• How do you deal with unhappy customers?
• What's the ideal strategy if you have many products, countries, and vendors in the mix?
• What is the one trick to prevent one of your admins from going rogue on the page?
• What key metrics do these brands look at to monitor health and report progress up to management?
• Which software packages are most effective for which situations?
• What key shifts must you prepare for when you go from one thousand fans to one million fans?

Find out how you can be more effective in growing and managing your Facebook page. Bring your questions and we'll answer as many as we can. If we don't get to them in the webinar, we promise to answer them all via email.

How to take your mobile design from functional and correct to joyful and inspiring 

Tuesday, January 31, 2012

10 PT, San Francisco
6pm - London | 1pm - New York | Wed, Feb 1st at 5am - Sydney | Wed, Feb 1st at 3am - Tokyo | Wed, Feb 1st at 2am - Beijing | 11:30pm - Mumbai

Presented by: Steven Hoober

Duration: Approximately 60 minutes.

Cost: Free

Avoiding the Heuristic Solution

Interactive systems can be easily made foolproof and practical, but joy and delight all too often elude the final product. This author of two books on design process and interactive patterns has discovered that strict adherence to these same processes or patterns can result directly in functional, but ultimately boring interactive products. In this discussion, you will learn how to avoid the safe answer, while still embracing proven patterns, best practices and user feedback. You will also discuss how to recognize this problem, the principles to avoid these pitfalls, and how to implement tactics to encourage innovative design for your users, and that works within your organization.

About Steven Hoober

Steven Hoober has been documenting design process for all of his 15 years in interactive design, and entered mobile full time in 2007 when he joined Little Springs Design. His work includes the design process book Designing by Drawing, frequent blog entries on design, and a collection of well-used drawing tools and templates. Steven has led projects on security, account management, content distribution, and communications services for products from construction supplies to hospital recordkeeping. Steven spent eight years at U.S. mobile operator Sprint and currently is working on projects including mobile browsing and multi-channel retail.

Questions? Please send email to webcast@oreilly.com

Why Should You Attend:

This session will present the background of the regulations that call for information security risk analysis and show how it fits in to an overall information security management process. The risk analysis process will be presented within the context of the overall risk prioritization and risk mitigation process, using an example.

Areas Covered in the Seminar:

• The requirements for Risk Analysis in the Security Rule and for Meaningful Use.
• Definitions of Risk Analysis.
• How to define the scope of a Risk Analysis?
• What goes into a Risk Management process?
• How flexibility should be used in analysis and mitigation of risks?
• Federal guidance on Risk Analysis.
• The NIST Risk Assessment process.
• A non-technical approach to Risk Analysis.
• Typical risk issues and breach causes.
• New enforcement categories and penalties.
• Risk Analysis requirements for Certified EHRs.
• Developing a risk management plan.
• The importance of documentation.
• A Risk Analysis example will be provided, examining a hospital function and one of its systems.

Why Should You Attend:

Many of the processes and procedures for doing business between countries is unique to trade to include the terms of sale with Incoterms; logistics by ship; methods of settlement with letters of credit; and performance with shipment and delivery.

Areas Covered in the Seminar:

• What is the Global Business Model?
• What is International Trade?
• What is a Trade Finance?
• What is the Sales Process?
• What is the Performance Process?
• What is the Logistics Process?
• What are the different types of Settlement?
• How can I assure payment for my goods?
• What are the Documents of Trade?
• What is a Proforma Invoice and Bill of Exchange?

That frustrated, sinking feeling and you were left wondering 'What went wrong?'

Find out on this brand new webinar

Why Aren't They Registering For My Seminar? Rock Your Event In 2012!

You will learn:

• The 5 biggest mistakes that are keeping your seminar rooms empty

• The 1 tweak to your registration page that will make a huge difference in the number of attendees

• How to reduce your no-show rate when you are doing free or low cost workshops

• Where to laser focus to fill your room easily

• How to turn your year into one of Olympic proportions

If you know where you made the mistake, you can correct it for next time.  If this is your first workshop, you can make sure you don’t make any of these mistakes to begin with.

Juggling multiple learning projects with multiple players while trying to do your REAL job makes you FRANXIOUS (frustrated and anxious).

Join Lou to learn simple project management techniques to start a project and a little emotional awareness and regulation to reduce the chaos as the project progresses.

About Lou Russell

Lou Russell is President and CEO of L+EARN and Russell Martin & Associates. Both are consulting and training companies focused on improving business results. Lou and her staff deliver learning experiences that are fun, flexible, fast and measurable. She believes that learning and earning go hand in hand. From improving admission numbers to growing faculty and improved retention, she can help you ensure that students achieve their educational and career goals while you meet your business goals. She focuses on faculty development, retention and recruitment of students, project management, leadership and organizational learning opportunities.

Lou is the author of The Accelerated Learning Fieldbook and Project Management for Trainers, IT Leadership Alchemy, Leadership Training, Training Triage and her newest book The 10 Steps of Successful Project Management. She is a frequent contributor to CCA's The Link, Computer World, Career College Central and Inside Indiana Business, among others, and publishes the monthly Learning Flash electronic newsletter. Lou is also the author of The People Side of Project Management, part of the Villanova Advanced Project Management certificate program. A popular speaker, Lou addresses national and international conferences such as the Career College Association, ACCET, Training 2008, Project Management Institute, Project World, LotuSphere, ASTD and the Society of Information Management (SIM).

This is a Webcast!

All Webcasts are presented in Pacific Standard Time.

What it Takes offers a new way of looking at reaching your goals.  What makes sense is developing the traits and soft skills you need to reach your goals!! That�s where your efforts and energy ought to be. Don�t believe me?!? Join me on this free webinar and you�ll see!!

This webinar takes the requirements of Part 11 and Annex 11 and details them into specific things to do for all three primary areas: SOPs, product features, and validation. It describes what to do to be compliant thereby avoiding 483s and warning letters. All required IT SOPs are covered. All industry standards product features are discussed. The 10-step risk-based validation approach is outlined so that the specific documents for a validation project are understood. This session will make your company more productive.

Learning Objectives:

- Understand which systems need to be     validated.

- Learn the specifics for compliance.

- Avoid 483 and Warning Letters.

- Explore the three primary areas of Part 11 compliance: SOPs, software product features, and validation documentation.

- Ensure data integrity, security, and protect intellectual property.

- Understand the current computer system industry standards for security, data transfer, and audit trails.

- Explore electronic signatures, digital pens, and biometric signatures.

- Understand which SOPs are required for the IT infrastructure.

- Know which product features to buy when purchasing COTS software.

- Learn how to reduce validation resources by using easy to understand fill-in-the-blank validation documents.

Who will Benefit:

• IT
• QA
• QC
• Laboratory staff
• Managers
• GMP, GCP, GLP professionals

About Speaker

Computer System Validation’s principal, David Nettleton is an industry leader, author, and teacher for 21 CFR Part 11, Annex 11, HIPAA, software validation, and computer system validation. He is involved with the development, purchase, installation, operation and maintenance of computerized systems used in FDA compliant applications. He has completed more than 206 mission critical laboratory, clinical, and manufacturing software implementation projects. His latest book is “Risk Based Software Validation - Ten easy Steps” which provides fill-in-the-blank templates for completing a COTS software validation project.

Learning Objectives:

- Understand which systems need to be validated.

- Learn the specifics for compliance.

- Avoid 483 and Warning Letters.

- Explore the three primary areas of Part 11 compliance: SOPs, software product features, and validation documentation.

- Ensure data integrity, security, and protect intellectual property.

- Understand the current computer system industry standards for security, data transfer, and audit trails.

- Explore electronic signatures, digital pens, and biometric signatures.

- Understand which SOPs are required for the IT infrastructure.

- Know which product features to buy when purchasing COTS software.

- Learn how to reduce validation resources by using easy to understand fill-in-the-blank validation documents.

Who will Benefit:

• IT
• QA
• QC
• Laboratory staff
• Managers
• GMP, GCP, GLP professionals

About Speaker

Computer System Validation’s principal, David Nettleton is an industry leader, author, and teacher for 21 CFR Part 11, Annex 11, HIPAA, software validation, and computer system validation. He is involved with the development, purchase, installation, operation and maintenance of computerized systems used in FDA compliant applications. He has completed more than 206 mission critical laboratory, clinical, and manufacturing software implementation projects. His latest book is 'Risk Based Software Validation - Ten easy Steps' (Davis Horwood International and PDA - www.pda.org, 2006) which provides fill-in-the-blank templates for completing a COTS software validation project.

Why Should You Attend:

Over the last 6 years, we seen the OFCCP become better funded, more sophisticated, and more motivated than ever to enforce affirmative action rules. Further, the changes initiated by the OFCCP have presented the greatest challenges for contractors with respect to compliance. In this new enforcement environment, government contractors are well advised to be prepared for more audits and more settlements, as there will be an aggressive increase in the OFCCP’s affirmative action enforcement efforts.

Who Will Benefit:

• All federal contractors, including those in the Health Services Industry as recently determined  by the ALJ
• Any person within a contracting organization responsible for compliance
• CFOs
• COOs
• Hiring Managers
• HR and especially Recruiters

Why Should You Attend:

One of the most difficult task facing human resource professionals today is how to deal with the employee who suffers from an on the job injury and his/her leave requirements trigger rights under the Family and Medical Leave Act and the newly amended Americans with Disabilities Amendments Act.

Areas Covered in the Seminar:

• The basic of workers' compensation and why it may trigger rights under the Family and Medical Leave Act.
• When is a workers' compensation injury a “serious health condition” under the Family and Medical Leave Act?
• When is a workers' compensation injury a disability under the Americans with Disabilities Act?
• When the ADAAA may require you to offer light duty as an accommodation?
• When the ADAAA may require you to extend leave requirements beyond state workers' compensation laws or beyond FMLA?
• How to get the medical information you need without violating GINA, FMLA, and the ADAAA?
• How what you say in documentation can hurt you in court – are you using the word “disability” interchangeably?  Why it has different meanings depending on the law?
• When is an employee entitled to a notice under COBRA?

Who will benefit:

• Senior HR Professionals
• HR Analysts
• HR Mangers & Directors
• HR Personnel
• Managers & Supervisors
• Employee Relations Professionals
• In-house Counsel
• Directors, Vice Presidents & Managers of Recruiting/Retention
• Directors, Vice Presidents & Managers of Human Resources
• Employment Managers/Specialists
• HR Coordinators/Supervisors

Areas Covered in the Session:

- DMR and outsourced design/production

- DMR and OEM relationships

- Controlling and maintaining DMR

- Device History Record (DHR)

- Definition

- Contents

- Using DHR data for tracking and trending

- DHR and outsourced design/production

- DHR and OEM relationships

- Technical File (TF)

- Definition

- Contents

- TF and outsourced design/production

- TF and OEM relationship

- Design/process changes and DHF, DMR, DHR, and TF

Who will benefit:

This Webinar is designed for people involved in document preparation and maintenance, and those who have involvement with documentation. This typically includes:

Quality Managers/Engineers

Production/Process Managers/Engineers

Manufacturing Managers/Engineers

QA and QC managers, inspectors, supervisors and personnel

Documentation Specialists

Supplier Quality Managers/Engineers

About Speaker

Jeff Kasoff, RAC, is the Director of Quality at Byrne Medical, a leading manufacturer of endoscopy products. In this position, Jeff is responsible for supplier management, during which he oversees supplier management, CAPA, and document control. Prior to this, Jeff spent 13 years at Life-Tech as the Director of Regulatory Affairs, where he was responsible for regulatory compliance of

The Global Muslim Jewish Friendship Forum (GMJFF)
is excited to announce its first public program:

'All-American Muslim' is not an Oxymoron:

What does it mean to be American and Muslim in the 21^st century?

Join us for a virtual panel discussion moderated by Hussein Rashid about TLC's popular 'All-American Muslim' reality show and the issues it raises about the American Muslim experience.

When: Sunday, January 29^th at 1pm EST (Eastern Standard Time)/7pm Germany/11pm Pakistan

Where:Your computer! We will be using free webinar software.

Panelists include:

• Debbie Almontaser, Founding and former principal of the Khalil Gibran International Academy (New York, New York, USA)
• Bilal Amen, Co-star of TLC's 'All-American Muslim' (Dearborn, Michigan, USA)
• Hind Makki, Leadership Associate at Interfaith Youth Core (Chicago, Illinois, USA)
• Hussein Rashid (Moderator), Academic, activist, and lecturer (New York, New York, USA)
• Niraj Warikoo, Religion Reporter at the Detroit Free Press (Detroit, Michigan, USA)

ABOUT OUR PANELISTS

Debbie Almontaser is the founding and former principal of the Khalil Gibran International Academy. As a 21-year veteran of the NYC public school system, she taught special education, inclusion, trained teachers in literacy, and served as a multicultural specialist and diversity advisor. Currently, Ms. Almontaser is a doctoral student at Fordham University's Graduate School of Education in the Urban School Leadership Program and the Board Chairperson of the Muslim Consultative Network. Ms. Almontaser frequently lectures and serves on panels as well as facilitates teacher and public workshops on conflict resolution, Arab Culture, and Islam, at universities, libraries, museums, churches, and synagogues across the city and at local, national and international conferences. In 2005, Ms. Almontaser spearheaded the inauguration of Arab Heritage Week in New York City. She is also the go to person on cultural and religious diversity issues for Borough President Marty Markowitz, the Mayor's office of Immigrant Affairs, New York Police Department and New York City Council members. Ms. Almontaser is a founding board member of The Dialogue Project, Brooklyn Borough President's New Diversity Task Force, board advisor for the Same Difference Interfaith Alliance, Youth Bridge NY, and a member of the board of directors of Women in Islam. She is also a cofounder of Brooklyn Bridges, the September 11th Curriculum Project, and We Are All Brooklyn.

Born and raised in the City of Dearborn, Bilal Mohsen Amen takes pride in being an active member of the greater community. He joined HYPE Athletics in 2001 and serves as the Director of Operations. He also is a board member of The Islamic Institute of Knowledge, as well as the IIK Youth Advisor. He had dedicated himself to establishing youth programs and to ensuring the younger generation does not lose focus of life's strong values they should maintain. He lectures across the state, in mosques and community centers, addressing topics regarding youth, religion and social advancement. He has volunteered his time with various organizations and works to ensure those who are on the wrong path see there is a better road to take. He does his best to provide reassurance and encouragement needed to assist those who have lost their way. In 2011/2012, he was a cast member on TLC's reality television show, 'All-American Muslim.'

Hind Makki is a Leadership Associate at Interfaith Youth Core where she co-developed and implemented One Chicago, One Nation, an initiative that connected diverse Chicagoans, with an emphasis on the Muslim community, through dialogue, community service and philanthropy. The daughter of African Muslim immigrants to the United States, Hind has worked extensively within the American Muslim community on civic integration, interfaith dialogue and youth empowerment since 2001. She has traveled throughout the United States and Western Europe, leading workshops on social cohesion through interfaith action and dialogue. In 2008 she participated in the 'Muslim Youth Project' exchange program to The Netherlands and was a 2008-2009 Fellow of the American Muslim Civic Leadership Institute. Hind received her BA in International Relations, focusing on Global Security and Diplomacy, from Brown University.

Hussein Rashid is an academic, activist, and lecturer. He is deeply committed to community engagement and community building. A native New Yorker and proud Muslim, he believes his faith demands that he leave the world a better place for the next generation. He works with various faith communities to build on commonalities by taking differences seriously. He has taught at Virginia Theological Seminary and Reconstructionist Rabbinical College, and lectured at many houses of worship. He is currently based at Park Avenue Christian Church, one of New York's largest interfaith education centers. Politically, he aided President Lennart Meri of Estonia in establishing trade relations with India, Pakistan, and Iran and served as a consultant to two US Presidential candidates and continues to work with the US State Department. He worked, through Harvard's Islamic Legal Studies Program, on position papers concerning the drafting of the Afghan Constitution. He is actively involved in both mainstream and social media. He has appeared on ABC, CBS, Fox, CNN, the BBC. Channel 4 (UK), Iqra TV (Saudi Arabia), Russia Today, The Guardian UK, The New York Times, The Washington Post, Listen Up TV (Canada), and NPR. He is an Associate Editor at Religion Dispatches. He is an active blogger at his own site, islamicate, and his work has appeared on Goat Milk, Huffington Post, City of Brass, AltMuslimah, and Talk Islam. His website is http://www.husseinrashid.com.

Niraj Warikoo is the religion reporter for the Detroit Free Press. He graduated from Columbia College at Columbia University with a bachelor's degree in political science and from Columbia's Graduate School of Journalism with a masters degree in journalism. Over the past decade, he's written extensively about the domestic war on terrorism and its impact on metro Detroit's diverse communities. Warikoo has been an invited speaker or panelist at universities such as the University of Michigan in Ann Arbor, Michigan State, and Wayne State; and at the national conventions of IRE (Investigative Reporters and Editors), AAJA, SAJA, UNITY, and Poynter's National Writers Workshop. He's appeared on local and national TV and radio programs such as MSNBC's Hardball Show with Chris Matthews, and with MSNBC hosts Alison Stewart and Contessa Brewer, C-SPAN, CNN Headline News with Jane Velez-Mitchell , and NPR's Tell me More with Michel Martin (National Public Radio.) Warikoo has written often about Michigan's immigrant communities, from the lives of Mexican-Americans to Vietnamese Catholics, as well as the region's Arab-American and Muslim population-the highest concentration in the U.S.

• The one thing you must do to lose weight- its not about eating
• The one secret about staying focused on your goal
• Why will power don't work
• How to use technology to boost your results
• A secret way to breath life into your progress - literally
• How to use the wisdom of Einstein to supercharge your way to your ideal weight
• Why losing weight is like losing your keys