Web Strategy
How I audit websites, and why audits matter
A website audit isn't a report full of red flags and jargon. It shows where you are, and where you could be with some small improvements.
I help small businesses get more from their websites and digital tools.
With 20 years of experience, I work directly with service business owners who want practical help. Whether you need a clear diagnosis, smarter workflows, or someone to keep everything moving, I can help.
Web Strategy
Small Business Web Advice: Stop Planning, Start Deciding
Most small businesses don't need a digital strategy. They need to make one clear decision about their website and then actually do it.
Web Strategy
Why Website Projects Fail
After years of running and rescuing website projects, I've noticed the same pattern. The technology almost never causes the problem.
WordPress
What Does a Monthly Website Support Plan Actually Include?
Website support can mean almost anything. Here's what a proper monthly support plan should cover, and what you should expect to get for your money.
Automation & AI
How to Automate Repetitive Business Tasks
Most small businesses could automate a significant chunk of their admin workload. Most haven't. Here's why, and what to do about it.
Web Strategy
Signs Your Website Is Hurting Your Business (And How to Spot Them)
Not sure if your website is actually working for you? Here are the clearest signs your website is hurting your business, and a simple health check to spot the problems yourself.
Web Design
What I'd tell my first client if I could go back
Twenty years of building websites. Here's what I wish I'd told my very first client, and what I'd still tell every new one today.
Research
How People Actually Find and Choose a Solicitor: What the Research Says
What 3,750 consumers told the Legal Services Consumer Panel about how they find, evaluate, and choose a solicitor. And what it means for your website.
Thoughts
What if we just slowed down?
I've been thinking about the constant pressure to build new things, ship new ideas, solve no real problems. I think we might need to slow down instead.