Reporting and analytics software
Direct reports
Use data and analytics to measure and improve the entire customer experience
Known as Zendesk Explore
Uncover customer insights
Data can be intimidating—all those charts, numbers, and spreadsheets. With Zendesk, understanding your customer service data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required.
Omnichannel analytics
Gain visibility into every interaction
Customer support can happen anywhere—on email, chat, phone, or your social channels. You need a customer analytics tool that can keep up. Our reporting solution integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.
Powerful analytics to lead CX teams
Data that’s off the charts
Real-time and historical data
Access powerful reporting to understand past trends and take action on what’s happening in the moment.
Pre-built dashboards for every channel
Analyze your service performance using pre-built dashboards that are prepopulated with best practice customer service metrics.
Customizable dashboards and charts
Thousands of ways to customize metrics, charts, filters, and dashboards using a point-and-click experience.
Sharing and collaboration
Share and schedule relevant dashboards and reports to keep teammates and stakeholders in the loop about key insights and trends.
“The visibility that the Zendesk reporting solution brings has helped us improve our support operations tremendously—we're now able to surface problem areas from our tickets, quickly fix routing rules, and identify training opportunities for our team.”
Colin Wilkinson
Senior Manager, Agent Enablement, Member Services at Etsy
Companies that leverage data the most see
36% faster resolutions
79% reduction in customer wait time
4x more solved customer requests
Explore our reporting and analytics resources
