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    <title>Nieuws</title>
    <link>http://www.tote-m.com/nieuws</link>
    <description />
    <language>nl</language>
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    <title>Customer Journey Mapping voor goededoelenorganisaties groot succes</title>
    <link>http://feedproxy.google.com/~r/tote-m-nieuws/~3/2A37Bck23FY/tote-m-start-workshop-customer-journey-mapping-voor-goede-doelen-organisaties</link>
    <description>&lt;p&gt;Op 15 maart jl. vond bij TOTE-M een Customer Journey Mapping workshop plaats, speciaal gericht op&amp;nbsp;&lt;strong&gt;goededoelenorganisaties&lt;/strong&gt;.&lt;/p&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.tote-m.com/news/tote-m-start-workshop-customer-journey-mapping-voor-goede-doelen-organisaties" target="_blank"&gt;lees verder&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=2A37Bck23FY:l-GrdAh3WEM:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=2A37Bck23FY:l-GrdAh3WEM:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?i=2A37Bck23FY:l-GrdAh3WEM:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=2A37Bck23FY:l-GrdAh3WEM:7Q72WNTAKBA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=7Q72WNTAKBA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=2A37Bck23FY:l-GrdAh3WEM:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?i=2A37Bck23FY:l-GrdAh3WEM:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=2A37Bck23FY:l-GrdAh3WEM:qj6IDK7rITs"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=qj6IDK7rITs" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/tote-m-nieuws/~4/2A37Bck23FY" height="1" width="1"/&gt;</description>
     <category domain="http://www.tote-m.com/themas/customer-experience">Customer Experience</category>
 <category domain="http://www.tote-m.com/category/branche/overige">Overige</category>
 <pubDate>Tue, 27 Mar 2012 12:47:49 +0000</pubDate>
 <dc:creator>Lody</dc:creator>
 <guid isPermaLink="false">1045 at http://www.tote-m.com</guid>
  <feedburner:origLink>http://www.tote-m.com/news/tote-m-start-workshop-customer-journey-mapping-voor-goede-doelen-organisaties</feedburner:origLink></item>
  <item>
    <title>Lees nieuwe case over Customer Experience bij WNF</title>
    <link>http://feedproxy.google.com/~r/tote-m-nieuws/~3/jgR4miG2FGg/lees-nieuwe-case-over-customer-experience-bij-wnf</link>
    <description>&lt;p&gt;TOTE-M heeft eind 2011 het Wereld Natuur Fonds geassisteerd bij het verbeteren van de beleving van hun donateurs. Doel is het vergroten van hun loyaliteit.&lt;/p&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.tote-m.com/news/lees-nieuwe-case-over-customer-experience-bij-wnf" target="_blank"&gt;lees verder&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=jgR4miG2FGg:aL1rbeSTMxw:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=jgR4miG2FGg:aL1rbeSTMxw:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?i=jgR4miG2FGg:aL1rbeSTMxw:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=jgR4miG2FGg:aL1rbeSTMxw:7Q72WNTAKBA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=7Q72WNTAKBA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=jgR4miG2FGg:aL1rbeSTMxw:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?i=jgR4miG2FGg:aL1rbeSTMxw:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=jgR4miG2FGg:aL1rbeSTMxw:qj6IDK7rITs"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=qj6IDK7rITs" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/tote-m-nieuws/~4/jgR4miG2FGg" height="1" width="1"/&gt;</description>
     <category domain="http://www.tote-m.com/themas/customer-experience">Customer Experience</category>
 <category domain="http://www.tote-m.com/category/branche/overige">Overige</category>
 <pubDate>Wed, 25 Jan 2012 12:30:59 +0000</pubDate>
 <dc:creator>Lody</dc:creator>
 <guid isPermaLink="false">1044 at http://www.tote-m.com</guid>
  <feedburner:origLink>http://www.tote-m.com/news/lees-nieuwe-case-over-customer-experience-bij-wnf</feedburner:origLink></item>
  <item>
    <title>Lees het whitepaper over airlines en customer experience</title>
    <link>http://feedproxy.google.com/~r/tote-m-nieuws/~3/bpgntuXMGmY/lees-het-whitepaper-over-airlines-en-customer-experience</link>
    <description>&lt;p&gt;Lees hier het whitepaper van Sampson Lee 'Total Customer Experience (TCE) for Airlines'. Een van de bijdragen is van Annemiek van Moorst.&amp;nbsp;&lt;/p&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=bpgntuXMGmY:V8oTS5kDXEA:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=bpgntuXMGmY:V8oTS5kDXEA:F7zBnMyn0Lo"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?i=bpgntuXMGmY:V8oTS5kDXEA:F7zBnMyn0Lo" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=bpgntuXMGmY:V8oTS5kDXEA:7Q72WNTAKBA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=7Q72WNTAKBA" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=bpgntuXMGmY:V8oTS5kDXEA:V_sGLiPBpWU"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?i=bpgntuXMGmY:V8oTS5kDXEA:V_sGLiPBpWU" border="0"&gt;&lt;/img&gt;&lt;/a&gt; &lt;a href="http://feeds.feedburner.com/~ff/tote-m-nieuws?a=bpgntuXMGmY:V8oTS5kDXEA:qj6IDK7rITs"&gt;&lt;img src="http://feeds.feedburner.com/~ff/tote-m-nieuws?d=qj6IDK7rITs" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/tote-m-nieuws/~4/bpgntuXMGmY" height="1" width="1"/&gt;</description>
     <category domain="http://www.tote-m.com/themas/customer-experience">Customer Experience</category>
 <enclosure url="http://www.tote-m.com/files/Total Customer Experience (TCE) for Airlines (Final).pdf" length="2077284" type="application/pdf" />
 <pubDate>Tue, 04 Oct 2011 13:37:57 +0000</pubDate>
 <dc:creator>Lody</dc:creator>
 <guid isPermaLink="false">1035 at http://www.tote-m.com</guid>
  <feedburner:origLink>http://www.tote-m.com/news/lees-het-whitepaper-over-airlines-en-customer-experience</feedburner:origLink></item>
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