U of G IT System Status - Incident History

ISP Maintenance June 24th 12am - 6am

Wed, 24 Jun 2026 00:00:00 -0400

THIS IS A SCHEDULED EVENT Jun 24, 00:00 - 06:00 EDT

May 15, 08:44 EDT
Scheduled - From 12:00 AM to 6:00 AM on Wednesday, June 24, one of the University’s ISPs will be performing scheduled maintenance that will impact network connectivity at the following locations of up to 30 minutes during this maintenance window:

- Library Annex located at 110 Malcolm Road, Guelph.
- Gordon Hall Residence
- Research Park
- Ridgetown Campus

No interruption to campus Internet access is anticipated during this time. If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca

ISP Maintenance at Lib Annex June 18th 12am - 6am

Thu, 18 Jun 2026 00:00:00 -0400

THIS IS A SCHEDULED EVENT Jun 18, 00:00 - 06:00 EDT

May 13, 15:00 EDT
Scheduled - From 12:00 AM to 6:00 AM on Thursday, June 18, one of the University’s ISPs will be performing scheduled maintenance that may impact network connectivity at the Library Annex located at 110 Malcolm Road, Guelph. Network interruptions of up to 30 minutes may occur during this maintenance window.

No interruption to campus Internet access is anticipated during this time. If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca

Network Authentication Servers Maintenance

Tue, 16 Jun 2026 06:00:00 -0400

THIS IS A SCHEDULED EVENT Jun 16, 06:00 - 08:00 EDT

Jun 10, 10:58 EDT
Scheduled - The network authentication servers for secure wireless and wired ports in residences and classrooms will be undergoing maintenance.

No service interruptions are expected.

Scheduled Voice Maintenance - Jun 12th,2026 - 9 PM - 11 PM

Fri, 12 Jun 2026 21:00:08 -0400

Jun 12, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 3, 15:50 EDT
Scheduled - CCS will be performing maintenance on the UCCX system on Jun 12th, 2026, between 9PM and 11PM.
No impact is expected to phone registration, inbound/outbound calls, queue calls, or emergency/elevator phones.
If you have questions or need support, please contact the CCS Help Centre at x58888 or email ithelp@uoguelph.ca or visit uoguel.ph/IThelp.

Oracle (EBS) - Maintenance

Fri, 12 Jun 2026 20:30:08 -0400

Jun 12, 20:30 EDT
Completed - The scheduled maintenance has been completed.

Jun 12, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 4, 14:45 EDT
Scheduled - The Database Team will be performing Oracle (EBS) Maintenance Friday, June 12th, 4:30pm – 8:30pm.

Finance Applications affected:
1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES

Email Infrastructure Maintenance

Thu, 11 Jun 2026 07:30:10 -0400

Jun 11, 07:30 EDT
Completed - The scheduled maintenance has been completed.

Jun 11, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 9, 10:43 EDT
Scheduled - We will be finalizing the current maintenance on our email infrastructure during the regular maintenance window. No end user impact is expected.

CCS Networking Service Interruption: Jabber Not working

Thu, 11 Jun 2026 06:49:24 -0400

Jun 11, 06:49 EDT
Resolved - This incident has been resolved.

Jun 10, 14:47 EDT
Monitoring - The issue is now resolved and moved to monitor state.

Jun 10, 13:02 EDT
Update - We are continuing to investigate. Cisco TAC Case opened. Call with Cisco Engineer and UoG Analysts ongoing.

Jun 10, 11:32 EDT
Investigating - We are experiencing an issue when trying to use Jabber as of approximately 11:15. We are currently investigating the cause of this issue.

We will provide updates on this page until resolution of the issue. Next update will be at approximately 13:00.

We appreciate your patience and support as we work to resolve this issue.

ORACLE APEX Maintenance

Wed, 10 Jun 2026 08:00:12 -0400

Jun 10, 08:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 10, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 8, 14:18 EDT
Scheduled - The Database and Systems Teams will be performing APEX maintenances:
Oracle (APEX) Servers Wednesday, June 10th, 4:00 am – 8:00am

Finance Applications affected:
• ECS
• CIBC
• Cognos
• FRS
• Grant and Budget
• SMC
• PIES
• RRV
• OneForm
• FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry

FRS Unavailable

Tue, 09 Jun 2026 17:28:24 -0400

Jun 9, 17:28 EDT
Resolved - Services are now back online. We apologize for any inconvenience. Part of our investigation is to prevent similar service outages in the future.

We appreciate your patience and support during this service interruption.

Jun 9, 16:26 EDT
Investigating - We are currently investigating reports of FRS outage.

CCS Data Centre Network Maintenance - Friday June 5th 8:00 pm to Saturday June 6th 12:00 am

Sat, 06 Jun 2026 00:00:07 -0400

Jun 6, 00:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 5, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 25, 14:54 EDT
Scheduled - From Friday June 5th 8:00 pm to Saturday June 6th 12:00 am, CCS will be performing firmware upgrade on Data Center Application Delivery Controller. No service interruptions are expected. If you have any question or concerns, please contact the CCS Help Center by email to ithelp@uoguelph.ca.

Email Infrastructure Maintenance

Thu, 04 Jun 2026 08:30:07 -0400

Jun 4, 08:30 EDT
Completed - The scheduled maintenance has been completed.

Jun 4, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 29, 13:02 EDT
Scheduled - We will be carrying out maintenance on our email infrastructure during the regular maintenance window. No end user impact is expected.

ORACLE (APEX) Maintenance

Thu, 04 Jun 2026 08:01:07 -0400

Jun 4, 08:01 EDT
Completed - The scheduled maintenance has been completed.

Jun 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 3, 11:17 EDT
Scheduled - The Database and Systems Teams will be performing APEX maintenances this week:
Oracle (APEX) Servers Thursday, June 4th, 6:00 am – 8:00am

Finance Applications affected:
ECS
CIBC
Cognos
FRS
Grant and Budget
SMC
PIES
RRV
OneForm
FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry

Drupal Web Sites Scheduled Maintenance

Thu, 04 Jun 2026 08:00:09 -0400

Jun 4, 08:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 4, 06:00 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

Email Infrastructure Maintenance

Tue, 02 Jun 2026 07:30:08 -0400

Jun 2, 07:30 EDT
Completed - The scheduled maintenance has been completed.

Jun 2, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 29, 12:08 EDT
Scheduled - We will be carrying out maintenance on our email infrastructure during the regular maintenance window. No end user impact is expected.

ORACLE (APEX) Maintenance - June 1st 5:30am-8am

Mon, 01 Jun 2026 08:00:07 -0400

Jun 1, 08:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 1, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 29, 11:03 EDT
Scheduled - The Database and Systems Teams will be performing APEX maintenances this week:
Oracle (APEX) Servers Monday, June 1st, 5:30 am – 8:00am

Finance Applications affected:
ECS
CIBC
Cognos
FRS
Grant and Budget
SMC
PIES
RRV
OneForm
FinSAS

Human Resources Applications affected:
• Access Control
• HRER
• Job Scheduler
• Time Entry

CFS Active Directory Maintenance

Thu, 28 May 2026 08:02:07 -0400

May 28, 08:02 EDT
Completed - The scheduled maintenance has been completed.

May 28, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 25, 09:27 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

Drupal Web Sites Scheduled Maintenance

Thu, 28 May 2026 08:01:09 -0400

May 28, 08:01 EDT
Completed - The scheduled maintenance has been completed.

May 28, 06:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 27, 15:52 EDT
Scheduled - Drupal 7 web sites managed by CCS will be undergoing maintenance. No interruption in service is expected.

Network Switch Maintenance

Thu, 28 May 2026 08:00:07 -0400

May 28, 08:00 EDT
Completed - The scheduled maintenance has been completed.

May 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 22, 12:51 EDT
Scheduled - CCS will be upgrading network switches between 6:00 and 8:00 am on Thursday, May 28th. During this maintenance, Phone and Wired/Wireless network services will be unavailable for approximately 15 minutes. All services will be available by 8 AM.

Buildings affected:

ANCC(49), FVMI(46), CMC(137), OMAFRA(504),PAHL(89),OVCM(39),CBG(135),GFTC(88),ROZH(142).

CFS Active Directory Maintenance

Tue, 26 May 2026 08:01:07 -0400

May 26, 08:01 EDT
Completed - The scheduled maintenance has been completed.

May 26, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 25, 09:26 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

CFS Active Directory Maintenance

Tue, 26 May 2026 08:01:07 -0400

May 26, 08:01 EDT
Completed - The scheduled maintenance has been completed.

May 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 22, 14:16 EDT
Scheduled - The CFS Active Directory domain will be undergoing maintenance. No service interruption is expected.

The CFS Active Directory domain is the main Microsoft Windows Active Directory domain on campus. CFS AD is primarily used to authenticate users to computers and provide file and print services. It is also used to synchronize users and provide user authentication to other systems, such as secure WiFi (uog-wifi-secure and eduroam), VPN, and telephony and voicemail services.

Wireless Authentication Servers Maintenance

Tue, 26 May 2026 08:00:07 -0400

May 26, 08:00 EDT
Completed - The scheduled maintenance has been completed.

May 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 11, 11:22 EDT
Scheduled - The wireless authentication servers will be undergoing maintenance.

Short interruptions in wireless service are expected.

Student Information System - Colleague UI, WebAdvisor and Informer

Sat, 23 May 2026 12:53:18 -0400

May 23, 12:53 EDT
Completed - The scheduled maintenance has been completed.

May 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 11, 10:43 EDT
Scheduled - Please be aware that Colleague UI, WebAdvisor, and Informer will be offline on Saturday, May 23, from 6:00 am to 6:00 pm.

CCS will be performing essential upgrades to ensure our systems remain secure and up to date. We apologize for the inconvenience and appreciate your patience.

You can find updates about our progress on the University of Guelph Systems Status page at https://uoguelph.statuspage.io

If you encounter any problems after this maintenance, please let us know by contacting the CCS IT Help Centre at ithelp@uoguelph.ca

Oracle EBS (OS) Maintenance

Fri, 22 May 2026 18:30:07 -0400

May 22, 18:30 EDT
Completed - The scheduled maintenance has been completed.

May 22, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 19, 15:15 EDT
Scheduled - The Database and Systems Teams will be performing OS maintenances this week:
Oracle (EBS) Servers Friday, May 22, 4:30pm – 6:30pm

Finance Applications affected:
1. Oracle (EBS)
2. ECS
3. CIBC
4. Grant and Budget
5. PIES

Eduroam Authentication Servers Maintenance

Thu, 21 May 2026 08:00:07 -0400

May 21, 08:00 EDT
Completed - The scheduled maintenance has been completed.

May 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 15, 14:26 EDT
Scheduled - The eduroam authentication servers will be undergoing maintenance.

No interruption in service is expected.

Wireless Authentication Servers Maintenance

Tue, 19 May 2026 08:00:07 -0400

May 19, 08:00 EDT
Completed - The scheduled maintenance has been completed.

May 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 11, 11:20 EDT
Scheduled - The wireless authentication servers will be undergoing maintenance.

Short interruptions in wireless service are expected.