Verint Community

Empowering Marketers and Innovating with New Technology

On 19 Mar 2019

Verint's Dan Brown, vice president, marketing operations, recently spoke to FastCMO about the profound changes he has seen in the drivers of successful marketing over the years. He discusses how technology… Read More

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19 Mar 2019

Peanut Butter. Chocolate. And the Cloud.

By Jo-Anne Bourne

On 15 Mar 2019

It's hard to find a combination better than peanut butter and chocolate, but here's one we think does the trick: Verint and Amazon. Why? Because the market for goods and services is a veritable candy store… Read More

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15 Mar 2019

Head to Sunny Orlando May 20-23 for the Engage Global Customer and Partner Conference

By Rob Lamoureux

On 14 Mar 2019

As today's organizations try to win new customers -- and grow the ones they already have -- strengthening customer relationships and building trust have never been more important. We have an event custom… Read More

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14 Mar 2019

The Customer Revolution - Part 2: Generation Z

By Paul Stockford, Chief Analyst, Saddletree Research

On 12 Mar 2019

In my last blog, I wrote about the revolutionary changes facing the global contact center industry as a result of the expectations and requirements of the new generations of customers. My previous entry… Read More

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12 Mar 2019

4 Ways Customer Analytics Will Transform Your Business in 2019

By Kelly Koelliker

On 6 Mar 2019

Companies in the modern marketplace survive and thrive by wow-ing their customers. But how do you do this? One key step is to listen to what customers are saying. If you can analyze what customers are… Read More

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6 Mar 2019

March Speakers: How AI Is Driving the Customer Experience—and Maximizing Workforce Management

By Susanne Pitts

On 4 Mar 2019

How LV= Is Using Workforce Management Customer Insight Webinar; March 5 Phil Coole, senior operational planning manager, will present how one of the UK’s largest insurance companies, LV=, is using Verint… Read More

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4 Mar 2019

The Power of Leveraging Security, Surveillance and Fraud Solutions: See the Proof

By Courtney Mamuscia

On 28 Feb 2019

It's safe to say that you've likely read a great deal of informative articles about the cyber and physical security risk landscape facing financial institutions today. You've heard about how banks and… Read More

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28 Feb 2019

3 Ways to Get Speech Transcription Accuracy Right

By Avanti Joglekar

On 26 Feb 2019

Call transcripts offer key insights to businesses around the world, but transcribing a contact center conversation is a surprisingly difficult task. Transcription accuracy has reached near-human levels… Read More

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26 Feb 2019

One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

By Nancy Porte

On 25 Feb 2019

Have you considered that in today's fast-moving organizations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree that we sometimes flip the age… Read More

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25 Feb 2019

Top 3 Findings from New Verint-Vantedge Customer Engagement Market Assessment

By Ryan Hollenbeck

On 21 Feb 2019

Here at Verint, we make every effort to constantly innovate in the marketplace. To do this, we must stay close to market demands -- and even closer to our customers and their requirements. Simply put,… Read More

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21 Feb 2019

Holland America Line Simplifies and Improves Customer Engagement

By Rob Lamoureux

On 20 Feb 2019

A recognized leader in premium cruising for 145 years, Holland America Line considers its higher purpose to help make the world a better place through opening minds, building connections and inspiring… Read More

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20 Feb 2019

Verint Improves the Quality of Quality Management

By Dick Bucci

On 14 Feb 2019

Quality Management (QM) is the most widely practiced and most critical customer engagement process in the contact center. Pelorus Associates estimates that approximately 70% of all contact centers and… Read More

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14 Feb 2019

Verint Acquisition of ForeSee Gives VOC Software an Upgrade

By Susanne Pitts

On 13 Feb 2019

You may have heard Verint recently announced its acquisition of ForeSee , a leading cloud voice of the customer (VoC) vendor. The combination presents some exciting opportunities for both Verint and ForeSee… Read More

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13 Feb 2019

The Latest Trends in RPA and Automation

By Ray LeBlanc

On 12 Feb 2019

Recently my colleagues and I attended a number of RPA and AI conferences, and we presented at the Automation Innovation Conference in NYC in December. I thought I'd share some of the key, top-of-mind topics… Read More

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12 Feb 2019

Amp Up Your Self-Service Online Community with Knowledge Management

By Jon Allen

On 6 Feb 2019

Is your organization looking for a self-service hub to strengthen customer relationships? (And really, what organization isn't?) Combining the strengths of online communities and knowledge management creates… Read More

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6 Feb 2019

News Uses for Speech Analytics and Optimizing Customer Experience in Banks

By Susanne Pitts

On 5 Feb 2019

New Uses for Speech Analytics SpeechTech Roundtable Webinar; February 14 Verint's Carmit DiAndrea, vice president, portfolio market strategy, voice of the customer, will participate in a SpeechTech roundtable… Read More

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5 Feb 2019

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