
<!DOCTYPE html>
<html id="portal_html" lang=fr><head>                  
<meta http-equiv="X-UA-Compatible" content="IE=edge" /><meta name="viewport" content="width=device-width, initial-scale=1" /><meta http-equiv="Cache-Control" content="no-cache, no-store, must-revalidate" /><meta http-equiv="Pragma" content="no-cache" />
<link rel="preconnect" href="https://static.zohocdn.com" crossorigin><script nonce="7370adea682675de8d1dce66395a1626">var PortalInfo = JSON.parse("{\x22csp\x22:{\x22scriptSrcNonce\x22:\x227370adea682675de8d1dce66395a1626\x22},\x22agentsLoginPageURL\x22:\x22\x22,\x22isJWTEnabled\x22:false,\x22endUsersLoginPageURL\x22:\x22\x22,\x22profileStatus\x22:null,\x22i18NLangFile\x22:\x22fr_FR\x22,\x22isHCDomainForInlineImageEnabled\x22:false,\x22isNewCaptchaEnabled\x22:true,\x22nimbusEditorUrl\x22:\x22static.zohocdn.com\/zoho\-desk\-editor\x22,\x22isSEOClientRenderingEnabled\x22:true,\x22isEmbedChatButtonEnabled\x22:true,\x22isHCTicketDashboardEnabled\x22:false,\x22agentSigninIframeURL\x22:\x22https:\/\/desk.zoho.eu\/support\/seetickets\/ShowHomePage.do\x22,\x22isTicketExportEnabled\x22:true,\x22isRemoteAuthEnabled\x22:false,\x22isAttachmentFileTypeRestrictionEnabled\x22:true,\x22isTicketsViewCountEnabled\x22:true,\x22isCDNCustomScriptEnabled\x22:false,\x22helpCenterInfo\x22:{\x22tabs\x22:[{\x22isDefault\x22:false,\x22displayName\x22:\x22Home\x22,\x22name\x22:\x22Home\x22,\x22isVisible\x22:false},{\x22isDefault\x22:false,\x22displayName\x22:\x22MyRequests\x22,\x22name\x22:\x22Cases\x22,\x22isVisible\x22:true},{\x22isDefault\x22:false,\x22displayName\x22:\x22SubmitRequest\x22,\x22name\x22:\x22SubmitRequest\x22,\x22isVisible\x22:true},{\x22isDefault\x22:true,\x22displayName\x22:\x22FAQ\x22,\x22name\x22:\x22Solutions\x22,\x22isVisible\x22:true},{\x22isDefault\x22:false,\x22displayName\x22:\x22Community\x22,\x22name\x22:\x22Community\x22,\x22isVisible\x22:true}],\x22logoLinkBackUrl\x22:\x22https:\/\/faq.zepass.com\/portal\/newticket\x22,\x22departmentIds\x22:[\x2223978000000109107\x22],\x22locale\x22:\x22fr\x22,\x22isOIDCEnabled\x22:false,\x22orgId\x22:\x2220068317670\x22,\x22CustomizationDetails\x22:{\x22footerHtml\x22:null,\x22headerHtml\x22:\x22\/portal\/hccustomize\/edbsn077b47eff248f6325a8a4298c952122b28043df4f389aa6f4b392d0befed1dc3a5a9191b8c403657a440a9fbc43e2af8\/header.html\x22,\x22css\x22:\x22\/portal\/hccustomize\/edbsn077b47eff248f6325a8a4298c952122b28043df4f389aa6f4b392d0befed1dc3a5a9191b8c403657a440a9fbc43e2af8\/stylesheet.css\x22,\x22customThemeId\x22:\x2223978000000982145\x22,\x22color\x22:{\x22menuBar\x22:{\x22border\x22:{\x22hex\x22:\x22#FFF\x22,\x22opacity\x22:null},\x22normalMenu\x22:{\x22hex\x22:\x22#000\x22,\x22opacity\x22:null},\x22selectedMenu\x22:{\x22hex\x22:\x22#0C9A9A\x22,\x22opacity\x22:null},\x22hoverMenuText\x22:null,\x22selectedMenuText\x22:null,\x22hoverMenu\x22:{\x22hex\x22:\x22#0C9A9A\x22,\x22opacity\x22:null},\x22normalMenuText\x22:null},\x22buttons\x22:{\x22secondary\x22:{\x22hex\x22:\x22#f9f9f9\x22,\x22opacity\x22:null},\x22primaryText\x22:{\x22hex\x22:\x22#ffffff\x22,\x22opacity\x22:null},\x22primary\x22:{\x22hex\x22:\x22#0C9A9A\x22,\x22opacity\x22:null},\x22secondaryText\x22:{\x22hex\x22:\x22#333333\x22,\x22opacity\x22:null}},\x22tab\x22:{\x22background\x22:{\x22hex\x22:\x22#FFF\x22,\x22opacity\x22:null},\x22opacity\x22:\x221\x22},\x22footer\x22:{\x22background\x22:{\x22hex\x22:\x22#252525\x22,\x22opacity\x22:null},\x22link\x22:{\x22hex\x22:\x22#ffffff\x22,\x22opacity\x22:null},\x22text\x22:{\x22hex\x22:\x22#ffffff\x22,\x22opacity\x22:null},\x22linkHover\x22:{\x22hex\x22:\x22#ffffff\x22,\x22opacity\x22:null}},\x22breadCrumb\x22:{\x22background\x22:{\x22hex\x22:\x22#f8f8f8\x22,\x22opacity\x22:null},\x22text\x22:{\x22hex\x22:\x22#333333\x22,\x22opacity\x22:null},\x22hoverText\x22:{\x22hex\x22:\x22#0C9A9A\x22,\x22opacity\x22:null}},\x22link\x22:{\x22normalText\x22:{\x22hex\x22:\x22#000000\x22,\x22opacity\x22:null},\x22selectedText\x22:null,\x22primaryText\x22:null,\x22primaryHoverText\x22:null,\x22primarySelectedText\x22:null,\x22hoverText\x22:{\x22hex\x22:\x22#0C9A9A\x22,\x22opacity\x22:null},\x22secondaryText\x22:null,\x22secondaryHoverText\x22:null},\x22header\x22:{\x22background\x22:{\x22image\x22:null,\x22color\x22:{\x22hex\x22:\x22#0C9A9A\x22,\x22opacity\x22:null},\x22endColor\x22:null,\x22enabled\x22:[\x22color\x22],\x22startColor\x22:null},\x22backgroundImage\x22:null,\x22text\x22:{\x22hex\x22:\x22#000\x22,\x22opacity\x22:null},\x22backgroundEnd\x22:null,\x22textHover\x22:null,\x22backgroundStart\x22:null},\x22body\x22:{\x22middleContainer\x22:null,\x22background\x22:{\x22hex\x22:\x22#ffffff\x22,\x22opacity\x22:null}}},\x22themeVersionID\x22:\x22v1177915995462\x22,\x22name\x22:\x22Elegant\x22,\x22font\x22:null},\x22isMultiLayoutEnabled\x22:true,\x22isZohoOneEnabled\x22:false,\x22portalName\x22:\x22faqzepasscommvjkwhceuh\x22,\x22baseDomain\x22:\x22https:\/\/desk.zoho.eu\x22,\x22portalId\x22:\x22edbsn077b47eff248f6325a8a4298c952122b687cb018b601a7671a5b6cc730e6492b\x22,\x22KB\x22:{\x22comments\x22:{\x22uuid\x22:\x2204bd5201\-54d3\-4dc4\-9313\-6b035cbef660\x22}},\x22id\x22:\x2223978000000974062\x22,\x22isSMSAuthEnabled\x22:false,\x22preferences\x22:{\x22isKBWatchListEnabled\x22:true,\x22isAccountTicketViewable\x22:false,\x22isArticleUpdatedTimeVisible\x22:false,\x22isMultiLayoutGridViewEnabled\x22:true,\x22articleFeedbackFormOnDislike\x22:\x22hide\x22,\x22isSEONoIndexNoFollowSetAcrossAllPages\x22:false,\x22isSignUpFormCustomized\x22:false,\x22tocPosition\x22:\x22side\x22,\x22showFeedbackFormOnDislike\x22:false,\x22isTicketViewsEnabled\x22:true,\x22isCustomStatusFilterEnabled\x22:false,\x22isArticleAuthorInfoVisible\x22:false,\x22isSelfSignUp\x22:false,\x22isImageWaitEnabled\x22:true,\x22isKBEndUsersCommentEnabled\x22:false,\x22isCommunityEnabled\x22:false,\x22isKBModerationEnabled\x22:true,\x22isTocEnabled\x22:false,\x22isClientDebuggingEnabled\x22:false,\x22isPayloadEncryptionEnabled\x22:false,\x22guestUserAccessRestriction\x22:{\x22submitTicket\x22:false},\x22signupFormLayout\x22:\x22STATIC_FORM\x22,\x22isUserDeletionEnabled\x22:true,\x22isSEOSetAcrossAllPages\x22:true,\x22isHelpCenterPublic\x22:true,\x22searchScope\x22:\x22section\x22,\x22isKBCommentAttachmentsEnabled\x22:true,\x22isCommunityAtMentionEnabled\x22:true,\x22imageWaitingTime\x22:\x221000\x22,\x22isMultilingualEnabled\x22:false,\x22communityLandingPage\x22:\x22allcategory\x22,\x22isKBEnabled\x22:true,\x22isSecondaryContactsEnabled\x22:false,\x22isKBCommentsRecycleBinEnabled\x22:true,\x22isArticleIDConfigurationEnabled\x22:false,\x22isOnHoldEnabled\x22:true,\x22isContactAccountMultiMappingEnabled\x22:false,\x22isOTPBasedAuthenticationEnabled\x22:false,\x22isGamificationEnabled\x22:false,\x22isTagsEnabled\x22:false},\x22activeLocales\x22:[{\x22i18nLocaleName\x22:\x22Français (France)\x22,\x22name\x22:\x22Zepass \- Service Clients\x22,\x22locale\x22:\x22fr\x22,\x22type\x22:\x22DEFAULT\x22,\x22status\x22:\x22ACCESIBLE_IN_HELPCENTER\x22}],\x22logoUrl\x22:\x22https:\/\/faq.zepass.com\/portal\/api\/publicImages\/23978000001036359?portalId=edbsn077b47eff248f6325a8a4298c952122b687cb018b601a7671a5b6cc730e6492b\x22,\x22url\x22:\x22https:\/\/faq.zepass.com\/portal\/\x22,\x22accountId\x22:\x2230001287574\x22,\x22locales\x22:[{\x22localeCode\x22:\x22fr\x22,\x22name\x22:\x22French (France)\x22}],\x22isDefault\x22:false,\x22name\x22:\x22Zepass \- Service Clients\x22,\x22favIconUrl\x22:\x22https:\/\/faq.zepass.com\/portal\/api\/publicImages\/23978000001036369?portalId=edbsn077b47eff248f6325a8a4298c952122b687cb018b601a7671a5b6cc730e6492b\x22,\x22primaryLocale\x22:\x22fr\x22},\x22hcUsersSignInIframeURL\x22:\x22https:\/\/accounts.zohoportal.eu\/accounts\/signin?_sh=false\x26client_portal=true\x26servicename=ZohoSupport\x22,\x22showAgentLoginInHC\x22:false,\x22zAppsFrameUrl\x22:\x22{{uuId}}.zappsusercontent.eu\x22,\x22isCPSamlEnabled\x22:false,\x22zuid\x22:\x22\x22,\x22customScript\x22:null,\x22iamDomainOfHC\x22:\x22https:\/\/accounts.zohoportal.eu\x22,\x22gtmId\x22:null,\x22attachmentControl\x22:{\x22type\x22:\x22FULL_PERMISSION\x22},\x22cssforMobileOTP\x22:\x22\/portal\/css\/hc_new_signin.css\x22,\x22csrf_token\x22:\x2281e94488\-37c9\-469d\-9ef7\-643c8d167463\x22,\x22nimbusThemeUrl\x22:\x22static.zohocdn.com\/helpcenter\/elegant\x22,\x22sandboxDomain\x22:\x22deskportal.zoho.eu\x22,\x22isTicketIdRedirectionEnabled\x22:true,\x22isLockedTicketEnabled\x22:false,\x22hcUsersSignUpRegisterScriptURL\x22:\x22\x22,\x22isSigninUsingZohoEnabled\x22:false,\x22pageSenseTrackingScript\x22:null,\x22isBotRequest\x22:false,\x22isGoalAnalyticsEnabled\x22:false,\x22moduleInfoMap\x22:{\x22Products\x22:{\x22changed_module_sanitized\x22:\x22products\x22,\x22changed_i18n_module\x22:\x22Produits\x22,\x22changed_module\x22:\x22Products\x22,\x22changed_module_apikey\x22:\x22products\x22,\x22changed_i18n_plural_module\x22:\x22Produits\x22,\x22changed_sing_module\x22:\x22Product\x22,\x22changed_plural_module\x22:\x22Products\x22,\x22changed_i18n_sing_module\x22:\x22Produit\x22},\x22Solutions\x22:{\x22changed_module_sanitized\x22:\x22help\-center\x22,\x22changed_i18n_module\x22:\x22Centre d\\u2019aide\x22,\x22changed_module\x22:\x22Help Center\x22,\x22changed_module_apikey\x22:\x22solutions\x22,\x22changed_i18n_plural_module\x22:\x22Articles\x22,\x22changed_sing_module\x22:\x22Article\x22,\x22changed_plural_module\x22:\x22Articles\x22,\x22changed_i18n_sing_module\x22:\x22Article\x22},\x22Contacts\x22:{\x22changed_module_sanitized\x22:\x22contacts\x22,\x22changed_i18n_module\x22:\x22Contacts\x22,\x22changed_module\x22:\x22Contacts\x22,\x22changed_module_apikey\x22:\x22contacts\x22,\x22changed_i18n_plural_module\x22:\x22Contacts\x22,\x22changed_sing_module\x22:\x22Contact\x22,\x22changed_plural_module\x22:\x22Contacts\x22,\x22changed_i18n_sing_module\x22:\x22Contact\x22},\x22Customers\x22:{\x22changed_module_sanitized\x22:\x22customers\x22,\x22changed_i18n_module\x22:\x22Clients\x22,\x22changed_module\x22:\x22Customers\x22,\x22changed_module_apikey\x22:\x22customers\x22,\x22changed_i18n_plural_module\x22:\x22Clients\x22,\x22changed_sing_module\x22:\x22Customer\x22,\x22changed_plural_module\x22:\x22Customers\x22,\x22changed_i18n_sing_module\x22:\x22Client\x22},\x22Community\x22:{\x22changed_module_sanitized\x22:\x22community\x22,\x22changed_i18n_module\x22:\x22Communauté\x22,\x22changed_module\x22:\x22Community\x22,\x22changed_module_apikey\x22:\x22community\x22,\x22changed_i18n_plural_module\x22:\x22Communauté\x22,\x22changed_sing_module\x22:\x22Community\x22,\x22changed_plural_module\x22:\x22Community\x22,\x22changed_i18n_sing_module\x22:\x22Communauté\x22},\x22Cases\x22:{\x22changed_module_sanitized\x22:\x22tickets\x22,\x22changed_i18n_module\x22:\x22Tickets\x22,\x22changed_module\x22:\x22Tickets\x22,\x22changed_module_apikey\x22:\x22tickets\x22,\x22changed_i18n_plural_module\x22:\x22Tickets\x22,\x22changed_sing_module\x22:\x22Ticket\x22,\x22changed_plural_module\x22:\x22Tickets\x22,\x22changed_i18n_sing_module\x22:\x22Ticket\x22},\x22Accounts\x22:{\x22changed_module_sanitized\x22:\x22accounts\x22,\x22changed_i18n_module\x22:\x22Comptes\x22,\x22changed_module\x22:\x22Accounts\x22,\x22changed_module_apikey\x22:\x22accounts\x22,\x22changed_i18n_plural_module\x22:\x22Comptes\x22,\x22changed_sing_module\x22:\x22Account\x22,\x22changed_plural_module\x22:\x22Accounts\x22,\x22changed_i18n_sing_module\x22:\x22Compte\x22}},\x22helpCentreIamDomain\x22:\x22https:\/\/accounts.zohoportal.eu\x22,\x22hcUsersForgotPwdIframeURL\x22:\x22https:\/\/accounts.zohoportal.eu\/accounts\/password\/forgot?_sh=false\x26_embed=true\x26client_portal=true\x26servicename=ZohoSupport\x26_hn=true\x22,\x22isNewAPIForKB\x22:true,\x22isCustomerHappinessEnabled\x22:true,\x22editor\x22:{\x22isBluePencilEnabled\x22:false,\x22isCommunityCommentMailEditorEnabled\x22:false,\x22isCommunityTopicMailEditorEnabled\x22:false},\x22editorVersion\x22:\x225.4.4\x22,\x22agentForgotPwdURL\x22:\x22https:\/\/accounts.zoho.eu\/password?servicename=ZohoSupport\x26serviceurl=%2Fsupport%2Fseetickets\x26service_language=fr\x22,\x22editorUrl\x22:\x22https:\/\/static.zohocdn.com\/zoho\-desk\-editor\/EV5.4.4\/js\/ZohoDeskEditor.js\x22,\x22serviceName\x22:\x22ZohoSupport\x22,\x22isFolderPermalinkEnabled\x22:false,\x22userId\x22:\x22\x22,\x22accountsUrls\x22:{\x22forgotPasswordIframeUrl\x22:\x22https:\/\/faq.zepass.com\/accounts\/p\/30001287574\/password?servicename=ZohoSupport\x22,\x22logoutUrl\x22:\x22https:\/\/faq.zepass.com\/accounts\/p\/30001287574\/logout?servicename=ZohoSupport\x22,\x22signInIframeUrl\x22:\x22https:\/\/faq.zepass.com\/accounts\/p\/30001287574\/signin?servicename=ZohoSupport\x22,\x22reloginUrl\x22:\x22https:\/\/faq.zepass.com\/accounts\/p\/30001287574\/account\/v1\/relogin?servicename=ZohoSupport\x22},\x22defaultDepId\x22:\x2223978000000109107\x22,\x22isFederatedLoginEnabled\x22:false,\x22isFreePlan\x22:false,\x22agentInterfaceIamDomain\x22:\x22https:\/\/accounts.zoho.eu\x22}")

function inIframe(){try{return window.self!==window.top}catch(n){return!0}}var loadingInIframe=inIframe()
try{if(loadingInIframe){var parentWindow=window.parent||{},portalPortalInfo=parentWindow.PortalInfo||{},parentHelpcenterInfo=portalPortalInfo.helpCenterInfo||{},parentPortalUrl=parentHelpcenterInfo.url,helpCenterInfo=PortalInfo.helpCenterInfo||{}
if(helpCenterInfo.url==parentPortalUrl){var hcCustomizationTemp=void 0===parentWindow.hcCustomization?!1:parentWindow.hcCustomization
!hcCustomizationTemp&&window.parent.location.reload()}}}catch(e){console.log("Couldn't access parent page")};
var deploymentType = "EU";
var isPortalMarketPlaceEnabled = "false";
var cdnDomain = {
portalJs : "https://static.zohocdn.com\/helpcenter\/elegant/",
portalCss : "https://static.zohocdn.com\/helpcenter\/elegant/",
portalImages : "https://static.zohocdn.com\/helpcenter\/elegant/",
portalFonts : "https://static.zohocdn.com\/helpcenter\/elegant/"
}
var awsDomain={
portalJs : "https://static.zohocdn.com\/helpcenter\/elegant/",
portalCss : "https://static.zohocdn.com\/helpcenter\/elegant/",
portalImages : "https://static.zohocdn.com\/helpcenter\/elegant/",
portalFonts : "https://static.zohocdn.com\/helpcenter\/elegant/"
}
PortalInfo [ "nimbusCDNFingerprints" ] = {"header.js":"header.008459d25e0a30eb6989_.js","ZFramework.js":"ZFramework.38ef9a4e1e28bc8706d9.js","ticketIconContent.js":"ticketIconContent.f31fe9e2d43c95f8c77d_.js","profile.js":"profile.be1029540c95ddc77110_.js","attachmentIconContent.js":"attachmentIconContent.9e6381bb977ff2e99c86_.js","clonerepo.js":"clonerepo.c3ffb6623bc79276dfc4.js","ticket.js":"ticket.83775c2388a57f33e391_.js","vendor.js":"vendor.23c59b1915cb11c22baf_.js","community.js":"community.f27d8ed1d3a55775a1ba_.js","mpextensionconfig.js":"mpextensionconfig.9e34ad5537eed1b41e75_.js","modalwidget.js":"modalwidget.48a17b0dbd00d2180647_.js","editorInit.js":"editorInit.415eecb748747862d473.js","d3.js":"d3.30021d67a0d610173d29.js","react.js":"react.vendor.9c9787845baf19582f2a_.js","search.js":"search.f0ad66b4dcfe0ad06726_.js","iconContent.js":"iconContent.8ad515b30048f012a57a_.js","mpwidget.js":"mpwidget.79b115a43b2c71cff6e5_.js","runtime~main.js":"runtime~main.3ea54e1114bf98056a8a_.js","authorizationPage.js":"authorizationPage.1e8d30e529a3c9e1ef8c_.js","widgets.js":"widgets.137b320096e570240121_.js","article.js":"article.442369ca2ce47c20e1f3_.js","main.js":"main.48c08832c64cf6c72b63_.js","ZohoCharts.min.js":"ZohoCharts.min.cabace3b2b984aceae99.js"};
PortalInfo [ "nimbusCDNFingerprintsCSS" ] = {"community.css":"community.2ef10423311a6ab98f05_.css","main.css":"main.50bc0b7a309574517699_.css","zohohckbarticlenotes.css":"zohohckbarticlenotes.95444bc1534bf935b6ce.css","search.css":"search.b94f2d351730a9271480_.css","modalwidget.css":"modalwidget.e252e64f6a6e31b34adc_.css","mpwidget.css":"mpwidget.28f5c9d99c269f2535b6_.css","mpextensionconfig.css":"mpextensionconfig.837e74b37d55d8981766_.css","ZohoDeskEditorTools.min.css":"ZohoDeskEditorTools.min.a43e16bb8cb7999b5c85.css","header.css":"header.83280eda483de8d1440e_.css","print.css":"print.41d57b1966089ba45581.css","ZohoDeskEditor.min.css":"ZohoDeskEditor.min.2045c6d4332a50bafdcd.css","widgets.css":"widgets.7db2f75e0b0bfd314697_.css","article.css":"article.2fabd305e6b9b7e6b56f_.css","authorizationPage.css":"authorizationPage.a59ac9804c485bf3da30_.css","showoriginal.css":"showoriginal.8571cb917871b37fa779.css","ticket.css":"ticket.9be55390bc5b197fda25_.css","profile.css":"profile.c991995479405e282db7_.css","kbeditorinner.css":"kbeditorinner.1f46b7046d71339b0596.css","hc_authentication.css":"hc_authentication.0c00aca1bc8d2b07fe2e.css"} || {};
Object.assign ( PortalInfo [ "nimbusCDNFingerprints" ] || {}, {"header.js":"header.008459d25e0a30eb6989_.js","ZFramework.js":"ZFramework.38ef9a4e1e28bc8706d9.js","ticketIconContent.js":"ticketIconContent.f31fe9e2d43c95f8c77d_.js","profile.js":"profile.be1029540c95ddc77110_.js","attachmentIconContent.js":"attachmentIconContent.9e6381bb977ff2e99c86_.js","clonerepo.js":"clonerepo.c3ffb6623bc79276dfc4.js","ticket.js":"ticket.83775c2388a57f33e391_.js","vendor.js":"vendor.23c59b1915cb11c22baf_.js","community.js":"community.f27d8ed1d3a55775a1ba_.js","mpextensionconfig.js":"mpextensionconfig.9e34ad5537eed1b41e75_.js","modalwidget.js":"modalwidget.48a17b0dbd00d2180647_.js","editorInit.js":"editorInit.415eecb748747862d473.js","d3.js":"d3.30021d67a0d610173d29.js","react.js":"react.vendor.9c9787845baf19582f2a_.js","search.js":"search.f0ad66b4dcfe0ad06726_.js","iconContent.js":"iconContent.8ad515b30048f012a57a_.js","mpwidget.js":"mpwidget.79b115a43b2c71cff6e5_.js","runtime~main.js":"runtime~main.3ea54e1114bf98056a8a_.js","authorizationPage.js":"authorizationPage.1e8d30e529a3c9e1ef8c_.js","widgets.js":"widgets.137b320096e570240121_.js","article.js":"article.442369ca2ce47c20e1f3_.js","main.js":"main.48c08832c64cf6c72b63_.js","ZohoCharts.min.js":"ZohoCharts.min.cabace3b2b984aceae99.js"} );
window.isAWSEnabled = false;
/* 			window.addCDNExpireCookie=function(){if("undefined"==typeof navigator||navigator.onLine){var n=new Date,t=new Date(n);t.setDate(n.getDate()+1),document.cookie="aws_cdn_failed=1;expires="+t.toGMTString()}},
window.isAWSCDNUrl=function(n,t){var i=window.awsDomain[t];return!(!i||-1===n.indexOf(i))},
window.onNotifyError=function(n,t){if(isAWSCDNUrl(n,t)){addCDNExpireCookie();location.reload(!0)}},
window.isAWSCDNFailed=function(){var n=document.cookie.match("aws_cdn_failed=(.*?)(;|$)");return!!n&&"1"===unescape(n[1])},
*/			window.getStaticDomain=function(){var n=cdnDomain;return window.staticDomain?Object.assign?Object.assign({},window.staticDomain,n):Object.keys(n).reduce(function(t,i){return t[i]=n[i],t},window.staticDomain):n},
window.makeRequest=function(n,t){return new Promise(function(i,e){var o=new XMLHttpRequest;o.open(n,t),o.onload=function(){this.status>=200&&this.status<300?i(o.response):e({status:this.status,statusText:o.statusText})},o.send()})},
window.staticDomain=getStaticDomain();

if(!window.Promise){var setTimeoutFunc=setTimeout;function noop(){}function bind(e,n){return function(){e.apply(n,arguments)}}function handle(e,n){for(;3===e._state;)e=e._value;0!==e._state?(e._handled=!0,Promise._immediateFn(function(){var t=1===e._state?n.onFulfilled:n.onRejected;if(null!==t){var o;try{o=t(e._value)}catch(e){return void reject(n.promise,e)}resolve(n.promise,o)}else(1===e._state?resolve:reject)(n.promise,e._value)})):e._deferreds.push(n)}function resolve(e,n){try{if(n===e)throw new TypeError("A promise cannot be resolved with itself.");if(n&&("object"==typeof n||"function"==typeof n)){var t=n.then;if(n instanceof Promise)return e._state=3,e._value=n,void finale(e);if("function"==typeof t)return void doResolve(bind(t,n),e)}e._state=1,e._value=n,finale(e)}catch(n){reject(e,n)}}function reject(e,n){e._state=2,e._value=n,finale(e)}function finale(e){2===e._state&&0===e._deferreds.length&&Promise._immediateFn(function(){e._handled||Promise._unhandledRejectionFn(e._value)});for(var n=0,t=e._deferreds.length;n<t;n++)handle(e,e._deferreds[n]);e._deferreds=null}function Handler(e,n,t){this.onFulfilled="function"==typeof e?e:null,this.onRejected="function"==typeof n?n:null,this.promise=t}function doResolve(e,n){var t=!1;try{e(function(e){t||(t=!0,resolve(n,e))},function(e){t||(t=!0,reject(n,e))})}catch(e){if(t)return;t=!0,reject(n,e)}}window.Promise=function e(n){if(!(this instanceof e))throw new TypeError("Promises must be constructed via new");if("function"!=typeof n)throw new TypeError("not a function");this._state=0,this._handled=!1,this._value=void 0,this._deferreds=[],doResolve(n,this)};var _proto=Promise.prototype;_proto.catch=function(e){return this.then(null,e)},_proto.then=function(e,n){var t=new this.constructor(noop);return handle(this,new Handler(e,n,t)),t},Promise.all=function(e){return new Promise(function(n,t){if(!e||void 0===e.length)throw new TypeError("Promise.all accepts an array");var o=Array.prototype.slice.call(e);if(0===o.length)return n([]);var r=o.length;function i(e,s){try{if(s&&("object"==typeof s||"function"==typeof s)){var c=s.then;if("function"==typeof c)return void c.call(s,function(n){i(e,n)},t)}o[e]=s,0==--r&&n(o)}catch(e){t(e)}}for(var s=0;s<o.length;s++)i(s,o[s])})},Promise.resolve=function(e){return e&&"object"==typeof e&&e.constructor===Promise?e:new Promise(function(n){n(e)})},Promise.reject=function(e){return new Promise(function(n,t){t(e)})},Promise.race=function(e){return new Promise(function(n,t){for(var o=0,r=e.length;o<r;o++)e[o].then(n,t)})},Promise._immediateFn="function"==typeof setImmediate&&function(e){setImmediate(e)}||function(e){setTimeoutFunc(e,0)},Promise._unhandledRejectionFn=function(e){"undefined"!=typeof console&&console&&console.warn("Possible Unhandled Promise Rejection:",e)}}
var headerHtmlPromise, footerHtmlPromise;
var customizationObj= PortalInfo.helpCenterInfo.CustomizationDetails || {};
if(customizationObj.headerHtml){
headerHtmlPromise= makeRequest('GET',customizationObj.headerHtml)//No I18N
}
if(customizationObj.footerHtml){
footerHtmlPromise= makeRequest('GET',customizationObj.footerHtml)//No I18N
}</script><link href="https://faq.zepass.com/portal/api/publicImages/23978000001036369?portalId=edbsn077b47eff248f6325a8a4298c952122b687cb018b601a7671a5b6cc730e6492b" TYPE='IMAGE/X-ICON' REL='SHORTCUT ICON'/>
<link rel="preload" href='https://faq.zepass.com/portal/api/publicImages/23978000001036359?portalId=edbsn077b47eff248f6325a8a4298c952122b687cb018b601a7671a5b6cc730e6492b' as="image" fetchpriority="high" />
<link rel="stylesheet" type="text/css" integrity="sha384-dBbP5dakIQ3WHbHm0vMTW1g+hGg/veiJ3IYqVlkaXYiGEn4Cyi8QO0kSXvZ0eLPS" crossorigin="anonymous" href="https://static.zohocdn.com/helpcenter/elegant/css/main.50bc0b7a309574517699_.css"></link>
<style id="customCss"></style>

<link id="customStyleSheet" href="/portal/hccustomize/edbsn077b47eff248f6325a8a4298c952122b28043df4f389aa6f4b392d0befed1dc3a5a9191b8c403657a440a9fbc43e2af8/stylesheet.css" rel="stylesheet" type="text/css" />
<script type="text/javascript" nonce="7370adea682675de8d1dce66395a1626" integrity="sha384-+W3qmQkzE5pc93V4zJKMHXUN2n3KYmnULij4hHbD9m0z/XwyUZz9Sy6b7NDquxa2" crossorigin="anonymous" defer src="https://static.zohocdn.com/helpcenter/elegant/js/react.vendor.9c9787845baf19582f2a_.js"></script>
<script type="text/javascript" nonce="7370adea682675de8d1dce66395a1626" integrity="sha384-Fgn1H1q4mhwKBX6IcakyTvPruCtjc0oAVJ+clU2BJH2M/qqescIuK27qQTIwXe7b" crossorigin="anonymous" defer src="https://static.zohocdn.com/helpcenter/elegant/js/vendor.23c59b1915cb11c22baf_.js"></script>
<script type="text/javascript" nonce="7370adea682675de8d1dce66395a1626" integrity="sha384-iEGniVxkQ6oIQkGt7nOciq2h4VAkBuApg3+NmXPct837Pt/Zfllfq48PjVFwqMjN" crossorigin="anonymous" defer src="https://static.zohocdn.com/helpcenter/elegant/js/main.48c08832c64cf6c72b63_.js"></script>
<script type="text/javascript" nonce="7370adea682675de8d1dce66395a1626" integrity="sha384-UQF7/D/Xj2c6uUWfmqfybBjk7zzWPT6dkiQDAzpf7Fi9wIhFlpFbWLasEUNrGUqL" crossorigin="anonymous" defer src="https://static.zohocdn.com/helpcenter/elegant/js/runtime~main.3ea54e1114bf98056a8a_.js"></script>
<script type="text/javascript" nonce="7370adea682675de8d1dce66395a1626" integrity="sha384-tvI/39ylyx7jg8/cHuX27YMuZju8U8QIrI78s8QkNVm0Uyg30XRW9J5Y+EGB9kkJ" crossorigin="anonymous" defer src="https://static.zohocdn.com/helpcenter/elegant/i18n/fr_FR.c28a0dcfa2f9b89fee26.js"></script></head><body class="body"><div id="container"/> 
<script nonce="7370adea682675de8d1dce66395a1626">window.addEventListener('DOMContentLoaded', function() {
if (typeof renderApp === 'function') {
renderApp();
}
});</script>
</body></html>