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    <title>Executive Advisory Program</title>
    
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    <updated>2009-11-10T11:38:56-05:00</updated>
    <subtitle>Insights and perspectives on technology, management and other news of interest to executives.</subtitle>
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        <title>100% Organic Thinking</title>
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        <published>2009-11-10T11:38:56-05:00</published>
        <updated>2009-11-10T11:38:56-05:00</updated>
        <summary>Posted by Jack Santos The term “organic” is making the lexicon rounds, and has come a long way from its health food store beginnings in the 70s. Take organic business growth (versus growth by acquisition). The most recent manifestation of...</summary>
        <author>
            <name>Jack Santos</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="CIO" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="data management" />
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        <category scheme="http://www.sixapart.com/ns/types#category" term="Jack Santos" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="leadership" />
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<div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a66ebf13970b-pi"><img align="left" alt="Business photo" border="0" height="132" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a66ebf1f970b-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="Business photo" width="95" /></a> </p><br />
<p>Posted by Jack Santos</p>
<p>The term “organic” is making the lexicon rounds, and has come a long way from its health food store beginnings in the 70s.  Take organic business growth (versus growth by acquisition).<img align="right" border="0" height="86" src="http://t3.gstatic.com/images?q=tbn:oj4bUOEzwq2b8M:http://blog.usa.gov/roller/govgab/resource/images/USDAOrganicLogo.jpg" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" width="86" /></p>
<p>The most recent manifestation of “organic” came from a <a href="http://www.forbes.com/2009/11/09/google-zoho-ning-technology-cio-network-organic-it.html?partner=email" target="_blank">column in Forbes, by Dan Woods</a>.</p>
<p>Dan’s approach, and back-handed chastisement of traditional IT, certainly fits trends that we at Burton group talk about. </p>
<p>Specifically the  consumerization and democratization of IT.   <a href="http://www.computerworld.com/s/article/9140364/EU_breaks_deadlock_in_debate_over_right_to_Internet_access" target="_blank">A recent Computerworld</a> report brought the point home:  Internet access is now a human right, according to the EU. </p>
<p>So, as information technology continues to become integrated in everyday life,  the trend toward “organic IT” will only get worse – or better depending on your POV.</p>
<p>That’s why I often talk about IT integration versus IT alignment.</p>
<p><img align="left" border="0" height="142" src="http://conservationreport.files.wordpress.com/2008/08/python_florida.jpg" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" width="217" />But the flip side of organic is chaos (both data and process) and unintended consequences.  Think invasive species.  </p>
<p>The business has ultimate control and responsibility for both data and process, and the organic approach, if not managed, can negatively impact both.</p>
<p>Usually what that means is that the organization looks for someone to mediate the decision-making and organizational/systems decisions…and the only piece of the organization that has the expertise and (ostensibly) the umpire-like lack <img align="right" border="0" height="175" src="http://www.new1.com/jkohl/cartoons/Unpopular_350.jpg" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" width="199" />of line responsibility skin-in-the-game is IT – so IT ends up managing the use of technology, and all that goes along with it -- including governance processes.</p>
<p>Whether governance fully involves the business, or IT just takes on the mantle of responsibility is a tricky balance.  The latter often occurs at the urging/delegation/abdication by business units.  I would submit that IT needs another set of skills – that of making sure that technology (read data and process) decision-making is business driven.   </p>
<p><img align="left" border="0" height="141" src="http://darwinstable.files.wordpress.com/2009/09/orangutan-spear-fishing.jpg" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" width="196" />It’s a  biblical “give a fish vs. teach to fish” scenario – but  teaching to fish assumes learning acceptance by the target, and some level of skill by the teacher.  And these skills are not technical skills – but relationship and influence skills.  Not the usual courses taken by a rising C programmer, or a database administrator.</p>
<p>When getting the business to be fully involved in technology decision-making doesn’t work well,  it's just a short hop to blaming IT, or for IT to overreact (again as proxy to the business) and set inflexible standards that squelch business innovation.</p>
<p>That’s why architecture (and governance) is so important.</p>
<p>It’s all about collaboration and communication, and neither a soviet-style centralized approach (which, incidentally, has strong similarities to how capitalist companies are managed), nor a total laissez-faire anarchy (which is where organic has strong tendencies) will work.<a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a66ebf28970b-pi"><img align="right" alt="image" border="0" height="187" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a66ebf30970b-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="image" width="240" /></a></p><br />
<p>Which reminds me of a t-shirt… </p>
<p>“Give a man a fish and you’ll feed him for a day, teach a man to fish and he’ll sit in the boat drinking beer all day…”</p>
<p>Would that be…organic beer?</p></div>
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    <feedburner:origLink>http://eapblog.burtongroup.com/executive_advisory_progra/2009/11/100-organic-thinking.html</feedburner:origLink></entry>
    <entry>
        <title>The real world</title>
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        <published>2009-11-09T11:34:23-05:00</published>
        <updated>2009-11-09T12:08:47-05:00</updated>
        <summary>Posted by: Jack Santos Just back from 2 weeks at sea; timing is everything – just missed a hurricane. It gets interesting when life doesn’t include daily (if not hourly) interaction on the internet…and it was a welcome respite. Which...</summary>
        <author>
            <name>Jack Santos</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Jack Santos" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="random thoughts" />
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<div xmlns="http://www.w3.org/1999/xhtml"><p style="text-align: left"><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa883401287567283e970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="DISPLAY: inline" /> </p>
<p> <br /><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa883401287567283e970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="DISPLAY: inline"><img alt="Pirate" class="asset asset-image at-xid-6a00e54f0402fa883401287567283e970c " height="134" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa883401287567283e970c-120wi" style="WIDTH: 101px; HEIGHT: 134px" width="96" /></a>  Posted by: Jack Santos</p>
<p>Just back from 2 weeks at sea; timing is everything – just missed a hurricane.  It gets interesting when life doesn’t include daily (if not hourly) interaction on the internet…and it was a welcome respite.  Which reminded me of this recent piece forwarded by a friend: </p>
<p>If Bud Abbott and Lou Costello were alive today, their infamous sketch "Who's on First?" might have turned out something like this:   </p>
<p><br />COSTELLO CALLS TO BUY A COMPUTER FROM ABBOTT       <br />ABBOTT:  Super Duper computer store. Can I help you?  <br />COSTELLO: Thanks. I'm setting up an office in my den and I'm thinking about buying a computer. <br />ABBOTT:  Mac? <br />COSTELLO: No, the name's Lou. <br />ABBOTT: Your computer? <br />COSTELLO: I don't own a computer.. I want to buy one. <br />ABBOTT:  Mac? <br />COSTELLO: I told you, my name's Lou. <br />ABBOTT: What about Windows? <br />COSTELLO: Why?  Will it get stuffy in here? <br />ABBOTT: Do you want a computer with Windows? <br />COSTELLO: I don't know. What will I see when I look at the windows?  <br />ABBOTT:  Wallpaper.  <br />COSTELLO: Never mind the windows. I need a computer and software... ABBOTT: Software for Windows? <br />COSTELLO: No. On the computer!  I need something I can use to write proposals, track expenses and run my business.  What do you have? <br />ABBOTT:  Office. <br />COSTELLO: Yeah, for my office. Can you recommend anything?  <br />ABBOTT: I just did.  <br />COSTELLO: You just did what? <br />ABBOTT: Recommend something. <br />COSTELLO: You recommended something? <br />ABBOTT:  Yes. <br />COSTELLO: For my office? <br />ABBOTT:  Yes. <br />COSTELLO: OK, what did you recommend for my office? <br />ABBOTT:  Office. <br />COSTELLO: Yes, for my office!  <br />ABBOTT: I recommend Office with Windows. <br />COSTELLO: I already have an office with windows! OK, let's just say I'm sitting at my computer and I want to type a proposal. What do I need?   <br />ABBOTT:  Word. <br />COSTELLO: What word? <br />ABBOTT: Word in Office. <br />COSTELLO: The only word in office is office. <br />ABBOTT: The Word in Office for Windows. <br />COSTELLO: Which word in office for windows?  <br />ABBOTT: The Word you get when you click the blue "W". <br />COSTELLO: I'm going to click your blue "W" if you don't start with some straight answers... What about financial bookkeeping? You have anything I can track my money with? <br />ABBOTT:  Money. <br />COSTELLO: That's right. What do you have? <br />ABBOTT:  Money. <br />COSTELLO: I need money to track my money? <br />ABBOTT: It comes bundled with your computer.. <br />COSTELLO: What's bundled with my computer?  <br />ABBOTT:  Money. <br />COSTELLO: Money comes with my computer? <br />ABBOTT: Yes. No extra charge. <br />COSTELLO: I get a bundle of money with my computer? How much?  <br />ABBOTT: One copy. <br />COSTELLO: Isn't it illegal to copy money?  <br />ABBOTT: Microsoft gave us a license to copy Money. <br />COSTELLO: They can give you a license to copy money? <br />ABBOTT: Why not?  THEY OWN IT! <br />        (A few days later)  <br />ABBOTT: Super Duper computer store. Can I help you?  <br />COSTELLO: How do I turn my computer off? <br />ABBOTT: Click on "START"............</p></div>
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    <feedburner:origLink>http://eapblog.burtongroup.com/executive_advisory_progra/2009/11/the-real-world.html</feedburner:origLink></entry>
    <entry>
        <title>Let's do the time warp again...</title>
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        <id>tag:typepad.com,2003:post-6a00e54f0402fa88340120a68b9136970c</id>
        <published>2009-10-29T14:42:15-04:00</published>
        <updated>2009-10-29T14:42:15-04:00</updated>
        <summary>Posted by Mike Rollings Rocky Horror Picture Show fans will immediately sing the title of this post in their head. It's funny how the mind associates things. The same thing happened when I read a recent article: (Edited excerpt) "The...</summary>
        <author>
            <name>Mike Rollings</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="CIO" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="cloud computing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="data management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="enterprise architecture" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="leadership" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Management Strategies" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Mike Rollings" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="net neutrality" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="random thoughts" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="transformation" />
        
        
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<div xmlns="http://www.w3.org/1999/xhtml"><p>Posted by Mike Rollings</p>
<p><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a68b58a3970c-popup" onclick="window.open(this.href,'_blank','scrollbars=no,resizable=yes,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false" style="FLOAT: left" /> <a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a68b618b970c-pi" style="FLOAT: left"><img alt="Catalyst2009" class="asset asset-image at-xid-6a00e54f0402fa88340120a68b618b970c " src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a68b618b970c-100wi" style="MARGIN: 0px 5px 5px 0px; WIDTH: 100px" /></a> Rocky Horror Picture Show fans will immediately sing the title of this post in their head.  It's funny how the mind associates things.  The same thing happened when I read a recent article:</p>
<p><em>(Edited excerpt)</em> "The initial reaction was anything but positive. They thought it was a horrible idea... every institution he funded demanding ever more computer power and duplicating research on those machines. At the time computers were completely incompatible and moving data was a huge chore. The resistance came about because those institutions wanted to keep control of their computer resources. But, they soon saw that hooking up to it meant a huge increase in the potential computer power they had at their disposal.  They quickly learned that there was a tremendous gain for them, and it also fulfilled the goal of cutting spending on computers".</p>
<p>I read this and thought it could apply to a discussion about cloud computing, decisions about shared corporate computing environments, or just about any transformative change.  </p>
<p>What did this quote apply to?  Forty years ago today data flowed between the first nodes of what was then known as Arpanet -- the beginning of the Internet.  Mark Ward of BBC News interviewed Dr Larry Roberts, the MIT scientist fundamental to Arpanet.  The article "<a href="http://news.bbc.co.uk/2/hi/technology/8331253.stm">Celebrating 40 years of the net</a>" describes what happened.</p>
<p>Happy Birthday Internet! The story is just another reminder that human behavior is a critical aspect of change.</p>
<br />
<p><br /> </p></div>
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    <feedburner:origLink>http://eapblog.burtongroup.com/executive_advisory_progra/2009/10/lets-do-the-time-warp-again.html</feedburner:origLink></entry>
    <entry>
        <title>Ravaging the Industrial Commons</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/typepad/bgeap/executive_advisory_progra/~3/_qMBErAzEwg/ravaging-the-industrial-commons.html" />
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        <id>tag:typepad.com,2003:post-6a00e54f0402fa88340120a649da75970c</id>
        <published>2009-10-19T02:00:00-04:00</published>
        <updated>2009-10-19T08:43:56-04:00</updated>
        <summary>Posted by: Richard Watson (Mike Rollings and I are guest posting to each other’s blog today to give our readers another perspective – check out Mike's post on role reversal at the Application Platform Strategies blog here.) Robert Hayes from...</summary>
        <author>
            <name>Mike Rollings</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="CIO" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="cloud computing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="economy" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="enterprise architecture" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="IT spending" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Management Strategies" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Mike Rollings" />
        
        
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<div xmlns="http://www.w3.org/1999/xhtml"><p><a class="warning-localfile" href="file:///C:/Documents%20and%20Settings/rwatson/Local%20Settings/Temp/WindowsLiveWriter-1306531621/supfiles1707B777/rwatson_biopic3.jpg" /><a class="warning-localfile" href="file:///C:/Documents%20and%20Settings/rwatson/Local%20Settings/Temp/WindowsLiveWriter-1306531621/supfiles1707B777/rwatson_biopic3.jpg" /><a class="warning-localfile" href="file:///C:/Documents%20and%20Settings/rwatson/Local%20Settings/Temp/WindowsLiveWriter-1306531621/supfiles1707B777/rwatson_biopic3.jpg" />Posted by: <a href="http://www.burtongroup.com/AboutUs/Bios/PrintBio.aspx?Id=149"><font color="#003366">Richard Watson</font></a> 
<p><a class="warning-localfile" href="file:///C:/Documents%20and%20Settings/rwatson/Local%20Settings/Temp/WindowsLiveWriter-1306531621/supfiles1707B777/rwatson_biopic3.jpg" /><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a649d9af970c-pi" style="FLOAT: left"><img alt="RichardWatson" class="asset asset-image at-xid-6a00e54f0402fa88340120a649d9af970c " src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a649d9af970c-100wi" style="MARGIN: 0px 5px 5px 0px; WIDTH: 100px" title="RichardWatson" /></a> <a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a649d940970c-pi" style="FLOAT: left" />(Mike Rollings and I are guest posting to each other’s blog today to give our readers another perspective – check out <a href="http://apsblog.burtongroup.com/2009/10/role-reversal-do-you-think-you-are-an-it-person.html">Mike's post on role reversal at the Application Platform Strategies blog here.)</a>  
<p>Robert Hayes from Harvard Business School posted a provocative blog entry last week, “<a href="http://blogs.harvardbusiness.org/hbr/restoring-american-competitiveness/2009/10/outsourcing-is-high-techs-subprime.html"><font color="#003366">Outsourcing Is High Tech's Subprime-Mortgage Fiasco</font></a>”. This post helpfully provided me with some new language and clarity to add my take on what Burton Group is describing as <a href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/09/2010-trends-externalization-consumerization-democratization-ecd.html"><font color="#003366">“Externalization of IT”</font></a>.  The desire to use external providers to replace or augment IT functions presents a menu of options including cloud computing (at its multiple tiers), and outsourcing (including off-shoring). 
<p>Here’s my Homer Simpson one line summary of causes of the financial crisis: 
<p><strong>Institutions did not price risk correctly because they were making too much money.</strong> 
<p>What was the lesson we learned from IT business process outsourcing (BPO) efforts, (primarily off-shoring software development) in the mid-2000s? 
<p><strong>Enterprises did not price risk correctly because they (believed they) were saving too much money.</strong> 
<p>Many of these efforts were me-too strategies, driven entirely by short-term cost saving outcomes.  For IT organizations that couldn’t adapt, an expensive repatriation exercise for some IT functions has cost who knows what.  The costs were both hard: penalties for extracting themselves from BPO contracts, rehiring local development expertise; and soft: lack of business and project continuity, and the loss of trust with the business customer. 
<p>Robert Hayes again: 
<p>The supposed savings they expect to generate from such activities are based on costs that often do not properly reflect the damage they are causing. 
<p>Hayes is primarily discussing high-tech manufacturing, but the same arguments are valid considering software delivery.  Shifting those developer FTE numbers from the New York or London rate to the Bangalore rate on a budget spreadsheet got the CFO excited, but hid the damage caused by dismantling a (possibly distributed) team knitted closely together by culture and shared goals.  It also massively underestimated the complexity of rebuilding “industrial commons” as a hybrid of internal/external capabilities. Executive strategist and ex-CIO Jack Santos remarks “When outsourcing first started, everyone knew it was human arbitrage, and like all forms of arbitrage, the numbers eventually even out.” 
<p>When Robert Hayes says: 
<p>A company's competitive advantage is rooted in things it can do (e.g. design, make, distribute, or market) that its competitors cannot do as well, if at all. As the number of these core capabilities decreases, the company's competitive vulnerability to those that are able to master the same capabilities goes up. 
<p>The key discipline he highlights the need for is portfolio management. Not all IT functions provide us with the same value. We need to treat them accordingly. 
<p>I’m with <a href="http://www.nicholasgcarr.com/doesitmatter.html"><font color="#003366">Nick Carr</font></a> on the impossibility for sustained IT-derived competitive advantage.  With notable exceptions, running an IT shop does not give you that advantage.  Sure, grinding down the cost per claim in an insurance company is supported by IT automation, but really it’s having a more optimal business process that does it.  Data transmission arbitrage that once afforded the bulge-bracket investment banks an advantage in high-frequency trading is now available to all willing to pay the exchanges for co-location space. As Carr points out, an advantage based on infrastructure rapidly accrues to all. 
<p>Please do not misinterpret my message here. I’m no <a href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/03/protectionism-leads-to-conflict.html"><font color="#003366">IT protectionist</font></a>.  And I disagree with Robert Hayes fundamental thesis that by outsourcing enterprises are “simply cashing out their intellectual assets”.  With cloud computing, we have a chance to take an amazing step towards the industrialization of our profession, <a href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/05/comfort-food-and-cloud-computing.html"><font color="#003366">a transformation even</font></a>, but only if we approach it with the right mindset. 
<p>1. Do we even know the cost of our existing infrastructure commons?  For example, do you know your internal cost per processor hour, storage size, or network bandwidth? What is the lifespan of an infrastructure investment? Or what does maintenance per function cost for your existing software? 
<p>2. Do we have an architecture that is flexible enough to withstand the elimination of boundaries?  Mike Rollings has just published (Burton Group clients-only) “<a href="http://www.burtongroup.com/Research/PublicDocument.aspx?cid=1481"><font color="#003366">Planning Considerations for Externalization in Cloud Computing</font></a>” and discusses the implications of removing the location, perimeter and application container boundaries that have served us well in the pre-cloud era, but can no longer be assumed. 
<p>3. Do we have a mature enough solution delivery process that values transparency, and has the right blend of formal and informal governance? 
<p>4. Can you segment those core competencies from your commodity IT processes and infrastructure? Focusing internal talent and investment on those competencies will help maintain or regain competitiveness. 
<p>5. Are we correctly managing the expectations of what’s possible from current offerings?  <a href="http://www.burtongroup.com/Research/PublicDocument.aspx?cid=1620"><font color="#003366">Chris Howard on keeping our feet on the ground</font></a>: 
<p>“Externalizing IT can be a means of driving down cost, but there is no guarantee. The same risks organizations experienced with past outsourcing, for example, still exist. Organizations that view externalization as a panacea will be sorely disappointed. Cloud and SaaS options are simply not mature enough (yet) to handle the scale and complexity of enterprise computing. Immature IT shops will not gain the benefits of externalization, but are likely to incur greater costs and complexity.” 
<p>Let’s do some planning first this time, to avoid another off-shoring fiasco.</p>
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    <entry>
        <title>Of Garages and Hospitals:  The Mechanics of High Tech Healthcare</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/typepad/bgeap/executive_advisory_progra/~3/gJie9mdeGWo/of-garages-and-hospitals-the-mechanics-of-high-tech-healthcare.html" />
        <link rel="replies" type="text/html" href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/10/of-garages-and-hospitals-the-mechanics-of-high-tech-healthcare.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54f0402fa88340120a63491e9970c</id>
        <published>2009-10-12T17:38:56-04:00</published>
        <updated>2009-10-12T17:43:24-04:00</updated>
        <summary>Posted by: Jack Santos Those of you that know me or my background know of my healthcare IT pedigree – on both the insurance and the provider side. Keep that in mind when reading this post, because my comments can...</summary>
        <author>
            <name>Jack Santos</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="healthcare" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Jack Santos" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Management Strategies" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="risk management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="user experience" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://eapblog.burtongroup.com/executive_advisory_progra/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Posted by: Jack Santos</p>
<p><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5de0214970b-pi"><img align="left" alt="image" border="0" height="105" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a6349194970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="image" width="85" /></a>Those of you that know me or my background know of my healthcare IT pedigree – on both the insurance and the provider side.   Keep that in mind when reading this post, because  my comments can be easily misconstrued.  </p>
<p>One of the key concerns for healthcare IT advocates (and detractors) is the  automation of healthcare; kind of a care assembly line.  This has certainly been a concern of some watchers of the debate going on at Capitol Hill.</p>
<p>This concern manifests itself with alerts and reminders in an Electronic Medical Record system, leading to complacency on the part of the clinician.   I recently saw a similar phenomena happen when I took in my brand new 2009 car to the dealer for a perceived warranty issue.</p>
<br />
<p>Mechanics courses now focus heavily of use of computer based diagnostic test<a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5de021b970b-pi"><img align="right" alt="image" border="0" height="83" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5de0225970b-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="image" width="140" /></a>equipment.  By connecting to the car’s on-board computer (OBC) system, a mechanic can measure and detect all sorts of things – alerts on component failures, out of spec operation, even speed and acceleration statistics (which would be a boon for auto insurers and rate determination – but that is for another post).</p>
<br />
<p>In my case, my cruise control on my new car was working erratically – sometimes over 30 MPH, sometimes under 40, sometimes never.  After three trips to the shop, and numerous on-line lookups by mechanics for similar service recalls or problem reports (each time downloading codes from the OBC and diligently following alerts and repair protocols) they determined that the problem was an obscure part that rarely fails, especially in so new a car: an electronic brake light switch.  It would take a month to get a new one from the factory.</p>
<br />
<p>What the mechanics failed to do in this entire diagnostic process was to actually LOOK at the patient (in this case, my car).  Even a rudimentary look would have revealed that an after-market hitch harness for brake lights had been installed (by yours truly).  The manufacturer of the hitch harness had incorrectly listed this make and model as compatible.  The electronics in the harness (which was supposed to just extend the brake light signal to a trailer) interfered with multiple things in the car – including the cruise control.  I removed the harness – and problem solved.</p>
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<p><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5de025a970b-pi"><img alt="A Typical Electronic Medical Record screen" border="0" height="260" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a63491b8970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: block; BORDER-LEFT-WIDTH: 0px; FLOAT: none; BORDER-BOTTOM-WIDTH: 0px; MARGIN-LEFT: auto; MARGIN-RIGHT: auto; BORDER-RIGHT-WIDTH: 0px" title="A Typical Electronic Medical Record screen" width="387" /></a></p>
<br />
<p>This automotive story is a perfect example of what I would call process automation complacency.  Complacency that would be the result of relying totally on pretty (although busy) computer interfaces (like the one above), automated alerts, reminders, computer based knowledge bases – at the expense of rudimentary human-based diagnostics, or even common sense.</p>
<p><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a63491ca970c-pi"><img align="right" alt="image" border="0" height="92" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a63491d5970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px 0px; BORDER-RIGHT-WIDTH: 0px" title="image" width="154" /></a></p>
<p>In this automotive case, the results were just annoying; in the case of back office processes, it could be an impact to the bottom line, or even financial reporting.  But in healthcare -  it could be a life lost.</p>
<br />
<p>Should that derail the Electronic Medical Record juggernaut?  I think not.  But it <a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a63491e0970c-pi"><img align="left" alt="image" border="0" height="87" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a63491e4970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px 5px 5px 0px; BORDER-RIGHT-WIDTH: 0px" title="image" width="125" /></a>should make computer professionals, and healthcare executives, sensitive to  all the other aspects of a healthcare delivery system – including training,  and the cultural/sociological implications.  Cars can be replaced – human lives cannot.</p></div>
</content>


    <feedburner:origLink>http://eapblog.burtongroup.com/executive_advisory_progra/2009/10/of-garages-and-hospitals-the-mechanics-of-high-tech-healthcare.html</feedburner:origLink></entry>
    <entry>
        <title>Cloud Killers</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/typepad/bgeap/executive_advisory_progra/~3/gesvOXJQugI/cloud-killers.html" />
        <link rel="replies" type="text/html" href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/10/cloud-killers.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54f0402fa88340120a5dc3c43970b</id>
        <published>2009-10-12T09:16:58-04:00</published>
        <updated>2009-10-12T09:16:58-04:00</updated>
        <summary>Posted by: Michael Disabato Cloud computing has hit its stride on the hype cycle. To those of us in networks, it's old wine in new skins. By way of reference, CompuServe and AOL were clouds in their day. Anyway, that's...</summary>
        <author>
            <name>Michael Disabato</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://eapblog.burtongroup.com/executive_advisory_progra/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Posted by: Michael Disabato</p><p>Cloud computing has hit its stride on the hype cycle. To those of us in networks, it's old wine in new skins. By way of reference, CompuServe and AOL were clouds in their day. Anyway, that's not why I'm here.</p><p>I had several conversations with clients and prospects when I was up in Canada. One of them had acquired a U.S. company and ended up with two data centers in each country. In effect, they had their own internal cloud. The CIO wanted to use the four data centers to allow load sharing in the cloud. It would have worked except for one minor detail: the Canadian data protection laws prohibit storing of personal information outside Canada if that data's security and privacy could not be assured. Given the terms of the USA Patriot Act, that privacy would vanish at the whim of the U.S. Government. Scratch that plan.</p><p>Increasingly, security and privacy regulations will limit the utility of cloud computing, since there is no "there" on the Internet. The complexity of the legal environment will negate any potential cost savings. Once again, the technology is way in front of the laws we have in place. This time, though, perhaps the laws need to stay.</p><p>Michael</p></div>
</content>


    <feedburner:origLink>http://eapblog.burtongroup.com/executive_advisory_progra/2009/10/cloud-killers.html</feedburner:origLink></entry>
    <entry>
        <title>Is the business result more valuable than "EA"?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/typepad/bgeap/executive_advisory_progra/~3/dFQfZt7nH6I/is-the-business-result-more-valuable-than-ea.html" />
        <link rel="replies" type="text/html" href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/10/is-the-business-result-more-valuable-than-ea.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54f0402fa88340120a5c2a300970b</id>
        <published>2009-10-06T02:00:00-04:00</published>
        <updated>2009-10-14T17:11:47-04:00</updated>
        <summary>Posted by Mike Rollings Last week I attended the first meeting of Penn State's IST EA Advisory Group. This group is helping Penn State define undergraduate education, graduate education, and professional development education and research related to enterprise architecture. The...</summary>
        <author>
            <name>Mike Rollings</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="CIO" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="enterprise architecture" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="leadership" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Management Strategies" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Mike Rollings" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="transformation" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://eapblog.burtongroup.com/executive_advisory_progra/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Posted by Mike Rollings</p>
<p><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a618d19a970c-pi" style="FLOAT: left"><img alt="Catalyst2009" class="asset asset-image at-xid-6a00e54f0402fa88340120a618d19a970c " src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a618d19a970c-100wi" style="MARGIN: 0px 5px 5px 0px; WIDTH: 100px" /></a> Last week I attended the first meeting of Penn State's IST EA Advisory Group.  This group is helping Penn State define undergraduate education, graduate education, and professional development education and research related to enterprise architecture.  The four different teams really took off over the course of the 1.5 days we were together.  Many good ideas came out of the kickoff and I look forward to helping these ideas move forward as part of the professional development team and the group.</p>
<p>However, even among those at this event (around 70 people) who have been around EA for a long time, the question still remains -- What is EA? Thankfully the leader of the session did not go down this rathole.  Instead we focused on what needs to be done to develop enterprise architecture professionals. </p>
<p>Who is an EA professional?  The point of view I shared with the professional development team was that I did not think that our focus should be just for those that identify with EA.  If you have to decipher the term EA before you can get value from the courses then I believe we miss a great opportunity to introduce useful methods and disciplines to many business and technology professionals.</p>
<p>For those of you who have followed my writing in Burton Group research and also this blog, my position should not be surprising.  For instance, since we launched our enterprise architecture coverage 18 months ago I have been calling for a focus on business outcomes, influencing decisions across business and IT, and a move away from the notion of an ‘EA devotee society’.  This is just a part of the brokenness of EA.  I would much rather discuss how to correct EA-related fractures in organizations and describe competencies or practices (e.g. business optimization techniques, dependency analysis) that heal the patient, rather than first convincing someone that they need EA.  </p>
<p>I think that the competencies that make up EA should be offered to a broader audience of professionals.  For instance, the business strategist who is looking for a way to broaden their ability to examine implications of a strategy to include a technology impact assessment.  I don't want to put a barrier between them and the method by first having them get the term EA. </p>
<p>I believe that the broadest benefit comes to those who focus on the competencies and not the EA term.  The reason we care at all about the analysis techniques etc. in the EA bucket is because we want to improve business outcomes – not because we care what you call the bucket!  When you focus solely on the bucket it leads to ivory towers, ineffective processes, a lack of participation, and low stakeholder commitment. I would rather focus on the value to the business.</p></div>
</content>


    <feedburner:origLink>http://eapblog.burtongroup.com/executive_advisory_progra/2009/10/is-the-business-result-more-valuable-than-ea.html</feedburner:origLink></entry>
    <entry>
        <title>NO Bars, NO Service</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/typepad/bgeap/executive_advisory_progra/~3/-ffe3Wc6tGY/is-this-the-party-to-whom-i-am-speaking.html" />
        <link rel="replies" type="text/html" href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/09/is-this-the-party-to-whom-i-am-speaking.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54f0402fa88340120a5efe209970c</id>
        <published>2009-09-28T03:38:03-04:00</published>
        <updated>2009-10-08T12:25:49-04:00</updated>
        <summary>Posted by: Jack Santos A recent snafu with my cell phone roaming plan really brought home what it’s like to be one of the bandwidth have-nots. Unfortunately, AT&amp;T has a policy of not automatically transferring features when you get a...</summary>
        <author>
            <name>Jack Santos</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="cloud computing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Jack Santos" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="net neutrality" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="user experience" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://eapblog.burtongroup.com/executive_advisory_progra/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Posted by: Jack Santos<a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5a33058970b-pi"><img align="left" alt="image" border="0" height="70" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5f9d5fc970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; WIDTH: 80px; HEIGHT: 59px; BORDER-RIGHT-WIDTH: 0px" title="image" width="94" /></a></p>
<p>  A recent snafu with my cell phone roaming plan really brought home what it’s like to be one of the bandwidth have-nots.</p>
<p>Unfortunately, AT&amp;T has a policy of not automatically transferring  features when you get a new phone.  So I ended up in a London hotel room, waiting for my cell to ring with directions to a meeting and…no bars, no service. My international calling plan was non-existent.</p>
<p>No problem. Call AT&amp;T.  No service meant no 3G. No 3G on my laptop too.  Pull<a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5993473970b-pi"><img align="right" alt="image" border="0" height="87" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5993477970b-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="image" width="94" /></a> out the old, trusted fallback – the AT&amp;T business calling card for international calling.  </p>
<p>Well my old trusted fallback was so old (2 years!) that no number on it was working (they were all disconnected and not forwarded). </p>
<p>Can’t call 1-800-CALL-ATT.  NO international access to US 800 numbers.</p>
<p><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5993492970b-pi"><img align="left" alt="image" border="0" height="77" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5efe205970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="image" width="95" /></a></p>
<p><br />OK, frustration building (what was that about no bars?). Call the hotel concierge (help!). Here’s the AT&amp;T international number, they say.  That, too, is out of service.</p>
<p>So I am in a foreign country (at least I speak the language), but no way to communicate to my carrier, with a phone and PC I can’t make calls with, and awaiting an incoming business call.  Not even Skype can bail me out at this stage (no WIFI in the hotel). What to do?</p>
<p>It occurred to me that for just a brief moment (or maybe an hour), I was in the land of the technology have-nots.  Off-net, no way to plug into the ether, starved, lonely, looking for attention, with nowhere to turn.</p>
<p>Kind of like an inhabitant of Vatican City, which according to Wolfram Alpha is last on the list of places with internet users – 90,000  (versus the US at 223M; by the way – China just passed the US with 253M users).</p>
<p>It also shows how much wireless is overtaking regular landlines – to the point of the atrophy of phone numbers for landline calls.  Or the inability to get number information, especially without internet access (an interesting conundrum).</p>
<p>So, you may ask, did I finally get “on-net”?   Yes – thru the British Telco operator, who connected me to a landline AT&amp;T operator, who connected me to a wireless AT&amp;T service number, who turned everything on in seconds. Problem solved.</p>
<p>Burton Group mobility analyst Paul DeBeasi has forecasted how wireless will overtake landline in all its forms (his <a href="http://ntsblog.burtongroup.com/network_and_telecom_strat/paul_debeasi/">posts here</a>).  That time seems to have come. But our need for landline (and human-based service) just keeps on hanging on.</p></div>
</content>


    <feedburner:origLink>http://eapblog.burtongroup.com/executive_advisory_progra/2009/09/is-this-the-party-to-whom-i-am-speaking.html</feedburner:origLink></entry>
    <entry>
        <title>2010 Enterprise IT Trends (Continued)</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/typepad/bgeap/executive_advisory_progra/~3/d5nCjwpnGqM/2010-enterprise-it-trends-continued.html" />
        <link rel="replies" type="text/html" href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/09/2010-enterprise-it-trends-continued.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54f0402fa88340120a592903f970b</id>
        <published>2009-09-23T14:50:03-04:00</published>
        <updated>2009-09-23T14:53:16-04:00</updated>
        <summary>Posted by Chris Howard I posted a few weeks back on our three big trends impacting enterprise IT: (Externalization, Consumerization and Democratization (ECD)). Each of our coverage areas will be releasing planning guides in the coming weeks that explore trends...</summary>
        <author>
            <name>Burton Group</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Chris Howard" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="cloud computing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="economy" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Initiatives" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Jack Santos" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Management Strategies" />
        
        
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&lt;div xmlns="http://www.w3.org/1999/xhtml"&gt;&lt;p&gt;&lt;span style="text-decoration: underline;"&gt;&lt;p class="asset asset-image"&gt;&lt;a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5e91d23970c-popup" onclick="window.open( this.href, &amp;#39;_blank&amp;#39;, &amp;#39;width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0&amp;#39; ); return false" style="float: left;"&gt;&lt;img alt="Chris howard casual" class="at-xid-6a00e54f0402fa88340120a5e91d23970c " src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5e91d23970c-120wi" style="margin: 0px 5px 5px 0px;" /&gt;&lt;/a&gt;
&lt;/p&gt; &lt;/span&gt; Posted by Chris Howard&lt;/p&gt;&lt;p&gt;I posted a few weeks back on our three big trends impacting enterprise IT: (&lt;a href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/09/2010-trends-externalization-consumerization-democratization-ecd.html"&gt;Externalization, Consumerization and Democratization&lt;/a&gt; (ECD)). Each of our coverage areas will be releasing planning guides in the coming weeks that explore trends in their domains. In preparation, Jack Santos and I recorded a brief presentation that covers the main topics and ties them into the larger ECD context:&lt;/p&gt;
&lt;p&gt;&lt;object height="443" width="475"&gt; &lt;param name="movie" value="http://www.brighttalk.com/dc/swf/dotcom_base.swf?212" /&gt; &lt;param name="flashvars" value="channelid=126&amp;amp;commid=4719&amp;amp;autoStart=FALSE" /&gt; &lt;embed flashvars="channelid=126&amp;amp;commid=4719&amp;amp;autoStart=FALSE" height="443" src="http://www.brighttalk.com/dc/swf/dotcom_base.swf?234" type="application/x-shockwave-flash" width="475" wmode="transparent" /&gt; &lt;/object&gt;
&lt;/p&gt;

&lt;p class="MsoNormal"&gt;&lt;span style="color: #1f497d;"&gt;&lt;br /&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;
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    <feedburner:origLink>http://eapblog.burtongroup.com/executive_advisory_progra/2009/09/2010-enterprise-it-trends-continued.html</feedburner:origLink></entry>
    <entry>
        <title>Cognitive Dissonance</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/typepad/bgeap/executive_advisory_progra/~3/KBiMBnmIfY0/cognitive-dissonance.html" />
        <link rel="replies" type="text/html" href="http://eapblog.burtongroup.com/executive_advisory_progra/2009/09/cognitive-dissonance.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00e54f0402fa88340120a5e36822970c</id>
        <published>2009-09-22T08:57:11-04:00</published>
        <updated>2009-09-22T08:57:11-04:00</updated>
        <summary>Posted by: Jack Santos I just finished reading “Management Rewired”, which purports to take recent brain science and explode management myths. I’ll expand on my thoughts about that in another post, but suffice it to say it was worth the...</summary>
        <author>
            <name>Jack Santos</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Books" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Jack Santos" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="risk management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="user experience" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://eapblog.burtongroup.com/executive_advisory_progra/">
<div xmlns="http://www.w3.org/1999/xhtml"><p>Posted by: Jack Santos<a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a58cc80d970b-pi"><img align="left" alt="Business photo" border="0" height="84" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a58cc811970b-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="Business photo" width="60" /></a></p>
<p> I just finished reading “Management Rewired”, which purports to take recent brain science and explode management myths.  I’ll expand on my thoughts about that in another post, but suffice it to say it was worth the read – as much as I had issues with some of the examples (weak), and the minimal treatment of actual brain science implications.</p><br />
<p><a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5e367f3970c-pi"><img align="left" alt="image" border="0" height="71" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5e367f8970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="image" width="94" /></a></p><br />
<p>But a recent incident certainly made me acutely aware of how complex our brain is, and almost cost me my life. </p>
<p>I was hurrying out of the Amsterdam central train station, and quickly glanced at the walk light across the street.  In plain sight was the red signal, and a number <a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5e367fd970c-pi"><img align="right" alt="image" border="0" height="61" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a58cc837970b-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; BORDER-RIGHT-WIDTH: 0px" title="image" width="66" /></a>counting down.  Having seen this many times, my brain said “go – 10 seconds left!”.  I ran across the intersection in the remaining seconds of time  allotted….</p>
<p>…and was met by screeching tires, as a car abruptly pulled to a stop to this mad man crossing <strong>against  the green light</strong>!</p>
<p>No harm done, no rear end collisions, no actual bodily impact.  But a deep breath and “’what did I do wrong?” was in order.  Apparently, a countdown in Amsterdam means time left <strong>before</strong> you can walk across, and a countdown in the US means time <strong>left</strong> to walk across.  A situation in dire need of standards.  But what about the symbol?  I quickly assumed that the red symbol in Amsterdam was correct, and that the countdown in the US MUST be accompanied by a green symbol,</p>
<p>Twenty four hours later in Boston, I was in the same situation.  A street to cross, a countdown, and (surprisingly) a countdown accompanied by a red symbol!  So in both countries, the signals are the same, but mean completely opposite things (red symbol + seconds left before you can cross (EU), and red symbol + seconds left to complete a crossing (US)).<a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a58cc847970b-pi"><img align="left" alt="image" border="0" height="75" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5e3680b970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; WIDTH: 100px; HEIGHT: 62px; BORDER-RIGHT-WIDTH: 0px" title="image" width="112" /></a></p>
<p> No wonder I was confused.  This incident also shows how quickly we can convince ourselves that prior experience was not remembered correctly, and how our brain tries to correlate multiple experiences, creating a new reality. <a href="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a58cc860970b-pi"><img align="right" alt="image" border="0" height="139" src="http://eapblog.burtongroup.com/.a/6a00e54f0402fa88340120a5e3681f970c-pi" style="BORDER-TOP-WIDTH: 0px; DISPLAY: inline; BORDER-LEFT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; MARGIN: 5px; WIDTH: 135px; HEIGHT: 131px; BORDER-RIGHT-WIDTH: 0px" title="image" width="139" /></a></p>
<p>The lessons for managing IT are obvious: data quality, standards, conventions, and the political and human limits around those efforts.  This little incident shows that the way our brains works is critical for management and for transformation, topics which Charles Jacobs goes into in “Management  Rewired: Why Feedback Doesn't Work and Other Surprising Lessons from the Latest Brain Science”.</p>
<p>A lesson I learned with little harm.  Fortunately, cars weren't coming from the right, like in London. Then it might had been worse…</p></div>
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