tag:typepad.com,2003:weblog-312805 2009-11-13T08:56:00-08:00 Welcome to the IT service catalog blog and community. This blog and its LinkedIn community are dedicated to the creation, sharing and distribution of Service Catalog and Service Portfolio best practices, ideas and other IT Service Management topics. TypePad tag:typepad.com,2003:post-6a00d8341e753453ef0128758ebe29970c 2009-11-13T08:56:00-08:00 2009-11-13T08:56:00-08:00 RodrigoFlores I got this e-mail from one of my colleagues and I thought I'd share it. I’m seeing more and more on self-service IT for the enterprise – as one of the key IT trends for 2010. It’s a great message for newScale and our “IT storefront” positioning for the data center and the desktop, driven by both the consumerization of... <p><a href="http://feedads.g.doubleclick.net/~a/LDPhGVCnoJZgbVujDuicCLElpu4/0/da"><img src="http://feedads.g.doubleclick.net/~a/LDPhGVCnoJZgbVujDuicCLElpu4/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/LDPhGVCnoJZgbVujDuicCLElpu4/1/da"><img src="http://feedads.g.doubleclick.net/~a/LDPhGVCnoJZgbVujDuicCLElpu4/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/michael-dell-making-it-wicked-easy-for-the-consumer-of-it-to-consume-itil-cloud.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a68b7690970c 2009-11-11T11:36:00-08:00 2009-11-10T14:51:35-08:00 RodrigoFlores I've been meaning to write about the new Forrester report on service catalog, "Service Catalog — Your Prerequisite For Effective IT Service Management." First, I'm really glad to see this category getting some love from Forrester, so my thanks. The report makes a nice distinction on the need to establish a Front Office of IT that works on the priorities... <p><a href="http://feedads.g.doubleclick.net/~a/4lKZu8ogoYeFwyZt_NgllC3QhI0/0/da"><img src="http://feedads.g.doubleclick.net/~a/4lKZu8ogoYeFwyZt_NgllC3QhI0/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/4lKZu8ogoYeFwyZt_NgllC3QhI0/1/da"><img src="http://feedads.g.doubleclick.net/~a/4lKZu8ogoYeFwyZt_NgllC3QhI0/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/service-catalog-your-prerequisite-for-effective-it-service-management-by-evelyn-hubbert-glenn-odonnell---forrester-rese.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a6794c80970b 2009-11-11T09:23:12-08:00 2009-11-11T09:23:12-08:00 RodrigoFlores At itsmf UK and US, APMG, the ITIL certification authority, launched the official certification for service catalog practitioners. I couldn't be there, but my colleagues were there and a short movie was filmed. Here it is for your enjoyment. Service Catalog: The movie <p><a href="http://feedads.g.doubleclick.net/~a/l_VfE5sorMdDysF9GOvQ8UxTIlw/0/da"><img src="http://feedads.g.doubleclick.net/~a/l_VfE5sorMdDysF9GOvQ8UxTIlw/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/l_VfE5sorMdDysF9GOvQ8UxTIlw/1/da"><img src="http://feedads.g.doubleclick.net/~a/l_VfE5sorMdDysF9GOvQ8UxTIlw/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/service-catalogue-the-movie-itil-itsm.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a66bdb21970b 2009-11-10T08:45:00-08:00 2009-11-09T16:51:18-08:00 RodrigoFlores Brenda Michelson at elemental cloud computing/a&gt; drew my attention to a Mckinsey Premium Report, "Time to raise CIO's game." “Since the downturn began, many CIOs have scrambled to control costs by delaying investments where possible and pushing service providers to cut prices. Some CEOs are raising cash through the sale and leaseback of assets such as data centers. But as... <p><a href="http://feedads.g.doubleclick.net/~a/UT3YXBuodkYuaV1zFsb008fPZGQ/0/da"><img src="http://feedads.g.doubleclick.net/~a/UT3YXBuodkYuaV1zFsb008fPZGQ/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/UT3YXBuodkYuaV1zFsb008fPZGQ/1/da"><img src="http://feedads.g.doubleclick.net/~a/UT3YXBuodkYuaV1zFsb008fPZGQ/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/stark-choice-do-nothing-and-fail-or-move-to-a-variable-demand-driven-model-cloud.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a66bbf96970b 2009-11-09T16:31:17-08:00 2009-11-09T16:31:17-08:00 RodrigoFlores Seems that even Microsoft is getting religion. SAN FRANCISCO (Dow Jones)--Corporate customers are switching to "cloud"-based technology more rapidly than Microsoft Corp. (MSFT) expected, a senior executive at the company said Monday. "People are embracing cloud computing faster than we anticipated," Stephen Elop, who heads Microsoft's business division - which includes the ubiquitous Office tools - said in an interview.... <p><a href="http://feedads.g.doubleclick.net/~a/VusoCBTsntftUyGjrVLa1PHa6ZU/0/da"><img src="http://feedads.g.doubleclick.net/~a/VusoCBTsntftUyGjrVLa1PHa6ZU/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/VusoCBTsntftUyGjrVLa1PHa6ZU/1/da"><img src="http://feedads.g.doubleclick.net/~a/VusoCBTsntftUyGjrVLa1PHa6ZU/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/cloud-computing-arriving-faster.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a657ce2f970b 2009-11-05T12:53:08-08:00 2009-11-05T14:36:40-08:00 RodrigoFlores Yesterday we launched our hosted free trial. Over the next few postings, I want to enrich the discussion of service catalog beyond the static documentation and talk about how newScale customers work with a service catalogs. Component Services comprise the most common service requests, technical and subscription services used or consumed by a larger Service Offering. Componentization, sometimes called Service... <p><a href="http://feedads.g.doubleclick.net/~a/OOwsny1apcrLUBCkvlCgvMBc1FU/0/da"><img src="http://feedads.g.doubleclick.net/~a/OOwsny1apcrLUBCkvlCgvMBc1FU/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/OOwsny1apcrLUBCkvlCgvMBc1FU/1/da"><img src="http://feedads.g.doubleclick.net/~a/OOwsny1apcrLUBCkvlCgvMBc1FU/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/using-component-services-in-your-service-catalog.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a6a9d601970c 2009-11-04T15:28:23-08:00 2009-11-04T15:28:23-08:00 RodrigoFlores Yesterday we announced our free new trial of a service catalog. What's cool, is that we are providing a private instance to every one. So I thought I'd get one too. So I'm having fun checking it out on my iPhone. Here's my own private ITIL business, technical and request service catalog. And another view of a business service It's... <p><a href="http://feedads.g.doubleclick.net/~a/Slc4kHPawHsSaqEy8nKOUS61r1o/0/da"><img src="http://feedads.g.doubleclick.net/~a/Slc4kHPawHsSaqEy8nKOUS61r1o/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/Slc4kHPawHsSaqEy8nKOUS61r1o/1/da"><img src="http://feedads.g.doubleclick.net/~a/Slc4kHPawHsSaqEy8nKOUS61r1o/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/having-too-much-fun-with-my-service-catalog-on-my-iphone-itil-itsm.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a6a4ee60970c 2009-11-03T10:39:02-08:00 2009-11-03T10:37:47-08:00 RodrigoFlores Today we are announcing a fantastic tool for ITIL practitioner building a service catalog: a free trial of a complete, on-line, private service catalog. Nothing to buy, nothing to download. The Service Catalog is the cornerstone for any ITIL program, but many organizations get stuck in this first step, spending countless hours trying to get agreement on what is a... <p><a href="http://feedads.g.doubleclick.net/~a/pzK38F9q-NbNJBYwBFgl-FSNylY/0/da"><img src="http://feedads.g.doubleclick.net/~a/pzK38F9q-NbNJBYwBFgl-FSNylY/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/pzK38F9q-NbNJBYwBFgl-FSNylY/1/da"><img src="http://feedads.g.doubleclick.net/~a/pzK38F9q-NbNJBYwBFgl-FSNylY/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/today-we-are-announcing-a-fantastic-tool-for-itil-practitioner-building-a-service-catalog-a-free-trial-of-a-complete-on-lin.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a64b56b3970b 2009-11-02T11:02:02-08:00 2009-11-02T11:04:27-08:00 RodrigoFlores We were selected as the “Editor’s Choice” in the new Nov. 2nd edition of Information Week Rolling Review of Service Catalog products! We were rated in an independent lab evaluation using newScale's product as well as the service catalog tools from CA, PMG, and Service-now.com. Here are some higlights.We were also impressed with NewScale's service designs and workflow. Its templates... <p><a href="http://feedads.g.doubleclick.net/~a/LSdTAmWE4qqKallh-1raV5KJozk/0/da"><img src="http://feedads.g.doubleclick.net/~a/LSdTAmWE4qqKallh-1raV5KJozk/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/LSdTAmWE4qqKallh-1raV5KJozk/1/da"><img src="http://feedads.g.doubleclick.net/~a/LSdTAmWE4qqKallh-1raV5KJozk/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/11/newscale-wins-informationweek-editors-choice-for-best-service-catalog-tool.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a62d91e1970b 2009-10-29T08:16:00-07:00 2009-10-28T14:51:53-07:00 RodrigoFlores There's an update to ITIL v3 coming in 2011 and the TSO is looking for authors. This could be your opportunity to become famous, wealthy, and an ITIL superstar. TSO has put out a tender for authors and reviewers, found here. I read it, thinking it might be a cool thing to do, but boy oh boy! It's a process... <p><a href="http://feedads.g.doubleclick.net/~a/s4yob3Uq-E8cgDVvbiYD9eTn5fc/0/da"><img src="http://feedads.g.doubleclick.net/~a/s4yob3Uq-E8cgDVvbiYD9eTn5fc/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/s4yob3Uq-E8cgDVvbiYD9eTn5fc/1/da"><img src="http://feedads.g.doubleclick.net/~a/s4yob3Uq-E8cgDVvbiYD9eTn5fc/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/dont-like-itil-go-write-some-of-your-own-fame-fortune-tedium-opobrium-odium-follow-itil.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a629baa1970b 2009-10-28T11:29:24-07:00 2009-10-28T11:29:24-07:00 RodrigoFlores Are you struggling with the question: “What’s a service?” Is it hard to get people to agree to a definition? Need I ask? :) Trying to document all your service definitions in a Word document or Excel spreadsheet? Don’t have the infrastructure to publish your catalog cost-effectively? If this is the case, then you are normal; most people are struggling... <p><a href="http://feedads.g.doubleclick.net/~a/X5PNesoFkrhXymgCEggoXob8upM/0/da"><img src="http://feedads.g.doubleclick.net/~a/X5PNesoFkrhXymgCEggoXob8upM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/X5PNesoFkrhXymgCEggoXob8upM/1/da"><img src="http://feedads.g.doubleclick.net/~a/X5PNesoFkrhXymgCEggoXob8upM/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/a-quick-start-to-defining-the-itil-service-catalog-webinar-itil-itsm.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a67cc9d1970c 2009-10-27T12:37:20-07:00 2009-10-27T12:37:20-07:00 RodrigoFlores Great question from Marcello in Service catalog community site. I'm new in managing this type of issues. I have a question. I'm compiling a SC that describes services offered by my group towards our clients. What I want to know, is how to determinate the level of detail in describing services. For example: I need to write "E-Mail" as a... <p><a href="http://feedads.g.doubleclick.net/~a/lUjtIySSqUxXow37gUC05gkNrRA/0/da"><img src="http://feedads.g.doubleclick.net/~a/lUjtIySSqUxXow37gUC05gkNrRA/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/lUjtIySSqUxXow37gUC05gkNrRA/1/da"><img src="http://feedads.g.doubleclick.net/~a/lUjtIySSqUxXow37gUC05gkNrRA/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/discussion-whats-the-proper-level-of-detail-in-a-service-catalog-itil.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a60facb1970b 2009-10-21T13:49:28-07:00 2009-10-21T13:49:28-07:00 RodrigoFlores I've been reading a lot about the reality of cloud adoption in by business. All kinds of statistics are getting thrown about -- good info, but also contradictory and wildly diverging. This is normal when we have a fast moving paradigm shift -- all surveys are essentially behind the times for a while. I'm much more sanguine about cloud computing.... <p><a href="http://feedads.g.doubleclick.net/~a/exRO3_aD85v4Sqf5Krfrnxxeixs/0/da"><img src="http://feedads.g.doubleclick.net/~a/exRO3_aD85v4Sqf5Krfrnxxeixs/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/exRO3_aD85v4Sqf5Krfrnxxeixs/1/da"><img src="http://feedads.g.doubleclick.net/~a/exRO3_aD85v4Sqf5Krfrnxxeixs/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/the-cloud-adoption-and-operating-model-where-are-we-cloudcomputing.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a64dc75d970c 2009-10-20T08:43:00-07:00 2009-10-19T17:44:12-07:00 RodrigoFlores I recommend this article for people building service catalogs. I think it helps to see how the catalog will actually get used. My comments, in-line. One of the first things IT needs to let go of, to get a cloud running to its full potential, is the concept of manually approving anything. All of the rules for approvals need to... <p><a href="http://feedads.g.doubleclick.net/~a/nqwWtypN9Ku75oK0JOU15NujVXM/0/da"><img src="http://feedads.g.doubleclick.net/~a/nqwWtypN9Ku75oK0JOU15NujVXM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/nqwWtypN9Ku75oK0JOU15NujVXM/1/da"><img src="http://feedads.g.doubleclick.net/~a/nqwWtypN9Ku75oK0JOU15NujVXM/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/good-take-on-private-clouds-in-cloudcomputing-in-the-enterprise-from-cloudbzz.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a6229706970c 2009-10-19T12:05:44-07:00 2009-10-19T12:05:44-07:00 RodrigoFlores EMC announced their new cloud service recently; buried within the announcement, was this quote: ...a field of growing importance in enterprise computing circles as businesses try to set and enforce limits on who can access the cloud, and what they can put there. (via gigaom.com) The service catalog is a central tool for providing those controls to IT. Here's how... <p><a href="http://feedads.g.doubleclick.net/~a/q5NPLE_TgRiqqUPTJ4hVHnOU0BM/0/da"><img src="http://feedads.g.doubleclick.net/~a/q5NPLE_TgRiqqUPTJ4hVHnOU0BM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/q5NPLE_TgRiqqUPTJ4hVHnOU0BM/1/da"><img src="http://feedads.g.doubleclick.net/~a/q5NPLE_TgRiqqUPTJ4hVHnOU0BM/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/exclusive-emc-compute-cloud-coming-this-month.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5e9b212970b 2009-10-15T12:01:37-07:00 2009-10-15T12:01:37-07:00 RodrigoFlores Recommended reading from Steve at viewyonder.com on the way to get to desktop virtualization: The only way to achieve this is to evolve to a Desktop as a Service. Use something like newScale to build a Desktop Shopfront to connect your end-users to the desktop offerings, like Amazon does. Develop a Desktop Factory on the back end with multiple production... <p><a href="http://feedads.g.doubleclick.net/~a/kWldTD_X_Q892RvfINQxRzL4BOM/0/da"><img src="http://feedads.g.doubleclick.net/~a/kWldTD_X_Q892RvfINQxRzL4BOM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/kWldTD_X_Q892RvfINQxRzL4BOM/1/da"><img src="http://feedads.g.doubleclick.net/~a/kWldTD_X_Q892RvfINQxRzL4BOM/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/the-service-catalog-as-desktops-r-us.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5e1ee39970b 2009-10-13T12:43:11-07:00 2009-10-13T12:43:11-07:00 RodrigoFlores There's a lot of discussion / questions going on about the relationship between ITSM / ITIL and cloud computing. At some level, cloud computing is nothing but IT; of course ITSM will play a big role ... no? Yes, but there are also big differences. And there's a great need to begin to understand those differences. To understand what changes,... <p><a href="http://feedads.g.doubleclick.net/~a/6sw0zoG85tWbywV5CG97u3Bdc3k/0/da"><img src="http://feedads.g.doubleclick.net/~a/6sw0zoG85tWbywV5CG97u3Bdc3k/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/6sw0zoG85tWbywV5CG97u3Bdc3k/1/da"><img src="http://feedads.g.doubleclick.net/~a/6sw0zoG85tWbywV5CG97u3Bdc3k/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/is-itsm-itil-going-to-get-run-over-by-cloudcomputing-yes-if-gets-in-the-way.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a6350361970c 2009-10-13T05:52:00-07:00 2009-10-12T17:52:47-07:00 RodrigoFlores Stevie Chambers, on his ViewYonder blog, has a thoughtful posts on ITIL's sometimes complicated relationship with technology. I too have felt that this people, process ONLY focus rather than technology is counter-productive. I've written about it before. If ITIL is to be useful for anything other than being a lingua franca, it is making technology adoption successful. Why is this?... <p><a href="http://feedads.g.doubleclick.net/~a/akWGaAEmESWSE0BJCnxz3wzrJ_8/0/da"><img src="http://feedads.g.doubleclick.net/~a/akWGaAEmESWSE0BJCnxz3wzrJ_8/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/akWGaAEmESWSE0BJCnxz3wzrJ_8/1/da"><img src="http://feedads.g.doubleclick.net/~a/akWGaAEmESWSE0BJCnxz3wzrJ_8/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/does-itil-hinder-technology-adoption-good-question-stevie-itil.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a617d7d2970c 2009-10-07T10:19:43-07:00 2009-10-07T10:21:28-07:00 RodrigoFlores The biggest challenge in adopting a service catalog, I've observed, is the reluctance of teams to adopt standard packages, bundles, configurations, products, and offerings. The adoption of cloud computing is changing that by the day. Read the excerpt below. It's a description of a service catalog that offers standard configurations. The service offers Windows Server and standard Linux, Apache, MySQL,... <p><a href="http://feedads.g.doubleclick.net/~a/RI3HqG1chUPvsT6SuQ0BC-E99aM/0/da"><img src="http://feedads.g.doubleclick.net/~a/RI3HqG1chUPvsT6SuQ0BC-E99aM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/RI3HqG1chUPvsT6SuQ0BC-E99aM/1/da"><img src="http://feedads.g.doubleclick.net/~a/RI3HqG1chUPvsT6SuQ0BC-E99aM/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/and-effective-service-catalog-at-work-disa-ramps-up-cloud-computing-platform----federal-computer-week.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5c02bca970b 2009-10-06T00:07:00-07:00 2009-10-05T13:23:21-07:00 RodrigoFlores Great article on two case studies on ITIL implementations. And two of them are newScale customers. Here's an excerpt. Using a service catalog for improved efficiency and IT transparency One of the key objectives Patel was hired to accomplish was to implement a service catalog that would allow both IT and the business to view all the services offered by... <p><a href="http://feedads.g.doubleclick.net/~a/YInb3DQ5QwGPZdZIUcr5qHjJEsU/0/da"><img src="http://feedads.g.doubleclick.net/~a/YInb3DQ5QwGPZdZIUcr5qHjJEsU/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/YInb3DQ5QwGPZdZIUcr5qHjJEsU/1/da"><img src="http://feedads.g.doubleclick.net/~a/YInb3DQ5QwGPZdZIUcr5qHjJEsU/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/itil-case-study-itil-best-practices-at-two-financial-services-firms-1.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5b2b22a970b 2009-10-05T12:20:01-07:00 2009-10-05T12:20:01-07:00 RodrigoFlores It seems that most ITIL practitioner's are not buying into the ITIL software scheme. The poll reflects the ongoing discussion about the ITIL sofware scheme. It is striking that 29% of the voters prefer PinkVerify over the new ITIL software scheme. Futhermore, another 29% of the voters thinks the ITIL software scheme is a waste of money. Not one of... <p><a href="http://feedads.g.doubleclick.net/~a/xTMrkkd_v-HgMQcuG30VFIEEnXo/0/da"><img src="http://feedads.g.doubleclick.net/~a/xTMrkkd_v-HgMQcuG30VFIEEnXo/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/xTMrkkd_v-HgMQcuG30VFIEEnXo/1/da"><img src="http://feedads.g.doubleclick.net/~a/xTMrkkd_v-HgMQcuG30VFIEEnXo/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/10/not-much-value-in-ogcs-itil-software-scheme.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5aeb3c5970b 2009-09-30T14:36:08-07:00 2009-09-30T14:39:09-07:00 RodrigoFlores Thanks to @ServiceSphere the tweet. This is pretty hilarious: The first help desk call. It does remind me of recently sitting down with my Mom showing her how her new iPhone worked. Amazing, how even my mom defeated Apple's usability assumptions. <p><a href="http://feedads.g.doubleclick.net/~a/yIVhMfOpiQdyJw7u50YjjosAUwU/0/da"><img src="http://feedads.g.doubleclick.net/~a/yIVhMfOpiQdyJw7u50YjjosAUwU/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/yIVhMfOpiQdyJw7u50YjjosAUwU/1/da"><img src="http://feedads.g.doubleclick.net/~a/yIVhMfOpiQdyJw7u50YjjosAUwU/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/first-help-desk-via-servicesphere-who-said-itil-had-no-humor.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5a640de970b 2009-09-28T16:46:10-07:00 2009-09-28T16:46:10-07:00 RodrigoFlores So we need to move IT from hunter-gatherer to a consumer model? I like it! Supermarkets seem a far closer paradigm. There was a period of natural household economy when basically people were raising their own crops and more or less producing most of the stuff they needed day to day. And of course we do not really do this... <p><a href="http://feedads.g.doubleclick.net/~a/IIhX0p7R6W187UbNR-1Q-CwY1wM/0/da"><img src="http://feedads.g.doubleclick.net/~a/IIhX0p7R6W187UbNR-1Q-CwY1wM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/IIhX0p7R6W187UbNR-1Q-CwY1wM/1/da"><img src="http://feedads.g.doubleclick.net/~a/IIhX0p7R6W187UbNR-1Q-CwY1wM/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/so-we-need-to-move-it-from-huntergatherer-to-a-consumer-model-i-like-it-cloudcomputing.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a51822f6970b 2009-09-28T12:25:36-07:00 2009-09-28T12:25:36-07:00 RodrigoFlores If all the servers go to the cloud (unlikely to happen), the question is what remains in IT? What is the mission for IT in an outsourced world? I can think of things like governance, service catalog, vendor management off the top of my head. What else? <p><a href="http://feedads.g.doubleclick.net/~a/n3NIKQzEgOSj4TS6ftap8IQH2ho/0/da"><img src="http://feedads.g.doubleclick.net/~a/n3NIKQzEgOSj4TS6ftap8IQH2ho/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/n3NIKQzEgOSj4TS6ftap8IQH2ho/1/da"><img src="http://feedads.g.doubleclick.net/~a/n3NIKQzEgOSj4TS6ftap8IQH2ho/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/outsource-vs-cloud-what-remains-in-it.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5f1268c970c 2009-09-28T07:00:00-07:00 2009-09-25T12:00:42-07:00 RodrigoFlores Good summary of Fusion of 09 by Brian. Thanks Most Discussed Topics: I didn’t hear as much interest in more basic processes and functions (such as problem and incident management). The people seemed most interested in the service catalog, service level management, and the CMDB/CMS. So lot of interest in these more-advanced service management topics also points to an overall... <p><a href="http://feedads.g.doubleclick.net/~a/BKZTrQSESV04hyvEFFdj5AUKVgI/0/da"><img src="http://feedads.g.doubleclick.net/~a/BKZTrQSESV04hyvEFFdj5AUKVgI/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/BKZTrQSESV04hyvEFFdj5AUKVgI/1/da"><img src="http://feedads.g.doubleclick.net/~a/BKZTrQSESV04hyvEFFdj5AUKVgI/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/good-coverage-of-fusion-09.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5979499970b 2009-09-24T17:08:54-07:00 2009-09-24T17:08:54-07:00 RodrigoFlores New to the ITIL world? Here's a list of useful links from Skep. Here are some links that may be of use or interest to readers. [Updated 20/9/2009] via www.itskeptic.org <p><a href="http://feedads.g.doubleclick.net/~a/G_mN8QZOq4nE_i7vVosILnLAkL8/0/da"><img src="http://feedads.g.doubleclick.net/~a/G_mN8QZOq4nE_i7vVosILnLAkL8/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/G_mN8QZOq4nE_i7vVosILnLAkL8/1/da"><img src="http://feedads.g.doubleclick.net/~a/G_mN8QZOq4nE_i7vVosILnLAkL8/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/new-to-itil-here-are-skeps-recommended-links.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a596bd6b970b 2009-09-24T12:50:10-07:00 2009-09-24T12:50:10-07:00 RodrigoFlores Nice article from James Urquhart and a nice shout to newScale there! Apps.gov, a federal government initiative out of the General Services Administration, demonstrates several concepts that have been the dream of many private enterprise IT departments for some time, but have been successfully executed by very few. I blogged this last week, but I thought it was worth adding... <p><a href="http://feedads.g.doubleclick.net/~a/JGeaz0l_al4zA5YN1uADnVaapjc/0/da"><img src="http://feedads.g.doubleclick.net/~a/JGeaz0l_al4zA5YN1uADnVaapjc/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/JGeaz0l_al4zA5YN1uADnVaapjc/1/da"><img src="http://feedads.g.doubleclick.net/~a/JGeaz0l_al4zA5YN1uADnVaapjc/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/five-ways-that-appsgov-is-a-trendsetter.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5e60a8c970c 2009-09-23T10:23:32-07:00 2009-09-23T10:23:32-07:00 RodrigoFlores Today we are announcing an important relationship with Eucalyptus to deliver a complete solution for people building cloud environments. Eucalyptus turns data center resources such as machines, networks, and storage systems into a “cloud” that is controlled and customized by local IT. We are doing this because many of our customers are curious about cloud but cannot use the existing... <p><a href="http://feedads.g.doubleclick.net/~a/jt9BbyJFx1HhmsKJMfj-zyEGr2Y/0/da"><img src="http://feedads.g.doubleclick.net/~a/jt9BbyJFx1HhmsKJMfj-zyEGr2Y/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/jt9BbyJFx1HhmsKJMfj-zyEGr2Y/1/da"><img src="http://feedads.g.doubleclick.net/~a/jt9BbyJFx1HhmsKJMfj-zyEGr2Y/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/cloud-in-a-box.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5df1ad7970c 2009-09-21T13:59:21-07:00 2009-09-21T13:59:59-07:00 RodrigoFlores Today we are announcing a new, super easy program for customers or ITSM consulting firms working on customer's service catalog development. It's a hosted, cloud-based edition of our catalog documentation and publishing tool, PortfolioCenter. The first questions in any Service Catalog initiative are typically ‘How do I define my services?’ and ‘How can we effectively communicate and market what IT... <p><a href="http://feedads.g.doubleclick.net/~a/o9uj1JwvqaAQiNRGb6IHLhu-jfg/0/da"><img src="http://feedads.g.doubleclick.net/~a/o9uj1JwvqaAQiNRGb6IHLhu-jfg/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/o9uj1JwvqaAQiNRGb6IHLhu-jfg/1/da"><img src="http://feedads.g.doubleclick.net/~a/o9uj1JwvqaAQiNRGb6IHLhu-jfg/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/launching-new-workshop-consulting-and-trial-usage-of-newscale-portfoliocenter.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5d6f7c2970c 2009-09-18T09:42:25-07:00 2009-09-18T09:42:25-07:00 RodrigoFlores Apps.gov, a federal government initiative out of the General Services Administration, demonstrates several concepts that have been the dream of many private enterprise IT departments for some time, but have been successfully executed by very few. Here are the five trends that I think Apps.gov demonstrates, and why you should pay attention: The IT service catalog. For years, business managers--sick... <p><a href="http://feedads.g.doubleclick.net/~a/5bE1e27XTvYBXErPE5oHcWUW3Zc/0/da"><img src="http://feedads.g.doubleclick.net/~a/5bE1e27XTvYBXErPE5oHcWUW3Zc/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/5bE1e27XTvYBXErPE5oHcWUW3Zc/1/da"><img src="http://feedads.g.doubleclick.net/~a/5bE1e27XTvYBXErPE5oHcWUW3Zc/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/five-ways-that-appsgov-is-a-trendsetter-the-wisdom-of-clouds---cnet-news.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5693a0c970b 2009-09-14T08:36:00-07:00 2009-09-13T02:37:19-07:00 RodrigoFlores Pretty interesting. If the service catalog is a menu, what can we learn from menu engineers? I had no idea people like this excited, but it makes total sense. The article is oriented around pricing to maximize revenue, but I read it as a way to maximize perceived value. As a way to communicate value, and as a way to... <p><a href="http://feedads.g.doubleclick.net/~a/jGq_zXIzpBOirLN5Wxu-QFX9QxU/0/da"><img src="http://feedads.g.doubleclick.net/~a/jGq_zXIzpBOirLN5Wxu-QFX9QxU/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/jGq_zXIzpBOirLN5Wxu-QFX9QxU/1/da"><img src="http://feedads.g.doubleclick.net/~a/jGq_zXIzpBOirLN5Wxu-QFX9QxU/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/hacking-the-it-value-equation-what-we-can-learn-about-pricing-from-menu-engineers.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a56286df970b 2009-09-10T18:07:14-07:00 2009-09-10T18:07:14-07:00 RodrigoFlores Lots of work. First, I'm at PinkWeek in the U.K. on Tuesday in Reading delivering a service catalog workshop. If you are planning to go, let me know. I believe the session is either sold out or there may be one spot left. This is good news as it makes the workshop real fun. I'm also doing a special one... <p><a href="http://feedads.g.doubleclick.net/~a/CDJP0rjAQJhpawwd5HyHRA7wFyE/0/da"><img src="http://feedads.g.doubleclick.net/~a/CDJP0rjAQJhpawwd5HyHRA7wFyE/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/CDJP0rjAQJhpawwd5HyHRA7wFyE/1/da"><img src="http://feedads.g.doubleclick.net/~a/CDJP0rjAQJhpawwd5HyHRA7wFyE/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/heading-to-the-uk-next-week-session-seems-sold-out.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5b0762e970c 2009-09-09T05:33:00-07:00 2009-09-09T05:33:00-07:00 RodrigoFlores Marketing IT: Sell Services Internally, Win Respect is a neat article. Lots of good thoughts for service catalog practitioners. Often, technical IT staff looks down on marketing - it's the equivalent of going to the dark side. It's not. It's about understanding the value your customers need from you, communicating and delivering it. Excerpt: For many IT professionals, the idea... <p><a href="http://feedads.g.doubleclick.net/~a/-F7sYSgdFT8iIedcUFvrLPm5CDQ/0/da"><img src="http://feedads.g.doubleclick.net/~a/-F7sYSgdFT8iIedcUFvrLPm5CDQ/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/-F7sYSgdFT8iIedcUFvrLPm5CDQ/1/da"><img src="http://feedads.g.doubleclick.net/~a/-F7sYSgdFT8iIedcUFvrLPm5CDQ/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/marketing-it.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a597ff6b970c 2009-09-02T11:19:00-07:00 2009-09-02T11:19:00-07:00 RodrigoFlores For my regular readers, you may have noticed that I've been talking a lot about cloud computing recently. In particular earlier this week I wrote about the impact of VMware's vCloud API announcement. So I thought I'd take a moment to write about why this is relevant to ITIL and ITSM practitioners. In a nutshell, the vCloud API makes all... <p><a href="http://feedads.g.doubleclick.net/~a/aWWoVnw8_1IpJPlPwPFZHJMeT0Y/0/da"><img src="http://feedads.g.doubleclick.net/~a/aWWoVnw8_1IpJPlPwPFZHJMeT0Y/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/aWWoVnw8_1IpJPlPwPFZHJMeT0Y/1/da"><img src="http://feedads.g.doubleclick.net/~a/aWWoVnw8_1IpJPlPwPFZHJMeT0Y/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/what-does-cloudcomputing-have-to-do-with-itil-and-me-the-impact-of-vcloud.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a53d4ca3970b 2009-09-01T10:45:46-07:00 2009-09-01T10:47:06-07:00 RodrigoFlores Paul Maritz presented their view of the Front Office of IT, that includes Service Catalog, Self-service, charge back and service profiles. This is all about offering cloud services. In other words, VMware has really bought into newScale's Front Office vision; which is great. However, based on the Lifecycle Manager lab that I attended last night, their 'catalog' is still very... <p><a href="http://feedads.g.doubleclick.net/~a/Z1jT-oX84WK50cpoUNexLIBdX9E/0/da"><img src="http://feedads.g.doubleclick.net/~a/Z1jT-oX84WK50cpoUNexLIBdX9E/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/Z1jT-oX84WK50cpoUNexLIBdX9E/1/da"><img src="http://feedads.g.doubleclick.net/~a/Z1jT-oX84WK50cpoUNexLIBdX9E/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/09/paul-maritz-vmware-ceo-general-session-keynote-mentions-service-catalog.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a53443dd970b 2009-08-30T13:04:25-07:00 2009-08-30T13:05:12-07:00 RodrigoFlores Thank you to all who have written such nice words about our book, Defining IT Sucess Through The Service Catalog: A Practical Guide, Second Edition For some reason, the reviews of the first edition are not linked to the second edition. Which is unfortunate, because they were good reviews! So if you've read the book, and hopefully liked it, I'd... <p><a href="http://feedads.g.doubleclick.net/~a/M8SKmQrFiB9leSWx0aRPsHLUbl4/0/da"><img src="http://feedads.g.doubleclick.net/~a/M8SKmQrFiB9leSWx0aRPsHLUbl4/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/M8SKmQrFiB9leSWx0aRPsHLUbl4/1/da"><img src="http://feedads.g.doubleclick.net/~a/M8SKmQrFiB9leSWx0aRPsHLUbl4/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/quick-comment-onour-itil-service-catalog-book-we-need-updated-reviews.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a582ebcf970c 2009-08-28T13:54:54-07:00 2009-08-28T13:54:54-07:00 RodrigoFlores Part 9: Preventing Sprawl and Shaping Demand with Show back The service catalog can be used to shape demand by making clear the cost of resources; then you can use that information to shape demand and better plan capacity. You can starting by putting clear prices and costs for resource consumption. Whether you do charge back or "showback" (showing costs,... <p><a href="http://feedads.g.doubleclick.net/~a/1GZgqbnWOg7CgHvEs9Z2kdyrN1I/0/da"><img src="http://feedads.g.doubleclick.net/~a/1GZgqbnWOg7CgHvEs9Z2kdyrN1I/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/1GZgqbnWOg7CgHvEs9Z2kdyrN1I/1/da"><img src="http://feedads.g.doubleclick.net/~a/1GZgqbnWOg7CgHvEs9Z2kdyrN1I/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/part-9-preventing-sprawl-and-shaping-demand-with-showback-10-things-vmware-admins-should-know-about-.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5742e22970c 2009-08-25T15:57:21-07:00 2009-08-25T15:57:21-07:00 RodrigoFlores Part 7 of the series "10 Things VMware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management" that I'll be publishing over the next couple of weeks. 7. It's safe to offer your services in a catalog as long as there's robust role-based access controls down to the granular level and policies. At larger companies, there's often a concern... <p><a href="http://feedads.g.doubleclick.net/~a/lj_EI9VxKBpSizEKKufgsC6VPv8/0/da"><img src="http://feedads.g.doubleclick.net/~a/lj_EI9VxKBpSizEKKufgsC6VPv8/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/lj_EI9VxKBpSizEKKufgsC6VPv8/1/da"><img src="http://feedads.g.doubleclick.net/~a/lj_EI9VxKBpSizEKKufgsC6VPv8/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/part-7-10-things-vmware-server-admins-should-know-about-selfservice-role-based-access-control.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a57364bf970c 2009-08-25T11:28:31-07:00 2009-08-25T11:28:31-07:00 RodrigoFlores If you are in the UK, you might be interested in attending this event. Pink Elephant is hosting PinkWeek from 14 to 18 September in the UK. It's a week-long series of ITIL and ITSM events for IT professionals focused on service improvement. I'll be representing newScale and co-present a one day seminar entitled "The Secrets to Service Catalog Success"... <p><a href="http://feedads.g.doubleclick.net/~a/M4Wzk5LnbP6pEYheOMa9mRZe_VA/0/da"><img src="http://feedads.g.doubleclick.net/~a/M4Wzk5LnbP6pEYheOMa9mRZe_VA/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/M4Wzk5LnbP6pEYheOMa9mRZe_VA/1/da"><img src="http://feedads.g.doubleclick.net/~a/M4Wzk5LnbP6pEYheOMa9mRZe_VA/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/going-to-the-uk-to-present-secrets-to-service-catalogue-success-seminar-at-pinkweek.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5198c1d970b 2009-08-25T09:32:28-07:00 2009-08-25T09:32:28-07:00 RodrigoFlores The Federal "Cash for Clunkers" - car edition ended yesterday. This morning newScale is extending the program to help take failed service catalog implementations off the road. First a question: Is this your service catalog below? A lot people are struggling with service catalogs that were "bundled" or given for free as part of their ITSM purchases. At best they... <p><a href="http://feedads.g.doubleclick.net/~a/lXILq63oMoS3Ha2HAN_BVcGkYP0/0/da"><img src="http://feedads.g.doubleclick.net/~a/lXILq63oMoS3Ha2HAN_BVcGkYP0/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/lXILq63oMoS3Ha2HAN_BVcGkYP0/1/da"><img src="http://feedads.g.doubleclick.net/~a/lXILq63oMoS3Ha2HAN_BVcGkYP0/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/newscale-extends-cash-for-clunkers-program-to-itil-service-catalog.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a56bf0ef970c 2009-08-24T10:47:33-07:00 2009-08-24T10:47:12-07:00 RodrigoFlores Part 6 of the series "10 Things VMware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management" that I'll be publishing over the next couple of weeks. 6.There's a lot more to self-service than a web form. I'm shocked by what some people call self-service. A 1996 style web form painted against someone's workflow API's with all the appeal... <p><a href="http://feedads.g.doubleclick.net/~a/qt_hEYNmo7OKRqyeeAr11hfhDy8/0/da"><img src="http://feedads.g.doubleclick.net/~a/qt_hEYNmo7OKRqyeeAr11hfhDy8/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/qt_hEYNmo7OKRqyeeAr11hfhDy8/1/da"><img src="http://feedads.g.doubleclick.net/~a/qt_hEYNmo7OKRqyeeAr11hfhDy8/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/part-6-10-things-vmware-server-admins-should-know-about-selfservice-catalogs-and-lifecycle-managemen.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a509fe36970b 2009-08-21T15:16:54-07:00 2009-08-20T15:09:40-07:00 RodrigoFlores Part 5 of the series "10 Things VMware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management" that I'll be publishing over the next couple of weeks. 5. A service catalog will help VMware admins get ready for cloud computing, public or private. When I first came up with the concept of a service catalog to drive fulfillment process... <p><a href="http://feedads.g.doubleclick.net/~a/EArCqVC3banmPdX53tGJymrdASM/0/da"><img src="http://feedads.g.doubleclick.net/~a/EArCqVC3banmPdX53tGJymrdASM/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/EArCqVC3banmPdX53tGJymrdASM/1/da"><img src="http://feedads.g.doubleclick.net/~a/EArCqVC3banmPdX53tGJymrdASM/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/part-5-10-things-vmware-server-admins-should-know-about-selfservice-catalogs-and-lifecycle-managemen.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a50935b0970b 2009-08-20T11:49:04-07:00 2009-08-20T11:49:54-07:00 RodrigoFlores Part 4! of the series "10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management" that I'll be publishing over the next couple of weeks. 4. There's a lot more to setting up environments than provisioning servers, the service catalog provides access to all the other required services. It's great that you can quickly get a server... <p><a href="http://feedads.g.doubleclick.net/~a/ejGMfdNTr9wA7XINmBSusmYgJL4/0/da"><img src="http://feedads.g.doubleclick.net/~a/ejGMfdNTr9wA7XINmBSusmYgJL4/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/ejGMfdNTr9wA7XINmBSusmYgJL4/1/da"><img src="http://feedads.g.doubleclick.net/~a/ejGMfdNTr9wA7XINmBSusmYgJL4/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/part-4-10-things-vmware-server-admins-should-know-about-selfservice-catalogs-and-lifecycle-managemen.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5052090970b 2009-08-19T11:19:52-07:00 2009-08-19T16:33:09-07:00 RodrigoFlores This is part 3 of the series "10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management" that I'll be publishing over the next couple of weeks. 3. The catalog system is more than a document, it's also used to manage the lifecycle. What's great about VM's is how fast and easy they are to provision, but... <p><a href="http://feedads.g.doubleclick.net/~a/Ol2wPMxP-0dsADqa9cW2BCXL8-4/0/da"><img src="http://feedads.g.doubleclick.net/~a/Ol2wPMxP-0dsADqa9cW2BCXL8-4/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/Ol2wPMxP-0dsADqa9cW2BCXL8-4/1/da"><img src="http://feedads.g.doubleclick.net/~a/Ol2wPMxP-0dsADqa9cW2BCXL8-4/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/part-3-10-things-vmware-server-admins-should-know-about-selfservice-catalogs-and-lifecycle-managemen.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a4ff8f75970b 2009-08-18T21:32:00-07:00 2009-08-19T16:34:53-07:00 RodrigoFlores This is part 2 of the series "10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management" that I'll be publishing over the next couple of weeks. Number 2. The service catalog is the place where your user can document (communicate) their request Let me show you an example. If you to the Dell storefront and choose... <p><a href="http://feedads.g.doubleclick.net/~a/eFPflIteRk_vrRoJTlQqx7KFnh4/0/da"><img src="http://feedads.g.doubleclick.net/~a/eFPflIteRk_vrRoJTlQqx7KFnh4/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/eFPflIteRk_vrRoJTlQqx7KFnh4/1/da"><img src="http://feedads.g.doubleclick.net/~a/eFPflIteRk_vrRoJTlQqx7KFnh4/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/part-2-10-things-vmware-server-admins-should-know-about-selfservice-catalogs-and-lifecycle-managemen.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5597018970c 2009-08-18T15:15:14-07:00 2009-08-18T15:15:14-07:00 RodrigoFlores The Future of IT Services: How to Prepare - CIO.com - Business Technology Leadership. New Delivery Models The lines between products and services are blurring — Software-as-a-service (SaaS), solution accelerators (pre-built code that systems integrators use to kickstart client projects), and cloud services are all examples. And while these hybrid solutions are often pitched as being less expensive in the... <p><a href="http://feedads.g.doubleclick.net/~a/ARNRe9XrEEqb6kpN67T-H2HiOi0/0/da"><img src="http://feedads.g.doubleclick.net/~a/ARNRe9XrEEqb6kpN67T-H2HiOi0/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/ARNRe9XrEEqb6kpN67T-H2HiOi0/1/da"><img src="http://feedads.g.doubleclick.net/~a/ARNRe9XrEEqb6kpN67T-H2HiOi0/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/the-future-of-it-services-how-to-prepare---ciocom---business-technology-leadership.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a552f3ce970c 2009-08-17T10:00:00-07:00 2009-08-17T10:00:00-07:00 RodrigoFlores This part 1 of the series "10 Things Vmware Server Admins Should Know About Self-Service Catalogs and Lifecycle Management" that I'll be publishing over the next couple of weeks--I hope! (The boy is nothing if not ambitious). 1. The service catalog is a tool for driving users to standard configurations. To get the operational efficiencies we hope to achieve from... <p><a href="http://feedads.g.doubleclick.net/~a/ygjRh8V7Bl_keWA68ffk2s1rIE0/0/da"><img src="http://feedads.g.doubleclick.net/~a/ygjRh8V7Bl_keWA68ffk2s1rIE0/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/ygjRh8V7Bl_keWA68ffk2s1rIE0/1/da"><img src="http://feedads.g.doubleclick.net/~a/ygjRh8V7Bl_keWA68ffk2s1rIE0/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/part-1-10-things-vmware-server-admins-should-know-about-selfservice-catalogs-and-lifecycle-managemen.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a4f0a55c970b 2009-08-13T11:55:30-07:00 2009-08-13T11:55:30-07:00 RodrigoFlores Interesting discussion in the community How to retrospectively create a Service Portfolio? Hello All, Over the past 3 yrs we have run a program of change to transform our internal IT division into a "Service Oriented" organisation. We have created new roles and knocked down the boundaries between divisions to create more effective and efficient ways of working. One of... <p><a href="http://feedads.g.doubleclick.net/~a/gav6g9YZu0Y1QO5lCOPE7MHP9Vw/0/da"><img src="http://feedads.g.doubleclick.net/~a/gav6g9YZu0Y1QO5lCOPE7MHP9Vw/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/gav6g9YZu0Y1QO5lCOPE7MHP9Vw/1/da"><img src="http://feedads.g.doubleclick.net/~a/gav6g9YZu0Y1QO5lCOPE7MHP9Vw/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/qa-how-to-retrospectively-create-a-service-portfolio-discussion-ensues.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a4e6d3e1970b 2009-08-11T16:27:15-07:00 2009-08-11T16:27:15-07:00 RodrigoFlores One of my colleagues at newScale blogged: Control Self-Service VM Requests about the process of creating the new service catalog for VMware. We interviewed VM admins and heard a number of painful stories; too many of them over and over again. Not sure who owns what Can't keep track of new requests Too many "temporary" VMs Too many custom VMs... <p><a href="http://feedads.g.doubleclick.net/~a/risukpqcyi1iDFyxmd9_P_k3_wI/0/da"><img src="http://feedads.g.doubleclick.net/~a/risukpqcyi1iDFyxmd9_P_k3_wI/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/risukpqcyi1iDFyxmd9_P_k3_wI/1/da"><img src="http://feedads.g.doubleclick.net/~a/risukpqcyi1iDFyxmd9_P_k3_wI/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/reading-control-self-service-vm-requests---service-catalog-101.html tag:typepad.com,2003:post-6a00d8341e753453ef0120a5376c31970c 2009-08-10T13:22:54-07:00 2009-08-10T13:18:46-07:00 RodrigoFlores This is a good article about the state of cloud computing, beware these risks of cloud computing, from no SLAs to vendor lock-in. All the issues raised are very valid and should be considered. But many of these issues have relatively straight-forward solutions and counter arguments. I've picked a few paragraphs below to illustrate the ones I'm most familiar with.... <p><a href="http://feedads.g.doubleclick.net/~a/ajPNRyV6foXbMiZmz_2la6QER_c/0/da"><img src="http://feedads.g.doubleclick.net/~a/ajPNRyV6foXbMiZmz_2la6QER_c/0/di" border="0" ismap="true"></img></a><br/> <a href="http://feedads.g.doubleclick.net/~a/ajPNRyV6foXbMiZmz_2la6QER_c/1/da"><img src="http://feedads.g.doubleclick.net/~a/ajPNRyV6foXbMiZmz_2la6QER_c/1/di" border="0" ismap="true"></img></a></p>http://www.servicecatalogs.com/2009/08/beware-these-risks-of-cloud-computing-from-no-slas-to-vendor-lock-in.html