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MGT503 Assignment # 2 Solution

2012-01-04T10:14:00.003+05:00

Semester “Fall 2011”

“Principles of Management (MGT503)”

Assignment No. 2

“Well-designed Goals”
Global Experts Co. Case:
Global Experts Co. designs and develops innovative game applications based on customer feedback and requirements. After each delivery, the customer’s feedback is taken as a measure of performance of the development team. This feedback, quantified as the level of customer satisfaction, is tied to the development team’s pay for performance system.

Three basic objectives have been set for the development team’s effective performance:

To deliver the end product with minimum or no flaws
To achieve the target within due date
To ensure best after-sales services

However, the development team faced a major dilemma. In most of the projects, the customers’ requirements were vague and the team required more time to clarify necessary issues. This sometimes translated into projects being late and bad after-sales services, which meant an adverse impact on the team’s compensation. Ultimately the project manager, who had to face a lot of dissatisfied customers, team members and management, decided to resign.
Questions:
1. Based on your understanding and knowledge of the characteristics of well-designed goals, you are required to briefly state what is the problem with the objectives that have been set for the development team?

2. Give two suggestions for how this issue can be resolved? Provide proper reasoning in favor of your suggestions.

Solution # 1:

Unrealistic goals have been set keeping in view the ground situation where there are delays in getting feedback, ultimately having a negative effect on the teams’performance and reward system. Because of this, even if the product was developed and delivered in time, there were flaws reported, hence defeating the first objective of achieving goals in time.
Goals may not have been set with input from all individuals involved, thereby creating conflicts among team members and customers
While setting goals, resources and constraints may not have been assessed. For instance, improper or vague requirements of customers, untimely feedback.

Solution # 2:
If we take a look at the teams’ goals and also the bottlenecks being confronted, it is quite clear that if the first 2 objectives are met, it will make the 3rd goal easier to attain.

All parties should be involved toensure proper and timely communication so as to avoid ambiguities in product requirements, to minimize the flaws and ultimately eradicate errors.
Due date can be set considering the complexity of the project at hand. The time specified to achieve goals should be practical and such that the team does not go about the project haphazardly in order to achieve the target within due date.

Mgt501 Assignment # 1 Solution

2012-01-04T10:10:00.001+05:00

SEMESTER FALL 2011

Human Resource Management (Mgt501)

SOLUTION FILE

ASSIGNMENT 01

SCENARIO

Two companies ABC and XYZ, in FMCG business, are recently cited in “Working Mother Magazine” as the best companies for women to work. Each company provides special packages to its employees that
benefit working mothers. The ABC Company offers all of its employees time off from work for family matters. And the XYZ Company offers its employees Rs.15, 000 in Education/Medical for their children along with salary.
While sharing the views at a press conference the directors of winning companies said, “three decades ago, in our organizations the employees were predominately males but today the work force is not that homogeneous. It comprises of more females than males which made us realized that the way we have treated workers with children in the past and the benefits we offered them, may no longer meet their current needs. Family life is important to our workers and, in many cases, will win out in the decision of career versus family. That’s why we decided to be responsive to the female workforce requirements. We also believe that one way to successfully compete is to meet the worker’s individualized needs.”
REQUIREMENTS:
1. Analyze the family-friendly benefits offered by both companies. Discuss with solid arguments which company’s benefits are better for the employees.
2. Suppose in both companies 50% employees are unmarried/without children i.e. half of the employees can not avail these benefits. Is there any motivational impact on those employees who do not avail these benefits? Explain briefly.

Solution Q 1:
If time off from work for family matters:
• Reduction in overhead cost
o It cause maximum use of physical resources in the organization: (Since equipments like computers etc. are more expensive and more employees may use same equipment due to flex time
o The more employees can be circulated within specific time period
• Job satisfaction
o Individual motivation is high because of flex-time
o The comfort level of employees is increased which enhance the productivity
• Some employees give more productivity in early hours and some in late hours so the overall productivity can be increased
• Ease in personal life
o The employees can schedule their appointments with doctors, teachers etc. without disturbing the job.
o In case of emergency, employee would not be worried about leave etc.
If compensation of Rs. 15,000
• May avail the facility of day care
• Elderly relative may care of employee’s children
• All employees are available during office timing
• Organizational operations will not suffer
• Job satisfaction
o Employee feels that his organization is caring for his family, too
o Satisfaction level will improve and they work with more intensely
• Ease in personal life
• It is easy to compensate the existing employee than to hire a new one
Note: The second part of question will depend upon student’s reasoning. As both benefits have their own unique characteristics and attraction for the employees so students’ answer may vary.

Solution Q 2:
As motivation is the key success of any organization. The employees who can not avail the benefit right now would think that they can avail these benefits after their marriage.
• Employees work without any tension of future family responsibilities
• The loyalty of these employees increases since the organization will take care of their family too
• Job satisfaction and productivity are increased
• The goals achievement becomes easy
• The employees will prefer to stay in organization and, hence, turnover rate will decrease.

Mgt501 Assignment # 2 Solution

2011-12-26T22:35:00.000+05:00

Semester “Fall 2011”
“Human Resource Management(Mgt501)”
Assignment No. 02 Marks: 30
Scenario:
There is unenviable situation often faced by the recruiters. They are on front line to locate
suitable persons to fill vacant vacancies. Their performance is also measured on the basis of
accomplishment of recruiting goals. Over the past several years, there are only few jobs in the
market due to unstable economic situation. A number of organizations have been eliminating
the employees instead of new recruitment. This elimination also hit HRM and especially the
recruiters. Frenzy hiring by the organization, too, creates problem for recruiters. Nowadays, the
recruiters are very active to fill the specialized positions that are necessary for the organization
to meet its strategic goals. It is the responsibility of recruiters to generate a suitable applicants
pool from plentiful workforce. But what if no suitable person is applying? That is exactly what
Ahmed must have asked himself.
Mr. Ahmed is working with Star Engineering as HR director. A responsibility was given to him
for the recruitment of talented engineers. He had to appoint the engineers of the same caliber as
of those working in competitor Japanese firms. He advertised in news-papers extensively but
there was no response from suitable candidates. Simply, his advertisement did not pay off! So
Mr. Ahmed decided to change the likelihood of response in his favor and adopted a different
tactic to capture the attention of potential candidates. He started placing organization recruiting
ads on aluminum cans and distributed them in locality which made Star stand out. He received
more than 200 applications from suitable candidates, for shortly after the ads hit the streets.

Requirements:
1. Why so many responses were generated by advertisement on aluminum cans instead of
typical news papers advertisement? (Marks 15)
2. What lesson can be learned by recruiters? (Marks 15)

Solution:

1. Why so many responses were generated by advertisement on aluminum cans instead of typical news papers advertisement?

Mr. Ahmed who is working with Star Engineering as HR director and do recruitment. Now he want to hire suitable person for same caliber. First he advertise in newspaper and suitable candidate he found then he decide to use different strategy to got suitable candidates.

Newspaper advertisement is good and every person apply and we don't get the best because such people also apply which are not capable for that job so, he wasted money and time. So, its necessary to use the best method, which Mr. Ahmad used on 2nd number. He use the strategy of aluminum cans advertisement and did not pay so far. He delay recruitment and start advertisement on aluminum cans spread all these in Star Engineering zone. Soon he received 200 suitable candidates applications.

2. What lesson can be learned by recruiters?

Recruiters:

The most common use of recruiters is with technical and vocational schools, community colleges, colleges, and universities and unenviable situation often faced by the recruiters.

Recruiters lesson:
Recruiters lesson is that he always use the right tactic and best strategy for hiring and before doing anything must search and plan it properly, then implement. He must use such tactic which

Recruiters responsibility to generate suitable applicants pool from plentiful workforce.

Assignments Solution

2011-12-04T00:15:00.001+05:00

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2011-11-25T00:17:00.000+05:00

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VU Academic Calendar 2011

2011-10-31T02:01:00.013+05:00

Academic Calender 2011

Important events and dates are mentioned below:

Course Selection open for existing students	Wednesday	September 7, 2011
Closing date for Re-admission of VU students	Friday	September 16, 2011
Closing date to apply for Need Based Scholarships	Friday	September 23, 2011
Orientation for newly admit students	Monday-Friday	September 26-30, 2011
Commencement of Fall 2011: First day of Classes	Monday	October 3, 2011
Closing date for change of study program	Friday	October 7, 2011
Last date for Course Selection to add/drop course(s)	Monday	October 10, 2011
Eid ul-Azha* (Feast of the Sacrifice)-Holidays	Monday-Tuesday	November 7-8, 2011
Allama Muhammad Iqbal Day (Holiday)	Wednesday	November 9, 2011
Mid Term Exam (Fall 2011)	Saturday	November 26, 2011
Ashura* (Holidays)	Wednesday	December 7-8, 2011
Resumption of classes after Mid Term Exam,Fall2011	Monday	December 12, 2011
Final Term Exam (Fall 2011)	Friday	February 03, 2012
Kashmir Day (Holiday)/Eid-e-Milad-un-Nabi*	Sunday	February 5, 2012
Commencement of Spring semester 2012	Monday	March 05, 2012
* Subject to moon appearence

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2011-10-31T01:13:00.001+05:00

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Address: M.a. Jinnah Campus, Defence Road, Off Raiwind Road, Lahore, Pakistan.

Phone: +92 (42) 111 880 880
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Virtual University Campus (Faisal Town), Lahore, Punjab.

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Phone: 042-5163854,5162997, 5169939

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Phone: 042-37585641, 37585617

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Phone: 064-2000919, 2472813

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Phone: 051 – 4853215, 4853216, 4853217

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Campus Code: VJHM01

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Address: Metro Trade Center, Al-Markaz Road, Civil Lines, Opposite Church, Jhelum.

Phone: 0544-720644, 720744

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Address: Killi Malik Abdul Razzaq, Pishin

Phone: 0826-442275

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Campus Code:VPSW01

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Phone: 091-5701071, 5705994

Fax: 091-5711381

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Campus Code:VBDN01

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Phone: 0297-861188

Email: vbdn01@vu.edu.pk, info@vu.edu.pk

Campus Code: VGTK01

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Phone: 0723-681092

Email: vgtk01@vu.edu.pk, vgtk01@vu.edu.pk

Campus Code: VHYD01

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Phone: 022-3821271-3

Fax: 022-3821273

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Campus Code:VKHI01

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Address: A-21, KCHS, Near Duty Free Centre, Baloch Colony Bus Stop, Karachi

Phone: 021-4313660-2

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Campus Code:VKHI02

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Phone: 021-36631986, 36632001

Email: vkhi02@vu.edu.pk

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2011-10-31T00:56:00.002+05:00

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All Universities of Pakistan

2011-10-30T00:56:00.000+05:00

All these Universities are Recongnized by Higher Education Commission of Pakistan.

Public Sector Universities of Punjab:

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Exam Results

2011-10-30T00:49:00.000+05:00