OneVoice Spain - Información de fabricantes

Cisco Small Business

Tue, 31 Mar 2009 05:00:00 GMT

Cisco Small Business

Ahora integrado como parte del portafolio de Cisco Small Business, Linksys Connected Office provee soluciones de Voz, Seguridad y Wireless para la PyME.

Products

Tue, 23 Dec 2008 06:00:00 GMT

Products

Jabra

Tue, 23 Dec 2008 06:00:00 GMT

Jabra is a leading worldwide supplier of high-quality corded and wireless headsets and related products. Jabra’s knowledge of the contact centre, office, and mobility markets allow production of appealing headset solutions for contact centre clients and all types of users to reduce stress and improve productivity.

KIRK Telecom

Tue, 19 Jun 2007 05:00:00 GMT

El sistema KIRK DECT ofrece sistemas de telefonía simples, flexibles, rentables y sin cables con auriculares de alta durabilidad. Añadir una solución KIRK y una plataforma de comunicaciones IP para proveer on-site comunicaciones wireless para una disponibilidad flexible, mejorar la eficiencia y ahorro de costes.

Spectralink

Tue, 19 Jun 2007 05:00:00 GMT

SpectraLink, el líder de la telefonía Wi-Fi en el entorno laboral, proporciona a todos los negocios del mundo el poder de las aplicaciones de voz y mensajería móviles. Integrándose a la perfección con las plataformas de voz a través de IP (VoIP) y telefonía tradicional, la tecnología escalable de SpectraLink's proporciona un acceso instantáneo a personas e información crítica de la empresa. Los terminales de SpectraLink liberan a los empleados de sus puestos de trabajo y logran que éstos sean más accesibles, productivos y receptivos.

Polycom

Fri, 09 May 2008 05:00:00 GMT

SpectraLink y KIRK Telecom son ahora parte de Polycom. Esta adquisición refuerza la posición competitiva de las líneas de productos KIRK y SpectraLink, e introduce a Polycom como líder en los mercados de telefonía con y sin cables - con posición adelantada en el mercado y con ventajas tecnológicas derivadas de un catálogo de productos mixto. Este catálogo mixto en wireless incluye las soluciones DECT de KIRK y WiFi de SpectraLink, con una selección de teléfonos específicamente desarrollados para su uso en diversos mercados.

Stonevoice

Wed, 22 Apr 2009 05:00:00 GMT

StoneVoice es el primer partner en desarrollo de la tecnología de Cisco que puede ofrece una colección completa de producto diseñados para Cisco CallManager Express y Cisco CallManager. La Aplicación StoneVoice (SAS) es capaz de incrementar el valor general de la solución añadiendo rasgos de alta calidad y servicios, manteniendo la facilidad de uso, instalación y mantenimiento requerido por los clientes en PYMES.

QuesCom

Wed, 06 Aug 2008 05:00:00 GMT

Quescom diseña soluciones de telefonía para empresas. Su gama de productos levanta un puente entre la red de voz de la empresa y su propia red. Como resultados, se apalanca el sistema actual de telecomunicaciones.

PowerDsine

Tue, 26 Aug 2008 05:00:00 GMT

La integración de datos, voz y energía por Ethernet permite una instalación más rentable de teléfonos IP, Puntos de Acceso y otros aparatos como cámaras IP.

Cistera Networks

Mon, 21 Jan 2008 06:00:00 GMT

Cistera Networks™ diseña, desarrolla y comercializa productos para aplicaciones XML empleados en entornos de comunicación a través de IP. El ConvergenceServer(TM) de Cistera, combinado con un juego de motores de aplicación y aplicaciones avanzados, permite la integración de la voz, el vídeo y los datos en la infraestructura de red

Channel Partner Program

Wed, 05 Nov 2008 06:00:00 GMT

Challenge and Reward

Wed, 06 Aug 2008 05:00:00 GMT

Certificación Select de Cisco

Fri, 05 Dec 2008 06:00:00 GMT

The SMB Opportunity
SMB is quickly becoming the IT industry's fastest growing segment - Cisco is investing and committing by expanding the reach of Cisco's value-based channel program to a global community of small partners and by developing this partner community with the capabilities to capitalize on this opportunity: Select Certified.

What do SMB Customers want?	What do SMB Partners want?
Small local resellers less then one hour's drive away	Programs targeted at the needs of their customers
A trusted business relationship with their reseller	Easy access to information, tools and products
Support and Solutions Expertise	Marketing support
Good value for money	Sales and Technical Training
	Margin Opportunities (incentives)

What do you have to do to become a Select Certified Partner?

Step 1: Register your company
Step 2: Sign the Indirect Channel Purchase Agreement (ICPA)
Step 3: Achieve your SMB Specialization: there are 2 roles that need to be fulfilled: Account Manager and Engineer. Before taking the online exam we recommend that you take the online eLearning modules on Cisco's Partner eLearning Center (PEC) first:

Account Manager: The Cisco SMB Account Manager courses address the sales skills necessary to successfully identify opportunities and propose solutions to small- and medium-sized customers. The SMB AM is capable of performing discovery with a customer and recommending appropriate switching, security, and wireless solutions. Click <<here>> to see all the AM Modules.
Sales Engineer: The Cisco SMB Engineer course addresses high level skills that are the foundation of being able to successfully design and deploy Cisco solutions to small- and medium-sized customers. The SMB engineer is capable of identifying a customer's routing, switching, security, and wireless network needs. The SMB Engineer has the skills to begin the solution design process and to perform basic deployment tasks. Click <<here>> to see all the SE Modules.
Business Owner: it's not mandatory for the Select Certified Specialization, but we believe there are very interesting trainings for business owners responsible for developing and executing a successful growth strategy for the small- and medium-sized customer segment. Click <<here>> to see all the BO modules.

Step 4: After taking the online training courses you can go to Promissor (www.testrac.com/pvuecisco ) to take your online exam (US$65). Click on create your own account (if you don't already have one) and once you have your account number you can select your exam accordingly:

Account Manager: 650-175
Sales Engineer: 650-180

What are the benefits of being Select Certified?

Opportunity to join Cisco's award-winning Channel Partner Program
Use of Cisco Select Certified Partner brand
Listed in the Partner Locator as Select Certified and SMB Specialised
Field sales coverage -Internal Channel Account Manager assigned to Select partners
Funded Delegate days within SMB University with free courses tailored to the SMB focused partner.
Eligibility to earn Partner Development Funds (PDF): In order to be eligible you need to achieve the SMB Specialization. The second layer of qualification for PDF is that you need to have at least 70% of your quarterly revenue come from SMB skus. (New SMB products will qualify). The funding (2% Nett on SMB SKUs) can be used for your investment in training, not-for-resale demo program, and marketing. You will have 9 months to use the funds from the date they became eligible.
Access to programs and promotions: Opportunity Incentive Program (OIP), Not-for-Resale Program (NFR), FastTrack, Cisco Certified Reburbished Equipment (CCRE) and Challenge & Reward
Eligible to sell Cisco Smart Care Services to your SMB Customers who need network-wide support on commercial-class products as well as proactive monitoring, assessments and remote repairs.
Access to qualified leads and marketing campaigns and tools
Eligible for Cisco Capital Financing - Easy Lease
Access to Partner Helpline: a portal designed as the primary pre-sale and onboarding support link for partners focused on small- and medium-sized businesses. Download the presentation from this website or go directly to Cisco Partner Helpline: www.cisco.com/go/ph.

Contact your local account manager for more information!

Renueva tu Certificación Select o Registred

Mon, 11 Aug 2008 05:00:00 GMT

Steps for Select Certifed and Registered Certification Anniversary Renewal

Both the “Registered” as the “Select” Certification is valid for one year from the original Certification date. This means you have to re-new your certication every year.

Renew your Registered Certificaion:

The only step you have to take is read Cisco’s Indirect Channel Partner Agreement (ICPA): http://www.cisco.com/web/partners/pr11/pr193/requirement.html
And click-to-accept, you can do this by loggin in to Cisco’s Partner Registration Tool: http://tools.cisco.com/WWChannels/GETLOG/login.do

Renew Select Certification step by step:

90 days prior to the anniversary date, the status in CSAPP changes to Re-Cert mode
90,60 and 30-day renewal reminder notices are sent to your company’s partner administrator contact by Cisco
If you still have all the original job roles fulfilled and these individuals still remain within your company, you simply have to re-apply online. No further exams or training are required. However, if an employee who originally passed the SMB specialization exams has left your company, the missing job role(s) must be fulfilled before the SMB Specialisation and Select Certification can be submitted for renewal
Ensure that you have read ICPA (Indirect Channel Partner Agreement): http://www.cisco.com/web/partners/pr11/pr193/requirement.html
And login to CSApp to click-to-accept ICPA and submit the re-certification (http://tools.cisco.com/WWChannels/cpapp/selectGeo.do)

Note: if your Select Certified and SMB Specialisation anniversary was before 1st August 2008, you will have achieved the SMB Specialisation before the SBCS(Smart Business Communications System) training and exam requirement was introduced.

You will now be required to complete the:

SBCS Account Manager (AM 650-173 SBCSAM) and
Engineer exams (EN 650-178 SBCSEN)

in order to renew your SMB Specialisation and Select certification. The foundation SMBAM and SMBEN exams are still valid, assuming the roles are still filled by the original individuals. Contact your Comstor account manager for course information.

Congratulations! You have renewed your SMB Specialisation and Select and/or Registered Certification for 1 further year. We hope you enjoy the continued benefits of being a Cisco Select Reseller and/or Cisco Registered Partner for another year!

Cisco Connection Online (CCO)

Wed, 06 Aug 2008 05:00:00 GMT

Opportunity Incentive Program

Fri, 07 Mar 2008 06:00:00 GMT

Do you want to get rewarded for your investments in new business?
Do you want to increase your margin and market share?

You can! Earn an extra 6% of GPL with Cisco’s Opportunity Incentive Program!

How does it work?

View the online training video on the new Partner Deal Registration platform
Use your CCO-Account to log in to the Partner Deal Registration (PDR) platform
Register your project: Cisco will check your application and if you are eligible for the OIP you will receive an OIP number.
Within 90 days of the approval, you can claim the discount on the OIP tool when you have won the deal.
When you receive the order, you order the products with Comstor and update this information on the OIP website.

What is an eliglible end user opportunity? There are 3 options:

Non-named Commercial accounts: any genuine end-user in a participating country who is not listed in Cisco’s Named Account list.
Named Commercial Accounts / non-forecasted opportunities: the end-user is know to Cisco the project however not
Incremental opportunities with the same end-user: when you see opportunities for subsequent business with the customer within 90 days of the discount-request-date of the previous OIP deal, then the Partner can log subsequent opportunities (up to 2 extra) and enjoy similar OIP benefits for such subsequent opportunities.

How about this: If the 1st deal is closed within 90 days of approval, register a 2nd opportunity with the same end user. If the 2nd deal is closed within 90 days, register a 3rd opportunity with same end user. The 3rd deal must be closed in 90 days: SUMMARY: account protection up to 270 days!

There are a couple of conditions you need to be aware of:

The first partner to register a project (Name + products) is approved partner.
Approved partners have 3 months project protection, which means 3 months to close the deal. After 90 days the oip approval is released and the opportunity becomes eligible for any reseller to request OIP support.
Minimum deal size:
- Named / non-forecasted Commercial: US$25,000 GPL
- Non-named commercial: US$5,000 GPL
Maximum deal size for all OIP deals: US$1,000,000 GPL
OIP can be combined with most other Cisco programs and promotions except SIP and NFR promotions.
OIP uses the Partner Deal Registration (PDR) and is available for Select, Premier, Silver or Gold Partners (6%) or Registered partners (3%)

Registered Partner

Mon, 29 Sep 2008 05:00:00 GMT

SMB is quickly becoming the IT industry's fastest growing segment - Cisco is investing and committing by expanding the reach of Cisco's value-based channel program to a global community of small partners.

Life Cycle Services

Mon, 10 Nov 2008 06:00:00 GMT

The Cisco Lifecycle Services approach defines the minimum set of activities needed to help you successfully deploy and operate Cisco technologies and optimize their performance throughout the lifecycle of your network.

Pay for Performance

Wed, 01 Oct 2008 05:00:00 GMT

Pay for Performance: Boost Your Profitability with Cisco Services

The network works better when services, together with products, create solutions aligned with business needs and opportunities. Cisco is committed to supporting your services business. Cisco invites you to register for the attractive rebate programme called Pay for Performance.

This Cisco program is designed to help you to improve profitability, retain and satisfy customers, and manage and grow Cisco services business. Pay for Performance will increase service attach and renewal rates, drive incremental service revenues, increase customer satisfaction and achieve greater partner lock-in.

The main objectives of the program are:

To boost services growth through increased attach and renewal rates
To deliver an ongoing programme with 6-month incentive periods and payouts
To evolve with partner and market needs

What are the benefits:

Provides you with the opportunity to improve profitability through cash rebates on the achievement of service contract attach and renewal rate thresholds
Helps you manage your services business by enabling tracking and measurement of attach and renewal rates using the Performance Metrics Central tool, an online portal for measuring partner performance in Cisco service programs.
Helps you to manage and grow your services business by providing program support and training offerings.

Requirements:

You must have booked at least US$150,000.00 net of Cisco hardware during the six months before the start of the registration period, or have achieved at least Level 1 of the Cisco Enhanced Packaged Services (CEPS) Program during Cisco fiscal year 2007
You must be a 2-Tier Cisco Registered or Certified (Select, Premier, Silver, or Gold) Partner purchasing from a Cisco Authorized or Cisco Distribution Partner

What do you have to do?

The time is now to register and grow your business. To participate in Pay for Performance incentive period 6, you must enrol by March 28, 2008.
- Go to www.cisco.com/go/p4p
- Select your theatre
- Select "access pay for performance"
- Log in using your cisco.com ID and password
- View Profile, Performance and rebate summary
Achieve the Cisco Service Expert Program (CSEP) certification. CSEP is a quick, free, web-based course that offers valuable information to help you increase profitability and customer satisfaction by showing how to increase service sales. You must have at least one person who has taken the course and passed the exam in order to receive Pay for Performance rebates.: http://cisco.partnerelearning.com/pec/Direct.asp?URL=20131541399645.1402
Meet service attach rate or renewal rate thresholds; you can earn rebates for both attach and renewal rate performance:
Attach Rate Threshold*
Rebate
Renewal Rate Threshold**
Rebate
75%+
7%
75%+
7%
65% to <75%
6%
65% to <75%
6%
55% to <65%
5%
55% to <65%
5%
45% to <55%
4%
50% to <55%
4%
* The attach rate measures your ability to sell Cisco Technical Services with Cisco products. Attach rate metrics are measured on products shipped during a rolling 12-month period, which starts 15 months back and forward 12. The rolling 12-month attach rate metric will be published in the Performance Metrics Central tool at the end of the 6-month incentive period is used to determine the rebate threshold achieved: http://tools.cisco.com/CustAdv/PP/smIntroduction.do

** The renewal rate measures your ability to renew Cisco services contracts that you previously sold on or before the contract expiration date. The renewal opportunity is first calculated and is then compared to your actual renewal performance to determine the renewal rate. Renewal rate metrics are calculated and measured quarterly, and one payment is made at the end of the 6-month incentive period.

Service Value Selling Approach

Wed, 06 Aug 2008 05:00:00 GMT

Cisco Services are most attractive to customers when they are sold as value-added feature available with the hardware. In making your case, you’ll want to use the value selling approach, which emphasizes the value, positive impact, and return on investment that services can have on your customer. Using this approach, you will be able to proactively work with your customers to:

Developing an accurate understanding of your customer’s organization and goals
Being viewed as a partner and strategic consultant rather than “just another vendor”
Penetrating accounts at executive level with a value-based message early in the sales cycle
Overcoming pricing objections easily by using ROI data to help CFOs and other finance/purchasing agents understand the impact of service on their bottom line
Preempting the competition to maximize product absorption by providing a complete, end-to-end offering that includes both hardware and services
A solid methodology for winning services contract renewals and selling additional services offerings to existing customers

Step 1 – Identify Business and Network Objectives
Get your customers talking about the business and network objectives they have established for the current year. By doing so, you can ensure that the service programs that you offer will meet your customer’s needs from both strategic and network perspectives.

Potential business objectives you might hear: Reducing operating expenditures / Becoming more competitive in certain markets
Potential network objectives you might hear: Driving productivity and improvement across the network /Improving mean time to restore /Increasing network stability and availability

Step 2 – Ask Questions to Uncover Customer Business and Network Pain Points
The next step to value selling is to focus on the business and network “pain” that your customer is experiencing in achieving their strategic objectives. Without pain, your customer’s organization will not be as willing to adopt a solution to change or address it. To uncover a customer’s pain, you must position yourself as a consultant, and not as a salesperson. Salespeople come to initial meetings with customers with PowerPoint slides, brochures, and other detailed materials to discuss or “cram” down the customer’s throat. Consultants come with a prepared list of questions, a blank notepad to take notes, and an inquisitive mind focused on learning about the customer’s environment and issues.

Ask your customers technical support related questions that will get them talking about networking technology issues they experience that Cisco Services can address.

Step 3 – Create a Service Vision with the Customer
Next, work with your customer to create a vision of how the pain points can be addressed. It may be helpful to list the key pain points mentioned by your customer and the corresponding vision in a tabular format as for many customers, a visual aide helps focus their attention and makes the pain they discussed more tangible.

Pain	Vision
Limited in-house expertise or technical experts	Improve in-house expertise and access to Technical experts
Increased downtime	Reduce downtime, increase availability and Stability of network
OS and application software are not current	Upgrade/update operating system and application software

Step 4 – Map Service Offerings to Fulfill the Vision
In the next step, use your knowledge of Cisco Services and your own service offerings to map key service deliverables to fulfill the customer’s vision. In many cases, it can be helpful for you to articulate this vision with your customer in terms of “when”, “who”, and “what.” For example:

When experiencing network degradation or downtime, what if your technical experts could immediately access troubleshooting tools and technical documentation via the Cisco.com online tools and resources available via the Cisco Services program?
When a piece of equipment or part fails, what if you could receive advance delivery of replacement equipment within one of the 2-hour, 4-hour, or Next Business Day delivery options available within the Cisco Services program? By mapping service offerings to the vision statements made by your customer, you can clearly demonstrate the value of service and help customers understand clearly how these services will assist the company in addressing the pain points that stand in the way of achieving its business objectives.

Step 5 – Quantify Service Benefits in Financial Terms
The next step is to help your customer see the overall impact of the solution on their bottom line. Many customers will want to see this in terms of return on investment (ROI). By using business, product, and network data supplied by your customers, you can provide your customers with the financial data they will need to obtain sign-off from both senior executives and purchasing/finance agents when making financial decisions about new purchases.

Step 6 – Communicate the Value of Service Throughout the customer’s entire Organization
The next step is to position the value of services appropriately with key individuals within the customer’s organization. For example, the CFO’s perception will be different from that of the CIO. To make the value of services more visible, use value statements that are relevant to the business function and organizational level of each stakeholder.

CFO: Cost Reduction / Revenue Growth / Investment Decisions (e.g. lease vs purchase, outsource vs in-house) / productivity / Efficiency / Infrastructure Improvement
CIO: Knowledge transfer / Cost Reduction / Increase Network Availability / Effective, faster implementations / Performance improvement / Higher Staff productivity / Life Cycle Management / Infrastructure strengthening and business enablement.

Step 7 – Leverage Tools and Extended Team Members to help close the deal
Next, look for ways to leverage extended team members on your staff when appropriate to help close the deal. Other individuals in your company frequently engage with customers as well. Based on their interactions, they may be able to provide you with additional information or contacts that will help you win the sale.

Here is an example of internal resources and the information/assistance they could provide:

Account Managers: Names of key contacts/resources within the customer’s organization / Perspective on the relationship with customer and the personalities within the customer’s organization /Information specific to the customer’s vision and business drivers /Knowledge of customer’s budget or network strategies for next year.
Sales or Systems Engineers: Information on the customer’s infrastructure and technical capability /Information on the customer’s network or the technologies that the customer is looking to implement in the next fiscal year / Understanding of the skill set or expertise of current IT resources.

Step 8 – Establish Regular Communications to Promote Value of Service
You may have closed a sale with your customer that included the purchase of Cisco Services and/or your service program. However, your involvement with the customer is far from over. The final step in the Value Selling Approach is to keep your customer abreast of the impact that service offerings are having on their organization through regular post sale communications.

Service Contracts FAQ

Wed, 06 Aug 2008 05:00:00 GMT

Who should register? Comstor, Reseller or your end user can register contracts, but we recommend that registration and management is a service you offer on your customer’s behalf.

As a reseller I wish to register the service as a back end to my own service offerings, how do I do this? If you wish to perform the actual support delivery, you should specify your company address as the delivery address in the contract. This identifies you as the "installation site". For example: With a 4-hour contract Cisco will aim to deliver within 4-hours to the "installation site", to the reseller but it is your responsibility to deliver the product further to the ACTUAL end-user. Cisco can deliver to the reseller (within 4 hours), so that the reseller may deliver to its client. If the contract is set up in this fashion, the reseller’s client will not be the responsibility of Cisco for delivery of support.

How soon can I confirm the details and make the contract live? As soon as you receive e-mail confirmation from Cisco.

When do I get e-mail confirmation from Cisco? You should get an e-mail within 48 - 72 hours of your order.

How soon can a service contract be used? If registration is completed via Cisco.com, a contract number should be received within 24 hours. With 4 hour service contracts Cisco.com, TAC and IOS access is activated immediately. However 4 hour replacement of parts may not be available for the first 45 days of the contract. Cisco will do best efforts during this period. Note: 45 days is the maximum delay for getting on-site contracts up and running.

How long are unconfirmed contracts valid? You must confirm your contract within 30 days. After 30 days the contract will automatically become active with the existing details. After confirmation or 30 days the contracts cannot be exchanged.

What information do I need to provide when I register? Company and contact details (including CCO log in) of the person who will manage the service contracts.

What information is needed to complete a registration? Reseller Details, Site Details (Location where the Cisco products will be installed), Contact Names and Phone Numbers, Cisco Product Details and Serial Numbers, the Token number.

What if I have problems confirming the contract? Contact the Cisco package help desk: pkg-help-euro@cisco.com.

I’ve logged in on Cisco SCC, but I do not find any contracts. Check if you are on logged in on the “Packaged Services” area. If so, click on “Search” to see the overview of your contracts.

What happens if a contract is ordered in error? Contracts can be RMAd if they have not been confirmed. If they have been confirmed no credit can be raised (but details on the contract can be amended).

Is coverage included in a service contract for all cards, modules etc in the Cisco product chassis? Yes. They are all included in the one service contract.

Does each piece of equipment need to be registered separately? Yes. Each piece of equipment must be individually registered to qualify for entitlements.

How many modules, cards and so on can be added for cover within a Service Contract? As many as required, but remember Cisco need to know about them. If Cisco is not advised of new modules to be added to a contract then the potential is that an end user will receive an incorrectly configured replacement piece of kit should it go down.

What is the length of a service contract? A standard contract duration is 12 months. In some cases contracts of different duration can be arranged to align to existing contracts.

What happens if a contract is bought and the category for the product changes? Does the package need to be returned? Cisco will support the change for 120 days. However to register under the old category number details will need to sent the details to pkg-help-euro@cisco.com as Cisco will need to do this manually.

In countries where Cisco cannot provide Next Business Day service levels is there any kind of service Cisco can offer? Same Day Shipment service is available anywhere in the world. This offering is exactly the same as Next Business Day except that Cisco does not guarantee next day delivery. Cisco does guarantee the part will be dispatched the same day. Any additional duty or collection charges must be met by the person purchasing the service contract.

Can I buy services on a product that is older than 12 months? Service contracts should be purchased and registered within 90 days of the product purchase. For any service requirements for older equipment Cisco can provide cover, however this is subject to the condition of the equipment and its previous history. Cisco will refuse support where the equipment is not in a serviceable condition or if the equipment was not sourced from a Cisco Authorized channel. There is no cover available for products that have reached End of Life more than 2 years ago.

Is any information other than the contract number required when calling TAC? Yes. Anyone requiring support will need to provide both the product serial number and the service contract number when they call Cisco.

If a diagnosis is done at the end of the day (i.e. 3:00 pm) would 4 hours mean 7:00pm or next morning delivery? A diagnosis must be done prior to 1:00 in the Time Zone of the region to receive a replacement part within 4 hours. If the diagnosis is done after 1:00, the replacement part will be shipped to arrive the next morning.

Do service offerings include or exclude holidays? 24x7x4 includes holidays. 8x5x4 and 8x5xNBD excludes holidays.

If a customer buys a Cisco product with a services contract but uses a third party flash memory or cable is the contract invalidated? If the memory or cables are not Cisco products -- but are Cisco certified -- then the product will be covered by a contract. However, if a problem is identified as coming from the third party product, the customer will not get support on that particular component (e.g. no cable or memory replacement).

How does response time work? If a 2 hour response package is ordered, the replacement part and engineer will be on site within 2 hours of diagnosis. Response time does not refer to response to a telephone call into TAC.

How much support does a customer receive when a Cisco engineer goes on-site as part of the onsite service? The Onsite engineer does not leave the site until the customer is happy. The parts arrive with software pre-installed, but the version is not guaranteed. The engineer replaces the part and reconnects the unit to the network. The engineer will work with TAC to establish a connection to the unit. Flash can be taken from the old router but the engineer is not responsible for recovering a specific version of software or to build a configuration. However they will try to help wherever possible.

Does Cisco use third party maintainers? Cisco has three main TPMs: NCR, IBM and Equant. Cisco Onsite services assigns the TPM in some locations. All three TPMs are only available in some locations; in other locations only one TPM is available. If customers insist on a different TPM, they may select from the available TPMs.

Is there a lead time for hardware replacement? Cisco logistics requires a 45 day lead-time to find the parts, fill the orders, and stock the shelves. The complexity of the process is required to ensure proper sparing. All other aspects of the contract are available immediately and the initial contract will run for one year and 45 days to cover the lead time. However, in many cases (such as in locations with high contract density), the parts are already in the depot; in most cases normal SLAs will be achieved.

Service Contracts Operations

Wed, 06 Aug 2008 05:00:00 GMT

Cisco Service Contract Centre Lifecycle Management

Cisco SCC Registration is a powerful and flexible web-based service lifecycle management system and is integral to developing and maintaining your SMARTnet business. Recently Cisco has enhanced this web-based service management tool to SMS3. SMS3 consolidates multiple applications into a single quoting tool to deliver a streamlined method to configure, order, manage, register and renew services based on the Global Pricelist. By using SMS3 Cisco believes channel partners will be able to ensure a higher contract registration and activation rate, and achieve contract management flexibility and broader customer choices. This will help to build customer satisfaction.

To give you extra information on how this system works, you can look at the multilingual online tutorial and you can go the the special Cisco Services Contract Center (SCC) Lifecycle Management information website. Click <<here>> for the multilingual online tutorial.

What are the benefits?

One tool does it all and is integrated with SCC contract data
Automatically create and manage your own online service contract database
Simplified contract administration and registration by means of ‘default entry fields’
No more physical products or "tokens" you have to ship to your customer, so hardly any chance the products gets lost or stolen
You have a better insight in the products sold so you can estimate what your customer needs
It simplifies the post-sales process, so you can lower the operational costs
Automates New and Renewal Services Quoting & Ordering
View/Manage Quotes
Streamline 2Tier Services ordering
- Multi-Year, Pro-rating, Co-Term
- Automates Renewal Registration
- End of Term Service Level Upgrade
Enables Single Services Pricelist
New service programs - availability & time to market (SMB-SA)
Service validations done prior to the order - reduces returns requests
Very efficient renewal process, which gives you the opportunity to be pro-active to your customer

How does it work?

Sell Cisco Services to customer based on the Hardware and Software. Here you'll find an brief overview of the different Cisco Services options. You can create a quote directly using Cisco SMS3, but you can also contact your Comstor Account Manager. To create a quote, login to SCC with your CCO User ID and password.

Click on the Quoting & Ordering tab and follow the instructions

CON-SNT*	SMARTnet Standard 8x5xNBD
CON-SNTE*	SMARTnet Enhanced 8x5x4
CON-SNTP*	SMARTnet Premium 24x7x4
CON-S2P*	SMARTnet Premium 2-hour 24x7x2
CON-SMBS*	Smart Foundation Services (SMB Support Assistant)
CON-OS*	SMARTnet Onsite 8x5xNBD
CON-OSE*	SMARTnet Onsite 8x5x4
CON-OSP*	SMARTnet Onsite Premium 24x7x4
CON-PREM*	SMARTnet Onsite Premium 2-hour 24x7x2
CON-ESW*	UC Essential Software
CON-ECD*	UC Essential Software 8x5xNBD
CON-ECE*	UC Essential Software 8x5x4
CON-ECPM*	UC Essential Software 24x7x4
CON-EC4P*	UC Essential Software 24x7x4 Onsite
UCSS-*	UC Software Subscription

You can send your quote directly to Comstor, using the "Send Order Request to Distributor" from the Action drop-down list in the Quote Wizard page.

Register your company and yourself for Cisco SCC when you are one of the people that should receive the Service contracts within your company, for passing onto your customers for registration. You need a valid CCO account to register for this service.
- TIP 1! You can link an unlimited amount of CCO ID’s to your company. This means that everybody will be kept up to date when a service contract needs to be activated.
- TIP 2! You can also use an email alias like support@reseller.com to limit the amount of emails to activate contracts. You have to create a separate CCO-account with this email address especially when you also do maintenance and support. Because only the person (or email address) which activated the contract can open a TAC case.
- TIP 3! By sending an email to web-help@cisco.com you can request that certain CCO-IDs are linked to a service contract.

Complete Service registration by entering products into the registration shell. After completion you will get the contract number to be entitled to get support from Cisco. You have 30 days to register your shell without any consequences. When you register later than 30 days, it is using up the official 12 months’ period of the contact.

For extra information you can download SCC User guides in all kinds of formats from our site.

Descripción de Smart Care

Wed, 06 Aug 2008 05:00:00 GMT

Como Empezar en Smart Care

Mon, 10 Nov 2008 06:00:00 GMT

Panel de Control Smart Care

Wed, 06 Aug 2008 05:00:00 GMT

Solución Financiera: Easy Lease

Mon, 25 Aug 2008 05:00:00 GMT

For Companies of all sizes, using the best technology is no longer a ‘nice-to-have’. It’s becoming essential, as the network underpins the performance levels that it can achieve. As many businesses now strategically invest in their networks, financing is becoming increasingly important.

Cisco Capital is uniquely positioned to be your strategic financing partner. The leasing solutions are value tools to finance your network investments by spreading the cost of new technology over time, allowing you to manage your cash flow better and conserve capital budgets.

EasyLease
EasyLease is the Cisco Capital finance program that has been specifically designed to meet the needs of Cisco customers in the small, growing and mid-sized markets. What are the challenges:
-    Limited budget
-    Company capital often secured for getting capital from the house bank
-    A financial buffer in case of future problems, monthly salary payments and growth

Cisco Capital Easy Lease frees you to get the solution your business needs without tying up your cash. This means that you are able to expand your relationship in your accounts, to enlarge the deal and accelerate the deal cycle for your customer, create budget and demand and stop chasing after it.

Benefits for you:
-    Financing is cheaper than paying with company capital
-    Budget constraints are being met
-    Existing credit line are not touched
-    Customer does not need to secure company assets other than the Cisco products and services
-   Avoid technology obsolescence
-   Improve ROI
-    Drive a proactive infrastructure management strategy to maintain your competitive edge and profitability
-    0% Financing!

Cisco now offers 2 EasyLease programmes: EasyLease Voice and EasyPort

EasyLease Voice	EasyPort
"Price per User per day"	"Price per port per month"
0% finance	0% finance
Up to 36 months	Up to 36 months
Min. 70% Cisco (incl. hardware, software & services)	Minimum 70% Cisco (incl. hardware, software & services)
Minimum 10% Cisco hardware	Minimum 10% Cisco hardware
Minimum deal size EUR 1,000 or GBP 1,000	Minimum deal size EUR 1,000 or GBP 1,000
Minimum 4 handsets	Minimum 1 Cisco Switch
Max. 0% financing EUR 125K or GBP 100K	Maximum 0% financing EUR 125K or GBP 100K
Benefit:	Benefits:
Enables customers to migrate to UC without large upfront investment	Enables customers to buy simple Cisco Networking solution without large upfront investment Per port financing ensures solution cost is more manageable and affordable

How does it work?

The first step is to collect the following information: Cisco Equipment, Cisco Services (i.e. SMARTnet), Non-Cisco equipment and non-Cisco services (i.e. software, training, implementation)
- 70% of the solution needs to be a Cisco Solution
- The minimum investment is €1,000, the maximum investment is €125,000
- The lease term is up 'till 36 months
The next step is to finalise the pricing proposal to your customer price.
With this information you go to the Easy-Lease-Lite Tool, this is an online Lease calculator which will help you to calculate the lease amount and to register your leasing opportunities.
- For Spain click <<here>>
Once you have entered this information, you will receive a proposition back from Cisco Capital Easy Lease

Accelerate the adoption of Unified Communications with Cisco Capital Easy Lease
For small and medium-sized businesses, the move to IP from PBX is no longer a matter of 'if', but 'when'. The business benefits of IP communications are seen as highly attractive, and Cisco Unified Communications solutions are regarded as a leading choice. But replacing PBX systems often raises a problem with finance. The impact of migration can mean that the lease on a PBX system has to be terminated, resulting in a financial penalty. Similarly, budget concerns may mean a business is reluctant to commit cash to an IP communications system. To overcome these financial challenges, Cisco Capital has created two programs to enable a quicker and easier transition to Cisco Unified Communications solutions.
They build on the success of the Cisco Capital Easy Lease 0% finance solution which already helps many of our customers to get the communications solutions they need whilst avoiding negative impact on cashflow and budgets.

Settle an existing lease at 0%. Customers who currently lease their PBX system may be required to pay an early settlement fee if they wish to transition to Cisco Unified Communications before the lease is up. This fee would come from internal funds, borrowings or loans, or would be rolled into a new finance agreement. Cisco Capital is offering our customers the opportunity to finance this settlement figure at 0% interest when included in a new Unified Communications solution. (Subject to this settlement figure amounting to less than 20% of the new solution value). This means that they can migrate immediately to a Cisco Unified Communications solution whilst minimising the impact on cashflow or internal budgets.
Migrate now, pay later. Customers may chose to use their own budget to pay an early settlement fee and migrate to Cisco Unified Communications, or they may chose to roll the fee into the new Easy Lease finance solution. Either way, this option allows customers to defer any lease payments for up to six months. This gives them valuable time to allocate budget and manage their cashflow so that they receive the business benefits of a Cisco Unified Communications solution, but not the financial challenges that early migration may otherwise represent. Both of these programs represent a compelling proposition for our customers to start taking advantage of Cisco Unified Communications solutions right away.

Contact your local Comstor representative for more information or click <<here>>

Equipos Cisco Refurbish

Wed, 06 Aug 2008 05:00:00 GMT

Cisco Certified Refurbished Equipment (Cisco CRE) is a price-competitive and trusted alternative for customers and partners in those cases when buying new Cisco equipment is not an alternative. Fully refurbished to Cisco factory specifications, Cisco Certified Refurbished Equipment is backed by the same warranty, maintenance and support options as the equivalent new product.

The Cisco Certified Refurbished Equipment program helps partners drive new business opportunities and provide customers who are on a limited budget with Cisco products, with no compromise on quality and support. In addition, the program enables partners to retain and service those customers who are looking for End-of-Sale equipment to maintain their legacy networks.

What are refurbished products?
Cisco Certified Refurbished Equipment is pre-owned products which have been remanufactured to factory standards by Cisco, including up-to-date IOS and warranty. They include new as well as "End of Sale" products. In the refurbishment process, Cisco utilizes a comprehensive and proprietary testing and revitalization process to ensure the product is of the highest quality. This is the only program for refurbished Cisco products that is backed by the same Cisco warranty as for new equipment, and is completely supported by Cisco.

9 Smart Plays with Cisco Certified Refurbished Equipment

Sell more: combine Cisco Certified Refurbished Equipment with new Cisco products to sell and upsell more Cisco technology for the same capital expenditure.
Protect profit margins: Offer Cisco Certified Refurbished Equipment to help customers meet their tight spending budgets without eroding your margins.
Protect and retain customer base: offer Cisco Certified Refurbished Equipment as a trusted alternative to unauthorized reseller offerings
Increase sales in the SMB < 100 employees market: offer Cisco Certified Refurbished Equipment to price sensitive customers looking for performance, quality, support and value.
Close deals faster: offer Cisco Certified Refurbished Equipment as an alternative to requesting time consuming and costly "one-off" price deviations
Win incremental sales: offer Cisco Certified Refurbished Equipment to customers looking for spares and extending existing networks
Make a lease work: offer Cisco Certified Refurbished Equipment when extra "points" are needed to close a lease.
Minimize credit challenges: Offer Cisco Certified Refurbished to customers with challenging credit situations
Fulfill special orders: offer Cisco Certified Refurbished Equipment to fulfill orders for end-of-sale (EOS) products

Program Benefits

Pease of Mind: Equipment is fully tested, remanufactured, revitalized and supported by Cisco with the same warranty as new Cisco product,
Performance: Upgraded to include all Engineering Change Orders and includes a current revision of IP-only software and a new software license,
Support: Equipment is protected by the same warranty as new Cisco product and is supported through Cisco's Technical Assistance Center. Automatic eligibility to add SMARTnet support or other service contracts for extra support
Value and Competitive Pricing: Save up to 30% on the prices of equivalent new Cisco products. Save up to 75% on ‘End-of-Sale' Cisco product.
Financing: Refurbished products can also qualify for finance through Cisco Capital.

How does it work?

You have a project where you want to offer Refurbished Cisco Equipment. If you have a CCO account, please go to http://www.cisco.com/go/remarketing and log into the portal by clicking on the "View Inventory" icon on the right hand side of the webpage.
Important! Note that the data presented on the portal is an indication of the inventory levels at that time and are only binding with an Approval Code from Cisco.
Contact you Comstor Account Manager to check if you are entitled to buy Cisco Refurbished products.
If you are, you will receive an Authorisation Code and with this code Comstor will provide you with a quotation for your project. The Authorisation Code and Quotation are valid for 30 days.

Important Facts to Know

All Cisco Refurbished products are mainly available through Cisco Distribution Partners (CDP)
Cisco Refurbished Kit is sold on a first come first served basis and is subject to product availability.
Cisco Refurbished products are recognized by the “-RF” extension behind the product number, and special labels on the packaging.

Questions & Answers on the Cisco Refurbished Equipment Program:

What does ‘Refurbished Equipment is available on a selective basis’ mean? Because inventory changes daily and select SKUs are limited in quantity at any given time, Comstor and Cisco want to ensure that this equipment is being used for the most appropriate opportunities. Although Cisco aims to maintain a consistent inventory, approval to position this equipment for select opportunities does not guarantee product availability at the actual time of purchase as the inventory is subjected to a ‘first come, first served" fulfillment. Please note that the inventory levels are updated in real time on the web portal.
Can I order Refurbished equipment directly from Cisco? No. Cisco only sells on a selective basis through its current Distribution Partners (CDP’s).
Can I place back-orders for Cisco products? No; after Cisco approval, Comstor and Cisco will indicate which products are obtainable on a first-come – first-served basis.
Does refurbished equipment have the same restrictions as new products? Yes. Any equipment that is restricted when purchased as a new product holds the same restrictions when purchased refurbished from Cisco.
How do I know what is included in a refurbished part number? You can access a “Check Standard Configuration” link next to each part in the Inventory Search Results web page in the tool.
Can I combine refurbished equipment with new equipment? Yes. After Cisco Approval, combining the offer of new equipment with CARE equipment is fine and will not have any impact on warranty of the individual products / components.
Can I sell refurbished equipment in combination with the TMP (Trade-in) program? No. Cisco’s Trade-in program is only eligible for the sale of new equipment.
Are Cisco’s new product-promotions applicable to refurbished products / bundles of refurbished products? No. Cisco may offer a promotion for these products specifically.
Can I sell SMARTnet? Yes. Refurbished products are eligible for SMARTnet, and SMARTnet contracts would have to be bought in a similar fashion as for new products.
What is Cisco Remarketing position on European customer orders for parts restricted under RoHS Legislation? Equipment supplied by Cisco Remarketing is specifically for repair, capacity expansion, reuse and/or upgrade of electrical and electronics put on the EU market before July 1, 2006.

For more information contact you local Comstor Account Manager, Cisco (care-emea@cisco.com) or take a look at what the current inventory is by visiting http://www.cisco.com/go/remarketing.

Herramientas de Configuración y Ventas Cisco

Tue, 18 Mar 2008 05:00:00 GMT

Comunicaciones Unificadas para PYMEs

Tue, 26 Feb 2008 06:00:00 GMT

Cisco Unified Communications Manager

Wed, 06 Aug 2008 05:00:00 GMT

Reduced List Prices for Cisco UC 500 Series

Thu, 26 Mar 2009 05:00:00 GMT

The list prices for Cisco UC 500 have been reduced!

Comstor Wins Cisco's TOP Awards

Wed, 06 Aug 2008 05:00:00 GMT

Cisco recently presented Westcon Group with the “Global Distributor of the Year” award and the “Multi-Theatre Partner of the Year Award,” which incidentally has never been awarded to a distributor. The following reasons were cited:

Innovative programs such as OneVoice and OneDefense
Commitment to growth
Commitment to emerging markets
Leadership in developing the SMB market
Integrity and accountability in our business relationships
Improved productivity of our reseller customers

Westcon Group is continually recognized by its peers as delivering the most effective solutions programs in the industry. Programs like OneVoice and OneDefense have instrumental in helping our customers become more effective in achieving success through the entire sales cycle.

If you are already a customer, you know the value we are capable of delivering and we look forward to strengthening our relationship. If you are not a member of our award-winning solutions programs, it’s easy to register!

Cisco cites innovative programs such as OneDefense and OneVoice and leadership in developing the SMB Market as key reasons for nominating Westcon Group:

Westcon Group - Multi Theatre Partner of the Year
Westcon Group - Global Distributor Partner of the year
Comstor Spain - European Distributor Partner of the year
Comstor Spain - Distributor Partner of the Year Spain
Comstor Spain - Geography Winner "MED"
Comstor France - Distributor Partner of the Year France
Comstor France- Geography Winner "France"
Comstor Germany - Distributor Partner of the Year Germany
Comstor Germany- Geography Winner "Germany"
Comstor Netherlands - Distributor Partner of the Year
Comstor Netherlands- Geography Winner "Benelux"
Comstor UK - Distributor Partner of the Year
Comstor UK- Geography Winner "UKI"

We want to extend our sincere gratitude to you, our loyal customers and partners, who helped us achieve this. Without you, this would not have been possible!

Cisco Smart Designs

Fri, 03 Oct 2008 05:00:00 GMT

Cisco Smart Designs provide network solution implementation best practices in an easy to follow format to help you streamline the installation process, reduce deployment risk and increase profitability.

Cisco

Fri, 19 Sep 2008 05:00:00 GMT

Cisco, Inc. es líder mundial en sistemas de redes IP y soporte físico y lógico de telefonía IP. Más de 10.000 organizaciones emplean ahora los productos de telefonía IP de Cisco con el fin de eliminar sistemas telefónicos de oficina “PBX” de circuito conmutable, superfluos, inflexibles y económicamente costosos. www.cisco.com

Electronic Hook Switch

Fri, 08 Jun 2007 05:00:00 GMT

We are pleased to announce exclusive availability of an EHS (electronic hook switch) upgrade kit that eliminates the need for a mechanical handset lifter set.

Compatible with Plantronics wireless headsets and Cisco 79xx series phones. (that do not have EHS chips embedded)
This hidden switch provides a low cost, convenient and customer friendly alternative to the unpopular handset lifter.

Contact your Comstor account manager today and ask for pricing and more details on SKN300.

Plantronics

Fri, 12 Sep 2008 05:00:00 GMT

Plantronics ofrece auriculares móviles destinados al mercado inalámbrico y de telefonía móvil, auriculares para ordenadores de próxima generación para aplicaciones de ordenador y auriculares y sistemas alámbricos e inalámbricos para la oficina, small oficce / home office (SOHO) y contact center.

Attach Rate Threshold*	Rebate	Renewal Rate Threshold**	Rebate
75%+	7%	75%+	7%
65% to <75%	6%	65% to <75%	6%
55% to <65%	5%	55% to <65%	5%
45% to <55%	4%	50% to <55%	4%