Veris Associates, Inc. - ITSM

New Blog

noreply@blogger.com (Veris Associates, Inc.) — Fri, 10 Jul 2009 11:47:41 PDT

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Post Implementation Review

noreply@blogger.com (Veris Associates, Inc.) — Mon, 30 Mar 2009 13:41:47 PDT

Neal LeiningerSenior ConsultantVeris Associates, Inc.We've talked about metrics, and the way they drive continual improvement plans, another crucial component of the improvement process is the Post Implementation Review.This is where all the players assemble, and review, for better or worse; what went well and what went wrong.In the world of ITSM this is triggered by the Change Manager, after a

Metrics

noreply@blogger.com (Veris Associates, Inc.) — Mon, 16 Feb 2009 08:55:24 PST

Neal LeiningerSenior ConsultantVeris Associates, Inc.You may have seen the posting last week about Google taking on Electricity monitoring: LINKPersonally I think it's a great idea, it takes away the ambiguity of how the utility companies are charging for services at a granular level, and enables transparency for the consumer.It also spurs the discussion around metrics, without metrics how do you

Tactical Failure, Strategic Success

noreply@blogger.com (Veris Associates, Inc.) — Mon, 16 Feb 2009 08:40:11 PST

Neal LeiningerSenior ConsultantVeris Associates, Inc.It has been written on numerous sites, the challenges of implementing ITIL, the "true" cost, and the "true" return on investment.In our newsletter a few weeks ago, I mentioned how technology has shaped everyday events, like the "Miracle on the Hudson" of Flight 1549 with Captain Sullenberger at the helm. Not only was it the outcome that was

Incorporating IT Service Management: Digging In The Right Place

noreply@blogger.com (Veris Associates, Inc.) — Tue, 07 Oct 2008 21:05:41 PDT

Cheryl CroceSr. ConsultantVeris Associates, Inc.As I pored through research on IT trends, the economic impact on those trends and the forecasts over the past few months, a line from the movie Raiders of the Lost Ark kept popping into my head:“They’re digging in the wrong place!” For those of you who have not seen Raiders of the Lost Ark, everyone in the movie is in a race to find the Well of Lost

Getting Control of IT Shared Services - Utility Services Part 1

noreply@blogger.com (Veris Associates, Inc.) — Tue, 02 Sep 2008 07:29:12 PDT

Cheryl CroceSr. ConsultantVeris Associates, Inc.In this first article of a series of five, the author explores how to relieve three of the nine common pain points associated with Infrastructure request fulfillment. By doing so, companies can transform infrastructure request fulfillment from a checklist activity to an organizational strategic asset – request fulfillment as a utility service.Start

ITIL & ISO/IEC 20000

noreply@blogger.com (Veris Associates, Inc.) — Tue, 02 Sep 2008 07:29:25 PDT

Ron PrzywaraITIL Certified ConsultantIT Service ManagementVeris Associates, Inc.I recently received certification for ISO/IEC 20000 at the Foundations (introductory) level and the Professional level for the Management and Improvement of IT Service. My experiences in Service development and implementation for clients and the fun I’ve had teaching ITIL during the past 12 years gives me a great view

Utility Services: The Funnel For Driving IT Request Fulfillment Efficiencies and Savings To The Bottom Line

noreply@blogger.com (Veris Associates, Inc.) — Tue, 02 Sep 2008 07:29:38 PDT

David A. ZimmerPractice ManagerCorporate Learning & TrainingVeris Associates, Inc.You know the drill. Someone from the business side makes a demand for new technology. Users have needs unmet because their applications stop working. Servers need to be updated, upgraded, maintained and babysat. The critical business application everyone takes for granted decided to take a vacation during the end of