TYC SERVICE DESK

ZoneAlarm user-Not able to surf Internet

noreply@blogger.com (TYC admin) — Thu, 17 Jul 2008 13:41:00 +0000

ZoneAlarm user-Not able to surf Internet

ZoneAlarm user not able to surf / access internet out of sudden, This happen on 9-july-08 , This could be due to your Computer had been updated, Microsoft KB951748. in this incident it affect Window XP and Window 2000 user .Window Vista no affected

The Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

If you are one of the user for above product, Please try the following, No need try to ping in Command prompt, because it will return Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

1.0 Please Open your ZoneAlarm

2.0 Click on Firewall

3.0 On Internet Zone Security , Adjust from “High to medium “

Please refer following picture below :

For Permanent solution Please Refer to ZoneAlarm

Window Xp Lost Password

noreply@blogger.com (TYC admin) — Mon, 16 Jun 2008 08:36:00 +0000

I received call from one of my friend, regarding his window xp had been lock, due to too many incorrect password attempt.

So In this condition, normally what you do is format your computer, or you will find some software on internet aand follow the instruction and save the program it in the removable drive and copy some file from your pc and sent back to them and the will respond to you in 2-3 days

I have an alternative way to do it, which is unlock the account in local user policy, this method will work when the computer administrator not set any password

1.0 Restart your computer
2.0 Press F8 to interrupt , and access safe mode
3.0 Login as administrator (not password is require)

4.0 Right click on my computer select manage
5.0 Expend the local user and group
6.0 Highlight user folder
6.0 Right click on the account and select properties
7.0 Untick the disable, if you forget the old password , you can set new want

So now you can restart your computer and try to login with you old password

NOTE This apply for computer, which not set password for administrator

Disk clean-up –hang, compress old file

noreply@blogger.com (TYC admin) — Mon, 16 Jun 2008 08:18:00 +0000

Disk clean-up –hang, compress old file

When performing disk clean up, my computer hang, I wait for 15 min it still the same, I restart my computer, it end hang up the same,

I try to find more information on Microsoft website, I found a related article which solve my computer problem

What I do is
To work around this problem, follow these steps:
1. Click Start, and then click Run.
2. Type regedit in the Open box, and then press ENTER.
3. Locate, and then click the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\VolumeCaches
4. On the File menu, click Export, and then click Desktop, type VolumeCaches in the File name box, and then click Save.

Note This step creates a backup of the VolumeCaches registry key. If you experience any problems after you complete the steps that are listed in this procedure, you can use this backup to restore the VolumeCaches key to its original state. To restore the key, double-click the VolumeCaches.reg file on your desktop, and then click Yes.
5. Expand the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\VolumeCaches
6. Delete the Compress old files registry key.
7. Quit Registry Editor
The above 7 step from :: http://support.microsoft.com/?kbid=812248

Window vista wireless adaptor had been “DISABLE”

noreply@blogger.com (TYC admin) — Sat, 14 Jun 2008 12:20:00 +0000

Window vista wireless adaptor had been “DISABLE”

On last week I do a few posting, related to window vista wireless connections issue, on this post, I will still continue posting for wireless connection issue - Window vista wireless adaptor had been “DISABLE”

I found out window vista, also user friendly too, window vista has a powerful feature to diagnose problem, when encounter any connection issue

From my experience, when I encounter any wireless network connection problem, my first action is to click on “diagnose why window can’t find any network “, most of the time after I diagnose, window will show the hint or it able to do repairing, in order to connect to network

On this post I already prepare a video on wireless adaptor has been disable, normally adaptor had been disable is due to we accidentally disable it or sometime is due to adaptor having problem will disable by itself, if you frequently getting this my advise, please get consult from your computer vendor

Let enjoy this video

Please feel free to give comment

Window vista command prompt – General Failure

noreply@blogger.com (TYC admin) — Fri, 13 Jun 2008 02:24:00 +0000

Window vista command prompt showing General Failure

In this post I would like to share with you regarding error message: GENERAL FAILURE, when you try to ping on command prompt, e.g. ping default gateway

e.g. 192.168.1.1 (depend on your default gateway)

Pinging 192.168.1.1 with 32 bytes of data:

General failure.
General failure.
General failure.
General failure.

Ping statistics for 10.10.3.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

When you received the above result, it some short like you network adapter is not working properly , no worry go further step which you can try to ping the loopback address: 127.0.0.1

127.0.0.1 -Loop back address that exists on every computer. For you to test whether you network adaptor is working?

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms ttl="128

Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

If you found that is working (Packets: Sent = 4, Received = 4, Lost = 0) means non-thing wrong with you network adapter.

This could be due to setting on the computer or software that you just install which not compatible

For my past experience, what I do is, I turn off my anti-virus then It work

anti-virus i'm using at the moment is McAfee- firewall

If you are using other anti-virus you also can temporary turn it off / temporary disable it , this is only to isolate whether this is due to anti-virus or not.

Remote Desktop- LOGMEIN

noreply@blogger.com (TYC admin) — Tue, 10 Jun 2008 07:50:00 +0000

Logmein, is a remote desktop software, which enable you to control your computer remotely from Outside [office, hotspots], as long as your PC is online

To use this software is extremely easy, and hassle free, this program not require you to perform any configuration on you router (port forwarding), it is only require you do install a small piece of software on your home pc , is only take you a few minutes

When you are outside, you just need go to logmein.com website, to sign with your email and password , select which computer you would like to remote control

Simple and easy way to you remote desktop

How to secure wireless connection

noreply@blogger.com (TYC admin) — Tue, 10 Jun 2008 07:13:00 +0000

How to secure wireless connection

How to make your wireless connection MORE secure, is disable broadcast SSID/ Disable AP broadcast, this means, on other pc not able to know / scan your SSID

Yourself also not able to see it, so on your own computer you need to manually add in your wireless setting like your SSID , Network key

For existing connection what you can do is, just tick on “connect even if the network in not broadcasting”

Start >> connect to >> your wireless name>> right click >> properties >> connection tab >> tick on “connect even if the network in not broadcasting”

For new computer you haven’t connect to this network before, you need to connect to wireless manually

Start >> connect to >> set up a connection or network >> manually connect to a wireless network >> feel in network information >> e.g wireless name /SSID, and your network key /security key/ passphrase , please do remember to tick on “connect even if the network in not broadcasting” and click on next … done

How to disable SSID broadcast, below are my router setting UNTICK on enable SSID Broadcast

Window Vista – Not Turn on wireless Capability

noreply@blogger.com (TYC admin) — Sun, 08 Jun 2008 12:41:00 +0000

Error message: “Turn on wireless Capability
This can be done by using a switch, which is usually found on front or side of the computer, or a function key combination “

This normally happen when window not able to detect the wireless capability on your computer, this could be due to
• Your wireless switch is not turn on
• Wireless adapter hang
• Wireless adapter not function

What you can do is
Try to turn on your wireless switch , it should be working , if you aware that the wireless switch is already turn on but still not working, try to restart your computer.

If after restart computer still not working you can either try to reinstall the wireless adapter driver or contact your computer vendor

The following video show how to troubleshot for not turn on wireless switch

Window Vista – Incorrect Setting in Wireless Connection Properties

noreply@blogger.com (TYC admin) — Sat, 07 Jun 2008 05:39:00 +0000

Window Vista – Incorrect Setting in Wireless Connection Properties

Error message:” The setting save on this computer for the network do not match the requirement of the network”

For my past experience, this error message happen due to the wireless properties, setting is not match with the router, support SECURITY, ENCRYPTION
Type

Please make sure, your modem supported SECURITY TYPE is [WEP , WPA] and the ENCRYPTION TYPE [WEP, NO] , in order for your computer to scan or detect the wireless signal , after set it correctly it should be working

Please refer to the following video, for further step, to changing wireless properties

Window Vista - Wireless - Connected with limited access Part 2

noreply@blogger.com (TYC admin) — Fri, 06 Jun 2008 02:45:00 +0000

Connected with limited access Part 2

If you found out the video 1 is not working for your case, please refer to part 2 video, this video will work for those already try to type in the correct WEP , NETWORK KEY , but still not able to get connected

This could be due to the prefer wireless list that you save not able to capture the new WEP, NETWORK KEY, you update or type in, that why you need to delete your prefer wireless name , and try to reconfigure your wireless connection

if it persist you can refer to your pc vendor for more assistance, this could be some issue on your wireless adaptor

Windown Vista Error wireless connection , Connected with Limited Access

noreply@blogger.com (TYC admin) — Thu, 05 Jun 2008 14:57:00 +0000

Window Vista - Error Message - Wireless connection
"Connected with Limited access"

While you see this message, most of the time you are not able to surf internet,
this due to your computer is not connected/communicate to your modem/router

This error happen most of the time is due to "NETWORK KEY , WEP OR SECURITY PHASE "
is not match
please refer to the following video on how update or change your new NETWORK KEY

connected with limited access (for vista)
limited or no connectivity (for XP)

how to identify "connected with limited access"

system try will showing the network connection icon, with [triangle with escalation mark]
command prompt - IPCONFIG" in IPV4 show IP address start with 169. 0.0

the above two example is the common symptom

Windown Vista - Configure Wireless Connection

noreply@blogger.com (TYC admin) — Wed, 04 Jun 2008 07:48:00 +0000

On this post will share with you all , is about configure wireless connection
if you use wireless connection before , this configuration will easy for you

Don't worry if you are first time user, actually it is easy as long as you do it correct
the most important thing before you configure wireless connection

Wireless name also know as SSID
Network key (XP)or Security phase (Vista)

Be sure , to turn on your computer wireless switch before you start configure
Below are the example video on how to configure wireless connection for vista

referring to video above the 2Wire888 is SSID or Network Name

Post You blog through email

noreply@blogger.com (TYC admin) — Wed, 04 Jun 2008 04:59:00 +0000

Post your mail through email