Find answers in our knowledge base
Frequently Asked Questions
Rental Applications
- What does a background check include?
- Why can't I verify my identity?
- Can I withdraw an application after I’ve submitted it to a property?
- Where can I find information about my Fair Housing rights?
- How is this information kept safe?
- Does requesting a credit report affect my credit score?
Online Rent Payments
- What are micro-deposits?
- Can I use your service to pay my landlord for utilities?
- I received a notification that my landlord requested a payment for something besides rent. What should I do now?
- How many automated rent payments can I schedule in advance?
- How do I get set up to pay my rent online?
- Are there good reasons to pay my rent with a credit card?
Online Leases
- My co-signer(s) are having issues with signing the lease. How can they sign the lease?
- How can I save a copy of my signed lease for my records?
- Is it legally binding to sign my lease electronically?
- How many tenants can sign a lease?
- How do I know when the lease is ready for me to sign?
- How do I sign a rental lease online?