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	<title>Young Entrepreneur Council</title>
	
	<link>http://theyec.org</link>
	<description>An Organization For Successful Young Entrepreneurs</description>
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		<title>YEC Member Spotlight: Miguel Ramirez, CEO, Soccerly.com</title>
		<link>http://theyec.org/miguel-ramirez-soccerly/</link>
		<comments>http://theyec.org/miguel-ramirez-soccerly/#comments</comments>
		<pubDate>Tue, 21 May 2013 15:00:09 +0000</pubDate>
		<dc:creator>The Young Entrepreneur Council (YEC)</dc:creator>
				<category><![CDATA[YEC Member Spotlight]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=27296</guid>
		<description><![CDATA[Soccerly.com CEO Miguel Ramirez has some choice words for first-time entrepreneurs: "Use your brain first and then your wallet." <a href="http://theyec.org/miguel-ramirez-soccerly/"></a>]]></description>
				<content:encoded><![CDATA[<p><em><a href="http://theyec.org/miguel-ramirez-soccerly/mike-ramirez/" rel="attachment wp-att-27299"><img class="alignright size-full wp-image-27299" alt="Mike Ramirez" src="http://theyec.org/wp-content/uploads/Mike-Ramirez.jpg" width="200" height="200" /></a>Miguel Ramirez is a serial entrepreneur who co-founded mediotiempo.com, the largest sports site in Mexico and one of the most relevant Internet success stories in Latin America. The company was acquired in 2010 by Time Warner. Today, Miguel is co-founder and CEO of <a href="http://soccerly.com/">soccerly.com</a>, which was launched in January 2013 with the ambitious plan of becoming &#8220;the online destination for soccer fans in the U.S.&#8221; Miguel is also a partner at kiwilimon.com, a leading food/community site. Follow him <a href="https://twitter.com/mrlombana">@mrlombana</a>.</em></p>
<p><strong>Who is your hero?</strong></p>
<p>My grandpa.</p>
<p><strong>What&#8217;s the single best piece of business advice that helped shape who you are as an entrepreneur today, and why?</strong></p>
<p>It is important to be humble. Always remember the day you started and where you come from; no matter how successful you become, it is important to have both feet on the ground and keep on working hard at all times. Successes and failures are just life episodes and should not change the way you act.</p>
<p>Also, being a good listener is a must &#8212; be close to your team and think of them as family, not employees.</p>
<p><strong>What&#8217;s the biggest mistake you ever made in your business, and what did you learn from it that others can learn from too?</strong></p>
<p>One of the biggest mistakes I remember making is when my partners and I decided to sell our stake in a company because at that point, we did not have the necessary time to devote to it; even though we did consider several options, I guess we were not wise enough to make the best decision. At the end, it not only cost us money but also a good opportunity for the future that we regret today.</p>
<p>We should have asked for advice from other people (mentors, family, etc.) &#8212; that might have had helped us to act in a different way, but unfortunately we didn&#8217;t. But every learning experience is valuable, and without mistakes there are no successes.</p>
<p><strong>What do you do during the first hour of your business day and why?</strong></p>
<p>I check my agenda and my &#8220;to dos&#8221; to set the best road map for the day. I like to be well-organized and do as many things as possible every day, as the following day is always loaded with new stuff and more unexpected things. It is essential to have an organized way to work in order to achieve tasks and objectives.</p>
<p>Define your priorities and never leave for tomorrow what you could do today.</p>
<p><strong>What&#8217;s your best financial or cash-flow related tip for entrepreneurs just getting started?</strong></p>
<p>Resources are always scarce, and it is always easier spending than saving. Focus only on those things that will bring you to the next level and cut unnecessary expenditures &#8212; even if they&#8217;re minimal, they could hurt you in the long run. The best of you is always there, within you, so use your brain first and then your wallet.</p>
<p><strong>Quick: What&#8217;s ONE thing you recommend ALL aspiring or current entrepreneurs do right now to take their biz to the next level?</strong></p>
<p>Work only with the right partners. Take whatever time you need to be 100 percent convinced of the partners you are bringing to a venture; work only with people that add value, balance and commitment.</p>
<p><strong>What&#8217;s your definition of success? How will you know when you&#8217;ve finally &#8220;succeeded&#8221; in your business?</strong></p>
<p>Success is not only about money. It&#8217;s about achieving personal goals, fulfilling society&#8217;s needs, generating employment for lots of people, making users happy and seeing others using your product; when most of these &#8220;achievements&#8221; are done, you will be happy and can toast your success.</p>
<p><i>The </i><a href="http://theyec.org/"><i>Young Entrepreneur Council (YEC)</i></a><i> is an invite-only organization comprised of the world&#8217;s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched</i><a href="http://mystartuplab.com/"><i> #StartupLab</i></a><i>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</i></p>
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		<title>How to Know When You Need a Contract</title>
		<link>http://theyec.org/when-do-you-need-a-business-contract/</link>
		<comments>http://theyec.org/when-do-you-need-a-business-contract/#comments</comments>
		<pubDate>Tue, 21 May 2013 12:00:52 +0000</pubDate>
		<dc:creator>Rachel Rodgers</dc:creator>
				<category><![CDATA[Legal]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=28213</guid>
		<description><![CDATA[Do you really need a legal agreement for every business relationship you enter into? Lawyer Rachel Rodgers offers her insights. <a href="http://theyec.org/when-do-you-need-a-business-contract/"></a>]]></description>
				<content:encoded><![CDATA[<p><a href="http://theyec.org/wp-content/uploads/SMALL-Closeup-of-businessman-with-ag-40392964.jpg.jpg" rel="lightbox[28213]" title="How to Know When You Need a Contract"><img class="alignright size-medium wp-image-28219" alt="closeup of businessman with a legal contract" src="http://theyec.org/wp-content/uploads/SMALL-Closeup-of-businessman-with-ag-40392964.jpg-300x230.jpg" width="300" height="230" /></a>Do you sometimes lie awake at night wondering what will happen if your biggest customer doesn’t pay you? How about if the vendor handling your website upgrade takes off with your thousand-dollar down payment? These scenarios would be a nightmare for any bootstrapping entrepreneur &#8212; and they happen all the time.</p>
<h3><strong>The Problem</strong><strong></strong></h3>
<p><strong></strong>Here&#8217;s a pretty typical scenario. One of my clients, who owns an Internet-based consulting firm, was hired to create a new website for a client a few months back. He received a $500 deposit for several thousands of dollars worth of work. Then he hired a web coder, with whom he had a good relationship, to handle certain aspects of the design. He and the coder completed the work, and guess what happened next?</p>
<p>The client stiffed him. And not only him, but also his colleague, because he didn’t have the money to pay the web coder out of his own pocket. This caused a strain in the relationship between the consultant and his coder, and a major strain on his pockets.</p>
<p>Several months later, the consultant hired me and I used my magical lawyer ways to collect all of the money from the client. (Note: magical lawyer ways = calling the client, announcing that I am a lawyer and demanding payment. Okay, okay, it was more complicated than that but, most importantly, it worked). He was happy to get fully paid, but the strain on the relationship could not be erased, he lost the time value of the money he was paid in January instead of August, he spent a lot of time chasing this guy instead of working on other projects, and he was out the attorney’s fees he had spent, too.</p>
<h3><strong>The Solution</strong></h3>
<p>How would this scenario have been different if the consultant had a contract for both relationships? First of all, in his initial strategy session with me, I would have advised him that his payment collection method wasn’t working and we would have set up a better payment system. Additionally, the client contract would have required the client to pay interest on late payments and court fees plus attorney’s fees if he wound up having to take him to court. This makes it really easy to sue and win.</p>
<p>With such a contract, the chances of getting an enforceable judgment (read: getting paid) jump sky-high &#8212; and it won’t cost you money, since the client has to pay your lawyer’s fees.</p>
<p>The lesson? <strong>When you show clients that you are professional and serious about your business, they will think twice before trying to stiff you.</strong></p>
<p>Regarding his relationship with the developer, an independent contractor agreement that stated that the coder would get paid when the business owner gets paid would have eliminated the bad blood between the parties.</p>
<h3><strong>So, Do You Need a Contract?</strong></h3>
<p>I often tell my clients, “Everyone is an enemy to your business!” Your business partners, customers, vendors, employees, etc. all have the ability to screw your business over. So you have to treat everyone (and I mean EVERYONE) like an enemy <em>on paper</em>. Only then are you free to treat them like a friend <em>in person</em>.</p>
<p>How do you do that? By having a contract for every relationship your business enters into.</p>
<p>Here’s my rule of thumb that will protect your business from all manner of headaches, financial loss, emotional distress and yes, lawsuits as well: <strong>Have a contract for every single relationship your business enters into.</strong> You and your buddy starting a new business? Create a contract that governs that relationship. Selling your new widgets in that new widget store up the street? Draft an agreement between you and the widget store owner. Setting up a website to advertise and/or sell your services? Have a privacy policy and/or terms and conditions to govern your relationship with people who check out your website.</p>
<p>These contracts do not have to be complicated. In fact, they can be pretty simple, but they do need to protect you from all (or at least most) of the ways the relationship can go wrong. And please don’t forget the all-important boilerplate at the end of the contract, because it provides lots of protection and will save you money, time and headaches.</p>
<p>Once you have an agreement with your independent contractors, vendors, clients and business partners, you can go back to getting enough sleep at night because you know you’re well-protected in <em>any</em> situation.</p>
<p><strong>Note: </strong>This article is a resource guide for educational and informational purposes only and should not take the place of hiring an attorney. No information in this article creates an attorney-client relationship between the author and the reader.</p>
<p><em>A version of this post originally appeared <a href="http://rachelrodgerslaw.com/contracts-how-do-you-know-when-you-need-one/">on the author&#8217;s blog</a>.</em></p>
<p><em>Rachel Rodgers is a business lawyer for women and/or young entrepreneurs. She runs her practice, Rachel Rodgers Law Office, entirely online. In addition to practicing law, Rachel blogs about virtual law offices and teaches a popular workshop for women lawyers who want to practice law online through her website, <a href="http://hervirtuallawoffice.com">Her Virtual Law Office</a>.</em></p>
<p><i>The </i><a href="http://theyec.org/"><i>Young Entrepreneur Council (YEC)</i></a><i> is an invite-only organization comprised of the world&#8217;s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched</i><a href="http://mystartuplab.com/"><i> #StartupLab</i></a><i>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</i></p>
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		<title>Meet YEC’s Jeff Berger, CEO of Doostang, on #StartupLab</title>
		<link>http://theyec.org/startuplab-jeff-berger-perblue/</link>
		<comments>http://theyec.org/startuplab-jeff-berger-perblue/#comments</comments>
		<pubDate>Mon, 20 May 2013 13:00:34 +0000</pubDate>
		<dc:creator>The Young Entrepreneur Council (YEC)</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=28151</guid>
		<description><![CDATA[Jeff Berger, President of Digital Media at Universum Group and CEO of Doostang. Doostang is a top destination for more than a million elite professionals looking for inside access, quality career advice, and jobs from top employers. <a href="http://theyec.org/startuplab-jeff-berger-perblue/"></a>]]></description>
				<content:encoded><![CDATA[<p><a href="http://theyec.org/wp-content/uploads/Berger_Promo.jpg" rel="lightbox[28151]" title="Meet YEC’s Jeff Berger, CEO of Doostang, on #StartupLab"><img class="alignright  wp-image-28153" alt="Berger_Promo" src="http://theyec.org/wp-content/uploads/Berger_Promo.jpg" width="368" height="207" /></a>Before he even flipped the tassel on his graduation cap, Jeff Berger (this week’s live chat host &#8211;<a href="https://www.facebook.com/theyec/app_360152287397320"> click here to RSVP</a>) was already wondering about his career prospects. So, Berger skipped the post-grad employment hussle and started his own company instead.</p>
<p>“There were two constants for me growing up: my dislike for school and my curiosity for business,” Jeff wrote<a href="http://www.inc.com/young-entrepreneur-council/best-advice-i-ever-got-jeff-berger.html"> in an article on Inc.com</a>. “I was more interested in learning about entrepreneurs who noticed market opportunities and turned them into innovative companies.”</p>
<p>By 21, while most kids his age were celebrating hitting the legal drinking age, Jeff was celebrating his first investor funding.</p>
<p>Although KODA eventually shut its doors, instead of throwing in the towel, Jeff saw a new opportunity to use his passion and entrepreneurial skills as President of Digital Media at Universum Group. And the same lessons he learned running a recruiting startup served him well as the new CEO of employment site Doostang, which Universum acquired.</p>
<p>“I’ve been passionate about the recruiting industry since college,”<a href="http://www.mo.com/Jeff-Berger-Doostang"> Jeff told M.O.</a></p>
<p>Well before his 30th birthday, Jeff has already gone from college student, to entrepreneur, to CEO of a fast-growing company. It’s a path that takes most professionals years, if not decades, to travel.</p>
<p>“Turning an idea into a successful company is a tremendous challenge that needs both a little luck and great execution,” Jeff said on Inc.com.</p>
<p>Doostang, now a top employment resource for more than a million elite professionals, has continued to grow under Jeff’s leadership. Today, 25 percent of the site’s user base comes from the top 30 universities in the country. So it’s not surprising Jeff is also a thought leader in the career and employment space.</p>
<p>“The process of finding a job online is broken,” Jeff told M.O. “I’m excited about building Doostang into the premier employment network for young professionals seeking career advancement in major markets.”</p>
<p><b>This Tuesday at 3 PM Eastern</b> is your chance to talk to Jeff about following your passion, finding the right position, and walking an unconventional career path during an hour-long #StartupLab live chat, presented by Citi. Don’t forget to bring a few questions to ask Jeff, live!</p>
<p><b><a href="https://www.facebook.com/theyec/app_360152287397320">Click here to RSVP</a>&gt;&gt;</b></p>
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		<title>11 Ways to Collect Customer Feedback</title>
		<link>http://theyec.org/11-ways-to-collect-customer-feedback/</link>
		<comments>http://theyec.org/11-ways-to-collect-customer-feedback/#comments</comments>
		<pubDate>Mon, 20 May 2013 12:00:24 +0000</pubDate>
		<dc:creator>The Young Entrepreneur Council (YEC)</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales & Marketing]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=28255</guid>
		<description><![CDATA[Eleven founders weigh in on their favorite tools and methods for getting customer feedback on a product. <a href="http://theyec.org/11-ways-to-collect-customer-feedback/"></a>]]></description>
				<content:encoded><![CDATA[<h2 class="questions"><strong>Question: </strong>What's the best way to collect customer feedback on new products or services?</h2><p><strong><small>Question by: Ashley</small></strong></p><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/865f798d0ad9f8ae07f0f104f592d8c11cb9c957/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Be the Customer</h6><p><em>"The best way to get first-hand customer feedback is to step into the shoes of the customer. Even if you're selling a product of which you're not typically a user (e.g., a man selling women's handbags), you'll learn a ton from mimicking the steps that a typical customer would take in learning about and buying your product. Sometimes, the most important insights are the most subtle ones."</em></p><div class="sig"> - <a href="http://theyec.org/author/michael-tolkin" target="_blank">Michael Tolkin</a> | CEO, <a href="http://www.merchex.com" target="_blank">Merchant Exchange</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/b5562527a19425a4445e50368cd183e3071b6985/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>There's a Widget for That</h6><p><em>"Having a simple way for people to contact you and give their feedback about your product or service is key. I recommend <a href="http://www.kissinsights.com/">KissInsights</a> and/or <a href="https://getsatisfaction.com/">Get Satisfaction</a> to accomplish this task. KissInsights gives you real-time feedback on what customers are thinking when they view your product offering, and Get Satisfaction makes it easy for people to vote on which ideas that they like from your community."</em></p><div class="sig"> - <a href="http://theyec.org/author/lawrence-watkins" target="_blank">Lawrence Watkins</a> | Founder & CEO, <a href="http://www.greatblackspeakers.com" target="_blank">Great Black Speakers</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/db8d78b292f36470defb6cd5f6caf8ae78a25108/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Leave the Office for Once!</h6><p><em>"You can learn a hundred times more from a handful of potential customers you meet in person to talk about your product as you can from hundreds of them taking a survey. The crux of the lean startup movement is the concept of "getting outside the building" and that's because that's where the harsh realities of making your startup a success lay. It's scary, but you won't be disappointed. Get out there!"</em></p><div class="sig"> - <a href="http://theyec.org/author/jason-evanish" target="_blank">Jason Evanish</a> | co-founder, <a href="http://GreenhornConnect.com" target="_blank">Greenhorn Connect</a></div> <br /><a href="http://twitter.com/Evanish" class="twitter-follow-button" data-show-count="false">Follow @Evanish</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/ada16f8a66f0862834cfe94471b2fdd252715904/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Penny for Your Thoughts?</h6><p><em>"People are busy and, let's be honest, every business wants more feedback from customers. This combination creates a challenge. But instead of offering a one-sided, expensive but attractive reward, try offering a win-win such as a generous coupon for a future purchase with you. This way you increase the rate of feedback and encourage more sales in the future."</em></p><div class="sig"> - <a href="http://theyec.org/author/kent-healy" target="_blank">Kent Healy</a> | Founder and CEO, <a href="http://www.theuncommonlife.com/blog" target="_blank">The Uncommon Life</a></div> <br /><a href="http://twitter.com/Kent_Healy" class="twitter-follow-button" data-show-count="false">Follow @Kent_Healy</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/f575a836510cf0eb9bae6d964727d260522d3dee/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Each Customer Is Unique</h6><p><em>"All customers don't use your product in the same way. We send custom messages to customers based on actions they've taken within our product. For instance, if a user signs into the product using our Android app, we ask them for feedback on the specifically on the app. Tools like <a href="https://www.intercom.io/">Intercom</a> make this process easy."</em></p><div class="sig"> - <a href="http://theyec.org/author/bhavin-parikh" target="_blank">Bhavin Parikh</a> | CEO, <a href="http://www.magoosh.com" target="_blank">Magoosh Test Prep</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/12dbee44b104ae4ffba86901686b5400b6ca4288/avatar-100x100.png" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Integrate Into Your Customer Service Model</h6><p><em>"A simple and economically feasible option is to bargain with users that email your business. For instance, if somebody emails with questions and concerns, attend to their needs ASAP, effectively answering their questions and fulfilling their desires. In return for your great and speedy response, take advantage of the situation and request back to the user if they could share their opinion."</em></p><div class="sig"> - <a href="http://theyec.org/author/george-mavromaras" target="_blank">George Mavromaras</a> | Founder and President, <a href="http://mavroinc.com/" target="_blank">Mavro Inc. | Praetor Global LLC. </a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/45f759ed8dcbb3d6106217802941995eb72f43b3/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Pick Up the Phone</h6><p><em>"Directly speaking to the early adopters of new products and services is, hands down. the best way to get feedback and improve the offer. If an in-person conversation is not feasible, then a Skype chat or simple phone call will relay much richer information than survey form or an email alone."</em></p><div class="sig"> - <a href="http://theyec.org/author/kelly-azevedo" target="_blank">Kelly Azevedo</a> | Founder, <a href="http://www.shesgotsystems.com" target="_blank">She's Got Systems</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/4d51936a0b6929ba1068fa59493f48329f8b7740/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Send an Old-Fashioned Survey</h6><p><em>"Any time I have a new product or idea for a product I send a survey out to my email list. The responses I get are always surprisingly insightful, and incredibly useful for tweaking my offering. You can use a service like <a href="http://www.surveymonkey.com/">SurveyMonkey</a>, or I've also had a lot of success with a basic Google Docs form as well."</em></p><div class="sig"> - <a href="http://theyec.org/author/sean-ogle" target="_blank">Sean Ogle</a> | Founder, <a href="http://www.seanogle.com" target="_blank">Location 180, LLC</a></div> <br /><a href="http://twitter.com/seanogle" class="twitter-follow-button" data-show-count="false">Follow @seanogle</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/c62055a29a9b80c4f9889e0f3f1442bb7b4f0df5/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Any Guinea Pigs Available?</h6><p><em>"Before I offer a new service or product to customers, I look for a few guinea pigs to test them out on. Right now, I'm testing a new service on five people I consider to be the ideal customer. They get free help and I don't just get feedback -- I also get testimonials for my marketing materials."</em></p><div class="sig"> - <a href="http://theyec.org/author/thursday-bram" target="_blank">Thursday Bram</a> | Consultant, <a href="http://www.hypermodernconsulting.com" target="_blank">Hyper Modern Consulting</a></div> <br /><a href="http://twitter.com/ThursdayB" class="twitter-follow-button" data-show-count="false">Follow @ThursdayB</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/8dedeb5035f9734dfcc5591311d36affba7bf92d/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Convert With Kampyle</h6><p><em>"<a href="http://www.kampyle.com/">Kampyle</a> is an awesome tool for collecting customer feedback on your product. It's a powerful tool that will show you deep analytics into the feedback you receive."</em></p><div class="sig"> - <a href="http://theyec.org/author/ben-lang" target="_blank">Ben Lang</a> | Founder, <a href="http://EpicLaunch.com/" target="_blank">EpicLaunch</a></div> <br /><a href="http://twitter.com/entrepreneurpro" class="twitter-follow-button" data-show-count="false">Follow @entrepreneurpro</a></div><div style="clear:both;"></div></div><div class="qBox noborder"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/ffa386fa3537f6f165fb0edb3000cae84469f8ab/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Utilize Your Facebook Fans</h6><p><em>"We like to ask our Facebook Fans for feedback, as they have a vested interest in our brand. Being social in nature, they aren’t shy about expressing their opinions. It's good to get the perspectives of the people who know your services most closely."</em></p><div class="sig"> - <a href="http://theyec.org/author/nicolas-gremion" target="_blank">Nicolas Gremion</a> | CEO, <a href="http://www.free-ebooks.net/" target="_blank">Free-eBooks.net</a></div></div><div style="clear:both;"></div></div>
<p><i>The </i><a href="http://theyec.org/"><i>Young Entrepreneur Council (YEC)</i></a><i> is an invite-only organization comprised of the world&#8217;s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched</i><a href="http://mystartuplab.com/"><i> #StartupLab</i></a><i>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</i></p>
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		<title>Hiring a Web Developer? 4 Interpersonal Skills to Look For</title>
		<link>http://theyec.org/skills-hiring-a-web-developer/</link>
		<comments>http://theyec.org/skills-hiring-a-web-developer/#comments</comments>
		<pubDate>Mon, 20 May 2013 11:59:36 +0000</pubDate>
		<dc:creator>Tim Jahn</dc:creator>
				<category><![CDATA[Hiring]]></category>
		<category><![CDATA[HR]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Outsourcing]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=19583</guid>
		<description><![CDATA[Anyone can be a brilliant coder -- but startups need web developers they can actually trust. <a href="http://theyec.org/skills-hiring-a-web-developer/"></a>]]></description>
				<content:encoded><![CDATA[<p><a href="http://theyec.org/wp-content/uploads/SMALL-bigstock-Black-girl-coding-on-the-compu-39186295.jpg.jpg" rel="lightbox[19583]" title="Hiring a Web Developer? 4 Interpersonal Skills to Look For"><img class="alignright size-medium wp-image-28208" alt="young woman coding" src="http://theyec.org/wp-content/uploads/SMALL-bigstock-Black-girl-coding-on-the-compu-39186295.jpg-300x209.jpg" width="300" height="209" /></a>The Internet and smartphones help us to bring our ideas to life more easily and cheaply than ever before. But before you can get your big idea out in front of the masses, you need that idea to transform from a sketch in your notebook into a working website or mobile app.</p>
<p>Which, in most cases, means you need a great Web or mobile developer.</p>
<p>However, if you’ve never looked for a quality Web or mobile developer before, the task can feel extremely daunting. Many people waste a lot of time and money running through multiple developers before they find the perfect one. Why? It&#8217;s often because you aren’t on the same page as the developer with regards to what you want, how much it’s going to cost, and how long it’s going to take.</p>
<p>Nevermind technical skills (those are easy enough to verify) &#8212; if you&#8217;re working on a high-tech project, interpersonal skills are just as important. These 4 qualities will help ensure you find the partner you’re looking for &#8212; the one who can bring your idea to life without wasting any of your time <em>or</em> money:</p>
<h3><strong>1. Trustworthiness.</strong></h3>
<p><strong></strong>A great Web or mobile developer isn’t just another contractor you hire to get some work done. Ideally, they become your partner. They bring skills and tools to the table that breathe life into your idea and turn your grand vision into a distinct reality. If your gut says you don’t trust them, you’re never going to feel comfortable working with them.</p>
<p>Without trust, chances are you and your developer will never be on the same page with anything. In the back of your mind, you’ll always be second guessing the developer’s decisions and motivations. Moving forward will become increasingly difficult as the process slows down because of the lack of trust in the partnership.</p>
<h3><strong>2. Passion for their work.</strong></h3>
<p>Someone who has a deep passion for their work is often palpably excited and positive about that work. This excitement spills over into their interactions with you.</p>
<p>If your developer isn’t excited to be working with you, that sentiment is going to show in their communication and demeanor &#8212; walk away!</p>
<h3><strong>3. Previous (positive) experience working with clients.</strong></h3>
<p>Some developers create incredible, high-quality work and are amazing at what they do, but they’re simply not that good at working with clients. They’re not “people” people. If your developer doesn’t have previous experience working with clients, that’s going to be a problem.</p>
<p>Previous experience working with clients means your developer will have an existing process and workflow in place, which creates a much smoother experience for you. They’ll be able to help prevent common problems that could arise during your project, saving you time and money.</p>
<p>If you&#8217;re not sure about your developer&#8217;s capacity to deliver in this respect, ask for references.</p>
<h3><strong>4. Excellent communication skills.</strong></h3>
<p>Given our increasing reliance on email as a primary form of communication, it’s easy to misinterpret what somebody is saying or how they are feeling. If your developer isn’t very good at communicating in this way, you’re likely to lose track of what’s going on with the project.</p>
<p>A developer who is also an excellent communicator will ensure you always have a clear overall view of the project. They’ll explain everything in layman&#8217;s terms and not drown you in confusing technical jargon. It&#8217;s part of the developer&#8217;s job to make you feel more comfortable overall about your project.</p>
<p><em>Tim Jahn is the co-founder of <a href="http://matchist.com">matchist</a>, a curated service for freelance developers to connect with quality clients and projects. He&#8217;s also the co-founder of Entrepreneurs Unpluggd, an events and media company that helps entrepreneurs move their businesses forward. As an active member of the Chicago tech community, Tim has made his mark interviewing hundreds of entrepreneurs from all over the world.</em></p>
<p><i>The </i><a href="http://theyec.org/"><i>Young Entrepreneur Council (YEC)</i></a><i> is an invite-only organization comprised of the world&#8217;s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched</i><a href="http://mystartuplab.com/"><i> #StartupLab</i></a><i>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</i></p>
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		<title>How Do You Make Time for Social Media?</title>
		<link>http://theyec.org/how-do-you-make-time-for-social-media/</link>
		<comments>http://theyec.org/how-do-you-make-time-for-social-media/#comments</comments>
		<pubDate>Fri, 17 May 2013 15:00:09 +0000</pubDate>
		<dc:creator>The Young Entrepreneur Council (YEC)</dc:creator>
				<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Time Management]]></category>
		<category><![CDATA[Tools & Tips]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=27986</guid>
		<description><![CDATA[As a founder, you don't have time to monitor every social mention. How do you balance engagement with time constraints? <a href="http://theyec.org/how-do-you-make-time-for-social-media/"></a>]]></description>
				<content:encoded><![CDATA[<h2 class="questions"><strong>Question: </strong>How do you, as a busy entrepreneur, find the time each day to keep up with social media?</h2><p><strong><small>Question by: Ashley</small></strong></p><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/cb5b6555df75064cd4cdf3d112fdd543195fbe03/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Newsflash: I'm Engaged!</h6><p><em>"Writing 140-character tweets or replying to a Facebook comment takes minutes -- entrepreneurs waste hours on social media when they're reading, not engaging. Twitter and Facebook were designed to suck you in to click on photo albums, read blog posts, and watch videos, but none of these activities grow your business! Make sure you're spending your time engaging with, not consuming, social media."</em></p><div class="sig"> - <a href="http://theyec.org/author/laura-roeder" target="_blank">Laura Roeder</a> | Founder, <a href="http://www.lkrsocialmedia.com" target="_blank">LKR Social Media</a></div> <br /><a href="http://twitter.com/lkr" class="twitter-follow-button" data-show-count="false">Follow @lkr</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/45f759ed8dcbb3d6106217802941995eb72f43b3/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Take It Personally</h6><p><em>"When I'm pressed for time I look for more tasks that I can give to my virtual team that free up space to connect on social media. It's not about "keeping up" with every post and link but really listening to, sharing with the community to build relationships. That's not something that can be outsourced, so I'll hand off other tasks to find the time."</em></p><div class="sig"> - <a href="http://theyec.org/author/kelly-azevedo" target="_blank">Kelly Azevedo</a> | Founder, <a href="http://www.shesgotsystems.com" target="_blank">She's Got Systems</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/575f474ffb3b90898f472d248bd8786426723153/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Timebox Your Tweets</h6><p><em>"Interacting on social media in batches of time helps timebox it and keeps you focused. During that time, using web tools enables you to schedule useful resources to share, and also allows you to space out your interactions and responses so you're not interacting in one overwhelming stream of activity during that period."</em></p><div class="sig"> - <a href="http://theyec.org/author/lea-woodward" target="_blank">Lea Woodward</a> | Founder, <a href="http://www.StartupTrainingSchool.com" target="_blank">Startup Training School</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/637249e840c97f54a12defe61bcd72065861790a/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Check Your Pulse Daily</h6><p><em>"Set up time daily to share original content and other articles through news aggregates such as <a href="http://www.pulse.me/">Pulse</a>. Review what your followers are saying so you can connect and look for ways to be of service more effectively."</em></p><div class="sig"> - <a href="http://theyec.org/author/michael-bruny" target="_blank">Michael Bruny</a> | Conference Networking Speaker | Coach | Author, <a href="http://www.TheNewArtOfConferenceNetworking.com" target="_blank">The New Art of Conference Networking</a></div> <br /><a href="http://twitter.com/AmbassadorBruny" class="twitter-follow-button" data-show-count="false">Follow @AmbassadorBruny</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/5346a88792b6374b9a16c7879459e5399a656176/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>No Smartphone Necessary</h6><p><em>"I connect Twitter to my cell phone -- I get text notifications when someone mentions me, and sending a Tweet as a text message is much easier then doing it from the computer or even a phone app. Sending the Tweet via text message is as simple as sending a text to anyone else. It flows easier into my day this way, since I don't get distracted by my feed."</em></p><div class="sig"> - <a href="http://theyec.org/author/raoul-davis" target="_blank">Raoul Davis</a> | CEO, <a href="http://www.ascendantgroupbranding.com" target="_blank">Ascendant Group</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/2ac63ef482b9ce8e086f28b5bc6441762385caa6/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Stick to Your Discipline</h6><p><em>"It can be easy to get swept up in social media and, as a result, work less efficiently. Instead of always being on, put aside a couple hours each day to answer emails, tweet things out, respond to @replies, etc. The rest of the time? Close those tabs! You don't want the temptation. Believe me."</em></p><div class="sig"> - <a href="http://theyec.org/author/steph-auteri" target="_blank">Steph Auteri</a> | career coach, writer, and editor, <a href="http://www.stephauteri.com" target="_blank">Word Nerd Pro</a></div> <br /><a href="http://twitter.com/stephauteri" class="twitter-follow-button" data-show-count="false">Follow @stephauteri</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/c62055a29a9b80c4f9889e0f3f1442bb7b4f0df5/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>It's Just Another Part of Communication</h6><p><em>"I need to send out emails, return phone calls and even stick a letter in the mail today. I keep track of all of those things on one list and I keep social media tasks on the same list. Twitter and all the rest are just additional communication tools, and I treat them as such."</em></p><div class="sig"> - <a href="http://theyec.org/author/thursday-bram" target="_blank">Thursday Bram</a> | Consultant, <a href="http://www.hypermodernconsulting.com" target="_blank">Hyper Modern Consulting</a></div> <br /><a href="http://twitter.com/ThursdayB" class="twitter-follow-button" data-show-count="false">Follow @ThursdayB</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/1c0be3f177ed9ef182512cd002858c8ceafb097b/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Set a Social Media Schedule</h6><p><em>"When using social networks, it's important to set aside time to keep active and be consistent in your posting. Make sure you can use them live in real-time too. Occassionally, some accounts schedule their updates to go out later through <a href="http://www.tweetdeck.com/">TweetDeck</a> on a specific date or time."</em></p><div class="sig"> - <a href="http://theyec.org/author/lane-sutton" target="_blank">Lane Sutton</a> | Social Media Coach, <a href="http://www.lanesutton.com" target="_blank">Social Media from a Teen</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/63c7ad0d2843e7cda58e17294ef0ace90e653990/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Can't Beat Buffer</h6><p><em>"Personal and business branding require maintaining active social media profiles, but it is tough to find the time for posting new content as a busy entrepreneur in this 24/7 news cycle. I am indebted to Buffer App; it's the tool that helps me maintain an active Twitter presence without the headache of babysitting my feed. Use the bookmarklet to add updates to a queue, and let Buffer do the rest!"</em></p><div class="sig"> - <a href="http://theyec.org/author/doreen-bloch" target="_blank">Doreen Bloch</a> | CEO / Founder, <a href="http://www.Poshly.com" target="_blank">Poshly Inc.</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/8dedeb5035f9734dfcc5591311d36affba7bf92d/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Let's Hear It for Hootsuite!</h6><p><em>"I use Hootsuite to manage all of my networks easily and schedule updates. In just a few clicks, I can send messages across all of my networks, which saves me tons of time."</em></p><div class="sig"> - <a href="http://theyec.org/author/ben-lang" target="_blank">Ben Lang</a> | Founder, <a href="http://EpicLaunch.com/" target="_blank">EpicLaunch</a></div> <br /><a href="http://twitter.com/entrepreneurpro" class="twitter-follow-button" data-show-count="false">Follow @entrepreneurpro</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/42c8b289581bcb5077ab88b5712c0e2f2426af69/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Integrate, Don't Interrupt</h6><p><em>"I see social media not as an interruption or something to be scheduled throughout my day, but rather as part of my everyday activities. My setup in the TalentEgg office has a full computer screen devoted to Hootsuite so that I can casually stay up-to-date with what's happening throughout the company's social media channels."</em></p><div class="sig"> - <a href="http://theyec.org/author/lauren-friese" target="_blank">Lauren Friese</a> | Founder, <a href="http://talentegg.ca/" target="_blank">TalentEgg</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/da21c9f110fa1d2af92ca8a0b4fe2b9d8eda96a4/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Consistency Is Key</h6><p><em>"It’s best to delegate that job if possible, so you can be consistent with your postings. If delegation isn’t an option, set aside 10-15 minutes each day (broken up into two or three separate, 5-minute periods) where you focus on posting, tweeting, and responding to social media."</em></p><div class="sig"> - <a href="http://theyec.org/author/nick-friedman" target="_blank">Nick Friedman</a> | President, <a href="http://www.collegehunks.com/" target="_blank">College Hunks Hauling Junk and College Hunks Moving</a></div></div><div style="clear:both;"></div></div><div class="qBox noborder"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/375c52a5612d80bab4188d665bc3dd4c45cee82c/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Download Those Mobile Apps</h6><p><em>"Make it as easy as you possibly can. This means make sure that you have all of the mobile apps. Have these apps be the first ones you see when you touch your phone. Most people look at their phone quite frequently when they have down time. The more you are reminded to post, the more time you will make."</em></p><div class="sig"> - <a href="http://theyec.org/author/john-hall" target="_blank">John Hall</a> | CEO, <a href="www.InfluenceandCo.com" target="_blank">Influence & Co.</a></div></div><div style="clear:both;"></div></div>
<p><i>The </i><a href="http://theyec.org/"><i>Young Entrepreneur Council (YEC)</i></a><i> is an invite-only organization comprised of the world&#8217;s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched</i><a href="http://mystartuplab.com/"><i> #StartupLab</i></a><i>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</i></p>
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		<title>4 Ways to Sell More Than the Competition</title>
		<link>http://theyec.org/4-ways-to-sell-more-than-the-competition/</link>
		<comments>http://theyec.org/4-ways-to-sell-more-than-the-competition/#comments</comments>
		<pubDate>Fri, 17 May 2013 12:00:58 +0000</pubDate>
		<dc:creator>Robert Glazer</dc:creator>
				<category><![CDATA[Sales & Marketing]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=22946</guid>
		<description><![CDATA[Want to sell more than the competition? Be more transparent with prospects from the get-go.  <a href="http://theyec.org/4-ways-to-sell-more-than-the-competition/"></a>]]></description>
				<content:encoded><![CDATA[<p><a href="http://theyec.org/wp-content/uploads/bigstock-Diagram-Bars-4548898.jpg" rel="lightbox[22946]" title="4 Ways to Sell More Than the Competition"><img class="alignright size-medium wp-image-27932" alt="increasing sales" src="http://theyec.org/wp-content/uploads/bigstock-Diagram-Bars-4548898-300x220.jpg" width="300" height="220" /></a>Despite its name, the performance marketing industry &#8212; i.e., search engine optimization (SEO), pay-per-click marketing (PPC) and affiliate marketing &#8212; is ripe for bad behavior. In fact, a few years ago, I started to notice that potential clients of mine were having the same kind of problems over and over again with their performance marketing programs and vendors. The clients did not really understand enough about the work being done, and the success metrics used to claim success by vendors were very misleading.</p>
<p>While online marketing is very measurable (thanks to its data-driven focus), the data itself can be fairly easily manipulated to make almost any program look successful. As a result, prospective clients were being told their programs were growing and bringing in substantial new revenue, when in reality, they were costing a lot of money and not creating much value at all.</p>
<p>It quickly became clear to me that educating potential clients with a detailed “under the hood” look at their online marketing programs could demonstrate the problems undermining their existing programs and, at the same time, prove the value of our own approach. (Education like this also provides my team with a significant amount of information on how our competitor’s position, sell, and service offerings.) Today, our transparency sets our sales process apart from other firms in our industry, and is often a top reason why we’re awarded new business.</p>
<p>But <strong>transparency is a best practice almost any sales-oriented organization can adopt.</strong> Here are a few key ways in which you can set yourself apart from the competition &#8212; and ultimately sign more clients:</p>
<h3><b>1. Be willing to educate the prospect on your own dime.</b></h3>
<p>Prospects often aren’t completely clear on the details required to create and manage, say, a successful customer acquisition program. We audit programs for every viable prospect, then walk them through the areas that are performing, and those that are not, to discuss ways the program might be altered to achieve more success.</p>
<p>While complimentary audits take time and resources but do not generate revenue, they show prospects how we operate as a team, how we approach their program, and our level of service. No matter what industry you&#8217;re in, this is a great way to nurture leads.</p>
<h3><b>2. Go <i>way</i> under the hood when researching competitors and their businesses.</b></h3>
<p>Understanding the competition is a really important part of the selling process. But relying solely on website content and social media activity is a mistake. It&#8217;s imperative to understand every step of the competition’s process, from marketing and sales to delivery and staffing, reporting and service, and even employee and client retention. The goal is to show clients that you are selling something that’s really differentiated and that you’re willing – and able – to fully understand industry dynamics.</p>
<h3><b>3. Listen to a prospect’s past frustrations.</b></h3>
<p>Entrepreneurs are always told to listen to the client, and certainly that is true in servicing them, but it is also an excellent way to learn about competitors before the next sales meeting. We listen very closely to our competition’s ex-clients when they discuss their frustrations, and we dissect their key selling points from the client’s point of view. We study their staffing models, research their team members on LinkedIn, and take notice when key customers drop off their websites. We also look for information from quotes, press releases and speaking events.</p>
<p>Whenever we win a new client or take over for another vendor, we try and learn as much as we can about what we were up against by getting copies of their proposals and client reports and looking at the makeup of the team that serviced them (e.g., were they very junior?). Most of our clients come to us after a bad relationship, and we want to know why it was bad and where they were misled.</p>
<h3><b>4. Neutralize your competition’s strengths.</b></h3>
<p>Recently, we won a major account where we were up against 1-2 larger competitors. In our proposal, we neutralized our competitors’ strengths by educating the client on the industry and the common tactics used to mislead prospects about performance. We also carefully outlined the differences in our staffing model, client/staff ratios, reporting metrics, etc., and specifically debunked many of the selling points that we know our competitors emphasize. In many ways, we turned their perceived strengths into weaknesses.</p>
<p>We learned early on in our business that we have a very different approach from our competitors &#8212; one that is more about creating sustainable long-term value than fast results that aren’t real and won’t last. When we talk to a prospect about what our competition will promise, and why the results will not be what they seem, they often return to us impressed. In short, our transparency is a major selling point.</p>
<p>But perhaps the most unexpected upshot is this: No matter the industry, an educated buyer <em>always</em> makes a better long-term partner.</p>
<p><i>Robert Glazer is a serial entrepreneur and customer acquisition specialist with an exceptional track record of growing revenue and profits for early to mid-stage consumer businesses. His firm, </i><a href="http://www.acceleration-partners.com/"><i>Acceleration Partners</i></a><i>, is a</i><i> go-to advisor for affiliate and performance marketing to many of the industry&#8217;s top brands, including adidas, Bonobos, ModCloth, One Kings Lane, Reebok, and Tiny Prints.</i></p>
<p><em>The <a href="http://theyec.org/">Young Entrepreneur Council (YEC)</a> is an invite-only organization comprised of the world&#8217;s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched<a href="http://mystartuplab.com/"> #StartupLab</a>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</em></p>
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		<title>YEC Member Spotlight: Web Smith, Co-Founder of Mizzen+Main</title>
		<link>http://theyec.org/web-smith-mizzen-main/</link>
		<comments>http://theyec.org/web-smith-mizzen-main/#comments</comments>
		<pubDate>Thu, 16 May 2013 15:00:21 +0000</pubDate>
		<dc:creator>The Young Entrepreneur Council (YEC)</dc:creator>
				<category><![CDATA[Starting Up]]></category>
		<category><![CDATA[Startup Lessons]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=27042</guid>
		<description><![CDATA[Gary Vaynerchuk taught Web Smith two key lessons: one interaction can change your trajectory, so take it seriously -- and give before you ask. <a href="http://theyec.org/web-smith-mizzen-main/"></a>]]></description>
				<content:encoded><![CDATA[<p><em><a href="http://theyec.org/web-smith-mizzen-main/web-smith/" rel="attachment wp-att-27044"><img class="alignright  wp-image-27044" alt="Web Smith" src="http://theyec.org/wp-content/uploads/Web-Smith.jpg" width="270" height="270" /></a></em><em><em>Web Smith is a</em> <em>Sr. Analyst, <a href="http://mizzenandmain.com/pages/the-story">Co-Founder</a>, Sports / Entertainment / Political Marketing Consultant and a student of strategy. </em>Follow him <a href="https://twitter.com/web">@web</a>.<br />
</em></p>
<p><strong>Who is your hero? </strong></p>
<p>The people who fell down and limped back up.</p>
<p><strong>What’s the single best piece of business advice that helped shape who you are as an entrepreneur today, and why?</strong></p>
<p>Gary Vaynerchuk has been a longtime mentor of mine. We met at SXSW 2010 and we&#8217;ve collaborated several times since. What was really helpful were the two simple impressions that he made on me:</p>
<p>1. One interaction can change your trajectory, so take it seriously.<br />
2. Give, give, give, give, give, give and then ask.</p>
<p><strong>What&#8217;s the biggest mistake you ever made in your business, and what did you learn from it that others can learn from too?</strong></p>
<p>When I co-founded my first company, I was so conceited and stand-offish. And for no reason! Humility is crucial in the longevity game of modern entrepreneurialism. Learn from everyone, spite no one, do work and stay humble.</p>
<p><strong>What do you do during the first hour of your business day and why?</strong></p>
<p>The business day starts in the gym at 6 a.m. That is when my thoughts are the most raw. I find clarity in the intensity of my CrossFit workouts.</p>
<p><strong>What&#8217;s your best financial/cash-flow related tip for entrepreneurs just getting started? </strong></p>
<p>If you would like someone to invest in you, show them how you can make it through a struggle with no money. They will know that you will take their funds seriously.</p>
<p><strong>Quick: What’s ONE thing you recommend ALL aspiring or current entrepreneurs do right now to take their biz to the next level?</strong></p>
<p>Read: &#8220;The 48 Laws of Power&#8221; and &#8220;The 50th Law.&#8221;</p>
<p><strong>What&#8217;s your definition of success? How will you know when you&#8217;ve finally &#8220;succeeded&#8221; in your business?</strong></p>
<p>I will never succeed because my goals will always grow with my capacity. I will get far, but I will never get &#8220;there.&#8221;</p>
<p><i>The </i><a href="http://theyec.org/"><i>Young Entrepreneur Council (YEC)</i></a><i> is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched</i><a href="http://mystartuplab.com/"><i> </i></a><i><a href="http://theyec.org/carlo-cisco-foodfan#">#StartupLab</a> </i><i>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</i></p>
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		<title>7 Easy Steps to Optimize Your Business Blog Posts</title>
		<link>http://theyec.org/7-easy-steps-to-optimize-your-business-blog-posts/</link>
		<comments>http://theyec.org/7-easy-steps-to-optimize-your-business-blog-posts/#comments</comments>
		<pubDate>Thu, 16 May 2013 12:00:12 +0000</pubDate>
		<dc:creator>Lauren Fairbanks</dc:creator>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Sales & Marketing]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=27920</guid>
		<description><![CDATA[Got old business content just sitting around? Use these 7 simple steps to optimize your blog content for search. <a href="http://theyec.org/7-easy-steps-to-optimize-your-business-blog-posts/"></a>]]></description>
				<content:encoded><![CDATA[<p><a href="http://theyec.org/wp-content/uploads/bigstock-keywords-Handwritten-With-Wh-44444818.jpg" rel="lightbox[27920]" title="7 Easy Steps to Optimize Your Business Blog Posts"><img class="alignright size-medium wp-image-27928" alt="&quot;Keywords&quot; handwritten with white chalk on a blackboard" src="http://theyec.org/wp-content/uploads/bigstock-keywords-Handwritten-With-Wh-44444818-300x198.jpg" width="300" height="198" /></a>One of the first things I always do when we take over content development for a new client is to perform a quick content audit on their current blog. I do this for one main reason: <strong>It almost always highlights a few low-hanging fruit (blog posts) that can be optimized to immediately start ranking better in search results and drive more traffic.</strong></p>
<p>In fact, this works so often that it kind of shocks me that companies don’t immediately turn to old blog posts to help drive more traffic. It seems like once a blog post is published, tweeted and “liked” on Facebook, it’s forgotten – forever to be buried in the archives and never heard from again.</p>
<p>This is such an enormous waste of an investment that it makes me want to pull my hair out and violently shake our clients. You pay money for your content – even if it’s created by internal staff, it still takes time and expertise. So make use of your old blogs. Don’t waste that investment!</p>
<h3>How to Stop Wasting Valuable Content</h3>
<p>The next time you find yourself with a spare half hour to work on your company blog, go through this quick process to get more traction out of your old posts.</p>
<p><strong>1. Sort. </strong>Sort through your analytics to find the top 10 or 20 most popular blog posts on your website. Organize them (I like to use a <a href="https://docs.google.com/a/stuntandgimmicks.com/spreadsheet/ccc?key=0AptMfEO_BejudGFqTFRtclNfUFZ4VDk3NGRpUXA1ckE#gid=0" target="_blank">spreadsheet like this one</a>) in a list with headings for the blog title, permalink, blog topic, and keywords targeted.</p>
<p><strong>2. </strong><strong>Identify topics</strong>. Start with the first blog post and ask yourself this question: If I had to sum up this blog topic in 3 to 4 words, what would it be? Use that as a starting point for your keyword research. For instance, this blog post is about “optimizing old blog posts.” On your spreadsheet under the “blog topic” column, type the corresponding word or phase.</p>
<p><strong>3. Research keywords.</strong> Now, once you’ve got a concise blog topic pinpointed, it’s time to figure out what people searching on Google are typing in when they’re looking for the content that your blog post contains. Pull up <a href="https://adwords.google.com/o/Targeting/Explorer?__c=1000000000&amp;__u=1000000000&amp;ideaRequestType=KEYWORD_IDEAS" target="_blank">Google’s Keyword Tool</a> in your browser, pop in your blog topic description (those 3-4 words that described your post), and Google will generate your results.</p>
<p>The first result will be the exact phrase you typed in and the list of results afterwards are similar keywords/keyword phrases that other people are searching for. Your results will look something like this:</p>
<p><a href="http://stuntandgimmicks.com/blog/wp-content/uploads/2013/04/Screen-Shot-2013-04-08-at-3.40.58-PM.png" rel="lightbox[27920]" title="Optimize Content for your Blogs"><img title="Optimize Content for your Blogs" alt="" src="http://stuntandgimmicks.com/blog/wp-content/uploads/2013/04/Screen-Shot-2013-04-08-at-3.40.58-PM-1024x526.png" width="614" height="316" /></a></p>
<p>For instance, when I looked up “optimizing old blog posts,” guess what I found? The number of monthly searches is so negligible, Google doesn’t report it. That means that if I use that keyword phrase in my content and my title, it’s not going to do me any good, because no one is searching for it.</p>
<p><strong>4.</strong> <strong>Analyze the data. </strong>There are two main numbers I look at for quick content optimization: Competition (Low/Medium/High) and Global Monthly Searches (even if your business is local, driving overall traffic is still good). I like to sort Google Keyword results by Competition, and then look for keywords that have low or medium competition and searches of at least 1K so that it will be easy to rank quickly for them.</p>
<p>Browse through the keywords on the left to look for phrases that match your blog topic well. While I was looking through my results, I noticed that “content optimization” and “seo for your blog” both summed up my post pretty well; they both have low search competition; and they each get 1,900 searches a month.</p>
<p><em>Quick Tip:</em> To make sure you’ve chosen good keywords, pull up an incognito window in your browser and search for those keyword phrases. This will make sure that the phrases that you’re about to optimize for are garnering the types of visitors that you want. For example, imagine you’re a baker and you wrote a blog post about baking delicious pies and you see that there’s 5,000 searches a month for the phrases “making pies” that has little search competition. On the surface, that seems great. But maybe there’s a new pop artist in town and he just released a Top 40 hit named “Making Pies.” If you optimize your blog post for that phrase, you’re going to get a lot of angry pop music lovers visiting your blog who wanted to listed to music, not learn about pies.</p>
<p>Once you’re sure that your new keyword/s are perfect (low search competition, &gt;1,000 monthly search queries), type those phrases into your spreadsheet under “keywords.”</p>
<p><strong>5.</strong> <span style="color: #000000;"><b>Start optimizing. </b></span>This is the part where we take our newer, better, more search-friendly keyword and put it into our blog post. Now, updating your actual blog content with optimized keywords is ideal (so long as you don’t stuff keywords and keep your content readable), but this post is all about quick optimization techniques, so we’re going to ignore the body content of your blog. What we <em>are</em> going to focus on are the: Title, Permalink, and Keyword Tags.</p>
<p>First things first, take the 1-2 updated keywords from your earlier research and update your keyword tags in your blog post. If there are a bunch of other keywords listed, get rid of those. As a rule of thumb, I never have more than three keywords for each blog – you want to keep it simple so that Google understands what your post is about.</p>
<p><strong>6.</strong> <strong>Plug in keywords. </strong>The next step is to take the best keyword/keyword phrase out of your research (this will likely be the one that has the most searches) and work that into your title. For this post, I’m focusing on the term “optimize content.” My original title was “A Quick Tip for Optimizing Old Blog Posts,” but this doesn’t integrate either of my new targeted keywords for this post, so I changed it to: “How to Optimize Content on your Blog to get More Traffic.”</p>
<p>Adding your keyword into your blog title will help Google realize that your blog post is about optimizing content, and if it sees this phrase in your title, keyword tags, and body content, it’ll be able to easily pinpoint that phrase and rank your post for it.</p>
<p><strong>7.</strong>  <strong>Create a custom permalink. </strong>What’s a permalink? A permalink is the specific URL for a designated blog post. If you don’t specify a custom permalink, you’ll get a very generic looking one that’s generated by WordPress or Blogger that looks something like this: <strong>http://stuntandgimmicks.com/blog/ps325</strong>. An un-optimized permalink doesn’t give search crawlers any info on what your blog post is about. A custom permalink, however, tells them exactly what your post is about and what keyword or phrase it should rank for.</p>
<p>Finally, when you’re changing your permalink, remember to create a 301 redirect from the old URL to the new URL in order to make sure that earlier links that may have been sent out via social media or other sharing sites don’t end up going to a blank page.</p>
<p>And there you go – seven easy steps to optimize old content on the fly. Do YOU have any quick and dirty optimization tips that you want to share?</p>
<p><em>This post originally appeared <a href="http://stuntandgimmicks.com/blog/optimize-content/">on the author&#8217;s blog</a>.</em></p>
<p><em>Lauren Fairbanks is Partner and Co-founder of <a href="http://www.stuntandgimmicks.com/">Stunt &amp; Gimmick&#8217;s</a>, an NYC-based content marketing and lead generation firm. Before she started her own firm, she worked in publishing at AOL and founded a popular lifestyle website that she sold in 2011. She&#8217;s been featured in Cosmopolitan Magazine, Forbes, Crain&#8217;s New York, CNN, AOL, and the New York Enterprise Report.</em></p>
<p><i>The </i><a href="http://theyec.org/"><i>Young Entrepreneur Council (YEC)</i></a><i> is an invite-only organization comprised of the world&#8217;s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched</i><a href="http://mystartuplab.com/"><i> #StartupLab</i></a><i>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</i></p>
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		<title>11 Ideas to Boost Your Location-Based Marketing Efforts</title>
		<link>http://theyec.org/11-ideas-to-boost-your-location-based-marketing-efforts/</link>
		<comments>http://theyec.org/11-ideas-to-boost-your-location-based-marketing-efforts/#comments</comments>
		<pubDate>Wed, 15 May 2013 15:00:45 +0000</pubDate>
		<dc:creator>The Young Entrepreneur Council (YEC)</dc:creator>
				<category><![CDATA[Sales & Marketing]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://theyec.org/?p=27985</guid>
		<description><![CDATA[Put Foursquare and Yelp to better use -- and drive more foot traffic to your local business. <a href="http://theyec.org/11-ideas-to-boost-your-location-based-marketing-efforts/"></a>]]></description>
				<content:encoded><![CDATA[<h2 class="questions"><strong>Question: </strong>What's one creative way to use location-based services (Foursquare, Yelp) to market a brick-and-mortar business?</h2><p><strong><small>Question by: Ashley</small></strong></p><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/1c0be3f177ed9ef182512cd002858c8ceafb097b/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Stick Out With Specials</h6><p><em>"Using location-based apps such as Foursquare and Yelp are convenient to find places to go, based on tastes or favorites. But how do you decide? Specials always convince one to go somewhere for a discount or incentive. Many offers encourage repeat visits to either become Mayor or win a prize, like how Boloco gives Mayors free burritos each Monday."</em></p><div class="sig"> - <a href="http://theyec.org/author/lane-sutton" target="_blank">Lane Sutton</a> | Social Media Coach, <a href="http://www.lanesutton.com" target="_blank">Social Media from a Teen</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/c62055a29a9b80c4f9889e0f3f1442bb7b4f0df5/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Contests for the 'In Crowd"</h6><p><em>"Create something for your regulars who use these services, from trading cards for the wait staff to buzz word bingo — anything to get them engaged. Then you can use location-based services to get newer visitors interested, giving them incentives to become regulars."</em></p><div class="sig"> - <a href="http://theyec.org/author/thursday-bram" target="_blank">Thursday Bram</a> | Consultant, <a href="http://www.hypermodernconsulting.com" target="_blank">Hyper Modern Consulting</a></div> <br /><a href="http://twitter.com/ThursdayB" class="twitter-follow-button" data-show-count="false">Follow @ThursdayB</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/ee11542dd156a8a68371bce9dd9bd981a3c9b407/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Check-In Scavenger Hunt!</h6><p><em>"Urban scavenger hunts are a fun and growing trend. A store could create a marketing campaign around an urban scavenger hunt, where users had to check in at a number of different places in order to complete challenges. Once users had finished every challenge, they would end up back at the store to validate their check-ins and get a free treat. It's fun and it reinforces brand recognition."</em></p><div class="sig"> - <a href="http://theyec.org/author/lauren-fairbanks" target="_blank">Lauren Fairbanks</a> | Partner, <a href="http://www.stuntandgimmicks.com" target="_blank">Stunt & Gimmick's</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/fbdee362b2069222ef86e5936468958e24e7a32e/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Incentivize Reviews</h6><p><em>"The most important element of a brick-and-mortar business's online presence is their online reputation. If people are already checking in at your location, provide value to them in exchange for positive feedback. Accumulating these positive reviews will lead to growth that exponentially builds upon itself. You just need to keep the cycle going."</em></p><div class="sig"> - <a href="http://theyec.org/author/logan-lenz" target="_blank">Logan Lenz</a> | Founder / President, <a href="http://endagon.com" target="_blank">Endagon</a></div> <br /><a href="http://twitter.com/loganlenz" class="twitter-follow-button" data-show-count="false">Follow @loganlenz</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/375c52a5612d80bab4188d665bc3dd4c45cee82c/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Utilize Multiple Platforms at Once</h6><p><em>"Utilize multiple platforms together. A local restaurant in my town tweeted that the first person to check in on Foursquare at their location would win a free piece of pizza."</em></p><div class="sig"> - <a href="http://theyec.org/author/john-hall" target="_blank">John Hall</a> | CEO, <a href="www.InfluenceandCo.com" target="_blank">Influence & Co.</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/8dedeb5035f9734dfcc5591311d36affba7bf92d/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Organize Events</h6><p><em>"You can leverage both platforms to organize special events for your business. Whether it's a week of sales or a wine-tasting event, both networks will generate valuable buzz around it."</em></p><div class="sig"> - <a href="http://theyec.org/author/ben-lang" target="_blank">Ben Lang</a> | Founder, <a href="http://EpicLaunch.com/" target="_blank">EpicLaunch</a></div> <br /><a href="http://twitter.com/entrepreneurpro" class="twitter-follow-button" data-show-count="false">Follow @entrepreneurpro</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/690bff3ad4ed14e3cf2a0f7e71745f17dead10a4/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Badges Build Traffic</h6><p><em>"Create creative badges to reward loyalty and frequency. Even if you're the small local bakery, you can be the originator of the Cupcake-Crazy badge."</em></p><div class="sig"> - <a href="http://theyec.org/author/emily-eldridge-holdman" target="_blank">Emily Eldridge Holdman</a> | Co-Founder, <a href="http://www.theremarkabl.es/" target="_blank">The Remarkables</a></div></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/8d4a9fa356796ad492168f3f2653d992251c468a/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Personalize the Experience</h6><p><em>"Plenty of companies offer discounts when people are around, but there should be a better focus around customer service and unique engagements. One technique is specifically seeking out a checked-in customer when they are in your store. Of course you can offer a discount, but using that information to say hello will create a memorable experience for the customer!"</em></p><div class="sig"> - <a href="http://theyec.org/author/aaron-schwartz" target="_blank">Aaron Schwartz</a> | Founder and CEO, <a href="http://www.modifywatches.com" target="_blank">Modify Watches</a></div> <br /><a href="http://twitter.com/ModifyWatches" class="twitter-follow-button" data-show-count="false">Follow @ModifyWatches</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/e23968c3e2af0f75fdc15f5c85b9eb9a5e627357/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Thank and Reward Customers</h6><p><em>"It's super simple way of building loyalty but often overlooked. Customers tweet about their experiences and often never get a response; they post a great comment to Yelp or Foursquare and are never recognized or rewarded. Reciprocity goes a long way in retailer-customer relationship. A big public thank you can go a long way to staying top of mind."</em></p><div class="sig"> - <a href="http://theyec.org/author/lauren-perkins" target="_blank">Lauren Perkins</a> | Founder and CEO, <a href="http://www.perksconsulting.com" target="_blank">Perks Consulting</a></div> <br /><a href="http://twitter.com/laurenperkins" class="twitter-follow-button" data-show-count="false">Follow @laurenperkins</a></div><div style="clear:both;"></div></div><div class="qBox"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/f547d18f5621cb79d1bfa9b676000bbe0381b880/avatar-100x100.jpg" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Get Creative!</h6><p><em>"Think about how many check-ins you might require to share a secret menu, or the ability to quickly decide to offer discounts for anyone who comes in with their father on Father's Day. The general idea is to be creative, offer something unique and take advantage of these tools for real-time decision-making. "</em></p><div class="sig"> - <a href="http://theyec.org/author/henry-glucroft" target="_blank">Henry Glucroft</a> | owner, <a href="http://henrysbk.com" target="_blank">Henry's / Airdrop</a></div></div><div style="clear:both;"></div></div><div class="qBox noborder"><figure class="qF left"><div class="entry_author_image"><img src="http://theyec.org/wp-content/avatars/96c9d77adebf4d487a8aa8b39fb876416b367555/avatar-100x100.png" alt="" class="avatar avatar-100 photo" width="100" height="100" /></div></figure><div class="qText left"><h6>Where's the Wall of Fame?</h6><p><em>"Create a Leaderboard featuring customers with the most check-ins or regular customers who write reviews of your business. You'll need to ask them for permission to put up their photos, of course, but most will agree and be flattered. A creperie in Chicago does this to great effect -- I look for my photo on the wall every time I visit, and it has only increased my loyalty to the business."</em></p><div class="sig"> - <a href="http://theyec.org/author/emerson-spartz" target="_blank">Emerson Spartz</a> | CEO and Founder, <a href="http://spartzmedia.com" target="_blank">Spartz</a></div></div><div style="clear:both;"></div></div>
<p><i>The </i><a href="http://theyec.org/"><i>Young Entrepreneur Council (YEC)</i></a><i> is an invite-only organization comprised of the world&#8217;s most promising young entrepreneurs. In partnership with Citi, the YEC recently launched</i><a href="http://mystartuplab.com/"><i> #StartupLab</i></a><i>, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses via live video chats, an expert content library and email lessons.</i></p>
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