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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/06/16/a-customer-disengagement-story/</feedburner:origLink></item><item><title>Why your engagement process may be leading you astray…</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/sO6Bc2rPLvg/</link><category>Customer Engagement</category><category>Employee Engagement</category><category>Employee Feedback</category><category>Marketing</category><category>Brad Federman</category><category>customer loyalty</category><category>Employee surveys</category><category>Engagement</category><category>focus groups</category><category>Organizational Surveys</category><category>Performancepoint</category><category>Surveys</category><category>The Engagement Factor</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Wed, 15 Jun 2011 07:37:44 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=780</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[Economics is a social science that analyzes all aspects of our society.  However, as complicated and as scientific as it is, economic studies are rarely accurate.  Why?  Well one reason is...<br/>
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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/06/15/why-your-engagement-process-may-be-leading-you-astray%e2%80%a6/</feedburner:origLink></item><item><title>The Angry Customer</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/1a4Dfmezb94/</link><category>Customer Engagement</category><category>Customer Service</category><category>Service</category><category>Brad Federman</category><category>customer loyalty</category><category>customer satisfaction</category><category>Customer service</category><category>Customers</category><category>LLC.</category><category>Performancepoint</category><category>The Engagement Factor</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Wed, 08 Jun 2011 09:05:49 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=774</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[Customers are angrier than ever.  People are tired of poor service standards, but more importantly, they are frustrated with bad cultures and systems that hinder good service.  In a recent survey...<br/>
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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/06/08/the-angry-customer/</feedburner:origLink></item><item><title>Sales Prospecting is a Contact Sport</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/0PpjaI2I9Q0/</link><category>Sales</category><category>Brad Federman</category><category>Cold Calling</category><category>LLC.</category><category>Performancepoint</category><category>Prospecting</category><category>sales call reluctance</category><category>sales people</category><category>The Engagement Factor</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Thu, 02 Jun 2011 07:15:27 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=767</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[5 Tips for Sales Prospecting Prospecting is a difficult sport.  Yes I said sport.   In fact it is a contact sport.  The problem is that most sales people, including me at times, sit on the...<br/>
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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/06/02/sales-prospecting-is-a-contact-sport/</feedburner:origLink></item><item><title>If you want to find a job…</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/jmsOG9VWF6s/</link><category>Career Development</category><category>Careers</category><category>Human Resources</category><category>Job hunting</category><category>Jobs</category><category>Lay off</category><category>Selection</category><category>Underemployed</category><category>Unemployment</category><category>Brad Federman</category><category>Hiring</category><category>Hiring Practices</category><category>job candidate</category><category>Job Search</category><category>LLC.</category><category>Performancepoint</category><category>Resume</category><category>The Engagement Factor</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Wed, 01 Jun 2011 15:29:09 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=762</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[Top 5 ways to improve your resume. Here are some tips that will help you more successfully apply for and find a job:  Snail mail is dead.  Email or upload your resume. Computers read your resume...<br/>
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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/06/01/if-you-want-to-find-a-job%e2%80%a6/</feedburner:origLink></item><item><title>101 Ways to Enhance Your Career Book Released!</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/1n1ZFw6N30k/</link><category>Career Development</category><category>Careers</category><category>Hiring</category><category>Job hunting</category><category>Underemployed</category><category>Unemployment</category><category>Career</category><category>Job Search</category><category>Jobs</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Fri, 20 May 2011 08:31:23 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=760</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[This is Brad Federman, from Performancepoint, LLC., and I am privileged to be a co-author in a brand new book titled &#8220;101 Great Ways to Enhance Your Career&#8221;. This is a compilation of 101...<br/>
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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/05/20/101-ways-to-enhance-your-career-book-released/</feedburner:origLink></item><item><title>Great News!!!</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/8vMqagZtfo8/</link><category>Human Resources</category><category>Career Development</category><category>Employee Engagement</category><category>Leadership</category><category>Surveys</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Sat, 14 May 2011 12:54:41 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=755</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[Employee Engagement by Brad Federman #43 on Kindle Best Selling list!!! http://ow.ly/4UCOQ<br/>
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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/05/14/great-news/</feedburner:origLink></item><item><title>Customer Engagement is not a Bait and Switch!!!</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/_uprRQ8pMgQ/</link><category>Accountability</category><category>Business</category><category>Customer Engagement</category><category>Customer Service</category><category>Marketing</category><category>Sales</category><category>Service</category><category>Strategy</category><category>Trust and Success</category><category>Culture</category><category>customer loyalty</category><category>Customer service</category><category>Customers</category><category>Trust</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Wed, 11 May 2011 06:43:08 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=751</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[I just got an email that says “Thank you” in the subject line.  Great who could it be from and why are they saying thank you. The first line in the email says…”We love having you as a customer.” And...<br/>
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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/05/11/customer-engagement-is-not-a-bait-and-switch/</feedburner:origLink></item><item><title>Engagement and Unity through Cricket</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/Y2hw5ehAptQ/</link><category>Human Resources</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Mon, 25 Apr 2011 01:30:59 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=743</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[Wednesday 30-March’11 was not a usual day both in India and Pakistan; it was a day when both these countries “battled” in semi-final cricket match of ICC world Cup at Punjab Cricket Association...<br/>
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		</media:content><feedburner:origLink>http://theengagementfactor.wordpress.com/2011/04/25/engagement-and-unity-through-cricket/</feedburner:origLink></item><item><title>12 Best Practices for Making Hospitals Great Places to Work</title><link>http://feedproxy.google.com/~r/wordpress/ptcq/~3/f8tfse0sQWQ/</link><category>Accountability</category><category>Career Development</category><category>Coaching</category><category>Culture</category><category>Customer Engagement</category><category>Employee Engagement</category><category>Employee Feedback</category><category>Human Resources</category><category>Leadership</category><category>Learning</category><category>Management</category><category>Productivity</category><category>Recognition</category><category>Retention</category><category>Beckers</category><category>Brad Federman</category><category>customer loyalty</category><category>customer satisfaction</category><category>Employee Morale</category><category>employee motivation</category><category>Employee Retention</category><category>Employee Satisfaction</category><category>Employee surveys</category><category>hospital</category><category>Patient</category><category>values</category><dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">theengagementfactor</dc:creator><pubDate>Thu, 31 Mar 2011 05:16:24 PDT</pubDate><guid isPermaLink="false">http://theengagementfactor.wordpress.com/?p=740</guid><content:encoded xmlns:content="http://purl.org/rss/1.0/modules/content/"><![CDATA[Written by Leigh Page It is time to re-engage hospital staff. According to a 2010 report by Press Ganey Associates, 45 percent of hospital employees consider themselves &#8220;distanced from or...<br/>
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