http://www.tote-m.com/en/nieuws en http://feedproxy.google.com/~r/tote-m-news-en/~3/vSIIrrm64z0/new-whitepaper-airlines-and-customer-experience <p>&nbsp;Sampson Lee recently published a whitepaper 'Total Customer Experience (TCE) for Airlines'. It consists of five articles, one of which is a contribution of Annemiek van Moorst.</p> <div class="og_rss_groups"></div><p><a href="http://www.tote-m.com/en/news/new-whitepaper-airlines-and-customer-experience" target="_blank">read more</a></p><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=vSIIrrm64z0:NYzoMwBqJbo:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=vSIIrrm64z0:NYzoMwBqJbo:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?i=vSIIrrm64z0:NYzoMwBqJbo:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=vSIIrrm64z0:NYzoMwBqJbo:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=vSIIrrm64z0:NYzoMwBqJbo:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?i=vSIIrrm64z0:NYzoMwBqJbo:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=vSIIrrm64z0:NYzoMwBqJbo:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/tote-m-news-en/~4/vSIIrrm64z0" height="1" width="1"/> Customer Experience Tue, 04 Oct 2011 14:16:19 +0000 Lody 1038 at http://www.tote-m.com http://www.tote-m.com/en/news/new-whitepaper-airlines-and-customer-experience http://feedproxy.google.com/~r/tote-m-news-en/~3/FTh8EHnrkgo/new-article-annemiek-van-moorst-about-banks-and-customer-experience <p></p><div class="og_rss_groups"></div><p><a href="http://www.tote-m.com/en/news/new-article-annemiek-van-moorst-about-banks-and-customer-experience" target="_blank">read more</a></p><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=FTh8EHnrkgo:eqYE03VF3h0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=FTh8EHnrkgo:eqYE03VF3h0:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?i=FTh8EHnrkgo:eqYE03VF3h0:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=FTh8EHnrkgo:eqYE03VF3h0:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=FTh8EHnrkgo:eqYE03VF3h0:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?i=FTh8EHnrkgo:eqYE03VF3h0:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=FTh8EHnrkgo:eqYE03VF3h0:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/tote-m-news-en/~4/FTh8EHnrkgo" height="1" width="1"/> Customer Experience Financiële instellingen Mon, 04 Jul 2011 10:31:44 +0000 Lody 1008 at http://www.tote-m.com http://www.tote-m.com/en/news/new-article-annemiek-van-moorst-about-banks-and-customer-experience http://feedproxy.google.com/~r/tote-m-news-en/~3/j3eAfOxGq04/carmen-phillips-joins-tote-m <p>April 18 Carmen Phillips joined TOTE-M as a senior consultant. Starting&nbsp;in the mid-nineties&nbsp;Carmen gained substantial experience in the field of customer contact.</p> <div class="og_rss_groups"></div><p><a href="http://www.tote-m.com/en/news/carmen-phillips-joins-tote-m" target="_blank">read more</a></p><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=j3eAfOxGq04:dI4LiKTizAQ:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=j3eAfOxGq04:dI4LiKTizAQ:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?i=j3eAfOxGq04:dI4LiKTizAQ:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=j3eAfOxGq04:dI4LiKTizAQ:7Q72WNTAKBA"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=7Q72WNTAKBA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=j3eAfOxGq04:dI4LiKTizAQ:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?i=j3eAfOxGq04:dI4LiKTizAQ:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/tote-m-news-en?a=j3eAfOxGq04:dI4LiKTizAQ:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/tote-m-news-en?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/tote-m-news-en/~4/j3eAfOxGq04" height="1" width="1"/> Customer Experience Contactcenter Customer management Mon, 18 Apr 2011 15:19:12 +0000 Lody 987 at http://www.tote-m.com http://www.tote-m.com/en/news/carmen-phillips-joins-tote-m