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<channel>
	<title>The trouble with data...</title>
	
	<link>http://wills-blog.com</link>
	<description>A journey through database heaven &amp; hell (and other stuff)</description>
	<lastBuildDate>Fri, 11 Dec 2009 22:37:55 +0000</lastBuildDate>
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		<title>SQL 2008 R2 Master Data Services</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/g_ydfTgyVAY/</link>
		<comments>http://wills-blog.com/?p=320#comments</comments>
		<pubDate>Fri, 11 Dec 2009 22:33:40 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Data Warehousing]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Master Data Services]]></category>
		<category><![CDATA[SQL 2008]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=320</guid>
		<description><![CDATA[Well, I finally got around to taking a look at R2 and specifically Master Data Services (due mostly to some strange decisions on my current data migration project).
First impressions &#8211; I actually quite like it. I can see that it is going to require some deep late-night learning to completely get my head around it [...]]]></description>
			<content:encoded><![CDATA[<p><span style="color: #000000;">Well, I finally got around to taking a look at R2 and specifically Master Data Services (due mostly to some strange decisions on my current data migration project).</span></p>
<p><span style="color: #000000;">First impressions &#8211; I actually quite like it. I can see that it is going to require some deep late-night learning to completely get my head around it all but it&#8217;s certainly not what I would call a Version 1 product (actually given that it&#8217;s born out of <a href="http://www.stratature.com/" target="_blank">Stratature +EDM</a> it&#8217;s more like version 4/5) . The new web based UI is pretty clunky though and for sure left me a little frustrated at times. However mosts of my other issues primarily centred around &#8220;de-nannying&#8221; Windows Server 2008 R2&#8230; all I can say (from a guy who likes to be fairly agile) is AAAAAARRRRGGGGHHH!<br />
</span></p>
<p><span style="color: #000000;">So here was the set up.</span></p>
<p><span style="color: #000000;"> Virtual Server </span></p>
<ul>
<li><span style="color: #000000;">2 x Processors (2.33ghz)</span></li>
<li><span style="color: #000000;">4GB RAM</span></li>
<li><span style="color: #000000;">64-bit Windows Server 2008 R2 (Enterprise)</span></li>
</ul>
<p><span style="color: #000000;">SQL Server</span></p>
<ul>
<li><span style="color: #000000;">2008 R2 Enterprise CTP2 (Eval)</span></li>
</ul>
<p><span style="color: #000000;">Some things I needed to do for later on but may as well have done here</span></p>
<ul>
<li><span style="color: #000000;">Upped the server from default to run IIS, Web Services etc</span></li>
<li><span style="color: #000000;">Ensured .Net 3.5 sp1 was on board</span></li>
</ul>
<p><span style="color: #000000;">After the SQL Install, you need to run the MDS install from the SQL Install Media.</span></p>
<p><span style="color: #000000;">Rather than reinvent the wheel, I will point you to the msdn installation area and two excellent posts to get installed, web app configured (this took me a couple of attempts until I found Sutha&#8217;s article) and run in some test data to see how it works.</span></p>
<p><span style="color: #000000;"><a href="http://msdn.microsoft.com/en-us/library/ee633752%28SQL.105%29.aspx" target="_blank">Installation</a></span></p>
<p><span style="color: #000000;"><a href="http://sqlblogcasts.com/blogs/tsutha/archive/2009/11/26/configuring-mds.aspx" target="_blank">Web App Config</a></span></p>
<p><span style="color: #000000;"><a href="http://nickbarclay.blogspot.com/2009/11/beginning-master-data-services-part-1.html" target="_blank">Baby Steps (Nick Barclay&#8217;s 7 step tutorials)</a><br />
</span></p>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;">And the result was this</span></p>
<div id="attachment_321" class="wp-caption alignleft" style="width: 310px"><a href="http://wills-blog.com/wp-content/uploads/2009/12/mds.PNG"><span style="color: #000000;"><img class="size-medium wp-image-321 " title="mds" src="http://wills-blog.com/wp-content/uploads/2009/12/mds-300x175.PNG" alt="first hierarchy" width="300" height="175" /></span></a><p class="wp-caption-text">first hierarchy</p></div>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;"><br />
</span></p>
<p><span style="color: #000000;">One last useful link &#8211; when you are importing data, there are a set of error codes applied to the datasets (nice touch). The problem is that they are not documented anywhere (crap touch&#8230;attention to detail!!). The result, I spent a couple of hours looking for ERR210000 and what I might have done wrong only to find from <a href="http://blogs.msdn.com/knight_reign/archive/2009/11/25/mds-staging-table-error-codes.aspx" target="_blank">Kirk&#8217;s helpful list</a> that ERR210000 means &#8220;all is well&#8221; (great &#8220;ERR&#8221; can now mean &#8220;OK&#8221;)</span></p>
<p><span style="color: #000000;">Have a play&#8230;</span></p>
<p><span style="font-size: small;"><span style="font-family: Calibri;"><br />
</span></span></p>
<img src="http://feeds.feedburner.com/~r/wills-blog/SABg/~4/g_ydfTgyVAY" height="1" width="1"/>]]></content:encoded>
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		<item>
		<title>Business Intelligence Developer Network</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/uD5AxvtcCUQ/</link>
		<comments>http://wills-blog.com/?p=319#comments</comments>
		<pubDate>Sat, 28 Nov 2009 10:41:32 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[SQL]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=319</guid>
		<description><![CDATA[A new Business Intelligence developer community/network is just about to be launched by Brian Knight and the people at Pragmatic Works&#160;
Writing for BIDN
Looking to give back to the community or learn through teaching others? Anyone can post blogs by clicking Add Blog Post while you&#8217;re logged in. Blogs are generally considered to be as small [...]]]></description>
			<content:encoded><![CDATA[<p>A new <a href="http://www.bidn.com//" target="_blank">Business Intelligence developer community</a>/network is just about to be launched by Brian Knight and the people at <a href="http://www.pragmaticworks.com/" target="_blank">Pragmatic Works</a>&#160;</p>
<blockquote><h4>Writing for BIDN</h4>
<p>Looking to give back to the community or learn through teaching others? Anyone can post blogs by clicking <a href="http://www.bidn.com/MyAccount/Blog/addeditblogentry.aspx">Add Blog Post</a> while you&#8217;re logged in. Blogs are generally considered to be as small as a few paragraphs long and are written in a very casual manner. If you have something more substantial to write more than a few pages, please consider writing a formal article. You can add an article by going to the article section and clicking <a href="http://www.bidn.com/MyAccount/Articles/addeditarticle.aspx">Add An Article</a>. If you write an article that&#8217;s accepted, we pay you $25 through PayPal within 30 days of it being published. You won&#8217;t get rich writing but it makes a great way to treat others to lunch while treating the community to your knowledge!</p>
</blockquote>
<p>Looks as if this could be an excellent BI resource in the making</p>
<img src="http://feeds.feedburner.com/~r/wills-blog/SABg/~4/uD5AxvtcCUQ" height="1" width="1"/>]]></content:encoded>
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		<item>
		<title>SQL Server 2008 R2 November CTP</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/FG6Yl5j9W3o/</link>
		<comments>http://wills-blog.com/?p=315#comments</comments>
		<pubDate>Mon, 09 Nov 2009 19:15:27 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Data Warehousing]]></category>
		<category><![CDATA[SQL]]></category>
		<category><![CDATA[SQL 2008]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=315</guid>
		<description><![CDATA[It&#8217;s available today for Technet &#038; MSDN subscribers&#8230;
SQL Server 2008 R2 is the next generation of the Microsoft SQL Server database platform, planned for release in the first half of calendar year 2010. MSDN and TechNet Subscribers can download the SQL Server 2008 R2 November CTP today. Non-subscribers will be able to download the November [...]]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s available today for Technet &#038; MSDN subscribers&#8230;</p>
<blockquote><p>SQL Server 2008 R2 is the next generation of the Microsoft SQL Server database platform, planned for release in the first half of calendar year 2010. MSDN and TechNet Subscribers can download the SQL Server 2008 R2 November CTP today. Non-subscribers will be able to download the November CTP later this month. The R2 release brings significant new capabilities and enhancements that can help your business keep pace with today’s growing and changing data management needs. Increase productivity and reduce data management costs by taking advantage of an even more scalable platform with comprehensive database and application management tools. SQL Server 2008 R2 helps users to build rich analysis and reports and helps organizations improve the quality of their data. Find out more, download the Community Technology Preview pre-release and let us know what you think. Also, join the SQL Server communities around the world and the SQL Server development team in the conversation.</p></blockquote>
<img src="http://feeds.feedburner.com/~r/wills-blog/SABg/~4/FG6Yl5j9W3o" height="1" width="1"/>]]></content:encoded>
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		<title>More on the SQL MERGE statement</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/ifEeNP81oT8/</link>
		<comments>http://wills-blog.com/?p=313#comments</comments>
		<pubDate>Tue, 27 Oct 2009 19:11:25 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Data Warehousing]]></category>
		<category><![CDATA[SQL]]></category>
		<category><![CDATA[SQL 2008]]></category>
		<category><![CDATA[SSIS]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=313</guid>
		<description><![CDATA[Here&#8217;s a link to a useful article by Kristen Hodges about using the new 2008 MERGE SQL construct to carry out Type 1 &#038; Type 2 Dimension updates
Article
Based on our experience, this is certainly worth a look over the old SCD component &#8211; we have seen some major performance improvements using MERGE over the SCD [...]]]></description>
			<content:encoded><![CDATA[<p>Here&#8217;s a link to a useful article by <a href="http://bi-tch.blogspot.com/">Kristen Hodges</a> about using the new 2008 MERGE SQL construct to carry out Type 1 &#038; Type 2 Dimension updates</p>
<p><a href="http://bi-tch.blogspot.com/2009/07/im-going-to-do-brief-overview-of-sql.html">Article</a></p>
<p>Based on our experience, this is certainly worth a look over the old SCD component &#8211; we have seen some major performance improvements using MERGE over the SCD components (and other workarounds that we had previously used).</p>
<img src="http://feeds.feedburner.com/~r/wills-blog/SABg/~4/ifEeNP81oT8" height="1" width="1"/>]]></content:encoded>
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		<item>
		<title>How do I learn about Microsoft BI</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/lOhTKWte9ns/</link>
		<comments>http://wills-blog.com/?p=311#comments</comments>
		<pubDate>Tue, 27 Oct 2009 18:43:59 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Excel]]></category>
		<category><![CDATA[Excel Services]]></category>
		<category><![CDATA[MS Office]]></category>
		<category><![CDATA[Performance Point Server]]></category>
		<category><![CDATA[SSAS]]></category>
		<category><![CDATA[SSRS]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=311</guid>
		<description><![CDATA[There&#8217;s a great resource for those people whose company can&#8217;t (or won&#8217;t) pay for training in these cash-strapped times
How Do I BI?
Check them out!
]]></description>
			<content:encoded><![CDATA[<p>There&#8217;s a great resource for those people whose company can&#8217;t (or won&#8217;t) pay for training in these cash-strapped times</p>
<p><a href="http://www.microsoft.com/events/series/bi.aspx?tab=videos">How Do I BI?</a></p>
<p>Check them out!</p>
<img src="http://feeds.feedburner.com/~r/wills-blog/SABg/~4/lOhTKWte9ns" height="1" width="1"/>]]></content:encoded>
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		<title>PowerPivot for Excel is new name for Gemini</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/HX-APuqamuU/</link>
		<comments>http://wills-blog.com/?p=309#comments</comments>
		<pubDate>Tue, 20 Oct 2009 10:15:07 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Excel]]></category>
		<category><![CDATA[Excel Services]]></category>
		<category><![CDATA[MS Office]]></category>
		<category><![CDATA[Office Live]]></category>
		<category><![CDATA[Performance Point Server]]></category>
		<category><![CDATA[SQL 2008]]></category>
		<category><![CDATA[SSAS]]></category>
		<category><![CDATA[Sharepoint]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=309</guid>
		<description><![CDATA[Microsoft announced&#160; yesterday that the “Gemini” capabilities of Office 2010 / SQL Server 2008 R2 will be released under the brand, PowerPivot for Excel 2010… There’s a new site up and running dedicated to the product with little data as yet, however the Public Beta will be available in November.
PowerPivot
]]></description>
			<content:encoded><![CDATA[<p>Microsoft announced&#160; yesterday that the “Gemini” capabilities of Office 2010 / SQL Server 2008 R2 will be released under the brand, PowerPivot for Excel 2010… There’s a new site up and running dedicated to the product with little data as yet, however the Public Beta will be available in November.</p>
<p><a href="http://www.powerpivot.com/">PowerPivot</a></p>
<img src="http://feeds.feedburner.com/~r/wills-blog/SABg/~4/HX-APuqamuU" height="1" width="1"/>]]></content:encoded>
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		<title>Analysis Services: Increase Drill-through Rows in Excel 2007</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/VSNvGa9FLjw/</link>
		<comments>http://wills-blog.com/?p=303#comments</comments>
		<pubDate>Tue, 22 Sep 2009 14:11:19 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Excel]]></category>
		<category><![CDATA[Excel Services]]></category>
		<category><![CDATA[SQL 2008]]></category>
		<category><![CDATA[SSAS]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=303</guid>
		<description><![CDATA[&#160;
More of a placeholder for me because I keep forgetting. You know (probably) the scenario where you have enabled more than the default 1,000 drill-through rows in your SSAS Cube but Excel is still stubbornly limiting the drill-through to 1,000 rows.
You need to edit the data connection in Excel as per the picture below to [...]]]></description>
			<content:encoded><![CDATA[<p>&#160;</p>
<p>More of a placeholder for me because I keep forgetting. You know (probably) the scenario where you have enabled more than the default 1,000 drill-through rows in your SSAS Cube but Excel is still stubbornly limiting the drill-through to 1,000 rows.</p>
<p>You need to edit the data connection in Excel as per the picture below to increase the default.</p>
<p><a href="http://wills-blog.com/wp-content/uploads/2009/09/exceldrillthrough1.jpg"><img title="excel drillthrough" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 0px 0px 35px; border-left: 0px; border-bottom: 0px" height="502" alt="excel drillthrough" src="http://wills-blog.com/wp-content/uploads/2009/09/exceldrillthrough_thumb1.jpg" width="411" border="0" /></a></p>
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		<title>SQL 2008 – MERGE</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/TAWiS4SLFpg/</link>
		<comments>http://wills-blog.com/?p=298#comments</comments>
		<pubDate>Thu, 03 Sep 2009 16:33:14 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[SQL 2008]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=298</guid>
		<description><![CDATA[We have been using the MERGE statement a whole lot in our current BI implementation, spcefically in updating some pretty hefty datasets in our ETL layer.
It&#8217;s one of the truly excellent new additions to a BI Developer&#8217;s quiver in SQL Server 2008.
Rather than reproduce what&#8217;s already out there, I&#8217;m going to point you to a [...]]]></description>
			<content:encoded><![CDATA[<p>We have been using the MERGE statement a whole lot in our current BI implementation, spcefically in updating some pretty hefty datasets in our ETL layer.</p>
<p>It&#8217;s one of the truly excellent new additions to a BI Developer&#8217;s quiver in SQL Server 2008.</p>
<p>Rather than reproduce what&#8217;s already out there, I&#8217;m going to point you to a couple of excellent articles on how it can be used&#8230;</p>
<h4><a href="http://sqlblog.com/blogs/hugo_kornelis/default.aspx" target="_blank">Let&#8217;s deprecate UPDATE FROM!</a></h4>
<h4><a href="http://sqlblog.com/blogs/adam_machanic/archive/2009/08/24/dr-output-or-how-i-learned-to-stop-worrying-and-love-the-merge.aspx" target="_blank">Dr. OUTPUT or: How I Learned to Stop Worrying and Love the MERGE</a></h4>
<img src="http://feeds.feedburner.com/~r/wills-blog/SABg/~4/TAWiS4SLFpg" height="1" width="1"/>]]></content:encoded>
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		<title>Displaying an SSRS report in a PPS Dashboard – Sharepoint Integrated Mode</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/JisoqNqbAK0/</link>
		<comments>http://wills-blog.com/?p=292#comments</comments>
		<pubDate>Thu, 03 Sep 2009 13:31:47 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Performance Point Server]]></category>
		<category><![CDATA[SSRS]]></category>
		<category><![CDATA[Sharepoint]]></category>

		<guid isPermaLink="false">http://wills-blog.com/?p=292</guid>
		<description><![CDATA[I had yet another “incident” today that left me a little flustered whilst trying to do what i would regard as simple stuff with PerformancePoint Dashboard Designer – trying to display an SSRS report on a dashboard page when the report server is in Sharepoint Integrated mode. Fairly simple once you have it worked out [...]]]></description>
			<content:encoded><![CDATA[<p>I had yet another “incident” today that left me a little flustered whilst trying to do what i would regard as simple stuff with PerformancePoint Dashboard Designer – trying to display an SSRS report on a dashboard page when the report server is in Sharepoint Integrated mode. Fairly simple once you have it worked out but certainly not intuitive and there’s precious little documentation surrounding it.</p>
<p>Anyway… on to the issue &amp; resolution.</p>
<p>To display an SSRS report in a dashboard page, first we need to add a new report, choosing SQL Server Report as the type (see left hand pic below)</p>
<p><a href="http://wills-blog.com/wp-content/uploads/2009/09/PPS_SSRS11.jpg"><img title="PPS_SSRS1" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 20px 0px 0px; border-left: 0px; border-bottom: 0px" height="233" alt="PPS_SSRS1" src="http://wills-blog.com/wp-content/uploads/2009/09/PPS_SSRS1_thumb1.jpg" width="392" border="0" /></a> <a href="http://wills-blog.com/wp-content/uploads/2009/09/PPS_SSRS21.jpg"><img title="PPS_SSRS2" style="border-right: 0px; border-top: 0px; display: inline; border-left: 0px; border-bottom: 0px" height="234" alt="PPS_SSRS2" src="http://wills-blog.com/wp-content/uploads/2009/09/PPS_SSRS2_thumb1.jpg" width="430" border="0" /></a></p>
</p>
<p>Now we can move on to selecting the report server location and the report we want to display. This is not as easy as it sounds – for example in BIDS, we would normally apply our integrated Sharepoint site as the <strong>TargetServerURL </strong>as per right hand picture above. Note how we use essentially the same URL for the report destination location as we do the TargetServerURL, in my case the is in the format http://myportal.mydomain.local…</p>
<p>So, now we get to PPS and I was expecting things to be pretty similar when faced with the following configuration panel – but no. Actually what we have to</p>
<p><a href="http://wills-blog.com/wp-content/uploads/2009/09/PPS_SSRS3.jpg"><img title="PPS_SSRS3" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 20px 0px 0px; border-left: 0px; border-bottom: 0px" height="228" alt="PPS_SSRS3" src="http://wills-blog.com/wp-content/uploads/2009/09/PPS_SSRS3_thumb.jpg" width="460" align="left" border="0" /></a> </p>
<p>do is to enter the actual reportserver virtual directory URL as opposed to your Sharepoint Portal root site (as you would in BIDS). Notice how the Report Server URL in PPS is in the format </p>
<p><strong>http://reporting.mydomain.local/reportserver</strong></p>
<p>whereas in BIDs for Sharepoint integrated mode it was</p>
<p><strong>http://myportal.mydomain.local</strong></p>
</p>
<p>So let’s hope that this is some functionality that becomes more consistent as the disparate platforms (PPS/MOSS/SQL etc) get developed further, as it sure is frustrating to try to second guess these issues when jumping between the different dev environments. So if you are trying to deploy SSRS reports within PPS dashboards to a portal where SSRS is running in Sharepoint Integrated mode and keep getting error messages like the one below – now you know what the issue might be…</p>
<p><a href="http://wills-blog.com/wp-content/uploads/2009/09/image.png"><img title="image" style="border-right: 0px; border-top: 0px; display: inline; border-left: 0px; border-bottom: 0px" height="95" alt="image" src="http://wills-blog.com/wp-content/uploads/2009/09/image_thumb.png" width="453" border="0" /></a> </p>
<p>Hope this helps…</p>
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		<title>BO Still catching up…?</title>
		<link>http://feedproxy.google.com/~r/wills-blog/SABg/~3/5l7Cw8oGtJA/</link>
		<comments>http://wills-blog.com/?p=279#comments</comments>
		<pubDate>Tue, 01 Sep 2009 23:10:18 +0000</pubDate>
		<dc:creator>Will Riley</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Business Objects]]></category>
		<category><![CDATA[Humour]]></category>

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		<description><![CDATA[Must admit, working as I do for a French company, I had to smile when reading this comment from Donald Farmer
Many customers wonder if this technology will be integrated into the popular Business Objects stack. &#8220;Eventually,&#8221; says Herballs, &#8220;But BO have only just heard about it.&#8221; Pressed on how this could be, given that the [...]]]></description>
			<content:encoded><![CDATA[<p>Must admit, working as I do for a French company, I had to smile when reading this comment from <a href="http://www.beyeblogs.com/donaldfarmer/" target="_blank">Donald Farmer</a></p>
<blockquote><p>Many customers wonder if this technology will be integrated into the popular Business Objects stack. &#8220;Eventually,&#8221; says Herballs, &#8220;But BO have only just heard about it.&#8221; Pressed on how this could be, given that the SAP 8-ball technology was released last Summer, and Business Objects is now a wholly-owned SAP subsidiary, Miss Herrballs pointed out that &#8220;BO are still, in essence, a French company. They were on vacation last Summer, and are only just catching up on email&#8230;..&#8221;</p></blockquote>
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