Varolii Blog

The FCC wants your help

Brian Moore — Wed, 22 May 2013 16:36:49 +0000

The FCC is presently considering no less than four petitions to clarify, amend, or otherwise make sense of their rules implementing the Telephone Consumer Protection Act, better known as the TCPA. If you are in the customer engagement business, you can help the FCC out of a real mess by supporting these petitions. I’ve highlighted ... Related posts:

Three New Ways to Get Your IT Department to Embrace the Cloud

David McCann — Tue, 14 May 2013 16:49:51 +0000

Over the past decade, IT departments have been continually asked to do more with less while at the same time are tasked with delivering continued innovation. As the economy recovers, corporate IT and business unit leaders are fighting for a finite amount of resources. In most cases, the business units win and the IT team ... Related posts:

Getting off on the right foot with mortgage servicing

Brian Moore — Thu, 02 May 2013 23:23:32 +0000

Mortgage servicers have a tough job. Mortgages are typically the largest financial obligations a consumer takes on, and are often the most complex. Besides the loan itself, the mortgage relationship may include things like adjustable rates, mortgage insurance, and escrow accounts, any or all of which may be unfamiliar to the borrower. When the eventual mortgage servicer ... Related posts:

The Devil's in the Details – FTC Loses Clarity on Robocalls

Brian Moore — Thu, 18 Apr 2013 17:59:42 +0000

What was missing from the FTC's announcement of the winners of their Robocall Challenge? Just one word. MARKETING Recently the FTC held a press conference to announce the winners of their $50,000 Robocall Challenge, launched October 2012, which asked the public to come up with a technical solution to block illegal robocalls. In his presentation of ... Related posts:

Don’t let Messaging Apps fool you!

Tim Fujita-Yuhas — Mon, 01 Apr 2013 08:48:36 +0000

Enabling text messaging as part of a cross channel application is the smart move. In a recent Wall Street Journal article dated Thursday, March 28, 2013, they talked about the rise of Messaging apps and contrasted this with SMS text messaging. See the picture below for background information. Let’s clear up a couple points of possible ... Related posts:

Take Better Aim With Your Collections Messages

Brian Moore — Wed, 27 Mar 2013 18:34:39 +0000

What in the world could flies in the urinals at Amsterdam's Schiphol airport have to do with improving the performance of your collections operation? That's what a roomful of Varolii clients wondered when Dr. Mathew Isaac showed this picture during his presentation "The Message Effect: How Content and Channel Choice Influence Consumer Behavior" at our annual customer conference. ... Related posts:

Debtors get new hope, collectors a new tool

Brian Moore — Mon, 11 Mar 2013 20:19:50 +0000

VantageScore, the three major credit bureus' scoring competitor to Fico, has announced they will no longer be including paid off bad debts in calculating consumer's credit score. VantageScore says cold, hard numbers motivated it to make the change. The company was trying to build a model that offered the best possible predictions of consumer behavior, ... Related posts:

The Nine Most Terrifying Words

Brian Moore — Mon, 04 Mar 2013 22:05:31 +0000

According to Ronald Reagan, the nine most terrifying words in the English language are “I’m from the government and I’m here to help” but my recent experience with the CFPB calls that into question. During the recent MBA National Mortgage Servicing conference in Dallas, David Silberman, the CFPB's Associate Director of Research, Markets and Regulation, gave a ... Related posts:

Consumer Financial Protection - A Good Thing?

Brian Moore — Mon, 25 Feb 2013 18:45:56 +0000

The Consumer Financial Protection Bureau, better known as the CFPB, recently announced they were going to pay close attention to how mortgage servicers handle the transfer of accounts from one company to another. Ordinarily in reaction to such news, I’d be writing a rant about yet another expensive regulatory intrusion into an industry already struggling under ... Related posts:

Can you bank on your mobile banking apps?

Brian Moore — Tue, 19 Feb 2013 22:56:45 +0000

Consumers of all ages rely heavily on mobile devices when it comes to organizing their lives – and that includes their finances. But are they really getting what they want from their mobile banking apps? A new study commissioned by Varolii shows that banks still have work to do to meet customer expectations when it ... Related posts: