I received a newsletter today from a gentleman who I have worked with in the past, Dr. Alan Zimmerman. Dr. Zimmerman is a well known business consultant who specializes in managing change and communications skills. I presented with him at a conference in France many years ago and was proud to share the stage with him.
His newsletter started with a great quote, "The only person that likes change is the baby with a wet diaper". After a chuckle and a nod of agreement (it's been a while since I was the "Change-er" or the "Change-ee"), I thought a little about the statement and questioned the validity. Is it true, are there ever other circumstances when people enjoy change?
Think about it, everytime you make a sale you create change. When someone buys something new or different from what they have been buying it requires change. When someone buys something it often requires them to change the way they work. Human beings are creatures of habit and fundamentally resist change, it's part of what makes "selling" so challenging. So, initially I agreed with the statement.
However ,the more I thought about it I realized that although change is always uncomfortable there are many things I have purchased that required me to change but after the initial discomfort I have been absolutley thrilled about. I believe the same is true about your prospect and believe that the quickest way to "making a sale" is to find out what, in terms of their current situation, would they like to change. Change is much more acceptable when your contact is not "comfortable" with their current conditions.
Our selling model suggests that in order for you to be successful in sales you need to find out what would "motivate" your prospect/customer to change. Just like the "baby in the wet diaper", people don't mind changing when they believe that the discomfort of change will be outweighed by the benefits of their new outcome. That's why questions about "what they might want to change" can be so valuable to us. If you can find out what they would like to change about their current situation, and if the decision to not change causes "discomfort/pain" then change should be welcome.
Rather than having the fear or discomfort of change create resistance to work against... use it as a tool to create momentum in your favor. Ask people questions like:
What is it about what you use now that you would like to see work better?
Why would you want to change from the way you do things now?
Why would you want to look for a new source of supply?
What is it about the way you work now that you would like to see improved?
Answers to these questions help them to create their own reasons for change and it will become leverage instead of resistance! Think more about what your prospect would like to change than what you would like to sell and you'll make a lot more sales!
A few months ago (July), a good friend of mine shared with me that he had one of the biggest deals ever done by his company "on the tee". It was a monster, that would not only "make his year" but catapult him into "company sales history". It would take a lot of work, but in the end, be well worth it and provide the best commission year of his career. I was excited for him but worried that he might be "seduced" by the big deal and lulled into complacency. I asked how the rest of his territory was looking and he suggested "with this one in the bag I don't need anything else!" I bit my tongue and rather than risk our friendship kept my mouth shut.
Unfortunately, I've heard this story too many times and it almost always results in disappointment. First, our ego gets in the way and we are "seduced" by the notoriety we will receive when we land "the big one". Not to mention the ego strokes we get at the water cooler while bragging about the "mother of all deals". Second, it is human nature to think, with this big one on the line, we really won't have to worry about the little ones and it lulls us into a false sense of security and complacency. "I'm a big hitter now, why would I want to worry about all that little stuff? Besides, it's just as easy to close a big one rather than 10 little ones and takes less time.
So, what happens is we focus all of our attention on getting the big one to the exclusion of the little ones. In the end, what ever results occur, we're disappointed. Think about it... what are the possible outcomes?
1. You get the deal, make your year and after the celebration realize that your pipeline for the
next year is empty!
2. You don't get the deal (ouch!), and not only are you in trouble for this year, but that pipeline
for next year is still empty. Even if the deal comes in Q-1, you're in trouble.
3. The deal gets delayed, you look bad for the year, your first quarter stinks, you get fired and
your replacement comes in and gets paid when the big deal closes (talk about adding insult to
injury)! But, they buy you dinner and say thanks!
So, what do we learn? Selling is a numbers game that demands consistency and discipline... you have to be active and make calls. As much as you might be "seduced" into thinking you have found an easy way... sorry, there is no easy way. As soon as you think "you've beaten the bank" or "fixed the game" think again, there are no short cuts or replacements for consistent activity. To be seduced by the big deal and thinking that you have found your way out of "the numbers game" is a mirage. Simply put, sales success is tied to activity and thinking otherwise is suicide!
I just spoke with my friend and asked how the "big deal" was going. All I needed to hear was "well it's kind of a long story..." and I already knew what he was about to tell me. Is the story about to be re-written by you?
Action Step: Create an activity plan for yourself with a daily call goal. Don't let a day go by that does not include activity designed to make sales. If you find yourself with to many opportunities, we can handle that! We'll teach you to close early and relish in abundance! But don't get behind the eight ball and think you can stop calling just because you've been "seduced by the big one!"