Hosting

It’s easy to fall into a cheap hosting plan because of the price. Like with most things in life though you get what you pay for, and the cheap plans usually end up costing you more money and stress in the end. WeDoDev provides a strong hosting solution built specifically for our clients needs ranging from basic to advanced sites. All of our hosting plans comes with free 24/7 site monitoring. This means that the moment anything goes wrong we alerted and can patch things up as soon as possible.

Learn more about our hosting plans and get pricing >>

Domains & DNS

Buying a domain name is easy enough and relatively inexpensive, but what about everything that needs to happen after your purchase? Are you going to be able to set your nameservers or enter custom DNS records? WeDoDev has over 6 years of experience with managing domain names and supporting DNS. Let us handle your domains and manage your DNS so that you can be sure that all settings are correct and nothing that shouldn’t be done wont.

Learn more about domain and DNS management and get pricing >>

Our superior service and experience gives you the peace of mind to know that everything is being handled by real professionals.

All you need to do is tell your family and friends to visit wedodev.com and fill out the request a quote form. We’ve added a new field to the form where anyone can enter the name of who referred them. If that person uses us for a project then you will get the referral credit.

So what exactly do you get if someone enters your name? Well, you will get a total of 2 hours of free website work. That’s $100 worth of work for free! You can use that two hours towards updates to your current site, SEO improvements, or even towards a brand new project. There’s no limit to the amount of referral credit you can get so get out there and refer some people!

Pinterest has been one of the fastest growing social networks of all time. The service allows users to “pin” images that they like or that inspire them. After requesting an invite from Pinterest and then being invited to the service, WeDoDev now has a profile to showcase our portfolio and services.

Follow WeDoDev on Pinterest

We didn’t just setup a profile, but we have watched the trends and popularity grow with Pinterest, and as a result have done a lot of research on how to use the service to your benefit from a marketing standpoint. We are happy to add this as part of our social media consulting service at no additional cost to existing users and there will also be no price change for new customers.

To learn more about how we can help with your social media presence and to request a quote click here.

Happy pinning everyone!

Along with Facebook, Twitter, and Google + you can now follow WeDoDev via RSS. We are big fans of RSS feeds in the office and it is also the main way that we keep up with all of our favorite sites so it only makes sense that we would setup a feed for the WeDoDev Blog. Subscribing to the feed could not be any easier either.

Simply click on the RSS icon in the sidebar to the right and follow the steps to add the feed to your favorite news aggregator (we like Google Reader).

RSS may not be as popular as it once was due to the surge in use of Facebook and Twitter, but heck what does it hurt to give you one more way to stay up to date with what we have going on

By the end of this walkthrough you will be able to successfully setup a support request.

Login to the Client Area

The first step is to get logged into the WeDoDev Client Area. You can do this by clicking on Client Login in the upper right hand corner of our website. If you do not have an account yet or are not sure what your login information is please send us an email or give us a call and we can help you get logged in.

Creating Your Support Request

Once you are logged in you will click on the support tab in the main navigation. From this screen you can see all of your support requests and their statuses.

Next click on the the big green button that says New Ticket.

On the New Ticket page it is important to fill out as much information as you can. It is easier to work with more information then it is to work with not enough and then have to ask for it. Below is a breif description of each field:

• Subject – Give your support request a brief subject/title. This should describe your request in a few words.
• Department – Choose the applicable department to make sure that your ticket is sent to the correct person and handled in a timely manor. Current departments to chose from are Billing, General Question, and Website Updates.
• Priority – Please give your request the proper priority level. A good rule of thumb is that unless your website is down or has been hacked your priority level should never go above Low. (side note: if something is marked as a High priority, but really is not, that ticket will be moved to the back of our queue)
• Details – Enter in your request/question and all necessary and relevant information needed for us to process your request. Again the more detail you provide us the better and more quickly we can handle your request.

Once you have entered in all the details for your request hit Submit. You will get a conformation your ticket has been sent on the following page.

How WeDoDev Handles Support Requests

Great, you have done your part so what happens next? WeDoDev handles support requests in the order in which they were received and based on priority level. We will respond to all support requests within 24 hours from receiving it. We do our best to make sure that all of our clients needs are handled in a timely fashion and strive to provide you with the best service that we can. Being able to submit and track support requests through the WeDoDev Client Area makes it very convenient for you to keep your site updated or get general questions answered.

Of course we can still always be reached by email or by phone (see our contact page) if you truly have an emergency.