Twitter has announced 3 things in 2010 that are horribly under-discussed, under-valued, and under-experimented on from a brand marketing perspective. As a brand strategist, I’ve been spending a tremendous amount of time thinking about the effect of social technology on traditional web marketing strategies. Specifically, the opportunities opened by Twitter’s @anywhere platform and Facebook’s Open Graph are extremely interesting.

In the past few weeks, I’ve spent some time thinking about website and content strategy for one of our clients, and have been doing some research on this blog and other sites. As a component of this, I’ve added Facebook Like Buttons and @anywhere hovercards to this blog. Now it’s easier for you to see the social context and metadata of what I’m writing about.  :)

I’ll write more about this (both publicly and privately) in the future, but here’s some tips on things to check out from Twitter, these implications of these 3 new products on the Brand Marketing ecosystem are large — folks in Retail and CPG should pay extra attention.

• @anywhere – pull in twitter account context on a traditional website
• Promoted Tweets – advertised next to contextually related search queries on Twitter Search
• @earlybird – scarcity deals for consumers (in the same vein as Groupon)

I wrote about @earlybird’s launch on our Company blog, so go learn more about it here: http://blog.involver.com/2010/07/the-earlybird-gets-the-worm/

I have a serious problem with how I find, attend to, curate, add to, and finally, publish information. Here’s my basic flow today:

• I use Facebook, Twitter, RSS, email and web-browsing to find interesting items.
• Then I use Google Reader Shared Items, Twitter Starred Items, Facebook Likes, Instapaper, Delicious, and Tumblr Likes to store the things that get my attention.
• Finally I publish a subset of those to 2 Tumblr Blogs, Twitter, Facebook, and this blog to capture ideas and share what I find interesting
• I’d like to review everything from a certain time period and collect the best ones for sending in an email (and I’d love a tool to help judge which in that mountain of sources got the most reaction from the world).

This is broken I need help in fixing this, and it could be helped by a very simple workflow tool.

I’d also like whatever tools I use to collect items that get my attention to add a data layer that I can use to make interesting connections later (example: tags in delicious).  Taxonomies and codification is good because it helps me understand the information better, however, I need to understand how I’m going to reference that taxonomy later if I’m expected to keep it up manually.

How many people have this problem? Is there a niche market product for this serving bloggers/journalists/intellectuals here?  What would a well-built “publishing workflow management for teams of 1″ look like?

Anyone wanna ruminate on this one with me?  I have several ideas.

I’m fascinated by people and companies who benefit from good content creation to support non-content business objectives:

• Fred Wilson, Chris Dixon, and Mark Suster have materially changed the trajectory of their career by embracing blogging.
• Venturehacks and Tim Ferriss created great evergreen content and collected niche audiences of the impressive people.
• Mint.com leveraged blog content + SEO to drive user adoption (sold to Intuit, 170 million).
• Ramit Sethi and others do an incredible job of writing and sending email (and getting people to signup for emails).

All the blogs above are entities with clear revenue-generating goals, which means they must nail both content and distribution strategies.  My blog doesn’t have such a purpose now, so I don’t have to think as hard about distribution.  I get benefit from blogging (see why I blog), but the primary goal is self-improvement and self-training. Basically I find that sharing my ideas in public makes it easier to:

1. Define my ideas more concretely
2. Reference my ideas in a scalable manner
3. Remember ideas later

The person who accomplishes this best, to my knowledge, is Ben Casnocha. He always shares interesting notes, on diverse topics, in manageable chunks — and he’s a more interesting person for it. I bet if you asked Ben, the discipline of posting frequent, keeps him sharp when he’s consuming content.  It certainly helps me be an active listener if I think I’ll have to recap or explain something.

In the interest of sharing more ideas, faster, I’m going to steal a post format from Ben.  Basically, I’m going to aim for shorter posts that describe more condensed amounts of thinking.  I will then close out that post and if there are any fascinating little idea treats that are worth sharing, I’ll attach them after 3 hash-tags at the bottom of the post. Observe…

###  Treats ###

*  I respect Caterina Fake (co-founder of Flickr and Hunch) a lot. Her blog is an infrequently updated must read. I recently tweeted that I thought Hunch was the most important longterm information base.  I discovered yesterday that Caterina Fake retweeted it.  Around the same time I tweeted a product idea for Quora. Charlie Cheever responded.  This is a one-time interaction with someone who might be fascinating to have a coffee with at some point, and it happens 1-3 times a month. I’m curious how to turn these interactions into something where I can open the door to further interaction and allow both them and I to judge whether there might be mutual value in connecting any further.  I have some theories I’ll be testing (offering to expand on initial idea in a 5-10min phone call, ask for email to follow-up with concise expansion of idea, ask for reaction to another idea I post on twitter or on my blog), but I’m open to suggestions.

* I’m interested in content marketing that allows for reader response, because I think it’s the best (read: fastest, cheapest, most effective) way of establishing credibility/thought-leadership in a field.  It’s unique in that it creates a relationship with the consumer of information and allows them to feel connected with you and the topic. That relationship is the key thing missing from most other markers of credibility (tv/print interviews, book writing, etc).

* I’m surprised blog tools don’t exist that integrate “activity elsewhere” into an appended item to your blog post. Would be fairly simple to aggregate a friend-feed style feed at the bottom of a post, time date it to include only the info since your last post, and create both a contextual record attached to the post and a database record allowing you to own (or at least recreate) all the data you’re publishing/sharing on social services.

Good social media marketing is reliant on frequent, short, and shareable/shareworthy content posting. This is because content is how you get people to move through the brand engagement funnel.

When I was speaking at the AMA a few weeks ago, my co-presentor and I prepared the following social marketing funnel:

Here’s the phase definitions:

1. Unknown — the person is unfamiliar with your brand on social networks
2. Attention — you do something that catches the attention of the person
3. Line of Engagement — if your attention gathering event (or events) got a good reception, your audience will subscribe for more.
4. Relationship — this is where users are encouraged to begin to moving through the “brand engagement funnel” by taking increasingly more brand friendly actions.
5. Line of Trust — Once a user has learned through experience to trust you, then they will be more likely to convert into paying customers and/or serve as a brand ambassador.
6. Advocacy — User will create value for you through buying something ($$$) or telling their friends (NPS).

Getting someone’s attention might require something more stunty then content, but once someone has passed the line of engagement, and is starting to move through the engagement funnel, the best way to convert that person is simple: keep good quality messaging coming. Those messages should be short (<255 characters), contain engaging content, and be something that your users either a) viscerally enjoy (game) or b) will get credit from their friends for finding (utility).

Email me for more info or with your thoughts on the issue.  willis.tyler@gmail.com

###  Unrelated:
* I’m struggling with a “Personal CRM” problem — remembering to stay in touch with people in my network during a fast-growth phase of a company is very difficult. Do you have any recommendations for a system or piece of software to solve this issue?

* The act of codifying information as I discover it helps me think more concretely about it’s value to myself and to others. I’d love a contact system and a bookmarking system that used game mechanics and public comparison to force me to codify links and people for proper future finding. Right now I codify many interesting web pages at http://www.delicious.com/tylerwillis

By the way:
I’ve refreshed the design here. It’s subtle, but I cleaned up the sidebars, removed some legacy javascript code that was slowing down the site, and added some recent speaking engagements to the site. Hope you enjoy it!

I’m a big fan of Obama, and have publicly supported him on this blog several times. I think, by in large, he’s done a great job of managing the presidency and engaging in traditional politics — which is, in my opinion, his biggest (and most annoying) failure.

Obama stopped mobilizing his supporters when he took office. His email database, SMS database, and social lists have been relegated to un-targeted and 2nd-rate messages. Used effectively, those tools could have been extremely powerful tools in Obama’s push for agenda items like healthcare.  It would have galvanized and involved a broad audience of people, which would have made the public view of the debate more of a citizen v. citizen issue.

This would have been messier. It might have even cost us healthcare reform. But if Obama pushed his main agenda points by proxy through millions of supporters who signed up to be involved (email/SMS/social), it would have ushered in an age of consistent engagement by forcing the other side to engage their base similarly.

Obama could have created a legacy of being the man who brought the public back into the fold, who engaged the common man more than once a term. That’s one of the many reasons I voted for him — because he represented that promise.  Instead, you hear that “Social Media in the Age of Obama” is all about how this marketing channel is changing campaigning.  Trust me, that wasn’t the part of the process that needed better engagement tools.

I had lunch with a buddy last week and he asked me what I thought Facebook would do about mobile location. I told him that I had no idea, but that I know what I’d do in their place. So on my flight home, I wrote this, intending to email it around – but, since the talented MG wrote about Facebook’s location plans on TechCrunch today – I thought this might be interesting to more people. It sounds like Facebook isn’t taking the route I lay-out below; I’m excited to see what they do instead!  If you want to read about Facebook’s actual strategy, check out MG’s article linked above and Ian Schafer’s article in AdAge today: How Facebook’s Geo-Networking Plans Will Change Everything.

Facebook has ~500 Million users and an interest in getting data they can target advertisements against. This gives them a very good reason to get into the location game. However, competing directly with the likes of GoWalla or FourSquare seems an inefficient way to complete this goal. Their goals are two-fold: creating an experience users love and collecting good data that advertisers can use to more effectively target their ads.

There are four things Facebook could do together in order to accomplish this:

1. Incentivize mobile location companies to tie location data to a user’s Facebook profile and to share that data back to the network.
2. Create a compelling experience for users around location data that’s complementary to other mobile location players.
3. Turn user check-in locations into targeting data available for advertisers.
4. Sell ads targeted to passive users (Brand Advertising) while letting mobile location companies sell ads that target users involved in a direct experience (Direct Response).

I think each one of these steps requires a decent amount of space to properly detail (which I hope to sit down and do at some point), so for now I’ll paint in broad strokes.  Companies like GoWalla and Foursquare are quickly acquiring new users, but their biggest need is generating more users. Location is a network effects business, effectively making this a heads-up, winner take-all battle.

Incentivize Data Sharing

Companies are already using Broadcast networks like Twitter and Facebook – MyTown (another player in the space) rapidly grew to 1.5M users using viral channels on Facebook. Solid utilization of Facebook could give a location player an advantage in the war for users. If Facebook built a complementary business around location that helped those companies increase adoption, it’s likely many of them would take it (and give Facebook access to its location data).

Create a Compelling Experience

Facebook isn’t going to mess-up the user experience in order to unlock an additive amount of advertiser value – but getting location sharing right represents a serious improvement to user’s lives. Here’s how they could do that:

1. Create a data point about a user that represented their most-recent location (call this: “Location Status”).
2. Allow users to update using standards status update with special syntax: (i.e. “I’m at” @[Location] [contextual information])
   • Also allow users to connect with a service to update this (i.e. let GoWalla update my fb location)
3. Surface Location Status in proper ways on the site (box on profile, stream updates, mobile subscriptions)

Facebook should protect the UX and Privacy settings in order to stop malicious platform applications use this data, and each user should get full control over how they share location (on profile, in newsfeed, and/or allowing friends to subscribe to — or request subscription to — mobile updates) as well as who to share it with (allowed applications and friend lists).

The location status update should include prominent reference to the update source, which would create a viral distribution channel to act as an incentive for location services to encourage users to allow them to write to the location status. Facebook could clearly communicate their strategy re: competition and hopefully win the trust of location players — Location Services are invested in several things:

1. Building great user experiences around checking-in
2. Creating databases to turn machine co-ordinates into user recognizable locations.
3. Addictive mechanics to keep users coming back

These companies could easily compete against the “Location Status Update” user experience provided by Facebook, and own the check-in. As long as Facebook clearly indicated that they’d prefer third parties owning the check-in (and having a direct relationship with the user), Location Service companies can decide for themselves whether the additional viral channels is worth sharing data with Facebook (a competitor in ad dollars)

My guess is most will do so because user adoption benefits them in such a competitive market, but some won’t because they don’t like sharing valuable/proprietary data with Facebook.  Facebook gets data for enabling the growth of partners, and users have an easier way to share location and connect with friends.

Turn check-ins into targeting data

This would let Facebook know a place’s name and location on a map from the check-in – but they have to invest in creating advertiser context. If they know I check into “Epicenter Cafe” on foursquare, Facebook has to figure out what that says about me that advertisers might want to target against. Here are some examples of valuable targeting criteria you could extract from check-ins:

• City/Neighboorhood
• Category of establishment
• Social Graph Representation (does that location have a facebook page, for example).
• Etc.

Two different advertisements

Facebook’s ads are setup well to be persistent and targeted rather then presented in direct context – so they’ll enable those demand-gen type of advertising programs.  Location services can focus on highly engaging and contextual monetization programs (like sponsored badges, loyalty programs with establishments, geo-targeted offers, etc.).

Taking this into account, it’s likely that Facebook could exist peacefully with several different location services. It’s likely that those players would be either focused on loyalty programs (huge market) or be smaller companies. It’s also worth noting that

Worth Noting:

• The Zynga/Facebook fight going on right now is the biggest danger to announcing a program like this.
• Foursquare, in particular, would likely be very unhappy about this, With their fundraising and valuation they would have a hard time justifying giving data away to a potential competitor for location based ad programs, yet they can’t afford to fall behind in user adoption  for their product.
• Presence was the coolest thing at F8 – the folks that put that together have already shown you some of the amazing things that could be the early version of the location status update formats. If Facebook wanted to go this alone, they could be VERY competitive, but I think they don’t need to use the resources for this.
• Facebook looks like it wants to go head-to-head with check-in services. Facebook wants to encourage every user on their service to be a mobile user (mobile users are more active and less likely to leave), this alone may be enough of a driver to launch their own check-in service. As well, they may want to extract more advertiser value and try to launch a contextual advertising offering at the point of check-in.

There’s a new “blog” I’ve just discovered and I’m a big fan of it — but you can’t subscribe to it in google reader, it’s only on Quora.

I recently read an answer on Quora to the question, “what have been your most important life lessons?”  The author of this answer echoed a lesson I’d recently learned (namely that we often misread another person’s insecurity as signs they don’t like us, and this harms our ability to deepen relationships). He made his point in a compelling way and also added two ideas that I hadn’t considered. The author was  thoughtful and thought provoking across the board. I was really impressed with Jack Stahl and subscribed to his answers.

Stahl’s answers on quora have been a pleasure to read, his content is fantastic. I enjoy them in the same way I enjoy my must-read/high priority blogs (like A VC, chris dixon, Venture Hacks and Both Sides of the Table). Interestingly, I don’t think Stahl has a blog, and even if he did, I’m not sure I would have a found it without Quora, unless he had invested in creating distribution. This got me thinking, maybe, when we look at Quora, we are looking at a pretty effective personal blogging platform.

Generally, personal bloggers are people that want to share ideas, influence public opinion, get feedback on their thoughts, and earn reputation. In order to be a successful personal blogger, you must do two things really well:

1. Create amazing content that make people better for reading it.
2. Get that information in front of your target audience (generally, the people who can do something after being empowered by your content).

Quora makes it easier to solve these issues for personal bloggers focused on consumer internet startups. The community there contains some of the most prolific investors, entrepreneurs, and thinkers who have shaped, and are still shaping, the way humans interact with the web. Those people are telling the service what questions they have, what questions they find interesting, and what answers they have to offer. That directly affects those two blogging musts:

1. The site tells you what topics are worth tackling, by letting you know what thought-leaders and really smart people think are good questions. You are looking to answer questions with high activity and/or high number of followers.
2. Answered questions get exposed in the feed to people following that topic, leading to distribution and exposure to new people you don’t have to build a relationship with prior to them engaging. Traditional blogging relies on SEO/SEM/Social/etc. (extra work from the author) to get people there.

If Quora is able to repeat their success in attracting the best and brightest in new niche communities (their biggest challenge, but one they have successfully solved once), it could serve as the tool of choice for learning about new issues as well as demonstrating and sharing your expertise. It has some similarities to Twitter or Tumblr on this front, as it could be a great complement to hardcore blogging or complete replacement for lightweight blogging.

Quora lets interesting people focus on creating answers and expressing their opinions, which is all I care about as a reader.

That’s one reason I love Quora, why do you love quora? Answer that question here.

A broader take on Quora

Quora is a new startup, founded by talented ex-facebookers, which is currently the topic of much discussion and investor lust. It is a Q&A based product that has done a great job of getting intelligent people asking and answering questions.

I am not a Quora power-user, but I do spend a few hours a week on the service consuming information, and actively contribute when I feel I have something to add. It’s a fantastic product/service that I’ve used to learn a lot of great information. If the Quora elevator pitch sounds like Yahoo Answers, it’s not. The difference is that Quora has done a damn good job of getting the right users to date and building tools that encourage them to participate.

Yahoo Answers (and similar services from that era) thought of themselves as platforms for users to find someone willing to answer or research on their behalf — this did a good job of getting mediocre to bad people involved in answering questions, usually for some reputation or monetary benefit. In contrast, Quora aggregates people around interesting questions and lets experts contribute as questions get traction. I think this is because Quora positions itself far differently from the find a decent answerer or researcher, here’s a quote from a Quora founder on how they think about the product’s value proposition:

I don’t think it’s any one thing, but it’s a bunch of little things. Part of it is the right audience. Instead of just Q&A, we think about this as blogging. Some people call it inverse blogging or reverse blogging. When you write a blog post, you write to your audience. When you write on TechCrunch, you know that these people are expecting techie news about startups.

When you come to a question page on Quora and it’s blank there are a bunch of people waiting for the answer. An expert will look at it and say “there’s an audience here and I know exactly what they want to hear. And I actually know about this stuff, or know enough to research and produce a really interesting piece of content, and it’s going to go to the perfectly targeted audience who opted in to hearing about this.”

The product reflects this view, questions are never really finalized or answered, they are simply active or not. The fact that each answer contains the ability to suggest edits, and that each question has a wiki summary are two components of this shining through. The feed structure is effective at effectively reflecting how active a question is and encourages engagement (and re-engagement) with answers to the most interesting questions.

I’m planning on posting a deeper look at why Quora might be a better blogging platform later this week, which is one of the reasons I love the service. I may also look at some other interesting use cases. If you’d like to help me (and others!) learn more about what makes Quora special, Answer “Why do you love Quora” as a question on the site. If you need an invite, let me know in the comments.

*Fun Question: Replace Yahoo Answers in paragraph three above with Mahalo Answers, does the analogy still work?

I read an interesting article on USA Today’s website: “Some ditch social networks to reclaim time, privacy”

The reporting is on the trend of more and more people quitting social networks.  What spoke to me most is how much of a minority opinion this was. Here’s a quote:

Lucca, Italy-based Seppukoo helped 20,000 people erase themselves from Facebook after the site launched last fall. Two-month-old Web 2.0 Suicide Machine — where a noose dangles near a ticker tracking the digital mayhem (“181,898 friends have been unfriended, 329,908 tweets removed”) — has been used by 2,600 people. Thousands more are waiting to be accommodated by the site’s small server, says Walter Langelaar, 32, one of three programmers who created the “art project” for Moddr, a media lab in Rotterdam, the Netherlands.

20,000 people?

2,600 people?

Facebook has 400 Million active users. Twitter is in the mid 8-digits. Myspace is in the hundreds of millions.

With more users, you’ll have more attrition — I don’t think the “trend” being reported here is much to think about. Facebook has maintained incredible user-activation (50% of it’s users log-in daily). The examples in the article are clearly  from a minority.

My friend Ben Casnocha posted yesterday about privacy, RIP Privacy and Identiy Synthesis on the Web.  It’s a good read, and I would wager he would agree with my statements above, especially given his statement that: “many users do not understand how their personal information is tracked and displayed. But I do not think the majority mainstream users of any age care and I think no young people care. Young people will soon replace old people.”

Ben and I may be buying slinkys on this one, but the privacy argument is becoming moot.  Here’s my outlook:

1. There are still large risks associated with giving up privacy, but far fewer than decades past.
2. Our culture is clearly headed to sharing more, not less, information.

Bottom Line:  Privacy is dying. We are wasting our time trying to save it. Instead, let’s make the world safer for those who are living out in the open — because pretty soon, the majority of us will be.

It sounds radical, and full of the brashness of youth, but… I’m pretty sure it’s correct. I think that message needs to be spread wide and far. And I don’t just mean removing the risk to US Citizens like those profiled in USA Today above, I mean protesters in Iran. As Jonathan Zittrain noticed in a talk I attended last year, Iran could pretty easily/cheeply use Amazon Mechanical Turk to identify and persecute dissidents (starts at 32:45).  The safety of privacy will increasingly be an illusion that can be destroyed almost at-will by those with real power.

You want that in twitter friendly length?  No problem. Put this in your pipe and tweet it:

“Focus on making the world safer for living without privacy — soon, you won’t have any left.” /via @tylerwillis  http://bit.ly/bOdSSN

I’m a big fan of Paul Buchheit, the guy coined “Don’t be evil” and created both Gmail and Friendfeed. Now he’s working at Facebook, cooking up exciting things I’m sure.  He’s wrote a post about product design, using the iPod, iPad and Gmail as examples today. It’s a great read if you’re thinking about how to build a new product.  It is required reading for all entrepreneurs.

He thinks about the iPad similarly to me, which makes me pretty excited — when smart people come to the same conclusion as you entirely separately, you are on to something; and Paul is very, very smart.  I’m humbled and excited.  Here are excerpts from our two posts, back to back:

Here’s what I wrote:

The most impressive innovation, and the one that truly makes Ambient Computing possible, was the A4 chip.  That chip is at the hart of the new devices speed and responsiveness. While, I hope this new chip design extends to the iPhone in the future, it currently, makes the iPad capable of near-instant boot and it empowers applications to be incredibly responsive.  It removes all of the experience associated with computing other than getting into your desired program and completing your goal.

If Apple has built a machine that almost entirely removes the starting cost of completing an action on a traditional computer (which, even in good scenarios, often takes 20-30 seconds on non apple machines), then it has created a machine that’s much more capable of capturing cognitive inspiration from it’s owner – making you, as the user, more likely to act on your ideas.  Apple is already good at this (going from sleep/closed to working on a new macbook is generally a sub-10 second proposition), but carrying a laptop with you everywhere is a nuisance, and pulling a computer out of your bag for a 1 minute task in most situations is awkward (and often rude). Smartphones already handle these issues well, but they are generally sluggish and unreliable for anything but the simplest tasks.

…

If I was Scott Forstall, I’d be focused on empowering applications that resonate heavily with this crowd:  cookbooks come to mind, board games also, news/photos/communication will be killer (and already are on the machine), what else?

Here’s Paul’s take:

So where does this leave the iPad, with it’s lack of process managers, file managers, window managers, and all the other “missing” junk? I’m not sure, but one thing I’ve noticed is that I spend more time browsing the web from my iPhone than from my laptop. I’m not entirely sure why, but part of it is the simplicity. My iPhone is ready to use in under 1/2 second, while my laptop always takes at least a few seconds to wake up, and then there’s a bunch of stuff going on that distracts me. The iPhone is a simple appliance that I use without a second thought, but my laptop feels like a complex machine that causes me to pause and consider if it’s worth the effort right now. The downside of the iPhone is that it’s small and slow (though the smallness is certainly a feature as well). That alone guarantees that I’ll buy one to leave sitting next to the couch, but I’m kind of atypical.

Ultimately, the real value of this device will be in the new things that people do once they have a fast, simple, and sharable internet window sitting around. At home we’ll casually browse the web, share photos (in person), and play board games (Bret’s idea — very compelling)…