We’re excited to announce new weekly training webinars for Digital Ivy.  Digital Ivy is a powerful, flexible, and easy-to-use stand-alone contesting engine. It allows you to manage multiple promotions across a number of delivery channels. Digital Ivy is both flexible and extremely powerful, enabling you to:

• Create and launch photo, video, audio, or text submission contests
• Contests are automatically optimized for all mobile platforms
• Contests will appear within your existing StickyFish and FanClub sites
• Embed contests into your website or other websites outside of StickyFish and FanClub
• Syndicate contests across multiple sites with unique presentations for each while retaining the same user and prize pool

The new weekly Digital Ivy training webinars will teach you how to use the Digital Ivy contesting engine to create, customize, syndicate, and manage your contests. This training provides an introduction to Digital Ivy including the user view as well as the administrative back-end.  After the training you will have the knowledge to create your own unique contest, syndicate it, publish it to facebook, moderate incoming comments and submissions, view reports and pick a winner.

Digital Ivy training webinars are now available every Tuesday at 3pm EST.  For more information and links to sign up, please visit http://tritonloyaltysupport.com/training/

A new version of our software was released on the 18^th.  This release contains both fixes and enhancements.  Here’s what’s been updated in this release…

Enhancement: Contest API – We added an API method ‘LoadActiveContests’.  This can be called for a specific site and will return the name, unique ID, points for entry (if applicable), start date, end date, and direct URL for all active contests on that site.

Enhancement: Email registration widget – You can now create a signup form for email and newsletters that can be deployed on your website.  The code for the widget can be generated in the Stickyfish and Fanclub admin console and allows you to specify any subscription that you want users to sign up for.  The link to this new functionality is found under the ‘Mass Email’ menu.

Fixed: Featured contest carousel – Fixed issue that the links in the featured contest carousel on Stickyfish and Fanclub sites were displaying below the images instead of above.

Fixed: Scratch and Win menu – Removed unnecessary scroll bars from the menu in the Scratch and Win game.

Fixed: Style issue in Chrome – Fixed issue that caused certain Stickyfish and Fanclub pages to appear with incorrect styling in Chrome.

Fixed: Music test participants download – Fixed issue that caused a server error when trying to download the participants for a music test.

Fixed: Menu – Fixed issue that if changes were made to the drop down menu the older version would sometimes display.

Fixed: Surveys – Fixed issue that surveys over a certain length appeared truncated.

Fixed: Success page – Fixed issue that the page that displays after a user successfully completes any instance (survey, trivia, etc.) was not displaying properly in Chrome.

Fixed: Contest list page – Fixed intermittent issue that the current contest list page would not display in Chrome.

Fixed: Survey editor – Fixed issue that prevented admin users from editing a survey with multiple questions when using IE9.

Fixed: Email preferences page – Fixed issue that the email preferences page that is accessible through the admin member lookup tool was not loading.

About our Software Releases

We are constantly hard at work to provide you with the best software in the industry.  Our software releases are divided into two categories – very short small releases that mainly address software fixes but also include small enhancements, and longer bigger releases that include at least one significant upgrade to the platform or new service offering.  Shorter releases will be labeled Minor Release and bigger releases will be labeled Major Release.  If you have questions on any item in a release, please contact us at help@tritonloyalty.com.

Triton Digital’s Applications & Services Division would like to invite you to attend one of the following Winter Roadmap Presentations.  The digital landscape is evolving quickly, and Triton Digital is rapidly leading the way on enhancing existing products as well as releasing new offerings. Register now to learn more about the latest features and products we have released, as well as our upcoming product roadmap. Don’t miss out on this opportunity to discover even more ways to engage your digital audience. This will be an important update for both existing and future clients to attend.

Please register for one of the following sessions.
Date:  Monday, January 23, 2012

Time:  1:00 PM – 2:15 PM EST

Registration Link:  https://www1.gotomeeting.com/register/138914033

Date:  Thursday, February 2, 2012

Time:  1:00 PM – 2:15 PM EST

Registration Link:  https://www1.gotomeeting.com/register/471253024

While we encourage your active participation, we also recognize that your time is valuable and conflicts may exist.  As a result, we will make a recording available after the calls should you not be able to attend either session. Should you have any questions, or need assistance, please feel free to email us at help@tritondigital.com or by calling 770-919-9969.

We’re excited to announce the Beta release of Immediate Insights, our new survey research product. Immediate Insights is a powerful new survey engine that enables enterprise wide management of surveys, mobile optimization, and much more. Immediate Insights can be used as a stand alone service to deploy surveys on your website(s) and client sites, and it also fully integrates with StickyFish and Fan Club programs. This new product is included at no additional cost to clients that currently license our Stickyfish and FanClub services. If you are a current StickyFish or Fan Club licensee, and you would like to participate in or Beta Launch, please contact us at help@tritondigital.com or 770-919-9969.

Here are just a few of the features of Immediate Insights:

• Enterprise Management – create a survey and syndicate it across a portion or all of your websites/media properties
• Flexible Publishing – create a stand alone survey microsite, embed the survey in an existing page, syndicate a survey to your StickyFish or Fan Club program, publish the survey to your Facebook page(s)*
• Mobile optimization – each survey is optimized for display on iOS and Android smartphones and tablets
• Expanded Question Types – everything StickyFish had and more, including new question types like Numerical Ranking, Binary questions, and 5 Point Likert Scales
• Branching Logic – ask the relevant questions based on the respondents answers by branching them to additional questions
• Random Ordering – choose what order to display your questions and answers or set them to randomly display for each respondent
• Dashboard Overview – see the big picture stats on your survey respondents, completion %, and overall performance quickly and easily through our new survey dashboard
• Enhanced Analytics with Cross Tabs – drill into individual survey results, filter responses, and cross tab question answers
• Flexible Look & Feel – control the styling of each survey using pre-defined themes or custom themes*
• Streamlined User Experience – numerous enhancements make the survey administration and survey participation process simple and easy

As you can see, we have had a busy winter developing this great new product. We look forward to helping you learn even more about your audience through this fantastic new tool. Would you like to get your hands on this product now? Please contact your customer support representative at help@tritondigital.com or 770-919-9969 and request to participate in our Beta Launch.

Triton Digital’s Applications & Services Division would like to invite you to attend one of the following Winter Roadmap Presentations.  The digital landscape is evolving quickly, and Triton Digital is rapidly leading the way on enhancing existing products as well as releasing new offerings. Register now to learn more about the latest features and products we have released, as well as our upcoming product roadmap. Don’t miss out on this opportunity to discover even more ways to engage your digital audience.

While we encourage your active participation, we also recognize that your time is valuable and time conflicts may exist. As a result, we will make a recording available after the calls if you are not be able to attend either session. Should you have any questions, please feel free to contact us by email at help@tritondigital.com or by calling 877-TDM-WEB1.

The world is abuzz with “likes” and “commenting”, but do you really know how your audience is using Facebook? Do you have a Facebook strategy to help you grow your database?

These are some of the areas we recently explored with our national Facebook study.

With over 66K national responses, we asked some critical usage questions like:

• Have you ever “liked” a Facebook page to be part of a contest? National sample: 47.5% said yes

• How many hours a day do you spend on Facebook? National sample: 18.5% said 1 to 2 hours a day!

• Have you ever shared information about a contest or brand promotion with your friends on Facebook? National Sample: 31.8% said yes!

If you want to see how your market answered, go to: admin > reports > closed surveys > facebook survey.

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How You Can Use the Data
• Use the new “Get Social” module in your loyalty program to incentivize your audience to earn points for ‘likes’ for clients
• Pay attention to how much time your audience spends with Facebook daily and create a strategy to post relevant content more often
• Understand where your audience goes to get information updates most often
• Create on air and off air promotions that can help you leverage your biggest fans social streams to encourage like minded people to sample your brand

For more information on how to socialize your brand using your loyalty program and Facebook, email us at help@tritonloyalty.com

Using your polls and surveys module you can create and post questionnaires that help keep you in sync with the pulse of your audience.
With over 47K national responses here’s what we found in our first 2011 Holiday Shopping survey:
• 61.5% plan on spending less this year than last on gifts
• 26% plan on giving gift cards
• 22% will be looking at daily deals sites for discounts
• 52% plan on using cash instead of credit cards
• 51% still plan on giving to charity despite the current economic conditions
If you’re interested in seeing the full national survey CLICK HERE!

If you’re interested in looking at how your market responded, go to: admin > surveys > closed surveys > Holiday Survey.