tag:typepad.com,2003:weblog-312805 2012-02-08T12:18:44-08:00 Welcome to the IT service catalog blog and community. This blog and its LinkedIn community are dedicated to the creation, sharing and distribution of Service Catalog and Service Portfolio best practices, ideas and other IT Service Management topics. TypePad tag:typepad.com,2003:post-6a00d8341e753453ef016761fd3d16970b 2012-02-08T12:18:44-08:00 2012-02-08T12:18:44-08:00 Rodrigo Flores Next week is Cloud Connect in Santa Clara and Cisco's Cloud Software group will have a big presence. While we have plenty to talk about on how Cisco is helping customers build their cloud, we also want to listen to our customers plans and needs. We are bringing some of our engineers and architects so you can engage directly with... <p><a href="http://feedads.g.doubleclick.net/~a/I30XFEJVGMB7sYDmCCi9fn_2czY/0/da"><img src="http://feedads.g.doubleclick.net/~a/I30XFEJVGMB7sYDmCCi9fn_2czY/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/I30XFEJVGMB7sYDmCCi9fn_2czY/1/da"><img src="http://feedads.g.doubleclick.net/~a/I30XFEJVGMB7sYDmCCi9fn_2czY/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2012/02/next-week-is-cloud-connect-in-santa-clara-and-ciscos-cloud-software-group-will-have-a-big-presence-while-we-have-plenty-to.html tag:typepad.com,2003:post-6a00d8341e753453ef01675f00e21e970b 2011-12-19T13:05:25-08:00 2011-12-19T13:05:25-08:00 Rodrigo Flores This quote is an accurate representation of the benefits people implementing cloud self-service and automation get. Faster response time to service requests is the top process automation impact, cited by 25% of tech pros surveyed who have fully deployed process automation tools. Others cited reduced errors and shifting staff to new activities--which means freeing IT to focus on higher-value projects.... <p><a href="http://feedads.g.doubleclick.net/~a/3dlAc3pJwfyqGPfF6VQxfuK3t-g/0/da"><img src="http://feedads.g.doubleclick.net/~a/3dlAc3pJwfyqGPfF6VQxfuK3t-g/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/3dlAc3pJwfyqGPfF6VQxfuK3t-g/1/da"><img src="http://feedads.g.doubleclick.net/~a/3dlAc3pJwfyqGPfF6VQxfuK3t-g/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2011/12/reading-data-center-automation-why-its-time-to-move-hardware-data-centers-informationweek.html tag:typepad.com,2003:post-6a00d8341e753453ef0162fc304874970d 2011-11-17T13:55:50-08:00 2012-01-09T19:48:22-08:00 Rodrigo Flores Self-service should not be an after-thought in cloud projects, it's the beginning of the journey. Self-service drives the standardization of offerings and reduces the labor costs that arise from designing, specifying, ordering, procuring, and configuring computing, storage and network resources on custom basis. This standardization and automation also applies to application components, security and network services such as LDAP, DNS,... <p><a href="http://feedads.g.doubleclick.net/~a/-Cng2yh6cMRy52Wl9o1BYOQr5JM/0/da"><img src="http://feedads.g.doubleclick.net/~a/-Cng2yh6cMRy52Wl9o1BYOQr5JM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/-Cng2yh6cMRy52Wl9o1BYOQr5JM/1/da"><img src="http://feedads.g.doubleclick.net/~a/-Cng2yh6cMRy52Wl9o1BYOQr5JM/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2011/11/how-to-ruin-a-cloud-implementation-step-1-leave-self-service-for-last.html