Services Oriented Architecture (SOA) should dramatically improve the relationship between people, processes, and IT. Yet the potential for SOA remains clouded due to a gulf between worker knowledge and the new services automation benefits, which remain focused on structured data and existing applications. New advances in documents-based technology, management, and dynamic content enrichment offer a promising lifeline to help solve SOA’s tenuous relationship to people and task-oriented knowledge. Listen as the relationship between SOA and dynamic documents is explored in this sponsored podcast. Dana Gardner interviews Jake Sorofman, senior vice president of marketing and business development, for JustSystems North America. Read a full transcript of the discussion at: http://briefingsdirect.blogspot.com/2008/03/xml-empowered-documents-extend-soas.html. Sponsor: JustSystems North America.