June 24, 2025 – TALLAHASSEE, FLORIDA, UNITED STATES – Converge Technology Solutions Corp., now Pellera Technologies, is pleased to announce its Premier Reseller status in the Nutanix Elevate Partner Program. Nutanix Premier Resellers are highly qualified partners and trusted advisors who have demonstrated deep expertise in selling and delivering comprehensive Nutanix Cloud Platform solutions. Their extensive product, administration and services competencies allow them to provide exceptional value and support to their customers.

Nutanix’s Elevate Partner Program provides partners with a unified program designed to deliver sustainable revenue generating opportunities. With the Elevate Partner Program, Nutanix helps partners reduce business risk and build skills in hybrid multicloud solutions, while providing customers a single platform to run all their apps and data across multiple cloud environments efficiently and cost effectively.

“Partnering with Converge Technology Solutions, now Pellera Technologies, is about shared values, trust, and a mutual goal to take great care of our customers. Their elevation to Premier Reseller status is a reflection of Pellera’s commitment to evolve with Nutanix and we’re excited about what we can accomplish together,” said Christian Goffi, VP of Channels, Americas, Nutanix.

“We’re thrilled to be named a Nutanix Premier Reseller Partner and enable our customers with the benefits of our elevated status with Nutanix,” said Greg Berard, Chief Executive Officer of Pellera Technologies, formerly Converge Technology Solutions. “This recognition reflects the commitment and innovation we bring to our partnerships – working closely with Nutanix, we’ve unlocked new opportunities to transform how enterprises approach hybrid cloud infrastructure. With Nutanix’s cutting-edge solutions and our expertise in delivery and managed services, we’re empowering businesses to scale efficiently, simplify operations, and thrive in the digital era.”

A Nutanix Premier Reseller partner is the highest competency level in the Elevate Partner Program and is achieved by partners who have invested into Nutanix expertise with deep sales, technical and services delivery competencies who consistently sell the full Nutanix portfolio. With this program Nutanix focuses on investments and tools that enable partners to grow their business as they support customers in adopting hybrid multicloud solutions.

More details on the Nutanix Elevate Partner Program can be found at https://www.nutanix.com/partners.

About Converge

Converge Technology Solutions Corp., now Pellera Technologies, is reimagining the way businesses think about IT—a vision driven by people, for people. Since 2017, we’ve focused on delivering outcomes-driven solutions that tackle human-centered challenges. As a services-led, software-enabled, IT & Cloud Solutions provider, we combine deep expertise, local connections, and global resources to deliver industry-leading solutions.

Through advanced analytics, artificial intelligence (AI), cloud platforms, cybersecurity, digital infrastructure, and workplace transformation, we empower businesses across industries to innovate, streamline operations, and achieve meaningful results. Our AIM (Advise, Implement, Manage) methodology ensures solutions are tailored to our customers’ specific needs, aligning with existing systems to drive success without complexity.

Discover IT reimagined with Converge—where innovation meets people. Learn more at convergetp.com.

For further information contact:

Converge Technology Solutions Corp.
Email:  PR@convergetp.com
Phone:  +1 (866) 910-4425

The post Converge Technology Solutions Achieves Premier Reseller Status within the Nutanix Elevate Partner Program appeared first on Converge Technology Solutions.

June 12, 2025 – TALLAHASSEE, FLORIDA, UNITED STATES – Converge Technology Solutions Corp., now Pellera Technologies, is pleased to announce it has been named Arctic Wolf Large Solution Provider (LSP) Partner of the Year for 2025. This recognition highlights the company’s exceptional leadership in cybersecurity, outstanding service delivery, and commitment to helping mutual customers drive innovation and achieve stronger security outcomes. This is Converge’s second year as LSP Partner of the Year, also having taken home the award in 2024.

The Arctic Wolf Partner of the Year Awards recognize elite partners who have demonstrated outstanding leadership in helping organizations improve their security operations through Arctic Wolf’s portfolio of solutions. Now in their eighth year, the honors celebrate top-performing companies that have shown excellence in security practice, executive alignment, revenue growth, and service.

“This year’s award winners represent the very best of the Arctic Wolf partner community,” said Will Briggs, Senior Vice President, Global Channels, Arctic Wolf. “Each of these organizations has demonstrated exceptional commitment to our shared mission to end cyber risk, helping customers navigate an increasingly complex threat landscape with confidence and resilience. We’re proud to recognize their achievements and celebrate the critical role they play in driving meaningful security outcomes.”

“We’re thrilled to be named Arctic Wolf’s 2025 Large Solution Provider Partner of the Year for the second year running,” said Greg Berard, Chief Executive Officer of Pellera Technologies, formerly Converge Technology Solutions. “Our collaboration with Arctic Wolf has consistently driven powerful security outcomes for our clients, and this recognition reflects the impact of our shared commitment. By integrating Arctic Wolf’s cutting-edge, evolving platform with our delivery capabilities, we’ve successfully expanded beyond a traditional reseller motion to offer managed services (MSP) on top of our traditional solutions. As we move into our future as Pellera, we’re poised to further redefine cybersecurity standards as we continue investing in innovation and leveraging trusted partnerships like this one.”

As organizations worldwide face an increasingly complex threat landscape and a persistent cybersecurity talent shortage, over 10,000 organizations globally now rely on the Arctic Wolf Aurora Platform to help end cyber risk. Built on an open-XDR architecture and powered by Alpha AI™ technologies, the Aurora Platform is designed to deliver positive security outcomes at scale. Each week, it ingests, parses, enriches, and analyzes over eight trillion security events—transforming overwhelming volumes of data into an average of just one actionable alert per customer per day.

About Converge

Converge Technology Solutions Corp., now Pellera Technologies, is reimagining the way businesses think about IT—a vision driven by people, for people. Since 2017, we’ve focused on delivering outcomes-driven solutions that tackle human-centered challenges. As a services-led, software-enabled, IT & Cloud Solutions provider, we combine deep expertise, local connections, and global resources to deliver industry-leading solutions. 

Through advanced analytics, artificial intelligence (AI), cloud platforms, cybersecurity, digital infrastructure, and workplace transformation, we empower businesses across industries to innovate, streamline operations, and achieve meaningful results. Our AIM (Advise, Implement, Manage) methodology ensures solutions are tailored to our customers’ specific needs, aligning with existing systems to drive success without complexity.

Discover IT reimagined with Converge—where innovation meets people. Learn more at convergetp.com.

For further information contact:

Converge Technology Solutions Corp.
Email:  PR@convergetp.com
Phone:  +1 (866) 910-4425

The post Converge Technology Solutions Named 2025 Large Solution Provider Partner of the Year by Arctic Wolf appeared first on Converge Technology Solutions.

Earlier this week, AWS announced the public preview of its Amazon Elastic VMware Service (Amazon EVS), bringing the company closer to having its own fully operational, first-party VMware service. For businesses evaluating a move to the public cloud, a common theme I hear is that they need to go fast and do it with the least amount of risk and disruption. For organizations currently running on VMware, Amazon EVS will meet both of those requirements.

We previously wrote about Amazon EVS after it was first announced at AWS re:Invent. The Amazon EVS service is designed to provide an additional on-ramp to the public cloud, allowing customers to build upon their existing investments in VMware skillsets, tools, and operational processes. Once migrated to Amazon EVS, customers have the added benefit of leveraging AWS native services alongside EVS, creating seamless opportunities for innovation and a clear pathway to modernization.

Are you interested in learning more details about Amazon EVS or the EVS public preview? Reach out to our Cloud Platforms team today or explore our AWS Cloud Migration Services, and take the first step toward transforming your VMware workloads into a future-ready solution.

Learn More

• EVS public preview announcement
• Amazon Elastic VMware Service (EVS): What You Need to Know
• EVS landing page

The post Amazon Elastic VMware Service Is Now in Public Preview appeared first on Converge Technology Solutions.

Sustainable IT has emerged as a strategic imperative, not just for environmental reasons, but also for cost control, regulatory alignment, future-proofing critical services, and enabling accessibility for all. As climate targets tighten and digital demand accelerates, public sector leaders have a rare opportunity to shape long-term infrastructure that’s innovative, responsible, and inclusive.

In this post, we’ll unpack what “sustainable IT” really means, explore why it’s especially critical for the public sector, and examine five of the most impactful sustainable IT trends we’re seeing today.

What Is Sustainable IT?

Sustainable IT refers to the practice of designing, deploying, and managing technology in ways that reduce environmental impact and support long-term operational efficiency. It includes:

• Reducing energy consumption in data centers and facilities.
• Optimizing infrastructure to minimize waste.
• Sourcing hardware from environmentally responsible suppliers.
• Using software and automation to extend the lifecycle of devices.

But sustainable IT isn’t just about environmental wins. Done right, it also drives down costs and aligns with the increasing public and political pressure to model responsible stewardship.

Sheryl Moore, Director of Global Sustainability at Converge, has seen this shift firsthand: “Originally it was all about price. Now it’s, how long will it last? What’s the warranty? What’s the repair system? How sustainable is this product, really?” That evolving mindset is pushing agencies to think beyond upfront cost and toward long-term value.

Why Are Sustainable IT Solutions Important for the Public Sector?

Public sector organizations are uniquely positioned—and increasingly expected—to lead by example when it comes to sustainability. With vast infrastructure, wide-reaching influence, and public trust at stake, sustainable IT needs to be foundational.

As Moore puts it, “Ask yourself: what do you want to stand for? Sustainability should link with your values. Otherwise, it’s just noise.” That values-driven lens is especially relevant in the public sector, where agencies are held to high standards of accountability and transparency.

Your IT infrastructure also needs to be pragmatic. The public sector faces enormous budget pressure, yet is tasked with delivering essential services with resilience and accessibility. By embedding sustainable IT solutions, agencies can achieve operational efficiencies while making measurable progress toward environmental and social goals.

Here’s why it matters:

• Public Accountability: Governments and agencies are under constant scrutiny. Implementing sustainable IT solutions demonstrates fiscal responsibility and environmental leadership.
• Budget Efficiency: Energy savings, streamlined operations, and smart procurement all contribute to long-term cost reduction—a win for both taxpayers and internal budgets.
• Regulatory Compliance: Sustainability mandates and emissions targets are becoming more common across local, state, and federal levels. Sustainable IT can help meet those requirements.
• Mission Alignment: From education to public safety, every public sector mission depends on reliable technology. Sustainability ensures that systems stay future-proof and resource-efficient.

>> Related Read – The Sustainability Question

Examples of Sustainable IT Trends in the Public Sector

Sustainable IT is a set of interlocking practices that build a more efficient, environmentally conscious foundation for technology. From advanced energy management to smart sourcing strategies, here are five sustainable IT trends shaping the public sector today. 

These practices not only shrink carbon footprints, but also strengthen digital resilience and service quality across the board.

Cloud Computing

Migrating to the cloud can dramatically reduce physical infrastructure requirements, leading to lower energy use, space demands, and emissions. Cloud platforms also allow for dynamic scaling. Resources are provisioned only as needed, which in turn prevents overuse and waste.

Many public sector organizations are embracing hybrid or multi-cloud strategies to strike the right balance between flexibility, security, and sustainability.

>> Related Read – The Hybrid Work Revolution: Transforming the Future Workplace

Energy Management

Data centers and IT operations are major energy consumers. New tools make it easier to monitor, manage, and optimize power usage across IT environments. From server consolidation to smart cooling technologies, public agencies are finding creative ways to cut consumption without compromising performance.

According to Energy Star, energy use is the single largest operating expense in U.S. commercial office buildings. It represents about a third of an enterprise’s typical operating budget and accounts for nearly 20% of the nation’s annual greenhouse gas emissions. Energy Star also estimates that buildings may waste up to one-third of the energy they consume.

Liquid cooling systems, for example, are gaining traction as an energy-efficient alternative to traditional air-cooled systems.

>> Related Read – Carbon, Costs and Computation: The Compelling Case for Liquid Cooling

Renewable Energy

Forward-thinking municipalities and agencies are actively sourcing renewable energy to power IT infrastructure. Whether through direct investments in solar and wind or by selecting colocation providers that run on clean energy, the trend is clear: power your digital operations without burning more fossil fuels.

This also aligns with larger smart city and decarbonization efforts already underway in many jurisdictions. According to the U.S. Energy Information Administration, as of 2021, 29% of the world’s energy consumption is already fueled by renewable sources.

Sustainable Sourcing

Procurement is a powerful lever. By partnering with vendors who prioritize recycled materials, ethical labor practices, and eco-friendly packaging, public sector IT leaders can make a meaningful impact.

Green procurement policies are being updated to include new criteria around emissions, circular economy principles, and product lifecycle assessments.

Artificial Intelligence

AI and machine learning are finally becoming more than just buzzwords. They’ve become critical tools for sustainability. Agencies are using AI to forecast energy usage, automate maintenance, and even optimize traffic patterns to reduce emissions. AI can also support smarter workload distribution to help organizations reduce energy waste during off-peak hours.

Global emissions from cloud computing range from 2.5% to 3.7% of all greenhouse gas emissions, exceeding even those from commercial flights. With AI and cloud-powered tools playing an increasingly central role, improving efficiency and reducing digital waste has never been more urgent.

At the same time, AI is unlocking more inclusive experiences by improving accessibility for people with visual, cognitive, and physical disabilities. From screen readers to adaptive interfaces, AI-driven innovations are helping individuals with disabilities interact more easily with digital content and the physical world.

>> Related Read – Top 5 AI Adoption Challenges for 2025: Overcoming Barriers to Success

Your Path to Tech Sustainability Starts Here

The journey to sustainable IT doesn’t have to be daunting. Start small. Audit your current environment. Identify quick wins like server consolidation, printer rationalization, or switching to energy-efficient devices.

Then, build from there. Align stakeholders across departments. Set realistic targets. Create feedback loops to measure and improve progress over time. Moore emphasizes that agencies don’t need a high-tech overhaul to get started: “Even Excel can be a starting point. You don’t need new systems to start measuring and making progress.” The key is to begin with visibility, then scale from there.

Most importantly, don’t go it alone. Work with vendors and partners who understand public sector constraints and can help embed sustainability into long-term transformation plans.

At Converge, we believe that sustainable IT isn’t a tradeoff, it’s an opportunity. An opportunity to reduce costs, extend the value of your investments, and make a positive impact on the world your agency serves.

>> Ready to make sustainability a core part of your IT strategy? Explore our Sustainability Framework and see how Converge can help you put it into practice.

The post Sustainable IT: Tracking the Latest Trends for the Public Sector appeared first on Converge Technology Solutions.

May 28, 2025 – TALLAHASSEE, FLORIDA, UNITED STATES – Converge Technology Solutions Corp., now Pellera Technologies, is pleased to announce that CRN^®, a brand of The Channel Company, has recognized Converge on the 2025 CRN Solution Provider 500 list. Converge ranks at #32 out of the 500 companies included on this year’s list.

CRN’s annual Solution Provider 500 list recognizes North America’s largest solution providers by revenue and serves as a prominent benchmark of leading IT services companies. With a combined revenue of $548.9 billion, the companies on the list are key influencers propelling growth in the IT industry and the global technology channel. This is Converge’s 5^th consecutive year on the list.

“The Solution Provider 500 list spotlights the technology integrators, managed service providers, value-added resellers and IT consulting firms who bring in the most revenue by leading the way in business and service innovation,” said Jennifer Follett, VP, U.S. Content, and Executive Editor, CRN, The Channel Company. “Recognition is reserved for companies demonstrating an unwavering commitment to business agility and sustained growth through rapidly changing industry needs and technology advancements. Congratulations go to each company for earning a well-deserved spot on the Solution Provider 500.”   

“Converge’s recognition on the 2025 CRN Solution Provider 500 list reflects the unwavering commitment and ingenuity of our team as we continue to bring innovative IT solutions to our clients,” stated Greg Berard, Chief Executive Officer of Pellera Technologies, formerly Converge Technology Solutions. “This year marks an exciting chapter for us as we step forward under the Pellera Technologies banner and expand our focus on leading-edge solutions across AI, cybersecurity, hybrid cloud, and digital infrastructure. We’re more committed than ever to delivering exceptional value to our customers and are ready to empower organizations thrive in an evolving technology landscape.”

The full Solution Provider 500 list will be available online at www.CRN.com/SP500, beginning May 27 and a sampling of the list will be featured in the June issue of CRN Magazine.

About The Channel Company:

The Channel Company (TCC) is the global leader in channel growth for the world’s top technology brands. We accelerate success across strategic channels for tech vendors, solution providers, and end users with premier media brands, integrated marketing and event services, strategic consulting, and exclusive market and audience insights. TCC is a portfolio company of investment funds managed by EagleTree Capital, a New York City-based private equity firm. For more information, visit thechannelco.com.

Follow The Channel Company: X and LinkedIn

© 2025. CRN is a registered trademark of The Channel Company, Inc. All rights reserved.

The Channel Company Contact:

Kristin DaSilva
The Channel Company
kdasilva@thechannelcompany.com

About Converge

Converge Technology Solutions Corp., now Pellera Technologies, is reimagining the way businesses think about IT—a vision driven by people, for people. Since 2017, we’ve focused on delivering outcomes-driven solutions that tackle human-centered challenges. As a services-led, software-enabled, IT & Cloud Solutions provider, we combine deep expertise, local connections, and global resources to deliver industry-leading solutions. 

Through advanced analytics, artificial intelligence (AI), cloud platforms, cybersecurity, digital infrastructure, and workplace transformation, we empower businesses across industries to innovate, streamline operations, and achieve meaningful results. Our AIM (Advise, Implement, Manage) methodology ensures solutions are tailored to our customers’ specific needs, aligning with existing systems to drive success without complexity.

Discover IT reimagined with Converge—where innovation meets people. Learn more at convergetp.com.

For further information contact:

Converge Technology Solutions Corp.
Email:  PR@convergetp.com
Phone:  +1 (866) 910-4425

The post Converge Technology Solutions Named to CRN Solution Provider 500 List for 2025 appeared first on Converge Technology Solutions.

As technology has evolved, the demand has grown for seamless, technology-driven interactions in healthcare. At the forefront of this healthcare technology revolution are patient portals, which empower patients to manage their health information while supporting providers in delivering efficient, patient-centered care.

However, for patient portals to achieve their full potential, they need to be user-friendly and backed by robust support systems. That’s where Converge excels, enabling healthcare organizations to provide accessible, dependable, and engaging patient portal experiences.

The Importance of Patient Portals in Modern Healthcare Technology

Gone are the days when patients needed to visit physical clinics for routine tasks. With patient portals, they can:

• Reset passwords 
• Pay bills 
• Read educational materials 
• Activate accounts 
• Check lab results 
• Message their doctor 
• Track and manage their health

However, even a simple feature like account activation can feel daunting for some. Imagine this scenario: A patient leaves a clinic with an activation code full of hope. They sit down at their computer, attempt to follow the instructions, and hit roadblocks they cannot overcome. They’re left frustrated and disengaged.

With Converge’s Patient Portal Support Services, this experience becomes seamless. Our highly trained support team draws on over 20 years of experience to guide patients through every step, building confidence and trust. Whether it’s simplifying account activation, resolving issues, or teaching patients how to use the portal, we’re here to help make digital healthcare stress-free.

Unlocking the True Value of Patient Portals

Patient portals aren’t just a convenience; they’re a cornerstone of modern healthcare. By investing in robust portal support, healthcare providers can unlock powerful benefits that improve healthcare experiences for both patients and professionals:

• Reduce costs and cut inefficiencies  
• Foster clear, consistent communication with patients  
• Boost trust and loyalty through stronger patient-provider relationships  
• Improve treatment adherence and clinical outcomes  
• Deliver instant access to information 24/7  
• Scale support to match growing patient needs  
• Provide multi-language and multi-EHR support

Key Questions to Evaluate Your Current Support

Is your patient portal living up to its full potential? Consider these questions:

• Are you handling all patient inquiries, or are patient interactions being missed?  
• Are your patients happy with the portal experience?  
• Do your patients understand how to use the portal? 
• Is your support budget optimized, and can your team handle growing demand?  
• Could your internal team focus on other critical initiatives if support demands were reduced?

If you notice gaps, it’s time to rethink your approach.

Elevate Your Patient Portal Experience

Patient engagement doesn’t have to be complex. With Converge as your partner, you can transform your digital healthcare strategy in as little as six weeks. Reduce support costs, enhance patient satisfaction, and free up your internal team to focus on what they do best. We’re experts across all major EMR/EHR systems and have the tools to help you create a scalable and future-ready patient experience. Contact us today to take your patient care to the next level.  

The post Empower Your Patients with Seamless Patient Portal Support  appeared first on Converge Technology Solutions.

May, 20 2025 – Converge Technology Solutions Corp. (“Converge” or “the Company”), now Pellera Technologies, is helping organizations scale and fast-track their artificial intelligence (AI) programs with customizable AI applications built with NVIDIA AI Blueprints and accelerated infrastructure. As a NVIDIA Elite Networking partner and recently announced NVIDIA Elite Partner for Compute, Converge plans to introduce and deploy customizable NVIDIA AI Blueprints with the Converge Contact Center IQ solution. These updates will address emerging enterprise needs with cutting-edge generative AI capabilities, delivering even greater value to customers by providing them with access to the latest AI technology and expertise.

NVIDIA Blueprints are reference workflows that accelerate the development and deployment of generative AI applications across various infrastructures, including clouds and data centers. Leveraging NVIDIA NIM microservices for optimized performance, customers building AI applications with Converge can benefit from a unified experience across the NVIDIA stack.

Proven by a strong track record of creating industry solutions that accelerate Converge customers’ AI and digital transformation initiatives, the Converge Artificial Intelligence team’s work with NVIDIA will enhance both organizations’ reach among clients already utilizing NVIDIA accelerated computing and seeking to optimize their AI investments.

“Our work with NVIDIA marks a significant milestone in helping organizations leverage the power of AI to its fullest potential,” stated Greg Berard, Chief Executive Officer of Converge. “With Converge’s proven expertise in creating AI-driven solutions combined with NVIDIA’s cutting-edge infrastructure, we’re enabling businesses to accelerate and scale their AI programs seamlessly. Blueprints and the NVIDIA AI platform bring unmatched performance and security, and through this integration, we’re committed to providing our customers with the most advanced tools and resources to drive their innovation and achieve transformative outcomes.”

About Converge

Converge Technology Solutions Corp., now Pellera Technologies, is reimagining the way businesses think about IT—a vision driven by people, for people. Since 2017, we’ve focused on delivering outcomes-driven solutions that tackle human centered challenges. As a services-led, software-enabled, IT & Cloud Solutions provider, we combine deep expertise, local connections, and global resources to deliver industry-leading solutions.

Through advanced analytics, artificial intelligence (AI), cloud platforms, cybersecurity, digital infrastructure, and workplace transformation, we empower businesses across industries to innovate, streamline operations, and achieve meaningful results. Our AIM (Advise, Implement, Manage) methodology ensures solutions are tailored to our customers’ specific needs, aligning with existing systems to drive success without complexity. Discover IT reimagined with Converge—where innovation meets people. Learn more at convergetp.com.

For further information contact:

Converge Technology Solutions Corp.

Email: salesleads@convergetp.com

Phone: +1 (866) 910-4425

The post Converge Technology Solutions Accelerates Generative AI Adoption with NVIDIA Blueprints appeared first on Converge Technology Solutions.

Among those applications is the Microsoft 365 suite of tools that over two million companies rely on around the globe. Microsoft Copilot, a portfolio of generative AI agents, integrates with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and more, providing real-time intelligent assistance to enhance productivity within everyday tasks and workflows.

Busy information technology (IT) teams are also embracing Microsoft Copilot to increase their productivity, and even bolster the security postures of the businesses they serve. 

In this article, we will explore the top five benefits of Copilot for IT teams and highlight key areas where Copilot is improving efficiency and innovation. Like most IT initiatives, maximizing Copilot productivity gains demands a strategic approach. Let’s dig in.

Microsoft Copilot Benefits

Many companies are balancing increased IT investments to drive innovation with targeted cost-cutting measures to maintain financial health this year. As a result, their IT teams are often asked to do more with less. 

The following benefits of Copilot can help make this possible: 

1. Understanding Windows 11 Readiness

With the Windows 10 end-of-support date fast approaching on October 14th, organizations are transitioning to Windows 11, necessitating that IT teams ensure all devices meet the latest system requirements. This challenge is further compounded by the prevalence of remote and hybrid work models. Despite a reported uptick in employers issuing return-to-work mandates, Gallup data shows that work locations in the United States are 26% remote and 55% hybrid among remote-capable jobs, placing additional demands on IT teams and infrastructures. 

The good news is that Copilot can help surface system compatibility issues across organizations’ device fleets, regardless of the devices’ physical locations. For example, Copilot with Intune can help IT administrators compare devices to see the similarities and differences between them, like the compliance policies, hardware, and configurations assigned to both devices. This makes Copilot pivotal for tracking Windows 10 end-of-life exposure and adding much-needed clarity to Windows 11 upgrade plans and timelines.

>> Is your business ready for Microsoft Copilot? Before you transform the way your teams work with AI-powered tools, first ensure your organization is ready. Take the Copilot Readiness Assessment now.

2. Accelerating Troubleshooting

Currently in preview, Copilot in Azure serves as an AI-powered assistant for diagnosing and resolving issues within Azure App Service and Azure Functions. By leveraging various troubleshooting tools, Copilot identifies and utilizes the most appropriate one based on the problem at hand, whether it is related to high central processing unit (CPU) usage, networking challenges, or memory dumps. 

Additionally, Copilot in Azure aids in interpreting diagnostic information in the Azure portal, offering summaries and explanations for errors. When seeking assistance, Copilot automatically contextualizes the current conversation or the app in view, prompting for clarification if necessary.

3. Streamlining Licensing Strategy and Cost Oversight

To support organizations’ cost-saving initiatives, Copilot can be leveraged to help IT teams identify underused Microsoft 365 licenses, flag areas where spend doesn’t match usage, and then apply those insights to right-size license allocations.

Teams can do this by pulling Microsoft 365 usage data through Graph APIs. Graph access is available to a variety of Microsoft 365 usage reports. In turn, IT teams can make faster, data-backed decisions about license redistribution without manually auditing usage across departments.

4. Automating Routine Tasks and IT Documentation

Copilot in Power Automate enables users to create and manage cloud flows using natural language inputs. This conversational approach streamlines workflow automation, making it more intuitive and efficient — ultimately resulting in Copilot productivity gains. For time-and-resource-strapped IT help desks, these gains are especially welcome.

To integrate Copilot into help desk workflows, IT teams using Copilot for Service can extend, enhance, or edit via Copilot Studio the Copilot agents they have created. Custom Service agents are capable of automating tasks, accessing knowledge bases, and even opening tickets, while also enabling real-time user assistance in platforms like Customer Service workspace and Teams.

At the same time, Copilot can be used to generate knowledge base content and other IT documentation like standard operating procedures, help desk frequently asked questions, and policy guides.

>> Understand the full potential of Copilot with help from Copilot for Microsoft 365: One Tool to Unify Them All.

5. Amplifying Security

Security Copilot is designed to enhance IT teams’ ability to identify and mitigate security risks. By analyzing vast amounts of data, it detects anomalies and provides actionable insights to strengthen an organization’s security posture and streamline incident response.​

From threat intelligence and vulnerability management to security operations, incident investigations, and identity and access management, Security Copilot enhances productivity by empowering IT teams to proactively address security challenges, optimize workflows, and bolster their organizations’ overarching security frameworks.

How Much Does Copilot Improve Efficiency?

Copilot is already helping IT teams work faster and smarter in real-world environments. Take script analysis, for example: Security Copilot can review and interpret hundreds of lines of code in plain language, reducing the time and effort typically required for these complex tasks.

In fact, Microsoft’s second Copilot for Security economic study reveals that experienced security analysts are:

• 22% faster with Copilot
• 7% more accurate across all tasks when using Copilot
• 97% more inclined to want to use Copilot the next time they do the same task

When the right AI tools are matched to the right use cases, the payoff is clear. That’s where a targeted strategy makes all the difference.

Maximizing the Return on Your Copilot Investment

While Copilot can do a lot, it’s up to IT teams to pinpoint the exact business scenarios in which it can provide the most value: Every organization’s infrastructure and needs are unique. That’s where Converge comes in. Our team of experts are ready to assist in planning, implementing and proving out the value of Copilot to your organization.

>> Reach out to our experts today to customize how you and your IT team use Copilot to increase productivity and security. Let’s talk.

The post Top 5 Microsoft Copilot Benefits: Enhancing IT Productivity and Security appeared first on Converge Technology Solutions.

IBM Planning Analytics, powered by the trusted IBM Cognos TM1 engine, is known for its ability to handle large, complex datasets with speed and flexibility. For many organizations, it’s a cornerstone of strategic planning, forecasting, and performance management.

The upcoming end-of-support milestone means businesses must take action to ensure continued access to IBM Planning Analytics support, security updates, and the latest features. Fortunately, the jump to version 2.1.x is designed to be smooth and minimally disruptive while unlocking long-term benefits in scalability, performance, and maintainability.

Let’s walk through what’s changing, why it matters, and how you can position your organization for a successful upgrade.

IBM Planning Analytics: What’s New and Why Upgrade to Version 2.1.x

The move from IBM Planning Analytics version 2.0.9.x to 2.1.x is all about modernization. The core functionality that users rely on, including the TM1 database, Planning Analytics Workspace (PAW), and Planning Analytics for Excel (PAfE), remains largely intact. What’s different is that IBM is streamlining the platform by retiring legacy components like TM1 Architect, Perspectives, and Performance Modeler.

Why does this matter? These legacy components are built on outdated architecture that can limit performance and interoperability. With version 2.1.x, IBM is prioritizing modern clients to provide a more future-ready, extensible platform for finance and IT teams alike.

In short, this evolution ensures better long-term support, simpler maintenance, and improved alignment with IBM’s roadmap for enterprise analytics.

IBM Planning Analytics 2.0.9.x vs. 2.1.x

Here’s a closer look at what you can expect when comparing IBM Planning Analytics 2.0.9.x and 2.1.x:

• Modernized Architecture: The upgrade retires older tools like TM1 Architect and Performance Modeler in favor of modern, REST-based components. This reduces technical debt and improves integration with other tools. 

• No Core Data Changes: Your TM1 cubes, PAW dashboards, Excel reports, and Websheets don’t need to be rebuilt. This makes the upgrade far less daunting than a typical version overhaul. 

• Component Compatibility: To avoid any issues, you’ll need to upgrade each component — TM1 Server, PAW, TM1 Web, and PAfE — to 2.1.x or higher. IBM recommends aligning all pieces during migration to ensure full compatibility. 

• Deprecation Awareness: As always, it’s important to review previously deprecated features in case your organization is still relying on them. IBM provides a detailed breakdown in its release documentation. 

• Support Extensions: While the official IBM Planning Analytics 2.0.9.x end of support date is October 31, 2025, organizations can opt to purchase an extended support agreement through October 31, 2026, buying them a bit more time to plan their move. 

If you want to dive deeper into the technical details, IBM offers comprehensive upgrade guidance on its documentation site, including best practices for installation, configuration, and testing.

Upgrade Confidently with Converge at Your Side

Upgrading enterprise systems like IBM Planning Analytics is more than a routine technical change. It’s an opportunity to improve performance, reduce maintenance, and align with modern best practices. At Converge, we help clients make the most of these transitions, with support that extends from planning and assessment through deployment and post-upgrade optimization.

Whether you need help identifying legacy dependencies, ensuring clean data migration, or rolling out training for finance users, our team of IBM-certified experts is ready to assist. We take a holistic approach that considers your existing workflows, governance requirements, and future goals, helping you unlock the full potential of IBM Planning Analytics 2.1.x.

Ready to make the move from 2.0.9.x to 2.1.x? Let’s talk.

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April 24, 2025 – TORONTO, ONTARIO, CANADA and GATINEAU, QUÉBEC, CANADA – Converge Technology Solutions Corp. (“Converge” or “the Company”) is pleased to announce a strategic collaboration with Glean, the leading Work AI platform. This partnership joins Converge’s AI services and expertise with Glean’s innovative enterprise-grade search, AI assistant, application- and agent-building solutions to help organizations accelerate AI adoption and drive transformative business outcomes.

As enterprises increasingly seek to harness the power of Artificial Intelligence, the collaboration between Converge and Glean will provide customers with a seamless pathway to integrate AI into their workflows. Glean’s advanced AI platform enables organizations to securely find, understand, and act on both internal company knowledge and external internet data, delivering actionable insights and improving day-to-day work. Converge’s AI practice will complement this by offering tailored consulting, implementation, and support services to ensure customers maximize the value of Glean’s solutions.

Key Benefits of the Partnership:

• Accelerated AI Adoption: Converge’s deep expertise in AI strategy and implementation will help customers quickly deploy and scale Glean’s solutions.
• Enhanced Productivity: Glean’s Work AI platform empowers employees to find, understand, and take action on information faster, make data-driven decisions, and collaborate more effectively.
• Tailored Solutions: Converge will work closely with customers to customize Glean’s platform to meet specific business needs, ensuring seamless integration with existing systems.
• End-to-End Support: From strategy to execution, Converge provides comprehensive support to help organizations navigate their AI journey with confidence.

“We’re thrilled to partner with Glean to help organizations unlock the full potential of AI,” said Greg Berard, Chief Executive Officer of Converge. “This partnership represents a pivotal step in transforming how enterprises approach their digital transformation. Glean’s groundbreaking Work AI platform, combined with Converge’s deep expertise in AI implementation and strategy, creates an unmatched synergy that will empower our customers to achieve measurable, meaningful business outcomes. Together, we’re not just helping clients adopt AI—we’re enabling a seamless integration that enhances productivity, fosters innovation, and drives sustainable growth across industries.”

“Enterprises today are eager to turn AI from a buzzword into real business impact, but many lack the right tools and support to do so,” said Arvind Jain, Founder & CEO, Glean. “Glean brings an enterprise-ready AI platform purpose-built for day-to-day work and Converge brings the strategic expertise to activate it. Together, we enable organizations to put AI to work across their knowledge, people, and processes, securely, intelligently, and at scale.”

This collaboration underscores Converge’s commitment to delivering cutting-edge AI solutions and Glean’s mission to redefine how employees work with AI. By combining strengths, the two companies aim to drive AI adoption at scale and help organizations thrive in the digital age.

About Converge

Converge Technology Solutions Corp. is reimagining the way businesses think about IT—a vision driven by people, for people. Since 2017, we’ve focused on delivering outcomes-driven solutions that tackle human-centered challenges. As a services-led, software-enabled, IT & Cloud Solutions provider, we combine deep expertise, local connections, and global resources to deliver industry-leading solutions. 

Through advanced analytics, artificial intelligence (AI), cloud platforms, cybersecurity, digital infrastructure, and workplace transformation, we empower businesses across industries to innovate, streamline operations, and achieve meaningful results. Our AIM (Advise, Implement, Manage) methodology ensures solutions are tailored to our customers’ specific needs, aligning with existing systems to drive success without complexity.

Discover IT reimagined with Converge—where innovation meets people. Learn more at convergetp.com.

For further information contact:

Converge Technology Solutions Corp.
Email:  salesleads@convergetp.com
Phone:  +1 (866) 910-4425

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