http://status.xilo.net/ en XILO Communications Ltd. Copyright XILO Communications Ltd. 2012 2012-02-04T03:18:23+00:00 http://feedproxy.google.com/~r/xilostatus/~3/uTJRsDX8lqc/ http://status.xilo.net/article/971/#When:03:18:23Z <p><strong>3:18am, 4th February 2012</strong></p> Our monitoring has picked up on an issue affecting some Pro 24 and Talk lines.<br /> <br /> It appears the wholesale supplier (Talk Talk Business) have had a complete network outage. This also appears to have caused them to drop all their network prefixes from the global BGP table.<br /> <br /> We have yet to find more information on the fault as their own website and status pages are down and this message is currently for notification only. <br /><br /> <p><strong>11:12am, 4th February 2012</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/uTJRsDX8lqc" height="1" width="1"/> General Services, Broadband, 2012-02-04T03:18:23+00:00 http://status.xilo.net/article/971/#When:03:18:23Z http://feedproxy.google.com/~r/xilostatus/~3/VS2kTGzLyuA/ http://status.xilo.net/article/970/#When:13:40:56Z <p><strong>1:40pm, 1st February 2012</strong></p> The "alpha" server has just rebooted. We are investigating this.<br /> <br /> Apologies for any inconvenience.<br /> <br /> Update: It appears on boot that a memory module has failed. The machine is booting with this disabled and we will arrange a replacement as soon as possible.<br /> <br /> Update: Server is back online and responding to requests. <br /><br /> <p><strong>1:58pm, 1st February 2012</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/VS2kTGzLyuA" height="1" width="1"/> Hosting Services, Reseller Hosting, 2012-02-01T13:40:56+00:00 http://status.xilo.net/article/970/#When:13:40:56Z http://feedproxy.google.com/~r/xilostatus/~3/NHOy4RqFqRY/ http://status.xilo.net/article/969/#When:14:48:10Z <p><strong>2:48pm, 26th January 2012</strong></p> We're currently experiencing a higher than normal volume of calls at present.<br /> <br /> We would ask, if possible, for any support queries to be raised via your account online. If you are unable to do this and call, please use the call back option and we will be happy to contact you as soon as possible.<br /> <br /> Thank you for your patience and understanding. <br /><br /> <p><strong>8:37pm, 26th January 2012</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/NHOy4RqFqRY" height="1" width="1"/> General Services, My XILO, Telephone Support, 2012-01-26T14:48:10+00:00 http://status.xilo.net/article/969/#When:14:48:10Z http://feedproxy.google.com/~r/xilostatus/~3/mDswZhNvOtE/ http://status.xilo.net/article/968/#When:13:31:20Z <p><strong>1:31pm, 5th January 2012</strong></p> BT have issued a network warning for London Faraday, which will be affecting a number of 21CN ADSL2+ and FTTC services.<br /> <br /> This will be causing packet loss and slow throughput for affected customers. <br /><br /> <p><strong>3:32pm, 6th January 2012</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/mDswZhNvOtE" height="1" width="1"/> General Services, Broadband, 2012-01-05T13:31:20+00:00 http://status.xilo.net/article/968/#When:13:31:20Z http://feedproxy.google.com/~r/xilostatus/~3/QcrsnwVMriA/ http://status.xilo.net/article/965/#When:13:55:51Z <p><strong>1:55pm, 1st December 2011</strong></p> Our monitoring has picked up that the foxtrot server is offline.<br /> <br /> We are investigating and an engineer has been sent to the rack concerned.<br /> <br /> Update: The power cord for this server is no longer functioning. This has been replaced and the server is now booting. <br /><br /> <p><strong>2:04pm, 1st December 2011</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/QcrsnwVMriA" height="1" width="1"/> Hosting Services, Reseller Hosting, 2011-12-01T13:55:51+00:00 http://status.xilo.net/article/965/#When:13:55:51Z http://feedproxy.google.com/~r/xilostatus/~3/rw7LzpXN0gM/ http://status.xilo.net/article/962/#When:12:03:17Z <p><strong>12:03pm, 17th November 2011</strong></p> Due to a locked process on one of our VPS "HV" nodes, we are having to complete an immediate reboot on this node as we are currently unable to start or migrate any virtual servers from it.<br /> <br /> Unfortunately, we cannot hot-migrate any servers from this node due to the locked process. <br /> <br /> The reboot should take a few minutes and the system will redistribute other servers once it is flagged as down. We will complete this at 12:30.<br /> <br /> Apologies for any inconvenience this may cause. <br /><br /> <p><strong>1:15pm, 17th November 2011</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/rw7LzpXN0gM" height="1" width="1"/> Hosting Services, Virtual Hosting, 2011-11-17T12:03:17+00:00 http://status.xilo.net/article/962/#When:12:03:17Z http://feedproxy.google.com/~r/xilostatus/~3/UgokKsLU0iQ/ http://status.xilo.net/article/960/#When:11:06:50Z <p><strong>11:06am, 15th November 2011</strong></p> Due to the BT outages this morning, there will be some duplicate RADIUS packets causing usage data anomalies.<br /> <br /> We will correct these manually once the issues have been confirmed resolved but you may receive over usage, or warning emails in the interim.<br /> <br /> Apologies for any inconvenience caused. <br /><br /> <p><strong>5:31pm, 18th November 2011</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/UgokKsLU0iQ" height="1" width="1"/> General Services, Broadband, 2011-11-15T11:06:50+00:00 http://status.xilo.net/article/960/#When:11:06:50Z http://feedproxy.google.com/~r/xilostatus/~3/RvmPVwgNUfQ/ http://status.xilo.net/article/961/#When:06:34:45Z <p><strong>6:34am, 15th November 2011</strong></p> We have observed a wide area broadband outage, we are investigating.<br /> <br /> Update: 9:02 - This outage appears to be related to a backhaul within BT's network. This has been raised to BT.<br /> <br /> Update: 11:34 - BT are investigating.<br /> <br /><br /> <p><strong>1:19pm, 15th November 2011</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/RvmPVwgNUfQ" height="1" width="1"/> General Services, Broadband, 2011-11-15T06:34:45+00:00 http://status.xilo.net/article/961/#When:06:34:45Z http://feedproxy.google.com/~r/xilostatus/~3/Ycezy8jMjw4/ http://status.xilo.net/article/958/#When:15:43:03Z <p><strong>3:43pm, 7th November 2011</strong></p> We are seeing major internet instability from many transits including Tinet and Level3.<br /> <br /> This appears to be a global issue affecting hundreds of ISPs and networks, and it has been noted that most affected networks appear to run Juniper routers.<br /> <br /> We have made a few changes to reroute traffic but due to the amount of providers affected, reaching some sites may be impossible or slow at this time.<br /> <br /> We would like to stress that this is affecting many providers in the UK, not just our network. <br /><br /> <p><strong>7:55pm, 7th November 2011</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/Ycezy8jMjw4" height="1" width="1"/> General Services, Network / Routing, 2011-11-07T15:43:03+00:00 http://status.xilo.net/article/958/#When:15:43:03Z http://feedproxy.google.com/~r/xilostatus/~3/Fv-FiTjQwXg/ http://status.xilo.net/article/957/#When:14:18:41Z <p><strong>2:18pm, 31st October 2011</strong></p> We are investigating an issue with the foxtrot reseller server.<br /> <br /> The server has stopped responding to connections and have an engineer looking in to this currently.<br /> <br /> On initial investigations, this appears to be a DoS attack. We are attempting to block this as quick as possible. <br /><br /> <p><strong>3:18pm, 31st October 2011</strong></p> <p>Issue resolved.</p><img src="http://feeds.feedburner.com/~r/xilostatus/~4/Fv-FiTjQwXg" height="1" width="1"/> Hosting Services, Reseller Hosting, 2011-10-31T14:18:41+00:00 http://status.xilo.net/article/957/#When:14:18:41Z