60 million passengers who flew on RyanAir in the 12 months to the end of June.</p>
<p>Assuming cheap carriers will always find customers, regardless of how bad the service is, should aviation authorities step in and draw a line somewhere?</p>
<p>Photo credits:- <em>JetAmerica photo courtesy JetAmerica; Ryanair interior photo by </em><a href="http://www.flickr.com/photos/jongos/" ><em>Jon Gos</em></a><em> via flickr (</em><a href="http://creativecommons.org/licenses/by/2.0/deed.en" ><em>creative commons</em></a><em>); Spring Airlines photo released into public domain by </em><a href="http://commons.wikimedia.org/w/index.php?title=User:Follash&amp;action=edit&amp;redlink=1" ><em>Follash</em></a><em>.</em></p>
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		<title>TechCrunch on Rakuten</title>
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		<comments>http://connect.phocuswright.com/2009/07/techcrunch-on-rakuten/#comments</comments>
		<pubDate>Mon, 06 Jul 2009 02:43:00 +0000</pubDate>
		<dc:creator>Tim Hughes</dc:creator>
		
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		<guid isPermaLink="false">tag:blogger.com,1999:blog-29875741.post-1092484162904107538</guid>
		<description><![CDATA[<a href="http://4.bp.blogspot.com/_vom-zdiTxDQ/SlFndtNO6KI/AAAAAAAAA78/kUXotT64PmU/s1600-h/rakuten.jpg"><img style="FLOAT: left; MARGIN: 0px 10px 10px 0px; WIDTH: 320px; CURSOR: hand; HEIGHT: 94px" alt="" src="http://4.bp.blogspot.com/_vom-zdiTxDQ/SlFndtNO6KI/AAAAAAAAA78/kUXotT64PmU/s320/rakuten.jpg" border="0" /></a> <a href="http://tims-boot.blogspot.com/2009/06/good-japan-market-stats-from-imedia.html">Just last week we were talking here </a>on the BOOT about the Japanese online travel market. Then over the weekend TechCrunch published a very detailed and interesting profile of <a href="http://en.rakuten.co.jp/">Rakuten </a>called "<a title="Japan’s Rakuten: Can The Biggest E-Commerce Site You Never Heard Of Become a Threat for Amazon Globally?" href="http://www.techcrunch.com/2009/07/05/japans-rakuten-can-the-biggest-e-commerce-site-you-never-heard-of-become-a-threat-for-amazon-globally/">Japan’s Rakuten: Can The Biggest E-Commerce Site You Never Heard Of Become a Threat for Amazon Globally?</a>". The post discusses Rakuten's full ecommerce spectrum and (as per the title) their challenge to Amazon. We here in BOOT land have <a href="http://tims-boot.blogspot.com/search/label/rakuten">spoken often about how Rakuten Travel</a> is probably biggest online travel player in Asia and one of the biggest in the world. Online travel sales for Rakuten are in the $2billion range, beating out <a href="http://www.ctrip.com/">Ctrip</a>, <a href="http://www.wotif.com/">Wotif</a>, AsiaRooms or any of the Asian interations of the big four <a href="http://www.expediainc.com/">Expedia </a>(including <a href="http://www.elong.com/">eLong</a>), <a href="http://www.travelocity.com/">Travelocity </a>(including <a href="http://www.zuji.com/">Zuji</a>), <a href="http://www.priceline.com/">Priceline </a>(including <a href="http://www.agoda.com/">Agoda</a>) and <a href="http://www.orbitz.com/">Orbitz </a>(including <a href="http://www.hotelclub.com/">HotelClub</a>).<br /><div></div><br /><div>TechCrunch article is good reading, as is their <a href="http://www.crunchbase.com/company/rakuten">CrunchBase profile page</a> for Rakuten.</div><div class="blogger-post-footer"><img width='1' height='1'></div>]]></description>
			<content:encoded><![CDATA[<a href="http://4.bp.blogspot.com/_vom-zdiTxDQ/SlFndtNO6KI/AAAAAAAAA78/kUXotT64PmU/s1600-h/rakuten.jpg"><img id="BLOGGER_PHOTO_ID_5355175191969196194"  alt="" src="http://4.bp.blogspot.com/_vom-zdiTxDQ/SlFndtNO6KI/AAAAAAAAA78/kUXotT64PmU/s320/rakuten.jpg" border="0" /></a> <a href="http://tims-boot.blogspot.com/2009/06/good-japan-market-stats-from-imedia.html">Just last week we were talking here </a>on the BOOT about the Japanese online travel market. Then over the weekend TechCrunch published a very detailed and interesting profile of <a href="http://en.rakuten.co.jp/">Rakuten </a>called "<a title="Japan’s Rakuten: Can The Biggest E-Commerce Site You Never Heard Of Become a Threat for Amazon Globally?" href="http://www.techcrunch.com/2009/07/05/japans-rakuten-can-the-biggest-e-commerce-site-you-never-heard-of-become-a-threat-for-amazon-globally/">Japan’s Rakuten: Can The Biggest E-Commerce Site You Never Heard Of Become a Threat for Amazon Globally?</a>". The post discusses Rakuten's full ecommerce spectrum and (as per the title) their challenge to Amazon. We here in BOOT land have <a href="http://tims-boot.blogspot.com/search/label/rakuten">spoken often about how Rakuten Travel</a> is probably biggest online travel player in Asia and one of the biggest in the world. Online travel sales for Rakuten are in the $2billion range, beating out <a href="http://www.ctrip.com/">Ctrip</a>, <a href="http://www.wotif.com/">Wotif</a>, AsiaRooms or any of the Asian interations of the big four <a href="http://www.expediainc.com/">Expedia </a>(including <a href="http://www.elong.com/">eLong</a>), <a href="http://www.travelocity.com/">Travelocity </a>(including <a href="http://www.zuji.com/">Zuji</a>), <a href="http://www.priceline.com/">Priceline </a>(including <a href="http://www.agoda.com/">Agoda</a>) and <a href="http://www.orbitz.com/">Orbitz </a>(including <a href="http://www.hotelclub.com/">HotelClub</a>).<br /><div></div><br /><div>TechCrunch article is good reading, as is their <a href="http://www.crunchbase.com/company/rakuten">CrunchBase profile page</a> for Rakuten.</div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/29875741-1092484162904107538?l=tims-boot.blogspot.com'/></div><div class="feedflare">
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		<title>BOOT joins 21st Century with groundbreaking URL strategy</title>
		<link>http://feedproxy.google.com/~r/ThePhocuswrightBlog/~3/K9-YR8C35cA/</link>
		<comments>http://connect.phocuswright.com/2009/07/boot-joins-21st-century-with-groundbreaking-url-strategy/#comments</comments>
		<pubDate>Mon, 06 Jul 2009 02:33:00 +0000</pubDate>
		<dc:creator>Tim Hughes</dc:creator>
		
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		<description><![CDATA[Dear Readers,<br /><br />Finally the BOOT has gotten off the lazy boy relaxation approach to marketing with a ground breaking URL marketing strategy. After battling with GoDaddy for about an hour I managed to secure <a href="http://www.thebusinessofonlinetravel.com/">http://www.thebusinessofonlinetravel.com/</a>. I even manage to figure out how to do a redirect to the blogger address. One day I may even generate the courage to migrate the blog to Wordpress/SquareSpace, host the thing on some dedicated servers and get really serious.<br /><br />Will be back soon with some posts as well including an Interview with Ram Badrinathan of PhoCusWright, seat reviews for JAL and Cathay business class, a business traveller tip on how to eat on a plane and industry thoughts on branding, meta-search and more<br /><br />best<br /><br />Tim<div class="blogger-post-footer"><img width='1' height='1'></div>]]></description>
			<content:encoded><![CDATA[Dear Readers,<br /><br />Finally the BOOT has gotten off the lazy boy relaxation approach to marketing with a ground breaking URL marketing strategy. After battling with GoDaddy for about an hour I managed to secure <a href="http://www.thebusinessofonlinetravel.com/">http://www.thebusinessofonlinetravel.com/</a>. I even manage to figure out how to do a redirect to the blogger address. One day I may even generate the courage to migrate the blog to Wordpress/SquareSpace, host the thing on some dedicated servers and get really serious.<br /><br />Will be back soon with some posts as well including an Interview with Ram Badrinathan of PhoCusWright, seat reviews for JAL and Cathay business class, a business traveller tip on how to eat on a plane and industry thoughts on branding, meta-search and more<br /><br />best<br /><br />Tim<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/29875741-2992844863645591044?l=tims-boot.blogspot.com'/></div><div class="feedflare">
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		<title>Outage Hit Bing Travel as Integration Slated for Fall Completion</title>
		<link>http://feedproxy.google.com/~r/ThePhocuswrightBlog/~3/XplptVunJfI/</link>
		<comments>http://connect.phocuswright.com/2009/07/outage-hit-bing-travel-as-integration-slated-for-fall-completion/#comments</comments>
		<pubDate>Sun, 05 Jul 2009 13:35:00 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
		
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		<description><![CDATA[The Geekword blog reportedly has some information from Microsoft on why Bing Travel (the website formerly known as Farecast)  was down and unavailable for 36 hours after a fire late Thursday night (Pacific Time) took out the power to Fisher Plaza, whic...]]></description>
			<content:encoded><![CDATA[<a href="http://www.geekword.net/bing-travel-at-last-restored/#comment-656">The Geekword blog</a> reportedly has some information from Microsoft on why Bing Travel (the website formerly known as Farecast) <a href="http://dennisschaal.blogspot.com/2009/07/bing-travel-outage-real-downer.html"> was down</a> and unavailable for 36 hours after a fire late Thursday night (Pacific Time) took out the power to Fisher Plaza, which housed Bing Travel's servers.<br /><br />Although Microsoft acquired Farecast for $115 million in April 2008, the integration is ongoing. Geekword quotes a Microsoft spokesperson as saying that the company is in the process of transitioning Bing Travel to the Microsoft Cloud Computing Platform (presumably in a Microsoft-owned building), and that the process is scheduled to be completed by the fall.<br /><br />A bunch of other websites were taken down by the transformer failure, but Bing Travel was said to be among the slowest to come back online. The Microsoft spokesperson attributed the delay to the complexity and scale of the Bing Travel system.<br /><br />Hey, all of that database mining for fare predictions doesn't come easy.<br /><br />During the outage, a notice on the Bing Travel website suggested that travelers book their trips on Microsoft partner Orbitz.<br /><br />Apparently Bing Travel didn't have a redundant system in a different facility, And, <a href="http://www.techflash.com/venture/How_one_CTO_avoided_a_Web_site_disaster_after_data_center_fire_49891132.html">TechFlash</a> reported that Redfin, after going through a similar drama at Fisher Plaza a year earlier, did. Redfin apparently was up and running Friday morning, some five hours after the power outage. <br /><br />Shouldn't it just be standard for websites to co-locate redundant systems in separate facilities? Or is that just too costly?<br /><br />It would seem to be a no-brainer, but perhaps cost-prohibitive.<br /><br />Given Bing Travel's protracted outage over the weekend, other travel companies should be examining their disaster-recovery plans anew first thing on Monday morning.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8307132730056862398-8358614447027689235?l=dennisschaal.blogspot.com'/></div><img src="http://feeds.feedburner.com/~r/blogspot/oXCN/~4/pfrXAVkqe8c" height="1" width="1"/><div class="feedflare">
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		<title>Update: Bing Travel Appears to Be Up and Running</title>
		<link>http://feedproxy.google.com/~r/ThePhocuswrightBlog/~3/U0xqwRe4xJ8/</link>
		<comments>http://connect.phocuswright.com/2009/07/update-bing-travel-appears-to-be-up-and-running/#comments</comments>
		<pubDate>Sat, 04 Jul 2009 18:39:00 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
		
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		<description><![CDATA[I was able to access Bing Travel today, July 4, around 2:30 p.m. EST.There's still no word on why a power outage in one facility took the travel site down for a day and a half.I guess Bing Travel loyalists can resume using its flight search tools and w...]]></description>
			<content:encoded><![CDATA[I was able to access Bing Travel today, July 4, around 2:30 p.m. EST.<br /><br />There's still no word on why a power outage in one facility took the <a href="http://dennisschaal.blogspot.com/2009/07/bing-travel-outage-real-downer.html">travel site down </a>for a day and a half.<br /><br />I guess Bing Travel loyalists can resume using its flight search tools and won't look, as previously advised, to travel partner Orbitz first.<br /><br />The travel link to Bing Travel on the Bing <a href="http://www.bing.com/">home page</a> also has been restored.<br /><br />Hopefully, Bing Travel will stay up, with the problem resolved.<br /><br />Happy 4th everyone. Could someone pass me a beer?<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8307132730056862398-3335531532431295169?l=dennisschaal.blogspot.com'/></div><img src="http://feeds.feedburner.com/~r/blogspot/oXCN/~4/OC7bgcO5agY" height="1" width="1"/><div class="feedflare">
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		<title>Bing Travel Outage a Real Downer</title>
		<link>http://feedproxy.google.com/~r/ThePhocuswrightBlog/~3/hy-BGPcmmck/</link>
		<comments>http://connect.phocuswright.com/2009/07/bing-travel-outage-a-real-downer/#comments</comments>
		<pubDate>Sat, 04 Jul 2009 13:12:00 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
		
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		<description><![CDATA[As of this writing, Bing Travel (a.k.a. Farecast) has been down for almost a day-and-a half.Various news reports, including this one, indicate a fire in a downtown Seattle data center, probably caused by a blown transformer, took down Bing Travel and a...]]></description>
			<content:encoded><![CDATA[As of this writing, Bing Travel (a.k.a. Farecast) has been down for almost a day-and-a half.<br /><br />Various news reports, including <a href="http://www.techflash.com/microsoft/Seattle_data_center_fire_knocks_out_Bing_Travel_other_Web_sites_49876777.html">this one</a>, indicate a fire in a downtown Seattle data center, probably caused by a blown transformer, took down Bing Travel and a host of other nontravel websites.<br /><br />A photo depicts an unidentified person from one of the impacted websites hauling a server out the door of Fisher Plaza, the site of the fire.<br /><br />A notice on Bing.com/travel stated: <br /><br /><span >Sorry, Bing Travel is currently unavailable<br /><br />A fire occurred at Fisher Plaza in downtown Seattle just after midnight on Friday morning, July 3. A blown transformer knocked out power to the entire building, which is home to the Bing Travel servers. This is isolated to Bing Travel only, and there has been no impact to any other aspects of Bing. We're hard at work to restore service following this unexpected event and appreciate your patience.<br /><br />In the meantime, you may use Microsoft's travel partner, Orbitz, for your travel needs.</span><br /><br />The usual travel link on the Bing homepage was removed, but the outage seemingly doesn't impact other services on Microsoft's new search engine (excuse me, "decision engine"), Bing. <br /><br />The Bing Travel outage, however, does impact Bing's slew of travel industry partners, including technology providers, airlines and hotels, and certainly won't inspire consumer confidence.<br /><br />However, the reputation hit may be short-lived. After all, there are few customer service issues involved because Bing Travel, as a metasearch site, is not a travel agency and doesn't book any travel.<br /><br />There's no further detail yet from Bing Travel about what happened and why a back-up system, if there was one, didn't kick in. Bing Travel is a relatively small company, but Microsoft would certainly have the monies and resources to power a solution for such outages.<br /><br />There will be lessons learned from this fiasco about data center security and redundancy. Many large travel companies, including Amadeus, have back-up data centers. Amadeus's data center is located in Erding, Germany, and <a href="http://www.amadeus.com/airlineit/why/why_6hosting.html">a clone of that one</a> is positioned 30 kilometers away.<br /><br /><a href="http://www.techflash.com/venture/How_one_CTO_avoided_a_Web_site_disaster_after_data_center_fire_49891132.html">TechFlash reported</a> that a fire occurred at the same data center in June 2008, and a <a href="http://www.redfin.com/home">Redfin </a>official outlined some of the steps the company took to avoid what author James Baldwin might have characterized as "The Fire Next Time."<br /><br />Especially since 9/11, data center security is paramount.<br /><br />Meanwhile, it was interesting this morning that a <span >Google </span>search for Bing Travel retrieved Bing Travel's outage announcement as the top organic result. <br /><br />Conversely, a <span >Bing </span>search for Bing Travel produced no word of the Bing Travel unavailability, at least on the first page of results.<br /><br />And, the second-highest Sponsored Link in a Google search for Bing Travel was from <a href="http://www.kayak.com/h/landing/9?destination=Las+Vegas%2C+NV&kw=Flight&product=air&gclid=CIK03N2WvJsCFRBM5QodLmy0BQ">Kayak</a>, which reportedly has <a href="http://www.wired.com/epicenter/2009/06/kayak-bing/">accused Microsoft</a> of copying Kayak's look and feel.<br /><br />The other day there was a Twitter debate about whether some of the underlying technologies that help make Bing Travel and Kayak go dictate the allegedly similar GUI. I'm no expert on that question, but I tend to doubt it.<br /><br />Both metasearch sites use <a href="http://matrix.itasoftware.com/cvg/dispatch/prego;jsessionid=667E09779BD8D99CDF8B24A2F6467ED2">ITA Software</a> to power the bulk of their air searches so they can largely avoid scraping airline websites.<br /><br />And, both Bing Travel and Kayak count Orbitz as a key online travel agency partner. <br /><br />No, for conspiracy theorists out there, I don't think the Bing Travel outage was the result of a foray by a Kayak hit team.<br /><br />Seriously, Kayak and Bing Travel, while ardent competitors, have a lot of respect for one another and both have great products.<br /><br />I was just about to write that both Kayak and Bing have great tech teams, too. Well, for Bing Travel this weekend, the jury has to be out on that question.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/8307132730056862398-1818789905901872403?l=dennisschaal.blogspot.com'/></div><img src="http://feeds.feedburner.com/~r/blogspot/oXCN/~4/2dzW2mUCkNo" height="1" width="1"/><div class="feedflare">
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		<title>JetAmerica: Ooops - We Are Not Really Going to Start Flying Next Week</title>
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		<pubDate>Fri, 03 Jul 2009 16:25:00 +0000</pubDate>
		<dc:creator>Hudson Crossing</dc:creator>
		
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		<description><![CDATA[JetAmerica, a charter operation we discussed earlier and noted as more folly than shrewd has announced a one month delay in starting operations.  JetAmerica is billing it as "self-imposed" and leading with this great quote:     “The delay is not as u...]]></description>
			<content:encoded><![CDATA[<span class="blsp-spelling-error" id="SPELLING_ERROR_0">JetAmerica</span>, a charter operation we discussed <a href="http://hudsoncrossing.blogspot.com/2009/05/jetamerica-proof-that-there-is-plenty.html">earlier</a> and noted as more folly than shrewd has announced a one month delay in starting operations.  <span class="blsp-spelling-error" id="SPELLING_ERROR_1">JetAmerica</span> is billing it as "self-imposed" and leading with this great quote:<br /><br /><p class="MsoNormal" ><span ><span ><span > </span></span></span></p> <p class="MsoNormal" ><span ><span ><span > </span></span></span></p> <p class="MsoNormal" > </p><p class="MsoNormal" ><span ><span ><span ><span >“The delay is not as unusual as it sounds,” according to <span class="blsp-spelling-error" id="SPELLING_ERROR_2">JetAmerica</span>’s Vice President of Operations Brian <span class="blsp-spelling-error" id="SPELLING_ERROR_3">Burling</span>. “<span class="blsp-spelling-error" id="SPELLING_ERROR_4">Historically</span> many of the world’s most successful airlines and charter services have had to delay their launches.”</span></span></span></span></p><p class="MsoNormal" ><br /><span ><span ><span ><span ></span></span></span></span></p><p class="MsoNormal" >More telling is that they claimed to have ~6400 passengers booked over the initial one month period. Based on their expected 34 segments per week, this nets out to only about 48 passengers per flight.  Based on Miami Air's (who is actually operating the flights for <span class="blsp-spelling-error" id="SPELLING_ERROR_5">JetAmerica</span> since they are not a real airline) 737-800 capacity of 172 seats, this equates to less than a 28% load factor....<br /></p><p class="MsoNormal" ><br /></p><p class="MsoNormal" >Sure, right this will work.  We still bet this operation never gets off the ground.  Sorry Toledo <span class="blsp-spelling-error" id="SPELLING_ERROR_6">et</span> <span class="blsp-spelling-error" id="SPELLING_ERROR_7">al</span>.<br /></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/1733468102563556880-426044903351536546?l=hudsoncrossing.blogspot.com'/></div><div class="feedflare">
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