UserVoice Updates – UserVoice https://community.uservoice.com The Product Management Blog Mon, 07 Jun 2021 17:49:47 +0000 en-US hourly 1 https://community.uservoice.com/wp-content/uploads/cropped-uservoice-u-color-250px-60x60.png UserVoice Updates – UserVoice https://community.uservoice.com 32 32 Get customer voices out of the stands and onto the field with UserVoice and Microsoft Teams https://community.uservoice.com/blog/uservoice-microsoft-teams-integration/ Thu, 17 Sep 2020 14:35:20 +0000 https://community.uservoice.com/?p=2005759 We’ve said it before, and we’ll say it again: committing to customer-centricity means making it an organization-wide effort. Today, we’re making it easier for organizations to live up to that commitment with our new integration for Microsoft Teams. This is …]]> We’ve said it before, and we’ll say it again: committing to customer-centricity means making it an organization-wide effort. Today, we’re making it easier for organizations to live up to that commitment with our new integration for Microsoft Teams. This is the latest in a series of releases focused on bringing the power of UserVoice to the internal communication tools that our customers are...

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]]> Go beyond votes and customer quotes to surface your most valuable product opportunities https://community.uservoice.com/blog/uservoice-salesforce-account-insights/ Tue, 18 Aug 2020 15:48:45 +0000 https://community.uservoice.com/?p=2005739 For B2B organizations, gaining an actionable understanding of customer needs takes more than just votes and customer quotes. While feedback from individual users can help paint a picture of a customer problem, it can be tricky to validate the potential …]]> For B2B organizations, gaining an actionable understanding of customer needs takes more than just votes and customer quotes. While feedback from individual users can help paint a picture of a customer problem, it can be tricky to validate the potential business impact of one idea vs another if you don’t first have an understanding of where the support is coming from. Wouldn’t it be great if you...

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]]> Introducing UserVoice’s Gainsight Integration https://community.uservoice.com/blog/uservoice-gainsight-integration/ Thu, 14 May 2020 14:55:36 +0000 https://community.uservoice.com/?p=2005730 We strongly believe Product and Customer Success teams are key partners in customer-centricity. And as the importance of strong relationships between Product Management and Customer Success teams has grown over the years, so has our commitment to bridging the gap …]]> We strongly believe Product and Customer Success teams are key partners in customer-centricity. And as the importance of strong relationships between Product Management and Customer Success teams has grown over the years, so has our commitment to bridging the gap that often exists between these two key groups. You may have noticed recently some of the ways we’ve been bringing improvements to the...

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]]> New in UserVoice: Feedback Management Tools for your Front-Line https://community.uservoice.com/blog/new-contributor-console/ Mon, 27 Apr 2020 14:47:18 +0000 https://community.uservoice.com/?p=2005721 Customer-centricity is a team sport. Every functional area and individual in your organization plays its own role in living up to your company’s commitment to customer-centricity. For product folks, it’s understanding customer needs and making decisions that help solve for …]]> Customer-centricity is a team sport. Every functional area and individual in your organization plays its own role in living up to your company’s commitment to customer-centricity. For product folks, it’s understanding customer needs and making decisions that help solve for those needs. For customer-facing roles, it’s helping customers succeed by becoming a trusted advisor to them and advocating...

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]]> How well is your customer feedback program performing? https://community.uservoice.com/blog/customer-feedback-program-performance/ Fri, 03 Apr 2020 16:20:00 +0000 https://community.uservoice.com/?p=2005716 I think it’s safe to assume the majority of product teams agree that customer feedback is a critical input for making customer-centric product decisions. However, capturing and managing feedback effectively is a task often fraught with many questions. What exactly …]]> I think it’s safe to assume the majority of product teams agree that customer feedback is a critical input for making customer-centric product decisions. However, capturing and managing feedback effectively is a task often fraught with many questions. What exactly does a healthy customer feedback program look like? And how can you quantitatively measure and track the performance of your feedback...

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]]> More Action, Less Analysis: Feedback Insights at your Fingertips https://community.uservoice.com/blog/feedback-insights-dashboard/ Mon, 02 Mar 2020 19:29:00 +0000 https://community.uservoice.com/?p=2005703 Today, we’re excited to announce two new dashboards now available in your UserVoice admin console. Our all new Idea Insights Dashboard and reimagined UserVoice Activity Report help you focus on the most important pieces of feedback and continuously improve your …]]> Today, we’re excited to announce two new dashboards now available in your UserVoice admin console. Our all new Idea Insights Dashboard and reimagined UserVoice Activity Report help you focus on the most important pieces of feedback and continuously improve your feedback program. Here’s how. Now, when you log in to UserVoice, you’ll see our brand new Idea Insights Dashboard which gives you an...

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]]> Bringing the Power of UserVoice to Slack https://community.uservoice.com/blog/uservoice-slack-integration/ Wed, 04 Dec 2019 16:14:22 +0000 http://community.uservoice.com/?p=2005646 At UserVoice, we believe customer-centricity is an organization-wide effort. Putting customers at the core of your organization’s operations demands close cross-functional collaboration and shared understanding of customer needs. In the spirit of better supporting that, we’re thrilled to announce we’re …]]> At UserVoice, we believe customer-centricity is an organization-wide effort. Putting customers at the core of your organization’s operations demands close cross-functional collaboration and shared understanding of customer needs. In the spirit of better supporting that, we’re thrilled to announce we’re bringing the power of UserVoice even closer to where your internal team’s communication is...

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]]> New in UserVoice: closing the loop and managing suggestions just got easier https://community.uservoice.com/blog/uservoice-bulk-status-updates-new/ Tue, 16 Jul 2019 20:43:35 +0000 http://community.uservoice.com/?p=2005545 We’re consistently working on functionality to help our users save time, stay organized, and keep customers in the loop. This month we released a few key functionalities to help our users be more efficient when closing the loop and managing …]]> We’re consistently working on functionality to help our users save time, stay organized, and keep customers in the loop. This month we released a few key functionalities to help our users be more efficient when closing the loop and managing suggestions and acted on a few other popular suggestions from our user feedback forum. In total, we addressed 7 suggestions from our users with a grand total...

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]]> UserVoice New Feature Demo: Introducing New Ways to Follow-up https://community.uservoice.com/blog/new-in-uservoice-introducing-new-ways-to-follow-up/ Wed, 13 Mar 2019 12:00:44 +0000 http://community.uservoice.com/?p=2005459

After receiving feedback, oftentimes we want to follow-up with the user(s) to better understand the problem and how we might optimally solve it.

To date, following up on an individual comment or piece of feedback required you to email the individual …]]> After receiving feedback, oftentimes we want to follow-up with the user(s) to better understand the problem and how we might optimally solve it. To date, following up on an individual comment or piece of feedback required you to email the individual personally. Furthermore, if you wanted to follow-up with a group of subscribers, their responses went straight to your inbox and were not visible to...

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]]> Sync UserVoice data to a data warehouse using Stitch https://community.uservoice.com/blog/new-in-uservoice-sync-uservoice-data-to-a-data-warehouse-using-stitch/ https://community.uservoice.com/blog/new-in-uservoice-sync-uservoice-data-to-a-data-warehouse-using-stitch/#respond Wed, 27 Feb 2019 15:30:18 +0000 http://community.uservoice.com/?p=2005361 We know you love UserVoice as your customer feedback platform, and chances are you use other SaaS tools for things like analytics, billing, CRM, and …]]> We know you love UserVoice as your customer feedback platform, and chances are you use other SaaS tools for things like analytics, billing, CRM, and support. Since marketers are data-driven, you probably want to combine data from all of your cloud platforms and internal databases to surface insights and improve performance — but how? The best tactic is to create a data warehouse that consolidates...

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